Sonic Recruitment Pte Ltd (Sonic Maid Agency)

Sonic Maid Agency is a branch under our main company, Sonic Recruitment Pte Ltd. We are committed to provide professional services to meet our customers’ needs and expectations in all aspects. Our wide network of scouts and recruiters will ensure that we find the best foreign domestic workers there are in the respective home country.

We are looking for Sales-Oriented individuals who wishes to expand their knowledge and gain credibility working in an employment (maid) agency.

Sales Executive with CEI (Sonic Maid Agency) - Bukit Timah & Yishun

Remuneration & Benefits:

• Salary S$3,000 to S$5,000 + High Commission + Annual Performance Bonus

Work Week:

• 5-day work week

Requirements:

• CEI certification required
• Related sales experience in the industry preferred
• Sales driven, independent and with high self-motivation to source & close sales with minimum supervision
• Good communication skills
• Positive attitude, approachable team player
• Comfortable with indoor sales

If you are the one that we are looking for, don't wait anymore.. We welcome you to join our team and grow your career with us.

Please send your detailed resume to [email protected] or via whatsapp at 81883607.

Licence No. 19C9692

Credit Controller Officer / Executive

• Salary: $2800 to $3500 (Depends on Experience) + AWS + VB
  Mon to Fri - 9am to 6pm
• Working Location: Joo Koon
  (Lunch Provided & Transport provided - From Boon Lay)
  
  Responsibilities
• Assist in Debts Collection & follow up of overdue account
• Prepare regular & monthly credit related reports to Finance manager/ HOD
• Assist in monitoring monthly debts collection performance
• Investigate and resolve discrepancies relating to non-payment of invoices
• Conduct aged balance review with Finance manager/ HOD to follow up review action
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Recommend improvements of credit risk measures, controls and processes
• Any other duties as assigned
• Evaluating new credit request and conducting client credit checks.
• Suggest and implement terms of credit for new clients
• Negotiating payment plans and collection
• Responding client inquiries
• Liaising with customers (internal/ external) to build and foster strong relationships.

Requirement

• Diploma holder (Finance Background preferred)
• 2 to 5 years of relevant working experience in credit control would be advantageous
• Able to deal with clients for debt collection

Whatsapp +6588278652 (Hym)

Goh Hym Yien Reg No: R24121939

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

• Handle daily administrative duties such as answering phone calls and managing emails.
• Checking purchases and sales orders.
• Filing and Documentation and Stock management.
• Organize and maintain physical and digital filing systems for financial and administrative documents.
• Ensure proper filing and archiving of invoices, receipts, contracts, and other important records.
• Provide administrative support to various subsidiaries as needed.
• Maintain accurate financial records by entering accounting data in Quickbooks accounting system.
• Prepare and process journal entries when necessary.
• Track and verify company expenses, ensuring proper documentation and approval.
• Assist in preparing expense reports and expense Tracking
• Assist in Month-End and Year-End Closures:
• Help prepare documents and reports needed for monthly, quarterly, and annual financial closing.
• daily operations of the workshop

Our Client is a Capital Market Services (CMS) license holder from the Monetary Authority of Singapore (MAS), and a Full Sponsor approved by the Singapore Exchange (SGX). They offer unparalleled industry expertise and extensive transactional experience to their clients in corporate finance, capital markets, including initial public offering (IPO), reverse takeover (RTO), secondary equity and debt fund raising, merger and acquisition (M&A and other corporate actions.

They are seeking candidates to join their Continuing Sponsorship team.

AVP / Senior Associate / Associate (Continuing Sponsorship)

Key Responsibilities:

- Provide support in managing a portfolio of companies listed on the Catalist board of the Singapore Exchange

- Review announcements, periodic financial statements, annual reports, and circulars on
corporate actions

- Advise the directors and senior management on continuing listing obligations and corporate
governance matters

- Interact with clients, regulators and other professionals, e.g., auditors, lawyers and corporate
secretaries

- Monitor daily share price movements and media coverage of clients

- Conduct client-onboarding due diligence

- Carry out ad-hoc tasks as required

Requirements:

- A recognised Degree in Accountancy/Business/Finance/banking and at least 2 years of relevant
working experiences in corporate finance, finance, tax or audit

- Able to understand and analyse financial statements

- Organised, meticulous and self-motivated

- Team player with good communication skills

- Ability to work independently and deliver results under pressure

We encourage interested qualified candidates to email an updated resume in word doc format to [email protected]indicating current and expected compensation.

We regret that only shortlisted candidates will be notified.

[Joe Chua, R1105627]

Your work will include, but is not limited to the following:

• Supporting our clinical stakeholders in strengthening the case for how their respective services can meet the expected care needs
• Reviewing with the core team the submitted proposals to identify key decision points, merits and/or gaps
• Keeping the workgroups/sub-workgroups informed of developments elsewhere within the hospital so their proposals can be adjusted in a timely manner
• Following up with stakeholders to ensure the overall project timelines are met

JOB REQUIREMENTS

• Recognised Bachelor's degree in any discipline
• Prior experience in the healthcare sector is an advantage but not a pre-requisite

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Roles & Responsibilities

• Handle frontline services and telephone enquiries
• Help with walk-in queries from students, parents and teachers
• Provide first-aid to students
• Assist with daily administrative duties such as documentation, data entry and mails
• Print worksheets and examination papers
• Support of school events
• Any other adhoc duties assigned by the school

Location: Multiple Locations

Working Hours: Depending on schools

Salary Range: $2,000 - $2,800

EALicense 21C0430

EA Personnel R24123864

Admin cum Customer Service

Our office address: 38 Jalan Buroh #08-01 Singapore 619504 (Nearest MRT Lakeside, Boon Lay)

Job Scope:

- Manage of incoming phone calls and liaising with clients & staffs competently

- Coordination, Handling computation of clients billing, pay out and queries promptly & appropriately

- To support superior & boss requests in replying our client CSD or salesman

- MS Office and English proficiency

- (Problem solving/ resolving conflicts) Resolve problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution, liaise with our delivery team.

- Clerical work including maintaining records and entering data or other variety of tasks.

Requirements:

- MS Office and English proficiency

- Ability to multitask and prioritize daily workload

- English & Chinese verbal and written communications skills

- Permanent, Full-time position

- CPF & Annual Leave entitlement

- Working hours (5.5 days work) Monday to Friday 9am – 6pm

- Saturday 9am – 1.30pm

- Knowledgeable in Microsoft Office

- Able to work independently in fast pace environment

- Able to handle phone calls, Well-mannered and polite to clients

Please send resume to: [email protected]

• MNC Company
• Basic $3000 - $3500 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Tai Seng
• Working days: Monday to Friday
• Working hours: 9am to 6pm

Job Responsibilities:

• Full spectrum of HR & Administrative duties
• Assist to manage employees’ matters in areas of compensation matters, appraisal for annual increment and performance bonus
• Manage HR Administrative duties in areas of preparation of all HR related letters, insurance, maintaining HR Documentation, etc
• Ensure timely processing of monthly payroll for employees
• Journal entries for payroll, OT, bonus accrual and related
• Assist in coordinating in training programme and liaise with nominated trainees on training requirements
• General office administration and management
• Any ad hoc duties as assigned

Job Requirements:

• Possess minimum Nitec/Diploma in Human Resource, Admin or related field with minimum 1-2 years of relevant experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

Job Description

· Ensure timely, accurate month-end closing and annual financial reporting of full set accounts including AP, AR and GL, reconciliation, etc.

· Filing of GST monthly

· Liaise with auditor and tax agent

· Process purchase orders and prepare invoices and/or delivery orders for local and overseas customers

· Liaise with logistics provider on delivery schedule to ensure items are delivered in a timely manner

· Internal coordination with purchasing, sales and warehouse team to track shipment status

· Liaising with transportation and shipping companies to ensure timely shipment clearance

· Ensure proper documentation of damaged/defective items received from suppliers, and follow up with suppliers for claims

· Conduct monthly stock-taking and prepare report of inventory status

· Filing and updating of administrative records

· Handle other ad-hoc duties as assigned

Requirements

· Min. 2 years of accounting/audit experience

· Proficient with Microsoft Excel/Office, a bonus if proficient with SAP Business One

· Analytical and meticulous

· Self-motivated with good interpersonal and communication skills

Highlights

· Competitive salary with travel allowance

· Positive work environment with culture of autonomy

· Work-life balance

Job Highlights

• Staff meals provided
• Short walking distance from Tuas Link MRT
• In-house gym

Job Responsibilities:

• Responsible for duties such as accounts receivable, accounts payable and other accounting tasks
• Enter accurate and timely data into the organization’s accounting system, must be used to processing and entering information into computerized accounting software
• Assign correct account codes to all transactions when posting
• Accurately file the paper records associated with any transaction
• Reconciliation of customer and supplier balances
• Compile relevant business documentation used in banking processes
• Perform month-end closing activities
• Retrieve system reports from the accounting system for management use
• Any ad-hoc duties as assigned by Manager

Job Requirements:

• Diploma / Degree in Accounting or equivalent with at least 2 years’ experience
• Or at least 4 years’ relevant experience if without Diploma/Degree
• Proficient in Microsoft Office and must have used accounting software
• Meticulous, performance-oriented, self-motivated with good interpersonal and communication skills
• Candidates will be expected to demonstrate knowledge of double entry accounting

Key Responsibilities:

- Manage and maintain accounts for drivers, ensuring accurate invoicing and timely payments.

- Handle cash transactions related to driver accounts, including cash collections and disbursements.

- Monitor driver performance and adherence to company policies.

- Resolve payment disputes and discrepancies promptly.

- Collaborate with drivers to understand their needs and provide support.

- Analyze account data to identify trends and improve financial processes.

- Prepare regular reports on driver accounts, cash flow, and financial performance for management.

- Assist in onboarding new drivers and maintain up-to-date financial records.

- Ensure compliance with legal and regulatory requirements regarding cash handling.

Qualifications:

- Diploma or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).

- Previous experience in account management or finance, preferably in transportation or logistics.

- Strong understanding of cash handling procedures and financial principles.

- Excellent communication and interpersonal skills.

- Proficient in accounting software and MS Office Suite, especially Excel.

- Strong problem-solving skills and attention to detail.

- Ability to work independently and manage multiple tasks effectively.

Working Location: Woodlands

Interested candidates, please send in your CV via email to [email protected]

JOB DESCRIPTION

Job Title: Accounts Executive

Location: Suntec City

Job Type: Full-time

Reports To: Accounting Manager

Job Summary:

We are seeking a detail-oriented and proactive Accounts Executive with a minimum of 3 years of

working experience in accounting or a related field. The ideal candidate will be responsible for

managing daily accounting operations, ensuring accurate financial reporting, and supporting the

finance department’s overall efficiency. A diploma or higher qualification in accounting, finance, or a

related discipline is required.

Key Responsibilities:

 Accounts Payable/Receivable: Manage and process invoices, payments, and receipts in a

timely and accurate manner.

 Financial Reporting: Assist in the preparation of monthly, quarterly, and annual financial

reports, including income statements, balance sheets, and cash flow statements.

 Reconciliation: Perform bank, vendor, and customer account reconciliations to ensure

accuracy and completeness of financial records.

 General Ledger Management: Maintain and update the general ledger, including journal

entries and adjustments, ensuring alignment with company policies.

 Expense Management: Monitor and track employee expenses, verifying compliance with

company policies, and processing reimbursements.

 Budgeting and Forecasting: Support the finance team in the preparation and analysis of

budgets and forecasts.

 Tax and Compliance: Assist in the preparation and filing of tax returns and ensure

compliance with local financial regulations and standards.

 Audit Support: Coordinate with external auditors during financial audits, providing

necessary documentation and information.

 Financial Analysis: Provide insights and recommendations to improve financial processes

and support decision-making based on data analysis.

 Administrative Support: Assist with general administrative duties within the finance

department, as needed.

Qualifications:

 Education: Diploma or higher qualification in Accounting, Finance, or related discipline.

 Experience: Minimum 3 years of relevant working experience in accounting or finance.

 Technical Skills: Proficiency in accounting software (e.g., QuickBooks, Xero, or similar), and

strong MS Excel skills.

 Knowledge: Solid understanding of accounting principles, financial reporting, and local tax

regulations.

 Soft Skills: Strong attention to detail, excellent organizational and time management skills,

and the ability to work both independently and as part of a team.

 Communication: Good verbal and written communication skills, with the ability to interact

effectively with colleagues and external stakeholders.

Preferred Skills:

 Experience working in IT industry-specific knowledge, if applicable.

 Knowledge of accounting software/Microsoft Office used in your company].

 Ability to meet tight deadlines and work in a fast-paced environment.

Benefits:

 Competitive salary package

 Health and wellness benefits

 Supportive work environment

How to Apply:

Please send your resume and a cover letter to [email protected]

with the subject line, Accounts Executive Application - [Your Name]

• Lead Generation: Identify and qualify potential sales leads through various research methods, including outbound prospecting, inbound inquiries, and marketing campaigns.
• Customer Engagement: Initiate contact with prospects and maintain ongoing communication to understand their needs, address questions, and build relationships.
• Product/Service Knowledge: Develop a deep understanding of the company's products or services to effectively convey their value to potential customers.
• Sales Presentations: Deliver compelling sales presentations, both virtually and in writing, to demonstrate the benefits and features of the product or service.
• Negotiation and Closing: Work to understand customer requirements and tailor solutions to meet their needs. Negotiate terms and close deals to meet or exceed sales targets.
• Pipeline Management: Maintain an organized sales pipeline, track opportunities, and provide regular updates to management on the status of leads and deals.
• Sales Reporting: Prepare and submit sales reports, forecasts, and other relevant data to management to inform decision-making and strategy.
• Customer Relationship Management (CRM): Utilize CRM software to keep detailed records of customer interactions, track progress, and schedule follow-up activities.
• Market Research: Stay updated on industry trends, competitors, and customer preferences to adapt sales strategies accordingly.
• Other ad-hoc work assigned by the manager from time to time.

Qualifications and Education Requirements:

• Minimum Technical Institute / Diploma
• At least one year of relevant working experience is preferred.
• Fresh graduate with strong background in related engineering discipline will also be considered.

Requirements:

• Excellent communication and negotiation skills.
• Proficiency in Microsoft word, PowerPoint, Excel and Outlook.
• Fresh Graduates are also welcome to apply

We’re seeking a proactive digital marketing executive to collaborate with internal teams, and effectively communicate with clients. Your expertise will help enhance lead generation, brand engagement and conversions across digital channels. We’re passionate about all things digital and expect that you will be too.

You take ownership of the campaigns you run and love to drive meaningful metrics to the next level. Armed with strong knowledge in analytics mechanisms, you are adept at identifying both issues and opportunities, deploying optimizations to continually better each campaign.

You have a keen eye for details, excellent communication skills, and have at least 1 year of relevant experience in digital marketing. You thrive on collaboration, demonstrate proactivity and leadership, manage your time and priorities with ease, enjoy learning new things, and can execute to a very high standard.

• Collaborate with writers, designers, developers, and other relevant members to ensure timely delivery of high-quality digital content
• Effectively communicate with clients by providing updates on project timelines and addressing concerns promptly.
• Use project management tools to organize tasks, track progress, and ensure smooth project execution. Collaborating with team members to address bottlenecks and enhance efficiency.
• Conduct quality checks, ensure content meets quality standards, aligns with client expectations, and adheres to brand guidelines.
• Provide timely reporting, for client’s campaigns. prepare and handle reporting/data analysis & identify growth opportunities.
• Finding opportunities for renewals, upsell and cross-sells.

Requirements:

• 1 years of agency experience in managing campaigns across multiple industries and market segments, with SEO fundamental knowledge
• Competent in Google Analytics, Google Search Console and popular research Tools such as AHREFS, SimilarWeb, SEMrush
• Detail-oriented and committed to excellence, you take pride in delivering high-quality work and value craftsmanship in everything you do.
• Excellent writing, communication, and presentation skills
• Good project management skills with experience in resource planning and timeline management.
• (Bonus) Client servicing role in prior career
• (Bonus) Experience with Content Management Systems (Wordpress / Drupal / Wix)

Culture:

Pixel Mechanics is a Digital-first, people focused agency in Singapore. We are passionate to bring about intelligent digital products, engaging experiences, and outstanding results for amazing clients around the world. Our company culture is one of passion, empowerment, and action over talk. We are pragmatic, business savvy that equates to fun and hardwork. There are no passengers at Pixel Mechanics, our team is jam-packed with industry-leading specialists spanning the digital spectrum.

4) Senior HR Excecutive

• Full spectrum of HR duties including payroll for 55 headcounts
• Monthly daily attendance sheet/KPI /payroll report to be given to the Group HR Mgr in China's Office
• CPF Contributions
• FWL Contributions
• Familiar with MOM website for WPOL and EPOL application/issuance/cancellation of WP/EP
• Maintainence of Worker's confidential information including Bank Account
• Prepare monthly payroll and pass to Accountant for processing
• Monitoring of all staff AL/MC/Childcare/NS Leaves/Maternity Leaves
• Follow up with One NS for NS Claim or Child care leaves for any outstanding claims
• Employees' Insurance including Medical/WICA /Motor insurance renewals
• In charge of 1 Store Executive/1 HR Admin/ 1 Bus Driver
• Arrangement of Bus Driver schedule for pick up and drop off of workers
• Arrangement of apprpriate courses for workers to attend
• Minimum Diploma in HR Studies
• Minimum 3 years HR experience handling payrolls
• Willing to work in Tuas Area (Company Tpt will be provided)

Car Dealer/Car Finance in Sin Ming requires Human Resource Executive

Job Highlights

Competitive Compensation and Benefit Package

Group Hospitalisation, Medical Insurance and Dental Benefits.

Career Advancement, Professional Development Training Workshops

Brand new office with an amazing team culture

A supportive collaborative team

Job Description:

Provide administrative and clerical support to the HR Manager

Responsible for recruitment and selection; post job advertisements on job portals, liaise with recruitment agencies and collaborate -with institutions to fulfil manpower requirements

Expand on new channels to increase leads and improve quality of potential candidates

Screen / review resumes and applications, conduct interviews and coordinate interview arrangements for hiring managers

Responsible for work pass related matters; applications, renewals, cancellations etc

Learning and Development, Planning Training Plan for all staff

Prepare letter of appointment, confirmation, termination, warning, salary revision etc

Maintain and ensure proper records of new hires and resignations

Maintain and ensure proper records of leave administration

Maintain staff uniform inventory

Maintain proper insurance records and ensure timely renewals

Manage tax clearance, government paid leave and NS make-up pay claims

Conduct employee orientation

Any other ad-hoc projects/tasks delegated

Working Hours:

Monday to Friday- 0845am-0545pm

Alternate Saurdays- 0845am- 1245pm

5.25 days work week (alternate Sat off)

Pay range $2500 onwards

Job Requirements:

Degree or Diploma in Human Resource or equivalent

Minimum 3 years of experience in Human Resource administration and recruitment

Able to work under pressure and efficiently in a fast paced environment

Excellent oral, written and interpersonal communication skills

Self-starter, good time management, and effective communication skills

Meticulous with work and tracking of hiring

Adapt at dealing with and engaging people at all levels

Proficient in MS office, outlook

Job Benefits:

Competitive salary

Annual, Birthday and Marriage leave

Dental Claim

Daily lunch provided

Health insurance upon confirmation

Annual bonus (depending on performance)

Staff rate for car rental and trading of cars

Provision of usage of car (depending on performance)

A casual work environment and a fun-loving team

Involved in full spectrum HR ranging from recruitment, onboarding, training & development, performance management, employee engagement and welfare.

Job Scope:

1. Input up-to-date research findings and prospect data into database.
2. Conduct simple research on prospective donors using public sources to help identify new individuals and corporates who could donate, and to help compile profiles to prepare fundraisers.
3. Compile and update donation and fund related information in the departments CRM database.
4. Provide support in preparation of data for development of new data analytics projects, e.g., studying effectiveness of email content.
5. Other basic database admin connected to prospects and donors.

Working Arrangement:

Working Hours:

Location: Nanyang Avenue

Salary: $2000-$2800/Month

Contract Duration: 6 Months (renewable subject to performance)

Requirements:

1. Minimum A-Levels/Diploma qualification
2. Possess experience working on databases and reviewing and collating quantitative data or qualitative information from public sources.
3. Possess some research experience and skills (e.g. academic/study research, market research, fundraising research).
4. Knowledge of MS Office applications including MS Excel and Word.
5. Ability to work on tight deadlines and work independently and in a team.
6. Demonstrate resourcefulness and flexibility.

EA License No.: 96C4864

Reg. No.: R22110485

• Free Shuttle Bus Service (Tuas West MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Join the Bacha Coffee team

Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...

Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour.

The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence.

We are looking for a dynamic individual to become the bridge between Bacha Coffee’s online community and the MarComs team, by building relationships with the online audiences through content engagement and moderation across a multitude of online platforms (Instagram, Facebook, Youtube, Google etc) on a global level. The individual will also be liaising with the agency in charge of China social platforms (WeChat, Weibo and Little Red Book) to be on top of online conversations. The ideal candidate would have impeccable problem-solving skills, listen and report online conversations from current/aspiring brand consumers and have excellent communication, with the support of his/her superior(s).

We are growing the team in a time of exciting continued global expansion, and you will have a platform to gain valuable experience and be challenged to think strategically as well as execute in an effective manner a varying range of tasks. You will be working with an energetic and dynamic team with opportunity for career growth and deliver impact with guidance from leaders with strong industry experience.

Primary Relationships:

The position works within the Corporate Communications Team, with the occasional support of the Customer Care department.

The position will have dual reporting; where the incumbent reports directly to the Assistant Marketing Director, alongside the Social Media Team.

Outside the organization, the position coordinates primarily with the brand’s online audiences on all social media channels.

Job Descriptions:

• Engage with all mentions and reposts to continue building a strong sense of community with the brand’s audiences
• Answer all customer queries on social media platforms in a timely manner and, where appropriate, transfer customer’s request to the Customer Care department to obtain specific information and escalate cases if needed
• Monitor daily/weekly/monthly performance on key operational metrics and execute timely interventions to ensure Customer Care matters are resolved
• Create monthly listening reports for the Social Media team
• Identify any challenges, gaps and opportunities in current Community Management SOPs and proactively suggest appropriate improvements and solutions to address them
• Document all resolved cases and most frequently asked questions in the internal database for tracking and improvement purposes
• Abide to Bacha Coffee’s policies and standards whenever addressing any customer online

Requirements:

• At least 2 years of experience in a customer service environment
• Good customer care and excellent communication skills
• Display strong willingness to learn and initiative
• Able to work under pressure and tight timelines
• Experience dealing with local and international markets and customers
• Fluent both written and oral in English; proficiency in other languages would be a plus

Bacha Coffee is an equal opportunity employer. Only shortlisted candidates will be notified.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover