1. Coordinate and prepare for meetings, including putting up and circulating the agenda, booking of meeting space.
2. Assist with note taking and following up on action items to ensure completion according to agreed timeline.
3. Maintain and update all documentation in shared drive as and when necessary.
4. Coordinate with Research Team, to help ensure deliverables are completed within timeline.
5. Answering phone calls
6. Opening college access via the Oracle system (the temp will use the Scholarship’s laptop and Andy’s Oracle access)
7. Verifying whether newly offered applicants have changed their program during this period and batching
8. Checking whether applicants have applied for scholarships upon College’s request
9. Manually updating those offered external scholarships via Oracle
10. Assisting in content creation for scholarship collateral (e.g., Scholars Profile)
11. Assisting in Power Automate / AI project and the freshmen chatbot
12. Other ad-hoc duties as required

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Handle financial accounting tasks, journals, and compliance.
• Manage accounts payable/receivable, cash flow, and payroll.
• Oversee GST submissions, tax computations, and reconciliation.
• Maintain fixed assets records, capex, and budgets.
• Support audits, reports, and digital technology collaboration.

Requirements:

• Minimum Degree in Accountancy with 3-5 years of accounting working experience.
• Proficient in GL and Tax.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

We are hiring an Administrative Executive to join our legal team at SearchAsia Consulting. In this role, you’ll play a crucial part in ensuring our daily operations run smoothly and support the team with administrative tasks.

Your key responsibilities include managing office tasks such as scheduling, file management, and data entry. Providing support in the recruitment process by coordinating candidate interviews and communication. You will also maintain and update our database and job listings. Lastly, support the team with any administrative or operational tasks as needed.

We are looking for proactive candidates who have a passion for helping people. Skill sets such as time-management, excellent written and verbal communication, as well as the ability to multi-task and work in a fast-paced environment would be preferred. Candidates must minimally have an ‘A’ Levels certificate or equivalent, no work experience is required for this position.

If you're ready to make an impact and grow your career with us, we'd love to hear from you! Apply today and take the next step toward an exciting opportunity in the recruitment industry. Send a copy of your resume to us today at [email protected].

Claire Lin @ Lin Xiuxin

EA Personnel Registration No:.R1103711

Financial Reporting (50%)

• Provide financial information
• Preparation of monthly, quarterly, yearly and/or special reports and analysis as required
• Review reports prepared by shared services centre - monthly, quarterly, yearly
• Statistic / Survey Preparation and submission
• Preparation and finalization of budget and forecasts
• Coordinate the budget and forecast processes with all departments to ensure timely submission
• Consolidation
• Assist with consolidation for (monthly, quarterly, yearly) and forecast/budget
• Prepare and post monthly consolidation adjustments
• Generate consolidation working files

Tax Reporting

Analysis (30%)

• Provide analysis of KPIs including but not limited to all areas of operating expenses, capital expenditures and balance sheet position
• Perform performance analytics on actual vs budget/forecast reports, variances analysis

Treasury (20%)

• Assist with monitoring of Singapore’s Group cashflow.
• Prepare treasury reports, e.g. daily and monthly cash report
• Prepare quarterly cashflow projection
• Assist in ad-hoc treasury related projects.

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Responsibilities

You will be responsible for the following:

• Plan and maintain a calendar of events for Service Ops.
• Develop and maintain key messaging on ‘Incredible Care’ initiatives for senior management, and oversee the production of service collaterals to ensure consistency in message across departments within Service Ops
• Oversee internal communication channels, such as the hospital intranet, internet, digital displays and other communication materials.
• Custodian of Service Ops Corporate Identity.
• Custodian of and content development for of service-related write-up on internet and intranet pages
• Participate in initiatives
• Craft and highlight success service stories on hospital channels, including submission for internal and external service-related awards to foster a sense of pride and belonging.
• Identify success measurement matrix for communication efforts and evaluate the success through staff feedback, surveys, and key performance indicators, refining strategies as needed.

Requirements

• Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.
• 5+ years of experience in a communications role, preferably within the healthcare sector or a tertiary hospital.
• Proven ability to lead employee engagement initiatives in a fast-paced and multidisciplinary environment.
• Exceptional written, verbal, and interpersonal communication skills, with a keen understanding of healthcare communication nuances.
• Strategic thinker with a passion for healthcare excellence and employee engagement.
• Strong collaborator who can build relationships with clinical and non-clinical stakeholders.
• Creative and innovative approach to solving communication challenges in a complex organisation.
• Ability to manage multiple priorities in a fast-paced hospital setting.
• Empathy and cultural sensitivity, ensuring inclusive communication across diverse staff groups.

• Provide administrative support for events team.
• Take charge as Event Lead for events.
• Organize and manage events’ logistics and tasks.
• Monitor event planning and execution progress.
• Ensure compliance with policies.

Requirements:

• Minimum Dip/Deg holder with at least 2 years of events working experience.
• Prior working experience from planning to execution of events will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

• This role also requires working with the data to understand market trends and oversee the launch of new products. Coordinate with different teams to manage product-related projects.
• To take responsibility for which products to bring in Singapore. Work with product team to choose which SKU that should be brought into Singapore's market
• Daily work such as product launching preparation, package designing, stakeholder management - working with other teams like Regulatory affairs team to register product at local markets, support sales teams to ensure they are confident enough to sell products.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

· Serve as the primary representative of the Customer Engagement Training organization

· Develop learning journey and training curriculum to address brand needs, coordinating with team members for an integrated approach to content development and mastery.

· Develop content for brand and business acceleration efforts

· Cross-sell additional products or manage new product introductions as they become available

· Familiarize with and act as an expert for the current selling framework, market and customer content, new disease states and treatments across the current and future product portfolio.

Job Requirements

· Min. Diploma/Degree in Life Sciences or other similar fields

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

• Perform and finance duties, including receivables and payables processing, general ledger maintenance, tax, and bank reconciliation.
• Perform receipt posting accurately on all payment modes and reconciliation functions in the accounting systems.
• Review cash flow positioning, including periodic forecast records.
• Respond to billing inquiries from customers and resolve billing discrepancies in accordance to established procedures (if any).
• Responsible for month-end and year-end financial closing including account reconciliation, monthly financier reporting, and financial statements review.
• Process monthly staff claim reimbursement e.g., entertainment, transport, and other expenses.
• Assist on quarterly GST reporting and other statistical submissions, and support audit and tax queries.
• Liaison with banks regarding banking transactions.
• Fixed Assets duties.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

YMCA of Singapore

The Role

You will be leading the project of expanding YMCA Club LITE, a social club for youths with special needs. You will be required to manage and oversee the end-to-end process, of the club, which aims to help improve their quality of life, provide opportunities, or to prepare them towards independent living.

Responsibilities:

• Organize meetings to design effective strategies to achieve club objectives.
• Work with relevant vendors / community partners to source for suitable club activities / programmes.
• Manage new sign ups, with trial sessions and conducting assessments.
• Maintain and manage relationships with the community stakeholders for sustained efforts in volunteerism, and opportunities for clients in community participation, integration and inclusion.
• Conduct post-programme evaluations to assess effectiveness and efficacy of activities / programmes.
• Evaluate the effectiveness of the club’s activities / programmes conducted.
• Monitor the usage of resources and their effectiveness.
• Manage members’ case files.
• Manage and analyze all financial performance.
• Develop profit and loss statements.
• Administer all profit and losses for club and prepare bi-monthly report.
• Ensure compliance to budget for club’s activities / programmes.
• Plan and manage Club & programme’s budget.
• Support with liaising with stakeholders for programs/training enquiries.
• Oversee smooth project execution and issues management.
• Work with team to support other special needs initiatives and programmes.
• Support in grant pitching and grant reporting.
• Collect and analyse data to know and understand how the programmes and/or trainings is impactful and if the objectives are being met.
• Provide suggestions on how to improve the programmes and/or trainings using the collated data, if necessary.
• Effectively communicate findings and insights to stakeholders within the organization.
• Incorporate relevant data into the annual report, ensuring alignment with organizational goals and objectives.

Job Requirements:

• At least a Diploma holder in Social Work, Psychology or related fields.
• At least 10 years of working experience.
• Experience in working with or volunteering with youth with special needs.
• Experience in planning and programme budgeting.
• Strong team player with excellent people skills.
• Possesses strong organisational skills, time management and problem-solving skills.
• Passionate in serving the community and helping youth with special needs.
• Able to organise programmes and events and take charge of situations.
• Good command of written and spoken English, and able to communicate effectively across any audience.
• A self-motivated and adaptable individual.
• Able to work well with others in a deadline-driven team environment and negotiate win-win solutions with stakeholders.
• Take initiative and ownership of projects assigned.
• Experience / knowledge in pitching for grants and grant reporting.
• Experience / knowledge in data collection and analysis is a bonus.
• Calm, resourceful, independent and able to handle pressure, multi-task and work within tight schedules/ deadlines.
• Ability to work well both independently with strong accountability and in a team with integrity, sensitivity, knowledge and drive to support and advocate for youth with special needs.
• Experience / knowledge in data collection and analysis is a bonus.
• Willing to work on Saturdays.

If you are ready to make a meaningful impact in the lives of youth with special needs, have the required experience and skills, and possess a passion for community service, we encourage you to apply for this rewarding position. Join our team and contribute to a more inclusive and supportive community for individuals with special needs.

• Support HRBP in all administrative matters across the full spectrum of HR functions
• Support onboarding and offboarding matters
• Collate HR data and update staff information databases for reporting/ analysis
• Handle reclass / financial matters
• First point of contact to provide professional advice on the interpretation of HR policies and procedures, employment legislation and processes
• Work closely with NTU’s Shared Services team on the search for talents and recruitment agencies for temporary hiring requests
• Responsible for new appointment/re- appointment/renewals of staff contracts on a timely basis
  Liaise with People Managers and grant administrators for manpower budget/costings to ensure available funding for hiring
• Coordinate EOM reports for billing, audit purpose
• General admin matters

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

THE OTHER ROOM~ASIA'S 50 BEST BARS

A secret bar hidden within the Marriott Tang Plaza Hotel, with more than 300 spirits finished in casks for the bar’s use. These find their way into a lively list of classics and classics-with-a-twist arranged by date, such as the ‘Reversed Gin & Tonic’. There's also a list of rare ‘Vintage Cocktails’ and a tapas selection available all night.

JOB DESCRIPTION:

•Manages reservations through phone and email, ensuring restaurants are confirmed.

•Responds to guest enquiries and requests.

•Communicating guest information to the team (special requests, occasions) to personalize guests' experience.

•Requests guests for their dining feedback and communicate feedback to the manager.

•Ensures each guest is warmly welcomed.

•Welcomes guests by name and bring them to the designated seats.

•Ensures each guest gets a fond farewell before they leave.

•Assists in building and maintaining a strong guest profile database.

JOB REQUIREMENTS:

•At least 1 year of working experience in the related field is required for this position

•Excellent guest relations and service skills.

•Handles guests' requests, concerns and feedback.

•Contributes ideas for operations improvement and guest experience enhancement.

Resourceful in managing ad-hoc requests and resolving challenges.

•Outgoing and friendly.

•Attention to details.

•Able to commit on weekends and Public Holidays.

Mondays to Fridays, 8.30am – 5.30pm (1-hour lunch break)

9 Months Executive, Finance Operations

• Ensure policy payments and commission are processed timely and accurately.
• Support month end closing including checking of commission/referral fee report, preparing journal entries and posting journals to general ledger (Oracle)
• Perform bank reconciliation and investigate unreconciled transactions.
• Perform balance sheet reconciliation and investigate unreconciled transactions.
• Work collaboratively with different teams on initiatives which would improve Finance's efficiency.
• Support system UAT.
• Perform trend analysis of policy and commissions payments.

Qualifications:

• Minimally degree holder in Accounts/Finance
• Prior relevant experience is advantageous

Interested candidates, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

SearchAsia Consulting is expanding, and we want YOU!

SearchAsia is an executive search firm, headquartered in Singapore with a regional presence. We have network offices all over the Pan Asia region, such as Taipei, Hong Kong and Kuala Lumpur.

About the role

We are looking for Executive Search Consultants who will be empowered to make real decisions and changes to the business. You need to genuinely enjoy meeting and connecting with people and make real network of mid to senior management and professionals in the market. You will be challenged and you need to constantly be flexible and adaptable to respond well to changes.

As the nature of executive search consulting requires a certain amount of delicacy and professional confidentiality, we ensure that we offer only the most trustworthy and genuine of services to our clients and candidates alike. You can expect opportunities to hone your interpersonal and stakeholder management skills.

Job responsibilities:

• Perform full lifecycle talent acquisition comprising of sourcing, networking, qualifying, salary negotiation, interviewing and on-boarding

• Build and strengthen relationships with existing clients through active scheduling of follow-ups

• Expand and increase new client accounts

• Conduct reference and suitability checks, and make job offers to candidates

• Network with Senior Executives to source for mid to high level positions

• Keep abreast of industry trends and business economies

Job requirements:

• Bachelor Degree (or equivalent) from any discipline

• Willing to learn

• Motivated and persevering personality

• Strong communication skills

• Able to work well in a challenging environment

• Excellent relationship building skills

About SearchAsia

At SearchAsia, we enjoy meeting new people and helping them on their employment journey. We pride ourselves in providing the best service possible to our clients and candidates alike, handling our interactions with professionalism and confidentiality. Our stringent recruitment and selection process ensures that we select the best employees as our people are our greatest asset. Our people is the reason why SearchAsia is one of the leading recruiting and staffing firms in the Pan Asia region.

We offer training and one on one tailored mentorship to our consultants, and our work culture is warm and collaborative. If this resonates with you, connect with us!

Email your applications to Jocelyn Ho Wen Mun (R1658156) at [email protected]!

•  Perform daily accounting & finance duties, including receivables and payables processing, general ledger maintenance, tax, and bank reconciliation.
•  Perform receipt posting accurately on all payment modes and reconciliation functions in the accounting systems.
•  Review cash flow positioning, including periodic forecast records.
•  Respond to billing inquiries from customers and resolve billing discrepancies in accordance with established procedures (if any).
•  Responsible for month-end and year-end financial closing including account reconciliation, monthly financier reporting, and financial statements review.
•  Process monthly staff claim reimbursement e.g., entertainment, transport, and other expenses.
•  Assist with quarterly GST reporting and other statistical submissions, and support audit and tax queries.
•  Liaison with banks regarding banking transactions.
•  Ensure records & documentation, and approvals are sought and properly filed; identify and implement workflow improvements to strengthen internal controls and/or enhance efficiency.
•  Perform any other duties that may be assigned from time to time.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Provide administrative support to the nursing department and reporting to the Director of Nursing to ensure smooth running of the office.
• Administrative duties include collation and submission of data to relevant stakeholders, scheduling of meetings and booking of rooms, maintaining databases or records, minutes recording, application of relevant equipment or access for nurses.
• Involved in the major events and projects as well as provide other administrative support for the department.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description:

• Liaise with referral Source/ Agency for referrals related matters such as obtaining sufficient
  information (past medical history, social reports etc) for referral screening, other contacts for nonresponsive
  contacts.
• Screen referrals for right siting of services according to the criteria
• Contact clients or caregivers to clarify services and needs which includes financial assistance,
  transport, escort etc.
• Schedule appointments for admission assessment accordingly and update centres of the referral
  status.
• Conduct pre-admission counseling which includes explaining the service terms and fees to the clients
  or caregivers, clarifying their concerns if any.
• Raise referrals to other service providers.
• Provide reports to the management on referrals status and centre vacancies for monitoring and
  reporting purposes.
• Support the onboarding of new staff in centre-based administrative processes.
• Support other functions where necessary.
• Carry out other responsibilities and duties as assigned from time to time

Requirements:

• min. Diploma in relevant fields or equivalent
• At least 3 years of relevant working experience in healthcare sectors, preferably from government healthcare institution.
• Excellent oral and written communication, and interpersonal skills

Interested candidates pls send your updated resume to:

[email protected]

Subject: Asst Executive (Care Coordination)

EA Personnel: Kate Leau Wei Xuan (R1552331)
Company Registration: 99C4599

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Data Entry: Accurately input and maintain data into our systems, ensuring data integrity and consistency.
• Vendor Evaluation: Assist in the evaluation of potential vendors, collecting and analyzing relevant information.
• SAP System Checks: Verify vendor information and transactions in our SAP system to ensure accuracy and compliance.
• Ad Hoc Tasks: Perform various administrative tasks as needed, such as document preparation, filing, and report generation.
• Analysis: Provide support for ad hoc analysis and reporting as required.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Quality Improvement & Innovation

• Lead and drive quality improvement initiatives within the cancer treatment and patient care domain
• Collaborate with clinical and operational teams to identify pain points and develop strategic solutions for improvement
• Engage stakeholders, including medical professionals, administrators, and support staff, to understand their challenges and implement effective problem-solving strategies
• Implement and leverage innovative approaches to enhance cancer treatment methodologies and patient care experiences
• Support Quality management framework

Project Ownership

• Take ownership of project together with the clinical lead, overseeing the entire lifecycle from project formation to execution.
• Collaborate with internal and external stakeholders in the early phases to assist in proposal scoping and development, contract management and project initiation.
• Develop a marketing and adoption plan to drive usage of the app among patients and caregivers.
• Any other projects/ tasks as assigned by dept.

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Who we are:

minden.ai is a technology venture founded by Temasek in strategic partnership with DFI Retail Group and coalition partners Breadtalk Group, DBS Bank, PAssion Card, Mandai Wildlife Group, Singtel, Great Eastern, FoodPanda and GoJek.

We are on a mission to redefine how brands engage with their customers through the power of machine learning and artificial intelligence. We are building a next generation insights-driven platform to serve millions of customers and merchant partners across Southeast Asia.

The way we work:

At minden.ai, our culture is the foundation of everything we do. We believe in the power of teamwork and collaboration. We are continuous learners and commit to stay ahead of the curve to drive positive change in our industry. We do not settle for mediocrity without our best effort. We do our best to create the greatest value for our customers' long term success.

We are seeking a Senior CRM Executive who demonstrates a deep understanding of the company's product, be able to identify consumer touch-points and propose actionable items to meet customers' needs. The ideal candidate should possess strong research and communication skills, be highly organised, detail-oriented, and capable of managing multiple projects simultaneously.

As a Senior CRM Executive, you will:

• Collaborate with cross-functional teams (Product & Engineering, Marketing, Partnership) for effective GTM strategies
• Participate in CRM planning and executing CRM & campaign programs
• Drive platform retention, loyalty, engagement and usage metrics (e.g. CTOR)
• Manage user segmentation, communication delivery (emails, push notifications, etc) and performance evaluation
• Conduct comprehensive experiment throughout the customer lifecycle to identify successful strategies for funnel conversion and customer engagement
• Coordinate analysis of industry trends to meet business objectives
• Create hypotheses, run A/B tests or other experimentations and apply basic statistics to improve campaign performance
• Spike the CRM applications to better plan and implement the campaign

You will be a great match if you have:

• Minimum 3 years of experience in CRM or BA roles
• Proficient in delivering campaigns and managing automation with rigorous A/B testing (or other different experimentations before)
• Sensitive to numbers, logical thinking and analytical skills
• Proven track record of using data and analytics tools to increase performance and enhance customer experience
• Excellent project management and communication skills
• Experience in SQL or HTML is an advantage
• Familiarity with CRM software (e.g. Braze) is a plus
• Familiarity with Design software (e.g. Figma) is a plus
• Demonstrates a strong sense of ownership, responsibility and commitment
• Self-directed learner with a motivated attitude
• Quick to adapt to ever-changing and volatile market conditions
• Interest in and familiarity with financial news preferred
• Strong ownership of grey areas

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Scope:

• Check the system entries against contracts
• Assist with processing all payments as requested
• Ensure audit requirements are being meet
• Assist with settlement of commission invoices from Brokers
• Communicate all payments to owners/brokers/charterers/internal businesses etc
• Track and allocate incoming funds
• Assist with monthly reconciliation of accounts
• Consolidated monthly insurance declaration
• Creation/updating of master data
• Generate reports and/or read system-generated reports

Requirements:

• Minimum Degree in Accountancy/Business
• Proficient with Microsoft Office

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

• Support planning, leasing, and tenant mix reviews.
• Negotiate leasing terms and track documentation.
• Plan and execute online/offline A&P campaigns.
• Collaborate with partners to boost sales/footfall.
• Handle complaints, reports, and duty management tasks.

Requirements:

• Minimum Dip/Deg in Marketing/Business with at least 2 years of relevant working experience.
• Prior working experience in retail/property industry will be an advantage.

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Title: After Sales Support Executive

Location: Singapore

Employment Type: Full-Time

Department: After Sales Department

Reports To: Head of After Sales

Salary Range: $3,500 to $4,000 Monthly

Job Highlights:

• Be part of a global leading wellness brand, Technogym, that powers Olympic athletes and is trusted by luxury gyms, health clubs, and elite sports teams worldwide.
• Be part of a high performing team that challenges individual growth while continuously innovating in the fitness and wellness industry.
• Access Technogym world-class fitness equipment for personal training as part of our staff benefits.

About the Company
SE Active is the exclusive partner for Technogym in Singapore & Malaysia, managing everything from equipment sales to after-sales services and warranty protection. SE Active aims to be the market leader in offering total wellness solutions in both countries, with a customer-first approach to meet fitness and wellness needs. The company's focus is on growing the brand's presence and anchoring market dominance while providing the Technogym experience by embodying its core values.

About Technogym

For more than 40 years, we at Technogym have been helping people live healthier and happier lives. If 50 million people in the world train on our equipment every day, it’s not just a matter of chance. We are the global experts of wellness, be it for fitness, health, or sports. Reaching over 100 countries in the world, Technogym has brought wellness through movement to thousands of locations around the world. Technogym produces top-notch fitness equipment found in luxury property gyms and has been the Official Supplier of the Olympic Games for nine consecutive editions, from Sydney 2000 to Paris 2024, supporting Olympic athletes in their quest for excellence.

Job Overview:

We are looking for an After Sales Support Executive to fill a critical role in ensuring customer satisfaction and operational efficiency by managing technical schedules of our field engineers, spare parts, and customer support processes. This position requires a proactive individual who can handle a variety of responsibilities, from coordinating field engineers and maintaining service contracts to resolving customer issues and managing logistics. The ideal candidate is highly organized, customer-focused, and possesses strong negotiation and relationship-building skills. If you're passionate about technology, fitness, and providing outstanding customer service, we would love to hear from you!

Responsibilities:

Team Scheduling & Resource Management

• Lead and manage forecasting and planning of the technical team’s schedules for installations, maintenance, repairs, troubleshooting, and other after-sales processes.
• Ensure the technical team’s schedules are efficient and adequately resourced.

Spare Parts Management

• Oversee requirements for spare parts and tool purchases.
• Submit warranty queries for spare parts to Technogym prior to customer replacements.
• Prepare monthly warranty claim reports and ensure accurate submission to Technogym.
• Arrange the shipment of faulty electronic parts to Technogym via FedEx for warranty approvals and refunds.

Customer Engagement & Service Excellence

• Manage client opportunities through all stages: client communication, proposal submission, contract negotiation, and maintaining accurate records in real-time.
• Ensure high levels of customer retention for existing service contracts.
• Guarantee timely and thorough resolution of client-reported issues via telephone, email, or other support channels.
• Schedule on-site visits for field engineers, including third-party service providers as necessary.
• Provide professional, high-standard support to guarantee customer satisfaction (e.g., first-time fix rates, responsiveness).

Quotations & Contract Management

• Prepare and send quotations to customers.
• Manage customer inquiries and ensure professional handling of support requests.

Logistics & Inventory Management

• Coordinate deliveries of equipment and accessories from the logistics warehouse.
• Manage spare parts inventory and ensure proper tracking and labelling of spare parts packages.
• Source local suppliers for non-Technogym parts, including upholstery shops, cable fabrications, and other specialized needs.

General Support

• Perform other ad-hoc duties and provide office support as required by the company.

Requirements:

• 3–4 years of relevant working experience.
• Some background in telesales is preferred.
• Experience in handling contracts, preparing quotations, and negotiation.
• Strong customer-oriented mindset with excellent problem-solving skills.
• Ability to work well with diverse personalities, including challenging clients.
• Exceptional negotiation and relationship-building skills.
• Highly organized, detail-oriented, and capable of multitasking effectively.

Alignment with our Core Values:

• Refinement: Living in curiosity to drive excellence and improve processes.
  • Behaviours: Curiosity and Process Driven.
• Respect: Respecting others and oneself, with humility in approach.
  • Behaviours: Humility and Self-Worth.
• Reliability: Actions following sincere commitments, accountable for words and actions.
  • Behaviours: Sincerity and Accountability.
• Relentlessness: Challenging what’s possible, thriving despite challenges.
  • Behaviours: Possibility & Resilience.
• Resourcefulness: Being creative and proactive in adding value.
  • Behaviours: Proactiveness & Creativeness.