Location : Tiong Bahru/ Bukit merah area
Sales Support & Quotation Management:
โข Prepare and issue accurate quotations based on customer requirements and follow up on potential sales.
โข Liaise with Site Engineers to understand customer needs and provide necessary support.
โข Assist in the preparation of sales proposals and offer technical solutions where appropriate.
Inter-Section/ Departmental Coordination
โข
Purchasing & Product Sourcing
โข Support purchasing roles by ensuring that materials and products are sourced in line with customer
requirements and job timelines.
โข Assist in sourcing and evaluating products and suppliers, negotiating pricing, and ensuring lead time clearly
defined.
Administrative & Documentation Tasks
โข Maintain and update customer databases, ensuring accurate and up-to-date information including customer
details, sales history, and service records.
โข Organize and file documentation records related to quotations, purchase orders, and customer & supplier
interactions.
โข Handle general customer inquiries through calls, emails and WhatsApp to resolve issues in a timely and
professional manner.
โข Provide administrative support for sales meetings, product presentations, and other related events.
Customer Satisfaction Monitoring
โข Track and monitor customer satisfaction and dissatisfaction, addressing issues where necessary to enhance the
overall customer experience.
โข Escalate unresolved issues to the Section Team Lead/ Sales Manager or relevant departments for further
action.
Requirements
โข Mech/ Chemical Engineering Degree so that can easily understand engineering terms.
โข Excellent communication and interpersonal skills.
โข Proficiency in MS Office applications (Word, Excel, Outlook)
โข Ability to handle multiple tasks, work under pressure, and meet deadlines.