Job Summary:

• Oversee and participate in dishwashing operations at client restaurants.
• Ensure cleanliness and sanitation of all kitchenware and equipment.
• Maintain high hygiene standards and provide excellent service.

Key Responsibilities:

• Supervise and coordinate with kitchen staff and stewards.
• Manage inventory and order cleaning supplies.
• Ensure compliance with health and safety regulations.
• Operate and maintain dishwashing equipment.
• Prepare reports and maintain accurate records.
• Collaborate with team members and adhere to company SOPs.

Skills & Qualifications:

• Leadership and team management across multiple locations.
• Strong organizational and communication skills.
• Strict adherence to hygiene and safety standards.
• Ability to analyze data and optimize processes.
• Collaborative team player with a focus on efficiency.

Responsibilities:

● Remotely perform routine inspection of equipment and systems using online software platforms

● Data entry on maintenance finding on google sheets.

● Perform audit check remotely on onsite engineer corrective maintenance activities

● Perform routine maintenance tasks remotely, including software updates, calibration checks and system optimizations.

● Monthly hit individual and team preventive maintenance target

● Collaborate with onsite engineers to schedule and coordinate maintenance activities.

● Analyze performance data and trends to identify potential issues

Additional Information:

● Minimum O levels and above

● Team player & able to work independently with minimum supervision

● Computer literate

● Proficient in Microsoft applications (Excel)

● Attention to detail and problem-solving skills

Mon to Fri 9am - 6pm

Job Objectives

• The role is to provide administrative support to the Chief Investment Officer (CIO) and General Manger (GM) (Investment) alongside general office management duties primarily, and to provide additional support to company team members as directed, to ensure that company goals and objectives are accomplished and that operations run efficiently.
• The candidate is required to have strong organisational and communication skills, be detail oriented, and have good interpersonal skills.
• The role also requires the ability to handle sensitive and confidential information, and have a flexible attitude with a willingness to occasionally be on call outside of office hours.

Job Responsibilities

1. Work supporting the Chief Investment Officer and GM (Investment):

• Calendar management - professional scheduling of internal and external meetings
• Answering phones, screening of calls and directing to the appropriate person.
• Support in email correspondence where required.
• Manage and arrange work travel logistics and activities, including accommodations, transportation, and meals.
• Preparation of travel expense claims
• Booking of meeting rooms.
• Printing and binding of research materials.
• Format information for internal and external communication – presentations, reports, memos.
• Run ad-hoc errands as requested.

2. General administration and office management duties:

• Provide administrative and office support, including the purchase and maintenance of office stationery inventory, printing and binding materials.
• General administration duties such as filing, scanning documents, faxing.
• Coordinate with support staff to ensure office cleanliness is upkept.
• Organize team communications and plan events, both internal and off-site.
• Preparation of travel expense claims and travel insurance arrangements (where required) for equity analysts.

Requirements

• 5 or more years of experience in administrative roles reporting directly to senior management.
• Strong time-management skills and an ability to organize and coordinate multiple concurrent projects.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office productivity tools and an aptitude for learning new software and systems.
• Ability to maintain confidentiality of information related to the company and its employees.

Key Responsibilities:

• Campaign Planning & Execution: Recommend, execute, and optimize marketing campaigns across digital and social media to reach target audiences effectively.
• Content Creation: Create compelling content, including social media posts, email campaigns, blog articles, and promotional materials.
• Social Media Management: Oversee social media presence, including content creation, posting schedules, community engagement, and performance tracking.
• SEO & SEM: Assist in implementing SEO and paid advertising strategies to increase website traffic, improve search engine rankings, and maximize ROI.
• Brand Management: Support brand-building initiatives and ensure consistent messaging across all channels.
• Data Analysis & Reporting: Track, analyze, and report on key metrics for campaign performance and overall brand reach. Use insights to optimize future campaigns. Update daily Sales Tracker and Customer Database

Partnerships & Collaborations: Identify and coordinate partnership opportunities, influencer collaborations, and sponsorships to enhance brand exposure.

Benefit for Staff:

• Birthday Leave (and celebration!)
• Medical Coverage
• Bonus Plan
• Chinese New Year - Company's Lunch and Gift
• Apex Family Annual D&D and Recognition Awards
• Monthly Team Bonding Events
• Marriage Leave and Gift
• Newborn Gift
• Professional Training and Development and more...

Job Summary

This role responsible for inventory management and inventory control in Accounting System and Warehouse.

Job Description:

1. Responsible for Company’s inventory management and maintenance.

2. Responsible for monitoring stock movements and maintenance at third party locations.

3. Responsible for managing the physical loading, unloading, storage of inventory and picking / packing when required.

4. Ensure compliance with inventory control processes with respect to movement of stock, item planning and control, re-order level, monitoring of non-moving items, timely discarding of approved scrap items.

5. Responsible for appropriate classification, segregation and maintenance of stock in designated areas.

6. Ensure appropriate documentation is maintained, referenced and filed.

7. Ensure compliance with inventory related updating in Accounting System.

8. Responsible for periodic stock taking, updating and reporting to all stakeholders.

9. Ensure proper co-ordination and communication with teams across all Company locations.

10. Responsible for timely identification of inventory variances, reporting and maintenance of records for variances.

11. Responsible for introducing appropriate procedures for control lapse if any.

12. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

13. Responsible for safe handling of inventory.

14. Additional duties as may be assigned by the management from time to time

Requirements:

-Min Diploma or Degree

-Min 1 year working experience in related field

-prior experience in inventory management would be at advantage but not a must

-Possess knowledge of Microsoft excel

Mon to Fri 9am - 6pm

Sat 9am - 1pm

Assist immediate supervisor in meeting production output.

Play a critical role in assembly operations and lead a team of technicians.

Drive operation excellence to meet operational requirements product on-time delivery and contractual as well as quality and safety compliance.

Spearhead Continuous Improvement projects as well as Ensure compliance with quality standards and regulations

Promote a safety culture within the production team and coordinate all environmental health and safety issues for the business unit to ensure a safe workplace.

Able to work 6 days.

Perform AP/AR function.

More than 5 years of experience

accept weekend overtime

Responsibilities:

• Organize and schedule meetings and events

• Carry out clerical duties, including answering phones and preparing documents

• Maintain stock sheet

• Coordinate and liaise with suppliers and store on delivery arrangement

• Make bookings with transporters for delivery to site

• Liaise with fabricator based on cutting list for the materials

Requirements:

• Good organizational and communication skills

• Proficient with using Microsoft office suites

• Good time management skills

Mon to Fri: 9am to 6pm

Job Summary

This role responsible for inventory management and inventory control in Accounting System and Warehouse.

Job Description:

1. Responsible for Company’s inventory management and maintenance.

2. Responsible for monitoring stock movements and maintenance at third party locations.

3. Responsible for managing the physical loading, unloading, storage of inventory and picking / packing when required.

4. Ensure compliance with inventory control processes with respect to movement of stock, item planning and control, re-order level, monitoring of non-moving items, timely discarding of approved scrap items.

5. Responsible for appropriate classification, segregation and maintenance of stock in designated areas.

6. Ensure appropriate documentation is maintained, referenced and filed.

7. Ensure compliance with inventory related updating in Accounting System.

8. Responsible for periodic stock taking, updating and reporting to all stakeholders.

9. Ensure proper co-ordination and communication with teams across all Company locations.

10. Responsible for timely identification of inventory variances, reporting and maintenance of records for variances.

11. Responsible for introducing appropriate procedures for control lapse if any.

12. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

13. Responsible for safe handling of inventory.

14. Additional duties as may be assigned by the management from time to time

Requirements:

-Min Diploma or Degree

-Min 1 year working experience in related field

-prior experience in inventory management would be at advantage but not a must

-Possess knowledge of Microsoft excel

Mon to Fri 9am - 6pm

Sat 9am - 1pm

sales supervisor's job is to ensure a sales team meets or exceeds its sales goals. They also provide leadership and support to the team, and work with other departments to align sales strategies with the company's goals.

Responsibilities

• Set goals: Set sales goals and quotas, and communicate them to the team
• Monitor performance: Track sales performance and provide feedback to team members
• Train and motivate: Select, train, and motivate the sales team
• Coach: Provide coaching and process improvement to team members
• Manage inventory: Maintain inventory, order merchandise, and ensure items are in stock
• Manage schedules: Organize and distribute staff schedules
• Provide customer service: Ensure customer satisfaction and solve customer complaints
• Work with other departments: Work with other departments to ensure sales strategies align with business objectives
• Communicate: Act as a liaison between the sales team and upper management
• Provide insights: Provide insights into market trends, customer feedback, and team performance

Skills Strong organizational and leadership skills, Excellent communication and interpersonal skills, Ability to multitask, Ability to learn a variety of job descriptions, and Familiarity with company policies and legal guidelines.

Mon to Fri 9am - 6pm

Responsibilities:

● Remotely perform routine inspection of equipment and systems using online software platforms

● Data entry on maintenance finding on google sheets.

● Perform audit check remotely on onsite engineer corrective maintenance activities

● Perform routine maintenance tasks remotely, including software updates, calibration checks and system optimizations.

● Monthly hit individual and team preventive maintenance target

● Collaborate with onsite engineers to schedule and coordinate maintenance activities.

● Analyze performance data and trends to identify potential issues

Additional Information:

● Minimum O levels and above

● Team player & able to work independently with minimum supervision

● Computer literate

● Proficient in Microsoft applications (Excel)

● Attention to detail and problem-solving skills

Mon to Fri 9am - 6pm

We are hiring an Operations Executive for a well reputable Drybulk company in Singapore.

The role-

• Vessel type: Supramax and Handysize
• End to end operations

We are looking for-

• 1-2 years of experience in the Drybulk shipping industry
• Driven, ambitious and willing to learn
• Team player as you will be working closely in a team
• graduate in Maritime studies

What you will get-

• competitive market remuneration
• flexible working arrangements
• a strong team to build your experience in Drybulk Operations
• good prospective career progression

If this sounds like you, apply to this role and you will be reached out confidentially if your profile is suitable for us.

Mon to Fri: 9am to 6pm

Responsibilities:

• Organize and schedule meetings and events

• Carry out clerical duties, including answering phones and preparing documents

• Maintain stock sheet

• Coordinate and liaise with suppliers and store on delivery arrangement

• Make bookings with transporters for delivery to site

• Liaise with fabricator based on cutting list for the materials

Requirements:

• Good organizational and communication skills

• Proficient with using Microsoft office suites

• Good time management skills

Mon to Fri: 8:30am to 5:30pm

Key Role Responsibilities

• Providing IT technical and administrative support for a variety of company software application and company hardware including setup & troubleshooting

• Providing technical support in pre- and post-implementation and maintenance for existing systems and IT related projects

• Conducting training to staffs when required

• Continuously analysing, identifying & executing value creation opportunities for our Integrated IT system

• Working closely with relevant stakeholder for IT related improvement and issues

• Basic knowledge in Active Directory and Microsoft 365 administration

• Server and infrastructure knowledge

• Working on Ad hoc projects and other IT related matters

Requirements

• Preferably Diploma/Degree in Information Technology, Computer Science or related discipline

• Minimum 2 years of relevant IT work experience.

• Possess knowledge and Experience in IT infrastructure such as ERP system optimisation, managing ERP enhancement requirements, servers etc

• Good knowledge of standard Microsoft Products with emphasis on Windows and Office programs

• Able to multi-task and have good time management skills

• Able to develop a good working relationship with all levels of users

• Able to work independently and self-directed

• Your passion for learning and growing will be a highly considered

• Prepare and manage full set of accounts.
• Prepare timely and accurate financial reports and ensure the books are properly kept in accordance with accounting standards and company policies.
• Manage accurate accounting data maintained in accounting system and provide detailed commentary of variance analysis.
• Prepare and file GST Returns.
• Communicates effectively and executes assigned tasks.
• Assists in ad-hoc projects or duties when necessary.

Mon to Fri 9am - 6pm

Sat 9am - 1pm

Job Summary

This role responsible for inventory management and inventory control in Accounting System and Warehouse.

Job Description:

1. Responsible for Company’s inventory management and maintenance.

2. Responsible for monitoring stock movements and maintenance at third party locations.

3. Responsible for managing the physical loading, unloading, storage of inventory and picking / packing when required.

4. Ensure compliance with inventory control processes with respect to movement of stock, item planning and control, re-order level, monitoring of non-moving items, timely discarding of approved scrap items.

5. Responsible for appropriate classification, segregation and maintenance of stock in designated areas.

6. Ensure appropriate documentation is maintained, referenced and filed.

7. Ensure compliance with inventory related updating in Accounting System.

8. Responsible for periodic stock taking, updating and reporting to all stakeholders.

9. Ensure proper co-ordination and communication with teams across all Company locations.

10. Responsible for timely identification of inventory variances, reporting and maintenance of records for variances.

11. Responsible for introducing appropriate procedures for control lapse if any.

12. Responsible for daily & monthly MIS reports to the stakeholders on regular basis and as per the requests by the concerned department as and when required.

13. Responsible for safe handling of inventory.

14. Additional duties as may be assigned by the management from time to time

Requirements:

-Min Diploma or Degree

-Min 1 year working experience in related field

-prior experience in inventory management would be at advantage but not a must

-Possess knowledge of Microsoft excel

What do we expect from you?

The Accounts Executive is responsible for managing day-to-day financial operations, including accounts receivable, accounts payable, and financial reporting. The role ensures accurate and timely recording of financial transactions while maintaining compliance with hotel policies and regulatory standards.

How your day looks like?

Accounts Payable (AP)

•    Process vendor invoices, verify accuracy, and ensure proper approvals.
•    Prepare and schedule payments to vendors, ensuring timely disbursements.
•    Reconcile vendor statements and resolve discrepancies.

Accounts Receivable (AR)

•    Prepare and issue invoices for guests, groups, and corporate clients.
•    Monitor accounts receivable aging and follow up on outstanding payments.
•    Reconcile guest folios, credit card transactions, and bank deposits.

General Accounting

•   Record financial transactions in the hotel’s accounting system.
•   Assist in month-end closing activities, including journal entries and account reconciliations.
•   Maintain accurate and organized financial records for auditing purposes.

Financial Reporting

•  Prepare daily revenue reports and assist with financial statements.
•  Provide support in budgeting, forecasting, and variance analysis.
•  Assist the Finance Manager with financial audits and compliance requirements.

Compliance and Internal Controls

•  Ensure adherence to hotel policies, standard operating procedures, and financial regulations.
•  Identify areas for process improvement and recommend solutions.

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Job Description

• Liaise/follow up with property agents for expat housing related matters (including minor repairs for the house.)
• Process claims application for expatriates via BIPO.
• Manage proper aircon servicing contract records with appointed Master Aircon vendor.
• Review and processing of invoices (e.g. aircon contractor, handyman, laundry services, furniture rental etc.).
• Ensure proper update of rental listing and records for accurate monthly rental payment.
• Necessary support for Expat moving in/out of Singapore.
• Any other ad-hoc duties as per assigned

Job Requirements

• Experience in expat management (liaising with property agent, familiar with TA, coordinating minor repairs, etc) will be an advantage
• Proficient in Microsoft Office (Words, Excel, Outlook etc)
• Experience in processing invoices/payments via systems
• Basic admin knowledge

Job Responsibilities:

• Posting of invoices to accounting system with proper supporting documents
• Prepare monthly AP journals and postings
• Prepare monthly AP schedules
• Prepare bank reconciliation
• Update payment transactions in cash book and reconcile to AP posting
• Monitor and update hedging transactions (sungard control sheet)
• Issue invoices for intercompany re-charge
• Liaise with inter-department to ensure that invoices are properly authorized and collated for posting and payment
• Ensure accuracy and timely closing of monthly AP module

Job Requirements:

• LCCI / Diploma in Accountancy or equivalent professional qualification
• With 2 - 4 years of working experience in handling accounts payable/ receivable
• Proficient in Dynamic 365 accounting software
• Able to work under pressure and meet tight deadline

HOW TO APPLY:

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Khor Khang Qin

EA Personnel Reg No: R22109669

Responsibilities:

• Preparing and processing invoices, payments, and other accounting transactions in a timely and accurate manner
• Preparing stock inventories, conduct stock take on monthly basis, stock reconciliation
• Preparing tax computation for GST
• Reconciling bank statements and maintaining accurate financial records
• Assisting with the preparation of monthly and annual financial reports
• Providing administrative support to the accounting team, including data entry and filing
• Prepare audit schedules and fixed asset schedule
• Liaising with internal and external stakeholders to resolve any accounting-related queries or issues
• Ensuring compliance with relevant financial regulations and company policies

Requirements

• Minimum of 1-2 years of experience in an accounting or finance-related role
• Proficient in the use of accounting software and Microsoft Office applications
• Good communication and interpersonal skills, with the ability to work collaboratively in a team

HOW TO APPLY:

Interested applicants, kindly click on “Apply Now” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

☑ Work-life Balance

☑ Attractive Bonus

☑ Attractive Company Benefits

JOB SCOPE & RESPONSIBILITIES

Accounts Payables:

• Ensure all vendor invoices with appropriate supporting documents are updated in the ERP system on a timely basis
• Liaise with vendors for SOA and reconciliation of vendors' statements
• Ensure completeness, accuracy and timely processing of the payment cycle
• Proper upkeep of all documents

Accounts Receivables:

• Prompt uploading of e-invoices in customers’ portal
• Emailing of e-invoices to customers

Petty Cash:

• Handling of petty cash and reimbursements

Administrative:

• Ordering of pantry supplies
• Other ad-hoc duties as assigned

Stockcount and Stock audits:

• Assist with internal stockcount on periodic basis

Interested applicants, kindly send your UPDATED resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Xue Fen
EA Personnel Reg No: R1653801

Job Responsibilities:

• Oversee the overall workflow and performance of the accounting team.
• Review and finalize financial statements, including profit and loss statements, balance sheets, and cash flow statements.
• Ensure the timely submission of taxes, regulatory filings, and financial statements.
• Serve as the primary point of contact for client communications, delivering exceptional service and addressing any issues or inquiries.
• Provide mentorship and guidance to team members, fostering high performance and career development.
• Ensure adherence to all accounting standards and company policies.
• Coordinate with auditors, tax agents, and other external parties.

Requirements:

• At least 5 years of working experience in Audit or Accounting firm
• Diploma or Bachelor’s degree in Business (Accounting), Finance, or a related field.
• Strong knowledge of the Singapore Companies Act, Financial Reporting Standards, and statutory requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Effective planning and organizational abilities.
• Capable of handling multiple tasks simultaneously.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

Job Responsibilities:

• Oversee the overall workflow and performance of the accounting team.
• Review and finalize financial statements, including profit and loss statements, balance sheets, and cash flow statements.
• Ensure the timely submission of taxes, regulatory filings, and financial statements.
• Serve as the primary point of contact for client communications, delivering exceptional service and addressing any issues or inquiries.
• Provide mentorship and guidance to team members, fostering high performance and career development.
• Ensure adherence to all accounting standards and company policies.
• Coordinate with auditors, tax agents, and other external parties.

Requirements:

• At least 5 years of working experience in Audit or Accounting firm
• Diploma or Bachelor’s degree in Business (Accounting), Finance, or a related field.
• Strong knowledge of the Singapore Companies Act, Financial Reporting Standards, and statutory requirements.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Effective planning and organizational abilities.
• Capable of handling multiple tasks simultaneously.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Nyon Hock Sen
EA Personnel Reg No: R24124070

JOB DESCRIPTION

1. Plan and execute risk-based process audits and ensure timely completion of audit assignments according to the annual audit plan.

2. Assess adequacy and effectiveness of internal controls, and compliance with policies and procedures.

3. Gather relevant audit evidence and document in audit working papers to support audit findings and conclusion.

4. Identify control gaps and make practicable recommendations to mitigate risks, improve the processes and strengthen the internal controls.

5. Prepare draft audit report and communicate with process owners and key stakeholders on audit findings and recommended action plan.

6. Monitor and follow up on the implementation of audit recommendation and agreed action plan.

7. Engage internal stakeholders for process improvements and control enhancements. 8. Any other duties as and when reasonably assigned by the Management

REQUIREMENTS

 Diploma/ Degree in Accountancy or equivalent professional qualification.

 Minimum 2 years of relevant experience in internal audit and/or financial, operational, compliance audit.

 Good knowledge of internal control and risk assessment framework.

 Meticulous self-starter with good analytical and problem-solving skills.

 Strong interpersonal skills with proven ability to build good working relationship with all levels of stakeholders.

 Good team player with the ability to work independently and to meet timeline.

 Knowledge and experience with Audit Analytics Software will be an added advantage.

 Entry Level with keen interest to establish a career in internal auditing are welcome to apply

 This role may require to communicate with China

Mon To Fri 9am to 5.30pm

Job Scope

• Identify and prospect new business/clients via sales/cold-calling and sales activities.

• Generate new sales leads, contract negotiation and sales closure.

• Responsible for delivering expected sales revenue target and profitability.

• Attend to customers feedback/ complaints and follow up with high-quality after sales services.

• Act as the customers' main point of contact, by liaising closely with the relevant departments to ensure that their queries, problems, or issues are deal with appropriately.

Job Requirements:

• Min. 2 years of Sales / Business Development/ Account management experiences across freight forwarding industry.

• Experience in any vertical market and strong knowledge in Freight Forwarding (Air & Sea) is preferred.

• Demonstrable track record of over-achieving sales target is a plus.

• Have relevant experiences on operation work in Air or Ocean operation department will be at advantage.

• Fast learner and passion in sales.

• Excellent knowledge of MS Office and good presentation skills.

Mon to Fri 8.30am - 6pm

Purpose and Scope

Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology capability. The candidate will be responsible for all end user computing support and delivery of group defined solutions.

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT to ensure the company business gets maximum benefit from IT systems

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Perform system changes and developments to any of company systems and applications to agreed standards and timescales.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Conduct routine maintenance, monitoring and administration on IT systems, hardware, network, and business applications.

• Provide video and audio-conferencing system support to end users

• Supporting D&T projects/initiatives

• Liaise with external support organisations to ensure their service meets company business requirements e.g. Service Desk, Telecoms provision and support.

• Answer technical queries and meet operational service levels

• Ensure own work satisfies quality requirements and is documented to departmental standards with all associated databases updated.

• Work as a team member and share knowledge with colleagues.

• Work to agreed personal development plans to broaden the skill range available for all systems and application areas.

• Generate KPI’s and reports to publicise and share details on the IT service and IT activities.

• Provide user training, hints and tips and other user assistance as required on company’s systems and applications.

• Provide purchasing advice to and purchase IT equipment on behalf of the business, place orders and manage the stock of IT equipment and spares.

• Be available to support the business during ‘out of core hour’ working time.

• Overall management and delivery of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

• Proactively supports and operates solutions and takes measures to enhance processes and improve service delivery.

• Monitoring of Unified Communication, Telephony, Audio Visual and Video Conferencing Infrastructure to ensure optimal service delivery.

• Support local and overseas\remote offices Unified Communication, Telephony, Audio Visual and Video Conferencing infrastructure.

• Manage incidents and requests from customers.

• Administration and patching of Unified Communication, Telephony, Audio Visual and Video Conferencing products/solutions.

Job requirements

• A sound range of IT skills, which need to be kept up to date in line with IT developments in the business.

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile / smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• To demonstrate the ability to acquire and apply new technical knowledge, be able to work without close supervision.

• Work to high professional and personal standards in a disciplined manner to agreed standards and procedures and maintain appropriate databases and documentation

• The ability to work within a complex technical environment and able to perform tasks and resolve problems on a variety of systems and applications

• The ability to work within a team and be willing to share learning and to learn from others.

• Possession of good verbal and written communication skills.

• Maintain good personal skills and an ability to cope with potential conflict.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university

• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.

• ITIL Foundation V3 would be beneficial

• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.

• Familiarity with professional development standards

• Thorough knowledge of IT products and the marketplace

• Maintaining a good network of contacts within IT and within the business

• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi / WAN, Office 365, Office products Outlook, Internet Web Browsers, Skype, Zoom, BlueJeans messaging and conferencing.

• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

• Technical working knowledge of on premise and/or hosted contact center solutions, features, and capabilities, IVR and common business call flow.