Christian Bassett is recruiting a Hospitality Manager for a European luxury watch & jewellery company.

Main responsibilities

• Under the supervision of the Director, your main responsibilities will be to develop the customer experience and reinforce brand messages.

For this your main responsibilities will be:

• Ensure team management:

• Manage and participate in the operational activities of the team;

• Manage the team's workload;

• Manage the budget as well as expenses and cash flow forecasts;

Ensure project management:

• Create, manage and monitor projects related to customer experience in Singapore

• Support the Director for “customer experience” projects;

• Ensuring the management of excellence in our customer experiences:

• Be the guarantor of the quality of the services delivered to our clients;

• Ensure that the quality of welcome and services meets our values;

• Be a force of proposal in the evolution of the services offered to our customers (visits, meals, showroom, Museum and Manufacture, etc.);

Ensure operational management:

• Review processes and propose new ideas for updating reception and reception processes on the brand's various sites;

• Ensure cohesion and be the point of contact between the different hospitality professions

• Plan regular training for hospitality staff to meet changing expectations

• Be a source of proposals to improve processes through the introduction of new working methods or new technologies;

• Manage statistical indicators and involvement in the strategic vision

Only shortlisted candidates will be notified