Survey Experience Supervisor (Verification)
Salary: S$3,000
Work duration: Immediate till 31 August 2024 (Extendable till 30 September 2024 depending on project requirements)
Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.
Work location: Clarke Quay/ Novena (work in office)
Able to start work immediately or within 1 month notice period
Responsibilities:
- Lead a team of Verification Officers to achieve results in getting the desired number of verifying data from the respondents
- Handle any complaints referred by the Verification Officer
- Verify data and amend query checks to ensure quality of data through IMAS
- Handle 'refusal' cases by the Verification Officers
- Send email to respondents with incomplete data entry and updates on the daily statistics on the number of completed cases done by the Verification Officers and present the findings to the Deputy Director
- Conduct training for teammates to ensure effective execution
- Setting daily targets and goals to meet the desired deadline Communicate effectively with teammates and ensure everyone has a common goal to achieve team results
- Outbound call to respondent for verification of data
Requirements:
- Must have relevant experience with proven record in supervisory role
- Must be able to commit till project completion
- Experience with Key Performance Indicators (KPIs)
- Experience in handling projects and meet timeline
- Must be detailed and ensure data accuracy
- Outstanding organizational and leadership skills
- Excellent customer service skills
- Experience with coaching or training
- Comfortable to work in a dynamic and fast-paced environment with tight project timelines
- Able to handle unexpected situations and provide appropriate solutions to stakeholders
- Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
- Selected candidates are required to complete the training course and passed the tests based on the given criteria
- Only Singaporean may apply
Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.
Interested candidate please click on the following link to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile. https://go.persolkelly.com/job/apply/4772
We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi