Provide world class customer care experience and support sales team in achieving team's sales targets on a monthly basis

You will:

• Provide sales reps with 100% administrative support to ensure they achieve monthly team targets
• Manage large amounts of incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to delight customers.

We’re looking for someone with:

• Proven customer support experience or good ability to learn.
• Strong phone contact handling and active listening.
• Familiarity with CRM systems and practices.
• Ability to start and get things done
• A team player who works effectively in a team-based organisation, collaborates cross-functionally, and builds support and alignment around goals and objectives.
• Focus on delighting customers. Be maniac about customer experience. Does the CEO pay the bill? People Ops (HR)? No! The customers pay the bill. An excellent way to achieve this is to understand the problems our customers are facing intimately, treat them the way we would like to be treated, and make products we will actually use ourselves.
• Pursue excellence. Hold yourself and everyone to the highest standards. Care about every single detail. Every detail matters when you want to achieve greatness. Good standards are contagious. (Unfortunately, bad standards are too).
• Embrace openness. Put your honest thoughts on the table with each other, have thoughtful disagreements and exchange controversial ideas while caring deeply about each other. This kind of tough love helps us grow.
• Be extremely reliable. Always do what you say you will do. This is the best way to build up trust quickly. Be on time and present. Don’t give bullshit excuses. Don’t make the same mistake twice.
• Attention to detail. Does not let important details slip through the cracks or derail a project.
• Grit. Demonstrates tenacity and willingness to go the distance to get something done.
• Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
• Communication. Speaks and writes clearly and articulately.

What’s in it for you:

• Work with a fast growing, at the same time, lean and mean team, to make real world impact.
• Have a lot of ownership and drive your own results and progression.
• Smart people who sweat the details and push for the highest standards.
• Training, mentorship, buddies, in-house programs to help you grow.
• Other benefits include competitive compensation package and birthday leave.

You should include these in your application:

• CV or LinkedIn profile
• Tell us about a time you had to work on a highly challenging task. How did you overcome it?
• What motivates you?
• What's your favourite food and where do you get it? Why?
• A good way to start is to read about what it is like working at Grain: https://grain.notion.site/Working-at-Grain-96bff3b..

MaNex TradExpress Pte Ltd is a freight forwarding company specializing in total logistics solutions. We are committed to talent development to support our expanding business. We are currently seeking a right candidate to join our our team as;

Position: Import / Export Logistics Assistant

Key Responsibilities:

• Coordinating and managing shipments to ensure timely and accurate delivery.
• Conversant in Bahasa, Mandarin, and English (necessary to liaise with Indonesia and China customers).
• Maintaining communication with carriers, suppliers, and customers.
• Handling shipping documentation and resolving any related issues.
• Ensuring compliance with shipping regulations and company policies.
• Other ad-hoc duties as assigned

Requirements:

• Must possess at least a Degree/Diploma in administration, business management, or a related field.
• At least 1-2 years of experience in a similar industry preferred.
• Proficient in MS Word and Excel.
• Positive work attitude, strong sense of urgency and responsibility, and ability to work well within a team.

Additional Skills:

• Proficiency in MS Office.
• Strong organizational skills.
• Meticulous with attention to detail.
• Analytical and problem-solving abilities.
• Good interpersonal skills and team player.

Interested applicants, please apply.

We have a conducive work environment, 5 working days and competitive benefits.

☑ Established IT company
☑ Salary: $3500 - $4500 + Allowance + AWS
☑ Working Location: Central Downtown

Responsibilities:

• Collaborate with the COO to develop and implement departmental strategies, goals, and objectives.
• Provide accurate and timely translation services during business meetings and other key interactions to ensure effective communication.
• Liaise with internal teams (Sales, Operations, Customer Service) and external partners to optimize resource allocation and streamline processes.
• Manage the COO's schedule, including scheduling meetings, appointments, and travel arrangements.
• Handle a variety of administrative tasks as assigned by the COO, such as document preparation, report generation, and correspondence.

Requirements:

• Bachelor’s degree or higher.
• At least 2 years of relevant assistant experience.
• Excellent communication, initiative, organizational, and upward management skills.
• Experience in the internet industry is preferred.

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)

EA Reg No.: R22106683

To greet and attend to the customers and their requests/queries

Help in processing sales transactions and manage the POS and payment terminals

Maintain and keep clean the retail (display), demo and fitting bay areas

Help to coordinate the orders and deliveries, customer fitting schedules

Assist the Club Fitters/Builders during fittings and builds

Assist the Manager with admin work

Have passion in golf

At least 1 year of experience in this industry

JOB DESCRIPTION:

• Greeting customers and offering assistance.
• Answering customer questions and concerns.
• Providing customers with detailed product information and recommendations.
• Advising customers about member benefits, promotions, and sales.
• Totaling purchases and processing cash, check, and credit card payments.
• Processing exchanges, returns, and refunds according to company policies.
• Maintaining a clean and organized retail environment.
• Assisting with stock management.
• Arranging merchandise on shelves and displays.

JOB REQUIREMENT :

• Previous retail experience is beneficial.
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Computer literate and basic math skills.
• Available to work on weekends and holidays

Job Description & Requirements

Assist in cutting of meat , fish and vegetables

Assist in preparing the food ingrediants to get ready for processing/cooking.

Assist in packing of Food Items

Assist in overall cleanliness of the kitchen including cleaning of floor and washing of utensils at end of day

Assist in receiving of suppliers stocks and checking, storing in racks.

Assist in stacking food in racks for oven

Packing into Finished Goods and printing labels and labelling

JOB DESCRITION:

• Hire and train new employees.
• Supervise sales clerks to ensure that customers are helped.
• Work with the manager to create advertisements for products.
• Keep track of inventory.
• Motivate staff during busy shifts.
• Listen to customers' complaints and assist them, when needed.

JOB REQUIREMENT:

• Prior experience in retail management.
• Excellent interpersonal skills.
• Ability to motivate staff.
• Flexible work hours.
• Basic math skills.

Roles and Responsibilities:

• Manage effective and efficient marine fuel procurement for container vessels at designated ports and services
• Engagement of Operating vessels’ marine fuel requirements as per assigned
• Achieve cost effective marine fuel procurement by negotiating with suppliers, such as oil majors, refineries, independent suppliers, and traders
• Address and resolve issues related to marine fuel quality and quantity, and follow up with claims as needed
• Manage Marine Fuel related services providers, such as surveyors and laboratory services
• Manage invoices and payments related to marine fuel
• Provide support for additional tasks as assigned

Requirements

• Bachelor’s degree in a relevant field
• Minimum of 5 years of experience in shipping or a related maritime industry
• Experience in bunker procurement with strong negotiation skills
• Knowledge of the bunker industry and fuel specifications
• Excellent communication skills, with the ability to report and share information in a timely manner
• Positive attitude and the ability to multitask and manage tight deadlines
• Proficiency in MS Office Suite and Google Workspace

Job Description

• Provide general administrative support to Maintenance Department.
• Maintain records of maintenance activities in the appropriate logs.
• Support preparing documentation and reports.
• Assist in regular maintenance inspection and liaise with the vendor for the schedule arrangement.
• Perform other general administrative duties assigned by Superior.

Requirements

• Superior organizational skills and multitasking abilities.
• Strong communication skills.
• Attention to the little details.
• Problem-solving skills.
• Basic qualification or sufficient experience as an Admin in Construction Sector.

Job Description

We are looking for a self-motivated Finance and HR Executive. You have the chance to be one of our core team to implement systems and procedures to corporatise our business.

Our business includes a retail segment with 2 retail chains selling fast moving consumer goods and religious products, a property rental segment and a direct selling segment.

Responsibilities:

Accounting, General Admin Functions

• Responsible for the full set accounts and day-to-day accounting
• Perform bookkeeping general ledger, AP, cash management, and bank reconciliation
• Ensure all accounting records are kept up-to-date and maintained promptly and accurately
• Handle all regulatory submissions including GST returns
• Process payments to suppliers
• Liaise with the external auditor and tax agents
• Report to the Directors and handle ad-hoc assignments

HR Functions

• Responsible for full spectrum of HR function
• Responsible in payroll process, claims expenses, and other related matters
• Manage recruitment cycle including sourcing, arrange for interview, and salary proposal
• Process Work pass application, renewable and cancellation
• Coordinate with insurance agents with regards to cancellation, renewal, new coverage of insurances

Requirements:

• ACCA/Diploma in Accounting or equivalent with 2 years of relevant work experience
• Possess knowledge in GST, Local Tax Regulations, and Singapore Financial Reporting Standards (FRS)
• Self -motivated. well organized, meticulous, and able to multi-task
• Ability to converse and liaise with external vendors and suppliers

Responsibilities

• Assist in daily finance operations (includes payments, receipts, AP & AR transactions);-
• Assist in partial/full set of accounts and prepare balance sheet schedules and ensure timely, complete and accurate recording of accounting entries into MYOB accounting system;
• Posting of month-end closing journal entries;
• General office administration such as: filing, scanning, photocopying, archiving, office supplies;
• Assist in preparing documents for submission of government grant claims;
• Manage and handle documents, records and maintain an organized filing system.
• Any other ad hoc duties as assigned by Manager in-charge

Requirements

• LCCI or Diploma in Accounting
• Proficient in Microsoft Excel and Word
• Fast learner with strong sense of initiative & good communication skills- Able to work independently with minimum supervision

Job Scope:

1. Prepare teaching resources for Science lessons, EE/LLP level programmes, E2K enrichment classes, i.e., packing of materials needed for experiments, setting up of, clearing away and cleaning of experimental set-ups and /or demonstration apparatus as instructed by the Level Reps and Science teachers;

2. Prepare resources for the conduct of Science Practical Tests and maintain examination integrity;

3. Ensure the maintenance (daily cleanliness and upkeep) and safety requirements of the following Special Rooms / Spaces under the Science Department;

- Science Rooms

- Maker Studio(s)

- Learning spaces (e.g. EE Hub, Outdoor Experiential Learning spaces such as the Ecogarden, Rainwater Harvest system, Aquaponics/hydrophonics system, Butterfly Garden, Gardening areas, etc)

- Maintaining a safe and tidy lab environment

- Maintain laboratory equipment, apparatus, PPE, materials and specimens in good working condition.

- Support Science/Maker-related CCAs on CCA days from 7:30am to 9:00am;

During School Holidays:

- front desk duties (e.g. handling calls in general office, attending to students)

- filing and organising documents

- packing of items

- assisting ESOs

- administration tasks assigned by the Vice-Principal / Admin Manager.

Requirements:

• Minimal 3 years’ experience working in school’s science room/ science lab, or similar working environment

• At least 2 year’ experience of preparing SPARKLES kit for P3 teachers

• Good communication skills, in dealing with teachers and children aged 6-12

• Knowledgeable in preparing First Aid materials

• Possess knowledge in Microsoft Word and excel

• Experience in tracking, managing computing hardware using simple inventory system

• Preferably 3 years or more experience in carrying out front office duties such as answering phone calls, attending to students

Working Arrangement:

(a) During term time, Working hours: 7:00am to 4:15pm on Mondays to Fridays (excluding *45min lunch break).

(b) During school holidays,Working hours: 8:00am to 5:15pm on Mondays to Fridays (excluding 45min lunch break). Stationed at GO to assist in Admin Work

*12:45pm – 1:30pm - Lunch

Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 1 Jan 2025 to 31 Dec 2026

Salary: $2000 to $2100/month

EA License No: 96C4864

Reg. No.: R24121728

JOB DESCRIPTION:

• Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.
• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.
• Stirring and heating soups and sauces as well as preparing hot beverages.

JOB REQUIREMENT:

• Sound knowledge of food health and safety regulations.
• The ability to stand for extended periods.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills
• Must have knowledge in indian and malay food

Responsibilities:

• Loading and unloading cargoes from and to the containers
• General warehousing and housekeeping duties
• Responsible to complete the job process from Inbound to Outbound
• Ensure that the administration work that goes along with the processes are conducted in a proper manner
• Ensure proper records and for the stock/cargo kept in the warehouse
• Working together with Warehouse Coordinator to run the day to day operations
• Ad hoc work as and when may be assigned

Requirements:

• Be proactive towards clients and staff
• Possess high integrity and strong commitment
• A good team player and yet able to work independently
• Able to work on Saturdays for half day
• Working hours: Monday – Friday, 9am – 6pm, Saturday, 9.30am – 6pm
• Location: Toh Guan

RESPONSIBILITIES:

• Assist the bakery team in the preparation of pastry
• Executive and maintain consistent recipes and presentation
• Follow proper handling and right temperature of food products
• Handle equipment in a safe and proper manner
• Maintain workstations are clean and tidy with proper hygiene
• Minimize the wastage and spoilage of ingredients
• Ensure proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Any other duties assigned by the manager

REQUIREMENTS:

• At least 1 year of relevant experience
• No experience applicants are welcome to apply
• Willing to learn and have a strong passion for baking
• Able to work independently with minimum supervision
• Comfortable working in a fast-paced environment
• A valid food hygiene certificate will be an advantage

To handle adminintrative duties.

Assist colleagues necessasy, and other general administrative duties/ tasks.

Prefer applicant has experience in Auto Trade before.

Exciting Job Opportunity of Relief Teaching Assistant with Stamford American International School

Stamford American International School is a leading international school in Singapore with over a decade of experience in delivering a world-class education to students from over 70 countries. Our legacy is rooted in academic excellence, inclusivity, and a commitment to student-centered learning.

As a school, we are proud of our heritage and our shared vision for the future of international education. Our story is one of dedication, commitment, and a belief in the power of education to transform lives. We are committed to helping our students become global citizens and leaders of tomorrow.

We invite you to join our team as a Relief Teaching Assistant.

Why Choose Stamford American International School?

• A supportive and collaborative work environment where your contributions are valued
• An opportunity to be part of a diverse and multicultural community
• Professional development opportunities to enhance your skills and advance your career in education
• Competitive compensation and benefits package

As a Relief Teaching Assistant, you'll have the chance to:

• Support the learning and development of young students in Early Years to Elementary
• Gain valuable experience in an international educational setting
• Contribute to a vibrant and inclusive learning environment
• Collaborate with dedicated educators to create engaging and interactive lessons

Unique benefits of being a Relief Teaching Assistant:

• You will have the flexibility to determine which days you will work. The Relief Teaching Assistant role is flexible and it is quite possible to work around your existing commitments.
• Relief role can be a stepping stone to a full time position. Relief teaching assistants are often considered as candidates for when full-time contract teaching assistant positions arise.

Are You the One we're Looking For?

• You love working with children and supporting their academic and social growth
• You thrive in dynamic environments & adapt seamlessly to different classrooms & age groups
• Your are creative
• You excel at building meaningful connections with students, colleagues & parents alike
• Previous experience in the role will help but is not essential. What truly matters is your passion & dedication to making a difference

Take on this amazing opportunity to be part of our dedicated team! Apply now to become a Relief Teaching Assistant at Stamford American International School.

To apply, please submit your resume and a cover letter outlining your passion for education and why you would be a great fit for this role.

Join us in shaping the future of education and inspiring young minds to reach their full potential!

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, which is Stamford’s holding organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

We regret that only shortlisted candidates will be notified.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities：

• In charge of full spectrum of recruitment cycle including preparing and posting of job descriptions, interviewing, and handling on / off-boarding
• Process employee data in the HRIS system and monthly payroll to ensure its accuracy
• Coordinate the day-to-day workflow of subordinates in the HR department
• Provide advisories to the management with regard to employment issues which includes labour legislations, best local labour practices, company manpower practices and ensure legal compliances with all statutory requirements
• Reviewing human resources policies and procedures
• Hands on with HR issues such as employee relations, grievances, complaints and provide counselling / guidance
• Prepare and discuss on regular HR reports
• Monitor performance, identify and facilitate opportunities to increase productivity and efficiency
• Maintain employee morale by fostering a positive working environment through effective leadership and teamwork
• Main point of contact for all employee relations matters
• Perform any other related duties as and when assigned by the management
• Timely submission of claims and training grants to various government agencies / statutory bodies
• Submission of various statutory surveys

Requirements：

• Bachelor’s degree in Human Resources or related disciplines
• Minimum 5 years of HR experience
• Excellent verbal and written communication skills
• High degree of integrity and discipline
• Ability to create, present and execute ideas, reports, and budgets
• Ability to work both independently and collaboratively in a fast-paced environment
• Proficient with Microsoft Office Suite especially Word and Excel
• Strong knowledge in local employment laws and best practice

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating of staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Coordinate and Supervise project work on various site
• Manage project schedule efficiently
• Review M & E Drawings
• Follow up on drawing discrepancies
• Implement project planning, design, material requisition, cost control and documentation
• Ensure smooth progress of works on site and timely completion
• Liaise closely with clients, consultants, and suppliers on all project related matter

Requirements:

• ITE/Poly/Diploma/Degree in Electrical in any engineering field
• Prior experience in interior fit out works would be an added advantage
• Office proficient in (AutoCAD/Microsoft Office/Microsoft Project)
• Independent, resourceful, pro-active and team player
• Possess good organization, planning and project management skills
• Ability to work under tight deadlines

Local E-Commerce and Renovation Company hiring part-time accounts, admin and HR executive

Working days & Hours:

• Any 2 days in office 10am - 4pm
• 1 day WFH, timing flexible, 5 hours

Job Scopes:

Admin:

1. Filing and organising of Company's mails, letters and documents
2. Maintain proper records of Company's assets and equipment
3. Process and maintain proper records of Company's insurances

HR:

1. Process and maintain proper records of employee's leave, MC
2. Process and maintain proper records of employee's monthly claims
3. Process and maintain proper records of employee's leave, MC

Accounts

1. File and upload all invoices and payments to suppliers and vendors accordingly to XERO
2. Tabulate and tally sales records with bank balances
3. Issue invoices to customers where needed
4. Process monthly payments including payroll
5. Process and reconcile incoming stocks with POs / order list

Requirements:

• 2 years experience in accounting role
• Diploma and above in Accounting
• SG
• Experience in XERO software
• Experience in Company ERP software

Job Scope:

a) Provide support to teachers in teaching and learning

b) Assist in the preparation of apparatus, equipment and reagents for laboratory lessons

c) Maintain general cleanliness of equipment and workplace

d) Simple administrative and office work as and when request

e) Any other duties assigned by Science HOD or School

Requirements:

• Candidate to preferably possess at least a GCE “O” Level qualification

• Good interpersonal and communication skills

• Ability to multitask, work both independently and as a team

• Prefer candidates to have at least 3 years of working experience as a Science Laboratory Assistant

• Preferably first aid trained

• Preferably competent in MS Office

Working Arrangement:

Monday to Thursday: 7.15. am – 4.45pm

Friday: 7.15am – 4.15pm

Service not required on Saturdays, Sundays and gazetted public holidays

Contract Period: From 1 Jan 2025 to 31 Dec 2026

Salary: $1800 to $2000/month

EA License No: 96C4864

Reg. No.: R24121728

Role:

• Oversee tasks related to container lease payments, including both payables and receivables.
• Monitor automated lease invoicing processes, troubleshoot issues, and resolve invoice discrepancies with relevant stakeholders.
• Process DV invoices for total loss containers and perform ad-hoc credit or debit adjustments as needed.
• Manage total loss and container revival processes according to SOP.
• Conduct thorough assessments of total loss requests received from regional or local offices.
• Follow up with respective offices on TPB collection statuses and approve total loss requests.
• Review and coordinate the total loss revival process, working closely with stakeholders.
• Manage container sale and disposal activities, executing the sales process to meet scale adjustment targets.
• Conduct negotiations and bidding with buyers, evaluating their offers effectively.
• Participate in automation and system improvement initiatives.
• Handle additional tasks as assigned.

Requirements:

• Bachelor’s Degree or Diploma in a related field.
• Proficiency in Google Workspace and Microsoft Office software.
• Strong interpersonal, communication, and presentation skills, with the ability to collaborate effectively across departments and cultural contexts.
• Organized, adaptable, and detail-oriented team player, with excellent multitasking abilities.
• Strong analytical skills, capable of troubleshooting and identifying opportunities for business process improvement.
• Willingness to learn and adopt new technologies and methods.
• Experience with data management software like Tableau and Looker is preferred.
• Candidates with experience in billing settlement and container inventory control/operations in liner shipping are preferred.

We are looking for a dynamic, resourceful, and ambitious Account Service / Event Manager to join our fast-growing team. The successful candidate will be trained and polish the skill for event management to support the assigned project.

As part of the Account Servicing team for Event, you will be sourcing, connecting with suppliers, and ensuring all event elements being assigned are delivered across multiple projects.

Why Join Us?

• Besides Tai Seng MRT
• Medical/Insurance benefit
• Fun and Friendly working environment
• Hybrid Working Style

Roles and Responsibilities

Account Management:

• Creates strong, compelling, and strategic plans, and recommend how digital and on ground channels can be used to integrate consumer journey

• Serve as the lead point of contact for all current clientele and its active projects.

• Develop trusted advisor relationships with senior stakeholders on the clientele end and build meaningful and engaging relationships with the clientele's key decision-makers, influencers and end-users.

• Project manage and ensure the timely, successful and profitable delivery of our clients' creative solutions according to their business needs and objectives

• Be the champion for the client's campaign and an informed expert on the products and solutions. Contribute effectively in any incoming brief/project discovery phase - discover and identify client's business pain points, SWOT, landscape.

• Ensures that client issues are dealt with efficiently, informing the Account Director of any problems that may arise

• Collaborate with creative and strategy team to identify new ideas and be an effective team member for the ongoing ideation of new business and creative solutions

• Forecast, prepare and track key account management metrics in the company's CRM platform to ensure the accounts' timeliness of billing and profitability.

• Maintain the Account team archive library

Event Management:

• Establish a deep-rooted understanding of the client’s unique event needs and requirements. This includes providing necessary floor plans, conducting a site inspection, liaising with service providers etc.

• Attentively service clients, by understanding and responding to clients in a perceptive, relevant, and confident manner.

• Help plan an event in accordance with client objectives and requirements, and proactively identify and address gaps and potential problems based on the venue’s capability.

• Events management from roundtable, conference, hospitality and appreciation events.

• Project Management, Budgeting and Post Report are being manage end to end.

• Negotiate and liaise with third-party vendors/caterers for quotations and event setup requirements

• Work as part of a team to execute events flawlessly, troubleshoot and problem-solve on-site, and also manage and service clients throughout.

• Acquire a good understanding of company capabilities and services and effectively communicates all offerings to the client

• Provides regular updates on all account activities, including project status and inquiries, on a weekly basis.

Requirements

• At least 3-4 years of relevant experience in MICE, Hospitality/Tourism, integrated marketing agency environment or a relevant industry

• Strong client-centric

• Good communication and negotiation skills

• Independent personal motivation and initiative, as well as discipline and good judgment

• Ability to multi-task and work under pressure

• Demonstrable organizational skills, with a good eye for detail

• Excellent computer knowledge of PC environments with proficiency in MicrosoftWord,

• PowerPoint, Excel, Writing, and proofing skills are also required

• Ability to work independently, organized, dependable and detail oriented

• Team player with a cooperative spirit Quick learner, efficient and high sense of urgency