(a) Processing of sales orders in a prompt manner
(b) Issuing sales invoice and credit note
(c) Account for deliveries, resolve undelivered orders and stocks returned
(d) List and expand the products and offers onto e-commerce platforms
(e) Monthly analysis of e-commerce metrics in terms of service level, response rate and present recommendations to improve ratings
(f) Identify competitors and monitor their pricing and activities
(g) Overall liaison with respective e-commerce platform representatives
(h) Assist in the management of E-commerce warehouse assistants
(i) Assist in the management of sales admins
(j) Maintain and compile monthly reports
(k) Identify new products that add on offer
(l) Contact customers / vendors to answer their queries