Responsibilities:

• Greets and directs clients and visitors.
• Makes appointments and referrals.
• Answers phone calls and emails.
• Performs data entry and filing tasks for accounts payable, purchase orders, equipment inventory, and confidential employee or departmental files.
• Receives, records, and distributes packages and mail.
• Compiles budget data and maintains financial records as requested.
• Copies, collates, and otherwise prepares reports for mailings, meetings, and other correspondence.
• Performs other related duties as assigned.

Requirements:

• Ability to proofread.
• Proficient in Microsoft Office Suite or similar software.
• Basic understanding of office equipment.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently and identify and solve problems.
• Ability to organise and prioritise work.
• Must work at night shift, weekend and public holiday.

Job Description

• Industry/ Organization Type: Marine Construction Industry
• Position Title: Purchasing Admin /Sales Support Admin
• Working Location: East (Nearest MRT: Kaki Bukit) – Walking distance to the company
• Working Hours: 5 days (Monday to Friday: 8.30 am to 6 pm)
• Salary Package: Up to SGD 2400 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Source and purchase materials/equipment.
• Liaise with vendors and monitor the purchase order schedule.
• Utilize the purchasing system with Microsoft Navision.
• Reconcile vendor delivery orders (DO) with purchase orders (PO).
• Perform other purchasing duties as assigned.

APPLY NOW!!!

• Min. O level
• Min. 1 year of working experience in a related industry
• Having experience with Microsoft Navision is a plus
• Familiar with Microsoft Office
• Training is provided to inexperience candidate

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68469 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Responsibilities:

Handle partial set of accounting. Perform booking and data entry tasks.

Handle full spectrum of invoicing, ensuring timely and accurate billings etc.

Manage account receivable ( AR), incuding tracking payments, following up on outstanding invoices and prepare monthly statement of accounts to customers.

Assist the Finance Manger with day to day accounting task.

Liaise with internal dept and external clients regarding payment matters.

Process E-Claim for staff.

Assist in various ad-hoc duties as assigned by the Management.

Requirements:

Basic accounting knowledge is required

Preferably with experience in Quickbooks, Xero, Autocount or MYOB

Process good interpersonal and communication skills

Strong sense of teamwork, integrity and positive attitude

Qualifications:

GCE O level, LCCI, Diploma in related experience

At least 1 year experience

Proficiency in Mircrosoft Office

Knowledge of Quickbooks and added advantage

Job Description

• Industry/ Organization Type: Chemical Manufacturing
• Position Title: HR Admin Assistant / HR Assistant
• Working Location: Tuas
• Working Hours: Monday – Friday (8.15 AM to 5 PM)
• Salary Package: Basic Salary up to $2,500 + AWS + Bonus + Transport Allowance + Attendance Allowance
• Duration: Permanent

Key Responsibilities

• Maintain and update employee records, including personal files.
• Prepare documents for new hires.
• Track due dates for confirmations, retirements, and medical checkups, and send reminders accordingly.
• Respond to employee queries about leave entitlements, pay rates, company doctor procedures, and other HR matters.
• Assist with administration tasks such as medical insurance claims and applications for work permits and employment passes.
• Administer salaries by calculating pay, including overtime and deductions, and process monthly payroll accurately.
• Provide information on employee salaries and labour costs as needed.
• Complete and submit forms to external agencies like CPF Board, Income Tax Department, SDF, and Mindef.
• Any other ad-hoc duties as assigned.

APPLY NOW!!!

• O-Level/NITEC/Diploma in HR, Business Management, or equivalent
• At least 1 year of relevant HR experience or related
• Knowledge of payroll processes is preferred
• Outstanding verbal and written communication skills

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67712 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

⚠⚠ FAST HIRING ⚠⚠

Role: Administrative cum Account assistant

Salary: Up to S$3,000 per month + Variable Bonus

Working location: East (Near to Kaki Bukit Mrt)

Working Schedule: 5.5 working week (Mon to Fri - 8am to 5pm / Saturday - 8am to 12pm)

Job Responsibilities:

• Handle orders and issue invoices.

• Prepare monthly stock count.

• AR cash receipt.

• AP invoice, AP payment, petty cash.

• Assist in GST filling.

• Scanning and filling.

Job Requirements:

• Able to work in fast fast-paced environment.

• Experience in F&B sector.

• Proficient in Microsoft Office.

To apply, please kindly WhatsApp me at wa.me/6583687227

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration. We regret only short-listed candidates will be notified.

Ong Wen Jie

Reg No: R21101312

TDCX Talent Solutions Pte. Ltd

EA License No: 23C2024

Job Description

• Industry/ Organization Type: Security System Service Provider
• Position Title: Admin Assistant
• Working Location: East (Nearest MRT: Tai Seng/ Paya Lebar/Ubi)
• Working Hours: 5 days (Monday-Friday, 9 am-6 pm)
• Salary Package: Up to SGD 2200 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Data Entry, Organize, develop, and maintain proper filing system
• Provide daily general administrative support to ensure the smooth running of day-to-day operational activities for vehicle preventative matter
• Any ad-hoc duties assigned by the Management from time to time

APPLY NOW!!!

• Min. O Level
• Min. 1 year of working experience in the related field
• On-the-job training is provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68398 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

We are a fast growing organization and we are looking for people to support our admin process.

We offer flexible work arrangement and you can work from home.

• Flexible timing.
• Can work from home.
• No experience needed.
• We will provide all the neccessary training.
• If you are a self-disciplined person who can work well remotely, you are welcomed to apply.

* Perform daily administrative tasks such as answering phone calls, managing email correspondence, preparing documents, and organizing files to support office operations efficiently.

* Enter data accurately into databases and maintain records. Assist in the preparation of regularly scheduled reports.

* Identify office-related issues and address them promptly. Offer administrative support to various projects and initiatives as needed.

Job Description

• Industry/ Organization Type: Food manufacturing
• Position Title: Admin Assistant
• Working Location: Tai Seng
• Working Hours: 5.5 days (M-F, 730am-430pm; Sat, 730am-1130am)
• Salary Package: Basic salary up to $2,300 + Housing Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle customer inquiries and feedback efficiently.
• Process orders to ensure they are completed on time each day.
• Coordinate with logistics teams to ensure products are delivered on schedule.
• Help plan the best delivery routes and manage operations like stock movement.
• Assist in preparing quotes and tender documents.
• Provide administrative support for daily business activities.
• Support operations to ensure smooth processes.
• Perform any additional duties or projects as needed.

APPLY NOW!!!

• 1-2 years of relevant experience.
• Good communication skills.
• Proficient in Microsoft Office applications.
• Able to work independently and as part of a team.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to [email protected]. Please indicate #70575 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

SINGAPOREANS AND MALAYSIANS ONLY

1. Data Entry into accounting software
2. Documents management - digital/physical
3. Process e-commerce sales and manage e-commerce platform
4. Prepare Sales Quotations, Sales Invoices and Delivery Orders and follow up
5. Assets maintenance scheduling and reports preparation
6. Data gathering and reporting
7. Tender follow up
8. Respond to phone and email enquiries and follow up
9. Stock check and inventory tracking

10. Payment processing

11. CRM Database management

12. Arrange meetings / calls

13. Coordinate customer orders of consumables and spare parts

14. Coordinate repairs and servicing of tools and machinery

Job Summary:

• UP to S$3,000
• 5.5 days’ work week (8am – 5pm /8am-12pm)
• Location: Kaki Bukit

Job Responsibilities:

• Handle orders and issue invoice
• Prepare monthly stock count
• AR cash receipt
• AP invoice, AP payment, petty cash
• GST filling
• Scanning and filling of documents
• Any other ad-hoc duties as assigned

Job Requirement:

• AP, AR and GST experience is preferred.
• Ability to work in a fast-paced environment to work independently and in team settings
• MS Office proficient

For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.

Position applied:

Name:

Residential area:

Alternatively, you may send your application and resume in MS Words format to [email protected]

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Nancsi Goh Pek Cheng

Registration Number: R24123939

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Role & Responsibilities:

• Perform the full spectrum of accounting functions and manage full set of books (including payment vouchers, bank reconciliations, invoices, prepare/review journal vouchers etc.)
• Daily Accounts Payable functions such as Cheque payments, Giro, bank transfers.
• Handle staff claims and monthly petty cash reimbursement.
• Process of Supplier and Subcontractor Invoices.
• Manage outstanding balances to ensure prompt payments.
• Data entries for all Journal voucher, Payment voucher and Receipt.
• Handle Quarterly GST submission.
• Prepare monthly Creditor Ageing Report for review.
• Handle queries from suppliers & sub-contractors on outstanding Invoices and payments.
• Perform administrative duties related to accounting such as documentation, filing, updating records and generation of internal reports.
• Prepare documents required for annual tax return and estimated chargeable income (ECI) submission and to liasie with external auditors.
• Prepare draft financial statements for companies which are subjected to statutory audit and for exempt companies.
• Able to support ad-hoc assignment.
• Payroll function
• Coordinate and administer training & development programs including submitting of claims/training grants to various government agencies.
• Assist in all human resource functions and administrative matters of -

.

Requirements:

• ACCA or Diploma in Accounting/ Finance – At least 3 years of experience in full set of accounts.
• Minimum 3 years of experience in Accounting in Construction Industry.
• Must be able to meet tight deadlines and work independently in a fast-paced environment.
• Excellent organizational, interpersonal and communication skills.
• Able to work on multiple tasks simultaneously and prioritise tasks effectively.
• Able to work independently and a good team player.
• Meticulous, pays attention to details and sharp.
• Proficient in MS Office application, good knowledge of QuickBooks & ERP system will be added advantage.
• Able to liaise with Chinese speaking suppliers/subcontractors.
• Able to commence work immediately or within short notice is preferred.

Our company look for candidate for job description as belows: -

1. Plan and manage technician for maintenance and servicing schedules
2. Managing stock
3. Liaise with client, suppliers and contractors
4. Assist sales in generating the quotation to client
5. Follow up with client for PO and work arrangements
6. Application of training course for technicians
7. Managing the handover process from Project side
8. Recording and filling of new contract
9. Recording of all the service report
10. Prepare monthly summary service report
11. Any other ad hoc job

Role and Responsibilities

• Keeping track of attendance & leaves of employees and report it to HR.
• Update on daily basis those on MC/Leave/Training/Travelling/ meeting.
• To meticulously orchestrate a series of events and adeptly coordinate all requisite arrangements throughout the year.
• Responsible for local purchase and inventory of workshop.
• Accountable for all admin work of workshop like House Keeping, Security, Pest Control, CCTV, maintenance of AC & other office equipment’s, Water dispenser, Stationery, Dispatch, Pantry & other Vendors.
• Ensure the proper service of connectivity’s like internet, telephone and mobile services.
• Liaise with cleaning company and TOLL management office.
• Liaise with local IT supplier and HQ IT TEAM on internet issue.
• Liaise with Insurance on Medical claim.
• Ensure office Safety (Alarm system).
• Create Purchase order for workshop consumable.
• Manage Travel Desk (flight Ticket, Hotel accommodation, Visas, etc.)
• Broadcast of any newsletter/memo on office related matters from unique group and Circular memo from management Office (TOLL).
• Assist Account on petty cash/Advance cash if required.
• Assist in ordering gas for the use of forklift (whenever required), Hire of crane and forklift from TOLL (Request form).
• Purchase of office goods for. e.g. furniture, stamps, etc. Order online (RS component &Element14) for workshop consumable.
• Maintaining record of asset for laptop, handphones, monitors Desktop, Dongles, sim cards, printers, cupboards, chairs, tables and pantry equipment etc.
• Maintaining good housekeeping practices in all areas.
• Data Entry in D365 System related to Admin work.
• Perform other ad-hoc tasks assigned by management.

Knowledge, Skills & Experience

• Highly organized and work well in fast-paced environments.
• Workable knowledge of Customs requirements and relevant document control.
• Exceptional communication skills and the ability to effectively multitask are essential.
• Reliability, Systematic, comprehensive, and displaying excellent attention to detail.
• Proficient in MS packages and D365 systems.
• Data organization and storage knowledge.
• Impeccable telephone etiquette.
• A positive “can-do” attitude.
• Excellent communication skills, written and oral, especially in English.
• Ability to work in a team.

Roles & Responsibilities

We are an established maid agency. We supply domestic helpers from Indonesia, Myanmar, philipines and India .

Seeking experience Admin Assistant to join our family orientated company..

Admin Assitant Responsibilities:

To prepare necessary documents required for Arrival and deployment of domestic helpers

To coordinate with overseas suppliers

To update the list of availability of helpers

To assist the sales team with admin work

Able to do simple accounting

Requirements:

With experience working in Maid agency/ Sales admin will be an advantage

Good PC knowledge in Microsoft Words & Excel.

Good communication skills with good customer service

Responsible and meticulous at work

Able to multi-task & meet datelines

Friendly and willing to learn attitude!

We offer attractive package for the right candidate!

• Responsible for administrative duties such as data entry, documentation, filing, typing, copying, binding, scanning etc.
• Handle supplies inventory and validate invoices prior to payments.
• Compile and arrange reports on monthly basis.

Requirements:

• At least 1 year of admin experience preferably in a Construction Project Site Office.
• Proficient in MS Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job brief :

We are looking for a System Administrator to maintain, upgrade and manage our software, hardware and networks.

Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the patience to communicate with a variety of interdisciplinary teams and users.

Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.

Responsibilities:

• Install and configure software and hardware

• Manage network servers and technology tools

• Set up accounts and workstations

• Monitor performance and maintain systems according to requirements

• Troubleshoot issues and outages

• Ensure security through access controls, backups and firewalls

• Upgrade systems with new releases and models

• Develop expertise to train staff on new technologies

• Build an internal wiki with technical documentation, manuals and IT policies

Requirements and skills:

• Proven experience as a System Administrator, Network Administrator or similar role

• Experience with databases, networks (LAN, WAN) and patch management

• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

• Ability to create scripts in Python, Perl or other language

• Familiarity with various operating systems and platforms

• Resourcefulness and problem-solving aptitude

• Excellent communication skills

• To assist in customer service at the counter

• To answer telephone calls and direct them to the respective parties, if necessary

• To assist in administering simple first aid for students Generic Email

• To assist in the clearing of the generic email Data Entry using Microsoft Word or Excel

• To assist in data entry using Microsoft Word or Excel Any other clerical duties

• To assist in any other clerical duties assigned

Requirements:

• At least GCE ‘N’ or ‘O’ Level

• Able to commence work on 02 Jan 2025

• Good communication and interpersonal skills

• Good team player with a high level of initiative

• Proficient in Microsoft Office (Please indicate proficiency in CV)

• Candidates must have at least 1 year of relevant experience in reception duty in schools between 2021 to 2024

• Mondays to Fridays: 6:30 am to 3:45 pm, inclusive of 45 mins lunch break

• Service not required on Saturdays, Sundays, and gazetted public holidays

Key Responsibilities:

• Manage full spectrum of HR & Office Administrative functions including recruitment, onboarding & offboarding, employee relations, performance management, as well as office administration.
• Ensure compliance with Singapore's employment regulations and HR best practices.
• Review and improve existing HR policies and procedures to enhance workplace efficiency.
• Handle employee engagement, well-being programs, and retention initiatives.
• Address and resolve HR issues, grievances, and disciplinary actions.
• Oversee employee training and development programs.
• Oversee office administration, ensuring seamless day-to-day operations.
• Manage office facilities, supplies procurement, and administrative budgets.
• Ad hoc duties as assigned.

Requirements:

• Bachelor’s Degree in Human Resources, Business Administration, or equivalent.
• At least 3 - 5 years of HR & Admin experience.
• Good understanding of local employment laws and regulations.
• Ability to start work within short notice will be an added advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Duration: Till Jan 2025

Location: Pioneer

Working Hours: 5.25 days office hours (Alternate Saturdays)

Salary: $2200/ month

Job Scope:

• Perform general administrative duties

• Assist in some packing and checking work when required

• Perform simple ad hoc duties as assigned by supervisor

Job Requirements:

- Min. A level/ Diploma in any field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

Responsibilities:

• Sales administrative support to Sales Executive

• Coordinate internal & ensure on time delivery to customers

• Preparation documentations for all shipments include export activities

• Liaise with forwarders for collection and ensure documents are in proper

• Perform any others ad-hoc duties as assigned by superior

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

As a Admin, your primary responsibility is to ensure the smooth scheduling of customer installations and handle inquiries from existing and potential customers. You will play a crucial role in delivering exceptional customer service and maintaining positive relationships with clients. This position involves a combination of administrative tasks and direct communication with customers to address their needs and concerns effectively.

Key Responsibilities:

1. Schedule customer installations according to availability and prioritize appointments based on urgency and customer requirements.
2. Coordinate with installation teams to ensure timely arrival and completion of installations, resolving any scheduling conflicts that may arise.
3. Respond promptly to customer inquiries via phone, email, or in-person, providing accurate information and assistance regarding products, services, and installation procedures.
4. Address customer complaints and concerns professionally, striving to achieve satisfactory resolutions and maintain high levels of customer satisfaction.
5. Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions, utilizing the company's CRM system.
6. Collaborate with other departments, such as sales and technical support, to streamline processes and improve overall customer experience.
7. Stay updated on product knowledge and company policies to provide accurate information to customers and ensure compliance with company standards.
8. Proactively identify opportunities to enhance customer service processes and contribute to the continuous improvement of service delivery.

Job Requirements:

1. Prior experience in a customer service or administrative role, preferably in a related industry such as telecommunications, utilities, or technology.
2. Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
3. Strong organizational and time management skills, with the ability to multitask and prioritize tasks effectively in a fast-paced environment.
4. Problem-solving abilities and a customer-focused mindset, with a proactive approach to addressing customer needs and resolving issues.
5. Proficiency in using computer software, including Microsoft Office suite and CRM systems, to maintain accurate records and communicate with customers.
6. Flexibility to work a 5.5-day week, with regular working hours from 9:00 am to 6:00 pm, and occasional overtime or weekend shifts as needed.
7. A positive attitude and a willingness to learn and adapt to new processes and technologies.
8. High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.

Salary: $2200 - $2500 per month

Working Hours: 9:00 am - 6:00 pm, Monday to Friday, with half-day on Saturday (5.5 days per week)

Candidates who possess the necessary skills and qualifications are encouraged to apply and contribute to our team's success in delivering exceptional customer service.

Job scope:

General admin duties to support the department

Coordinating in facilities booking

Other Ad-hoc duties as assign by the supervisor

Requirement:

Min. A Level

Keen in administrative & Healthcare Setting

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

• Position: Admin Assistant/Executive
• Location: Raffles Quay (Walking Distance from MRT)
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $3,500 + AWS + Performance Bonus + 16 Days AL + Flexi Benefits
• Duration: Permanent
• Industry: Insurance Broking

Main Responsibilities:

• General administrative and operational duties
• Entering and updating client records
• Handling paperwork and formalities for claim matter
• Organizing and maintaining files
• Assist in invoice preparation and issuance
• Data entry for invoices
• Any other ad-hoc duties assigned

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• Minimum 'N' level
• Proficient in Microsoft Excel and Word
• Full training and guidance is provided

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills