Salary : S$ 3,000 – S$ 4,500

Industry : Manufacturing (MNC)

Working Days : Mon – Fri

Working Hours : 8am – 5:30pm

Location : East

Target products: Measuring product, Inspection product or electro-mechanical components

Responsibilities:

• Perform coordination between Client and Oversea Plant.
• Weekly update customer forecasting, implementation production plan and adjustment of delivery plan
• Work closely with clients to provided productions / logistic solution.
• Clients visit weekly and discussion for further plan.
• Negotiation with suppliers for materials prices.
• Coordinate the delivery matter

Requirements:

• Diploma in Business Management or any relevant field
• At least 2 year Sales (B2B) experience in Semiconductor, Industrial or any other related industry
• Good communication and interpersonal skills.
• Overseas travel opportunity

Interested applicants, please forward a detailed resume as MS Word format email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Job Descriptions:

• Handle day-to-day recruitment operations such as posting of job advertisements, screening and shortlisting of candidates, interview scheduling to the on-boarding of new hires
• Handle on-boarding and off-boarding administrative matters
• Support the administration of scholarship and internship
• Creation and maintenance of employee records in HR system and P-Filing
• Processing of Employee claims
• Employee event management ranging from sourcing of vendors, designing of EDMs and on-site support.
• Ensure the smooth running of operations in accordance to prescribed policies, standard operating procedures and customers’ expectations
• Responsible for meeting KPIs
• Address to employees’ issues promptly
• Adhere to high ethical standards and comply with all regulations / applicable laws

Requirements:

• At least 1 years’ experience in Recruitment and Talent Operations
• Diploma and above
• Prior experience with Workday / SAP is an added advantage

Interested candidates kindly APPLY or send in your resume to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Daniel Lee / EA Reg No: R1989151

• To perform and plan marketing activities include corporate branding, corporate communications, press relations, publicity campaigns, program marketing, market intelligence, advertising, product bundling promotions, sponsorships and event/seminar management

• To conduct market research & analysis to specify market requirements for current and future products

• To develop and maintain company website & establish professional corporate image

• To plan and execute company online marketing strategy

Responsibilities:

• Generate and grow business with existing clients and develop new business source by identifying market opportunities.

• Establish and maintain excellent relationship with existing and new customers. Working together with sales manager and team and work effectively as a team to meet performance targets.

• Regular reporting and updates on sales progress.

• Responsible for identifying market opportunities, learning about new products, supporting ongoing projects.

• Negotiating with the customers for the professional services rendered.

• Working together in a closely knitted sales team reporting to the sales manager.

Requirements:

• Minimum 1 year of experience in sales and account management. Knowledge of Presales and Post sales will be an added advantage.

• Customer focused and results driven.

• Individual contributor

• Prior working experience in a fast-paced, dynamic technology environment or

• Experience in handling corporate customers will be an added advantage.

• Good team player with strong communication, listening and organizational skills.

JOB PURPOSE: (Role Summary)

The Accounts Executive will be responsible for supporting the Senior Accounts Executive in all aspects of day-to-day accounting functions and operational activities. This position reports to the Senior Accounts Executive and to the Company Accounts and Finance Head.

KEY AREAS OF RESPONSIBILITY:

The responsibilities shall mainly include:

Accounts

1.Accounts payable review including:

a. Vendor Payments (starting from issue of PO, obtaining approval, vendor bill review, rebilling, payment monitoring, vendor account reconciliation and closure in Accounting system)

b. Expenses review (recording in Accounting systems, verification with policies, documentation and approvals review, etc.).

c. Salary (including yearly bonus) and reimbursement processing, verification and approval from management.

2. Petty Cash management

3. Supporting in closure of pending Sales orders, invoicing, documentation required thereof.

4. Bank statement and bank reconciliation review.

5. Ledger Scrutiny and reconciliation on monthly basis.

Statutory compliances

Annual Compliance management with statutory requirements (including applicable laws, Insurance, safety regulations, requirements of Ministry of Manpower, etc.)

GST compliance:

Supporting in preparation of GST working and submission of quarterly GST return.

Documentation review (e.g. Sign and stamp on delivery notes for zero rated sales)

HR

Documentation review of employees.

Leave and attendance record maintenance.

Administration

Processing of employee Visa application, Ministry of Manpower pass requirements, etc.

Inventory Management

Responsible to manage and review Inventory control in Zoho for receipts, issues, stock balance.

Review and monitoring of consistency between physical stock taking and accounting records.

Miscellaneous

Fixed Asset register including annual physical verification.

Maintenance and preparation of documentation including policies and processes.

MIS reporting as and when needed.

General

Liaising with internal stakeholders and external stakeholders such as Banks, Auditors, Recruitment Agencies, Vendors, etc.

JOB SUMMARY

We are seeking a meticulous and adaptable Sales Admin to manage our purchase orders and invoices. In this role, the candidate will verify customer information, issue invoices, and reply order instructions.

As a Renewal Sales Representative, you are responsible for managing and closing assigned account renewal opportunities and business relationships in pursuit of an assigned revenue quota and on time renewal rates.

We will focus on optimizing revenue from our current install base, you will love to prospect customers, and cross-sell and up-sell products, services, and cloud opportunities. You embraced accountability for proactive calling, following up, managing, and closing your assigned accounts.

RESPONSIBILITIES:

1. Manage all maintenance and renewal processes spanning; maintenance/subscription renewals and related reporting, and customer database management.

2. Provide quotation and related documents to customers to renew their hardware/software maintenance/subscription without delay.

3. Review purchase orders from customers to get renewal processed.

4. Prepare contract entry/update and invoice renewals in the system.

5. Prepare renewal summary report to Sales Manager.

6. Prepare quarterly revenue forecast report to Sales Manager.

7. Keep accurate records of all renewals in the system.

8. Must meet sales objectives such as quota and productivity requirements.

9. Maintain account team relationships and transfers leads as appropriate.

Requirements:

• NITEC/Diploma in IT Sales/Admin/Engineer or Business Administration.

• Experience in Sales administration or a similar role preferred.

SKILLS AND ATTRIBUTES:

• Excellent interpersonal and communication skills, high adaptability and positive attitude.

• A team player with determination to drive to excel.

• Excellent customer service skills

• Self-motivated with a strong drive to succeed.

• Fulfil as a solutions provider for managed and unified communications solutions for corporate and SMB offices

• To grow and build a successful long-term relationship with the client by meeting and determining their business requirements.

• Good understanding of the Alcatel-Lucent/ Sangoma suite of UC products.

• Manage and grow individual sales pipeline.

• Develop new accounts while maintaining relationships with existing customers.

• Review and monitor own sales performance for gap closure to meet and/or exceed targets.

• Attend to customer requirements and deliver the appropriate solutions.

• Provide consultation and after-sales solutions to customers.

Job Description

Provide administrative support to sales department

Handle purchasing and liaise with customers

Process delivery orders / invoices and other ad-hoc duties

Requirements:

ITE to diploma holders

Fresh is ok to apply can on the job training will be provided

Salary : S$ 3,000 – S$ 4,500

Industry : Manufacturing (MNC)

Working Days : Mon – Fri

Working Hours : 8am – 5:30pm

Location : East

Target products: Measuring product, Inspection product or electro-mechanical components

Responsibilities:

• Perform coordination between Client and Oversea Plant.
• Weekly update customer forecasting, implementation production plan and adjustment of delivery plan
• Work closely with clients to provided productions / logistic solution.
• Clients visit weekly and discussion for further plan.
• Negotiation with suppliers for materials prices.
• Coordinate the delivery matter

Requirements:

• Diploma in Business Management or any relevant field
• At least 2 year Sales (B2B) experience in Semiconductor, Industrial or any other related industry
• Good communication and interpersonal skills.
• Overseas travel opportunity

Interested applicants, please forward a detailed resume as MS Word format email to [email protected]

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

• Mon - Fri 9am -6pm
• Basic Up to $3,000 + AWS + VB
• Japanese MNC

Our client is a subsidiary of a Japanese MNC providing Precision Machinery and Fluid Machinery & Pumps.

Job Description:

• Administrate, communicate, and coordinate sales-related activities with customers.
• Provide customer service and coordinate with internal departments and external customers.
• Work independently with minimal supervision and as part of a team.

Job Requirements:

• Higher Nitec in any Administrative Discipline
• At least 3 years of experience in general office work
• Good communication and interpersonal skills at all levels
• Proficiency in English
• Knowledge of SAP B1 system (preferred)

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294
EA Personnel: Chong Kar Howe
EA Personnel Reg. No.: R23117793

Job Description

Create sales leads in order to pursue new clients through referrals, business directories and even cold calling

Follow up on sales leads that might be generated by other employees or departments within the company

Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available

Ensure customer satisfaction, retention and maintenance of sales accounts

Requirements:

Minimum O level holders

Min 1 year experience in chemical related industry

Must have class 3 driving license and posses own car

Responsibilities:

1) Achieve operational goals and key performance indicators that are aligned to the organization's overall strategic objectives

2) Serve as the public relations front for the centre by planning, executing and maintaining an effective communication programme via the carious channels, eg; dialogues, briefings, internet, intranet static information, newsletters and handbooks to shape behavior of customers, service partners and employees.

3) Prepare and analyse statistical reports on a periodic basis

4) Analyse customers' feedback and recommend areas of improvement and solutions

5) Monitor service partners' performance and investigate late payments that are due to system problems to ensure timeliness and accuracy of payments

6) Coach, train, and develop employees to their fullest potential

7) Investigate any non-conformances to Service Level Agreement to faciliate corrective and preventive action

8) Review, streamline and implement solutions to enhance the operational efficiency and effectiveness

Requirement

· Diploma / Degree in any discipline

· Admin exp are welcome to apply

· Entry level with No Exp are welcome to apply

Interested candidates please send a copy of your resume to [email protected]

Consultant In-Charge: Daniel Lee / R1989151

Job Description

• Responsible for the entire sales cycle
• Actively explore new business accounts and develop client base
• Conduct cold calls and face-to-face meetings with clients
• Enjoy interacting and communicating with people, maintain good rapport with our IT Business Partners
• Follow-up on leads and sales inquires
• Closing sales and driven to achieve monthly sales target

Requirement

• Lead Generation or Inside Sales Experience
• Experience in B2B selling
• Self-motivated, organized, and team oriented
• Work smartly, ethically, and professionally to achieve objectives
• Takes direction well
• A desire to compete with the best
• 2+ years of sales experience in IT will be a plus
• Ability to work in a fast-paced and highly growing business
• Customer focused approach and ability to learn and adapt to needs and changes quickly

Responsibilities:

• Perform record creation and system updating in bank’s operating systems relating to secured Loans.
• Process documentation check, loan disbursement, loan servicing activities, loan redemption, fee payments & collection relating to secured Loans.
• Prepare instructions, payment, and notification letters to customers/ law firms.
• Perform imaging, indexing, and filing of collateral documents.
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly, and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer’s enquiries.
• Escalate any discrepancy / deviation to the Team Manager.
• Assist Team Manager by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk.

Requirement:

• Bachelor or Diploma holder in Banking, Finance or in any related majors
• At least 1-2 years of experience in Loans or in Credit Operations role.
• Good understanding of operational risks.
• Proficient in Microsoft office especially Microsoft Word and Excel.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

(WEST REGION) - tuas south

Job description:

• pass application & renewal
• Handle and coordinate training application
• manage courses registration
• prepare ISO cert
• leave & medical data record
• payroll
• administrative like pick up incoming calls

Requirements:

• Proficient in communication and able to handle English documents.
• Humble attitude
• Diploma in Human Resource or Business admin
• Stable working environment

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Job Descriptions:

• Work closely with R&D/Planning team to procure the required materials including PO processing, follow-up with delivery and update the related team accordingly.
• Timely provide demand forecast to suppliers to secure the required materials.
• Resolve the problems related to materials supply including cargo damages, shipment delay or early landed, payment issue verification with Accounting Dept. within his/her capacity level.
• Negotiate the purchase terms, price , shipment pull in & push out
• Obtain suppliers inventory data and ensure always have sufficient stock locally or overseas to support our dynamic production plan for specific materials.
• Goods receipt verification against PO balance in the system in month end closing.
• Any other duties as assigned by superior.

Job Requirements:

• Diploma or Degree holder
• Min 2 years relevant experience in manufacturing environment.
• Proficient in SAP, MS Excel/Word.
• Strong interpersonal and communication skills, verbal and written skill.
• Able to work well under pressure with a positive mindset.
• Good knowledge in import & export terms, rules & regulations
• Strong attention to details, possessing a team working aptitude and interested in preventing errors and solving problems.
• Demonstrated excellence in organization and time management skills.
• Ability to manage multiple tasks efficiently.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

• 1-year contract (with potential for permanent conversion)
• Degree with 4 years experience as a finance professional
• CA/CPA added advantage!
• Strong English communicationLocation: Marina Boulevard

Overview

Join our client's Financial Management team in Singapore as an Accounts Executive, supporting the operational and strategic financial activities crucial for the firm's objectives. Reporting to the Operations Manager, you'll oversee daily accounting functions of the Singapore office.

This is initially a 12-month contract role, with potential for conversion to permanent status based on business requirements.

Main Responsibilities:

Treasury / Accounts Payable / Accounts Receivable:

• Manage payment requests and online banking applications.
• Review Chrome River AP and engage with stakeholders as needed.
• Prepare treasury reports, AP lists, and report bank balances to the treasury department.
• Ensure completeness and accuracy in AP upload to 3E, facilitating fund transfers.
• Maintain compliance with firm policies and procedures.

Tax Compliance / Audit:

• Aid in corporate and employer tax filing, collaborating with the Global Tax team and external advisors.
• Ensure statutory compliance where applicable.
• Assist Operations Manager in reviewing general ledger for local reporting.
• Support local audit preparation.

Others:

• Assist in implementing internal finance policies.
• Collaborate with internal stakeholders and business support functions.
• Address internal financial inquiries and requests promptly.
• Prepare regular and ad-hoc analyses and reports.
• Undertake ad-hoc tasks and projects as needed.

Essential Skills and Experience:

• Degree in Accounting, with a minimum of 4 years' finance experience.
• CA/CPA qualification preferred.
• Strong verbal and written English communication skills to effectively engage with legal and finance teams.
• Independent, analytical, and numerically adept.
• Positive work attitude with a strong sense of responsibility and ethics.
• Attention to detail, organizational skills, and time management abilities.
• Flexibility to manage multiple priorities and stakeholders in a dynamic environment.
• Resilience to adapt to change and meet tight deadlines.
• Proficiency in Microsoft Office suite, particularly Word, Excel, and PowerPoint.
• Preference for candidates with prior experience in legal or professional services firms and knowledge of Singaporean tax and compliance laws.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Responsibilities

• Help the team on day to activities planning, reporting, activation and billing.
• Ensure that campaigns are tracked and measured based on agreed KPIs and media efficiencies.
• Demonstrate understanding of the media landscape and business challenges and begin to contribute ideas on how to improve.
• Ensure regular reporting is delivered on time and accurately
• Implementation of media plans on digital channels
• Be the person whom the client goes to for day-to-day activities. Able to propose ideas and activities to answer identified challenges.
• Assist in leading a medium scale projects (identify need, formulate idea into plan, set the scope and present to the Manager)
• Work with internal stakeholder i.e. Activation managers, senior members to deliver better results
• Help the team on day to activities like Planning, reporting, activation and billing
• Develop strong working relationship with key agency and media partners. This will include acting as the first point of contact for operational issues

Requirements

• Person with right attitude and aptitude for learning because A true ‘teamwork makes the dream work’.
• Strong excel, communication and presentation skills
• Good interpersonal, negotiation and communication skills, for liaising with colleagues, clients and media owners
• Literacy, for writing reports and presentations
• 6 months to 1 year of experience
• Thorough and good at number-crunching
• Good to have experience in media activation on Social, Search and Programmatic

Location: Alexandra Road

Financial accounting

• Prepare monthly closing journal
• Prepare / Review monthly accounts reconciliations and schedules
• Review monthly inventories ageing report for adequate NRV
• Control chart of a/c, review consistency, control a/c creation and archive
• Assist FM in annual insurance policy renewal review
• Audit review support (External and GCAD review)
• Ensure compliance to accounting standards
• Preparing and submit Benefit in Kind (BIK) - Car and Car-related Benefits
• Annual Statutory Accounts, XBRL

Accounts Payable / Accounts Receivables

• Review of sales ledger and purchase ledger reconciliation
• Review monthly inter-co billing and ensure consistent accounting treatment
• Review debtors aging reports and vendors statement reconciliation
• Prepare commissions for payroll submission
• Prepare payroll journals
• Monitor daily cashflow requirements
• Prepare/ review Banker’s Guarantees applications, maintain records and monitor expiry/renewal
• Prepare / review payments to vendors
• Provide advice, guidelines and instructions to shared services centre and operations on day-to-day accounting matters

GST and tax

• Review GST submission workings and GST reconciliation test
• Prepare tax & deferred tax computation for accounting provision
• Prepare corporate tax computations for review by HO and tax consultants
• Fixed Assets and Capex
• Prepare capex and maintain capex records for new / replacement of fixed assets
• Maintain asset register
• Prepare costing for demo registration
• Budget and forecasts - Provide assistance to reporting team to formulate budget and forecasts
• Collaborate with Digital Technology team – user acceptance tests for new programs, parameters and interface set-ups, etc

Job Requirement

• Qualifications - Diploma holder in Accounting & Finance with 5-6 years of working experience or Degree holder in Accounting & Finance with 3-4 years of working experience
• Good Excel skills
• Able to work in fast-paced environment

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Location - Tuas South / Boon Lay

2ways company transport provided for Tuas South

Key Responsibilities:

• Data Entry: Inputting financial data into accounting software or spreadsheets accurately and efficiently.
• Accounts Receivable/Payable: Assisting with invoicing customers, processing payments, and managing accounts payable functions such as vendor payments and expense reimbursements.
• Bank Reconciliation: Helping reconcile bank statements with company records to ensure accuracy in financial reporting.
• Record Maintenance: Organizing and maintaining financial records, including invoices, receipts, and other documents.
• Communications: Corresponding with clients, vendors, and internal departments regarding financial matters.
• Assisting Auditors: Providing support during audits by gathering requested documents and assisting auditors with inquiries.
• General Administrative Tasks: Performing various administrative duties such as filing, answering phones, and assisting with other office tasks as needed.

Requirements:

• Candidate must possess at least a professional certificate in Accounts.
• Education background not important
• Available immediate or within short notice
• Able to work independently with minimal supervision
• Able to multitask and work under pressure
• Responsible and has a positive attitude towards multi-tasking

Other Information:

• 5day work week
• Training provided
• Company transport provided

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Responsibilities:

• Responsible for providing support for the control of documentation through system administration, maintenance and procedure creation.
• To coordinate various office tasks and functions for the Engineering and Toolroom Dept.

Requirements:

• ITE certificate in any disciplines / N or O level are welcome.
• Well verse on MS Office (Words & Power point)

Interested candidates, please forward a detailed resume as MS Word format and email to [email protected]

Tempserv Pte Ltd

License No: 06C3745

Consultant: Daniel Lee / EA Personnel No: R1989151

Responsibilities:

• Process company application
• Checks for disbursement
• Exception handling and refunds
• Attend to escalated enquiries on claims
• Collation of data / information / statistics for regular reporting
• Provide administrative support
• Undertake additional tasks as assigned

Requirement

• At least a degree in any discipline or a diploma holder with at least 5 years of relevant work experience
• Experience in public sector grants and claims processing would be an advantage
• Admin experience are welcome to apply

Interested candidates please send a copy of your resume to [email protected]

Consultant In-Charge: Daniel Lee / R1989151

Descriptions:

• Receive raw material and indirect material from suppliers.
• Process all documentation for receiving of direct and indirect materials.
• Prepare and ensure readiness of all documentation for shipment of cargoes.
• Liaising with Planning Logistics Team on shipment arrangement.
• Coordinating with Warehouse team on shipment readiness.
• Preparing necessary shipment documents e.g. Property Release Note.
• Performing check on physical & documentation of shipment to ensure all in order.
• Checking incoming material PO in SAP and receiving incoming material into WMS.
• Any other duties as assigned by Superior.

Requirements:

• Min O level and above in Logistics/ Supply Chain Management
• Min 1 - 2 years relevant experience
• Those with no experience but with the relevant qualification are welcome to apply.

Tempserv Pte Ltd

EA License No: 06C3745

Consultant: Ivy Ng / EA Personnel No: R1102590

The Crisis Support Executive (CSE) in the Crisis Support Team supports the work of the Core Services by conducting initial assessment of clients’ risks and needs. This includes classifying of incoming calls, emails and text messages according to the risk levels. He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling.

CSE also makes preliminary outgoing calls, emails or text messages, if necessary, to facilitate the initial assessment in terms of client risk level. He or she provides frontline support to volunteers who are manning the organization’s 24-7 hotline service.

Duties and Responsibilities:

• Conduct initial assessment and classify incoming calls, emails and text messages according to the risk levels. Scope of work includes:

1. Classify calls, emails, text messages on the system
2. Make outgoing calls, emails or text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s 24-7 Services. Scope of work includes:

1. Assist with phone or chat duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing call or messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by listening in during calls or monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled calls or chats with imminent risks and experienced distress as a result
7. Update volunteers on callers’ or clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)