Patient Service Associate (Temp) – SOC – 6 mth Contract
• Dept: Respiratory medicine cardio dermatology endocrine, renal ophthalmology podiatric
• Must to have PSA or any relavent frontline healthcare exp. will not consider candidates without exp
• Staggered working hours, rostered (office hours 5.5days):
o 730am – 430pm
o 10am – 7.30pm
• $1700 - $3000 – depending on exp and education
• Start ASAP but got medical check up
JOB PURPOSE
Senior Patient Service Associate (PSA) will be part of the Specialist Outpatient Clinics Operations Team. He/ She will work closely with PSA Assistant Supervisor/ Supervisor, clinicians, Nursing and Allied Health teams, to ensure smooth daily clinic operations and provide excellent patient care and experience.
MAJOR DUTIES & RESPONSIBILITIES
Specific
He/ she will:
1. Perform patient service duties which may include, not limited to:
o Roving patient service duties
 Be proactive in rendering assistance and training to patients in the use of self-service stations for registration or payment, patient applications, way-finding, bill/payment/Medisave claim enquires, as required
o Room assisting duties
 Provide efficient assistance to clinicians during consultations in terms of chaperone, administrative duties, preparing instrument sets for procedures, etc
 Relay doctor’s instructions to patient, schedule appointments, activate relevant provider ranking within the system and ensure all services are billed on a timely basis
 Manage queue for clinic
o Clinical support duties
 Perform phlebotomy, visual acuity, parameters taking etc as required
o Counter duties
 Provide financial counselling and listing for surgeries and admissions, medication supply verification, fall risk education, etc
o Administrative duties
 Manage phone calls, email enquiries, ensure clinic readiness etc
2. Be part of the team to support initiatives to work towards clinic’s KPI and provide on-the-job training for junior staff.
Interested candidates, please forward your resume to [email protected]
Recruit Express Pte Ltd (99C4599)
Consultant: Huang Jingsheng Kevyn (R1333338)