Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

Job Responsibilities

The role holder, reporting to the Financial Controller, will play a crucial part in driving and overseeing the transformation of our Finance function. The ideal candidate will have a strong background in finance, coupled with proven expertise in leading and implementing transformation initiatives.

Responsibilities

• Strategic Planning: Develop and execute a comprehensive finance transformation strategy aligned with organizational goals, ensuring optimal efficiency and effectiveness.

• Process Optimization: Identify and implement process improvements to streamline financial operations, enhance accuracy and reduce cycle times.

• Process enhancement: Leverage on financial technologies (RPA etc) to improve finance processes and reporting capabilities.

• Change management: Effectively manage the organizational change associated with finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Cross-functional collaboration: Collaborate with various departments to align finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Data Analysis: Utilise data-driven insights to inform decision-making and identify opportunities for improvement within the finance function.

• Performance Management: Establish key performance indicators (KPIs) and metrices to measure the success and impact of finance transformation initiatives.

• Project Management: Part of the Working Committee across all Entities/ Brands for the new Dealers Management System (DMS).

• Handle any ad-hoc projects or tasks as assigned by Management.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Degree or professional qualification in Accountancy or CPA with at least 8 years of relevant experience.

• Minimum 3 years leadership experience

Knowledge and Skills

• Proven experience in finance roles with a focus on transformation initiatives.

• Strong project management skills with a track record of successfully leading finance transformation projects from initiation to completion.

• In-depth knowledge of financial processes, systems and technologies.

• Analytical mindset with the ability to interpret complex financial data.

• Effective communication skills – both written and verbal

• Independent yet a collaborator, meticulous and hands-on with demonstrated

• This position may required to communicate with counter part in China

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Roles and Responsibilities:

• Oversee ships’ day-to-day navigation safety and ensure operations in ports, security, pollution prevention and deck maintenance are in compliance with Company’s SQMS.
• Monitor and ensure ships comply with Class, Flag State and Port State regulations, and also comply with ISM, ISPS, MLC and ISO to minimize non-conformity.
• Ensure SQMS continuous compliance with latest update in regulatory requirements.
• Provide ship with the necessary nautical publications and charts.
• Ensure that the ships’ communications, navigation, hold-cleaning equipment, latest BMP equipment and other related equipment are in good condition and establish record keeping related to these equipment, structures and procedures. Conduct random inventory checks during ship visits and submit report and follow up with Master to ensure rectification of same.
• Oversee crew management matters: briefing to Senior Officers, checking wages and invoices, oversee crew changes and ensure compliance with STCW and MLC.
• Provide assistance to Ship Manager/DPA in developing schedule training for safety drills.
• Conduct periodical vessels safety inspections for safe operations, ISM, ISPS, MLC compliance and ensure continuous improvement. Gather and analyze data from ship inspections / audits to monitor trends and develop improvement areas.
• Responsible for tracking near miss, non-conformities, incidents, navigation audits, internal and external inspections, and identifying areas for improvement.
• Provide support for the rectification of PSC deficiencies, NCs and observation relating to ISM, navigational issues, crew training, drills, etc.
• Carry out evidence collection, data collation and support investigation during accidents / incidents.
• Provide support as per instruction, during emergencies.
• Provide full support to Deputy General Manager – Marine Operations as required.

Requirements:

• Diploma or Degree in Maritime studies or Deck Officer with Chief Officer experience;
• Similar experience of the same position, 2 – 3 years in other dry bulk company;
• Rich experience in navigation;
• Good team player, communication, analytical and problem-solving skills.

Summary:

• Provide support and manage project

• Follow up with clients in timely manner

• Assist sales team with site survey & system design

• Provide onsite support to diagnose and rectify technical issue

• Outline budget based on requirements and tracking costs to deliver project on budget.

• Prepare detailed project plan to schedule key project milestones, workstreams & activities.

• Manage delivery of the project according to project plan.

• Track project and providing regular reports on project status to project team and key stakeholders.

• Manage and adjust for any changes in project scope, schedule and/or budget.

• Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Additional Information:

• Relevant educational qualifications in Diploma or Degree in Computer Science / Information Technology

• At least 1 year experience in handling software projects

• Good understanding of programming , new technology trends / applications etc and with .basic cybersecurity & network knowledge.

• Proficient in Windows, Word, Power Point, Excel, and Access

• Able work independently and with other both indoor and outdoor locations

• Effective interpersonal skills for working in a team environment

• Able to work with deadlines and pressure

• Good working attitude and self-motivated

Mon to Fri 9am to 6pm

Duties and responsibilities

• Check, tally AR daily Collection on bank statement, cash book.

• Prepare Monthly AR Aging Report and generate Customer Statement of Accounts.

• Monitor customer activities through our Fleetnetic system.

• Follow up closely for customer aging with sales team.

• Check coding and post invoices from Fleetnetic system into Autoline.

• Prepare monthly bulk collection and monitor collection status.

• Monitor AR balance for both Autoline and Fleetnetic system.

• Perform Monthly billing to all inter-company (Recoverable, Rental and other ad-hoc billing).

• Update Interco AR transactions.

• Updating Outstanding balance for insurance and monitor Interco collection.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• GCE O levels or Diploma qualification.

• Min. 1-2 years of experience in Accounts Receivable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in a fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• This position may required to communicate with counter part in China

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

ROLE OVERVIEW

The Role: Membership Admin Assistant

You will report to the Membership Retention manager and will oversee admin support of the membership department: acquisition, engagement and retention.

KEY OBJECTIVES & DELIVERABLES

What you will do:

This is a membership admin assistant position, based out of Mandala Club Singapore. You will be a part of the dynamic team, where you’ll have a chance to support the department with all things membership related: member profile building, billing and payments, data clean up and maintenance, tracking processes implementation and enquiries delegation. You will be reporting to the Retention Manager and working closely with the rest of the membership team.

Retention & Engagement

● Ensure all member enquiries are distributed to the appropriate departments

● Respond to general queries and update relevant tracking information to share with the team

● Work closely with the Retention Manager on billing, invoices, credit card expiry, refunds, voucher issuance etc.

● Use various CRM and reservations systems to help with reporting (weekly/monthly)

● Maintain and oversee the tracking system for cancellations, pauses, resignation of member accounts

● Liaise with the finance team regarding the status of refunds, payments, etc.

● Liaise with members on outstanding bills or any billing inquiries via phone, email, WA when required

● Assist with weekly/monthly membership retention and acquisition reports

● Assist the membership team with any administrative tasks as required

Acquisition:

● Manage CRM data relevant to acquisition: update prospective member profiles, status, payment details, lifecycle stage as assigned by the membership manager

● Clean up large sets of data and delegate derived trends to the appropriate team members

● Ensure the requested outbound communication is streamlined and recorded in CRM

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders

• Be responsible on minutes taking and timely submission.

• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)

• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.

• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.

• Preparation of the WIP summary for monthly meeting.

• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,

• Ensure all repair orders and invoices are kept in order.

• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma

• 3 years’ experience in relevant industry

• Self-motivated and able to work independently.

• Quality orientation

Mon - Fri 8:30 a.m. - 5.30 p.m.

Sat 8:30 a.m. - 12:30 p.m

( Alternate Saturday )

Job Scope:

• Monitor and oversee daily accounting transactions and activities

• Close accounts book on time and accurate

• Prepare monthly financial management reports with analysis and analyse variance

• Prepare cashflow forecast, manage actual cashflow and analyse variances

• Prepare accounting and audit schedules

• Any ad-hoc assignments

Requirements:

• With a relevant accounting qualification

• Minimum 1 year of experience in similar capacity

• Possess strong analytical, communication and interpersonal skills

• Proactive, good team player and able to work independently

• Must be well versed in Microsoft applications such as Excel, Word and Power point

• Able to meet a tight deadline

Mon to Fri: 8:30am to 5:30pm

Duties and responsibilities

• Check, tally AR daily Collection on bank statement, cash book.

• Prepare Monthly AR Aging Report and generate Customer Statement of Accounts.

• Monitor customer activities through our Fleetnetic system.

• Follow up closely for customer aging with sales team.

• Check coding and post invoices from Fleetnetic system into Autoline.

• Prepare monthly bulk collection and monitor collection status.

• Monitor AR balance for both Autoline and Fleetnetic system.

• Perform Monthly billing to all inter-company (Recoverable, Rental and other ad-hoc billing).

• Update Interco AR transactions.

• Updating Outstanding balance for insurance and monitor Interco collection.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• GCE O levels or Diploma qualification.

• Min. 1-2 years of experience in Accounts Receivable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in a fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• This position may required to communicate with counter part in China

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Grand Opening staffs wanted for newly opened Yakiniku and Shabu-Shabu in Singapore!

Company Introduction

We are Wagyu Yakiniku Gyubei from japan! This is our first establisment in singapore and we welcome you to join our team. Our company has 22 Yakiniku restaurants in Japan today. We have different types of F&B restaurants, donut shops, and beauty salons in Japan. Our company was founded in 1970 and engaged in many different types of business, and we started the Yakiniku business in 1999.

We are looking for enthusiastic and passionate individuals to join our big family!

Job Roles Available : Full Time Kitchen Asistant

Role and Responsibilities

1. Assist with food preparation tasks such as washing, peeling, and cutting food
2. Prepare simple dishes under the direction of the cook/master chef
3. Comply with all food safety and SFA hygiene regulations
4. Maintain cleanliness and organization of kitchen areas and equipment, not limiting to washing utensils/equipment/tool/appliances after own usage
5. Assist in inventory management and restocking of kitchen supplies accordingly to FIFO/LIFO
6. Assist in opening and closing stores duties and sanitization tasks
7. Follow recipes and presentation specifications as set by the master chef/management

Qualifications

1. Previous experience in a food service role is a plus
2. Knowledge of health and safety regulations
3. Candidate must possess a valid SFA recognised Basic Food Hygiene Certification - Level 1
4. Ability to work in a team
5. Strong communication and multitasking skills
6. Able to speak japanese will be an added advantage

Benefits

1. Competitive pay package & Staff Meals included
2. Health insurance options
3. Medical Benefits reimbursements
4. Extra 2 days off for full timers
5. Opportunities for advancement within the company

Interested candidates please click on apply to arrange for a job interview, we welcome all candidates to apply and join our family!

Job Scope:

• Monitor and oversee daily accounting transactions and activities

• Close accounts book on time and accurate

• Prepare monthly financial management reports with analysis and analyse variance

• Prepare cashflow forecast, manage actual cashflow and analyse variances

• Prepare accounting and audit schedules

• Any ad-hoc assignments

Requirements:

• With a relevant accounting qualification

• Minimum 1 year of experience in similar capacity

• Possess strong analytical, communication and interpersonal skills

• Proactive, good team player and able to work independently

• Must be well versed in Microsoft applications such as Excel, Word and Power point

• Able to meet a tight deadline

Mon to Fri: 8:30am to 5:30pm

Duties and responsibilities

• Ensure accounts payable invoices, petty cash and E-staff expenses claims (Prosoft) are processed accurately and timely.

• Ensure GST recognition is in compliance with IRAS regulations.

• To check and ensure payments are properly supported and authorized according to Group Policies and Processes.

• Prepare and update principal supplier’ reconciliation on a monthly basis.

• Handle and resolve internal and external vendors’ inquiries and issues.

• Ensure Zero unallocated payments in ERP system.

• Petty Cash management.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• Diploma or Degree qualification.

• Min. 3 – 4 years of experience in Accounts Payable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• The position required to communicate with counterparts in China

Mon to Thurs 8.30am - 6pm

Fri 8.30am - 5.30pm

Location: Suntec area

Basic + VB

EA to CEO

Job Summary:

We are looking for a dynamic and highly organized Executive Assistant to provide comprehensive high-level support to our CEO, serving as a liaison between the CEO and internal/external stakeholders. This role demands superior organizational skills, attention to detail, discretion, and the ability to handle a variety of tasks, ensuring the CEO’s office operates efficiently and effectively.

Key Responsibilities:

1. Executive and Administrative Support:
   • Manage and optimize the CEO’s calendar, including scheduling meetings, appointments, and travel arrangements.
   • Prepare reports, presentations, briefs for meetings, and meeting of minutes.
   • Act as a gatekeeper for the CEO, handling correspondence and inquiries
   • Handle sensitive information with the utmost confidentiality.
2. Project Management:
   • Assist the CEO in managing and tracking key projects and deliverables.
   • Lead and coordinate special projects as assigned by the CEO.
   • Perform research and provide analysis on topics as directed by the CEO.
   • Monitor project timelines and deliverables, ensuring alignment with company goals.
   • Coordinate across departments to ensure alignment with the CEO’s priorities, and to drive project success.
3. Meeting Management and coordination:
   • Schedule, organize and attend meetings, taking minutes and following up on action items.
   • Assist in the preparation of meeting agendas, documentation, and follow-ups.
   • Ensure the CEO is well-prepared for all meetings and engagements with necessary materials and information.
4. Travel and Event Coordination:

• Plan and arrange complex travel itineraries, including flights, accommodations, and ground transportation.
• Organise and manage events, both internal and external, in support of the CEO’s initiatives.

1. Communication Management:
   • Serve as the primary point of contact for internal and external stakeholders on matters related to the CEO.
   • Draft and edit correspondence, emails, and presentations manage communications on behalf of the CEO.
   • Ensure consistent and clear communication. Communicate on behalf of the CEO with shareholders, clients, partners, and employees.
   • Represent the CEO in meetings and events when necessary.
2. Operational Excellence:
   • Identify and implement process improvements to enhance the efficiency of the CEO’s office.
   • Develop and maintain systems to track key metrics and performance indicators.

7. Confidentiality:

• Handle sensitive and confidential information with discretion and professionalism
• Ensure security and confidentiality of information relating to the CEO’s responsibilities.

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field.
• Extensive experience as an Executive Assistant, Chief of Staff, or in a similar role.
• Superior organizational and time-management skills.
• Ability to manage multiple priorities and work under pressure.
• High level of discretion and professionalism.
• Proficiency in Microsoft Office Suite and other relevant software.

Preferred Skills:

• Strong project management capabilities.
• Experience with strategic planning and business operations.
• Ability to work independently and collaboratively.
• Exceptional problem-solving skills and attention to detail.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

The position assists the Executive Steward to manage the team, to be responsible for maintaining the cleanliness and quality of all F&B and Kitchen equipment and all pantry and kitchen area, so that all guests will have a safe and wonderful dining experience, ensures that kitchen hygiene and safety standards are meet, through active supervision of the Steward Supervisor, Steward Attendant and Night Kitchen Cleaner. The Assistant Executive Steward must have the perseverance to lead the team to achieve high standards within the work area and to work closely with the Executive Steward so as to lead the team towards the same direction.

Primary Responsibilities  

Manages the Daily Stewarding Operation: Cleanliness and Quality of F&B and Kitchen Operation Equipment

• Conducts briefing and makes deployment to Stewarding colleague daily.
• Makes daily round to check for cleanliness and quality of all operation equipment and kitchen equipment.    
• Takes ownership of all operation equipment, kitchen equipment and hotel property.
• Operation checks, to ensure work flow and system are in order and hygiene standards meet expectation.
• Always communicates with F&B and Culinary team and fellow colleagues to find out about the work flow system and makes improvement with the collaboration system if required.
• Manages team with efficiency of work in the washing of dishes and kitchen equipment.
• Works closely with both the F&B and Culinary teams so as to build a strong collaboration between various team.
• Oversees that timeliness of dish cleaning, returning dish for reuse during high business turnover. 
• Oversees that all washed equipment are clean and sanitised.
• Oversees proper handling of all operation equipment so as to avoid or minimise breakage.
• Ensures adequate supply of operating equipment in F&B outlet through coordination with all F&B outlet managers, through order, delivery, and by monitoring lost through breakage or missing.

Manages the Cleanliness and Safety of all Pantry and Kitchen

• Checks all kitchen equipment for cleanliness, manages the Night Cleaning Contactor to follow up on any unclean area and equipment, and conducts kitchen inspection twice a week. 
• Manages the team to check on functional operation of each Dish Wash Machine, co-ordinate and follows up with Engineering and chemical technician for any faulty issues.
• Manages the garbage collection schedule and also ensures that the recycle program is conducted as per established. 
• Oversees that the kitchen floor is clean and dry at all times, looks out for any potential safety hazard issue and tries to eliminate it immediately.
• Oversees the sanitation of all operation equipment are done as per kitchen’s hygiene standards requirement.
• Oversees that the work procedure in the kitchen are carry out as per HACCP’s requirement and the safety aspect is in line with WSH. 
• Oversees that all HACCP check-list and documentation are updated on a daily basis.
• Leads all the kitchen walk through (WSH / Hygiene / Pest-Control) and rectifies all findings immediately.

Management and Leadership of the Stewarding Team

• Makes routine rounds within the kitchen area during meal periods.
• Supports the Stewarding team to be consistent in service, uses a collaborative, enabling leadership style and to have regular team meetings.
• Drives constant service and system improvement and to be entrepreneurial.
• Strong leadership and interpersonal skill.
• Must be able to lead the team confidently at all times and always practice to lead by example. 
• Manages the provision of operation supplies, cleaning equipment, and chemical, monitor and control the amount of usage.  
• Induction and training of Steward Attendant and Supervisor in technical skill and process as outlined in the Keys to Success manuals.
• Must oversees the team member grooming and personal hygiene practice to meet with hotel requirements.  
• Assists the Executive Steward to control all expenditure and cost within the budget (OT / CL / Supply). 
• Manages the team to adhere with the Hotel recycle program.
• Competency in the yearly internal and external hygiene audit. 
• Manages and oversees the operation equipment storeroom / chemical storeroom / cleaning supply storeroom.
• Creates a Friendly and Heartist® working environment within the team.

Involvement in Wider Job Function Relationships

• To be active in learning so as to enhance personal skill and industry knowledge.
• Follows Hotel and Departmental guideline to lead the team and constantly getting feedback from team member and other colleague. 
• Understands emergency procedure, health and safety requirement.
• Maintains collaborative working relationship with colleague and supervisor/manager
• Participates in departmental leadership activity as a member of the team and continually conducts training for the team member.
• Develops own knowledge and skill as a contributing member of the Stewarding team.
• Ensures that safe work practice is followed including emergency procedure.
• Must be certified with Occupational First Aid Course.
• Must be able to accomplish within the timeline with any assignment given by the Executive Steward and Management.
• Oversees the pest-management in the pantry and kitchen area.
• Attends the weekly Catering Meeting, gathers surficial information, co-ordinates and leads the Stewarding team to accomplish the event with high professionalism in supporting the Banquet Service Team and Banquet Culinary Team for the success of all events.

Job Description:

• Understand and address customer needs by researching existing issues and providing strategic solutions, ensuring clarity and resolution.
• Achieve first-contact resolution and follow up effectively with service partners and internal teams to close cases according to our service standards.
• Offer constructive feedback on tools, resources, procedures, and guidelines to improve workflow and enhance the customer experience.
• Provide top-notch services to ensure maximum customer satisfaction by following the correct procedures.
• Foster sustainable relationships and engage customers by going the extra mile.
• Deliver exceptional support to customers through various communication channels, including phone and email.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

AlwaysHired Pte Ltd

Reg No: R1441412

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Job scope:

l Manage the reception area. Attend to clients and perform front-

desk duties eg. registration, appointments, billing, answering phone calls and clients’ inquiries, arranging booking for Radiology and Laboratory tests.

l Operate the Clinic Management System.

l Perform basic health screening assessments as required ie. height, weight, blood pressure, waist, hip measurement, body fat analysis, vision testing and Electrocardiogram (ECG) test.

l Handle blood/urine/stool samples and liaise for Laboratory/specimens collection and delivery.

l Assist in dispensing prescribed medication and supplies.

l Assist the Doctor in chaperoning client, if required.

l Handling cash and credit card payments, electronic fund transfers and the NETS terminal. Ensure accurate and complete documentation for cash floats, electronic fund transfers and credit transactions.

l Submission of CHAS, Medisave, TPA claims etc.

l Manage stock and inventory.

l Maintain the general cleanliness of the clinic.

l Greeting, verifying the identities of patients and ensuring that their paperwork is accurate

l Explaining the blood draw procedure clearly to them

l Calming and putting patients at ease if they're nervous

l Ensuring that the instruments are sanitary to avoid causing infections and other complications

l Conducting blood draws via venipuncture, finger pricks or heel pricks for infants

l Assisting patients who might feel unwell or suffer adverse reactions after the procedure

l Ensuring proper labelling, documentation and storage of blood

samples

l Disposing of waste like used needles and bandages properly

l Cleaning and sterilising the work area

l Working seamlessly with a team of nurses, specialists and doctors to ensure that they get the blood samples on time