Responsibilities and Duties:
Learning Administration:
· Coordinate the training logistics and implementation of training programs
· Manage registrations and communicate with participants to ensure smooth sign-ups and participation
· Manage pre-training administration such as venue sourcing and refreshments
· Assist participants with queries and handling billing and invoicing arrangements
· Coordinate learner registration and attendance tracking
· Collate feedback and prepare evaluation reports
· Coordinate with internal and external stakeholders for publicity of training courses and logistical support
· Consolidate data to monitor take-up and completion rates for training programs
· Manage learner record database
· Provide administrative and logistical support for in-house and external training initiatives
· Undertake special projects as assigned
Stakeholder Management:
· Communicate with external stakeholders to provide relevant updates
· Document stakeholder feedback and queries
· Attend to stakeholder management issues and provide customer service support to address issues
· Support external funding application processes
Marketing:
· Support implementation of Academy’s multi-channel marketing campaigns in line with the objectives and strategy
· Support curation of Academy’s marketing content based on defined marketing objectives and strategy
· Liaise with internal stakeholders and external vendors in the creation of Academy’s marketing campaigns
· Monitor and track outcomes of marketing campaigns
Dept Events:
· Coordinate and provide administrative and logistics support for in-house training sessions
· Provide administrative and logistics support for Annual Wound Conference and other department events
Job Requirements:
· Diploma/Degree with minimum 2 years’ experience in Learning Administration, Project Coordination, Operations Support or Education Support
· Meticulous and detail-oriented with strong organizational skills
· Excellent communication and interpersonal skills
· Ability to work effectively in a team environment and yet able to work independently when required
· Prior experience in an administrative role and/or in the healthcare sector will be an advantage
· Proficient in MS Office applications and familiarity with database management
· Prior experience with Training Partners Gateway (TPG) will be an advantage
· Strong belief in lifelong development and passionate about innovation