Overview

Are you looking to become a part of a multi-functional team of commercial, technical, and regional partners? We are seeking a passionate Senior Brand Manager to join our Hair Care business! You will identify business opportunities and work with the multi-functional team across Singapore, Japan and Korea to build cohesive commercial plans! You are expected to lead and collaborate with different subject matter experts to deliver end-to-end marketing plans for the region!

Your Team

You and other Senior Brand Managers (each handling different portfolios across our Focus Markets – Japan and Korea) will report to the Brand Director, covering Hair Care, APAC Focus Markets. You will work extensively with colleagues from Consumer Market Knowledge, Sales, Communications, Finance etc.

What Success Looks Like

• Deliver Scorecard Business Targets, in line with the goals of the Business Unit for region
• Deliver Category growth, market penetration and gaining of New Users via Products Innovation Design
• Successful Design and Deployment of Marketing Toolkits for Hair Care brands.

Responsibilities of the role

• Brand Strategy: Owns the Integrated Brand Plan, Brand Strategy and Initiative Masterplan to create and execute brand strategies for key projects and initiatives to deliver brand growth. Drives investment decisions to maximise profitability.
• Brand Planning & Executions: Identify consumers' needs across Japan & Korea for P&G's Hair Care products, lead consumer research in developing a qualified brand concept, benefit and claims that addresses the consumers’ unmet needs.
• Collaboration: Work with R&D and technical team to design the right package & formula to win locally with key customers and/or channels.
• Collaborate with local Delivery teams to craft promotion/ pricing strategy and customer/ distributor trade terms. Communicate with market partners, stakeholders and suppliers across Korea and Japan to drive business initiatives.

Qualifications

• Bachelors / Master’s Degree ideally in a business related field
• Min. 5-7 years of proven experience in strategic brand management, consulting or consumer journey design experience
• Digital Marketing skills and experience
• Analytical thinking and problem-solving abilities
• Cross-cultural communication skills
• Curiosity, forward-thinking courageous leadership
• Business proficiency in the Japanese or Korean language and strong market knowledge of Japan and Korea is highly preferred as the role requires local consumer understanding to develop brand equity and marketing strategies for these markets

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Summary

This incumbent is accountable for the completion of construction work in a timely and profitable manner consistent with project objectives and within budget.

He is overall responsible to oversee all construction activities with respect to schedule, performance, procedure, and making recommendations to Project Managers for improvements and corrective actions. He is also tasked to oversee the delivery and use of materials, tools, and equipment; and the quality of construction, staff productivity, and safety. He also oversees all sites’ HSSE Management and comply to local government and client HSSE regulations.

Duties & Responsibilities:

• Supervise sub-contractor and coordinate with various agencies.
• Manpower planning, deployment and control.
• Coordinate to resolve construction issues and manage schedule.
• Safety mind-set and able to develop RA and permit to work application.
• Good written and oral communication.
• Good interpersonal skill to deal with people at construction site.
• Prepare construction execution plan/ policies.
• Monitoring work schedule, progress, performance, etc.
• Conduct meetings.
• Initiate, and coordinate meetings with other disciplines.
• Approval of change in specifications or procedures.
• Prepare reports, handing over procedures/ closing out procedures, etc.
• Responsible for all problems solving on site.

Requirements:

• Bachelor’s Degree or equivalent.
• Minimum 8 to 15 years’ of relevant experience in construction field.
• Independently manage construction work in an operational plant (refinery).
• Accountable for the completion of construction work in a timely, profitable manner.
• Experience in oil and gas or chemical projects.
• Good knowledge and experience in construction planning and execution.

Interested parties, please send in your detailed resume.

JOB SUMMARY

Responsible for ensuring and executing the seamless integration of financial systems, processes, and teams following mergers & acquisitions. This role ensures that financial data, reporting structures, and compliance requirements are aligned with the organization’s objectives. The senior manager works closely with Corporate, IT, and other departments to ensure efficient and effective integration, minimizing disruptions and maximizing operational efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

General

• Understand and communicate financial and accounting issues related to Mergers & Acquisitions.

• Research and advise working group on accounting issues related to transactions.

• Manage relationships with external advisors and any due diligence activity

• Ensure all sensitive and confidential information is handled appropriately.

• May perform other duties and responsibilities as assigned.

Integration of systems, processes, accounting and financial analysis

• Work closely with Jabil stakeholders and acquired Teams to execute detailed integration plans for financial systems, processes, and teams integration. Includes delivering and/or coordinating Training for new site finance teams to integrate into Jabil policies and processes.

• Develop process to ensure monthly closing performed post-close, in accordance with US GAAP and SOX,, working closely with site finance team to delivering quality financials that is compliant with Jabil accounting policies

• Forecast & Analysis: Financial analysis for acquired business (Forecasts, budgets, models analysis), and integrate into Jabil’s budgeting forecasting process

Process Standardization and Optimization:

• Identify and standardize financial processes to ensure consistency with Jabil’s processes/policies post-integration.

• Work with site finance teams to streamline reporting, budgeting, and forecasting procedures.

• Recommend process improvements to increase efficiency and reduce redundancies.

Compliance and Risk Management:

• Ensure that all financial integration activities comply with regulatory requirements and internal controls

• US GAAP, SOX and Jabil policies compliance

• Maintain and update financial policies and procedures to reflect new systems and organizational structures.

Post-Integration Support:

• Oversee the stabilization of integrated financial systems and processes, ensuring that all issues are addressed.

• Monitor ongoing integration success and continuously identify areas for improvement.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Must have solid experience in finance and operational processes, M&A integrations

• Able to work across teams in Global organization

• Familiar with accounting regulations, US GAAP and IFRS.

• Good multi-tasker, able to manage and coordinate different tasks, and diverse group of stakeholders

• Hands-on and willing to work closely with stakeholders to solve issues

• Able to work with different cultures and time zones

• Fast/agile worker and learner

• Positive and collaborative work attitude

• Have commercial acumen combined with risk awareness.

• Have excellent communication and problem solving skills.

• Possess Strong SAP knowledge

• TM1/Prism skills and knowledge is preferred

• Good at analysis, finance reporting & internal control.

• Mature and capable to work in organization with many diverse stakeholders

• Be able to analyze a great and complex amount of data.

• Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required

• Travel will be required

EDUCATION & EXPERIENCE REQUIREMENTS

· Bachelor’s degree in Accounting & Finance.

· Minimum eight (8) years experience in a relevant position

· Advanced degree and/or CPA qualification is preferred

· Or an equivalent combination of education, training or experience

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Global Centre for Asian Women’s Health (GloW) aims to build a global research platform for transdisciplinary endeavours to address major health concerns over a woman's lifespan and across generations. Through its main hub in Singapore, the Centre will engage in multi-disciplinary research to promote women’s health, including a series of diet and lifestyle intervention studies.

Purpose of the role

The project coordinator/manager will play a key role in dietary intervention studies by actively managing and coordinating diet and lifestyle intervention studies in GloW. Responsibilities include development, implementation and monitoring of meal plans, educating participants as needed, collecting dietary data, and performing administrative duties to ensure the studies’ success and compliance. The staff will work closely with Principal Investigators of intervention studies, collaborate closely with the research team, food service team, and other relevant stakeholders, as well as undertake other ad-hoc responsibilities assigned by the Centre’s Director as needed.

Main Duties and Responsibilities

The staff will hold a few key responsibilities, including

(1) Intervention study coordinator:

• Recruit and interview study participants for the intervention study
• Implement methods for collecting dietary data, including detailed food intake records and compliance monitoring.
• Conduct regular assessments to evaluate participants' nutritional status and document any deviations from prescribed diets.

(2) Nutritional Intervention study monitoring:

• Monitor food/nutrient composition for meals developed for intervention study
• Collaborate with the research team to integrate nutritional components into the study design and ensure alignment with research objectives.
• Liaise and coordinate with the Food Service team, providing diet requirements, and assisting in menu and recipe development and analysis as required

Main Duties and Responsibilities

(3) Participant Education and Counseling:

• Provide individualized nutrition education to study participants
• Communicate complex nutritional information and address participants’ questions and concerns about their prescribed meal plans.
• Foster participant compliance by offering ongoing support and guidance, emphasizing the importance of dietary adherence to the research trial.

(4) Administration and Leadership:

• Provide administrative leadership for the trial, ensuring compliance with regulatory, ethics and governance requirements
• Maintain accurate records related to trial administration, participant interactions, and regulatory documentation

(5) Others:

• Any other ad-hoc duties as allocated by the Centre Director

Qualifications

1. Possess a Master's degree (in Nutrition, Dietetics, Food Science & Technology or relevant areas)
2. Strong interpersonal and communication skills
3. Excellent organizational and time-management skills
4. Sound understanding of the research environment
5. Adherence to high standards of professional integrity and ethics
6. Be a Registered Dietitian at Singapore Nutrition & Dietetics Association (SNDA) or other well-recognized Dietitians Association -preferable
7. Preferably with at least 6 years of relevant working experience with the application of nutrition or dietetics background

Qualifications

1. Familiarity with local and global cuisines
2. Independence and adaptability in a fast-paced work environment, adept at working under tight deadlines
3. Commitment to the ongoing development of a positive organizational culture
4. Willingness to continuously learn and stay updated on skills and evidence-based medical and nutrition information
5. Proficient in Microsoft applications (e.g. Excel, Outlook, Word, Powerpoint), online meeting tools
6. Familiar with nutrient databases

Application

Remuneration will be commensurate with the candidate’s qualifications and experience.

Excellent leave and medical benefits by the National University of Singapore.

First round of application review will start on November 20th , 2024. Position will be closed on December 24th, 2024. Only shortlisted candidates will be notified.

Applicants should email 1) a curriculum vitae; and 2) name and contact information of three references.

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 126 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services. For more information, please visit www.guardian.com.sg. Follow Guardian Health & Beauty on Facebook, Instagram, Telegram, Youtube and TikTok.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Role Purpose

To develop and implement strategic plans for assigned categories within the framework of a disciplined category management business process so as to achieve company’s financial goals and objectives, improve market share, customer satisfaction and productivity performance measures for the company

Responsibilities

• Drive and achieve category sales, gross profit, income goals and objectives of assigned categories through monitoring trends within the market segments; developing strategies to grow the market share of assigned categories; and to plan strategies to counter competition.
• Develop and implement a good inventory management process so that there is an optimum product mix that focuses on customers’ needs and the process achieves shrinkage reduction objective.
• Develop and implement promotional plans that bring excitement and incremental sales to the stores.
• Develop and implement placement and planogram strategies that improve category turnover and positively influence customer shopping behavior.
• Oversees the implementation of category strategies as well as the development of the private label or house brand products.
• Ability to build strong relationships with business partners and is well-informed of consumer, market and industry trends
• Works in a dynamic environment were expected to regularly review market and industry trends to drive appeal of merchandise mix to target customers.
• Develop and implement a competitive pricing strategy that delivers value to our customers.
• Establish collaborative retailer / supplier relationships to maximize income/ terms / discounts to improve sales and profitability of category.
• To develop Weekly / Monthly Category Analysis Report of the assigned categories.
• Manage and evaluate promotion effectiveness to achieve maximum profitability for the categories

About You

• Graduate with a diploma or university degree in business or marketing field.
• Possesses a minimum of 4 to 6 years of relevant experience, ideally within the retail or FMCG sector.
• Experience in a customer-focused industry, possessing expertise in merchandising, marketing, and entrepreneurial skills.
• Well-versed in industry trends and market dynamics, with excellent presentation, negotiation, and interpersonal abilities.
• Strong analytical skills to interpret data and generate valuable insights.
• Energetic, creative, and highly adaptable with a collaborative mindset.
• Fluent in English, with strong written and verbal communication skills.
• Organized, decisive, determined, and persistent individual.

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement

Working Location: Tampines North

Job Description

• Working on 6nm and below advanced process project APR and Timing/PI sign-off
• Take the TOP and PM role for the complicated hierarchical chip (more than 20M inst plus 500+ macros)
• Take the Block or Block coordinator role for complex blocks
• Do early prediction for critical APR/Timing/PI issues

Job Requirements

• APR/Timing/PI hands-on/tapeout experience on complicated hierarchical chip
• With min. 8 years relevant experience
• TCL/Perl/Python/C/C++ programming skill
• Have advanced process(n6 or below) experience is a plus
• Excellent communication and team work spirit

About the company

MediaTek Incorporated (TWSE: 2454) is the world’s 5th largest global fabless semiconductor company. Joining MediaTek means becoming part of a team that powers over 2 billion ICs worldwide, enriching and enhancing everyday life. Our chipsets are integral to a wide range of products, from smartphones, mobile devices to home and IoT devices, in entertainment and multimedia products, and provide connectivity and communication solutions that keep people connected with friends and their families with access to online resources. Working at MediaTek offers you the opportunity to contribute to the world through the devices we use in our daily lives – it’s more than just a job, it’s a chance to make a meaningful impact.

Job Title: Contract Manager (ID8362)
Location: Bukit Batok, Singapore
Salary: $5800 - $7500

Working hour: 5.5 days, 1 alternate Saturday, Monday to Friday: 8:30 to 6pm (Monday will be until 6:30pm)

Job Description:
-Assist Senior Management in formulation of business strategies. Assist to build and sustain excellent client relationships and propose partnership engagement models (primarily legal considerations) for strategic partnerships and collaborations.
-Implements and manages the Contracts Department in all Pre and Post Contracts administration and Pre and Post Tender covering Procurement works.
-Oversees and work with the team on cost planning and preparation of tender submission.
-Oversees the team on invitation for quotations, negotiations, evaluation, recommendation, and confirmation.
-Engage various stakeholders to draft, review, negotiate, and implement contracts for marine construction projects, ensuring accuracy, completeness, and compliance with legal regulations, all terms and conditions are favourable and in alignment with company objectives. This includes analysing contractual obligations, terms of payment, deliverables, and any associated risks.
-Identify potential risks related to contracts and projects, implementing strategies to mitigate these risks.
-Check monthly progress claims.
-Evaluate subcontractor payment claims.
-Attend Client and Project Site Meetings. Meet with Clients and Consultants to discuss project, cost matters and variation orders.
-Collaborate with project managers, engineers, and other stakeholders to ensure contract -Monitor project budgets and expenditures, ensuring compliance with contract terms and identifying opportunities for cost savings.
-Provide legal advice and support to functional units including drafting of contracts, negotiation, and contracts documents administration.
-Liaise with internal and external lawyers for dispute resolution.
-Drafting contractual letters to the Clients, Consultants, Subcontractors on Extension of time claims, etc.
-Maintain detailed records of all contract-related activities and provide regular reports to senior management on contract status, risks, and issues.
-Conduct periodic evaluations to assess contract performance, identify areas for improvement, and drive value optimisation.

Requirement:
-At least 8 -10 years of experience in contract management in construction industry, including experience with large-scale projects.
-Legal knowledge and experience with contracts are highly preferred.
-Maintain a high level of professionalism, integrity, and ethical conduct to handle confidential and sensitive information, and adherence to ethical standards for establishing trust and credibility.
-Strong negotiation, communication, and organizational skills; proficiency in contract management software and tools.
-Strong analytical and problem-solving abilities to analyse complex contract terms, identify potential risks, and develop solutions to mitigate them.
-Meticulous attention to detail to accurately review, draft, and administer contracts. A keen eye for identifying inconsistencies, errors, or potential issues is vital to maintain contract integrity.
-Capable of prioritizing tasks, meeting deadlines, and managing contract-related workflows efficiently.
-In-depth understanding of marine construction processes, industry standards, and regulatory requirements (contract law and legal principles).

SSMC (Systems on Silicon Manufacturing Company Pte. Ltd.), is a Joint Venture between NXP and TSMC. We offer flexible and cost effective semiconductor fabrication solutions by maintaining fully equipped SMIF cleanroom environment, 100% equipment automation and proven wafer-manufacturing processes.

At SSMC, every career journey is unique and rewarding. We're looking for innovative, passionate, and talented people like you to join our team.

We’re searching for a Senior Manager/ MTS to be part of our Facilities Department diverse team of talent. You will be the Subject-Matter-Expert for both the UPW & Chemical Systems.

What you will be working on:

• Provide facilities technical support pertaining to Ultrapure Water, Wastewater, Chemical, Gas and Bulk Gas systems in wafer fabrication as to ensure continuous supply of utilities and related facilities at the required performance level or specifications
• Formulate, implement, review and improve preventive and predictive maintenance programs for systems in charge so as to ensure that the systems function as intended at all times
• Formulate, implement, review and improve operating procedures so as to ensure optimum operation of systems
• Monitor and review utility consumptions and work with users to implement projects to reduce the consumption where possible
• Provide guidance and training on the systems in charge to fellow colleagues so as ensure adequate working knowledge and system backup
• Ensure plant histories, drawings, data and other appropriate documentations are being generated and properly filed for future reference and review
• Evaluate and recommend appropriate spares, consumables and other resources necessary for the day-to-day operation of the systems

More About You:

• Master/ Degree in Chemical Engineering
• Min 10 years of relevant experience in Semiconductor Wafer Fab environment
• Hands-on experience in day-to-day operation and maintenance is essential
• Functional / Technical Skills and Knowledges:
  • Operation and maintenance of Ultrapure Water, Wastewater, Chemical, Gas and Bulk Gas Systems

SSMC is committed to equal employment opportunities and abides by the Tripartite Guidelines on Fair Employment Practices (TGFEP). All qualified applicants will receive non-discriminatory consideration for employment on the basis of merit and regardless of age, race, gender, religion, marital status and family responsibilities, or disability, or any other attributes as protected by the relevant laws.

Key Accountabilities

1. Work closely with the business to thoroughly understand the key performance drivers, proactively challenge decisions, manage performance, set financial targets, and provide explanations for variances

2. Engage the business units to design, develop and implement value-added business analytics

3. Work with the business to create the 5 year financial plan in line with the Annual Budget Timetable

4. Provide monthly forecasts and ensure they are built around valid assumptions.

5. Prepare the monthly Business Performance Review pack and quarterly Board papers

6. Work with the Financial Control team to ensure the data in the ERP system or management reports is complete and accurate

7. Support the FCF testing for the Group to ensure compliance of all corporate processes and relevant accounting policies

8. Produce all ad-hoc reports and decision support analysis as requested by management

Knowledge & Experience

Professional Qualifications

• Degree in Accountancy or professional qualifications ACCA / CPA / ICAEW and its equivalent

Specialist Knowledge / Skills

• Microsoft Office, Advanced Excel
• ERP systems (Oracle or SAP)
• GAAP and International Financial Reporting Standards
• Sharp analytical mind and attention to detail
• Possess excellent interpersonal and communication skills
• Professional with high integrity and leadership
• Able to deliver solutions amid ambiguity and differing opinions
• Able to prioritize and meet tight deadlines

Experience

• 6+ years’ experience in FP&A and/or Business Operations and/or Finance Business Partner

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Job description

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Qualifications

Job responsibilities

• Build and manage relationships with C-level clients and senior partner stakeholders. Develop a comprehensive understanding of their business challenges, marketing objectives, and success metrics.
• Structure a clear, long-term joint strategy between Google and clients, and lead a cross functional team within Google to collaborate on projects and drive client success.
• Plan for, and achieve, growth goals, through the presentation of Google advertising products/solutions that will help clients to meet their marketing objectives.
• Develop forward thinking, data-driven analyses and consultative recommendations that align with customer goals, and quantify high-impact opportunities with clear recommendations to present to customers.
• Build an in-depth knowledge of how Google Advertising products work and can be used to help meet a wide range of marketing objectives.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 8 years of industry experience in digital advertising, consultative sales, business development, or digital marketing, or 6 years of experience with an advanced degree.

Preferred qualifications

• 6 years of experience managing relationships with customers and/or agencies and service partners at an executive level.
• 2 years of experience working in a complex, matrixed organization.
• Experience in a leadership role.
• Proven track record of success in strategic sales and account management, with a focus on large clients.
• Strong communication, interpersonal, and presentation skills, with the ability to build rapport and influence at all levels

Product area

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are a diverse, upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Job description

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It's your job to coordinate the players and keep them up to date on progress and deadlines.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

Qualifications

Job responsibilities

• Be responsible for operational management of reverse supply chain processes such as decommissioning of network gear and replacement of damaged or faulty parts in the network.
• Drive operational metrics and Key Performance Indicators (KPIs) performance. Conduct root cause analysis and close performance gaps.
• Be responsible for defining the business requirements and contribute to developing both systems and tools that enable reverse supply chain operational effectiveness.
• Collaborate effectively with the internal and external partners supporting the reverse supply chain operational activities.
• Support development and implement reverse supply chain processes that scale to support the volume growth and in different locations globally.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• 2 years of experience in supply chain planning and operations management.

Preferred qualifications

• Bachelor's degree or MBA in Supply Chain Management, Business Administration, Operations, or a related field.
• 8 years of experience in operations roles, with Reverse Supply Chain Operations.
• Ability to deliver results against key operational metrics and KPIs, with root cause issues and drive corrective actions to improve performance.
• Ability to deliver data driven/fact based analysis for business proposal, supply chain design, and supply risk mitigation.
• Excellent communication and people management skills, influence across multiple levels of the organization and shift between detailed analysis and big picture thinking.

Job Responsibility:
Account Operations & Promotion:
• Manage and promote accounts on multiple social media platforms (e.g., WeChat, Xiaohongshu, Douyin, Instagram, Facebook, TikTok, YouTube).
• Handle account growth, daily operations, and promotions by providing engaging content for followers.
Content Update & Maintenance:
• Responsible for daily content updates, including topic planning, content creation, copywriting, and formatting.
• Engage with followers to boost interaction and user growth.
• Respond to social media messages and drive traffic to private domains.
Writing & Analysis:
• Write English blog articles for websites, including content research, organization, formatting, and publishing.

Job Requirements:
• Familiar with both domestic and overseas media operations with strong online media acumen and quick learning ability.
• In-depth understanding of social media and online advertising industries.
• At least 1 year of experience in promoting on overseas social platforms. At least 2 year of Singapore domestic living experience.
• Strong independent creative abilities, writing, image editing, and data analysis skills; familiarity with digital marketing.

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I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

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Business Registration Number: 201735941W.

Licence Number: 18S9037

PLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/

ABOUT SAP

As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.

PROGRAM DESCRIPTION

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

THE ROLE

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.

ROLE REQUIREMENTS

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
• Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
• Solid expertise and in SAP technologies (SAP certification preferred).
• Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
• Analytical and solution-focused mindset with excellent English communication and presentation skills.
• Proven skills in managing customer escalations, process improvements, and key relationships.
• Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
• Ability to perform under pressure and consistently deliver value to customers and the organization
• Experience working with international and cross-cultural teams for seamless project execution.

Work Experience

• 9+ years of SAP technology (BASIS) experience in the IT industry.
• 5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
• Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.

#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

LOCATION

Singapore

EXPECTED TRAVEL

Expected travel requirement is 10%

SAP'S DIVERSITY COMMITMENT

At SAP, we believe that innovation thrives through the development of a diverse workforce. We celebrate and appreciate the unique competencies that each individual brings to the company.

We are seeking a highly experienced Principal Product Consultant with extensive of experience in Triple A Plus and Temenos Wealth Manager. The ideal candidate will have a strong background in Wealth Management and Triple A+. This hybrid role requires a deep understanding of the domain and technical skills to drive product excellence and client satisfaction.

Responsibilities

• Lead the implementation and customization of Triple A Plus and Temenos Wealth Manager solutions for clients.
• Oversee the end-to-end project lifecycle, ensuring timely delivery and adherence to client requirements.
• Provide expert guidance on best practices and industry standards in Wealth Management.
• Collaborate with cross-functional teams to design and develop innovative solutions that meet client needs.
• Conduct thorough analysis of client requirements and translate them into technical specifications.
• Ensure seamless integration of Triple A Plus and Temenos Wealth Manager with existing client systems.
• Develop and maintain comprehensive documentation for all project phases, including requirements, design, and testing.
• Facilitate workshops and training sessions to empower clients with the knowledge to effectively use the implemented solutions.
• Monitor project progress and proactively address any issues or risks that may arise.
• Provide ongoing support and maintenance to clients, ensuring optimal performance of the implemented solutions.
• Stay updated with the latest trends and advancements in Wealth Management and related technologies.
• Contribute to the continuous improvement of internal processes and methodologies.
• Foster strong relationships with clients, understanding their business needs and providing tailored solutions.

Requirements

• Possess extensive experience in implementing and customizing Triple A Plus and Temenos Wealth Manager.
• Demonstrate a deep understanding of Wealth Management principles and practices.
• Exhibit strong analytical and problem-solving skills to address complex client requirements.
• Showcase excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Hold a relevant certification in Triple A Plus or Temenos Wealth Manager.
• Display a proactive approach to learning and staying updated with industry trends.
• Have a proven track record of successfully delivering large-scale projects in a hybrid work model.
• Show ability to work independently and manage multiple priorities in a fast-paced environment.
• Demonstrate strong organizational skills and attention to detail.
• Exhibit a client-centric mindset with a focus on delivering high-quality solutions.
• Possess a strong technical background with the ability to understand and translate complex technical concepts.
• Show commitment to continuous improvement and professional development.
• Hold a degree in a relevant field or equivalent work experience.

Certifications Required

• Certification in Triple A Plus or Temenos Wealth Manager is mandatory.

About Cognizant

Cognizant (Nasdaq-100: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.

Job Summary

This incumbent is accountable for the completion of construction work in a timely and profitable manner consistent with project objectives and within budget.

He is overall responsible to oversee all construction activities with respect to schedule, performance, procedure, and making recommendations to Project Managers for improvements and corrective actions. He is also tasked to oversee the delivery and use of materials, tools, and equipment; and the quality of construction, staff productivity, and safety. He also oversees all sites’ HSSE Management and comply to local government and client HSSE regulations.

Duties & Responsibilities:

• Supervise sub-contractor and coordinate with various agencies.
• Manpower planning, deployment and control.
• Coordinate to resolve construction issues and manage schedule.
• Safety mind-set and able to develop RA and permit to work application.
• Good written and oral communication.
• Good interpersonal skill to deal with people at construction site.
• Prepare construction execution plan/ policies.
• Monitoring work schedule, progress, performance, etc.
• Conduct meetings.
• Initiate, and coordinate meetings with other disciplines.
• Approval of change in specifications or procedures.
• Prepare reports, handing over procedures/ closing out procedures, etc.
• Responsible for all problems solving on site.

Requirements:

• Bachelor’s Degree or equivalent.
• Minimum 8 to 15 years’ of relevant experience in construction field.
• Independently manage construction work in an operational plant (refinery).
• Accountable for the completion of construction work in a timely, profitable manner.
• Experience in oil and gas or chemical projects.
• Good knowledge and experience in construction planning and execution.

Interested parties, please send in your detailed resume.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company's vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community.
• Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in the CRM system
• Relationship manager for the company's community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organised, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely
• Diploma / Degree Graduates without experience are welcome to apply as on job training will be provided!

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills You have prior teaching experience, be it tutoring, or team training

Location: West Coast Plaza

Company background: Learning in Coding / Robotics for Primary & Secondary school kids.

Working hours: 9am to 6pm (5 days per week, Wednesday to Sundays, PH OFF)

Salary: $2800 to $3500 per month + quarterly / annual bonus

Jessie Hoe Huey Miin

CEI R1103861

EA: 99C4599

Position:

Regional Senior Media Manager, APAC

Reporting to:

Account Director

Office location:

Alice @Mediapolis, 29 Media Circle

Reporting Structure:

You are expected to manage your team (Senior Planners / Planners / Executives) that are being deployed in your business.

The role:

As a Senior Media Manager at our agency, you will play a pivotal role in shaping and executing media marketing strategies for our biggest client, a leading automotive brand, across the APAC region.

You will lead a team of talented professionals and work closely with clients to achieve their marketing objectives.

This role requires a deep understanding of media channels, excellent leadership skills, strategic thinking, and a passion for staying ahead of industry trends.

Responsibilities:

Client Relationship Management:

· Build and maintain strong client relationships, acting as the main point of contact.

· Understand clients' business goals and translate them into effective media strategies.

· Provide strategic recommendations and insights to clients to optimize their marketing efforts.

Team Leadership and Development:

· Lead and mentor a team of media professionals.

· Foster a collaborative and innovative work environment, promoting the growth and development of team members.

· Set clear objectives, provide constructive feedback, and conduct performance evaluations.

Strategy Development:

· Develop and execute comprehensive media strategies that align with clients' objectives.

· Oversee the planning and implementation of digital campaigns across various channels, including Paid Search, Programmatic, Social Media.

Data Analysis and Reporting:

· Utilize data analytics tools to measure the effectiveness of campaigns and provide actionable insights for optimization.

· Prepare and present regular reports to clients, highlighting key performance indicators and recommendations for improvement.

Budget Management:

· Manage media budgets effectively, ensuring efficient allocation of resources to maximize ROI.

· Monitor campaign spend and adjust strategies as needed to stay within budget constraints.

Stay Informed on Industry Trends:

· Keep abreast of emerging trends, technologies, and best practices in media industry.

· Apply industry knowledge to enhance clients' media strategies and maintain a competitive edge.

Process/Strategy

- Be our biddable media platform planning & activation expert (eg Google Ads, DV360, Facebook/IG, TikTok).

- Improve the current workflow & optimization processes.

- Work as both a leader and hands-on expert to assist junior team members with delivering results for clients.

Experience required:

· Minimum 6 years of work experience in a digital media and client servicing role.

· Strong technical understanding of Google Ads, Social, Programmatic planning, and implementation.

· Integrated media planning knowledge would be an added advantage (OOH, Radio, TV, etc.).

· Strong communicator - possesses excellent verbal, written and presentation skills.

· Be a proactive self-starter and ability to handle multiple tasks in a fast-paced environment under tight deadlines.

· Team leadership and mentoring experience.

· Have strong organizational skills being able to manage multiple clients / projects at once.

· Be confident in analysing and acting on marketing data.

Job Description

We are a Japanese MNC with subsidary offices located across Asia and we are looking for potential candidates to join our company. All hired candidates are required to perform the below tasks on a daily basis:

• Perform abatement system (scrubber) Preventive Maintenance service on-site.
• Provide Corrective Maintenance & troubleshooting on-site.
• Perform equipment installation, part change.
• Provide service reports on assigned task.
• Working environment will be clean room or subfab in semiconductor factory.
• Manage the customer services and relationship through providing regular feedback and periodic operations review with clients to optimize quality of service, business growth, and customer satisfaction.
• Communicate with Japanese Engineers and HQ in Japan and provide technical guidance to our team of Site Managers and Service Engineers.
• Defines roles and responsibilities, plans for the department’s future needs and operations; counsels and discuss with managers on performance.
• Coordinating with Site Managers on manpower planning and arrangements.
• Provide strategic leadership and direction to the operations division and supervising Assistant Service Engineer to achieve the operations key performance index and the required service standards.
• Ensuring safe and secure work environment for all employees.
• Ensuring compliance in all procedures including documentation.
• Attending and preparing documents for audit by customers.
• Any other duties assigned by the Site Manager.

Requirements

• Min Diploma/Degree or higher with at least 3-7 years of related working experience with our company's abatement systems in a semiconductor environment.
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage.
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage.
• Willing to travel daily to various sites and overseas when required.
• Must be self-driven, energetic, resourceful, and good leadership.
• Meticulous and timely in documentation.
• Able to project strong, positive image of self and company.
• Able to build good partner relationship at all level.
• Team player with good communication skill.
• Responsible, independent with excellent customer service skill

Benefits:

• Transportation allowance
• Attendance Allowance
• AWS & Variable Bonus
• Medical Benefits

Job Responsibilities:

Ensure the well being of the equipment section in terms of morale, KPIs and long term success.
Set expectations for employees on understanding and compliance to MRB, TECN, 8D, specification requirements.
Regular assessment on risk management with action items identified.
Set expectations on effective use of SPC, FMEA, and other Quality Management System to detect issues timely and with improvement action items identified.
Continuous improvement program in place to prevent quality, line yield, and sort yield excursions
Project monitoring system in place to keep track of project status and progress vs fab performance requirements.
Set targets, goals and projects for the section to minimize wafer scrap, defect, rework, and improve process capability to meet operational needs.
Forecast and budget on equipment upkeep cost and any other related expenditures. Drive improvement activities to reduce equipment upkeep costs.
Work closely with Process and Manufacturing Section Managers to address equipment constraint issues, OEE. Optimize metrology sampling to meet quality standard and Manufacturing requirements.
Establish / monitor vendor performance metrics to drive quality and cost improvements. Develop a good working relationship with vendors.
To provide support and adequate resources to ensure compliance with Environmental, Health and Safety (EHS) requirements, and participate in improving and maintaining the EHS management system. Ensure good practice of housekeeping on tools, equipment, and materials.
Setup a spare part inventory system that can forecast usage. Ensure employees are disciplined in housekeeping and maintaining the system.
Set performance expectations for employees and have regular review to keep track of performance. Clearly define responsibility and develop empowerment in the group. Jointly work with employees to develop their career path.
Ensure that employees have the required training, knowledge, and competency in performing the tasks.
Develop performance reporting structures so that the employees can document their project in the Knowledge database for sharing and training for future Engineers / AssociateEngineers.

Job Requirements:

Degree or Master’s Degree in Engineering discipline
8 years of relevant working experience in Diffusion Furnace Equipment - Semiconductor Industry
5 years of proven track record in a leadership role with strong leadership capabilities
Highly driven, motivated and resourceful
Excellent interpersonal, communication and influencing skills
Proficient in MS Office and good data analytical skill

Job Description

We are representing a global client in search for a motivated and experienced Rider Manager to oversee our delivery operations.

Key Responsibilities:

• Rider Recruitment and Training:Oversee the recruitment process for riders, ensuring that new hires are effectively onboarded and trained according to company standards.
• Performance Management:Monitor and enhance rider performance utilizing the company’s star-rating evaluation system to ensure compliance with platform standards.
• Team Leadership and Support:Provide daily assistance to the rider team, addressing any challenges they encounter on the job and fostering team cohesion and morale.
• Rewards and Incentive Management:Manage and implement the company’s rider reward mechanisms, including star bonuses and the monthly reward pool system.
• Complaint and Dispute Resolution:Address and resolve rider-customer disputes or complaints promptly, ensuring efficient management of issues while maintaining the company’s reputation.
• Data Analysis and Reporting:Regularly analyze rider performance data, generate reports, and propose improvements to enhance overall operational efficiency.
• Policy Enforcement:Ensure that riders comply with platform operational policies, including penalties for lateness and order cancellation rates.

Job Requirements:

• Experience:At least 3 years of team management experience, preferably in the delivery industry or a related field.
• Leadership:Strong leadership skills with the ability to motivate and guide teams toward high-performance goals.
• Communication:Excellent communication skills to maintain effective interactions with riders, customers, and internal departments.
• Problem-Solving:Ability to solve complex issues and make quick decisions under pressure.
• Data Analysis:Proficiency in using Excel or other data analysis tools for making data-driven operational decisions.

Regret to inform that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R1878287

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job Duties:

• Manage the process for QMS audits, to ensure compliance of the organization’s Integrated Management Systems wrt ISO9001/TS16949/ VDA 6.3, Customer specific requirements.
• Identify areas/ system gaps for improvement and implementation. Establish and drive QMS enhancement and integration roadmap/milestones.
• Work closely with Operations and key stakeholders to maintain consistent manufacturing, quality policies and compliance
• Responsible for maintaining/improving fab performance though SPC program.
• Investigate root causes and resolve key fab-related quality issues and effectiveness of corrective and preventive actions. Manage Non-Conformance cases with respect to on-time closure with the relevant customers/Business Lines.
• Responsible for Outgoing and Periodic review OQA performance to drive defect reductions
• Responsible for Document Centre Management & Library Services
• Management of change among diverse cultures in a fast paced environment
• Co-work with related functions to support the wafer fabrication process to drive process/system optimization and effectiveness

Job Qualifications:

• Degree in Chemical / Electrical Engineering / Physics / Chemistry or equivalent
• 8+ years in semiconductor industry preferred
• Knowledge of wafer fabrication process essential
• Strong in project management skills, facilitation, analytical skills and system thinking

Benefits

1. Competitive Earning Potential: Basic salary up to $3,000, plus $200 transport allowance and commission, with potential monthly earnings above $4,000.
2. Autonomous Role: 100% hunter role with full ownership over sales targets and client acquisition.
3. Professional Growth: Develop expertise in B2B sales within a high-growth, fast-paced environment.
4. Location: Sims Lane, close to amenities and public transportation.
5. Dynamic Work Environment: Join a motivated team focused on innovative sales and client acquisition strategies.

Job Description

We are looking for an ambitious and driven Sales Manager to join our team. As a 100% hunter, you will prospect, connect, and close deals with new clients, creating opportunities that drive our growth. This role offers autonomy and challenges, ideal for someone who thrives in a high-growth, target-driven environment. You’ll use your sales acumen to build relationships, recommend tailored solutions, and make an impact on our business success.

Roles & Responsibilities

• Actively prospect and acquire new clients through cold calling and social outreach.
• Sales targets, managing and achieving monthly growth goals.
• Identify business opportunities, conduct market research, and implement effective sales strategies.
• Set up meetings with potential clients, offering solutions that meet their needs.
• Collaborate closely with team members to ensure seamless sales processes and results.

Requirements

• At least 1 year of relevant B2B sales experience, preferably in a high-growth company.
• Proficiency in understanding the Accounts Receivable Cycle.
• Highly motivated and resilient with a “hunter” mindset.
• Able to work independently with strong organizational and communication skills.

Additional Information

• Location: Aljunied
• Compensation: Up to $3,000 basic + $200 transport allowance + monthly commission (potential to exceed $4,000).
• Working Days/Hours:Monday to Thursday: 9am - 7pm
  Friday: 9am - 6pm

Summary

The HR & Admin Manager is responsible for overseeing and managing all aspects of the human resources function within an organization. This includes developing and implementing HR policies and procedures, managing employee relations, recruiting, and onboarding, performance management, training and development, compensation and benefits administration, and ensuring compliance with relevant labor laws and regulations. The HR & Admin Manager plays a crucial role in fostering a positive and productive work environment and supporting the organization's overall goals and objectives.

Job Duties

Human Resource

• Lead the recruitment and selection process, including sourcing candidates, conducting interviews, and making informed hiring decisions for normal or overseas hiring and BPO (*placement of staff at client location) recruitment.
• Oversee seamless onboarding and offboarding processes for employees, ensuring compliance with company policies and fostering a smooth transition.
• Develop and implement HR policies and procedures aligned with organizational objectives and goals.
• Identify, design, and execute training and development programs aimed at enhancing employee competencies and effectiveness.
• Manage compensation and benefits administration, encompassing salary reviews, bonus programs, employee benefits packages, and payroll processing.
• Offer guidance and support to managers and employees on various HR-related matters, including performance management, employee relations, and disciplinary actions.
• Address employee grievances and facilitate conflict resolution to cultivate a positive work environment.
• Maintain accurate employee records and HR information systems, ensuring utmost data confidentiality and integrity.
• Efficiently manage various forms of correspondence, including emails, letters, packages, and phone calls.
• Monitor office supplies inventory and replenish as needed to prevent disruptions in standard front office operations.
• Coordinate and schedule meeting rooms as per requests from different parties.
• Liasing with external client with regards to BPO (e.g. customer service for staff replacement)
• Task to explore set-up for a branch office in other countries (e.g., office location, registration, administrative process).
• Other tasks that may be assigned by supervisor or director.

Qualifications & Skills

• Bachelor's degree in Human Resources, Business Administration, or a related field is required.
• Demonstrated track record in HR management roles, with a minimum of 3 years of experience.
• Familiarity with MOM regulations and thorough understanding of the Employment Act and industry best practices is essential.
• Experience with labor laws in Malaysia, Philippines, or Indonesia is considered advantageous.
• Capable of working autonomously or collaboratively within a team environment, adept at managing multiple priorities and meeting deadlines.
• Excellent interpersonal and communication abilities are a must.
• Strong problem-solving and decision-making capabilities.
• Proficiency in MS Office Suite is required.
• Position open to Singaporean applicants.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Responsibilities:

• Study client’s requirement and provide optimal logistics operating solutions.
• Work closely with operations to identify any out-of-scope requests, generate change request forms and update standard operating procedures.
• Be the key point of contact between business and its clients, building strategic partnerships, overseeing business performance to strengthen existing client relationships.
• Maintain up-to-date client profile with contract expiry dates and perform contract renewal with clients nearing to the expiry dates.
• Be able to negotiate rates and service scopes with existing clients.
• To support implementation of projects handover, and on occasion, take the lead to develop and cross-functional implementation of value-added supply chain solutions.
• Consistently monitor our service standards and work with our operations team to drive suppliers and operation teams across all areas of responsibility ie lead times, complaints, escalation.

Requirements:

• Bachelor's degree in Supply Chain Management / Logistics or relevant qualification and above.
• At least 5 years’ of relevant experience within a similar position in the logistics industry is preferred
• Excellent written and verbal communication skills
• Proven experience or track records of past secured accounts and positive sales performance
• Proficient in MS Office such as PowerPoint, Excel, Words etc
• Excellent business acumen, with strong business analytical skills
• Strong project planning & management skill, and handling multiple projects, assignments and duties
• Customer oriented

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.