Manager Responsibilities:
· Delegating responsibilities and supervising business operations
· Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities.
· Resolving conflicts or complaints from customers and employees.
· To lead, develop, build and maximise revenue and profit in the Massage Treatments sector, by way of maximising treatments, packages and retail sales.
· To organise all relevant external and internal training as and when required.
· Establishing and achieving business and profit objectives.
· Maintaining a clean, tidy business, ensuring that signage and displays are attractive.
· Generating reports and presenting information to upper-level managers or other parties.
· Ensuring staff members follow company policies and procedures.
· Other duties to ensure the overall health and success of the business.
Manager Requirements:
· More education or experience may be preferred or required.
· Strong understanding of business management, financial, and leadership principles.
· Excellent communication, interpersonal, leadership, coaching, and conflict resolution skills.
· Time and project management skills.
· Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
· Commitment to providing exceptional service to customers and support to staff members.
· Ability to work under pressure and meet deadlines
· Ability to work longer hours with prolonged period of standing.
