Job Description & Requirements

• Provide upscale guest service experiences for clients

• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns

• Analyze customer feedback from guests and online reviews and suggest ways to improve ratings

- Ensure high levels of customer satisfaction by monitoring service standards and addressing customer feedback.

- Handle customer complaints and inquiries professionally, resolving issues quickly and efficiently.

• Establish friendly relationships with regular clients

• Foster a culture of hospitality excellence, professionalism, and continuous improvement among team members.

- Oversee day-to-day operations of the outlet, ensuring that everything runs smoothly and efficiently.

Requirements.

• Japanese knowledge and speaking is advantage.

• Good communication skills are must.

• Customer service drive with outstanding communication and active listening skills

• Excellent problem-solving and multitasking skills

• Leadership skills along with the ability to motivate a team into high performance

• Ability to work flexible hours

At Aleph, we design human experiences by asking the right questions and embracing future-ready solutions. Our team of CreativeEngineers operates at the intersection of strategy, technology, and craft, transforming visionary ideas into human-centered digital experiences. Through lean team models and rapid collaboration, we create solutions that uplift our clients, community, and craft beyond today’s standards.

We are looking for an HCD & Research Consultant who thrives in multi-disciplinary environments and is eager to grow with us. This role blends research, human-centered design (HCD) principles, and modern AI tools to deliver insights that shape impactful digital outcomes. You will steer conversations with stakeholders, helping to align research and design strategy with business goals.

Key Responsibilities

• Passionate about turning data into insights and insights into strategic decisions that influence business outcomes.
• Conducts end-to-end research using HCD principles—ranging from user interviews and usability tests to ideation sessions.
• Collaborates within lean, multi-disciplinary teams to align business priorities with meaningful design outcomes.
• Monitors performance and trends to continuously identify opportunities for improvement and innovation.
• Leads project conversations and ensures research insights steer strategic direction effectively.

Prerequisites

• Comfortable using AI tools to empower research, analysis, and design workflows.
• Stays curious and up-to-date on emerging technologies and trends.
• Skilled in interpreting data and delivering actionable insights through concise reporting.
• Identifies new opportunities for process improvements that align with business and user needs.
• Works fluidly in lean and agile models across multi-disciplinary teams to achieve shared goals.

Benefits

• Competitive salary (compensation will be based on experience)
• Medical insurance
• Yearly reward based on performance
• Casual work environment and attire
• A solid team behind you: great people who love what they do
• A fun culture which promotes learning and knowledge sharing
• Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.

Get in touch

Please visit www.aleph-labs.com or drop us an email at [email protected].

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.

Job Title: Contract Desktop Manager (Finance Sector, Design Desktop Solution)

We are hiring under Recruit Express headcount, and you will be deployed to:

Location: Central Region/ CBP

Pay: $6000 - $7000

Duration: 1-year renewable contract

Working Hours: Normal Office Hours

Key Responsibilities:

Solution Architecture: Design and architect end user computing solutions encompassing physical desktops, laptops, tablets (iPads), virtual desktops and think clients. Develop detailed technical specifications and deployment strategies.

Device Management: Implement and manage a variety of EUC devices including windows PCs, iPads, Thin Clients. Ensure efficient provisioning, configuration and lifecycle management.

Virtual Desktop Infrastructure: Lead the implementation and management of thin client and VDI solutions, including VMware Horizon. Optimize performance and ensure high availability.

Operating System Deployment: Oversee the deployment and management of operating systems (Windows 10/11) using tools such as MECM, Altiris, Intune and other device management solutions.

Migration Projects: Lead and manage complex migration projects involving transitions from on-premises to cloud-based solutions, upgrade of operating systems and migration of applications and user data across varies devices.

Automation and Scripting: Utilize scripting languages to automate provisioning, configuration and management tasks. Develop scripts for bulk deployments and device managements.

Performance Optimization: Monitor and analyze the performance of EUC environments. Implement optimization techniques to enhance system efficiency, reliability and user experience across all device.

Security and Compliance: Implement and manage security measures for EUC environments, including endpoints protection, encryption, secure access and compliance with organizational policies and industry regulations.

Technical leadership: Provide expert guidance and technical leadership on EUC technologies. Conduct design reviews, technical discussions, and lead cross-functional teams in implementing solutions.

Troubleshooting and Support: Address and resolve complex technical issues related to EUC devices and environments, perform root cause analysis and implement corrective actions to prevent recurrence.

Documentation: Develop and maintain comprehensive documentation, including architecture diagrams, deployment guides, device management procedures and troubleshooting documentation. Ensure knowledge transfer to relevant teams.

Training and Mentoring: Provide training and mentorship to junior team members and end users on new technologies, device management practices and best practices.

Qualifications:

Experience: 8+ years of experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Technical Skills:

Operating systems: Extensive experience with Windows 10/11, iOS

VDI Solutions: Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management: Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security: Experience with endpoint security solutions, encryption technologies and security best practices.

Problem-Solving: Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Communication: Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.

Leadership: Demonstrated leadership abilities, including experience leading cross-functional teams and mentoring junior staff.

Interested applicants, please Email and look for

Fabian Ling Tuong Liing

Email Address: [email protected]

Outsourcing Team

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.