* Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

1. Develops, adopts, enforces, oversees, and/or implements policies and procedures on a range of student a!airs issues such as class absences, refund appeals, and withdrawals; coordinates and enforces dean of students policies and procedures, and ensures compatibility with locally operating policies.

2. Determines and interprets student services needs on an individual basis, and initiates referrals to appropriate student and/or academic services; advises students on policy issues, acts as student advocate, and resolves problems as necessary.

3. Designs, develops, coordinates, and presents a wide range of workshops, conferences, training sessions, and retreats for students, parents, and sta!; manages, coordinates, and facilitates all facets of on-campus student orientation activities associated with the family connection program.

4. Designs and develops curriculum and implements educational programs for students on such topics as racism, prejudice, discrimination, and stereotypes; develops, manages, and coordinates various diversity and anti-discrimination programs and monitors e!ectiveness through student behavior.

5. Oversees marketing, administration, and logistics for a range of special events, to include selection, coordination, and scheduling of entertainers, keynote speakers, and facilitators, organization of facilities and food services, and the design and production of marketing materials and publications.

6. Collects and analyzes statistical data, and develops reports, reporting systems, instruments, mechanisms, and standards designed to evaluate e!ectiveness of programs and services.

7. Supervises personnel which typically includes recommendations for hiring, "ring, performance evaluation, training, work allocation, and problem resolution.

8. Administers the Dean of Students short term loan fund; assesses needs and approves short- term emergency loans in accordance with established policies and procedures.

9. Performs miscellaneous job-related duties as assigned.

Job Description & Requirements

• Proven experience as construction project manager
• In-depth understanding of construction procedures and material and project management principles
• Familiarity with quality and health and safety standards
• Good knowledge of MS Office
• Familiarity with construction/ project management software
• Outstanding communication and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• BSc/BA in engineering, building science or relevant field

Job Description & Requirements

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

• Plan and manage all staffing levels in assigned department.
• Manage, recruit, interview, hire, train and monitor employees.
• Communicate job expectations and responsibilities, while supervising, disciplining, managing and overseeing employees and work systems.
• Ensure all employees comply with company rules, policies, procedures and regulations, while meeting established productivity targets.
• Encourage and motivate all employees to work and collaborate to meet goals, while fulfilling their job responsibilities and obligations.
• Create and maintain a healthy and positive work culture.
• Implement, establishes and meets departmental and company goals to improve business outcome.
• Prepare budgets and performs inventory control measures to ensure an accurate accounting for expenditures and resources.
• Establish and maintain quality and customer service standards, while ensuring workers do the same.
• Identifies problem areas and works to implement solutions to effectively resolve them.
• Evaluate employee performance and systems to identify trends and recommend improvements.
• Contributes to team efforts as needed to achieve desired results.

- Looking for experienced Clinic Assistant

- Able to work on weekday nights and Saturday mornings

Job Scope

• Patient registration and collection of payment
• Drugs dispensary and stock management
• Chaperoning / assisting with clinical procedures
• Other clinical administrative tasks

Qualifications And Job Requirements

• Fluent in English and Mandarin
• Great interpersonal skills
• Relevant experience will be an advantage
• Computer literate and team player

• Must need to work on weekends and public holidays
• Must have Proficiency to speak English, tamil, Hindi and Malay
• Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.
• Screening phone calls and routing callers to the appropriate party.
• Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Anticipate the needs of others in order to ensure their seamless and positive experience.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors Community, and Therapy.

RESPONSIBILITIES

As a strategic partner, the HR Business Partner (HRBP) aligns the people strategies & policies in the assigned Division(s) with the overall THKMC mission, vision and objectives. The HRBP serves as a consultant to the Divisional Director(s) and managers on HR-related issues, while at the same time, act as employee champion and change agent to all in the assigned Divisions. HRBP assesses and anticipates HR-related needs, and regularly communicate these needs within HR and with the Heads of the Business Units. The HRBP forms partnership and build relationship to deliver value-added services to both management and employees that reflect the desired outcome of THKMCs people strategies.

Responsibilities:

• Build a relationship as a trusted HR advisor with Divisional Directors and managers in the Organisation / Division.
• Partner with the Division on their manpower planning and requirements. Implement recruitment strategies and processes to fill the vacancies.
• Manage and resolve any employee relations issues such as disciplinary and employee grievances.
• Work closely with management and employees to improve work relationships, build morale, increase productivity and retention.
• Provide HR Policy guidance and interpretation.
• Initiate improvements to internal HR processes, systems and communications towards enhancing service and user experience.
• Support all employees lifecycle events (i.e. Contracts renewal, transfers, probation, promotion, etc).
• Liaise with MOM on work pass applications and renewals.
• Assists in monthly payroll processing.
• Conduct exit interviews, compile and analyse the attrition reasons.
• Prepare monthly and adhoc reports for analysis.
• Participate in and manage HR projects and initiatives.

• Degree in Human Resource Management or related qualifications
• Minimum 6-8 years of relevant working experience in HR Generalist role
• Proficient in MS Office Applications (Word, PowerPoint, Excel, Outlook, etc.)
• Experience in project management and implementation
• Good knowledge of Employment Act and Labour Laws
• Ability to take initiative and work independently and collaboratively within the team
• Demonstrate the ability to build and maintain effective interpersonal relationships at all levels
• Strong analytical thinking and communication skills (both written and verbal)
• Ability to handle sensitive matters with tact and discretion, while building trust and upholding confidentiality
• Ability to work under pressure, well-developed prioritization and multi-tasking skills
• Resourceful and enjoy challenges
• Considerate, courteous, and treats others with respect

Responsibilities:

• Coordination of Annual or Bi-Annual screening (Drug Test, Audiometric, SATA, etc)

• Assist in ordering and issuance of uniforms/safety shoes/ PPE upon onboarding

• Submit e-invoices online and Issuance of Purchase Orders

• Coordinate with respective department on security clearance and access matters

• P-File update & Record – New Hires / Resignees

• Time Event –Closing dates, ETC manual time in/out recording and all other related

• To provide day-to-day support in broad-spectrum HR and Administrative functions

• To assist in the collation of employment documentation (e.g., contract, appraisals, letters)

• Providing guidance to staff on HR systems

• Work pass matters (New applications, renewals, cancellation)

• Maintenance of Company’s property – e.g., office/ computer equipment, communications infrastructure, car park allocations etc.

• Manage and order stationery supplies

• Data Entry, Filing, and Document Organisation

• Assist in the organizing of various company activities, team building, employee care, etc.

• Attend to HR queries from employees and escalate (if necessary)

• Any other ad-hoc duties as assigned

Requirements:

• Diploma/Certificate in Administrative or equivalent

• Minimum 2 years of experience as Administrative role

• Possess knowledge on Singapore Employment Act and MOM work pass requirements

• Result-oriented person who is organized, meticulous, resourceful, and with good problem-solving skills

• Good interpersonal and communication skills

• Positive approach to work with the ability to work independently and coordinate well across all levels in a fast-paced environment

• Computer literacy, adaptable, and a strong sense of commitment towards work

• Able to start immediately or on short notice will be an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

1. Preparation of maintenance schedule according to clients master schedule.

2. Preparation of progress report and submission

3. Procurement of material/ parts/ components

4. Technical assessment of systems and introduction of retrofit / replacement recommendation to clients

5. On the job risk analysis and preparation of risk assessment procedure.

6. Preparation of method of statement / process for presentation to clients.

7. Perform checks and inspections of entire systems including control parameters attendance.

8. Troubleshooting of fault / breakdowns and rectification according to authorities / clients requirement.

9. Perform full set of testing complying to authorities / clients requirement.

10. Perform maintenance program and complying to authorities / clients requirementt.

11. Attendance of meeting and or site survey with clients.

12. Submission of quotations / costing to clients within stimulated time frame.

13. Maintenance of good public relationship with vendors / clients.

14. Logistic and manpower planning and arrangement.

Junior product manager

What you will do:

· Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, requirements development, and product launch

· Translate product strategy into detailed requirements for prototype construction and final product development by Engineering teams

· Create product strategy documents that describe use cases, technical requirements and impact on business model

· Collaborate closely with Engineering, Marketing, and business teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

What you have:

· 1 to 2 years’ experience in building consumer product as a Product Manager

· Experience in building web-based platform preferred

· Experience in building product for emerging market preferred

· Comfortable to work in a fast-paced start-up environment

· Excellent communication and presentation skills

· Fresh graduate are welcome

Job Description:

• Overall management and co-ordination of the project

• Serve as a single point of contact in co-ordination with and consultation with the Customer’s Representative

• Deemed as the Contractor’s agent in all dealings with the Customer

• Be accountable to the Customer as the Contractor’s agent, for all aspects of the design, development, delivery, installation, integration, migration, testing, implementation, operations and maintenance services of the System

• Co-ordinate project activities with the Customer, existing vendors and other parties as indicated by the Customer

• Communicate at all levels with the project/management organization and work with teams within the project to resolve project and interface issues.

• Arrange for, co-ordinate and document project progress meetings and system change management meetings

• Prepare and submit progress reports

• Prepare and submit detailed implementation plans and schedules

• Manage changes within project constraints, e.g. scope, resource and schedule

• Plan and allocate resources proactively to ensure timely delivery of the System in accordance with the project schedule

• Take stock and track documentation, hardware and software supplied for the delivery of systems and services

• Manage project risks

Job Requirement:

• Degree in Engineering, Computer Science, or Information Technology

• Successfully managed and implemented at least 2 projects for past 5 years

• Good command of English (Conversational, Written and Reading)

• Proficient in Microsoft Office

• Knowledge of financial accounting (GL, Billing, AR etc).

• Understand Cyber Security and best practices.

• Able to manage local and overseas projects

• Project Management certification (PMP) will be added advantage

• Contract / Commercial Law courses will be added advantage

• Experience in implementing fare collection system, mobility payment solutions or similar systems will be highly encouraged to apply.

• Possess strong leadership ability, good communication skills, EQ and excellent problem-solving skills in inter- organizational environment

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Job Description & Requirements

• Lead a team of 4

• Planning and executing health and fitness activities in workplaces for working adults

• Conduct regular venue visits/audits

• Content creation for festive/thematic activities

• Maintain close communication with stakeholders

• Ability to work with both in-house and external providers to ensure project success

• Monitor KPIs to ensure delivery of key project outcomes

• Generate monthly report for stakeholders

Job Requirements:

• Degree in any discipline from a recognized institution would be preferred

• To possess at least three years’ experience in event/programme management

• Good negotiation and leadership skills

• Proven stakeholder management skills

• Proven experience managing a team

• Proven problem solving skills

• Candidates who can start immediately or within short notice will have an advantage

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• Develop strategic plan for optimized productivity
• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes
• Adhere to company standards for excellence and quality
• Seek out opportunities for expansion and growth by developing new business relationships
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Job Description:

• Assist P&L Head to oversee, plan and manage daily logistics, warehousing, and transportation operations
• Perform continuous improvement activities on outbound/inbound logistic flows, cost savings and operational efficiencies
• Lead periodical stock take /cycle count, inventory adjustment and handle claim documentation on cargo damaged etc.
• Prepare management reports to ensure that the management has the relevant information needed to support strategic decision-making
• To oversee the warehouse safety to provide a safe and clean workplace for employees
• Ensure timely and accurately billing to customers
• Any other ad hoc assignment as assigned by the Management

Job Requirements

• Minimum Certificate or Diploma in Supply Chain / Logistics Management or Operations Management
• 5 to 8 years of 3PL / Logistics experience with at least 3 years in managerial/supervisory position
• A multi-tasker with strong initiative and self-motivated with good learning mindset
• Proficient in Microsoft PowerPoint and Excel with data manipulation skills ability
• Understand WMS, TMS, OMS
• Trained in 5S, Kaisan, TQM and/or other productivity management system
• Able to handle basic project and account management
• Able to work in 3D environment

Location: 70 Alps Avenue, Singapore 498801

Job Description

• Draft business reports, social media posts, write ups etc
• Collaborate across different business units to support the execution of projects and tasks when necessary
• To liaise with the reporting officer/management to develop and deliver strategic operational goals
• Facilitate in the creation of memos, SOPs, forms, presentation materials etc
• Lead and manage document tracking and administrative initiatives
• Ability to deliver presentations to internal and external stakeholders when required
• Assist in liaising and sourcing of vendors for office related equipment and/or services
• Assist and support the coordination of visits
• Assist and support in the planning and execution of events and tradeshows
• Provide administrative and operational support as assigned by the reporting officer

Requirements

• Diploma/Degree holder in Business, Marketing or equivalent
• Minimum 3-4 years of relevant experience in operations related activities or equivalent
• Possess good organisation acumen, excellent communication and interpersonal skills to engage management and stakeholders
• Ability to work efficiently to meet tight deadlines.
• Comfortable with ambiguity.
• High learning ability, agility and adaptability
• Meticulous, well-organised, detail-oriented, pro-active and able to multi-task
• Excellent time management skills and ability to prioritise work
• Able to work independently as well as a team player.
• Good working knowledge of Microsoft Office programs such as MS Word, Excel, PowerPoint etc.

This position assists the restaurant manager to supervise the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observe colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Pre-opening experience preferred.

Competencies

• Extrovert, sociable, and avid ambassador of the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Manager.

Restaurant Profile

Reminiscent of extravagant parties that were once held in The Grand Lobby, the Raffles Afternoon Tea is perfect for chic celebrations or a light repast with friends. Indulge in a luxurious experience in the restored Grand Lobby of the iconic Raffles Singapore. The grandeur of floor-to-ceiling Victorian pillars, bathed in soft daylight streaming through the skylight.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Responsibilities:

• Managing service and profitability of the outlet
• Ensure consistent delivery of high service standards of the outlets
• Ensure that all products offered at the outlet are at the highest quality, following predetermined standards, measured through guest satisfaction reviews and competitive surveys, while enforcing strict compliance according to defined procedure.
• Ensure that the outlet is efficient and profitable
• Manpower planning and deployment together with the efficient use of operating equipment.
• Review feedbacks from guests and take proactive steps to improve event handling and customer’s dining experience.
• Monitor the quality and quantity of all food and beverage items served; ensure assets are accounted for with proper inventory management and audit checks.
• Ensure operational budgets and cost controls are adhered to.
• Ensure service excellence for guests.

Requirements

At least 3-years’ experience in a similar capacity

• Candidate must possess at least a Diploma / Advanced / Higher / Graduate Diploma / Professional Degree in Service Management or equivalent.
• Required Skill(s): food & beverage or marketing or sales or HR.
• Oral and written fluency in English
• Proficient safety, hygiene and sanitation knowledge
• Handles staff and guests well
• Commitment to professional values
• Team builder and leader
• Good PR skills and communication skills
• Willing to work extended hours when required

Job Description & Requirements

• Perform quality controls and monitor production KPIs
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Find ways to increase quality of customer service
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Researching new product lines and developing new business opportunities for the company
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Preparing bids and proposals for potential clients and customers
• Preparing budgets, cash flow forecasts, and other financial reports for management review
• Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns
• Setting up computerized inventory tracking systems to monitor product sales and inventory levels
• Developing and implementing marketing strategies to promote products and increase sales volume
• Communicate all operating policies and/or issues at department meetings
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Able to do shift work

- Diploma in Accountancy from local polytechnics or degree

- 1 year relevant experience (preferable)

- Able to work independently

* Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job scope:

- Admin duties

- Handle email communications

- Preparation of corporate documents

- City trips (government bodies, embassies, notary, banks)
- Sourcing for candidates for our Recruitment agency line

- Initial Interview with potential candidates

- ACRA filings

- Communications with goverment bodies of Singapore

6 hours per day from Monday to Friday

The nearest public transport stations:

Bus station Marshall Lane - 450m (bus 16)

Bus station Before Joo Chiat Place - 140m (bus 33)

Paya Lebar MRT Station - 1500m (green and orange lines)

Main Responsibilties

1. Develop all promotional materials for using internal resources and external agencies so that potential students, agents etc receive accurate and reliable information on courses

2. Develop and implement communications campaigns with appropriate media to attract enquiries from prospective students and agents. (Advertising, direct mailings, newsletters etc)

3. Develop a reliable and accurate marketing information system (statistics, target market info, competitor research etc) to facilitate strategic decision making for marketing & management purposes.

4. Develop and maintain a database of student, academic and agent contacts to facilitate customer relationship management & direct mailing to recruit prospective students.

5. Represent company at relevant conferences and events and visit overseas agents and clients to promote our courses and recruit students. (China)

6. Managing the marketing & promotions budget to meet the student targets in the most cost-effective manner.

7. Prepare an annual marketing report to facilitate strategic decision making by management.

Planning and Organising

1. Planning marketing and promotions strategies over a 1 – 3 year period and presenting these to management for discussion and agreement.

2. Planning and organising the production of promotional material (print & online) up to one year in advance to ensure that deadlines are met.

3. Planning and execution of communication campaigns for all courses (advertising, direct mailing, CRM) a year in advance to facilitate lead in times of prospective students.

4. Planning, organising and carrying out overseas trips up to a year in advance.

5. Planning the allocation of the annual marketing budget to cover all aspects of the marketing plan that year.

Problem Solving

1. Problem: low student numbers on specific courses. The job holder is responsible for advising other members of the management team of possible solutions and for then implementing them as appropriate.

2. Problem: lack of marketing infrastructure / materials eg information systems. The job holder seeks out possible solutions and implements inline with budget.

Decision Making

1. In general, the job holder identifies and implements key marketing activities as per the marketing strategy. Collaboration is generally sought from the director of the institute on larger projects eg redesign of website, overseas travel.

2. Decides on which publications to advertise in.

3. Decides on allocation of marketing budget inline with marketing strategy.

4. Determines own work load and prioritisation.

Knowledge, Skills and Experience Needed for the Job

- Appropriate first degree.

- Professional qualification in Marketing.

- Wide knowledge and experience of consumer and marketing (China and Singapore education system)

- Project management skills

- Strong communication skills (Chinese and English)

- Strong organisational skills

- Innovative & strong initiative

- Able to travel

- Able to work long hours including weekend.

Marketing Manager Job Responsibilities :

Builds market position by locating, developing, defining, and closing business relationships.

Identifies trendsetter ideas by researching industry and related events, publications, and announcements.

Tracks individual contributors and their accomplishments.

Locates or proposes potential business deals by contacting potential partners.

Discovers and explores business opportunities.

Screens potential business deals by analyzing market strategies, deal requirements, and financials.

Evaluates options and resolves internal priorities.

Recommends equity investments.

Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations.

Examines risks and potentials for the business opportunities.

Estimates partners’ needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; and integrating contract requirements with business operations.

Protects organization’s value by keeping information confidential.

Enhances organization’s reputation by accepting ownership for accomplishing new and different requests.

Explores opportunities to add value to job accomplishments

Marketing Director Qualifications / Skills:

Closing skills

Accounting Knowledge

Motivation for sales

Prospecting skills

Sales planning

Selling to customer’s needs

Territory management

Marketing knowledge

Presentation skills

High energy level

Meeting sales goals

Professionalism

Able to read and write in Chinese

Willing to go on business trips

The position assists the Restaurant Manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs.
• Supervises the daily operation and ensures sufficient manning coverage for operations.
• Assigns the supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else.
• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.
• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.
• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.
• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

• Is pro-actively engaged in guest service.
• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.
• Handles guest complaints and comments competently and swiftly.
• Leads the service team to personalise guest experience and in accordance with Hotel Standards.
• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.
• Drives the team to achieve common goals and builds strong team work.
• Uses the performance review process to identify and develops talent for growth.
• Manages performance issues by using various coaching styles.
• Displays cultural affinity and shows empathy to all team members.
• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.
• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.
• Observes colleague’s individual performance, grooming and punctuality.
• Performs colleague appraisals and executes disciplinary actions if required.
• Provides a level of Safety and Security for guests and colleagues.
• Assists in recruitment, inducts and trains the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.
• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.
• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.
• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.
• Submits monthly sales analysis with improvement action plan.
• Uses revenue management tools to generate reports.
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Performs any other duties that may be assigned by the manager.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.
• Develops own knowledge and skills to grow as a leader.
• Ensures NEA rules and regulations are met and achieve.
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position.
• Strong working knowledge of Microsoft Office.
• Oral and written fluency in English and an additional language.
• Pre-opening experience preferred.

Competencies

• Extrovert, sociable, and avid ambassador of the Raffles brand.
• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders.
• Service oriented with an eye for details, passion and innovative for Food & Beverage.
• Ability to work effectively and contribute in a team across divisional borders.
• Good presentation and influencing skills.
• Able to work and thrive within a culturally diverse environment.
• Flexible and able to embrace and respond to change effectively.
• Ability to work independently and has good initiative in dynamic environment.
• Self-motivated and energetic.
• Flexible and adaptable to different working locations.
• Inspiring and people person.
• Commitment to professional and brand values.
• Visionary - able to lead the team to continuous improvement.
• Innovates and set trends.
• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride.
• Builds strong rapport and coordinates actions together with Restaurant Manager.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.