• Maintain and optimize local company networks and servers
• Be responsible for device and password management
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Manage installations, upgrades and configurations of hardware and software
• Assess system performance and recommend improvements
• Resolve issues escalated by technicians and engineers
• Ensure data is handled, transferred or processed according to legal and company guidelines
• Provide support and guidance to stakeholders via help desk
• Control costs and budgets regarding IT systems
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices

Sales Director / Business Development Managers (Singapore and Malaysia)

Expense Reduction Reviews for Companies

Job Highlights

• Attractive Remuneration Package
• Passionate and Vibrant Environment

· Dynamic and Fast-paced Environment

· Experience in Sales and Project Management skills

Responsibilities

· Conduct sales pitch to prospective clients who are companies CFO, CEO, COO, MD, Finance Manager

· Able to hold good conversion and do presentation with the higher level management

· Able to go after Sales target

· Project handling and management throughout the whole contract when clients is onboard

· Mature in thinking and handling of all matters

Job Description

• Candidate must possess at least Diploma/Advanced/Higher and above
• Required language(s): English, Chinese, Dialects (for locals)
• At least 3 Year(s) of working experience in the related field is required for this position as a Sales and Business Development Manager / Director role
• Required Skill(s): Possess strong networking and sales closing techniques

· Team player with a positive attitude, inquisitive, pays attention to detail, open to ideas and highly motivated.

Interested candidates are invited to submit a comprehensive resume via APPLY Now. Please include the below information in your resume

· Latest updated resume

· Date availability. Able to start work immediately would be an advantage

· Paid by Project Basis only (no basic pay for this role)

· Very high commission together with performance bonuses for projects closed

· Flexible working hours (Work from home arrangement for now)

· Quarterly incentives & Yearly company performance

· Work Life Balance

· Only Singaporean or PR

Looking for service crew and kitchen crew to work in a Taiwanese cafe. Location at cityhall Mrt and Somerset Mrt. 5 day work week. Able to speak Chinese and English.

• Plan and lead the project team for the execution of the project from commencement until completion and defects liability period.
• Ensure works done with quality to meet client's and consultant's requirements.
• Ensure works are compliances to ISO quality, EHS and Authorities’ requirements.

EA Licence No. 16C7962

Roles & Responsibilities

Performs professional quality massage, within scope of practice and licensing (as applicable).
Designs specific sessions based on members or guests individual needs.
Assists in the promotion of the health and wellness benefits to clients receiving massage therapy on a regular basis.
Creates excellent member/guest experience through friendly and helpful attitude.
Performs hot stone, deep muscle, or prenatal therapy, based on appropriate training and minimum clinic education hours.
Utilizes other approved modalities, in accordance with applicable law.

LOOKING FOR A HUMAN RESOURCE MANAGER WHO plan, coordinate, and direct the administrative functions of an organization. Able to oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization's management and its employees.

Job Description:

- Responsible for work pass administration such as work pass applications, renewal, cancellation and issuance.

- Coordinate with all departments on hiring plans, resignations, confirmation and all HR-related matters.

- Assist in recruitment processes, including posting job openings, screening resumes, and scheduling interviews.

- Assist in the development and implementation of HR policies and procedures.

- Manage employee records and ensure accurate and up-to-date information.

- Handle general office administration and marketing tasks.

- Respond to customer inquiries and provide information on our Center's courses and administrative procedures.

- Manage student enrolments, transfers, withdrawals, and course fees collection.

- Coordinate and communicate with internal departments.

- Perform additional operational and administrative duties as assigned by the Centre's Directors.

Job Requirements:

1. Possess at least a Diploma in any field.

2. Bilingual with excellent communication and writing skills (both English and Mandarin).

3. Proficient in Microsoft Word, Excel, and other relevant software.

4. Display meticulous attention to detail and adhere to systematic with administrative procedures.

5. Demonstrate a positive work attitude and ability to work independently.

6. Able to work on Weekends.

• Assist the Project Manager at site.
• Lead the project team for the execution of the project from commencement until completion.
• Ensure works done with quality to meet client's and consultant's requirements.
• Ensure works are compliances to ISO quality, EHS and Authorities’ requirements.

EA Licence No. 16C7962

Job Scope:

• Ensure completion of screening, assessment, anticipatory guidance and psychoeducation for mother-child dyads according to milestones
• Assist in care management and cross-referrals to specialists through dedicated protocols
• Maintain a record of mother-child dyads/parents recruited in the program in timely basis
• Work with other departments to assist with arrangement of appointments
• Work closely with research assistant in data collection and survey
• Ad hoc duties as assigned

Job Requirements:

• Diploma in Health Promotion / Health Sciences or equivalent
• Competent in MS Office
• Good communication and interpersonal skills
• Candidate with experience in healthcare industry is at advantage

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

“Jobstudio will not solicit any money, request to use your bank account for business or request you to transfer any monies to any parties, please be aware of scams impersonating Jobstudio and our employees, you may call our office directly at 64221390 for verification. we will not be liable for loss arising from scams.”

JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Job Description

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Lead a small team of Human Resource Business Partners in providing HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review workflow processes to increase the efficiency within the HR teams
• Review HR policies and procedures in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Lead and develop the HR team, providing guidance and support for their professional growth
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

Qualifications

• Bachelor’s degree with at least 10 years of HR experience
• Proven experience in supporting business units with a true blend of strategic and hands-on operational responsibilities
• A good team player, positive, people oriented and enjoys meeting and talking to people
• Ability to build strong relationships at all levels of the business and with good business acumen
• Previous experience in leading a project from scratch and driving to completion
• Confident with ambiguity and having an agile & flexible mindset
• Independent and a quick-learner with strong sense of responsibility and initiative
• Excellent interpersonal and verbal & written communication skills
• Demonstrated effective people and workload management skills
• Ability to actively listen and resolve conflict, as well as support, encourage, motivate and grow team members
• Strong understanding of Singapore's current employment laws & regulations (labour law, work visa relation regulations)

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Job scope:

The ideal candidate will play a crucial role in supporting project billing, payments receivables and administration. A strong grasp of the XERO Accounting system is essential.

• Oversee project billing processes and ensure accurate invoicing
• Handle accounts payable functions, including timely payment processing
• Updating of accounts receivables and maintaining up to date status.
• Maintain accurate financial records and documentation
• Collaborate with cross-functional teams to gather necessary project information
• Utilize the XERO Accounting system proficiently for effective financial management
• Assist in financial reporting and analysis as needed
• Stay updated on industry trends and accounting best practices

Requirements:

• Bachelor's Degree in Accounting, Finance, or related field
• Proven experience as an Accounts Executive or similar role
• Strong understanding of project billing and accounts payable processes
• Proficiency in using the XERO Accounting system is a must

Marketing Manager Job Description

We are seeking an innovative marketing manager to promote our company's brand and services. In this role, you will be optimizing our marketing strategies, managing the marketing department's budget and staff, as well as preparing forecasts. To ensure success, you will need extensive knowledge of marketing strategies and the ability to identify new business leads. An outstanding marketing manager will be someone whose expertise translates into increased brand awareness and profitability.

Marketing Manager Responsibilities

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

Marketing Manager Requirements

• A Bachelor’s degree in marketing, business or any other relevant field
• Sound understanding of marketing fundamentals and tactics
• Creative thinking and problem-solving ability
• Leadership and project management skills
• Knowledge of digital marketing and social media marketing strategies
• Excellent verbal and non-verbal communication skills
• Proficiency with marketing tools and software
• Proficient in marketing research and statistical analysis
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Assistant Sales Manager Job Description

We are looking to employ a highly driven assistant sales manager to assist the sales manager with the day-to-day running of our store. The assistant sales manager’s responsibilities include developing strategies to improve sales, effectively handling customer complaints, and assisting with the recruitment of sales staff. You should also be able to delegate tasks to the sales staff in the absence of the sales manager.

To be successful as an assistant sales manager, you should demonstrate exceptional leadership skills and ensure that sales staff comply with company policies and guidelines. Ultimately, a top-performing assistant sales manager should be able to achieve excellent customer service at all times.

Assistant Sales Manager Responsibilities:

• Continually meeting or exceeding sales quotas.
• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.
• Monitoring the performance of the sales team.
• Ensuring that the store is clean and well-maintained at all times.
• Building and maintaining good working relationships with customers.
• Identifying opportunities and strategies to increase sales.
• Regularly attending sales meetings and training sessions.
• Ensuring that the store is adequately stocked with company products.
• Performing all duties of the Sales Manager in cases of absence or emergency.
• Updates managers by consolidating, analysing, and forwarding daily action summaries.
• Assist with the sales process by maintaining a fully stocked store.
• Recommend and display items that match customer needs.
• Manage point-of-sale processes.
• Maintain an up-to-date knowledge of product features and sales promotion
• Tracks sales expenses by tracking, consolidating, analysing, and summarising expenses, and forwarding for reimbursement.
• Update customer records in the company database as required
• Perform any other duties assigned by the director.

Assistant Sales Manager Requirements:

• High school diploma or GED.
• Bachelor’s degree in marketing, communications, or related field is advantageous.
• Proven experience in sales and customer service.
• Proficient in all Microsoft Office applications.
• The ability to work in a fast-paced environment.
• Excellent problem-solving skills.
• Strong management and leadership skills.
• Effective communication skills.
• Exceptional customer service skills.
• The Ability to multitask and work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).
• The ability to work under pressure.

Main Duties and Responsibilities

· Manage day to day operations and ensure smooth running of Futurum campus.

· Proactively engage customers and build good rapport through understanding of students and their progress development.

· Engage in effective sales pitch through familiarising with Futurum curriculum and programme.

· Support management in planning and executing strategies to increase sales.

· Plan, organise and communicate to customers on the various programme and campus events.

· Serve as customer’s main point of contact and manage communication platforms.

· Responsible for customer enquiries, student enrolment and post-sales services.

· Coordinate class schedule and arrange for replacement teachers when necessary.

· Monitor student attendance and follow up to arrange for makeup lesson.

· Perform administrative duties including maintaining ERP, student records and tracking withdrawals.

· Share expertise and provide guidance to direct report.

· Motivate and work as a team in the achievement of service excellence and centre targets.

· Liaise with landlord on updates.

Perform any other duties and responsibilities as assigned by the Operations Director.

Campus Manager

Job Specification

· Possess Degree in Business/Marketing or equivalent.

· At least 1 years of relevant experience in hospitality, marketing or education industry.

· Proficient in Microsoft Applications - Excel/Words/ PowerPoint.

· Good communication and interpersonal skills.

· Meticulous, organised and able to multi-task.

· Prior experience working with children is an added advantage.

Work Scope:

• Work on audit and related assignments under the supervision of audit seniors, managers, and partners, to ensure that these assignments are executed, documented and concluded based on the relevant professional standards.
• Assist in the preparation of reports and schedules that are to be delivered to the clients and other external parties.
• Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis.
• Develop and maintain professional relationships with clients.

Requirements:

• Degree in Accountancy or a professional qualification under the ACCA, ICAEW and SCAQ schemes
• Fresh Graduates from Polytechnic or University are welcome to apply
• Conversant and familiar with the Singapore Financial Reporting Standards and Company Act
• Proactive, committed and a team player
• Possess initiative and ability to work independently
• Possess project management skills

Benefits:

• Approved Training Organisation (ATO)
• Flexible Working Arrangements (FWA)
• Training you to become a professional auditor/ accountant/ business advisors through on the Job trainings
• Challenging and fulfilling career growth
• Dynamic working practices and environment
• Unlimited pantry access

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected]

We regret that only short-listed candidates will be notified.

Your responsibilities as Tax Manager are as follows:

1. Work in the role of team leader on tax related matter under the supervision of directors to ensure that these assignments are executed based on the relevant professional requirements and on a timely basis.
2. Provide guidance and supervise the work of junior colleagues on the preparation of clients’ tax computations and tax returns.
3. Develop and maintain professional relationships with clients.
4. Advise clients on corporate tax, GST and personal tax matters.
5. Provide comprehensive and effective tax compliance and advisory services to clients across a wide range of industries.
6. Assist in training and technical matters of the firm.
7. Assist the administrative functions of client portfolio management.

Requirements:

1. Degree/ Diploma in Accountancy or Tax qualification or a professional qualification.

2. Proactive, committed and a team player.

3. Minimum 5 years relevant experience in a public accounting firm.

4. Good communication & interpersonal skills.

5. Able to perform under pressure.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to CF Administration Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Business Development Manager Job brief

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy.

The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Manager Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople
• Developing goals for the development team and business growth and ensuring they are met.
• Training personnel and helping team members develop their skills.
• Finding and developing new markets and improving sales.
• Perform any other duties assigned by the director.

Business Development Manager Requirements and skills

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Proficiency in MS Office and CRM software (e.g. Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• BSc/BA in business administration, sales or relevant field
• The ability to work under pressure.
• Availability to work within opening hours (e.g. evenings, holidays, weekends).

JOB DESCRIPTION:

Marketing and sales of Sipchem products.

• Reports directly to the Regional Sales Manager.

• Co-ordinates and customises sales activities that cater to regional needs.

• Manage the sales and marketing of the assigned products.

RESPONSIBILITIES:

• Staying abreast of changes in the regional trading environment, proposing strategic marketing plans to best serve the sales objectives of Sipchem Marketing Company (the “SMC”).

• Identify potential partners and opportunities to cooperate and improve the current operations.

• Acquire product knowledge in terms of (specs/packing/shipments/selling terms and conditions/competition/customers).

• Prepare the sales and lifting plan based on the allocation for management review and confirmation.

• Improves product marketability and profitability by researching, identifying, and capitalising on SMC’s relative positioning.

• Keep current on competitors’ activities and distribute pertinent information to SMC’s Sales and Marketing teams.

• Meets marketing and sales financial objectives by forecasting requirements, initiating corrective actions, and minimising costs.

• Prepare weekly and monthly reports, submitting the findings and analysis to senior management.

• Serve as point of contact with distributors and end-users in the Asia Pacific region.

• Tasked with the delivery of marketing solutions and coordinator of sales activities while applying company’s internal processes in an efficient and consistent manner.

• Supporting and assisting the logistics and finance teams where appropriate.

• Following and tracking the day-to-day operations of the regional sales team.

• Prepare a monthly performance report of the company showing a variance analysis between target and actual realisation.

• Managing the existing channel relations with the clients and partners

Responsibilities

• Responsible for designing new products and processes
• Responsible in identifying areas for improvement, maintaining high levels of manufacturing and product quality
• Responsible for ensuring cost-efficiency and conformance with regulatory standards.

Requirements

• Min Degree in Electrical & Electronics/ Mechanical/ Electromechanical/ Mechatronics/ Optics and Photonics Engineering or relevant
• Min 2 years of working experience in manufacturing/ production industry
• Experience in optics/ lasers/ optical microscopic imaging/ multi-channel fluorescence system used in analytical equipment is an added advantage.
• Experience in using multi-meter, function generator and oscilloscope.

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

About Us

Here at GINLEE Studio, we're all about Making Fashion That Matters.

In a world where garments are churned out rapidly, our meticulous process is deemed as luxury in today’s pace of fast fashion. We take immense pride in designing thoughtful and flattering pieces that stay timeless through different seasons of life. To us, good design is both aesthetically-pleasing and functional, and we strive to achieve the perfect balance of both.

We are looking for Assistant Marketing Manager to join our expanding team.

As a Assistant Marketing Manager, we will rely on you for:
• Develop brand communication plans

• Drive brand experience to build customer awareness

• Analyse new market trends and business opportunities

• Profile new target customers

• Define marketing performance in alignment to marketing objectives

• Manage creative concept or marketing and ecomm campaigns

• Manage publick relations activites

• Research and interpret market trenda and development

• Analyse performances of markeitng campaigns

• Other ad hoc duties

We are looking for someone who is/has:
• Preferred degree in marketing, business management or related

• minimum 4-6 years of years of experience in a similar role.

• A self-starter with passion for people and the fashion industry
• Up to date with different social media platforms.
• An analytical mind to gather insights and improve marketing activities
• Shoppers event management, planning and organising

• Confident persona to communicate with corporate business partners and media for

collaboration in event marketing

• Familiar with various e-commerce platforms, digital and social media marketing

JOB DESCRIPTION:

You are responsible for all areas related to Human Resources functions in the areas of recruitment, employee engagement, performance management, training and development as well as updating and maintenance of Human Resources records. Overall responsible for payroll administration matters.

You will be required to manage and monitor the Organization daily operations relative to General Office Administration (General Office Administration covers Information Technology, Administration, Office Security, Legal and Facilities Management).

KEY RESPONSIBILITIES/DUTIES:

Human Resource Administration

• Foster strong partnerships with solutions to key stakeholders
• Partner with stakeholders to manage talent acquisition, sourcing and interview of candidates; prepare salary proposal; from on-boarding and off-boarding process.
• Provide HR solutions and advice pertaining to people matters, by working on continuous improvement of HR policies, benefits, programs and processes, ensuring compliance to regulations and best practices
• Collaborating with departments teams to support employee training and development plan and enhance on promoting a continuous learning environment.
• Collaborating and also to support talent development and succession planning initiatives to build a pipeline of future leaders
• Develop workforce planning strategies so as to identify any workforce risks and issues which may affect future demand
• Identify key issues so that to diagnosis of business and employees issue so that to improve on employee engagement and business performance.
• Provide advice and guidance to managers in developing, documenting, and communicating solutions (including disciplinary action) for employee relations issues
• Any other duties assigned by the management.

JOB REQUIREMENTS:

• A degree in Human Resource or business equivalent.
• At least 6-8 years relevant working experience.
• Proficient in Employment Act and MOM regulations, familiar with government regulation practices in Singapore.
• People management and negotiation skills.
• Familiar with applications and Payroll system eg.Timesoft.
• Proficient in taking of minutes and presentation at respective Committees Board Meetings.

By responding to Singapore Environment Council's advertisement, consent is considered given to Singapore Environment Council to collect the required personal data for the purpose of recruitment. Singapore Environment Council will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

Kindly submit your CV updated with you availability and expected salary. Only shortlisted candidates will be contacted.

JOB SUMMARY

Functions as the strategic business leader for residential service activities required between the homeowners and the management company. Manages luxury condominium facilities with attention to and support of the 4 Pillars of Operational Excellence. Monitors the development and implementation of residential brand strategies and supports the leadership team in flawless execution. Assists in developing and implementing property-wide initiatives that deliver products and services that create owner engagement while remaining in-line with the condominium documents. Acts as the liaison between the management company and the homeowners and fosters positive relationships between all parties.

CANDIDATE PROFILE

Education and Experience

• Bachelor’s degree from an accredited university in Hotel Management, Hospitality, Business Administration

OR

• Related major; 2 years’ experience in residential hospitality, or related professional area preferred.

CORE WORK ACTIVITIES

Maintaining Residences Operations

• Maintains knowledge of owners’ name/number/family members, residence numbers, and floor plans and hours of operation.

• Maintains knowledge of all marketing packages and promotions used by the sales team (if the property is still in sales).

• Maintains knowledge of the Hotel Reservation Services

• Responsible for assisting in the day to day operations for Residences, including vendor activity on-site and office administration.

• Conduct daily line-ups

• Participate in monthly departmental meetings to review and assist in the implementation of action plans to improve employee and owner satisfaction.

• Provide employee recognition on an ongoing basis, including an annual staff event.

• Maintain complete knowledge and comply with all residences policies and procedures and protects the privacy of the owners.

• Maintain knowledge of homeowner Rules & Regulations.

• Communicate with the General Manager or the Director of Residences regularly regarding issues and information relating to residents.

• Provide feedback to the General Manager of Director of Residences for local standard operating procedures and assist with departmental compliance.

• Create an environment of open communication for Ladies, Gentlemen and Owners.

• Monitor logbooks and service requests to verify timely completion of tasks.

• Monitor unit admittance procedures and verifies correct key inventory

• Creates and maintains filing system: work orders, reports, home care records, invoices, correspondence, owner forms and proof of insurance.

• Office Communication should be replied to and filed in a timely fashion

• Communication via newsletters, email, and faxes may be required on behalf of the association. The General Manager or Director of Residences will monitor the communications the Residential Services Manager will execute.

• Maintains accurate homeowner’s roster and follow up with services deficiencies

• Knowledge of the computer systems including, Mystique, Buildinglink, scheduling software and key control software.

• Communicates with homeowners, management and employees.

• Manages owner expectations while remaining calm and courteous.

• Works flexible hours, including weekends, holidays and evenings if necessary.

Managing and Conducting Residences Activities

• Responsible for assisting in the planning and execution of services and lifestyle activities involving homeowners and the hotel when applicable.

• Responsible for supporting the leadership team in fostering and maintaining good relationships with the homeowners and their representatives by providing services and amenities aligned with Ritz-Carlton Brand and quality standards.

• Actively participate in activities and communication that support full participation in the Owner Engagement Survey.

• Document all resident requests, complaints or problems immediately, implement them in to Buildinglink and notify the designated departments.

• Serves as a liaison between homeowners and various departments and builder/developer.

• Provide homeowners with at least 3 options for vendors or Ritz-Carlton services that can aid in home or unit maintenance. Will report any issues that pertain to vendors or service providers and will assist in resolving the issue.

• Communicate a la carte services provided by Hotel and will communicate requests in a timely manner.

• Submit maintenance and housekeeping requests to the appropriate department and follow up accordingly.

• Collect resident owner’s preferences, track and record additional preferences and put them in Mystique.

• Report any common area items that are not in line with Ritz-Carlton Brand Standards.

• Create an environment that fosters WOW stories and Lionshare Best Practices.

• Familiar with Business Priority Matrix.

• Participation in the creation of WIG’s, Lead Measures and the WIG Boards. Participate in weekly calls.

• Familiar with the balanced scorecards in Employee/Owner Engagement.

• Plan regular social gatherings for owners and assist in the creation of newsletters and other methods for communicating events.

• Assists in the properties cleanliness and is responsible for their part in protecting the physical asset through visual inspections and self-audits.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Responsibilities:

· Manage front office operations

o Collaborate with various departments on guests' special requirements and requests.

o Develop operations plans for front office operations.

o Identify and resolve deviations and irregularities related to front office services.

o Implement operating procedures and service standards for front office operations.

o Manage personalised reception services for VIP guests' arrivals and departures.

o Monitor front office operations to ensure adherence to organisational standards and procedures.

o Monitor room inventory levels and reconcile discrepancies.

o Manage all room keys inventory are accurate.

o Attend to all incoming emails and follow up actions taken accordingly.

o Storage of luggage in the baggage room is properly controlled, recorded, and is neat and tidy at all times.

o Review operations reports and/or statistics to monitor and report departmental performance.

o Daily update of digital signage events board on F&B activities and events for the day is accurate.

· Drive service and operational excellence

o Build guest relationships to enhance return visits.

o Interact with guests to gather feedback on service quality.

o Manage service recovery for escalated guests' concerns and feedback with proper records.

o Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction.

o Review and recommend systems and processes for workflow and productivity improvement.

o Manage cost control to keep departmental operating expenses within budget.

· Manage operational risks

o Manage emergency situations.

o Operationalise compliance management on data protection regulations and organisational security procedures for guest registration and credit and cash transactions.

o Where on night shift, all emergency and/or incidents should be duly reported immediately with records.

· Team Management

o Provide mentoring and guidance to improve staff work performance.

o Carry out daily briefing with team members.

o Upkeep proper daily operations records.

o Attend meetings when required.

· Any other tasks to be assigned by the Management.

Key Requirements:

· Diploma in Hospitality Management

· Minimum 5 years of relevant experience

· Strong working knowledge on Opera system

· Proficiency with Microsoft Word, Excel, and Outlook computer programs

· Shifts work including weekends and public holidays

· Strong communications and written skills

· Able to work independently and as a team

· Calm, efficient, and able to work well under pressure

· Good problem-solving and decision-making skills

· Well-groomed and possesses a cheerful disposition

· Good interpersonal skills

· A passion for delivering exceptional levels of guest service

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.