Purpose of Job

The Assistant Manager, Community Services & Programmes is responsible in the implementation and execution of the organisation’s volunteering and outreach programmes:He/She coordinates recruitment activities for volunteers and matches them to the appropriate programmes based on

requirements.

• He/She oversees the operational matching of volunteers to fulfil the programme execution, reviews information materials that are for distribution to clients and volunteers to ensure its smooth execution.

• He/She guides volunteers in executing programme activities.

• He/She evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.

• He/She projects the organisation’s requirements for volunteers, evaluates the effectiveness of volunteer partnerships and develops risk mitigation measures for volunteer programmes.

• He/She evaluates volunteer management policies and processes and leads their implementation.

• He/She works in partnership with the Fundraising Team to ensure fulfilment of CSR opportunities for Sponsors / Donors, this would include organising community engagement events for CSR Sponsors/ Donors.

• He/She also collaborates with other organisations to develop programmes and develops community outreach plans to target client groups, external agencies, organisations and the community.

Resposibilties

• Volunteer management

o Develop the recruitment strategy for volunteers and the reactivation strategy for passive volunteers.

o Evaluates volunteer management practices and develops volunteer training/ orientation as well as volunteer recognition and engagement programmes.

o Develop impact measures for volunteers.

o Collaborates with social service organizations, community stakeholders, corporate partners and agencies for volunteer partnerships and maintains networks with local community service and grassroots organization.

o Conducts needs analysis for volunteer programmes, implements risk mitigation measures as well as volunteer policies and processes.

o Develop volunteer management strategies and establish a structured framework from resourcing, recruitment engagement, development to retention.

o Identify new volunteers and develop engagement strategies to build a strong pool of volunteers.

o Support and collaborate with programmes and fundraising events to address respective needs for volunteers’ resources.

o Plan and coordinate the recruitment of volunteers for the various programmes and events.

• Volunteer data management

o Ensures the accuracy and updating of the volunteer database.

o Ensures the volunteers are updated on the programmes and fundraising events.

o Provide the analysis reports on the trends and evaluate, identify gaps or issues, application and formulate recommendations so that to translate into practices.

o Support the innovation of work processes, including digitalization of data collection.

• Identify opportunities for collaborations

o Identifies opportunities for collaborations with social service organisations, community stakeholders, corporate partners and agencies so that to grow the volunteers.

o Drives engagement with key stakeholders through various platforms, working in conjunction with corporate communications and fundraising.

o Working with Fundraising ensures fulfilment of CSR opportunities for Sponsors / Donors.

• Programmes Knowledge

o Build an understanding of the programmes under Community Services and work with Programmes Team to develop opportunities for volunteering.

o Maintain good relationships with community partners, sponsors, programmes.

• Assist the Senior Manager/ Manager for yearly budget and in overseeing the management of expenses for the department.

• Lead secretariat support for Committees.

• To work collaboratively with YWCA colleagues to support all YWCA community or fundraising events, including being involved in planning event and staffing event (which may include weekend and evening hours).

• Any other duties assigned by the Management.

Requirements

• least 5 years of working experience in Social Service or related work.

• Good leadership and people skills.

• Strong team player with passion to serve the community,

• Proficient in Microsoft Office application in Word, At Excel and

Powerpoint.

Competencies

• Excellent written and verbal communication skills.

• An adaptable, resourceful and proactive professional who possesses good team management skills.

• Team player with strong interpersonal skill.

Assistant Marketing Manager (Residential)

Our client is a leading Singapore-based property company with a strong presence in real estate development, investment, and hospitality management. As part of the marketing team, you will play a key role in the entire lifecycle of property launches, from pre-launch preparations to the final handover of completed projects

Key Responsibilities:

• Coordinate property launches, handovers, and related activities.
• Liaise with legal teams and authorities to ensure accurate sales documentation and approvals.
• Conduct market research and comparative analyses to support marketing strategies.
• Manage customer, buyer, and agent inquiries professionally and efficiently.
• Organize and oversee showflat operations, logistics, and marketing events.

Requirements:

• Minimum Diploma in Real Estate, Business, or related field with 5 years of relevant experience.
• Proficient in Microsoft Excel and PowerPoint, with stro.ng analytical skills.
• Excellent organizational and communication skills, with attention to detail.
• Resourceful, diligent, and capable of managing multiple tasks effectively.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

Be responsible for the preparation of corporate secretarial documents, maintenance and updating of statutory registers and secretarial records, attending board/board committee meetings, handling of client billing and payments and other ad-hoc duties, as and when required.

Key Responsibilities:

Portfolio Lead

We serve a broad spectrum of clients whose boards comprise successful business leaders and professionals. You will be given an opportunity to gain exposure to high level board discussions that will present you with many learning opportunities in the various industries that we serve.

• Deliver Customer Satisfaction
• Portfolio Management
• Providing guidance to the Executive Support

Board.Vision Project Advisory / Support

This is a digital board activity management software developed by Trusted Services to enable boards to go paperless and make decisions in an efficient manner, anytime and anywhere. We have a team who will provide training to new joiners.

• Advise on various aspects of the project development
• Provide and attend training / sales presentations
• Provide other support to the Product Owner, where required, to meet project deliverables

Executive Support

• Attend to assignments or queries proactively
• Atend and draft client's meeting minutes

Dynamic Adaptation:

Manage portfolio of companies with minimal supervision.

Qualification, Competencies/ Other Requirements

• Minimum 3 years of experience in corporate secretarial work.
• Diploma holder with related experience or degree holder or holder of a professional certificate in chartered secretary.
• Good understanding of regulatory and statutory requirements of the Singapore Companies Act.
• Ability to organise and prioritise work.
• Possess a flexible and proactive attitude.
• Good command of English is a key requirement.

Job Summary:

• Industry: Healthcare
• Location: Novena
• Work Schedule: 8:30am to 6pm (Mon to Thu) and 8:30am to 5:30pm (Fri)

Job Responsibilities:

• Support and work closely with the Chief Data Officer (CDO) to develop and implement the company’s Data Strategy for decision making purposes
• Develop, review and update data-related policies to ensure alignment with the national data policies
• Oversee the management and maintenance of the company platform for data request to facilitate data requests by staff.
• Put in place protocol that complies with relevant data access, sharing, and security policies.
• Serve as a point-of-contact to liaise with other institutions and external parties for data request as well as to contribute to the group analytics and digitalization effort.
• Develop and implement proper data assets management standard operating procedures and workflows across the Data Life Cycle from data acquisition, fusion, access and distribution, to disposal
• Collaborate with the relevant departments/units to build staff literacy, competency, capabilities, and knowledge in safe, efficient, and effective data exploitation and management on various platforms
• Oversee the secretariat support for departmental and hospital working committees to support digital transformation agenda and build communities of practice to share knowledge and best practices
• Lead change management, engagements, and communications with different levels of stakeholders, on issues pertaining to data management, data sharing, and data exploitation.

Job Requirements:

• Degree in Computer Science, Computer Engineering, Computing in Information Systems, Information Management or Management Information Systems or related fields
• At least 5 years of relevant working experience in business data management and governance with experience in developing data strategy
• Experience in handling compliance reviews or overseeing data management / IT systems is preferred
• Experience in data analytics is an added advantage
• Possess strong data and technological knowledge, covering recent topics such as data governance, data policies and data domains.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only short-listed candidates will be notified.

Registration No: R24123448 / EA Licence No: 12C6253

Job Description & Requirements

Overview
Are you a skilled Marketing Communications Executive with a passion for e-commerce? Do you have experience with Mirakl software, strong marketing skills, and a keen understanding of warehouse operations? Join our team as an E-Commerce Assistant Manager, where you’ll play a vital role in driving online sales, enhancing customer experiences, and integrating marketing strategies with e-commerce operations.

Key Responsibilities

Marketing Communications

• Develop and execute marketing campaigns to promote e-commerce sales through email marketing, social media, and paid advertising.
• Craft compelling product descriptions, brand stories, and promotional content for e-commerce platforms.
• Analyze website traffic, customer behavior, and sales data to improve campaign performance and refine strategies.
• Collaborate with the design team to create visually appealing and brand-compliant marketing assets.
• Manage customer engagement strategies to build brand loyalty and enhance the online shopping experience.

E-Commerce Operations

• Coordinate daily e-commerce platform activities, including product listings, promotions, and order fulfillment.
• Ensure product information, descriptions, and images are accurate, engaging, and aligned with brand guidelines.
• Work closely with the inventory team to maintain accurate stock levels and ensure smooth supply chain operations.
• Monitor e-commerce platform performance, troubleshoot issues, and recommend improvements.

Integration and Collaboration

• Lead the integration of Mirakl with warehouse management systems (WMS) to streamline operations.
• Work closely with IT, logistics, and sales teams to ensure seamless alignment of e-commerce and marketing functions.
• Document integration processes and maintain up-to-date records of warehouse procedures.

Brand Building and Compliance

• Stay updated on e-commerce trends, marketing technologies, and industry best practices to keep the brand competitive.
• Ensure all communications, campaigns, and e-commerce activities comply with regulations and company standards.
• Develop and manage budgets and performance reports for marketing and e-commerce initiatives.

Requirements

• Bachelor's degree or equivalent or a related field.
• 3-6 years of experience in marketing communications, with a focus on e-commerce operations.
• Proficiency in Mirakl software, MS Office Suite, and tools like Google Analytics.
• Strong understanding of digital marketing strategies and e-commerce platforms (e.g., Shopify, Magento).
• Exceptional writing, editing, and communication skills.
• Analytical mindset with the ability to interpret data and optimize marketing strategies.
• Experience collaborating across teams, with strong organizational and time-management skills.

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

# Convenient work location nearby MRT Station (West/Central)

# Salary up to $7500 + Great Benefits

Our client, a primary healthcare institution in Singapore is currently seeking candidates to join them as an Assistant Finance Manager.

Job Responsibilities:

Financial Management and Reporting

• Handle monthly and year end closing of accounts
• Prepare financial reports and necessary materials for senior management
• Fixed Assets/Projects Claims Management
• CAPEX utilization tracking for funded and self-funded projects
• Manage internal and external audits
• Budget Preparation and Forecasting Activities
• Financial analysis for management information and cost control purpose

Stakeholder Management

• Business partnering to provide strategic financial and business insights, understanding of operating expenses and performance, and review of strategic plans
• Establish a strong understanding of financials and cost drivers to provide analysis and recommendation to drive competitive costs and guide pricing decisions

Finance Operation & Others

• Review and approve vendors invoices and payments in platforms, and Purchase Requisitions
• Develop processes and procedures to enhance workflows to improve accuracy, efficiency & simplicity
• Support systems implementation projects and change management tasks

Job Requirements:

• Degree in Business or Accounting
• Minimum 5 years of relevant experience in Accounting, Financial Planning & Analysis (FP&A), and/or Costing & Pricing knowledge
• Qualified member of a professional accounting association (Chartered Accountant) will be advantageous
• Proficiency in SAP (FI-CO and Hana), Advanced Excel skills and data visualization tools preferred

Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to [email protected]

Johnny Low Jia Rong (Mr.)

Assistant Manager

CEI Registration No.: R21100789

Personal Data Protection

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about the company

SGX listed, strong branding in the market with a strong client base. They are currently looking for an FP&A Manager to help with the needs of the business.

about the role

We are looking for a skilled and dynamic professional to join our team. The successful candidate will support and liaise with our operations, maintenance, and commercial functions. Key responsibilities include conducting monthly and ad-hoc management reporting, analyzing operational and commercial drivers that impact financial results, and managing the annual budget and monthly financial forecasts from planning to execution. You will also track financial performance against actuals, budgets, historical data, and forecasts, and handle various ad-hoc financial data requests. Additionally, you will contribute to digital systems implementation by defining requirements and developing content. This role is an individual contributor role, there will be no direct reports under you.

skills and experience required

You should possess a finance, econs, mathematics or accounting degree. They are looking for experienced Analysts from a pure commercial background. Big 4 Audit background is not necessary. You must like mining data, this role will have minimal business partnering involved. They have implemented a new reporting system and has already gone live but you will be invovled in improving the system/work flow. Title will commensurate with years of experience. You should be one to thrive in a fast paced environment and has good Excel skills. This company pays AWS and high variable bonus. 100% wio and is at CBD.

To apply online please use the 'apply' function (EA R22111662).

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating of staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

This role is responsible for supporting the department in driving change management, re-engineering of business process & enhancements of systems to achieve operational efficiencies and service excellence. Support the activities that drive continuous improvement of efficiency and effectiveness of people, process and systems through Human Centred Design.

Responsible for the overall coordination, implementation, execution, control and completion of key processes and value streams and ensuring consistency with company strategy, goals and compliance with regulatory requirements.

Responsibilities

• Support key deliverables in projects, system enhancements and processes that are compliance with regulatory and risk management controls, corporate policies, procedures and guidelines.
• Collaborating with key stakeholders on deliverables outputs, timelines and requirement criteria, establishing structure, developing and maintaining plans, identifying/managing risks and monitoring/reporting progress.
• Identify and evaluate system gaps and recommend solutions for system enhancement to achieve defined levels of improvement in efficiency and productivity.
• Map and design customer journey (from e-submission to issuance) across different business processes, platforms and back-end systems.
• Co-ordinate and gather requirements from different teams to ensure accurate and complete information for the users.
• Works closely with business analysts, developers, business users and team members to understand business requirements.
• Create user flows, process flows and maps to communicate the customer journey and system integration points.
• Support process/transactions changes with compliance and adherence to regulations.
• Assess the impact and changes to business rules and system.
• Contribute to product development, define system and process requirements to support the new products. Perform impact analysis on existing current process/system, sign off business requirement document and test plans.
• Establish User Acceptance Testing (UAT) test scenarios and execute UAT plans in accordance with the agreed timeline and specifications. Ensure quality of UAT for successful implementation to production.
• Prepare documentation and update operations guide.
• Periodic fact checks post implementation to ensure outcomes and changes are per expected outcomes.
• Actively support Client Management and multiple distribution channels by providing necessary training and information on business rules and processes to staff and external parties.
• Support operational activities by assisting users in resolution of production errors and liaising with IT & BA on proposed solutions.
• Provide support on external and internal audits and to ensure that operations team abide by the procedures set, acceptance of risk is within the acceptance criteria, identify any gaps for further enhancements and improvements.
• Continuous improvement and customer centricity; identify areas of opportunity through analysis and develop recommendations for improvement.
• Ability to translate issues and problems into effective business solutions.
• Adopt agile methodology in the implementation of deliverables.

Preferred Qualifications:

• Min Degree qualifications
• Min 4 years of working experience in Life Insurance Operations / SME / System / Business Analysis work
• Good organization and multi-tasking skills
• Good problem solving and decision making skills
• Good process design and improvement skills.
• Strong people and interpersonal communication skills
• Client centricity skills
• Good understanding of the principles of insurance products (life, disability, health, medical, universal life, investment-linked, accidental products)
• Good understanding of the regulatory aspects of life, health and investment linked insurance industry (MAS, LIA, CPF Board, MOH, MOM)

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Job Description & Responsibilities:

• Processing guest check-ins and room assignments following hotel’s rate structures, discounts, sell/upsell strategies and accommodate to special requests whenever possible
• To provide assistance when required for luggage’s, safety box, additional guest room keys, transportation etc.
• Collect payment in compliance with cash handling, credit card processing and accounting policies and procedures
• Answer enquiries about hotel services, in house events, directions, attractions etc
• Pre-register, block reservations and as appropriate, take same day and future reservations as well as to follow P&P for room cancellations
• Perform night audits during midnight shift and prepare necessary reports
• Handle any loyalty membership “Bonvoy” related enquiries, including adequate management of “Preferred”, “Gold” and “Platinum” members
• To always be on time and at work when scheduled, in proper grooming and uniform
• To always remain professional with positive attitude and actions when communicating with guest and associates
• Managing the Front Office Team with Front Office Manager inclusive of rostering/appraisals/discplinary action.
• Any other duties / task as requested by management

Other Requirements

• Candidate must possess at least Professional Certificate/NITEC in any field
• Required language(s): English, preferable one other spoken language
• At least 2 year(s) of working experience in a related field
• Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate
• Preferably Junior Executive specialized in Hotel Management/ Tourism Services or equivalent

• Understand our salon products & services.

• Coordinating the implementation of the Safe Management Measures for the store.

• Maintain the cleanliness of the shop area & understanding the importance of hygiene and cleanliness of the shop.

• Ability to handle customers' requests and complaints with grace.

• Establish contact and developing relationships with customers.

• Recommend hairstyle, coloring and treatment, according to the client’s preference.

• Hands-on experience in coloring, rebonding, hair setting, hair perm techniques.

• Style customer's hair to desired effect, including shaping, curling, cutting, trimming, setting, etc.

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered.

• ordering and replenishing supplies, completing accounting duties, adhering to hygiene standards, and overseeing customer service.

• Inform clients about new services, Promotions and discounts.

• Liaise with external Marketing Company on the Salon promotion campaign & advertising.

Requirements:

• Minimum 5 year working experience.

• Good interpersonal and communication skills.

• Friendly, outgoing, creative mindset and a good eye for design.

• Able to work any shift or split shift

• Able to work OT on weekends and public holiday.
Must be able to work extra hours or weekend if needed

· Must be able to work night shift and split shift

· Must be able to work extra hours or weekend if needed

Basic: Up to $3200

Working Hours: 8.30am - 6pm

Location: Paya Labar Quarters

Responsibilities:

• Support HR Business Partners (HRBPs) to understand Hiring Division’s hiring needs
• Handle day-to-day recruitment operations such as posting of job advertisements, screening and shortlisting of candidates, interview scheduling to the on-boarding of new hires
• Handle on-boarding and off-boarding administrative matters
• Support the administration of scholarship and internship
• Creation and maintenance of employee records in HR system and P-Filing
• Ensure the smooth running of operations in accordance to prescribed policies, standard operating procedures and customers’ expectations
• Responsible for meeting KPIs
• Address to employees’ issues promptly
• Adhere to high ethical standards and comply with all regulations / applicable laws

Requirements:

• Min. 1 year working experience in end-to-end recruitment, offboarding, HR operations.
• Diploma/Degree in HR, administration, or related field.
• Good working knowledge on Microsoft Office including intermediate level for Excel.
• Prior experience with Workday and/or SAP systems is an added advantage.
• Prior experience with working with government agencies is an added advantage.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Hui Yew Cheong

Registration Number: R24124511

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Job Responsibilities:

· Provide full support on Employee Life Cycle processes, including recruitment, onboarding, off-boarding, orientation, employee relations, compensation & benefits and performance management, ensuring compliance with Singapore labor laws and other applicable regulations.

· Collaborate with external payroll vendor to process payroll accurately, ensuring alignment with MOM regulations and latest legislative updates.

· Handle work passes administration i.e. application, renewal and cancellation

· Support in developing and implementation of HR policies and procedures

· Assist in handling employee disciplinary issues and grievances

· Offer assistance to employees and ensure that they are kept informed throughout the implementation of HR services, policies, and programs.

· Support activities for HR processes and tools such as Performance Development Plan, Employee Satisfaction Survey, etc.

· Ensure personnel database and other local personnel administration systems are accurate and up to date.

· Delivery HR monthly report for the responsible area include headcount, recruitment status, organization chart and any others report upon request from time to time.

· Any other tasks/projects as assigned by People Business Partner from time to time.

Job Requirements:

· Diploma or Degree in Human Resources or any related discipline.

· Results oriented with “hands on” approach.

· Excellent communication and interpersonal skills.

· Initiative and team player, able to work independently.

· Minimum 1 year experience in Human Resources or related profession. Fresh Degree holder with passion in Human Resources are welcomed to apply.

· Well-versed in MS Office Applications.

About ACP:

ACP is the leading provider of learning management systems (LMS), e-learning, website Development and ICT solutions. In our current day and age, the adoption of technology in jobs worldwide has enabled us to streamline job processes and increase organizational efficiency, all thanks to the power of the internet. As such, digital literacy is a crucial skill that must be imparted to the next generation, and we continuously strive to empower every individual to learn through technology in our borderless world.

Roles & Responsibilities:

We are seeking a motivated and enthusiastic HR intern to join our team. This internship opportunity will provide valuable hands-on experience in various aspects of human resources and will be an excellent opportunity to learn and develop skills in a professional work environment. If you are keen on pursuing a career in HR, this internship opportunity will be an excellent stepping stone to gain practical experience and develop your skills in the field.

What you will be involved in:

Human Resource Interns will be involved in three main aspects of HR:

1. Recruitment

• Assist in job postings via the various online recruitment job portals
• Drafting of different types of contracts, such as Offer letter
• Arrange interviews for shortlisted candidates

2. Retraining

• Recommend the appropriate e-learning courses and/or classroom-based courses to our staff
• Follow up with each staff member’s feedback on his or her completed training
• Follow up with the staff’s performance after training with his or her reporting officer and recommend if the course should be continued for other staff

3. Retention

• Assist in the administration of staff benefits & schemes
• Learn about the different leave entitlements of each employee and link up with our Manpower’s regulations
• Assist in the accountability of the leave reports of all staff to facilitate monthly payroll processing
• Planning of company bonding, CSR and celebratory events

Why you will love working here:

• We are a fun and inclusive team that works closely to bring success to the company
• Interns will earn annual leave after 3 month of service with the company
• Testimonial to be given to interns upon completion of internship

Internship learning outcomes:

• To gain working experience, sharpen soft skills by interacting with potential candidates
• Learn how to be organized and analytical
• Be creative in proposing new solutions to challenges

Who we are looking for:

• Currently a full-time student pursuing major in Human Resources Management or related fields
• Basic understanding of HR work flow, especially on the 3 key areas on Recruitment, Retention, and Retraining
• Good communication and being able to comfortably and pleasantly deal with a variety of people
• Detail-oriented
• Good organizational and planning skills
• Able to work in a team and independently as well
• Must be able to commit full time for at least 4 months

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Established in 2011 in a joint effort by the Maritime and Port Authority (MPA), the Agency for Science, Technology and Research (A*STAR) and the Singapore Economic Development Board (EDB), SMI develops strategies and programmes to achieve its mission with key focus areas in sectors such as port, shipping and maritime services. SMI charts the maritime research strategy and promotes greater industry-academia R&D collaborations to be undertaken in Singapore.

Role and Responsibilities

We are seeking for a Manager/Assistant Manager, to be part of our R&D team, to strive towards our Mission in establishing Singapore as a leading global maritime research centre of excellence in Next Generation Port, Smart Shipping, and Green Technologies.

You will support the Deputy Executive Director and work with a team of R&D managers to strengthen R&D collaborations between our maritime industry and academia partners.

The key responsibilities will include:

Strategy Planning

· Map out latest developments and carry out gap analyses in science and technologies relevant to maritime domain, and identify new emerging areas for Singapore’s maritime strategic interests;

· Develop strategies, initiatives and programmes for the translation, deployment, commercialisation, and internationalisation of maritime R&D through engaging government agencies, Institutes of Higher Learning (IHLs), Research Institutes (RIs), maritime companies and other relevant stakeholders

Initiatives and Programmes

· Plan and implement R&D programs and initiatives;

· Evaluate R&D proposals submitted or led by IHLs/RIs;

· Oversee and manage performances of maritime Centres of Excellence and Programme Partners;

· Manage awarded projects and budgets, including variations to budget/ project duration/ project-lead, collation of reports, and review of completed projects.

Engagement

· Engage potential overseas IHLs/RIs to identify synergies, coordinate maritime R&D collaborations, and facilitate multilateral R&D engagements for impactful joint initiatives.

· Engage companies in the maritime industry to understand their technology and business needs, partnering with key stakeholders to showcase local R&D capabilities, and facilitating research opportunities by harmonizing industry needs with local R&D capabilities;

· Drive partnerships between the research ecosystem and industry, and to catalyse technology commercialisation, focusing on industry collaboration projects and translation platforms in the maritime domain

· Plan and organise engagement visits to project partners

Other Duties:

· Oversee R&D processes to ensure compliance with established funding policies and procedures;

· Manage internal R&D capability development and resourcing;

· Represent SMI in R&D matters, when required or any other ad hoc duties assigned.

Qualification and Experience

a. Background in Computer, science and engineering fields with 3 years of relevant working experience

b. Experience in R&D strategy formulation, technology fore-sighting / road mapping, technology translation, and/or good working knowledge of the R&D landscape in Singapore.

c. Experience with grant governance and administration e.g. funding guidelines or compliance requirements;

d. Strong interest in applied science and technology R&D and research community engagement

Skills

a. Proficient in Microsoft Office and grant management software (e.g. Oracle Netsuite);

b. Good analytical skills, with an ability to take a strategic perspective when formulating proposals and recommendations;

c. Excellent interpersonal, communication and presentation skills for effective engagement of senior stakeholders, partner agencies, IHLs/RIs and companies;

d. Proven planning and organisational abilities.

Role Description

This is a full-time on-site role for a Nurse Manager at St Andrew's Nursing Home (Aljunied) in Singapore. The Nurse Manager will be responsible for overseeing and managing the nursing staff, ensuring the highest standards of patient care and safety, as well as ensuring compliance with regulatory requirements. The Nurse Manager will also work collaboratively with other healthcare professionals to develop and implement policies and procedures.

Key Responsibilities

• Oversee the team of registered and enrolled nurses, nursing aides, healthcare assistants.
• Responsible for compliance of all nursing standards as stipulated by Ministry of health (MOH) and Singapore Nursing Board (SNB).
• Promote evidence-based practices or nursing care delivery.
• Ensure written policies and procedures and work process are available and up to date to guide the nursing care delivery.
• Ensure the smooth transition of residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.
• Ensure appropriate skills mix and adequate manpower resourcing for all shifts and types of services.
• Facilitate staff development, skills and competency upgrading through various opportunities. These may include formal education, in-house training or approved online learning programmes.
• Guide orientation/induction programmes and preceptorship for all new staff.
• Support the DON in nursing home management.

Qualifications

• Registered Nurse/Licensed Practical Nurse in Singapore
• Valid nursing licensure with Singapore Nursing Board (SNB) and appropriate certifications
• Bachelor's degree or diploma in nursing
• Minimum of 5 years of nursing experience, with 2 years of management experience
• Strong leadership, organizational and communication skills
• Excellent understanding of nursing practices and procedures
• Experience in geriatric care desirable
• Ability to work effectively in a team environment
• Excellent problem-solving skills

Responsibilities

• Develop and implement strategies to establish and expand internship and PhD programs that align with the institute’s research goals and areas of expertise, by driving partnerships and engagements with universities, industry leaders and government bodies.
• Design and execute TLL’s training and capability development policy to enhance the skills and capabilities of new/existing staff in alignment with the institute’s overall capacity building efforts. This includes the development of core and functional competencies and TLL’s training roadmap for both administrative and scientific staff.
• Review the training and development policy and propose refinements to create a culture of continuous and shared learning and organise regular talks/sharing sessions for staff to promote a culture of lifelong learning.
• Gather data to measure the effectiveness and impact of internal training programmes and forecast and track the budgets and financial resources required for the training programmes to ensure sustainability and growth.
• Organise staff engagement activities that are aligned to TLL’s values to strengthen culture building, and propose strategies to create more public awareness on the research work undertaken by TLL.
• Undertake ad hoc projects as assigned.

Requirements:

• Degree in Business Administration, Human Resources, or related fields
• Possesses at least 5 years of relevant working experience in HR Development, Training & Development and/or Organizational Development
• Able to multitask and work well under pressure, and be meticulous while ensuring high quality of work
• Ability to collaborate well with internal and external stakeholders, with a creative flair
• A team player and problem solver

Salary and benefits are commensurable to educational qualifications and working experience of the candidates. Benefits include annual leave, medical and flexi-benefits, etc.

Interested individuals may apply by sending their curriculum vitae:

Ms Adeline Ng

Assistant Director (Corporate Development)

Temasek Life Sciences Laboratory Ltd
Email: adeline_ng@tll.org.sg

For more info, please refer to our website: www.tll.org.sg.

(Please note that only shortlisted candidates will be notified)

This Manager/Assistant Manager contract position provides communications and content support to the Community Impact (CI) division, which includes departments that run community engagement programmes, the Singapore National Youth Orchestra (SNYO), and the Singapore Symphony Choruses. This position will focus on strengthening the brand positioning and visibility of key SSG entities like the SNYO and Singapore Symphony choruses, which includes working closely with the respective teams to develop and implement social media strategy and tactics while ensuring alignment with the overall Singapore Symphony Group’s communications and digital plans and frameworks.

KEY RESPONSIBILITIES:

Content creation and social media

• Develop and implement strategies to maintain and grow existing and new social media channels for SNYO and the Singapore Symphony Choruses
• Oversee social media and content marketing for CI, including developing scripts/ story outlines and working with vendors to produce content
• Act as a liaison between SNYO, Choral Programmes, and Communications, Digital & Marketing departments
• Create and edit basic short-form video content for different social media platforms (e.g., IG, TikTok, YouTube, etc.)
• Editorial lead for the community engagement team’s quarterly publication
• Oversee hired photography and videography vendors at concerts; Manage photo and video shoots for the CI division
• Manage related digital assets, including electronic photo and video archives, photo selection for external partners, and permissions/crediting for use of photographs and video, and liaise/ communicate with internal colleagues (e.g., digital team)

Branding and communications

• Work with external vendors to develop brand assets and resources for CI programme needs (e.g., key visuals for concerts and other activities, photo/ video shoots, social media content in the lead-up to key concerts, etc.)
• Plan and deliver marketing campaigns targeted at specific audience segments, including e-brochures, e-mail marketing, and other promotional material
• Document CI programmes and develop compelling narratives for media coverage
• Identify unique stories for press pitching and content building needs
• Work closely with internal Marketing Communications department to ensure brand alignment for all public-facing materials and brand assets for CI.
• Any other matters related to branding and communications of CI work

REQUIREMENTS

• Diploma and above
• Minimum 4 years of branding, communications, social media, or other related work experience
• Experience in arts administration, especially symphonic/ choral music, would be an advantage
• Excellent oral and written communications in English is essential
• Knowledge of MS Word, Excel, and Powerpoint, as well as video editing and photography, are required
• Excellent people skills, including being a good team player, and able to interact with people from different backgrounds and personalities
• Must be meticulous and organised with a strong sense of pride in the quality of their work
• Able to work flexible hours, including some evenings and weekends when needed

Please provide a comprehensive resume and cover letter also stating current and expected salaries.

Only shortlisted applicants will be notified.

(Candidates with more years of relevant experience will be considered for Manager role)

Work Location: Singapore (Global HQ)

Reporting to the Senior Manager, Global FP&A, the incumbent will be the Finance Business Partner to Sales and Marketing/Manufacturing/SCM/ Procurement/HR leadership globally in formulating short to mid business direction and plan.

The AM/Manager would work with an assigned Region and global level for tasks with relatively higher complexity. This calls for the ability to combine knowledge & skills informed acquired through experience, to take a holistic view in business review and to deal with ambiguity & volatility.

Key responsibilities:

• Facilitate the submission of forward-looking monthly forecasting, annual budget and long-term projections, followed with insightful analysis on trend & deviations.
• Conduct commercial analysis at in-depth level for actual data in financial statements, sales, production/CAPEX data, procurement data, inventory, Standard Costing Production variances and other relevant operational information.
• Perform analysis relating to product costing, manufacturing site costs, SCM costs, Inventory and CAPEX related processes for the Region assigned and at global level.
• Responsible for America region especially US FP&A full coverage. This includes full P&L analysis, review of financial trends, forecast, budget and CAPEX, etc
• Highlights exceptions & provide feedback to management for improvement.
• Lead global initiatives and projects on relevant improvement relating to work processes, reporting templates, efficiency, timeliness & accuracy in data collation / analysis and performance tracking.
• Provide leadership to all users at global level, as a Business Process expert, during system upgrades or new system implementation, working with external consultant to deliver results according to timeline.
• Represents Global Finance in ISO matters and also acts as ISO internal auditor for DyStar.
• Track & analyse KPI achievements at global level e.g. Revenue & profitability, by drilling down to Product Range, Sales Area & Customer details.
• Work with Business Intelligent tools, SAP/BW systems to gather data, turning data into storyline supported by graphical illustration.
• On ad-hoc basis (e.g. M&A activities, shareholders requests, legal cases, financial modelling), to support global leadership team in decision-making via periodic research and compilation of essential key information from internal & external sources e.g. market trend, competitive landscape, industrial benchmarking etc.
• Support Senior Manager on other ad-hoc assignments.

Requirements:

• Degree in in finance / accounting with minimum 8 years’ experience in FP&A and Standard Costing.
• Hands-on experience in production-oriented & manufacturing environment preferred.
• Knowledge of intermediate level of double-entries, basic understanding of intercompany transactions, project management would be a plus.
• Ability in designing & drawing graphs and interpreting them.
• Adept at working with large data sets and able to draw insights from it.
• Good understanding of ERP & BI Tools (SAP and SAP Business Warehouse will be an advantage).
• Excellent Microsoft Office skills (especially Excel).
• Good sense of urgency in meeting reporting deadlines.
• Strong analytical skills, meticulous.
• Excellent communication skills & fluency in business English. Needs to be able to work with multicultural teams and communicate with various regional/global team members.
• Ability to speak and write Chinese will be preferred as this role requires liaison with our Chinese counterparts.

KEY DUTIES AND RESPONSIBILITES:

• Lead and support QC team for daily QC activities by ensuring timely analysis, documentation, and review of RM/PM/FP/IPC/Stability and Process validation samples as per predefined standards.
• Write and / or review controlled documentation related to laboratory operations or testing such as SOP's, analytical protocols, analysis reports, forms and validation documents.
• Ensure compliance with FDA/USP/EP/ICH/ChP regulations and internal controlled procedures in the QC Laboratory.
• Ensure readiness of QC Laboratory in internal / external audits.
• Maintain data integrity in Quality Control activities and ensure appropriate traceability.
• Initiate change control documents.
• Lead and participate in stability program, method validations, technical transfer, method transfer and validation / qualification activities at the site.
• Participate in New Product Introduction activities.
• 9. Lead and participate in laboratory investigations. Document laboratory investigation activities or review and approve laboratory investigation reports.
• Participate in site corrective action / preventive action (CAPA) program. Ensure timely completion of all commitments made under QMS.
• Lead and participate in key performance indicators for improving laboratory efficiency, monitoring equipment performance.
• Lead QC Department training program by imparting training to new staff and comply with Analyst Qualification procedure.
• Escalate the quality events, trends as appropriate to QC Head.
• Remain abreast of current regulatory, pharmacopeia and cGMP trends.
• Serve as subject matter expert on laboratory instrumentation and compliance issues.
• Lead the QC team, evaluate competencies, assign responsibilities, monitor performance, counsel and provide guidance. Plan & monitor the training and development requirements, motivate staff appropriately to build a committed, motivated & competent team.
• Participate in personnel decisions (interviewing, hiring, performance appraisals, promotions, termination, staff development, improvement plans) regarding subordinate staff.
• Maintains a safe laboratory environment by implementing recommendations made by EHS.
• Initiate CAPEX for equipment purchases.
• Support in budget preparation for QC Laboratory.
• Any other activities as and when assigned by the Superior.

JOB REQUIREMENTS:

• EDUCATION: Degree in science or related discipline (e.g. Chemistry, Chemical Engineering).
• EXPERIENCE: Minimum 8 years of quality control experience in pharmaceutical manufacturing industry and minimum 2 years of supervisory experience in managing team.

KNOWLEDGE & SKILLS:

• Possess working knowledge of GMP in the pharmaceutical industry.
• Excellent interpersonal and analytical skills, good verbal, and written communication skills.
• Working knowledge of qualification, calibration, and operation of laboratory equipment such as HPLC, GC, FTIR and Dissolution equipment.
• Working knowledge of method development, validation, verification of analytical method.
• Familiarity of 21 CFR Part 11 requirements.

TO APPLY:

Candidates are encouraged to apply this position via email to [email protected]. with the following information in the resume.

· Work experiences and job responsibilities.

· Current and Expected salary

· Reason for leaving.

· Date of availability

· Education background

We regret that only shortlisted candidates will be contacted.

As a manager, you will ensure that your diverse portfolio of international and local clients receive the same level of excellent service and client care. You will proactively manage and take responsibility for the compliance aspects of your client companies and provide a full range of company secretarial services. In addition, you will train, supervise, guide and coach your team-mates to provide exceptional services.

Requirements:

· At least 8-12 years of relevant corporate secretarial managerial experience

· Must be CSIS / ICSA qualified.

· Experience working with a diverse portfolio of private and listed companies across various industries.

· Adept at handling multiple projects independently with excellent planning skills

· Adopt a positive leadership approach towards empowering and coaching team members.

· Strong communicator with stellar people management skills.

· Keen passion for change and continuous improvement.

Kindly state full details of qualifications, experience, current and expected salary in your resume.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidential).

38

At Bolder Group, we support ideas, ambitions, growth and acceleration, because we truly believe the potential of globalization for businesses and professionals is unlimited. As a fully independent corporate & fund service provider with over 250 employees worldwide, we guide and assist clients in their international business and investment activities to effectively break the barriers in this present complex global marketplace.

We recognize that the financial services industry is constantly evolving. To manage the increased complexity in services and compliance, we monitor international developments and are responsive to the changes in regulations that cause major shifts in today’s connecting markets.

We are convinced that, in today’s financial markets, clients need complete and up-to-date information to anticipate and make the best decisions. We support and enable our clients with the ability to follow and execute their ideas and ambitions – from start to finish. That is why our mission is simple:

To keep our clients informed, involved and in control – at all times.

For our fast-growing organization, we are looking for an Assistant Account Manager/Account Manager.

Responsibilities:

• Business management of client accounts matters and maintain client contact and relationship
• Acquire understanding and application of relevant organizational and performance controls, operational procedures, ensure group process and control are properly implemented and compliance.
• Manage a team of Fund accountants, supervising the production of the daily/monthly/quarterly NAV and following up on operations
• Provide clients with accurate and timely accounting services in line with the client's business needs
• Ensure that applicable accounting standards and compliance with relevant regulatory authorities are met in order to deliver the client service agreements
• Perform internal audit of compliance, investors' due diligence and KYC and liaise with external auditors for audit on financial statements
• Regular coaching and mentoring of a team of Fund Accountants

Job requirements

Ideal experiences and competencies:

• Degree in Accounting or relevant Finance discipline
• Minimum of 5 years accounting experience gained from Fund Administration ,banking, investment houses and accounting firms performing various roles such as bookkeeping and general accounting operations
• Preferably, an experience in fund accounting for hedge and private equity funds
• Awareness of fiduciary responsibilities
• Ability to train and coach a team of fund accountants
• Working knowledge of quality control practices for document review
• Accurate, detail-oriented and service-minded
• Experience accomplishing third-party audit requirements for financial reporting
• Stakeholder management (clients, senior stakeholders, customers)
• Proficiency in English (both verbal and written)

Our offer:

• Proper financial compensation based on your qualifications and experience
• Opportunity to make a real impact on our team and business
• Ability to work in an environment that supports personal growth and a balanced professional and personal life
• Challenging development opportunities at Bolder Group and affiliated companies

Assistant Product Manager/Product Manager

Job Info:

• Salary: $5,700 - $8,500 (Depend on the experiences)
• AWS + VB + PB
• Medical and Dental Claim
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Job Description:

• Define & plan the projects schedule and resources and kick off meetings
• Carry out Product/Technology benchmarking with R&D and Marketing
• Supports Technical Sales in specs review, costing and evaluation of new product requirements
• Interfaces with customers on project status and technical reviews
• Manages Product Evaluation programs with Customers
• Oversees CIP programs to extend product life cycle
• Interfaces with Engineering Development teams to resolve all technical field issues within the assigned Product family
• Other tasks assign by supervisor as required

Job Requirements:

• Bachelor’s degree in a Mechanical Engineering, Mechatronics or Electrical discipline
• Knowledge in basic engineering concepts / equipment product development
• Experienced in project management & leading cross functional teams
• Able to multitask multiple projects & good time management skills
• Good leadership, teamwork and able to work with different levels of the organization
• Continuous improvement mindset and flexible approach to solving problems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

Job Description

We regret that only shortlisted candidates will be notified.

The School of Continuing and Lifelong Education (SCALE) was established to drive the expansion of NUS’ lifelong learning offerings in a concerted and strategic way that furthers our mission to be a leading global university, as well as fulfil our role as a public university of Singapore, shaping the future.

Through SCALE, working adults (i.e. professionals, Senior Executives and executives) who aspire to stay relevant and ahead of competition, companies looking to up-skill/re-skill their workforce, and even youths exploring quality tertiary education options, have access to NUS’ suite of innovative, world-class continuing and lifelong education offerings.

Drawing on unparalleled access to the multi-disciplinary expertise of 16 other NUS Faculties/Schools, SCALE offers youth, executive and professional development/education programmes, part-time and full-time degree programmes, as well as modular courses that may be taken singly or stacked towards certificates/diplomas/degrees that meet the lifelong learning needs of individuals. All programmes are designed and developed in consultation with the industry to ensure relevance and currency.

About the Role

To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Lifelong Education & Training (LET) unit as Manager/Assistant Manager, Customer Experience.

Reporting to the Senior Associate Director (LET), the incumbent shall play an important role in ensuring a positive and rewarding user experience for our customers, both online and in-person.

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years.

Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent’s performance and the University/School’s prevailing remuneration policies.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Key Duties & Responsibilities:
• Collect and analyse customer feedback: Gather data from focus group discussions, stakeholder interviews, surveys, reviews, and support tickets to understand user needs, preferences, and pain points. Analyse data to inform design decisions.
• Develop customer journey maps: Create visual representations of customer interactions with our platforms (including website and application portal) to highlight pain points and opportunities.
• Monitor customer experience metrics: Track key performance indicators such as NPS, CSAT, and churn rate to measure customer satisfaction.
• Collaborate with cross-functional teams: Work with product, marketing, and support teams to implement solutions based on customer insights. Be the internal advocate for our users and learners.
• Conduct usability testing: Test new features and updates to ensure they meet customer needs and expectations.
• Provide actionable insights: Present findings and recommendations to stakeholders to drive product and service improvements.

Requirements:

Academic & Professional Certification
• At least a good bachelor’s degree in any discipline from a reputable university
• Strong English language proficiency
• IT savvy and proficient in MS Office and other commonly used applications (for example, content management systems, customer relations management systems)

Experience & Attributes:
• At least 3+ years of experience in customer experience, or a related field.
• Customer-centric mindset.
• Strong data analysis and visualisation skills, and problem-solving skills.
• Proficiency in customer journey mapping, survey, and interview design.
• Strong communication, collaboration, and presentation skills. Ability to present data and subsequent design recommendations effectively.
• Strong team player, able to work collaboratively with internal and external stakeholders to achieve desired outcomes

To expedite application processing, a copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the NUS Career Portal. Salary expectations, if quoted, should be on a 12-month guaranteed basis; do not include variable components like performance bonuses, incentives & allowances.