The role:

• Overseeing employee benefit claims, which encompass medical, dental, vision, and life insurance, involves the meticulous review of submitted claims for precision, the processing of payments, the resolution of disputes with providers or employees, and the assurance of adherence to company policies and regulations.
• This role also entails serving as the main point of contact for employees concerning their benefit claims within a centralized HR shared services framework
• Offer support to employees concerning inquiries related to their paid leave entitlements.
• Manage employee benefits programs and facilitate the processing of inpatient claims with the insurance provider. Aid in the execution of various ad hoc human resources administrative responsibilities.

What are we looking for?

• Candidate with at least 5 years of experience in claims benefit.
• Experience in handling full cycle of Work Injury Claims, Government Paid Leave claim administration, Employee Benefits Administration.
• Proficient in Microsoft Excel

Next Step:

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Liew Jie Ru

Registration Number: R1872133

EA Licence No: 24C2293

Job ID: 19397

• Location: Central
• Working hours: 9am - 6pm
• Salary: up to $4,200 (Depending on experiences)

Job Description

• Responsible for all aspects of HR including recruitment, employee benefits, performance management, training, and payroll.
• Ability to build and effectively manage interpersonal relationships at all levels.
• Develop and monitor overall HR strategies, systems, policies, and procedures across the organization.
• Ensure compliance with statutory reporting and filing requirements such as CPF, IRAS, MOM, NS and other government related claims and management of work pass applications/issuance/renewal/cancellation, etc.
• Manage other HR projects and programs as required, including employee events such as annual team building, staff dinner, etc.
• Develop, review, and manage performance appraisals.
• Ensure compliance with all local labor laws and best practices and be familiar with processes related to authorities to ensure the company always does the right thing at the right time.
• Oversee the overall operations of the office, manage company licenses and qualifications.
• Responsible for the procurement and management of all office supplies, pantry supplies, assets, inventory and maintenance and repair of office equipment.
• Support key executives with travel management such as air tickets, car rentals, housing rentals, etc.
• Process simple accounts - ensure payments, amounts and records are correct. Record and file petty cash transactions. Invoice processing and filing.
• Revise HR related documents (e.g. company policies, employment handbook, Letter of Appointment)
• Manage contract, price negotiations and service performance with office vendors and service providers.
• Monitor due dates for renewal, termination of contracts and other follow-up actions.
• Facilities, leasing and landlord management, including feedback on general property management and coordination between all parties.
• Oversee other logistical matters such as transportation, telecommunications, mail/courier services, conference accommodations, off-site storage, and asset management.

Job Requirement

• At least 3 years of experience in HR and admin.
• Experience in retail industry preferred.
• Comprehensive HR knowledge, especially practical experience in employee relations, recruitment, performance management and employee development.
• Experience working in Japanese companies preferred.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for "19397, HR cum Admin Executive".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Role: Part-time HR

Responsibilities:

- assist us with recruitment of new candidates and track/update their status

- create, post and maintain job ads

- Liaise with clients, stakeholders, and internal teams, maintaining a high level of professionalism

- Assist with personal tasks as required

Requirements:

- min A levels or polytechnic diploma

- Exceptional organisational and multitasking skills

- Strong communication and interpersonal skills

- Ability to maintain confidentiality and handle sensitive information

Benefits:

- Hybrid work arrangement

- Opportunities for professional development and personal growth

- Work in a collaborative and supportive environment

If you are a motivated individual who thrives in a fast-paced environment, we want to hear from you! Students are welcome to apply. Unfortunately, only shortlisted candidates will be notified.

Pay: $10-$20/h

P-Serv is partnering our Client, a leading name in the aviation industry and we are looking for the right talent to be a part of the HR team!

Job Responsibilities:

• Manage order for wellness basket and bereavement wreath including tokens
• Liaise with relevant department to ensure team’s HR application is functioning well
• Conduct system user acceptance testing where required
• Working hand-in-hand with relevant departments for yearly bursary awards exercise
• Perform leave audit exercise
• Managing aspects of onboarding and offboarding
• Managing aspects of confirmation and referral incentive payments
• Managing aspects of retirement and re-employment, contract renewals, transfers and secondments
• Manage team’s mailbox and enquiries
• Assist with name card order and season parking
• Handle ad-hoc activities as and when requested

Job Requirements:

• Minimum Diploma graduate with 1-2 years of HR administrative experience
• Able to multitask and good timemanagement skills with the ability toprioritize tasks
• Proficient in Microsoft Office and Outlook

Working Hours / Location:

• Mondays – Fridays ; 9am – 6pm
• Changi Airport

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Job Scopes:

• Provide leave administration for staff.

• Process all course applications and cancellations/ withdrawals, not limiting to Learning and Development

• Maintain self-sourced training requests.

• Update learning records in Workday.

• Providing logistics support (e.g. ordering catering, collating RSVPs) for ad-hoc onsite programmes/events (e.g.orientation, leadership chats/forum)

• Manage corporate cards to local places of interest.

• Support the end-to-end scholarship selection cycle.

• Administer payments of allowances and other related claims to studying scholars (e.g. maintenance allowance, pre-study allowance, winter clothing allowance, internship allowance) and school fees to universities.

• Provide support to studying scholars.

• Budget monitoring

Requirements:

• Experience in Administration and with Human Resources background or equivalent professional qualifications.

• Good working knowledge on Microsoft Office including intermediate level for Excel.

• Prior experience with Workday and/or SAP systems is an added advantage.

• Prior experience with working with government agencies is an added advantage.

• Good written and communication skills

• Able to multitask and is Tech Savy

• Quick learner and a team player

• Meticulous in record keeping.

• Able to work independently.

• Resilience to withstand pressure from clients and high recruitment volume.

• Able to multi-task and manage the workload during peak periods and work closely with the team as backup resources for timely delivery of services.

Working Hours;

Mondays- Fridays 8.30-6.00 PM (overtime expected during peak period)

Please submit your LATEST resumes to [email protected] with the following details in MS Word format:

- Position applying for
- Current/Last remuneration
- Expected remuneration
- Notice period

We regret that only shortlisted candidates will be notified.

Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

Information:

• Location: Tuas Crescent
• Company Transport: Marsiling MRT & Jurong East MRT
• Working Hours: Monday to Friday, 8:30 AM – 5:15 PM
• Salary range: $3,000 - $3,600

Responsibilities:

• Assist in developing and posting job advertisements on various platforms.
• Screen resumes, conduct initial interviews, and coordinate interview schedules with hiring managers.
• Prepare employment contracts and handle onboarding for new employees.
• Serve as a point of contact for employee inquiries regarding HR policies and procedures.
• Assist in organizing employee engagement activities and events.
• Prepare and process payroll, ensuring accuracy and timeliness.
• Manage employee benefits, including leave, insurance, and other welfare schemes.
• Coordinate and schedule employee training programs, including internal and external sessions.
• Maintain training records and ensure proper documentation of completed courses.
• Maintain accurate and up-to-date employee records in the HR system.
• Prepare HR-related reports such as headcount, turnover, and leave reports.
• Ensure compliance with local labor laws and employment regulations.
• Assist in the coordination of performance appraisal exercises and processes.
• Assist in the formulation and communication of HR policies and procedures.
• Ensure that company policies comply with relevant legal and regulatory requirements.
• Provide guidance to employees on HR policies and ensure consistent application across the organization.

Requirements:

• Diploma/Degree in Human Resource Management or a related field.
• At least 1-2 years of relevant work experience in human resources is preferred.
• Good understanding of HR principles, practices, and employment laws.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge in INFO-TECH Cloud HRMS an added advantage

Interested applicants, send in your updated resume by clicking “Apply Now”.

Michelle Koh

EA License No.: 23C1894

EA Personnel No.: R1656105

Responsibilities

• Assist in overtime and payroll calculation
• Answer employee queries regarding leave, salary and overtime
• Update and maintain leave records in Info-Tech system
• Update and maintain employee records in Info-Tech system
• Coordinate document submission with site staff
• Assist in recruitment
• Assist in all foreign worker matters
• Assist in recommending, sourcing and booking of training courses for staff development
• Provide advice to The Management regarding employment legislation and HR practices
• Any other ad-hoc work

Requirements

• Knowledge and understanding of MOM employment law
• Higher Nitec with 2 years work experience, ideally in a construction related field
• Knowledge of Info-Tech software
• Able to communicate effectively with local and foreign employees of all levels
• Willing to learn and grow
• Able to work in a team
• Good work ethics
• Positive character and attitude

Other information

• Working hours: Mon - Fri, 8.30am to 6pm
• Working location: Tampines West

Job Description

Provide & handle administrative support to the HR department.

Employees’ personal data files up keeping

Courses registration & pass applications and update record accordingly

Assist in Payroll & claim preparation

Manage daily administration, documentation, and coordination.
Liaise with external parties such as consumers, contractors and supplier

Job Requirements

Able to speak Chinese and English

At least 2 – 3 years of experience in HR-related field & office administration or a similar role.

Good organization and planning skills

Positive work attitude and display initiative in problem-solving

Able to work independently and multi-task efficiently

Proficient in Microsoft Office

Ability to maintain confidentiality and handle sensitive information with discretion.

About Sleek

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

1. Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
2. Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
3. FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

Some other great things about working at Sleek…

Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.

Flexibility: You’ll be able to work from home 3 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year

Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules.

Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.

Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.

About the role

We’re seeking an enthusiastic and driven HR Intern to join our team for a 6-month internship. This role will support the HR Manager across various HR functions, from recruitment and onboarding to document management and event planning. You will play a key role in keeping our processes organised and ensuring our values are embedded in every aspect of our work

Mission: To provide reliable and proactive support to the HR team, managing administrative and recruitment tasks while championing our company culture

Outcomes:

1. Efficient Recruitment Support - Assist in posting job advertisements across relevant job boards within 24 hours of receiving the request, contributing to a streamlined end-to-end recruitment process. Complete all candidate coordination tasks within the stipulated timeline, with feedback from hiring managers indicating 90% satisfaction in support responsiveness.
2. Campus Recruitment Coordination - Support campus recruitment by assisting the HR Manager in building and maintaining relationships with at least three educational institutions, and prepare for two career fairs within the year. Track candidate engagement in the recruitment system with 100% accuracy for future follow-up
3. Office Environment Support - Assist in achieving a welcoming and well-stocked office environment by ensuring pantry supplies are checked and restocked weekly, managing vendor communication (cleaning, aircon servicing, etc.) with zero missed service schedules, and updating the HR Manager on any office issues for prompt resolution.
4. Intern Engagement - Collaborate with the HR Manager to develop and implement engagement initiatives that foster a positive experience for interns across departments. Organise at least one intern-focused events per quarter and coordinate team-building activities, ensuring a 90% participation rate and positive feedback
5. Social Media Support - Support HR branding and recruitment efforts on social media by assisting with the creation of engaging content for platforms such as TikTok and Instagram. Develop at least one creative content idea per week that showcases company culture and engages potential candidates. Track engagement metrics and share performance insights with the HR Manager monthly.

To do this, you will have:

• Currently pursuing a diploma or degree in Human Resources, Business Administration, or a related field.
• Strong passion for HR and people management, with a desire to learn and grow in the field.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Ability to handle sensitive information with discretion and confidentiality.
• Strong organisational skills and attention to detail.
• Effective team player with a positive attitude and willingness to contribute.

Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:

Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.

Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.

Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.

Data driven: We are a data rich business with ~15,000 small customers. Each decision we make can impact many more people than we realise - so it’s critical that we use sound data to support our strategies and review the success of our initiatives.

Can have tough conversations in a positive way: It’s not a matter of if, but when difficult interpersonal situations arise. Disagreement, conflict and disappointment are a given in a fast moving business where people care about their work. People that proactively have tough conversations with kindness build empathy, trust and great working relationships.

About the interview process

The successful candidate will participate in the below interview stages.

It might seem like a lot - but fear not - we come prepared! We anticipate the process to last no more than 3 weeks from start to finish depending on your availability.

Whether the interviews are held over video call or in person will depend on your location and the role.

Introductory call

• A ~30 minute video call with a member of our HR team to discuss your application and get a better understanding of your experience and expectations for the role

Career Exploration and Strengths Assessment

• A ~60 minute chat with the Hiring Manager to dive into your educational experiences, projects, or any relevant internships you’ve completed. This is an opportunity to discuss what you've enjoyed, where you’ve excelled, and any challenges you’ve encountered. Additionally, we’ll explore your key strengths, looking for alignment with the skills and mindset needed in HR, including communication, organisation, and attention to detail.

About Us

Adecco Group, headquartered in Zurich and a Fortune 500 company, is a global leader in HR solutions. Founded in 1996, we offer services like temporary staffing, permanent placement, and recruitment process outsourcing across over 60 countries. Adecco combines global reach with local expertise, using technology to enhance its HR ecosystem.

Job Overview:

We are seeking a motivated and detail-oriented HR Executive, Temp (1 Year), to support our internal HR team in various HR functions. In this role, you will assist with administrative tasks, employee file management, HR projects, and provide general support to enhance HR operations across the business.

Key Responsibilities:

• Provide administrative support to HRBPs, ensuring the smooth execution of HR processes and activities.
• Manage and maintain employee personnel files (P-files), ensuring they are accurate, up to date, and compliant with company policies.
• Assist with HR projects, supporting initiatives aimed at improving HR practices, employee engagement, and business alignment.
• Coordinate HR activities, including employee inquiries, benefits administration, and documentation preparation.
• Assist in employee relations efforts by supporting HRBPs with policy interpretation, conflict resolution, and general employee support.
• Ensure compliance with labor laws, company policies, and regulatory requirements.
• Assist with HR reporting and data analysis, providing insights to HRBPs for decision-making.
• Assist with recruitment-related tasks, including job postings, resume screening, and interview scheduling as needed.
• Support the HR team with various administrative tasks as needed to ensure smooth HR operations.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office and HR software (e.g., HRIS, SuccessFactors).
• Ability to handle confidential information with discretion.
• Knowledge of HR compliance and labor laws is a plus.
• Positive learning attitude and a team player

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join our pre-opening team in Mandai Rainforest Resort by Banyan Tree.

As part of the pre-opening team, the successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.

Key Responsibilities

• Working with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.
• Manage any IT issues that may occur and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.
• Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.
• Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
• Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
• Ensure the accuracy and computer audit trail of daily and monthly financial reports.

Job Requirements

• Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field.
• At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar property. Prior experience as part of a pre-opening team for a Resort will be an advantage.
• Excellent interpersonal and communication skills

To exemplify and take NTUC’s main driving force that Every Worker Matters to a whole new level, NTUC Club (Club) is onboarding a strategic partnership with Ministry of Manpower to run 5 Migrant Workers Recreation Centre (MWRC).

The RC Assistant Manager plays an important role in ensuring the smooth operation and delivery of leisure and recreational services within a Recreation Center (RC). This position involves overseeing the planning, organization, and execution of recreational programs that cater to the diverse interests and needs of the community, promoting health, wellness, and a sense of community among migrant workers. By managing resources efficiently and fostering a welcoming, inclusive environment, he/she supports the enhancement of quality of life and contributes to the overall well-being of individuals and communities. Through networking with various stakeholders, this role ensures that recreational facilities and programs are accessible, engaging, and meet the expectations of those they serve.

The RC Assistant Manager roles and responsibilities include:

• Assist in planning, organizing, and overseeing recreational programs, including sports leagues, fitness classes, and cultural arts events, ensuring a diverse range of activities that meet the interests and needs of the RC visitors.
• Assist in managing contracts with vendors, instructors, and service providers to secure equipment, facilities, and professional services required for program offerings.
• Implement marketing and promotional strategies to increase awareness and participation in recreational programs, including social media campaigns, local advertising, and outreach events.
• Conduct regular safety inspections and maintenance of recreational facilities and equipment to ensure compliance with health and safety regulations and to provide a safe environment for all participants.
• Evaluate the effectiveness of recreational programs and services through participant feedback, attendance records, and financial analysis, adjusting as necessary to meet visitors’ needs and optimize resource use.
• Advocate for the development and improvement of recreational facilities and spaces, including presenting proposals to NTUC Club and seeking grant funding to support expansion and enhancement projects.

Qualifications and Other Requirements

The RC Assistant Manager is typically rich in hands-on experience within the recreation or engagement field. The RC Assistant manager roles include frontline positions to supervisory roles, encompassing the planning, execution, and evaluation of recreational programs and events. A good candidate usually has a blend of practical experience in both direct service delivery and administrative oversight, demonstrating a comprehensive understanding of the recreation sector’s complex nature.

Preferred Knowledge and Skills

Community Engagement: The RC Assistant Manager creates an environment where everyone feels valued by actively engaging with and listening to diverse community groups in RC. Organizing events and programs that align with community interests promote participation and improve residents’ quality of life.

Crisis Management: During crisis or pandemic in Singapore, the RC Assistant Manager must take on a different role to assist WOG to convert the RC to the requirements provided by the organized authority. This role is to facilitate the WOG to manage the crisis or pandemic situations.

Job Description

Patient Care

1. Register patients in the CMS (clinic management system) after verifying the eligibility with government and corporate benefits.
2. Updating TPA benefits in CMS to ease post consult and payment process.
3. Assist the Doctor in minor surgical procedures
4. Perform minor procedures (e.g. ECG) and taking of patient’s vitals and to update in the CMS
5. Ensure that right medication, right dosing, right quantity and right administrative route is dispensed accurately to the right patient and explained to the patient meticulously.
6. Ensure that proper collection from each patient after considering Govt schemes/ Corporate benefits. Also, ensure opening balance of float cash is accurate
7. Assist patients in making follow up appointments and scheduling of visits

Clinic Care

1. Ensure that the clinic is in working order prior to start of clinic shift
2. Top up consumables in Doctor's/treatment room
3. Washing of medical devices and equipment’s and performing sterilization (eg. autoclave)
4. Follow up on administrative tasks, scanning and sending of documents (referrals, labs, radiology) into the patient files. Also, tracking and releasing of patient reports
5. Perform administrative duties such as daily fridge temperature recording, sharp box disposal etc.
6. General housekeeping of the clinic to keep the place a safe and inviting place.
7. Closing of shift, including tallying of daily takings against payment mode
8. Ensure all medical devices are in working order daily and alert the Clinical Director for maintainence.

Inventory and other Administrative tasks

1. Perform timely claims (e.g. HSG, CHAS, Medisave, TPA)
2. Liaise with vendors (e.g. laboratory and radiology) for collection of samples and receiving of reports.
3. Manage rosters for Clinic Executives and locum Doctors
4. Attending to inbound enquiries from patients via various channels (WhatsApp, phone, e-mails)
5. Ensure good practices are implemented for inventory management and conduct periodic inventory reconciliation
6. Support the Clinic Director with reports on operations

- Candidates with more years of relevant experience will be considered in Supervisory role