We hiring a Bar waitress.Our requirement is :

active,

motivated,

be responsible,

willing to OT sometimes.

we can apply wp/spass for you if you are fit the position.

Responsibilities:

• The Contracts Manager is responsible for the overseeing commercial and contractual aspects related to the main contract and subcontracts, managing any commercial and contractual risk relating to the project and employ mitigation actions as quickly and effectively as possible.
• Review external providers (i.e vendors and subcontractors) terms of service and project deliverables.
• Provides contractual advisory from the commercial perspective to the project through all stages: construction, subcontracting, completion and hand-over,
• Provides support to the Quantity Surveyor team in the project, monitoring, reporting, planning and coordinating all aspects of their work.
• Proactively engages in continuous improvement and review of existing processes, systems and policies that may support the project’s contract management and administration.
• Advises on all contractual correspondence related to the project, considering commercial impact
• Identify, assess and manage / advise on contractual risk
• Manages contractual claims, disputes, settlements and resolution
• Communicates effectively with a wide range of stakeholders both verbally and in written notices eg. extension-of-time (EOT) , change order, etc.
• Possesses knowledge in construction/contract law & different standard forms of contracts
• Possesses leadership skills to manage internal and external stakeholders, thinks strategically and critically, exercising judgement after consideration for all aspects.
• Possesses analytical and problem-solving skills.

Requirements:

• Bachelor’s Degree in Quantity Surveying / Construction Management / Engineering (M&E Trade) or related fields
• Minimum 12 years relevant experience in contract negotiation, administration and/or management
• Excellent communication and negotiation skills, analytical mindset, problem solving abilities, as well as keen interest and motivation in a high growth and entrepreneur environment
• Candidate should have experience in handling in Buildings / M&E / Commercial and Government projects

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Job Description

1.Participate in all assigned on the stage performances of the company

2.Attend all rehearsals and work with the band members and all the singer

3.Work with the stage manager to fine all tune performance

4.Keep and update all weekly selection of least 20 songs for routine performance

5.Memorize lytics and routines of song selection for optimal performances standards

6.Recruit and interview all new performing artistes

7.Interpret all music or dance and perform production

8.Guide and advise artistes to improve on the stage

9.Disicipline problematic artiste

Requirements

1.Must have 3 to 5 years working experience as Performing Artiste Manager related as manager

2.Able to work and communicate well with all the singer

3.Must has experience as Performer and singing

4.Can knowledge of all Mandarin Sand jpop and kpop is advantageous

5.Must have strong stage experience

Manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. Handles tour assignments, overall control over day-to-day operations.
Service-oriented with strong multi-tasking skills. Guides the operations teams to address any customer feedback and vendor management issues. Able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

Manage to handler all outbond and inbond cases, carry out supervisory responsibilities in accordance with company's policies and applicable laws.

JOB DESCRIPTION

Ensuring.

Optimizing profits by controlling costs. company policies are followed

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

JOB REQUIREMENTS

2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

JOB DESCRIPTION:

• Greeting customers and offering assistance.
• Answering customer questions and concerns.
• Providing customers with detailed product information and recommendations.
• Advising customers about member benefits, promotions, and sales.
• Totaling purchases and processing cash, check, and credit card payments.
• Processing exchanges, returns, and refunds according to company policies.
• Maintaining a clean and organized retail environment.
• Assisting with stock management.
• Arranging merchandise on shelves and displays.

JOB REQUIREMENT:

• Previous retail experience is beneficial.
• Excellent customer service skills.
• Good communication and interpersonal skills.
• Computer literate and basic math skills.
• Available to work on weekends and holidays.

JOB DESCRIPTION:

• Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.
• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.
• Stirring and heating soups and sauces as well as preparing hot beverages.

JOB REQUIREMENT:

• Proven experience assisting in kitchens.
• A food handler's license.
• must able to work early hour shift
• Must have knowledge in Indian curry, Nasi briyani, Indian Rojak, roti sambal.
• Sound knowledge of food health and safety regulations.
• The ability to stand for extended periods.
• The ability to work in a fast-paced environment.
• The ability to work in a team.
• Excellent organizational and time management skills.
• Effective communication skills

We are seeking an experienced General Manager who will be responsible for overseeing the overall operations of the company and driving business growth to the next level. The ideal candidate should possess the following qualifications and skills:

1. A minimum of 8 years of experience in the Travel and Tourism industry, with a focus on Business Development and Operations.
2. Proven ability to lead and manage both Sales and Operations teams effectively.
3. Experience in setting company and team targets to achieve overall business objectives.
4. Strong background in customer service management.
5. A strong work ethic and the ability to lead by example.
6. A deep understanding of various markets, with the ability to build local sales teams to promote Singapore and regional products.
7. Cross-cultural experience, with the ability to work in diverse environments.
8. Familiarity with various GDS (Global Distribution Systems) and online booking platforms.
9. Experience working overseas is a plus.
10. Preference will be given to candidates with experience in China and proficiency in Mandarin (both spoken and written).
11. Willingness to travel frequently overseas for market development and business expansion.
12. Experience in the IPO process will be considered a significant advantage.
13. Experience in customised Luxury Tourism and high network clients

Administration Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.

• Developing, reviewing, and improving administrati

• Hiring, training, and evaluating employees and taking corrective action when necessary.

ve systems, policies, and procedures.

• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.

• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.

• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.

• Collecting, organizing, and storing information using computers and filing systems.

• Overseeing special projects and tracking progress towards company goals.

• Building and expanding on skills by engaging in educational opportunities.

Administrative Manager Requirements:

• Experience in a related field, such as management or financial reporting, preferred.

• Exceptional leadership and time, task, and resource management skills.

• Strong problem solving, critical thinking, coaching, interpersonal, and verbal and written communication skills.

• Proficiency with computers, especially MS Office.

• Ability to plan for and keep track of multiple projects and deadlines.

• Familiarity with budget planning and enforcement, human resources, and customer service procedures.

• Willingness to continue building skills through educational opportunities.

Who Are We

Founded in 2012, XM Studios is a Singapore-based global design studio specialising in the creation of hand-crafted luxury collectibles. XM Studios is recognised annually by various international industry bodies as one of the best design houses in pop culture collectibles, having scooped up numerous awards from community-led events such as the Statue Forum Awards.

XM Studios was the winner of Singapore's Emerging Enterprise Award in 2018, and was previously awarded a prestigious "Mickey" award by Disney for Product of the Year. Current intellectual property licenses include Disney (Marvel, Mickey & Friends), Warner Bros. Consumer Products (DC Comics: Batman, DC Comics: Justice League, Looney Tunes, Harry Potter, Tom and Jerry, Scooby-Doo, The Great Gatsby), Hasbro (G1 Transformers, Magic: The Gathering, Dungeons & Dragons), Godzilla, Ultraman, Sanrio and more.

For more information, please visit www.xm-studios.com.

We are looking for a dedicated and experienced HR Manager to manage the full spectrum of human resources.

Key Responsibilities:

• Oversee the entire recruitment process, including job posting, candidate selection, interviews, and onboarding.
• Oversee HR Operations, including payroll processing, leave management, and employee records, ensuring data accuracy and compliance.
• Handle work pass applications, renewals and other MOM requirements.
• Manage the performance appraisal process, working with managers to set goals, provide feedback, and support employee development.
• Regularly review and update HR policies ensuring compliance with Singapore labor laws, health and safety standards and company policies.
• Work closely with department heads and management to provide HR support.
• Serve as a point of contact for employee queries related to HR and administration.
• Organize events and programs to improve employee satisfaction and engagement.
• Manage the day-to-day office operations including office supplies, maintenance, and other administrative duties.
• Any other duties as assigned by superior/management.

Qualifications:

• Degree in Human Resource Management
• 5 years of relevant experience
• Hands-on experience in payroll processing
• Good knowledge of Singapore labor law especially employment act
• Familiar with Info-Tech HRIS system a Plus
• Good Interpersonal, written and communication skill

Responsibilities:

• Continually meeting or exceeding sales quotas.

• Supervising and guiding the sales team as well as providing incentives to motivate staff to achieve sales targets.

• Monitoring the performance of the sales team.

• Ensuring that the store is clean and well-maintained at all times.

• Building and maintaining good working relationships with customers.

• Identifying opportunities and strategies to increase sales.

• Regularly attending sales meetings and training sessions.

• Ensuring that the store is adequately stocked with company products.

Requirements:

• Proven experience in sales and customer service.

• Proficient in all Microsoft Office applications.

• The ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Strong management and leadership skills.

• Effective communication skills.

• Exceptional customer service skills.

A procurement manager is in charge of making purchases in an organisation. They perform very essential functions, like conducting research, placing orders and procuring items like raw materials and other important items. Knowing more about the job of a procurement manager and learning about their duties and salary can help you decide if this is a suitable career choice for you. In this article, we answer, "What is a procurement manager?", define their role, explain the challenges they face and find out the qualifications and skills required to become one.

JOB REQUIREMENTS:

• develop and implement cost-effective procurement strategies

• build and maintain relationships with the right vendors

• negotiate prices with vendors to secure the best price for their company

• compare different proposals and select the one which suits the company's needs

• maintain communication with vendors to ensure timely delivery

• check adherence to all health, safety and environmental regulations

• prepare detailed reports about transactions and purchases periodically

• oversee invoicing, payment and coordinate with the finance department on the same

• supervise technological systems that track the shipment, inventory and supply of materials

• lead and advise a team of procurement staff

JOB DESCRIPTION:

• Hire and train staff.
• Assign staff to shifts.
• Motivate staff members during busy shifts.
• Listen and respond to customers' complaints.
• Order stock for the store.
• Create and maintain monthly budgets.
• Prepare payslips for staff.
• Meet monthly and annual sales targets

JOB REQUIREMENTS:

• Prior experience in retail.
• Excellent interpersonal skills.
• Natural leadership abilities.
• Ability to multitask.
• Excellent customer service skills.

Picture Communication is an independent photography company with over two decades of experience in corporate, event, product, and studio photography and videography. In 2025, we are also expanding our business to include studio rental.

To keep up with the pace of work, we are looking for a meticulous and friendly studio assistant who can handle the administrative aspects of the company, and be responsible for the upkeep of the studio space.

Responsibilities

1. Act as the point of contact for all clients, renters and external vendors
2. Oversee and manage the entire production process, from first contact to final payment
3. Maintain the tidiness of the studio space, as well as ensure supplies are well-stocked on a day-to-day basis
4. Edit and create basic photo templates

Requirements

1. Good written and verbal communication skills
2. A detail-oriented nature
3. A basic understanding or interest in the photography industry
4. Basic knowledge or willingness to learn applications such as Photoshop, Illustrator and Indesign

Why work for us?

Our work demands, and therefore allows for, a good amount of flexibility. Apart from adhering to deadlines and being present when necessary (e.g. for meetings, studio rentals, etc), you will be given the autonomy to decide your schedule and working pace.

You will also be working closely with our experienced team, so if your interest lies in photography, you will get the opportunity to learn how the production process works for a variety of different types of shoots, from start to finish.

• Understanding and carrying out all tasks given by the Senior Engineer.
• Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.
• Performing regular inspections of equipment and scheduling maintenance or repairs.
• All other duties as per assigned by Project Manager/Senior Engineer and coordinate all sub-cons, suppliers, clients, and workers to meet the schedule and quality standards
• Working in collaboration with the senior engineer to design procedures, assessment techniques planning, and execution of a range of engineering projects.
• To control and guide safety instruction to underworking your worker
• Maintains project team accomplishments by communicating essential information; coordinating actions; obtaining expert input; reviewing open issues and action items; contributing information to team meetings and reports; escalating project completion impediments.
• Prepares engineering reports by collecting, analyzing, and summarizing data and trends; entering data and generating reports and presentations; performing calculations.
• Determine budget, schedule, manpower, and material and equipment requirements to execute construction projects.
• Provide technical assistance to field staff when needed.

• Understanding and carrying out all tasks given by the Senior Engineer.
• Collaborating with other engineers and workers to design, develop, test, and improve products and engineering processes.
• Performing regular inspections of equipment and scheduling maintenance or repairs.
• All other duties as per assigned by Project Manager/Senior Engineer and coordinate all sub-cons, suppliers, clients, and workers to meet the schedule and quality standards
• Working in collaboration with the senior engineer to design procedures, assessment techniques planning, and execution of a range of engineering projects.
• To control and guide safety instruction to underworking your worker
• Maintains project team accomplishments by communicating essential information; coordinating actions; obtaining expert input; reviewing open issues and action items; contributing information to team meetings and reports; escalating project completion impediments.
• Prepares engineering reports by collecting, analyzing, and summarizing data and trends; entering data and generating reports and presentations; performing calculations.
• Determine budget, schedule, manpower, and material and equipment requirements to execute construction projects.
• Provide technical assistance to field staff when needed.

Experience: 10+ Years

Role: Application/Tech Delivery Manager

Key Domain/ Technical Skills:

· Red Hat Linux, Shell Script, Java

· OCP

· Oracle

· Maria DB

· Spring boot knowledge

· Knowledge in Jboss, Unix, Linux

· Good to have multi tenancy approach

Key Responsibilities:

· With a primary role in delivery management, you will be responsible for the project technical delivery and quality assurance of the team’s delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.

· Lead and mentor a team of technology Microservice professionals focused on customer onboarding.

· Collaborate with stakeholders to define project goals, objectives, and deliverables as per the roadmap/agreed scope.

· Candidate is required to work very closely with Cross-functional teams and ensure the microservice modules/SDM documents are delivered on time with quality.

· Strong analytical and problem-solving skills with a focus on delivery results.

· Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.

· Candidate must be able to apply good working knowledge of project procedures, workflows, and milestones to complete projects assigned.

· Partner with solution and enterprise architects to deliver technical innovations in support of emerging business needs.

· Analyse, develop, enhance, debug, support, maintain, test applications

· Good to have the knowledge in SDM Process, esp infrastructure preparedness and coordination with cross division teams.

Key Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 15 + years’ relevant experience preferably in a Finance Institution.

Essential:

· Past technical and delivery experience, preferably in a retail banking or wholesale or business banking environment.

· Have managed team size between 5 and 10

· Experience in SDLC/ Agile delivery (SCRUM)

· Directly lead and manage a team of technical teams.

· Understand and adhere to bank process such as project governance, change control management etc...

· Ability to manage complex, time-sensitive deployment queues with other teams in the bank.

· Strong organizational and leadership skills.

· Ability to adapt to in an environment where requirements change rapidly.

· You must be the experienced developer, with good experience in system integration/interfacing.

· You will typically be assigned to work on specific projects and is expected to support the Application Delivery.

· Manager (ADM) in all relevant technical matters, end-to-end, within the project.

· Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.

· You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.

· You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.

· PMP Certified

· Java Certified

· VM Infrastructure awareness

· Good to aware on UOB TDM Process

We are looking for experienced merchandiser as you will be a crucial role in the retail industry by managing and coordinating the procurement, planning, and display of products to maximize sales and profitability. You will analyze market trends and customer preferences to inform purchasing decisions to the management and drive sales growth.

Assess gaps and opportunities based on stakeholder feedback to improve business processes.

Build good relationships with industry players.

Carry out recruitment and retention efforts for the department.

Develop business development plans that follow business development strategies.

Develop business reports on new revenue streams, improved products and new businesses.

Develop measures to ensure corporate regulations are followed.

Develop new business proposals based on market demand.

Develop new product service offerings to meet market demands.

Develop plans to use new technologies for business processes.

Engage with business partners, suppliers and vendors for new business agreements.

Obtain insights from business network on developments in product offerings and production.

Propose department's financial budget for management approval.

Provide on-the-job training and performance evaluation for staff.

Review business development with stakeholders.

Review regulatory restrictions on new business ventures.

Review risk assessment and financial modelling of new business ventures.

Review targets and goals across teams.

Support stakeholder engagement sessions for new portfolios.

Use business network and support knowledge sharing sessions to explore new business opportunities.

Work with stakeholders to review gaps and opportunities in businesses.

Job description:

We are looking for Senior Implementation Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 2+ years of Epic software implementation experience as an Application Project Manager, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

Job Description:

We are looking for Implementation Project Managers for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. The duties will include working closely with Epic’s customer(s) and Epic’s internal project management team to coordinate the implementation and configuration of the Epic software at customer location(s). This may include guiding customer counterparts through their build, system testing, end-user training, end-user adoption, and other implementation-related activities. They will monitor project timelines and key milestones within their areas of ownership.

Job requirements:

• Bachelor’s degree or higher (any major)
• 1+ years of Epic software implementation experience as an Application Project Manager, Technical Advisor, Application Manager or Application Coordinator, including experience through at least one software go-live
• Pass Epic’s standard pre-hire assessment test for the role
• Hold appropriate Epic software application certification

Other competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Demonstrated judgment in handling escalations

Roles & Responsibilities

We are looking for an organized sales and marketing manager to assist in the advertising and selling of our company's products and to create competitive advantages for our company in the market industry.

The sales and marketing manager's responsibilities include generating unique sales plans, creating engaging advertisements, emails, and promotional literature, developing pricing strategies, and meeting marketing and sales human resource objectives.

The sales and marketing manager represents the company's brand and drives strategies to increase product awareness by observing the market, competitors, and industry trends.

To be a successful sales and marketing manager, you should have strong interpersonal, leadership, and communication skills. You should also possess an in-depth knowledge and understanding of sales and marketing.

Sales and Marketing Manager Responsibilities:

· Promoting the company's existing brands and introducing new products to the market.

· Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.

· Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.

· Gathering, investigating, and summarizing market data and trends to draft reports.

· Implementing new sales plans and advertising.

Sales and Marketing Manager Requirements:

· 8 years experience in marketing or sales

· Experience in management may be advantageous.

· Understanding and knowledge of sales and marketing.

Strong analytical, organizational, and creative thinking.

· Fluent in both English and Korean.

· Bachelor's Degree or equivalent.

· Able to work on weekends & PH as well as night shift.

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

Copy this section

Monitor vendor invoices and look for ways to reduce product costs

Hire and maintain an active and productive sales force

Work with human resources to create accurate sales professional job descriptions

Collaborate with our marketing team to implement effective sales floor promotions

Create scheduling policies that keep the sales floor properly staffed based on historical sales volume data

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the team

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.