YOUR MISSION _________

Key Responsibilities

Animation & Product Launches:

• Align the brand direction for each launch with the regional vision to ensure relevant visual merchandising outcomes that supports the marketing strategy.
• To submit forecasting of launch POSM and testers based on marketing priorities and budget.
• Design and create visual merchandising displays based on launches needs in all POS and to manage the production and delivery to stores.
• Consolidate POSM orders that requires local fabrication for all launches.
• Update planogram for all stores and formats based on Merchandising plan and aligning with Marketing team.
• Preparation of visuals for various formats utilizing brand guidelines and manage vendors in the process and ensure visuals are installed on planned launch date.
• Preparation of comprehensive and clear launch fitting guide relevant for all stores for BC to follow.
• To provide asset creation and graphic layout for all launches and related market event setup.
• Consolidate launch reports for submission to Regional team and photos update on Flash report.
• To submit Sephora VM planograms for every launch changeover.
• To work with suppliers on VM POSM production for animation and events setup.
• Setup of animation and events.

Openings/ Renovation:

• To create a store brief when there is a new store opening or renovation.
• To plan the visual merchandising aspects of a new store by preparing the planogram, category organization and visual elements of the store.
• Assist in sourcing and ordering of merchandising elements, manage the production processes, timeline and quality.
• Align store’s needs with regional direction in the presentation of products and visuals.
• Preparation of comprehensive and clear store opening fitting guide for setup team to follow.

Forecasting, Inventory Management & Budget:

• To manage long-term planning for planograms based on the product assortment plan to identify POSM needs and allocation for PH network.
• To consolidate and submit forecasting of generic and permanent POSM based on above, while validating warehouse stock levels to ensure accurate forecast.
• Track status of orders and ensure timely delivery of POSMs to each store.
• Work with logistics team to align allocation plans for markets and ensure healthy POSM stock levels.
• Manage local production to fulfill store needs where necessary.
• Manage and track cost spending with every launch VM (F24, F27) budget.

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Singapore, Malaysia, Thailand markets (SMT), and will be responsible for consulting engagements with Visa's clients in the three markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants.  The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery and execution of consulting engagements for Visa clients across Singapore, Malaysia, and Thailand, enabling portfolio growth and improved profitability in clients’ payment card business.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in SMT. In this role, you are expected to:

• Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.
• Drive client conversations with the client working team, execute and embed our solutions within the client’s environment.  Building content and engagement delivery involves strong project management skills.
• Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.
• Develop propositions by closely working with Account Executives in managing the scope of work and project timelines
• Work across advisory practices (Risk, Digital, Portfolio Optimization, Merchants) to execute engagements across the VCA verticals.

This role reports to the Head of VCA for Singapore, Malaysia, and Thailand.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the Singapore, Malaysia, Thailand (SMT) cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

• As part of the team you will get opportunity to work on strategically important projects for clients.
• As an example, you might be working with an issuer client to assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to the Bank.
• You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.
• You will be the project manager of several engagements across SMT, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.
• You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

Expectations of an Assistant Finance Manager

• Perform monthly, quarterly, annual financial close with high accuracy and timeliness
• Ensure that all management reports submitted within deadline. Monthly, quarterly and yearly reporting to be carried out with insightful analysis and developing process to ensure quality reporting variances to be fully explained
• Assist in forecasting and budgeting cycles, ensuring that the numbers are reliable, stable and accurate.
• Strong partnership with the commercial finance team on the full spectrum of financial planning and analysis.
• Working with internal and external auditors, ensuring policies compliance in place.
• Manage internal reporting requirements on various basis.
• Involved in developing process improvements and system implementation/migration

• Meticulous handling of clinical specimens.
• Perform specimen registration accurately and timely into the Laboratory Information System.
• Understand clinical and test terminologies.
• Adhere to procedures in specimen management, including centrifugation, storage, retrieval and disposal.
• Possess good time-management skills.
• May be rotated to other lab locations or shifts, as necessary.
• Attend to incoming calls and general enquiries from clients in a professional manner.
• Ensure customer satisfaction by extending responsive and meticulous support.
• Attend to clients queries and problems diligently and timely.
• Ensures the discharge of duties and responsibilities with diligence.
• Observes PDPA (Personal Data Protection Act) guidelines and chain of custody of specimens.

• Manage and deliver analytics benchmarking reports from conception to completion with actionable insights and recommendations.
• High interaction with external clients and manage internal and external stakeholders.
• Define detailed scope and methodology, creating and executing on the framework with appropriate data mining techniques
• Work with the broader Visa data science team to create data driven solutions.
• Focus on building data science visualization capabilities to solve client's problems.
• Drive innovation through using data science techniques
• Act as data science advocate within our partners, advising and coaching analytical teams and sharing best practices and case studies.
• Continually look at the environment to challenge our assumptions around new sources of data, potential analytics partners, tools, talent and infrastructure.
• Explore leading methodologies and best practices to other teams and importing successful methodologies from other international markets

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Who are we?

Job Summary

The Technical Account Manager (TAM) Senior Staff (Expert level) uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix services. Onboards and advises customers during installations and configurations, engages managed service offerings, trains customers on technical product topics (including new features and capabilities) and serves as an advanced technical expert and advocate for assigned customer accounts. Determines methods and procedures, may coordinate activities of others.

Responsibilities

Technical Consulting and Sales Support

• Identifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutions

• Subject matter expert for product(s), technologies, industry, etc.

• Utilizes internal process and client requirements to help shape company policies, procedures and products

• Provides full sales support for large regional and/or global customers

• Provides guidance to other personnel and mentors members of the Sales Engineering team

Solution Design and Deliverables

• Hosts meetings with C-level stakeholders

• Provides high level technical solution design expertise to all assigned Sales account executives

• Develops and refines standard practices and procedures

• Develops complex RFI/P/Q preparation as requested by Sales Representatives

• Independently delivers all deliverables for the customer

Customer Service

• Communicates with customers (internal and external) in an outstanding, professional, friendly and effective manner, both verbally and in writing

• Drives pre-sales efforts for all company products and services

• Provides outstanding technical support in sales presentations, customer meetings, and trade shows Business and Market Expertise

• Excellent understanding and awareness of technology trends in the market

• Exceptional understanding of Equinix data center, Network, and Cloud products and services

• Strong familiarity with the competitive landscape Collaboration / Communication

• Creates new business opportunities and grows existing customer relationships

• Influences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-sales

• Develops a positive culture on the team

• Demonstrates outstanding presentation skills

Team Leadership

• Leads initiatives and team projects to better the organization

• Demonstrates team and thought leadership; is a recognized SME

Qualifications

• 7+ years customer facing experience in related industry preferred

• Bachelor's degree in Engineering or IT preferred

Responsibilities:

• Lead and manage large-scale projects from initiation to completion.
• Develop and maintain project plans, including cost estimates, budgets, schedules, and resource allocation.
• Coordinate with stakeholders to ensure project objectives are met.
• Monitor project progress and identify and address any issues or risks that may arise.
• Manage project scope, timeline, and budget.
• Ensure compliance with regulatory requirements and industry standards.
• Communicate and collaborate with clients, vendors, and internal teams to ensure successful project delivery.
• Provide leadership, guidance, and mentorship to project team members.
• Prepare and present project status reports to senior management.

• Bachelor's degree in Engineering, Construction Management, or related field.
• PMP certification.
• Minimum 8 years of experience in project management, preferably in large-scale projects.
• Strong knowledge of project management methodologies and best practices.
• Excellent leadership and communication skills.
• Ability to analyze complex problems and make sound decisions.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities

• Develop and execute digital marketing campaigns to enhance digital awareness and engagement of the museum and its offerings and help scale the museum towards mass-personalisation marketing.
• Manage the National Museum of Singapore, Changi Chapel and Museum as well as Reflections at Bukit Chandu websites, overseeing the design and development of any other new system requirements that may affect the websites, particularly integration of CMS (Sitecore) and CRM systems. 
• Lead in digital project management and work with external vendors and internal teams during project and content development, as well as the management of post project follow through such as maintenance and data analysis of results against agreed outcomes. This includes execution of the digital marketing projects for exhibitions and programmes, conducting UX design validation and performing User Acceptance Testing (UAT) to ensure a positive overall user experience.
• Manage media buying and creative agencies on delivering digital campaigns, and monitor effectiveness, finance management and develop contingency strategies when required.
• Manage digital marketing software, produce analytic reports on digital marketing performance across projects to evaluate campaign effectiveness and provide recommendations.

Requirements

• Preferably at least 3-5 years of relevant experience particularly in digital marketing and communications
• Excellent communication, analytical and organisational skills, able to multi-task, and has experience in project management and preferably in government procurement as well
• Strong understanding of digital marketing channels and social media platforms
• Basic knowledge of HTML & website content development, familiarity with SiteCore CMS, Adobe Experience Cloud, Matterport 3D and relevant 3D AR/VR tools a strong plus
• Experience in the implementation and maintenance of interactive and immersive technologies will be advantageous
• Ability to work independently and as part of a team
• Interest in the Arts and Heritage Sector

Applicants will be notified on whether they are shortlisted within 4 weeks of the closing date of this job posting.

[What you will be working on]

Responsibilities:-

• Review of documents prior to publication of quotation/tender (ITQ/ITT)

• Review and provide feedback on Quotation & Tender Evaluation Reports  

• Review and approval of awards

• Assist with stakeholders’ queries

• Review of procurement work processes for compliance and improving efficacy

• Supervise and guide colleagues in the procurement team

• Conduct training sessions for Schools and Departments

• Involvement in procurement development projects to enhance procurement process efficacy Identify opportunities for process improvements

• Any other procurement related functions and initiatives

[What we are looking for]

Requirements:-

• Minimum 3-4 years of experience in public procurement

• Possess good analytical and problem solving skills to address cross functional work issues

• Good verbal and written communication

• Proficiency in Microsoft Word, Excel and Powerpoint

• Hands on experience with procurement platform, GeBIZ, and Cumulus (Workday) system will be added advantage

Successful candidate will be offered a 2-year contract in the first instance.

Closing date: 25 March 2024

If you are shortlisted for the position(s), you should hear from us within 30 days of the closing date of the advertisement.

[What you will be working on]

Marketing

As our marketing specialist for Japan and Southeast Asia (SEA), you will work as part of the team, with EDB’s International Operations, PR manager and appointed marketing agencies, to drive and execute an integrated marketing strategy to raise awareness of Singapore and generate and nurture leads amongst the business communities in Japan and SEA.

Main responsibilities:

• Develop the GTM plan for Japan and SEA based on understanding of EDB’s business and marketing objectives, including annual planning and management of budget for the execution of marketing work plans 

• Manage the day-to-day operations and reporting of in-market marketing initiatives, including paid media campaigns, events and other ATL and BTL initiatives

• Undertake content curation, layout and production of EDB’s in-market publications and website. This includes the identification of topics of interest or trending topics among target audience, and optimisation of workflows with vendors for content production and website maintenance

• Planning and management of physical, virtual or hybrid events organised by EDB

• Identify and coordinate with key multiplier organisations (including tax consultancies, inter-governmental and trade organisations) on joint-marketing initiatives to seed our key messages and generate leads

• Manage internal and relevant external stakeholders. This includes EDB’s appointed marketing agencies on the development and execution of EDB’s marketing strategy, and servicing business enquiries from new clients by sharing relevant marketing resources

• Support product owner of Event Management System GevMe to set up platform and train new EDB users

• Depending on the candidate’s interests and experience, there are opportunities to also develop our marketing strategy and campaigns for global sectors like tech founders and other geographies.

[What we are looking for]

To meet the challenges of this role, you must have/be: 

• A university degree in any discipline

• Minimum 5 years relevant working experience. Candidates should have proven track record working in similar capacity, preferably with experience with the Japan market

• Results-oriented, with high level of initiative, drive and resourcefulness

• Fast and independent learner who can learn on-the-job and deliver quality work with limited supervision

• Strong interpersonal skills to collaborate well with different stakeholders

• Able to manage multiple projects while keeping to deadlines

• Fluent in written and spoken Japanese (at least JLPT N2 or equivalent) to effectively nuance our in-market messages

• Proficient in Microsoft Word, Excel and PowerPoint, as well as virtual communications software (including Microsoft Teams, Zoom)

• Singaporean

It would be preferred if candidate has the following:

• Strong familiarity and prior knowledge of Singapore  

• Work experience in B2B/ G2B marketing

We review applications and interview on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

[What you will be working on]

• You will be responsible to develop and implement Ecosystem Integration for the mosque sector:
• Integrate processes between mosques, program centres and other entities serving the mosques from Muis HQ, other Muis units, Muis group entities and other agencies.
• Establish effective communication system framework covering crisis management, board communication and reporting.
• Oversee the development of the services integration plan for the mosque sector and establish an effective monitoring system.

[What we are looking for]

• Relevant tertiary qualifications in Economics, Project Management, Engineering, Systems Development or related field
• Good understanding resource management & enterprise resource planning
• Good analytical ability and possess strong problem-solving skills to identify solutions and best practices for stakeholders and make sound recommendations
• Good negotiation, influencing and stakeholder engagement skills

Successful candidate will be appointed on contract basis.

In general, applicants can expect to hear from us within 4 weeks of the close of the application window. In the event where we receive a high number of applications, applicants will receive an update on their status within 6 weeks of the close of the application window.

If you are facing issues submitting your application, please contact us at careers@muis.gov.sg for assistance.

Job Description:

Job Objectives

The job holder will be in charge of Customer portfolio and is Airbus Helicopters representative for any concerns regarding Spares, Repair, PBH, Blades, AOC and Warranty administration flow.

• To guarantee the logistics performance to the customers for Spares, Repair, PBH, Blades, AOG and Warranty needs while securing Airbus Helicopters Material & Logistics financial performance.
• Manage and coordinate all actions for customer satisfaction. He/She needs to organize regular meetings, visits with the customers. Provide customer with information on support and services.
• Collect and discuss customer feedback.
• Monitor the support and service performance at individual customer level.
• Launch and pilot any required action plan.
• Act as Customer Support Manager (CSM) focal point for customer interface and support Vietnam based customers.

Job Responsibilities

• Ensure treatment of all customer’s orders and deliveries on time and on quality.
• Ensure customer reporting of order book.
• Regularly liaise with central organization stakeholders, such as Head of Segment and CLM referent by ensuring proficient communication.
• Monitor logistics KPI & performance (including financial performance) and the KPI performance at the individual customer level.
• Launch action plan regarding KPIs dashboard and problems/opportunities met.
• Share forecast & planning about customer’s logistics flow anticipation, fleet data collected and trend analysis.
• Provide recommendations to improve logistics service (internal / external).
• Ability to communicate and know the customer and their organization (e.g. Executive team, Engineering, Finance, Maintenance, Planning, Customer’s buying process / cycle including legal and commercial aspects, T&Cs, budget planning) as well as understand the customer’s market & environment.
• Establish credibility with customers to develop strong and lasting relationships with key customer executives / customer’s stakeholder based on mutual trust, respect, integrity and credibility.
• Building confidence and trust gaining the right to advise on customer strategy and increasing the customer’s loyalty.
• Building a network within the customers’ organization and positively influence the overall perception of the business.
• Identify, assess, respond (to mitigate / to increase impact and/or probability),
• monitor, follow-up and report regarding risks and opportunities in his/her area of duty.
• Identify and prioritize events that might negatively/ positively affect the programme/process/ function objectives and categorize them.
• Launch and actively follow up on replenishment orders from the day of order placement until the day of parts availability including AOG assistance, lead-time monitoring, discrepancy report and freeze code processing considering the commercial policies applicable (Repair, warranty, upgrade etc.) and material and logistics related contractual obligations and industry standards.

Job Requirements

• Diploma or Degree in Business Administration, Engineering or related disciplines from a recognized institution
• Minimum 3 years managerial experience in Customer Service environment, preferably in the aviation industry
• Ability to communicate, interact effectively at different working levels
• Proficient in SAP, Microsoft Office like Excel is preferred
• Able to work independently in multi-task environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

[What you will be working on]

Responsibilities:-

• Design and create visually stunning PowerPoint presentations that effectively communicate ideas and data.
• Develop compelling infographics that simplify complex concepts and data points.
• Create innovative 3D designs that provide immersive and interactive experiences.
• Design attention-grabbing posters for various campaigns and events.
• Collaborate with content creators, and project teams to understand design requirements and deliver solutions that meet objectives.

[What we are looking for]

Requirements:-

• Proven experience in designing impactful PowerPoint presentations, infographics, 3D designs, and posters.
• Proficiency in using design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign), PowerPoint, and 3D modelling tools.
• Strong understanding of design principles, layout, and typography.
• Ability to transform ideas and concepts into visually compelling designs.
• Excellent communication skills and ability to work in a collaborative team environment.
• Candidate must be a team player as well as be able to work independently.

Closing date: 31 March 2024

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

• Negotiate, manage, coordinate, and support Logistics sourcing activities for all modes of Freight (Air, Ocean, Trucking & Parcel) including warehousing and brokerage preparing RFx, managing the process and analyzing competitive bids using eSourcing tool.
• Analyze spend data, internal requirements, and external supply markets to develop strategic sourcing strategies and plans aligned with the business goals.
• Prepare, redline and negotiate commercial contracts - services agreements, licenses, statements of work and amendments in conjunciton with legal team
• Develop strong collaborative relationships with internal clients to strategically manage spend and the supply base for assigned categories.
• Develop strong partnerships with Logistics operations, accounts payable, and legal teams.
• Manage, co-ordinate and support special/critical projects such as ad hoc and spot rate approval process and others as needed.
• The commodity manager will need to provide excellent strategic sourcing support to the reporting manager and business partners to ensure a competitive advantage for Western Digital.
• Will drive improvements in key metrics such as cost, quality and transit time.
• The CM will drive process-improvements, assist with projects and provide feedback to management on market conditions, supplier relationships, and quality and customer service issues.
• Ensure timely and cost effective acquisition of products, services and equipment while driving contract compliance.
• Completing day-to-day activities that include specification clarification, source/supplier identification, proposal analysis, review & clarification, contract knowledge, supplier performance management, supplier/customer conflict resolution.
• Provide feedback to management on market conditions, vendor relationships, supply and equipment standardization, quality issues.
• Assist with projects and perform other related duties that may become necessary as directed by management.
• Manage Supplier relationship management including -

• Supplier solicitation, selection and qualification process
• Quarterly/bi-annual business reviews and scorecards

In your role as an Operations Assistant, you will ensure the right execution of routines that support an efficient, consistent and compliant operations as well as adherence to standard operating procedures.

Your assignment

• Ensure that the execution of daily routines are according to the agreed Standard Operation Procedures, process flow and service level agreement
• Support the process of identifying root causes for issues which impact negatively on store operations and use these insights to adapt routines and processes in order to improve the customer experience
• Secure good collaboration with the Customer Contact Centre in securing a fast and easy resolution process for customers
• Actively work to offer alternative solutions that meet the needs of individual customers’ to secure a good recovery of any disappointment in the customers’ journey.
• Support and work according to the inventory routine, in order to maximize stock accuracy and achieve product availability for the customers.

The Service Manager is accountable to ensure a seamless, efficient, and effective end-to-end implementation and execution of assigned ITIL processes.

Your key tasks

• Act as the single point of contact for one or more customers for IT Outsourcing (ITO) and Application Management Services (AMS) in the existing Avaloq SaaS Center, Platform operations and AMS L2, L3 Organizations
• Ensure the delivery of ITO & AMS services according to the Service Level Agreements (SLAs) contracted to our customers
• Regularly update, review or re-define SLAs with the customers
• Responsible of the external and internal communication in case of major incidents
• Coordination of internal departments in order to favour a quick solution and subsequent remediation actions
• Report regularly on the services’ status to the customers and to the Avaloq  Management Team
• Supervise the implementation of the Service Management processes and proactively initiate actions, required to maintain and/or improve the service level
• Keep an effective communication with the customer and the account managers, facilitating the communication flow between the customer and Avaloq
• Contribute to the increase of the customer satisfaction, through the internal “Voice of the Customer” portal
• Ensure tickets/requests raised contain the required documentation and follow defined SDLC processes
• Ensure clear representation and consistent communications internally and externally.
• Collate, prepare and submit/present defined KPIs and Statistics.

We are growing! We are currently looking to hire an experienced Key Account Manager for our office in Singapore where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• 6-8 years of work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Fluent in English (verbal and written).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.
• Candidate must be Singaporean or holder of a PR

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

• Permanent position with variable bonus
• Must with office leasing background
• Minimum with 7 years of related experience and ready network

Job Responsibilities

•  Formulate and implement strategies to maximise rental and occupancy of the group properties.
• Secure new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 7 years of relevant experiences in marketing and leasing including 3 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Permanent position
• MNC environment with a large portfolio
• Variable bonus

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, SatelliteAsia, and TXLR8 Asia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven Marketing Manager – Client to join our team. The Marketing Manager - Client is a motivated, resourceful and responsible individual who relishes in working in a fast-paced environment. We are looking for a proactive, highly organised, outgoing professional who is a real team player and has excellent communication skills.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to take on key challenges from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

In this role you will: 

• Develop integrated marketing campaigns and lead the post-sale engagement, retention, and growth of our customers, partnered closely with the sales team.
• Develop and monitor automation campaigns to attract new client prospects to engage with our brands.
• Drive sales prospects to our event websites and through the buying cycle from awareness to booth purchase.
• Support in uncovering and identifying upsell opportunities during the customer’s lifecycle.
• Conduct lead generation campaigns and identify new opportunities to grow the client database year on year.
• Measure and report on campaign performance to key internal and external stakeholders, highlighting revenue risks, opportunities and changing landscapes. 
• Work as part of a cross-functional team to deliver successful in-person and virtual events.
• Foster a test-and-learn mindset, constantly analysing and optimising campaigns. 

• Assist the F&B Operations Manager in building and maintaining a strong and efficient team to provide the guests with the highest possible level of service
• Operate the department with positive financial results
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment
• Liaise with Kitchen and Bar on daily Restaurant & Banquet Operations
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager
• Anticipate the volume of business, considering the hotel's occupancy, the holidays, the weather, the activities in the Hotel, and the community in general
• Assist the F&B Operations Manager in casual labor & contract staff costings, daily revenue and cost reports
• Monitor the quality and quantity of all Restaurant & Banquet Operations items served timely
• Maintain good communication & relationship with all other Hotel departments
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations
• Regularly inspect equipment and ensure they are well maintained and in good working order
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Have an excellent knowledge of the services offered by the hotel and ensure that all customers are aware of them

You are responsible for the laboratory operation activities in kit receiving, kit accessioning and specimen management. The Laboratory Operation Assistant has further responsibilities as described hereto.

• Be familiar and compliant with the Standard Operation Procedures (SOP)
• Receive and open the diagnostic kit upon arrival
• Perform accessioning by entering the relevant information on the specimen and requisition form into the LIMS
• Perform quality check on both specimen and requisition form
• Notify/clarify with Project Management on any potential defects/deficiency and follow up with corrective action
• Label the specimen with proper bar code label for positive identification of specimen
• Proper storage of post analysis samples
• Receive, storage and proper tracking of frozen samples
• Perform specimen management functionality
• Prepare outbound shipments as required
• Liaise with couriers for the timely delivery of shipments
• Timely reporting of any problems or issues to Team Leader Specimen Management or Senior Lab Ops Assistant
• Any duties assigned by the Team Leader Specimen Management or Senior Lab Ops Assistant

Asia Tech X Singapore (ATxSG) - home to established telecoms and tech events: CommunicAsia, BroadcastAsia, SatelliteAsia, and TXLR8 Asia - is a leading platform at the forefront of technological innovation and business excellence in the heart of Asia. As the epicenter for groundbreaking ideas, cutting-edge technologies, and influential thought leaders, ATxSG is committed to shaping the future of the tech industry. ATxSG's mission of "Tech for good," advocates that technology and innovation can be powerful agents of positive, sustainable change. We believe that by uniting people, sharing information, and fostering innovative ideas, we can catalyse transformative advancements that positively impact lives.

As we continue to grow and evolve, we're seeking a talented and driven VIP Relations Manager to join our team. The VIP Relations Manager is a motivated, resourceful and responsible individual who relishes in working in a fast-paced environment and being part of a small team. We are looking for a proactive, highly organised, outgoing professional who is a real team player and has excellent communication skills.

Be part of an ambitious and highly committed team, who isn’t afraid to push boundaries and disrupt the status quo. Be ready to take on key challenges from day one, under the guidance of a supportive leadership team who will encourage your personal development and offer you new opportunities. 

Key responsibilities:

• Coordination of VIP activities in liaison with the Head of VIP and Event Director.
• Work closely with the Marketing Leads to grow the VIP audience and adapt messaging for VIPs attending the event.
• Expand the offering and strategy for the VIP audience in conjunction with the Head of VIP and Event Director
• Invite targeted VIPs to attend Asia Tech x Singapore.
• Contact selected individuals by email to discuss attendance and securing their participation in various structured networking / social formats.
• Ensure VIPs are looked after and participate in the proposed networking/social programme.
• Ensure that VIPs have a superior customer experience throughout the campaign.
• Work with the event sponsors to maximise the participation of their clients in the event.
• Administration work in the lead up to the event, including registration system, calendar invites and excel lists for attendees of various networking functions within the event.
• Build strong relationships with these key VIPs to create brand commitment and loyalty.
• Help to organise VIP Dinners, Breakfast Briefings and Closed-Door Meetings and securing VIP attendance at these functions and formats.
• Support to deliver the One to One Meeting Service, (physical and digital) in conjunction with the sales team.
• Work closely with the team to validate the eligibility of incoming requests for VIP (and other key stakeholder) passes.
• Work alongside the sales team to identify where we can grow revenues relating to VIP activities

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 500 builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Want a golden opportunity to be at the nexus of technological innovation, leadership, and strategic decision-making? As PA to the CTO you will stand shoulder-to-shoulder with a leader who is charting the next frontier of Sleek’s digital innovation. In our ecosystem of passionate builders, thinkers and pioneers, you will absorb knowledge, influence decisions, and navigate the complex but exciting terrain of tech breakthroughs. You will manage schedules and plans, be part of vendor management and contract negotiations, and keep a close eye on deadlines and expenses. By amplifying the efficiency and vision of our CTO, you will gain invaluable experiences and networks that will boost your career profile. We at Sleek are using technology to redefine entrepreneurs’ operational epicenter - are you ready for your front-row seat?

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Position Duties

Strategic Support

• Directly report to the CTO, providing vital administrative support and assisting in strategic planning initiatives.
• Collaborate with cross-functional teams to track project timelines, ensuring timely execution and alignment with Sleek's goals.

Scheduling and Coordination

• Proactively manage the CTO's calendar, prioritizing essential commitments and ensuring optimal time allocation.
• Organize, schedule, and ensure the smooth facilitation of meetings, including agenda preparation and venue coordination.
• Actively attend crucial meetings, ensuring accurate capture of discussions and action points.

• Distribute meeting minutes promptly to relevant stakeholders, ensuring clear communication of outcomes and next steps.

Vendor Relations and Negotiation

• Research and source potential vendors, securing competitive quotations for products and services.
• Lead preliminary contract negotiations, ensuring the best value and terms for Sleek while maintaining productive vendor relationships.

General Administration / Financial Oversight

• Respond promptly to the CTO's administrative needs, ensuring the efficient functioning of the office.
• Manage, organize, and archive relevant documents and digital files for easy retrieval and compliance.
• Manage and process the CTO's claims, payments, and subscription services, ensuring timely and accurate submissions.

• Monitor departmental expenses, ensuring alignment with budgetary constraints and objectives.

• Currently enrolled in or recently graduated from a Bachelor's program, preferably in Business Administration, Information Technology, or a related field.
• Strong organizational and multitasking skills, with a keen attention to detail.
• Excellent verbal and written communication skills.
• Proficient in office software such as Microsoft Office Suite, Google Workspace, and project management tools.
• Basic understanding of tech terminology and trends.
• Prior experience in an administrative or assistant role is an advantage, but not mandatory.
• Familiarity with vendor management and negotiations is beneficial.
• A proactive problem solver with a can-do attitude.
• Demonstrated ability to handle confidential information with discretion.
• Eager to learn and absorb new knowledge quickly.
• Ability to adapt to changing priorities and thrive in a fast-paced environment.
• Availability to work full-time or part-time as an intern for a predefined period.

• Comfortable working in a tech-driven environment and collaborating with diverse teams.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness. As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place. We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Hybrid working arrangement