Responsibilities:

• Lead the design and delivery of change and improvement plans and projects which support the goals of Acclivis’ clients other key strategic initiatives
• Re-engineer digital workflows and improvements and lead the re-architecture/re-design of apps and services to materialise process improvements
• Prototype new solutions that leverage ServiceNow modules ITSM, CSM, Asset, SLM/SLA, Service Catalogue, Service Portal, Knowledge, Discovery, Performance Analytics, Service Mapping, Event Management Integration, Mobile UI, Chat/Connect
• Collaborate in cross-functional teams for better customer enablement
• Define project scopes, objectives and deliverables to achieve launch and implementation within timeline and budget
• Scope and implement tools to monitor application responsiveness, increase automation and reduced downtime to better achieve SLAs.
• Lead and/or perform third-party Management/Integration with other ITSM tools & 3rd Party tools

Requirements:

• ITIL Expert preferred
• Understanding of the IT infra and handled infra projects as Service Delivery Manager in past
• Knowledge of Server & Network management
• Working knowledge and experience with ServiceNow development/ customization/enhancements.
• Understanding of foundational concepts and able to navigate the relationships between ITSM Processes, IT Service Management Process requirements, and business/IT management needs that are moderate in nature which may span multiple ITSM Processes
• Excellent problem-solving and analytical skills
• Excellent interpersonal and leadership skills

This person will provide support for the Middle and High School (MS/HS) Principal in completing their daily tasks in order to help them remain organized and effective in their role as instructional leaders.

1. Able to assist with Substitute Teachers schedules, attendance and timesheets
2. Able to keep track and process Faculty attendance
3. Assists in classroom materials, photocopies and equipment
4. Experience in assisting Principal to maintain clear communication with parents and students through the various communication channels.
5. Assist with record-keeping, both electronic and paper.
6. Able to schedule MS/HS classes in PowerSchool
7. Able to collate monthly MS/HS activities calendar
8. Communicate after school activities to students, parents and teachers
9. Coordinate buses and various activities for MS/HS field trips
10. Support Principal in clerical tasks
11. Able to organize Graduation for HS students

QUALIFICATIONS:

1. Bachelor’s degree preferred.
2. Proficient in computer skills, including google suite applications and Microsoft office.
3. Proficiency in spoken and written English.
4. Highly organized, detail-oriented, and a problem solver.
5. Excellent interpersonal and communication skills.