Responsibilities

• Ensure all food and other items are stored properly at appropriate temperatures
• Handling multiple food orders at one time
• Assisting other cooks in preparing food or helping other team members when needed
• Help to prepare food before the arrival of the guests for special arrangement/ reservation
• Operates various kitchen appliances such as blender, oven, grill or stand mixer
• Cleans food preparation areas and maintains the cleanliness of the kitchen
• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.
• Utensils to be sanitized at the end of the shift
• Cleans up after business hours

Qualifications & Requirements

• Food Hygiene Certification
• At least 6 months work experience
• Strong organizational skills
• Good communication skills and Service Oriented

Responsibilities:

• Candidate must be able to handle day-to-day general admin and office matters independently
• Maintain and handle various matters of the company and related departments and related parties Schedules departmental meetings, takes and distributes minutes, and arranges/attends sub-committee meetings as required. Work closely with Outlet Manager to ensure effective service by training staff in product knowledge and promoting a service culture in the Outlet.
• File archiving and documents management
• Ensure the proper environment and security of the office
• Maintain office equipment, manage the office cleaners, supplies and facilities
• Any Other Ad-Hoc duties assigned by the management.

Requirements

• Diploma or above in any field
• Good command of English and Chinese Mandarin
• More than two years of working or relevant experience, preferably in F&B industry.
• Able to work in a fast-paced environment and under pressure
• Ability to multi-task and meet tight deadlines with high level of accuracy
• Good time management and meticulous
• Team player with good communication skills
• Meticulous, organized and good attention to details
• Proficient in Microsoft Office (Words, Excel and PowerPoint)

Job Description & Requirements

• Assist in food preparation at designated station.
• Ensure food is handled according to food safety guidelines.
• Experience with making Dim Sum would be beneficial.
• Maintain work station cleanliness.
• Follow operation team's instructions to ensure smooth shift.
• Assist with ordering of kitchen supplies.
• Good communication and interpersonal skills.
• Able to work on Weekends and Public Holidays.

We are looking for hardworking candidates with job scope as below

· Container stuffing/unstuffing

· Sort, organize and putaway inventory in proper locations (Rack/Shelf/Bulk Storage)

· Pick and Pack

· Report damaged or missing inventory to supervisor

· Update WMS and process documentation

· Operate material handling equipment such as forklift and reach truck

· Load & unload deliveries/collections from trucks

· Candidates with reach truck/forklift experience are preferred.

Responsibilities:

• To oversee and carry out audit & assurance work of companies in different industries.
• Ensure efficient and effective internal controls and operating procedures are implemented as well as to make recommendation on process improvement and risk controls.

Requirements:

• Must possess a Degree/Diploma in Accountancy or equivalent professional qualification.
• Good experience acquired in audit firms for at least one year is an advantage.
• Possess strong communication, analytical and writing skills.
• Able to work independently with minimum supervision.

Please be advised that only applications submitted through mycareersfuture will be considered. Applicants who wish to apply via email should send their applications to [email protected]. Applications sent via any other email address will not be processed.

Responsibilities

• Ensure all food and other items are stored properly at appropriate temperatures
• Handling multiple food orders at one time
• Assisting other cooks in preparing food or helping other team members when needed
• Help to prepare food before the arrival of the guests for special arrangement/ reservation
• Operates various kitchen appliances such as blender, oven, grill or stand mixer
• Cleans food preparation areas and maintains the cleanliness of the kitchen
• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.
• Utensils to be sanitized at the end of the shift
• Cleans up after business hours

Qualifications & Requirements

• Food Hygiene Certification
• At least 6 months work experience
• Strong organizational skills
• Good communication skills and Service Oriented

FULL TIME Kitchen Assistants (x3)

• Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.
• To help the kitchen team in preparation for hot food, gelato and other food items.
• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping fruit, vegetables, poultry, and meat.
• Sweeping and mopping the kitchen floors as well as wiping down kitchen walls.
• Assisting with the unloading of delivered food supplies.
• Organizing and correctly storing food supplies.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.

Interested individuals pls email : [email protected]

Responsibilities:

1. Executive Administrative Support

• Manage the Director’s schedule, including arranging meetings, appointments, and coordinating travel plans.
• Prepare, review, and organize documents, reports, and presentations for meetings.
• Handle incoming and outgoing correspondence, ensuring timely responses and follow-ups.
• Maintain and organize confidential files, ensuring accessibility and security.

2. Meeting and Agenda Coordination

• Plan and coordinate meeting agendas and logistics, ensuring readiness of materials.
• Accurately document and distribute minutes of meetings, highlighting key action points.
• Monitor progress on assigned follow-ups to ensure timely completion of tasks.

3. Travel and Event Management

• Plan and organize comprehensive travel itineraries, including flights, accommodations, and ground transportation.
• Handle visa applications and other necessary travel documentation.
• Assist in coordinating company events, conferences, and off-site meetings.

4. Communication and Stakeholder Engagement

• Serve as the primary point of contact for the Managing Director, managing calls and correspondence professionally.
• Act as a liaison with internal teams, clients, and external partners to facilitate effective communication.
• Ensure consistent and clear communication between the Managing Director’s office and other departments.

5. Office and Workflow Management

• Oversee the office environment for the Managing Director, ensuring it remains organized and well-maintained.
• Coordinate with facilities and IT teams to address office-related issues or requirements.
• Manage inventory and procurement of office supplies for the Managing Director’s needs.

6. Special Projects and Research

• Provide support for special projects, including research, data compilation, and presentation preparation.
• Assist in planning and executing strategic initiatives as directed by the Managing Director.
• Perform ad hoc tasks and responsibilities as assigned.

Requirements

• Diploma or Degree in Business Administration, Management, or a related discipline.
• 3–5 years of experience as a Personal Assistant or Executive Assistant in a dynamic professional environment.
• Proven ability to manage multiple priorities efficiently with a strong sense of urgency.
• Excellent written and verbal communication skills, with proficiency in Microsoft Office Suite and scheduling tools.
• High degree of discretion and professionalism when handling sensitive or confidential information.
• Exceptional organizational skills and keen attention to detail.
• Proactive, self-motivated, and adaptable to changing priorities in a fast-paced setting.
• Strong interpersonal skills with a polished and professional demeanor.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Job Responsibilities:

- Prepare payment vouchers and cheques.

- Enter inventory transactions.

- Handle sub-ledgers’ functions.

- Maintain detailed, perpetual inventory records and produce periodic reports.

- Handle other accounting matters such as verifying creditor’s statements etc.

- Handle banking transactions.

- Upkeep subsidiaries’ accounting transactions. Check and match DO, PO, GIR to suppliers’ invoice.

- Liaise closely with purchasing staff and store staff on suppliers’ documents.

- Filing of accounting documents.

- Project labour cost.

- Maintain good housekeeping in the accounts department.

- Assist the Manager / Executive in the closing of accounts / Auditing

- Other ad hoc duties

Job Requirements

- Nitec / Diploma in Accounting or equivalen

- 1 - 2 years of relevant experience

- Strong attention to detail and accuracy

- Good communication and interpersonal skills

- Able to start work immediate

Job Description

Asst Cook / Chef

Reports to Chef

• Assist Head Chef to ensure smooth operation in the kitchen.
• Prepare and ensure food is handled at its highest quality at all times.
• Prepare ingredients such as slicing, cutting, shredding, tenderizing, skewering and braising fish, meat and vegetables, on a grill or grill station.
• Ensure that ingredients are fresh and safe for consumption and meet food hygiene standards.
• Follow good preservation or storage of food standards.
• Ensure that kitchen is clean/sanitised and organised and adhere to safety and hygene standards at all times.
• Check and monitor if the machinery and/or equipment in the kitchen are in good working condition and report for repair if needed.
• Check that the receiving stocks are correct, monitor stock and replenish when stock runs low.
• Supervise and guide junior staff to ensure smooth delivery of work in the kitchen.
• Any other duties assigned by the Management from time to time, which may include being transferred to other restaurant outlets or sections.

Job Responsibilities

- Provide administration support to the Leasing team

- Prepare tenancy related documents

- Keep good record of leasing documents and filing

- Ensure application and renewal of government permits/license

- Upload the details of new and existing customers in Google Drive and preparing draft of stamp duty

- Assist in monthly utility meter reading duties and generate meter billing for billing purpose

- Assist in the development and operation of leasing related IT systems such as Lease management system and business intelligence system

- Perform any ad hoc duties as assigned by leasing manager

Requirements

- Experience in handling leasing documents

- A positive work attitude and willingness to learn and contribute

- Good interpersonal and communication skills

- Self-driven and highly-motivated

- High degree of commitment and a good team player

- Able to work under pressure and in a fast-paced environment

- Have initiative, independent and well-organised

Main Responsibilities:

• Prepare management accounts and necessary schedules for corporate reporting and audit purposes;
• Prepare cash flow statements and financial ratios analysis for clients;
• Advise clients on accounting systems and internal control systems in compliance with the Singapore Financial Reporting Standard;
• Preparation of unaudited financial statements for private limited companies, Directors’ Statement, and notes to the financial statements in accordance with Singapore Financial Reporting Standards;
• Assist in the handling of accounting queries from clients and auditors.

Requirements:

• At least a diploma or currently pursuing ACCA, Singapore CA Qualification, or CPA Australia.
• 1-2 years of hands-on experience providing accounting, tax, or corporate secretarial services in a Corporate Service Provider firm will be an advantage.
• Must have the ability to work independently.
• Fresh graduates are welcome to apply.

Responsibilities:

• Perform statutory and special audits, evaluate adequacy and effectiveness of internal controls to clients, identify audit issues and concerns, and make practical value-added recommendations on internal controls and business processes
• Knowledge of audit procedures, including planning, techniques, test, and sampling methods
• Able to take up ad hoc assignments/reports when required
• Able to guide the junior staff and ensure timely submission of reports and meeting tight deadlines (applicable to Audit Seniors)

Requirements:

• Degree and diploma holders are welcome to apply
• Good communication skills in English and Mandarin. Able to interact with International and Chinese clients
• Well organized and meticulous. Able to multi-task and adhere to tight datelines
• Preferably with 2 years of relevant experience

Responsibilities

• Ensure all food and other items are stored properly at appropriate temperatures
• Handling multiple food orders at one time
• Assisting other cooks in preparing food or helping other team members when needed
• Help to prepare food before the arrival of the guests for special arrangement/ reservation
• Operates various kitchen appliances such as blender, oven, grill or stand mixer
• Cleans food preparation areas and maintains the cleanliness of the kitchen
• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.
• Utensils to be sanitized at the end of the shift
• Cleans up after business hours

Qualifications & Requirements

• Food Hygiene Certification
• At least 6 months work experience
• Strong organizational skills
• Good communication skills and Service Oriented

• 5 Days work week: 8.30am - 5.30pm
• Medical and Dental benefits
• Transport provided in various locations

A leading 3PL logistics company is looking for an Account Assistant to:

• Verify cheques received against sales invoices to ensure accuracy of collection.
• Bank in collection within second working days of receipt.
• Prepare billing for miscellaneous charges and recovery
• In-charge of Account receivables
• Assist in AR invoicing
• In-charge of monthly prepayment schedule
• In-charge of monthly packing inventory schedule
• Assist in fixed assets sighting
• Assist in inventory count process
• Assist in monthly and yearly closing
• Other ad-hoc duties as assigned

Job Requirements:

• Candidate must possess at least a diploma/LCCI Certificate
• Computer literate
• At least 1 year of relevant experience preferred in a Warehouse/Logistic industry
• Initiative and willingness to learn
• Able to work independently
• Must be willing to work in Pioneer area
• Able to commit to overtime as and when required

Key Responsibilities:

• Receive, check, and record incoming stock, ensuring that items are in good condition and match the order specifications.
• Load and unload stock, ensuring proper handling of IT products such as servers, printers, PCs, monitors, etc.
• Pick and pack items for dispatch according to customer orders, including labeling and preparing for delivery.
• Work closely with the Sales Department to fulfill sales order requirements and ensure timely dispatch.
• Conduct periodic stock takes in an organized and efficient manner
• Keep the warehouse clean, organized, and well-maintained
• Perform other ad-hoc duties if required

Requirements:

• Able to start immediately will be advantageous.
• Knowledge of IT products (e.g., servers, printers, computers) is a plus
• Able to carry heavy items (such as servers, printers, PCs, and monitors) and operate a pallet jack.
• Able to work in a fast-paced environment
• Strong focus on accuracy and attention to detail when managing stock and preparing orders.
• Team-oriented individual with good communication skills and a proactive attitude.

Staff Welfare:

• Annual Leave: 14 days of annual leave per year.
• Overtime Compensation: Overtime is compensated at 1.5x the regular hourly rate.
• Medical Claim: Medical claims up to $300 per year to support your health and well-being.

Job Description

• žEnsures the timely preparation of project progress and other reports.
• Participate in improvements to workflow and process flows.
• Assist with upkeep, maintenance, and review of project budgets.
• Handle incoming and outgoing email/call enquiries
• Report the work progress to project manager
• Assist person in charge to accomplish the project related matter.
• Any other related duties as assigned.

Requirements

• žDiploma or above in any field
• žMore than two years of working or relevant experience, preferably in F&B industry.
• žAble to work in a fast-paced environment and under pressure
• žAbility to multi-task and meet tight deadlines with high level of accuracy
• žGood time management and meticulous
• žTeam player with good communication skills
• žMeticulous, organized and good attention to details
• žProficient in Microsoft Office (Words, Excel and PowerPoint)
• Class 3 driving license and knowledge in construction & CAD software are advantageous

Job Description

• Assisting the Cook with the preparation of meal ingredients, which includes washing, cleaning, peeling, cutting, and chopping vegetables, fruit, poultry, and meat.
• Washing, Chopping, Shredding and Grating ingredients
• Properly cleaning and sanitizing all food preparation areas according to established standards of hygiene.
• Washing and appropriately storing all cooking appliances, instruments, utensils, cutting boards, and dishes.
• Promptly transferring meal ingredients from storage areas to the kitchen as per the Cook's instructions.
• Assisting with the unloading of delivered food supplies, Organizing and correctly storing food supplies.
• Cleaning the food preparation equipment, floor and other kitchen tools area

Job Requirements:

• At least 2 years of proven experience assisting in kitchens
• Able to work under pressure in a fast-paced environment
• Sound knowledge of food health and safety regulations.
• Good team spirit, effective communication skills.
• Excellent organizational and time management skills.
• Able to work shifts, weekends, eve of public holidays and public holidays

Responsibilities

• Ensure all food and other items are stored properly at appropriate temperatures
• Handling multiple food orders at one time
• Assisting other cooks in preparing food or helping other team members when needed
• Help to prepare food before the arrival of the guests for special arrangement/ reservation
• Operates various kitchen appliances such as blender, oven, grill or stand mixer
• Cleans food preparation areas and maintains the cleanliness of the kitchen
• Preparing ingredients for the shift; washing vegetables, chopping, seasoning meat, etc.
• Utensils to be sanitized at the end of the shift
• Cleans up after business hours

Qualifications & Requirements

• Food Hygiene Certification
• At least 6 months work experience
• Strong organizational skills
• Good communication skills and Service Oriented

• Manage the reception area. Attend to clients and perform front-desk duties eg. registration, appointments, billing, answering phone calls and clients’ inquiries, arranging booking for Radiology and Laboratory tests.
• Operate the Clinic Management System.
• Perform basic health screening assessments as required ie. height, weight, blood pressure, waist, hip measurement, body fat analysis, vision testing and Electrocardiogram (ECG) test.
• Handle blood/urine/stool samples and liaise for Laboratory/specimens collection and delivery.
• Assist in dispensing prescribed medication and supplies.
• Assist the Doctor in chaperoning client, if required.
• Handling cash and credit card payments, electronic fund transfers and the NETS terminal. Ensure accurate and complete documentation for cash floats, electronic fund transfers and credit transactions.
• Submission of CHAS, Medisave, TPA claims etc.
• Manage stock and inventory.
• Maintain the general cleanliness of the clinic.
• Ad-hoc duties as assigned.
• 5.5 day work week (including Saturday mornings)
• Job location - Anson House (Tanjong Pagar)

Store Assistant duties and responsibilities

Our company is seeking an enthusiastic Store Assistant to work in our store. Duties include helping our customers identify and purchase items, restocking the retail space, and creating appealing merchandize displays. The ideal candidate will have a desire to provide excellent customer service and increase sales. Store Assistants ensure that retail operations are carried out effectively and efficiently for maximum customer satisfaction. Their day-to-day duties include:

· Assists in achieving store recruiting goals

· Run Cash Register

· Drive the achievement of the store’s sale targets while also meeting individual sales goals

· Assist in maximizing the business potential of the store and maximizing sales by department in line with company strategy

· Monitor proper use and ensure the quality of data in the sales staff’s client books, working with sales staff to propose action plans

· Facilitate staff trainings and new hire inductions, ensuring the proper follow up steps are taken

· Deliver exceptional service to all clientele by upholding brand service values and standards while managing customer relationships in a timely, professional manner

· Identifies performance issues and policy violations according to company policy and partners with the Store Manager

· Keeping the store fully stocked

· Maintaining the highest level of visual merchandising and store conditions

· Delivering exceptional sales services for improved customer satisfaction

· Interacting with customers and identifying their needs and preferences

· Operating cash registers and point-of-sale machines

· Receiving and verifying the quality and quantity of new shipments

· Enforcing in-store security and health and safety procedures and regulations

· Perform any other duties assigned by the director.

Store Assistant duties and requirements

• High school diploma or GED is preferred.
• Proven retail sales experience.
• The ability to stand for extended periods.
• The ability to use labeling and pricing equipment as well as Point of Sale (POS) software.
• The ability to work in a fast-paced environment.
• Strong organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• Detail-oriented.

· Previous specialty retail management experience, preferably in the outdoor industry

· Retail background preferred-previous management experience

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Responsibilities:

• Ensure that the dishes are properly planed, prepared and stored to guarantee quality;
• Reasonably arrange serving sequence to ensure good speed and accuracy (no left-out, duplication or serving to the wrong table, all dishes in one table shall be served in 5 minutes);
• Keep tableware clean and intact;
• Keep the work area clean and organized and refill vegetables and water in a timely manner;
• Flexibly and accurately handle urgent requests or adding dishes from waiters/waitresses, and tell them special dishes of the day and sold-out dishes;
• Cooperate with and assist staff from other departments or bars;
• Complete other tasks assigned by superiors;

Job Requirements:

• Experience is not required as comprehensive training will be provided
• Energetic and service-oriented
• Willing to work on weekends, and public holidays and accept shift work
• Transportation is provided if your work finishes after 12am midnight

Benefits:

1. Welcome Bonus up to S$2,000*
2. Daily Meals and uniform provided (save on your daily meals)
3. Monthly and annual performance bonus
4. Staff Discount
5. Insurance and Medical Benefits
6. Career growth advancement
7. Transport Allowance
8. Night Shift Allowance
9. Staff referral fee up to S$2,000*

*Subject to terms and conditions

Work locations:

• Island-wide (20 outlets）

Job Description:

• To strategise, organise, govern, and manage a project within a predetermined timeframe that is committed to customer.
• To successfully complete New Product Introduction (NPI) projects by meeting all the specifications and requirements and advancing them towards mass production, including anticipating and mitigating potential risks that may negatively impact the projects.
• To engage and work with customers on product specifications, requirements, costs, schedules, and quality.
• To generate and provide quotations for tools and moulded parts, upon receipt of Request for Quotation (RFQ).
• To collaborate internally with tool designer and engineering team on design for manufacturing (DFM) and proactively manage program documentations, technical and engineering changes.
• To update the status of on-going programs to the management.
• To consistently pursue for new customers.
• To establish and nurture a robust and affirmative rapport with our key customers to secure new and additional projects and pursue new customers to strengthen sales pipeline.

Requirements:

• Degree or diploma in mechanical engineering/precision engineering.
• Knowledge with practical experience in the field of plastic injection and injection tool fabrication, or mechanical product design is needed.
• Proficient in Microsoft Office suite of programs.
• Good verbal and written communication and presentation skills.
• Strong leadership to lead, guide and inspire the project team to produce quality work and stay committed to all deliverables.
• Business oriented, meticulous, and cost sensitive.
• Ability to analyse, solve problems and decision making.
• Strong organisational skills with a can-do attitude to always improve and initiate new ways of working to achieve results.

HOW TO APPLY:

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

A key member of the Group Financial Planning and Analysis team, performing key tasks in relation to management reporting, financial analysis and the budgeting process.

Responsibilities

• Prepare monthly, quarterly and adhoc management reports for Senior Management
• Support and prepare global budgeting and forecasting exercises for the various business units to ensure timely and accurate submission
• Review and validate submissions from Business Lines and Regions to ensure accuracy, identify and analyse variance against budget/ forecast, maintain reporting templates and schedules to facilitate the review and submission
• Work closely with Business Lines and Regional team, Group Finance Management Team (e.g. Financial Controlling, Treasury, Tax) and Functional Owners to understand and analyse financial performance and outlook for the Group.
• Develop and automate tools / templates/ schedules for monthly and yearly submission to improve efficiency and facilitate review.
• Involve in adhoc projects stem from various Group’s initiatives, such as system upgrade and planning tool

Requirements

• Bachelor Degree in Accountancy or equivalent
• Minimum 5 years relevant experience in a commercial/ audit environment
• Previous MNC work experience preferred
• Prior experience in a role with a strong focus on financial analysis and reporting
• Attention to detail and the ability to identify data patterns
• Ability to work with dynamic information and troubleshoot with Business Lines and Regions
• Experience in Cognos and TM1 highly preferred, knowledge of ERP systems (e.g. Oracle, Sun) is a plus.
• Proficient in Microsoft office skills (excel, power point, etc), especially Excel (advanced formulas and macros).

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.