An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Duties & Responsibilities:

• Assist the Chairman/CEO in controlling and evaluating all relevant financial budgets and forecasting through constant monitoring of the daily reports.

• Knowledge of procurement process example; Request for Quotation [RFQ], Request for Proposal [RFP], creating and issuing of Purchase Orders, verifying of invoices against purchase orders and work completed and etc.

• Conduct research on available vendors to determine which vendors offer the best pricing and product / service quality.

• Assist in the preparation of regularly scheduled reports including reports to Marriott, insurance companies and government agencies.

• Respond to queries from finance and facilitate on matters such as invoice, orders, delivery order, goods/services received, cost claims, revenue collection, cash and borrowings, inter-company transactions.

• Facilitate government grants including grant approval process and post-award compliance. Ensures timelines are met.

• Maintain Licensing/Insurance renewals for all entities under The Garcha Group.

• Office Management (dispatch and collection of correspondence within The Garcha Group, submit and reconcile expense reports).

• Any other duties / tasks as requested by management.

- Updating inventory count and maintaining inventory records to share with management and other stakeholders in the business
- Keep accurate and up-to-date records of all purchases, including prices, quantities, and delivery dates. Ensure that all information is documented and easily accessible for reference and reporting purposes.
- Conduct market research to identify new suppliers, products, and technologies. Stay updated on market trends, price fluctuations, and industry regulations to make informed purchasing decisions. Compare prices, quality, and delivery terms to select the best suppliers for the organization.
- Monitor stock levels and anticipate future needs. Coordinate with the warehouse or inventory team to ensure optimal inventory levels are maintained. Recognize potential stock shortages or excesses and take appropriate action to address them.
- Assist in developing and monitoring departmental budgets. Ensure that purchasing activities align with approved budgets and financial guidelines. Identify cost-saving opportunities and propose strategies to optimize procurement processes.
- Prepare regular reports on purchasing activities, including expenditures, savings, and supplier performance. Generate reports for management review to provide insights and support decision-making processes.

Skills:

- Ability to accurately process and maintain detailed records and documents.
- Capable of managing multiple tasks simultaneously and prioritizing work effectively.
- Able to communicate clearly and professionally with suppliers, vendors, and internal stakeholders.
- Proficient in negotiating favorable terms, conditions, and prices with suppliers.
- Capable of conducting market research and analyzing data to make informed purchasing decisions.
- Experience with procurement software and systems to manage purchase orders, track inventory, and generate reports.
- Familiarity with procurement policies, procedures, and industry standards.
- Skilled in identifying and resolving issues related to purchasing, such as delivery delays or quality concerns.

Job Responsibilities

• Manage sales and marketing related work and supporting the manager in achieving budget/target
• Liaising and building relationship with new and existing suppliers and customers
• Prepare budget and sales forecast, monitor sales and profitability
• Follow-up on AP and AR, forex management
• Prepare sales and profit report
• Manage forwarders and 3rd party providers for storage, logistics and transportation arrangement

Job Requirements

• At least 5 years working experience in International Trading/Whole Sales Trade/Sales & Marketing industry
• Minimum degree in any fields and Bachelor in Supply Chain Management will be advantageous
• Resourceful, good analytical and problem-solving skills
• Good interpersonal skills, ability to work independently in a fast-paced environment;
• Good team player and good business acumen;
• Good attitude and positive thinking.

Please kindly send in your updated CV (please include your current salary package with full breakdown and expected salary) to [email protected]. Your interest will be treated in strict confidence.

People Profilers Pte Ltd
DID: 6950 9738
http://www.peopleprofilers.com

Lim Yi Tian, Candy
EA License No. 02C4944
Registration No. R1109829

"i) Assists in planning, organizing and carrying out project management activities

-Ensuring that desired profit margins are achieved through cost containment, material wastage control, etc;

-Ensuring that shop drawings are completed and submissions to the authorities are carried out in a timely manner with Drafting Department;

-Ensure that projects perform according to agreed schedule, quality and costs;

-Ensure that assigned projects are executed in a smooth and effective manner to achieve customer satisfaction objectives

-Ensuring that risk management is taken into account in all project management activities;"

"ii) Assists to ensure that safety procedures

-Incorporated in all project management activities and takes initiatives to promote a safety working culture;

-Conducting Mass Tool Box meeting with Safety personnel; "

"iii) Assists in planning for site mobilization and work sequential execution;

-Ensuring project performance through close supervision, site checks, close monitoring of site progress and swift resolution of any quality and work schedule issues;

-Conducting daily meetings with project team members and ensuring that latest changes are communicated to all project staff; "

"iv) Assists in verifying sub-contractor claims and material orders with Quantity Surveyors

-Understands contract documentation in conjunction with B.Q. and material specifications;

-Project documentation including email communication;

-Liaises with suppliers and sub-contractors on contractual matters; "

"v)Assists in updating project development performance in meetings;

-Attends project kick-off meetings, ongoing meetings and project closure meetings with clients, consultants and other parties;

-Ensuring that progress and other reports are prepared in a timely manner as required;

-Responding to consultants’ and requests from others in a pro-active and timely manner;"

vi)Liaises with relevant stakeholders effectively to execute the projects in a seamless manner and mitigates any issues that arise;

vii)Assists in ensuring effective compliance of contractual terms and the full and final settlement of project accounts;

viii)Any other duties as may be assigned

Smiggle has terrific opportunities for experienced Retail Supervisors / Store Managers to join our growing business.

To succeed in this fantastic role you must be passionate about stationery and be able to create an experience for our fans (both customers and team members) that is personal, exciting and creative.

Reporting to the Regional Manager, the candidate has to show the following characteristics:

Results focused - you must have a strong sales focus and proven results in the following areas:

• Good Store Presentation and Visual Merchandising Skills
• Experience in Rosters and Labour Wage control
• Good Inventory Management and Loss Prevention
• Previous experience in a Retail / FMCG environment
• A Multi Tasker - To be able to Prioritise and juggle your tasks

FUN!!! – You can do all of the above with a smile on your face and maintain a positive attitude, you lead by example to ensure excellent customer service and seek to ensure you provide every customer with a smile and a giggle!

A career at Smiggle offers you:

To be part of the Smiggle Family with over has over 200 stores across Australia, New Zealand, The UK, Singapore and Malaysia.

Professional Development: We believe in investing in our people to ensure that they grow alongside our business.

• Attractive Salary: Competitive salary offered.
• Reward and Recognition: Bonuses and monthly team commissions
• Generous Staff Discounts and Incentives.
• Leave & Rest Days: Generous Leave & Rest Day entitlements

If you are ambitious and are keen to explore the opportunity to be part of a truly exciting and successful business, we would be keen to hear from you. Apply now!

Follow Smiggle on Instagram and Facebook, or stop by smiggle.sg to learn more about us.

Where a smile meets a giggle, it’s the world’s greatest place!

Responsibilities

• To assist any department in the hotel in formulating their items and material requirement using Inventory Procurement System (Example: Inventory Material) to obtain the best price.
• Sourcing of vendors/products to obtain cost savings without sacrificing quality.
• Conduct Request for Quotations/Tenders with analysis and making purchase recommendations.
• Ensure proper, systematic tracking and follow-up of purchase requests to see through its closure.
• Ensure timeliness in turnaround of requests received and accuracy of information submitted.
• To be ready and responsible when assigned to perform any other duties as designated by management.

Technical Task

• To oversee the effective implementation of a new set up procurement system, for rooms purchase and Food and Beverage materials.
• To assist Food & Beverage department to build materials and recipe cost in procurement systems.
• To ensure the timely preparation of purchase orders so that all approved purchase requests can be ordered, and the goods delivered by the suppliers on the date needed.
• To coordinate and liaise with the Head of Department on all matters relating to quality and reliability of delivery with respect to current and potential suppliers.
• To supervise and coordinate receiving with internal staff and vendors.
• To manage and conduct monthly inventory count on high value materials and bar items.

Requirements

• Minimum 2 years of procurement/administrative experience
• Diploma in Business Administration/Hospitality Management/Procurement
• Good personality and well-groomed
• Excellent telephone skills and good email etiquette
• Ability to multitask in a fast-paced environment
• Ability to work independently and in teams
• Meticulous and service-oriented
• Organized, systematic and initiative.
• Strong verbal and written communication skills
• Good knowledge of Microsoft Office, Excel, and Outlook.
• Good knowledge of Procurement and Inventory Management.

Job Title: Assistant Sales Manager (Catering) (ID7058)
Location: Clementi
Working Hour: Mon to Fri, 9am-6.30pm
Basic Salary: $3500-$4500
*Benefits: AL 12days, Performance Bonus (Jan and July)

Job Description
• Respond to telephone/online catering sales enquiries.
• Build and maintain good client relationship and rapport.
• Solicit new corporate clients through cold calling and sales visit.
• Assist clients in professional event planning, packaging, and menu selection.
• Keep abreast of trends and developments in catering industry.
• Actively brainstorming of creative ideas in improving catering services to clients
• Account for sales and profitability of event orders and ensure smooth operations of catering functions.

Requirement:
• Possess O Level / Diploma / Degree in Business, Marketing
• Min 5 years of relevant experience in Hotel or Catering industry.
• Able to converse effectively in English and Mandarin to manage Mandarin speaking clients.
• Self-discipline, proactive and have strong sense of urgency.
• Must be self-driven, dynamic, meticulous, creative and sales oriented.
• Outgoing personality, highly motivated, independent individual and yet an inclusive team player

Job Responsibilities

The role holder, reporting to the Financial Controller, will play a crucial part in driving and overseeing the transformation of our Finance function. The ideal candidate will have a strong background in finance, coupled with proven expertise in leading and implementing transformation initiatives.

Responsibilities

• Strategic Planning: Develop and execute a comprehensive finance transformation strategy aligned with organizational goals, ensuring optimal efficiency and effectiveness.

• Process Optimization: Identify and implement process improvements to streamline financial operations, enhance accuracy and reduce cycle times.

• Process enhancement: Leverage on financial technologies (RPA etc) to improve finance processes and reporting capabilities.

• Change management: Effectively manage the organizational change associated with finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Cross-functional collaboration: Collaborate with various departments to align finance transformation efforts with overall business objectives, fostering a cohesive and integrated approach.

• Data Analysis: Utilise data-driven insights to inform decision-making and identify opportunities for improvement within the finance function.

• Performance Management: Establish key performance indicators (KPIs) and metrices to measure the success and impact of finance transformation initiatives.

• Project Management: Part of the Working Committee across all Entities/ Brands for the new Dealers Management System (DMS).

• Handle any ad-hoc projects or tasks as assigned by Management.

The Ideal Candidate Should Possess The Following

Qualification and Experience

• Degree or professional qualification in Accountancy or CPA with at least 8 years of relevant experience.

• Minimum 3 years leadership experience

Knowledge and Skills

• Proven experience in finance roles with a focus on transformation initiatives.

• Strong project management skills with a track record of successfully leading finance transformation projects from initiation to completion.

• In-depth knowledge of financial processes, systems and technologies.

• Analytical mindset with the ability to interpret complex financial data.

• Effective communication skills – both written and verbal

• Independent yet a collaborator, meticulous and hands-on with demonstrated

• This position may required to communicate with counter part in China

Mon to Thurs 8.30am to 6pm

Fri 8.30am to 5.30pm

Responsibilities:

• Ensure delivery of audit and assurance services for stakeholders, in line with the agreed standards
• Conduct independent audits wherever required
• Manage relationships with internal stakeholders and auditees to ensure smooth conduct of audit engagements
• Develop trusting relationships with external parties including external auditors and regulatory authorities
• Timely and quality completion of audits according to established timeline
• Support Audit Committee processes
• Ensure Internal Audit adhere to applicable auditing standards and is compliant with the relevant laws and regulations
• Achieve Audit KPIs on timeliness, quality, and CPE
• Leverage on technology for optimal efficiency of audit processes and contribute to the enhancement of system capabilities
• Collaborate with auditees/HODs for smooth conduct of audits and identification of practical and viable remedial actions
• Support and enable the maintenance of an effective control environment within the department

Requirements:

• Qualified Chartered Accountant
• Post qualification internal/external audit work experience of at least 5 years with a minimum of 2 years in auditing general insurance companies
• Insurance qualification will be an advantage
• Salary will commensurate with actual relevant experience; pay range indicated serves only as a guide
• Self-driven with a strong sense of urgency and desire to learn and excel
• Ability to work independently, yet humble with a good sense on when to reach out to other for guidance and/or collaboration
• Some years spent in a Big 4 / external audit would be advantageous, with an understanding on the importance of quality workpapers documentation
• Awareness of insurance regulatory environment in Singapore and the principles of risk management
• Familiarity with control design and control operation
• Analytical with excellent communication, organisation and planning capabilities

Job Type: Full-time, Permanent

Responsibilities:

• Keep accurate records of the Company’s financial transactions
• Manage full set of accounts with financial reports, profits & loss, and balance sheets for the group companies
• Assist in managing accounting matters such as budget preparations, cash flow management, bank reconciliations, and accounts receivable/accounts payable.
• Participate in audit preparations by coordinating with auditors for financial statements and other finance-related documents in order to comply with accounting and tax legal requirements.
• Support the Finance Manager in preparing for future IPO projects
• Liaise with bankers, suppliers, and contractors if necessary

Qualifications & Requirements:

• Bachelor’s Degree in Accounting, Finance or other relevant fields
• At least 3 years of related experience
• Excellent analytical skills
• Solid understanding of accounting and financial procedures and regulations
• Strong work ethics with the ability to manage confidential data

The Assistant Human Resources/Admin Manager reports to the Senior Corporate Development Officer. He/she is responsible for overseeing and managing the human resources operations of the company. The role includes managing employee relations, recruitment, performance management, compensation, benefits, training, compliance, and HR policies.

Responsibilities

• Handle full spectrum of HR operations related to the organization design & planning, organization development, manpower planning, recruitment/selection, payroll administration, compensation & benefits, employee welfare, training & development, risk management.
• Maintain accurate personnel records by having a filing and retrieval system.
• Ensure compliance with all statutory regulations & company policies.
• Develop, implement, and review HR policies and procedures to ensure consistency and fairness.
• Address and resolve employee grievances by providing guidance and counseling to both employees and supervisors, fostering a supportive work environment and ensuring fair and consistent conflict resolution.
• Responsible for office administrative duties.
• Develop, implement, and enforce safety policies in alignment with Bizsafe standards to cultivate a proactive culture of health and safety, ensuring a secure and compliant workplace for all employees.
• Process end-to-end payroll for Company with a headcount of around 200 including submission of monthly CPF taxes, statutory payments and ensure timely and accurate compensation.
• Prepare regular HR reports, including employee turnover, absenteeism, and other metrics. Analyze HR data to identify trends and make recommendations for improvement.
• Foster a positive organizational culture and ensure employee engagement.
• Conduct salary benchmarking and provide recommendations for salary adjustments.
• Develop and implement strategies for talent acquisition and retention.
• Support managers in addressing performance issues and implementing improvement plans.
• Support employee career development through coaching, mentoring, and skill-building initiatives.
• Manage the performance appraisal process and ensure consistent and fair assessments. Provide guidance on setting performance goals and evaluating employee achievements.
• Ensure smooth day-to-day office operations by managing administrative tasks. Liaise with external vendors, service providers, and contractors to ensure efficient office operations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred)
• 5 years of HR experience, with 2 years in a managerial role
• Proven experience in recruitment, employee relations, performance management, compliance, and office administration
• Strong knowledge of HR laws and best practices
• Proficiency in HR software and Microsoft Office Suite (Excel, Word, PowerPoint)

Additional benefits

• Basic salary: $4,500 to $4,800 per month
• 1 month AWS
• Variable bonus
• 5 days workweek
• 14 days annual leave per year

By: Charmaine Soh | R24122333

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

Job Description

• Assist in managing daily operations of the hotel club, including the front desk and guest services,
• Ensure that all facilities are clean, well-maintained, and meet quality standards.
• Coordinate with maintenance and housekeeping to address any issues promptly.
• Address guest inquiries, concerns, and complaints in a professional and timely manner.
• Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
• Promote club services and amenities to guests.

Reqiurements

• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to multitask and manage time effectively.
• Problem-solving skills and the ability to handle stressful situations.

Job Description & Requirements

• Perform quality controls and monitor production KPIs
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Find ways to increase quality of customer service
• Developing new business relationships and maintaining existing ones with suppliers to ensure adequate supply of products
• Researching new product lines and developing new business opportunities for the company
• Negotiating contracts with vendors to ensure that terms are fair for both parties
• Monitoring inventory levels to ensure that products are available when needed
• Ensuring that products are stored properly to eliminate spoilage or damage
• Preparing bids and proposals for potential clients and customers
• Preparing budgets, cash flow forecasts, and other financial reports for management review
• Reviewing sales reports on a regular basis to identify opportunities for inventory turnover or markdowns
• Setting up computerized inventory tracking systems to monitor product sales and inventory levels
• Developing and implementing marketing strategies to promote products and increase sales volume
• Communicate all operating policies and/or issues at department meetings
• Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation.

Requirements and skills

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience budgeting and forecasting
• Excellent communication skills
• Leadership ability
• Outstanding organisational skills
• Able to do shift work

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

COMPANY DESCRIPTION

Company Overview

Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs. Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

RESPONSIBILITIES

The job holder reports directly to the Senior Facilities Manager. The duties and responsibilities include, but not limited to: -

• Conducts daily inspection of the entire school compound for cleanliness, safety and maintenance;
• Plans and carries out regular preventive maintenance of facilities including aircon servicing, maintenance of kitchen equipment, kitchen exhaust, fridge maintenance, painting and cleaning of all facilities in the school;
• Handles maintenance requests and update maintenance request records and monitor response time;
• Handles maintenance cash float and ordering of hardware and materials;
• Handles feedback from Principal and Teachers, and provide prompt responses within the same day;
• Adheres to effective execution of safety and standard operating procedures and workplace safety and health (WSH) guidelines;
• Conducts WSH training of school cleaning and support staff and maintains records of training conducted;
• Works together with school's management team to plan, execute school events, and activities such as open house, concert, graduation ceremonies and other ad-hoc projects to support the room set-up of furniture and tear down of decorations;
• Supervise contractors and team of security and in-house cleaners, ensuring their full attendance and to keep proper records of their attendance;
• Provides coverage of duties should there be any absence of school cleaning staff at the school;
• Monitors performance of contract cleaning staff to ensure that they are cleaning the assigned zones and meets the high cleaning standards set and that cleaning equipment and chemicals are stored safely;
• Manages external vendors and contractors on-site maintenance works and their contracts in terms of work completion and thorough cleanliness;
• Ensures all maintenance activities are carried out in compliance with safety and environmental regulations;
• Liaise with various government authorities such as BCA, NEA, URA;
• Undertakes periodically with projects and works assigned from time to time
• Handles procurement of maintenance or minor renovation works relating to school's facilities;
• Identifies training needs of employees, source suitable training courses and submit training requisition to the Human Resource Department;
• Maintains training records of all staff who attended / completed training;
• Prepares annual training plan for maintenance and support staff;
• Be in-charge of all matters relating to the school's logistics and facilities management;
• Assist in internal events planning;
• Responsible for management of logistics, equipment and inventory related to programme delivery;
• Undertake any other duties or responsibilities assigned;
• Must be hands-on and possesses strong organisational and problem-solving skills.

• Possess Diploma in Building Services or Facilities Management;
• At least 3 years of related work experience, preferably in school environment or similar;
• Self-driven and committed individual with excellent follow up;
• Results oriented and able to work under pressure;
• Good interpersonal and communication skills;
• Competent in Microsoft Office.

Responsibilities:

· Team Management and Task Completion: Oversee and ensure the timely completion of assigned tasks by the teams.

· Officer Deployment and Coverage: Monitor and ensure adequate deployment and coverage of all officers according to operational requirements.

· Report Submission: Review, vet, and submit reports to clients within established deadlines.

· Client Coordination for Special Assignments: Collaborate closely with clients to arrange and execute special assignments efficiently.

· Officer Audits: Conduct regular audits to assess the performance and compliance of officers with company standards.

· Recognition and Incentives: Issue commendation incentives and certificates to officers who demonstrate exemplary performance.

· Training and Development: Conduct refresher training sessions for officers as needed to maintain high standards of performance.

· Feedback and Complaint Resolution: Carry out preliminary investigations into feedback or complaints raised by members of the public (MOP) or client, and take appropriate action.

· Handover/Takeover (HOTO) Process: Perform HOTO for officers who have resigned or been terminated, ensuring a smooth transition.

· Spot Checks: Perform routine spot checks on officers to ensure adherence to operational protocols.

· Client Support: Assist clients with queries and provide timely responses to their concerns.

· Officer Support and Guidance: Advise and support officers with their queries, ensuring they have the necessary information and guidance to perform their duties effectively.

· Others: Required to attend to ad hoc on-site work as well as attend to ad hoc calls or texts, which may be outside office hours.

Requirements:

· Minimum of 3 years of experience in operations management or a related role, preferably in the security or law enforcement company.

· Proven track record of successfully managing teams and operational tasks.

· Strong leadership and team management skills with the ability to motivate and guide teams effectively.

· Excellent communication and interpersonal skills for client liaison and officer support.

· Problem-solving and decision-making abilities, especially in handling feedback, complaints, and preliminary investigations.

· Strong ethical standards and integrity, especially when conducting investigations and audits.

· Flexibility and adaptability in handling unexpected situations or special assignments.

Reporting to the Restaurant Manager, you shall assist the Restaurant Manager to manage the business performance of the restaurant as well as the efficient running and daily operations of the restaurant, in accordance to the company’s standards. You are to assist in ensuring an efficient and profitable operations while the food,

service and hygiene standards.

KEY RESPONSIBILITIES

Sales management

- Assist Restaurant Manager in building sales and maximise profitability by effective cost control to meet desired business results.

- Analyse and evaluate sales trend and trading area.

- Guide service crew to use various selling techniques to recommend and suggest additional purchases and upsell to customers.

Operations

- Operationally equipped to manage all service sections within the restaurant and

its related functions.

- Assist Restaurant Manager in the efficient running and daily operations of the restaurant, in accordance to the company’s Standard Operating Procedure (SOP).

- Ensure smooth implementation and execution of A&P programs and new products.

- Evaluate and improve on operations and procedures.

- Assist the Managers in inventory control, food wastage and ordering.

- Maintain hygiene regulations and upkeeprestaurant cleanliness.

Staff management

- Assist Restaurant Manager in staffrecruitment, people development through training and staff retention.

- Lead and motivate staff in achieving salestargets and customer satisfaction.

- Lead and train staff in delivering excellentcustomer service quality and standards.

- Responsible for staff performance anddiscipline; monitor staff performance and conduct performance evaluation.

Service

- Assist Restaurant Manager in ensuringgood service standard; To providecustomer satisfaction and maintain effective communication with thecustomers.

- Attend to customers on food and beverages queries and complaints;resolving issues where possible and refer customers to managers when required.

- Manage and handle customer feedback and complaints in an appropriate and timely manner, aligned with company’s standards and Standard Operating Procedure (SOP).

ASSISTANT MARKETING MANAGER

An assistant marketing manager typically has a wide range of responsibilities, which can include:

· Implementing marketing plans, including creating advertisements for different media channels and buying ad space in order to promote a product or service

· Researching current trends and competitor offerings in order to develop new products or improve existing offerings

· Evaluating the effectiveness of marketing activities in order to determine whether goals were met and additional measures are needed

· Developing and executing marketing strategies and plans for products or services using knowledge of marketing principles and techniques

· Working with digital media outlets such as social media channels, blogs, video sharing sites, and news websites to promote products or services

· Researching new market segments that could be served by current offerings or identifying new opportunities within existing markets

· Preparing reports on marketing activities, including expenditures and results achieved, in order to track performance and identify areas for improvement

· Coordinating with outside vendors who help create and distribute marketing materials such as graphic designers or advertising agencies

· Managing the day-to-day operations of an organization’s marketing department, including hiring staff and overseeing their work

To assist the Front Office Manager in ensuring smooth operation of the Front Office. To be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager to meet the service standards of the Hotel. To direct the Front Office operation in the absence of the Front Office Manager. To assist the Front Office Manager in personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service.

• Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
• Assist the Front Office Manager to select, hire, and train employees to meet the hotel's standard of service.
• To assist Front Office Manager in supervising, organising, directing and coordinating the staff and activities of the Front Office.
• To have Front Office managerial presence felt behind the Reception counter; ensure that Front Office Employees perform their daily duties according to required standards.
• Emphasis will be on the assignment of rooms for all arrivals, and this includes the training of the Guest Relations Executives in this aspect of the job.
• Check and ensure that consistency in the service for guest is maintained from the reservation stages to the final departure.
• To plan and prepare work schedules for Duty Manager and Front Desk personnel.
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds on the basis of established procedures.
• Monitor and control guest's credit status to ensure that payment is collectable and received on time. Perform a regular follow up for pending payments to ensure that they are collected.
• To coordinate with security in the investigation of irregularities and undesirable guests.
• Monitor and control the rooms’ situation in connection with reservations, daily occupancy and rooms’ availability to ensure maximum revenue through effective yield management.
• Attend department heads meeting in the absence of the Front Office Manager or other meetings as required.
• Be familiar with all Accounting Standards and Procedures pertaining to rooms revenue and advise staff concerned to adhere to them in daily operations.
• Know all procedures in case of emergency or fire and make sure that staff are periodically trained to face this situation and know their function according to the procedures.
• Participate in the inspection and checking the preparation for VIPs and ensure that they will receive proper treatment as VIP during their stay with the hotel.
• Keep updating with new Standards, Procedures and other information and advise Front Office section heads accordingly.
• Perform other duties related or unrelated to Front Office Department or as assigned by Front Office Manager, or the Management.

Responsibilities

• Assist the restaurant manager in managing day to day restaurant operations, and ensure a positive outlet image
• Coordinating front and back of the house operations for smooth delivery of services
• Training / coaching of new and current staff on customer service best practices
• Managing staff training, schedules and work performance
• Organize and supervise shifts
• Respond promptly to customer complaints, suggest solutions to resolve complaints
• Ensure compliance with safety and sanitation regulations
• Control operations cost and identify measures to cut wastages
• Developing new and innovative processes for more efficient restaurant operations

Qualifications & Requirements

• Bachelor Degree in Hospitality, Retail Management or related field
• Proven work experience as Restaurant Manager / Hospitality Manage
• Strong leadership skills
• Excellent communication skills
• Financial Management skills
• Customer service oriented

Description

• Assist in managing daily bakery operations.
• Supervise and train bakery staff.
• Ensure high-quality products and customer service.
• Maintain inventory levels and order supplies as needed.
• Implement strategies to increase sales and profitability.
• Ensure compliance with health and safety regulations.
• Monitor and maintain cleanliness and organization of the bakery.
• Handle customer inquiries and complaints.
• Assist in developing new recipes and menu items.
• Coordinate with suppliers and vendors.
• Prepare reports on sales and inventory.
• Assist in scheduling staff shifts.
• Conduct regular staff meetings and training sessions.
• Ensure proper storage and handling of ingredients.
• Assist in budgeting and financial planning.
• Monitor and control waste and spoilage.
• Ensure all equipment is properly maintained.
• Assist in marketing and promotional activities.
• Maintain accurate records of sales and expenses.
• Provide support to the Bakery Manager as needed.

Requirements

• High school diploma or equivalent; culinary degree preferred.
• Proven experience in a bakery or similar environment.
• Strong leadership and organizational skills.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Knowledge of baking techniques and ingredients.
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency in using bakery equipment and tools.
• Basic knowledge of health and safety regulations.
• Ability to lift heavy items and stand for long periods.
• Attention to detail and a commitment to quality.
• Ability to handle multiple tasks and prioritize effectively.
• Experience in inventory management and ordering supplies.
• Basic computer skills, including familiarity with POS systems.
• Ability to work well in a team environment.
• Strong problem-solving skills.
• Ability to train and motivate staff.
• Experience in budgeting and financial planning.
• Passion for baking and creating new recipes.

Pls send your resume to [email protected] to apply

The moment a guest makes an enquiry to the Call Centre, they will be in for a surprise. As a Call Centre Assistant Manager, you’ll deliver exceptional service to guests through excellent telephone service and answering their enquiries that exceeds their expectations as well as handling their Rooms Reservations. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Work together with the Call Centre Manager to manage, train and make improvements to the overall guest experience.
• Be pro-active in day to day operations for Rooms Reservations and Call Centre
• Ensuring emails are responded in a timely manner
• Ensure accuracy in guests Rooms Reservations.
• Agree on and implement actions to make improvements to both internal and external customer service.
• Maximize sales and revenue for the hotel by maintaining a sales attitude at all times.
• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the related Call Centre Manager / Duty Manager.
• Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
• Maintain guest history records to assist with returning guests.
• Make sure all guest requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Be proactive towards guests, assist them with any reasonable requests, and train all team members to anticipate guests’ needs.
• Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
• Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
• Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
• Ensure that we provide on time wake-up call services for hotel guests.
• Familiar with hotel operating system especially Opera PMS, HotSOS, PABX, table management system and Micros system.
• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
• Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
• Record all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Call Centre Manager.
• Describe, assign and delegate duties and authorities for the operation of the department at all times.
• Plan and coordinate with the team, ensure adequate resources are available.
• Coordinate with relevant departments to ensure request is followed-up and ensures follow-up procedures are maintained.
• Communicate effectively with the F&B and Culinary teams to ensure in-room dining quality is as per hotel standard.
• Be completely familiar with all emergency procedures and the fire system, ensuring that all Communications team members are familiar with the procedures too.
• Ensure handovers information to the next shift.
• Maintain in-depth technical knowledge and skills required for the job.
• Maintain guest histories to assist with returning guests.
• Attend and participate in regular operational and hotel meetings.
• Carry out any other reasonable duties and responsibilities as requested by the Call Centre Manager.
• Understand the goals of the hotel and the department’s role in achieving them, communicating the goals to the team.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Keep the team up to date about departmental, hotel and company activities through regular communication meetings and memos including special events and promotions in the restaurants and bars.
• Be aware of potential highs and lows in the business.
• Complete regular financial and operating reports, as required or requested by the Call Centre Manager.
• Follow company control procedures, controlling costs without compromising standards.
• Keep self-up to date and Introduce appropriate product knowledge courses to the team.
• Understand relevant Health & Safety legislations and their implications on the department’s operation.
• Communicate to the team their responsibilities within Health & Safety, ensuring that safe and healthy working practices are implemented at all times.
• Maintain personal presentation to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• Carry out any other reasonable duties and responsibilities as assigned.

What we need from you

• A minimum qualification of O levels of equivalent
• At least 3 years of experience in the a supervisory level, including management experience
• Strong sense of responsibility and self-motivation.
• Patient and responsible to solve all problems.
• Able to work under great physical and mental pressure.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Must speak fluent English. Other languages will be an added advantage

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Our client, a well-established MNC is seeking for an Assistant Marketing Manager ( Luxury Lifestyle Retail ) - $ 6,000.00 + Attractive Bonuses / MNC / Central Area

Requirements

• Min a Degree in Marketing or Mass Communication or Business or relevant
• At least 4 to 5 years experience providing 360 Marketing function include Advertising and Promotions, Events, Digital Marketing, Social Media, Public Relations, CRM etc
• Experience in dealing with vendors, agencies and medias
• Comfortable to work in a fast pace environment
• Strong communication and writing skill
• Confident and perseverance.
• Independent and team player

Others

• Salary: $ 6,000.00 + ATTRACTIVE BONUSES
• Central area - walking distance from MRT station

Interested candidate can send in your resume (word format prefer) to [email protected]

HRS Pte Ltd is a leading hotel outsourcing business working with many of Singapores best hotels and serviced apartments.

We are seeking a junior operations manager, perhaps a first management position who has passion, excellent communication skills and a desire to make a difference in this fast paced environment.

Ideally, you would have had a good education, bilingual, exceptionally well presented, have a strong desire to learn fast from a professional team and to be prepared to make a difference.