Close to Tai Seng MRT Station

Availability in Dec 2024

5-day work week

We are seeking a motivated and results-driven Assistant Manager to join our Business Development team in Singapore. This role is ideal for someone passionate about the sports sector and eager to drive business growth on an international level.

Role Summary: As the Assistant Business Development Manager, you will assist the Business Development Manager in identifying and pursuing new business opportunities within the swimming industry in both Singapore and China. You will develop and implement strategic plans to expand our market presence, build strong client relationships, and achieve sales targets.

Key Responsibilities in assisting the Business Development Manager:

• Identify and develop new business opportunities and partnerships within the swimming industry in Singapore and China
• Conduct market research to understand industry trends, customer needs, and competitive landscape.
• Develop and execute strategic plans to increase sales and market share.
• Build and maintain relationships with key clients, stakeholders, and industry partners.
• Negotiate contracts and close deals to achieve business objectives.
• Collaborate with internal teams to ensure the delivery of high-quality products and services.
• Monitor and analyze business performance metrics and adjust strategies as needed.

Qualifications & Job requirements:

• Min. 2 years’ experience in business development or sales, preferably within the sports industry or the Chinese market.
• The nature of this job requires proficiency in both English & Mandarin for communication among key stakeholders
• Frequent travel between China and Singapore is required for this job.
• Strong understanding of the swimming market and industry trends in Singapore & China.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to develop and implement effective business strategies.
• Bachelor’s degree in Business, Marketing, or a related field; relevant experience may be considered.

• Assist Construction Manager in planning and executing building construction and renovation projects.
• Plan and coordinate construction activities on daily basis.
• Establish budget and schedule for construction project.
• Monitor and control expenses within the established budget.
• Recommend cost reduction initiatives while maintaining the quality and productivity.
• Oversee invoice and payment processing in a timely fashion
• Analyze construction problems and develop immediate resolutions.
• Respond to customer inquiries and concerns promptly.
• Generate construction progress and expense reports for management.
• Attend educational workshops, trainings and conferences for professional growth.
• Identify slippages or delays in constructions and adjust schedules to meet deadlines.
• Identify milestones and problem areas and accordingly recommend preventive actions.
• Work with Construction Manager to develop project plan, quality assurance plan and health and safety plan.

Requirement:

• Holds Bachelor/ Master Degree in Civil Engineering
• Have more than 8 years of site experiences

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description:

• To assist with receiving guests into the restaurant including answering reservations via telephone.
• To serve food courses & alcoholic beverages (whenever needed) to guests.
• To assist guests regarding menu items in an informative & helpful way.
• To assist in monitoring and maintaining inventory levels of food, beverages, and supplies, notifying management when supplies need to be replenished.
• To maintain cleanliness of work areas, chinaware, glassware, etc throughout the day.
• To handle cash transactions accurately, process payments, and operate the cash register or POS system in compliance with company policies.
• Any other ad-hoc duties as assigned.

Requirements:

• Able to work rotating shifts, including weekends and public holidays.
• Preferably 1 year of experience in similar capacity.
• A good team player with excellent communication skills.
• Able to work overtime, on weekends & public holidays when required.
• Singaporeans & PR only.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 23 Nov 2024.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

1. Project management to deliver telecommunication cabling projects in offices, data centre, commercial buildings etc.

2. Attend site meeting, coordinate project plan with client / other contractors.

3. Work closely with the site Supervisor on the execution of the project according to schedule.

4. Update projects progress

5. Prepare documentation upon completion of project.

JOB DESCRIPTIONS:

· Welcome customer and attend to enquiries

· Display merchandise and replenish stocks

· Handle cashiering, stocktake, ordering and receiving stocks

· Perform general housekeeping duties

REQUIREMENTS:

· Customer Service Oriented & Independent

· Able to work retail hours including weekends and public holidays

· Relevant retail/promoter working experience will be advantageous.

Location: Tampines 1

Sell: Press-on Nails

Job Responsibilities:
• Provide general admin support to Central Kitchen daily operation
• Coordinate work with Outlets and Central Kitchen
• Use WMS system to perform picking , receiving , and stock take
• Keying daily invoice
• Maintain proper filing
• Stock-take

Handling incoming and outgoing goods

Perform stock related duties, including receiving, picking, packing, labelling

Job Requirements:
• Positive working attitude
• PC literate
• Independent and able to work in a team
• Other ad-hoc duties as assigned

Job Responsibilities:

• Answer phone calls and handle customer enquiry.
• Assist in preparing quotations and order processing.
• Monitor delivery and liaise with customers.
• Follow up on enquiries and on time payment by customers.
• Maintain good rapport and improve good customer relations.
• Ensure all enquiries and orders are processed, checked,documented and filed.
• Any ad hoc duties as assigned.

Requirement:

• N level / O level / Nitec / Higher Nitec in any Engineering discipline / Material Science / Science with at least 2 years working experience in similar role
• Candidate with Engineering or Technical background will be preferred
• Proficient in Microsoft Office
• Attentive to details, effective follow up skills and customer oriented mindset
• Good interpersonal and communication skills
• 5 working days per week
• Working location : Joo Koon

Intensive in house training will be provided to those without relevant working experience

Our client is a homegrown, leading private health care in Singapore and they are looking to recruit a high calibre Personal Assistant (PA).

The role reports to CEO and provides administrative support to his calendar, including booking meetings, arranging travel, taking notes at meetings and supporting adminstrative and logistics works.

The successful candidate should have prior PA or Secretary experiences who thrive in a fast-paced and collaborative environment. Ideally, someone who is merticulous with great communications and stakeholders management skills.

Consultant Registration No. R21102791 Singapore Employment Agency License No: 16S8069

Personal data collected will be used for recruitment purposes only.

Job scopes

• Fully responsible and accountable for the outlets operating budget including revenues, labour costs and profitability.
• Constantly find ways to further increase revenues without sacrificing pre-determined standards.
• Ensure effective communication between Manager and staff.
• Preparation of F & B profit, budget and marketing plan.
• Assist and make recommendation to management for promotional activities and creative ideas.
• Evaluate, develop and implement training program and conducting training sessions for staff.
• Ensuring the highest quality product served.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, complaints, problematic issues and others as deem appropriate.
• Constantly monitors that guests are being attended and served according to standard set and attend to guests as needed.
• Anticipate guests’ complaints and take prompt corrective action.
• Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes.
• Coordinate with Chef and beverage department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.
• To maintain a strong and efficient team while creating loyal and trustworthy staff.

Requirements :

• At least 4 years of working experience in the related field is required for this position.
• Able to lead and motivate the team.

Location: Office Keppel Distripark

Working Location: Islandwide [On ship]

Working Days: 5 Day A Week

Working hours : 0830 hrs to 1730 hrs

Salary : Basic $2300 excluding overtime

Job Scope

• To attend / carry out various types of survey on board ship and sites on cargo, cargo measuring equipment and marine related activities.
• To perform marine survey onboard vessels and cargo inspection on sites in order to assess and report on their condition for insurance claim.
• To verify the equipment onboard vessel to ensure compliance with various standards or specifications.

Job Requirement

• Nitec/ITE related in marine or Diploma in Nautical, Maritime Studies, Marine Engineering or Marine related from a local polytechnic/private institution.
• Experience onboard vessel will be an advantage.
• Prepare to work at irregular hours including Public Holidays due to ship schedule.
• Opportunity to travel overseas upon satisfactorily performance and skill.
• Successful candidate will be on six months' probation.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description

1. Handle day to day administrative duties.

2. Assist in human resource function including recruitment, employment matters, training, and others.

3. Maintain proper filing and documentation of some company database.

4. Maintain office supplies and purchasing of materials.

5. Assist in updating company’s social media at times.

6. Assist to answer and liaise with enquiries and operations.

6. Other ad hoc duties and general administrative work as assigned.

Requirement:

1. Experienced or fresh candidates are welcome

2. Able to work independently and with a team

3. Motivated, positive attitude, willing to learn

4. Able to start work asap will be preferred

5. 5.5 work day week or alternate week can be discussed

6. Working location in Kallang Pudding (near to Aljunied MRT, Mattar MRT, direct bus from Toa Payoh, Macpherson, and Ang Mo Kio)

Interested applicant may submit your resume to [email protected] indicating your availability and last drawn salary. For any enquiry, you may contact 97253885 for faster response.

Responsibilities:

• Supervise and train team member to achieve customer satisfaction, operation efficiency and productivity
• Perform daily operation tasks, documenting procedures and creating guidelines
• Ensure proper maintenance and cleanliness of equipment and restaurant
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• Service oriented and passionate working in F&B industry
• Possess good communication and interpersonal skills
• PC literate, well-organized, and self-motivated

Whatsapp 91834574 for more information

Mon - Thurs: 8:30 a.m. - 6 p.m

Fri: 8:30 a.m. - 5:30 p.m

Duties and responsibilities

• Check, tally AR daily Collection on bank statement, cash book.

• Prepare Monthly AR Aging Report and generate Customer Statement of Accounts.

• Monitor customer activities through our Fleetnetic system.

• Follow up closely for customer aging with sales team.

• Check coding and post invoices from Fleetnetic system into Autoline.

• Prepare monthly bulk collection and monitor collection status.

• Monitor AR balance for both Autoline and Fleetnetic system.

• Perform Monthly billing to all inter-company (Recoverable, Rental and other ad-hoc billing).

• Update Interco AR transactions.

• Updating Outstanding balance for insurance and monitor Interco collection.

• Other ad-hoc duties as required and/or assigned.

Skill Required

• GCE O levels or Diploma qualification.

• Min. 1-2 years of experience in Accounts Receivable.

• Independent, analytical and a positive working attitude.

• Proficient in accounting software and Microsoft Word and Excel.

• Good time management and comfortable working in a fast-paced environment with high voluminous transactions to meet deadlines.

• Good team player with good communication and initiative.

• Performed detailed work with accuracy and speed.

• This position may required to communicate with counter part in China

6 day work week (including Public Holidays & Weekends)

8 hours rotating shift: start as early as 5/6am (transportation provided), evening shift until 9.30/10pm (if there is event)

Location: Banquet kitchen @ Orchid Country Club (1 Orchid Club Rd, Singapore 769162)

Salary: from $2,395 onward

Description

- Preparation drinks and Food packing

- Sorting, storing and distributing ingredients

- Travel around Singapore for catering set up, transportation will be covered

- Do loading/unloading, set up buffet tables, chafing dishes and cambros

- Ensure high standard of cleanliness and hygiene maintained of food warmers and buffet gears at all times

- Responds to customer inquiries and feedback, including handling and qualifying incoming sales enquiries

- Any other job duties as assigned by the superior

Requirements

- Execute SAP S/4 HANA transactions, including purchase requisitions, reciving, invoicing, etc (Not compulsory, but a bonus if can perform)

- Basic computer literacy

- Must be willing to learn

Job Responsibilities

• Responsible for the daily preparation of ingredients (e.g. boiling, washing, peeling, slicing etc.)
• Assisting Cooks & Chefs with cooking and food presentation
• Maintaining the quality and plating standards of all food items
• Washing of all appliances, utensils, cutting boards, and dishes
• Upkeeping of kitchen cleanliness and personal hygiene at all times
• Restocking of all inventory items
• Any other ad-hoc duties as assigned

Job Requirements

• No experience required
• 6-days workweek, including weekends and public holidays
• Positive working attitude
• Experience in food preparation and cooking is an added advantage

(Experienced candidates will be considered for a senior role to be working at our 3rd outlet which will be opening in 2024.)

Additional Employee Benefits

• Birthday Leave + Annual Leave (starting from 14 days)
• Sick Leave + Medical consultation reimbursement
• Staff Meal upon completion of Full Shift
• Complimentary non-alcoholic drinks
• Family & friends discount on food & beverage

Job Description:

• Assist in researching and identifying potential business opportunities, including new markets, industries and clients.
• Support the development of business proposals, presentations and marketing materials to pitch services to prospective clients.
• Assist in conducting market research and analysis to identify trends, competitive landscape, and potential areas for growth.
• Collaborate with the Business Development team to develop and implement strategies to achieve sales targets and business objectives.
• Assist in building and maintaining relationships with existing clients, providing ongoing support and addressing any inquiries or concerns.
• Coordinate with internal teams to ensure effective communication and collaboration on business development initiatives.
• Assist in organizing and attending meetings, conferences, and networking events to promote company services and build relationships with potential clients.
• Provide administrative support to the Business Development team, including managing calendars, scheduling appointments, and maintaining databases and records.
• Stay updated on industry trends, market developments, and competitor activities.
• Perform other duties and responsibilities as assigned by the Director or Senior Management team.

Requirements :

• Bachelor's Degree in Business Administration, Marketing or related fields.
• Minimum of 3 years in business development / Sales / Corporate Secretary / handling new set-up company related experience.
• Strong interpersonal and communication skills, with the ability to build rapport with clients and collaborate effectively with internal teams.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Proactive and self-motivated with a strong desire to learn and grow in the fields of business development
• Proficient in Microsoft office Suite (Word, Excel, PowerPoint).
• Ability to work independently and part of a team, with a positive attitude and willingness to take on new challenges.
• Flexibility to adapt to changing priorities and deadlines as needed.
• Excellent promotion and sales skills are a plus.

Audit Associate (Grant Audit) - Training Provided

Working hour: 8 hours per day (Flexible time, can choose during interview)

• 7.30am - 4.30pm
• 8.00am-5.00pm
• 8.30am-5.30pm
• 9.00am - 6.00pm

Working location: Lower Delta Rd (Redhill, nearest MRT - Tiong Bahru)

Salary: $2,800 - $3,200 (will have OT paid if OT)

Description

Recruited Candidate is to carry out audit on grants which includes verification of supporting financial source documents and obtaining necessary details and information from the grant recipient.

Requirements

• Candidate must possess at least Diploma or Degree in Accounting, Finance, Banking or Equivalent.
• Able to complete claims processing and audit of claims on a timely basis.

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Requirement

• At least 1 year of relevant experience
• Able to work independently and team player
• Good interpersonal and communication skills
• Applicant with no experience working on dental clinic but are willing to learn are welcome to apply

Responsibilities

• Provide assistance to dentist in all dental procedures
• Perform front desk duties such as answer phone calls, attend to customers and provide customer service patients, take care of clinic inventory
• Perform admin duties such as maintaining clinical recording, filing etc.
• Maintain overall hygiene standard
• Responsible for the cleaning, disinfect and sterilization of instruments and equipment

Interested applicants, Please send your updated resume in Word format to [email protected]

Please indicate Job Code 109 on email subject

We regret that only shortlisted candidates will be notified.

IT Consultancy & Services Pte Ltd

EA No: 92C5311 | EA Reg No. R1104129

Please visit www.itcspl.com to learn more information about ITC

Roles & Responsibilities:

• Qualified audit partner, able to sign audit report.
• Strong technical knowledge and competent to handle all auditing areas and Singapore Financial Reporting Standard (SFRS), relevant statutory rules and good understanding in the regulatory compliance and procedure.
• Oversee and manage all stages of the audit process, including planning, risk assessment and execution.
• Provide professional development trainings and manage the team performance.
• Manage a portfolio audit clients and reviewing of files, ensuring accuracy, completeness and clear communication of results.
• Maintain good relationship with clients and develop a long-term partnership.

Requirements:

• Degree in Accountancy or equivalent.
• Singapore CPA member and register as Public Accountant (CPA Singapore, Practising member)
• Minimum 8 years of audit experience.
• Minimum 2 years of experience as audit partner.
• Excellent understanding of accounting, auditing and regulatory requirements.
• Self-motivated and capable of working independently in a fast-paced, dynamic environment.

Interested applicants please send your resume to [email protected]

Short listed candidates will be notified

AccAssurance LLP

About the Company

We are a fast growing and dynamic boutique public accounting firm providing accounting, assurance, corporate secretarial, tax and business advisory services. We are also approved training employers under the ACCA, ICAEW and SCA Schemes.

In AccAssurance, we believe in supporting and helping our staff to become competent and effective in their work. We also believe that it is possible to achieve work life balance through sufficient planning and tapping on technology to do things more efficiently.

You can look forward to a challenging, yet satisfying and practical experience in our public accounting practice as our staff get to take on and experience other job roles to build their professional skill-sets beyond those of a traditional accountant.

We are located at Rochor area. Visit www.accassurance.com.sg for more information about us.

Audit Senior

Job Description:

• Work in the role of a fieldwork team leader on audit and related assignments under the supervision of managers and partners, to ensure that these assignments are planned, executed, documented and concluded based on the relevant professional standards;
• Responsible for audit planning, system review and audit fieldwork for our client in various industries;
• Provide guidance and supervise the work of junior colleagues on the audit and related assignments;
• Assist in the preparation of reports and schedules that are to be delivered to the clients and other external parties
• Work as a team member by sharing responsibilities, providing support and maintaining communication with colleagues on an effective and efficient basis.
• Develop and maintain professional relationships with clients
• Assist audit managers and partners in the administrative functions of client portfolio management
• Assist in training and technical matters of the Firm; and
• Assist in the non-audit services of the public accounting practice, of the Firm that is part of, on a “need to” basis.

Job Requirements:

• Degree in Accountancy or a professional qualification under the ACCA, SCAQ and ICAEW schemes
• Proactive, committed and a team player
• Possess initiative and ability to work independently
• Strong analytical thinking skills
• Strong time management skills
• Minimum 2-3 years' experience as an external auditor

Benefits:

• Approved Training Organisation (ATO) by ACCA & SCAQ
• Flexible Working Arrangements (FWA)
• Training you to become a professional auditor/ accountant/ business advisors through on the Job trainings
• Challenging and fulfilling career growth
• Dynamic working practices and environment
• Unlimited pantry access (while stock last)

Write in to us with your latest resume, expected salary and attach a recent photograph to [email protected].

We regret that only short-listed candidates will be notified.

Temasek Laboratories@NTU is looking for a candidate to join them as a Research Assistant.

Key Responsibilities:

• Support the semiconductor laser diode related project
• Handle optical design for laser diode coupling and packaging
• Handle fabrication, characterization and analyze the laser diode
• Purchase work within the project frame

Job Requirements:

• Bachelor’s degree in Electrical and Electronics Engineering, Material Engineering, Applied Physics, Mechanical Engineering or related field
• Proven track record of research related to photonics and semiconductor physics
• Excellent written and oral communication skills

We regret to inform that only shortlisted candidates will be notified.

Responsibilities:

• Responsible for smooth and efficient running of the daily operations.
• Enforcing standards and safeguarding the integrity of the company.
• Drive sales through operational execution.
• Responding to feedback and customer complaints.
• Achieve profitability through exercising cost control.
• Manage restaurant liability through human resource standards, safety and security.
• Maintaining high standards of quality control and restaurant hygiene.
• Train and develop staff.
• Recruitment and training of staff.
• Managing staff and providing feedback.
• Role model the standards of performance, appearance and behaviour at all times.
• Responsible for team motivating and forging a performance driven team.
• Manpower planning. Ensuring sufficient staffing for Daily Operations (Weekly duty roster & Daily station plan).
• Events management (Staff briefing, preparation and execution of event).
• Assisting in planning beverage and wine menu.
• Responsible for monthly Inventory submission.
• Managing Epoint. Recording and placing new items into POS terminal, Stock Explosion etc.
• Generating monthly reports (Monthly Consolidations, Food, Beverage Sales, Lunch and Dinner Covers etc).
• Collection of customer feedback.
• Ensuring sufficient stocks for daily operations.
• Responsible for cash bank-in.
• Ensuring parameters of restaurant is clean and proper at all times.

Requirements:

• Minimum 5 years of experience in Food & Beverages.
• Energetic, able to work in a fast paced environment.
• Great leadership, interpersonal, and communication skills.
• Service and result oriented, good team player.

About Us

The Lindner Group is Europe’s leading manufacturer and contractor for the building envelope, interior fit-out and insulation. With a workforce over 8000, Lindner operates numerous production facilities and subsidiary companies in more than 20 countries from our main office in Arnstorf, Germany.

Lindner Facades Asia Pte Ltd (LFA) was successfully re-launched in May 2019, as part of the Lindner Steel & Glass operation. Located in Singapore, LFA will be used as a base to promote and secure projects for LFA and Lindner Group in the vast and promising Asian market.

Our projects will cover the Asian markets, which include India, Philippines, Indonesia, Malaysia, Myanmar, Thailand and Vietnam. Enquires have also been received from Cambodia, Bangladesh and Sri Lanka.

LFA offers pre-sales consultation and planning advice, design and engineering, project management and planning, fabrication and installation. Employing a team of highly skilled, well-trained and extensive experience when it comes to LFA’S unique selling point in delivering turnkey projects with complex steel and glass, facades, skylights, curtain wall and building envelopes.

Duties and Responsibility

· Create, develop & update BIM model either from scratch or existing supplied 2D CAD or PDF drawings.

· Ensure model quality and identify any conflict between disciplines.

· Generate & update Revit-based plans, sections, elevations and details that can be used as design analysis, tender drawing, drawing for Authority submission, shop drawing, fabrication drawing and as built drawing.

· Generate 3D centre-line model for structural Engineer to perform analysis.

· Maintenance & implementation of company’s BIM standards, Facade template, contents and library

· Any other ad hoc duties as assigned by Supervisor

Knowledge, Skill and Abilities

· Must have at least basic knowledge in Facade design. Experience in BIM submission to authority is must.

· Proficient in Revit. Knowledge in other BIM software is added advantage.

· Must have a good time management.

· Must be able to work with minimum supervision

· Must be knowledgeable, keen and observant in worksets and worksharing function of BIM.

· Must be a team player and with good working attitude

Job Info:

• Entitle AWS & VB
• Monday to Friday 7.50 am to 4.55 pm
• Tuas; Company transport is provided at designated pick-up points island-wide
• 1 year contract (renewable)

Key Responsibilities:

• Oversee the entire recruitment and talent acquisition process.
• Manage vacancy requisitions and update manpower transactions.
• Post job openings through internal and external channels.
• Collaborate with recruitment agencies to source candidates.
• Conduct interviews and screenings, selecting candidates that align with hiring managers' needs.
• Administer work passes and manage onboarding procedures.
• Organize and participate in career talks and job fairs.
• Prepare monthly recruitment reports.
• Assist in the development of company recruitment strategies.
• Coordinate Workplace Health Promotion and company recreational activities.
• Perform other ad-hoc duties as assigned by the superior.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560

Summarized Purpose:

• Provides support to investigator sites, monitors, department, business unit or function through communication of information, training sites and documentation of services pertaining to clinical trials. Supports the overall performance, education and training of the sites on a study level to ensure the execution of protocols are completed accurately and on time. Uses the tools provided to answer all questions, takes orders and ensure clean data at the earliest point in time.

Essential Functions:

• Acts as the point of contact for sites, ensuring that questions, material orders and request for information are responded and documented in an accurate and timely manner. Ensures that the sites are properly trained in aspects of the protocol (following the study flow sheet) relating to the department. Provides guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site.
• Triages calls where necessary to appropriate individual/departments and follow through to resolution.
• Resolves queries so that efficient and timely sample analysis is undertaken by the laboratory so report turn around time is met. Continually reviews exceptions to resolve so that the data is cleaned within the agreed timelines.
• Notifies the sites and all necessary contacts via telephone/fax of all relevant critical/voice alert values/ study specific requirements.
• Places all calls to the sites delivering sponsor alert, voice alert values (VAV) and any other critical values. Answers incoming phone calls, resolves different types of exceptions within assigned timelines.
• Monitors and escalates site issues through the appropriate departments/people e.g. project management to resolve and report as soon as possible. Ensures that all site issues are communicated and followed up to resolution, primarily to site and monitor. Reviews site performance metrics to educate where needed or to report back to monitor or sponsor. Informs site of the results or reasoning not to proceed.
• Follows the specifications and scope of work to evaluate requests for any additional test(s) (test performed in protocol) to be added to a sample. Evaluates the request for out of protocol testing following Scope of work for study. Facilitates requests to the appropriate person.
• Coordinates and resolves issues with samples at time of scanning to have the samples in the database and reported as soon as possible.

Job Qualification

Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Knowledge, Skills and Abilities:

• Mandate to be fluent in Japanese and English langaugese (Speaking, Reading, Writing)
• Accurate data entry skills with intermediate computer skills including Microsoft Office
• Strong analytical, interpersonal and time management skills
• Strong client and phone service skills
• Excellent verbal communications and customer service skills
• Critical thinking and problem solving skills to support quality decision making
• Good written and oral communication skills
• Ability to work in a collaborative team environment

Training will be provided. No prior work experience needed.