Terra is a dynamic company with a strong presence across the Asia Pacific region, specialising in innovative communication solutions and services driven by AI technologies. Our comprehensive portfolio includes both hardware and software products, along with tailored services that empower our clients and partners to maintain a competitive edge. At Terra, we are unwavering in our commitment to delivering the highest service levels and exceptional customer experiences.

We are looking for a dedicated and professional Contact Center Officer to join our team! In this role, you will be the first point of contact for customers, managing inbound calls and emails with efficiency and empathy. Your primary responsibilities will include addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication. Join us to make a difference in each customer interaction and grow your career in a supportive, dynamic environment.

JOB DESCRIPTION – CUSTOMER SERVICE OFFICER (Email and call)

The Customer Service Officer will be working for the Contact Center project. You will be responsible for handling a diverse range of enquiries from members of public via email, call and live chat. You will endeavour to provide a high level of service to MOPs, supported by the Team Leaders and Supervisor, as well as Points of Contact (POCs). A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

ROLES AND RESPONSIBILITIES

• Attend to enquiries, feedback & complaints via email, call and live chat.

• Resolve MOP’s queries efficiently and within stipulated datelines

• Liaise with external stakeholders with regards to enquiries and feedback.

• Escalate issues to the relevant internal line units and see to their resolution.

• Practice the no wrong door policy and warm transfer MOPs to the correct government agency.

• Participate in daily systems testing to ensure a high level of systems uptime.

• Any other ad-hoc duties as assigned by your Supervisor and Team leader.

REQUIREMENTS

· At least A Level/ Diploma/Degree holder

· Experience in Customer Service/Call Centre will be an added advantage.

· Excellent verbal and written communication skills and troubleshooting and problem-solving skills to resolve complex issues with little or no supervision.

· Independent, reliable and responsible

· Adaptable and fast learners

· Comfortable with accessing and checking various IT Systems.

*Flexible work schedule: 8.30am-6.00pm / 11.00am-8.30pm /830pm to 8.30am

*4 - 5 days workweek (including one weekend) and work on Public Holiday with scheduled shifts when needed.

*Training will be provided

*Salary range: $2000-$2700

Our Client is a Singapore Social Worker Agency

Job Description:

• Interview service users and assess their current condition, needs, strengths and weaknesses
• Address each case as a unit and set tailored measurable goals
• Monitor and evaluate clients’ progress and modify treatment plans accordingly
• Offer information and counseling on the best course of action during sessions
• Maintain accurate records and report on clients’ status
• Act as a key-worker and cooperate with multidisciplinary teams
• Refer clients to community services to help them in recovery
• Handle Physical and Virtual Safety Checks

Requirements:

• Any qualification
• Prior experience in Social Services would be advantageous.
• Working knowledge of social theories and practices
• Social perceptiveness and empathy
• Ability to build and maintain professional helping relationships
• Ability to converse in additional languages and/or dialects is preferred.
• Strong command in English is a must

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Officer. In this role, you will be responsible for providing exceptional customer service to our clients, troubleshooting technical issues, and ensuring the smooth operation of our car park facilities.

Key Responsibilities:

Customer Service:

• Act as the first point of contact for customer inquiries, feedback, and complaints regarding the site and car park system.
• Provide accurate and timely information about car park rules, regulations, and procedures.
• Demonstrate excellent problem-solving and conflict resolution skills to ensure customer satisfaction.

Operations:

• Assist with traffic flow management during peak hours to maintain a safe and efficient parking experience.
• Perform routine checks on EPS equipment and promptly address any minor malfunctions.
• Ensure compliance with all car park policies and regulations.

Additional Tasks:

• Complete any other tasks assigned by the supervisor to support the overall operations of the car park.

Qualifications and Skills:

• Strong customer service skills and a passion for delivering exceptional service.
• Ability to troubleshoot basic technical issues effectively.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and work under pressure.
• Flexibility to work varying shifts, including weekends and holidays.

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.

Responsibilities:

• Lead, direct and manage a team that delivers consistent high level service quality and customer satisfaction
• Resolve critical or escalated issues arising from the operations
• Plan and monitor team schedule to ensure adequate manpower to support operational demands and business objectives
• Manage and oversee administrative functions to ensure that all paperwork is processed efficiently and in a timely manner and meet all compliance requirements
• Motivate staff and develop effective working relationships with peers and customers
• Train and certify new employees on all performance standards and provide career development opportunities through training
• Help to conduct annual performance reviews for all employees within department
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Assist the operation manager in day to day operation of the warehouse

Requirements:

• Minimum 3 years of experience in logistics industry
• Minimum 2 years of supervisory experience
• Experienced working in a dynamic environment
• Possess strong warehousing experience in leading a team
• Prepared to be hands-on when the situation calls for it
• Possess good communication and interpersonal skills
• Adaptable, enjoys working in a fast-paced, fast-changing environment
• Computer literate in MS Office and experienced in SAP/WMS would be an advantage

1. The ideal candidate for the role of RTO-Building should possess a minimum of five (5) years of experience as an RTO, with a focus on supervising works related to bored piling and temporary, including at least three (3) years of direct supervision experience.
2. A Diploma from a Polytechnic or equivalent qualifications is highly preferred for the RTO-Geo position.
3. Accreditation with the Joint Accreditation Committee of the Institution of Engineers Singapore and the Association of Consulting Engineers Singapore is a mandatory requirement for the RTO-Geo role.
4. In addition to relevant qualifications and experience, the RTO-Geo must hold a valid certificate in the Building Construction Supervisors Safety (BCSS) Course.
5. The successful candidate for the RTO-Geo position should have developed and implemented a Risk Management Implementation Plan (bizSAFE Level 2) or its equivalent.
6. Proficiency in understanding and applying statutory codes, quality control procedures, and construction administration is essential for effective site supervision and progress reporting.
7. Strong analytical abilities, coupled with excellent verbal and written communication skills, are key attributes expected from the RTO-Geo.
8. The RTO-Geo should demonstrate competence in maintaining accurate and up-to-date site records tracking the progress of work.
9. Being proactive in identifying, addressing, and managing site issues while fostering a positive team spirit is a crucial aspect of the RTO-Geo's responsibilities.
10. Flexibility and willingness to work shifts are required for the RTO-Geo role to ensure effective site supervision and management.
11. Must be willing to work shifts as required.

Requirements:

• Under the Building Control Act, RTOs shall be accredited with Joint Accreditation Committee of the Institution of Engineers Singapore (IES) and the Association of Consulting Engineers Singapore (ACES)
• Proficient in using Microsoft Word, Excel and PowerPoint.
• To carry out supervision and inspection of the works to ensure that works are constructed in accordance to contract specifications and drawings
• At least 4 years relevant working experience in HDB BTO Project as RTO.
• Preferably need to complete one full cycle of BTO project Under consultant Side.
• Job Duration : 30-36 Month
• Job Location : Punggol, Tampines, Kallang

Job Descriptions

• Supervise the construction and related works, maintain quality control and ensure that the works are carried out in accordance with the project specifications, design intent, approved drawings, and site instructions by the supervising qualified persons and project consultants.
• Check and supervise the work according to the contract documents and ensure that the methods, procedures and materials used comply with the prevailing statutory standards.
• Ensure that the contractors carry out their work in compliance with Building Control Act and Regulations, Codes of Practices and requirements of building authorities and government agencies.
• Liaise with the engineers on the review and approval of design calculations and drawings.
• Assist Engineer/ QPs in their supervisory and coordination duties.
• Review all project drawings and specifications, and raise any discrepancies and/or possible problems before construction work commence on site and progressively throughout the entire course of the project.
• Observe and comply with site safety, and submit all reports as directed and ensure that works are carried out in a safe and proper manner.

Requirements

• Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in any field.
• At least 1 Year of working experience in the related field is required for this position.
• Must be registered as Resident Technical Officer (RTO) with BCA/IES/ACES.
• Required Skill(s): Microsoft Office, Autocad.
• Shall have a certificate in Building Construction Supervisors Safety (BCSS) Course.
• Must be a team player with strong leadership, communication, and supervision skills.
• Immediate vacancy

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Management Assistant Officer will be primarily responsible for assisting in the administration of the scholarships and bursaries offered at NUS College. The job scope includes evaluating applications, coordinating selection committees, and ensuring effective communication with students on the award and disbursement of scholarships and bursaries. The ideal candidate will have an excellent attention to details, a strong understanding of financial aid processes, and superb organisational skills.

Duties and Responsibilities

• Programme Management: Assist in the entire lifecycle of scholarships and bursaries, from application to disbursement, ensuring compliance with institutional policies and funding requirements.
• Application Processing: Review and assess scholarship and bursary applications, ensuring accurate and timely evaluation in accordance with established criteria.
• Committee Coordination: Organise and facilitate selection committees, guiding evaluation processes and ensuring transparent decision-making.
• Communication and Outreach: Publicise scholarship and bursary opportunities to current students through internal communication platforms.
• Advising Students: Provide guidance to students regarding scholarship and bursary options, eligibility criteria, and application processes; assist with resolving any issues or inquiries.
• Data Management: Maintain accurate records of applications, awards, and disbursements; maintain strict confidentiality of information on hand; generate reports for internal stakeholders and funding bodies.
• Collaboration: Work closely with the NUSC Development team to provide information for the purpose of donor engagement.
• Facilities Management: Respond to and assist with booking requests received and submit bookings of facilities overseen by the Student Life team via the Facility Booking System.
• Other Duties: Assist/back-up other Student Life team members administratively.

Qualifications

• Polytechnic Diploma or equivalent preferred, with at least 3 to 5 years of working experience.
• Meticulous, analytical, organised, resourceful, independent and enjoy challenges.
• Comfortable dealing with numbers
• Proficient in Microsoft Office applications, particularly in Microsoft Excel.
• Excellent interpersonal and communication skills, both written and verbal.
• Mature and adaptive and able to interact well with all levels of stakeholders.
• Must be a team player with the ability to build a collaborative working relationship with people at all levels.
• IT savvy and must be receptive to learning new systems and processes.
• Experience in the administration of scholarships, financial aid administration, or higher education is not required but preferred.

This position is an entry level to the audit profession, being supervised and reporting to the team leader of the audit engagement. We are committed to ethics, professionalism, and quality in our service delivery to clients. Our work culture emphasizes on team work, flexibility, empowerment, coaching, learning, sharing, fairness and positivity.

Specific responsibilities include:

1. Support team leader in the audit process to ensure tasks assigned are executed diligently in accordance with the requirements.

2. Provide timely update on job progress and follow through assigned tasks to completion.

3. Flag out issues to team leader timely to proactively seek for resolution. This includes consult when in doubt.

4. Produce clear and concise documentation of work done and diligently resolve review points raised by the team leader.

Technical skills and competencies to develop:

1. Accounting and Auditing standards, Singapore Taxation

2. Use of Excel for analysis and detection of errors and anomalies

3. Project management, planning and time management

4. Communication, presentation and writing skills

5. Exposure to a wide range of businesses to have a bird’s eye view on how the different businesses operates and the challenges faced

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

This position is a level transitioning from junior to senior role of an audit engagement. For more complex engagement, you will be one of the team members who can execute work competently and confidently with minimum supervision from the team leader. For non-complex engagement, you will have opportunities to take charge of the engagement for the entire audit process thus building your foundation to progress to the next level.

Specifically, you will:

1. Be a strong support to your team leader in the audit process to ensure tasks assigned are executed diligently in accordance with the requirements.
2. Provide timely update on job progress and follow through assigned tasks to completion.
3. To coach and lead junior staff to execute tasks efficiently and to uphold audit quality.
4. Flag out issues to team leader, manager or partner timely to proactively seek for resolution. This includes consult when in doubt.
5. Produce clear and concise documentation of work done and diligently resolve review points raised by the team leader, manager or partner.

Technical Skills and Competencies:

1. Accounting and Auditing standards, Singapore Taxation
2. Use of Excel for analysis and detection of errors and anomalies
3. Project management, planning and time management
4. Communication, presentation and writing skills