• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log
• Report broadband and telephone equipment defects to the relevant vendors
• Attend to complaints and enquiries referred to by Communications Assistant
• Highlight important events, special instructions and information to the team
• Handle follow ups passed over from the previous shift
• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up
• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up
• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system
• Ensure Broadband charges tally with the Hotel PMS postings
• Conduct and attend trainings, daily briefings and monthly departmental meetings when necessary
• Maintain good housekeeping standards and adhere to all safety and loss control procedures 
• Monitor the functionality of in-house TV Channels, Pipe-in music system and other equipments and systems and report any defects to Engineering Dept
• Keep an accurate record of the inventory, rental equipments and stock
• Tabulate daily and monthly traffic analysis report

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions 
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area 
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager 
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Location: East

Industry: MNC within Aerospace

• Communicate with customers to solve collection issues and gain payment commitments, while building rapport and a positive relationship with global strategic account
• Check stopped orders report on a daily basis for the assigned region and/or product line. Review the overdue status and risk development of the customer before releasing the order
• Conduct customer review of the new and existing customers and recommend credit lines according to the global credit policy
• Work with cash applications team and customer service team to research and resolve short payments/non-payment disputes
• Attend periodic collection meeting and coordinate closely with regional finance and commercial team to address any escalated collection matter
• Inform manager of potential problems in the credit review process or collection process and make recommendations for process improvement
• Perform AR reporting on overdue balances and top accounts as per request from business units
• Perform other duties and responsibilities as assigned.
• Perform intercompany confirmation at month-end closing.
• Perform other duties and responsibilities as assigned.

• Minimally 1 year related commercial collections experience
• Proficient in V-lookup
• Demonstrate clear understanding of basic accounting principles, general ledger, credit practices and collection procedures
• Ability to work in a multi-tasking environment managing a large portfolio of accounts, under pressure while meeting deadlines is required
• Show good initiative, responsible and a positive can-do attitude
• Experience with ERP system - SAP is a plus
  

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email to [email protected]

CEI Registration Number: R1985071

EA License Number: 21C0661

Company Registration Number: 201127615M

Primary Objectives;

• To carry out AML/CFT transaction monitoring and investigate alerts in a timely manner and ensuring proper documentation
• To investigate all transaction alerts generated by Transaction Monitoring System within the agreed timeline.
• To ensure due diligence and background check on suspicious transactions.
• To ensure efficient identification and monitoring of suspicious activities and transactions.

Key Responsibilities;

AML Transaction Monitoring

• To review and investigate system-generated or any alerts, to determine the next course of action
• Conduct further investigations, if necessary, by engaging relevant stakeholders to obtain the required information to ensure proper closure
• To close the alerts promptly and maintain proper documentation on the rationale of the closure
• To assist the Team Lead for key reporting to management and various stakeholders

Other function(s)

• Work closely and support other AML compliance teams to strengthen and further mitigate residual AML/CFT risks
• Work with other business units to foster good working relationship to increase the level of AML/CFT awareness
• Perform any task or participate in projects as required by management
• Work closely, and support other teams within the Compliance Department

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager
• Responsible for maintaining the highest level of security within the Hotel at all times whilst on duty
• Protect all guests’ patrons and employees of their belongings
• Ensure the Hotel’s property is well protected
• Take charge of the Hotel Security during duty hours
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual
• Enforce the Hotel’s Rules and Regulations
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values
• Record details of significant incidents and activities in the logbook during his shifts
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

• Conform to and enforce policies, procedures & rules, and regulations as laid down by Accor and the Hotel to achieve the highest levels of uniformity and guest service.
• Directly report to the Assistant Safety and Security Manager / Safety & Security Manager.
• Responsible for maintaining the highest level of security within the Hotel at all times while on duty.
• Protect all guests’ patrons and employees of their belongings.
• Ensure the Hotel’s property is well protected.
• Take charge of the Hotel Security during duty hours.
• Responsible for securing all hotel properties, staff, and clientele in accordance with the procedures as stipulated in the security manual.
• Enforce the Hotel’s Rules and Regulations.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values.
• Record details of significant incidents and activities in the logbook during his shifts.
• Ensure all Lost and Found properties are recorded in the Security Management System, hand them over (non-valuables) to the Housekeeping Department as soon as possible, and keep the Duty Manager informed.
• Maintain a Hotel Logbook on incidents, complaints, etc., and refer them, if required to the appropriate department for follow-up action

• Generate audit samples from the SAP system.
• Review and verify business transaction documents.
• Conduct fixed asset inspections at client locations.
• Follow up on audit findings and ensure resolution.
• Support supervisors in compiling audit reports.
• Help in documenting audit findings and recommendations.
• Perform other duties and administrative tasks as assigned by the supervisor.

About the job

Reporting to the Shopping Experience Manager and Team Leader, you will be the liaison officer to provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• Ensure IKEA Tampines Store is a friendly, safe and secure environment for all IKEA visitors and customers.
• Understanding and contributing to the department’s action plans and taking ownership on your part for deliverables.
• Being knowledgeable around customer shopping experience and the daily checklists to improve on the customer service delivery.
• Being responsible for the children’ safety and cleanliness in Smaland, and amenities such as 1st Aid Room, Nursing Room, etc
• Plan, co-ordinate and follow up on the IKEA Family activities and Children Birthday Parties in the store.
• Handling all customers’ queries or complaints professionally and improve customer service delivery to enhance customers’ shopping experience.
• You will record information, handle paper works and compile statistics, general housekeeping and other duties related to the job.
• You will be cross trained to other functions within Customer Relations (i.e. Checkout and Easy Buying) and support these functions when required.

Your profile

• You have strong communication and interpersonal skills with passion for children and people
• You are a committed and motivated team player, who is also able to work independently
• You are able to cope with stress and able to provide solutions for customers and operational issues
• You have good computer literacy, multi-tasking ability and enjoy being in a hands-on operation role
• You are able to commit to working both retail shifts during store operating hours, inclusive of both weekends and Public Holidays

As Wise becomes ever more integrated into financial systems around the globe, we are subject to ever increasing scrutiny from regulators, partners and regional stakeholders. If we are successful, we’ll eventually become one of the most heavily regulated companies in the world.

As Regional Information Security Officer for the APAC region, your job will be to represent Wise Security Squad, creating strong partnerships within our APAC legal entities to help reduce Information Security and Technology risk in line with the expectations of the markets in which we operate.

What you will be working on

• Working closely with regional risk, compliance and engineering teams to provide a tailored view of risk to APAC legal entities.
• Leading security responses for regional licence applications, annual certifications, and ad-hoc audits.
• Supporting Group Security Risk assessment process and preparing risk updates for APAC entity committees and boards.
• Evaluating Wise Group Security controls against regional requirements and obligations.
• Supporting our global security security certification process (e.g. ISO27001, PCI-DSS, SOC1 & 2).
• Assisting with other Information Security and Technology risk related activities as needs arise.

Job Functions & Summary:

• Perform administrative and office support activities for section managers within the Bukit, which includes Facilities, Lifestyle and F&B Department.

Job Roles & Responsibilities:

• Manage office supplies inventory and procurement for the facilities, lifestyle, and F&B departments.
• Assist in the preparation and distribution of documents, reports, and presentations.
• Take minutes during department manager's weekly meetings.
• Maintain records of equipment, assets, and warranties for all departments.
• Collect and track records of patronizing and participation in F&B and Lifestyle facilities.
• Manage, track, and analyze members' feedback and comments.
• Manage the MOD roster, reports & observation files.
• Prepare Memos, Expenditure Approval, Invoice & related document submission.
• Support with Tender processes.
• Update and maintain licenses, permits, and certifications as necessary.
• Maintain a centralized repository of contract documents and records, ensuring accessibility and accuracy.
• Serve as a point of contact between departments, fostering effective communication and collaboration.
• Maintain accurate and up-to-date records, databases, and files for the Club facilities, sports, and F&B departments.
• Prepare and distribute internal memos, policies, and procedures as needed.
• Perform general clerical duties including photocopying, faxing, and mailing.
• Maintain electronic and hard copy filing system (service reports, work orders, quotations, agreements, contracts, tenders, licenses, etc.).
• Prepare agendas for meetings and schedules.
• Liaise with internal departments regarding paperwork and follow-up on job issues.
• Provide staff engagement support.
• Assist in coordinating training for Team members.
• Any other duties as assigned from time to time.

As a Compliance Officer, you will be part of the Compliance & Risk Department.

Job scope includes the following:

• Work closely with the Head of Compliance, Risk & MLRO, together with members of the local and global compliance team and other internal functions, to ensure that processes, system and controls are in place and reflect applicable Group and local regulatory requirements.
• Keep pace with regulatory changes, perform a gap analysis on new regulations and undertake an assessment of the relevant changes against current policies and procedures.
• Assist with regulatory audits and inspections.
• Undertake risk assessments and periodic reviews in accordance with the Compliance Monitoring Plan.
• Assist with monitoring the effectiveness of the systems, policies and procedures designed to manage compliance risk and proactively assist and make recommendations for improvements to systems, policies and procedure.
• Review of client account opening requests (private clients, companies, institutional clients, financial institutions, external asset managers, introducing brokers) from an AML/CTF standpoint (MAS, FATF, OFAC) including name screening, PEP review, background research etc.
• Undertake periodic and ad hoc name screening, review hits and clear alerts.
• Proactively identify gaps, highlight any potential concerns/risks, recommend remediation actions and share best practices to enhance existing policies and processes.
• Preparation of internal training material on compliance-related topics.
• Participation in ad hoc local/Group compliance and regulatory projects.
• Provide compliance advice and support to the Front line sales team and Management.
• Perform any other duties as may be assigned by the Company from time to time.

The technical delivery team is responsible for the deployment of Opus 2’s services to hearing room locations. This will include the planning/preparation of the equipment needed for the hearing/service, the logistical deployment of the service, the configuration and setup, the support of the service, the breakdown and removal of equipment.

This client facing position has large client base which means it is essential to both integrate and work with our clients as closely as possible. The team provides other technical services:

• Interpretation.
• Video Conferencing Services.
• Bespoke Trial Consultancy/ Inquiry Design Service.
• Realtime/ Audio Streaming Services.
• Deposition Support.
• Transcription Services Support.

Duties and Responsibilities

• Consultation - work with the case managers and operational teams on dealing with technical support/issues.
• Innovation - assisting and developing new ways in which Opus 2 engage/interact with the clients for provisioning our services.
• Processes - working closely with the case managers to ensure that installations are carried out within the specified timeframe and guidelines.
• Provide feedback to the technical delivery team regarding specific installations and client issues onsite.
• Ensure that all processes are followed and quality control the technical delivery teams’ installations.
• Consultation - designing technical audio/video/network solutions for the hearing room.
• Operating bespoke court reporting software and being able to provide support.
• Provide technical standby support (onsite and offsite) for all hearing venues as directed by your manager.
• Other administrative duties as required.

Person Specification

• Bright and engaging, with a willingness to learn and use initiative.
• Awareness around AV/Multimedia/Networks with an interest in technology.
• Excellent verbal and written communication skills.
• Strong attention to detail, time management and the ability to juggle tasks, adapt and work under pressure.
• Team player with a flexible attitude to meet the changing needs of the business and our clients.

The Technical Delivery Officer will be the flexible member to the team who is willing to work remotely to deploy our services. They will be used on various remote project work so flexibility is an important part of the role and travel will occur on a regular basis. Typical working hours are from 9:00am – 6:00pm. Evening and weekend work may be required.

Opus 2 is a global leader in the LegalTech space, creating solutions to drive digital transformation in the legal industry. We are the trusted partner of the world’s leading legal teams, with the world’s largest law firms are using Opus 2.

Our achievements are underpinned by our unique culture and our people are our biggest asset. Working at Opus 2, you’ll receive:

• 22 days annual holidays, flexible working, and length of service entitlement.
• Loyalty Share Scheme.
• Healthcare Insurance.
• Dental Insurance.
• Additional Childcare Leave.
• A day of leave to volunteer for charity.
• Accessible and modern office spaces.
• Company social events.

• Attractive remuneration package
• Island wide locations / 5.5 days office hours with occasional night clinic coverage
• Good career exposure and opportunity

As a Patient Service Officer (GP Clinic), you will be responsible for the following duties:

• Accurately document patient admissions.
• Monitor bill sizes closely to ensure they fall within existing insurance coverage limits.
• Collaborate with various departments and doctors to provide necessary information and documentation.
• Communicate with patients or payers regarding outstanding bills.
• Undertake additional tasks as assigned.

Requirements:

• Possess GCE ‘N’ or ‘O’ levels
• Possess good communication, customer service and interpersonal skills.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.
EA LICENSE : 19C9777

Royal Ocean Marine, a reputable company in the maritime industry, is seeking a dedicated and experienced individual to join our client's team as a Vessel Catering Support Officer. In this role, you will be responsible for managing catering operations on board vessels to ensure the highest standards of quality, hygiene, and customer satisfaction. This is an exciting opportunity to join a dynamic and fast-paced team.

Responsibilities:

• Oversee and coordinate all aspects of vessel catering operations
• Plan and execute menu planning, food procurement, and inventory management
• Ensure compliance with food safety and hygiene standards
• Manage catering staff, including training and monitoring performance
• Collaborate with vendors and suppliers to ensure timely and cost-effective delivery of catering provisions
• Handle customer feedback and complaints promptly and effectively

• Pleasant Personality , Flexible, Committed, Helpful, Team Player & Fast Learner
• Professional Level / some work experience (prefer) , Training is provided
• Able to work during weekends (Once every few weeks / rotate)
• Ability to work fast paced environment , Self-Motivated, Independent

Chan Chee Meng

EA 07C3069

R1110620

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

You will be part of a well-established international team in Information Security focused on Cloud Security Architecture, Security Tooling Engineering and Automation.  

Your role will contribute to the success of the team and the Company. 

Your key tasks

• Support Cloud & Infrastructure Organization by reviewing and analysing Network, Systems, and Application architectures to enforce and validate Security requirements.
• Leads Threat Model exercises for new services/major changes.
• Actively Collaborate with your team members to support them on daily operations, including: 
  • Review of IT infrastructure solution designs to ensure compliance with policies and standards. 
  • Operational implementation, Automation, and ownership of Security Tools 
  • Assist in deploying automation of operational processes and procedures, identify weaknesses, propose, plan, and deploy improvements to address and enhance the infrastructure design. 
• Support and maintain the APAC’s Information Security Management System (ISMS) to assure continuous compliance with regulations, laws, and contractual obligations by adopting and deploying industry and market standards and accepted best practices.
• Be on routine standby to support the team.

Are you passionate about ensuring smooth payroll operations and contributing to a positive work environment?

We are seeking a dynamic Payroll Officer to join our Group Human Resource team. If you're ready to take on a diverse range of responsibilities and grow your career in HR, we want to hear from you!

Responsibilities

• Responsible for the full payroll functions of selected companies
• Provide support in leave administration, employee benefits administration, medical claims, work pass applications, WICA, etc.
• Support the consolidation of HR reports / analysis for the Group and generate statistical reports as and when required
• Supervise and ensure proper maintenance and control of employees’ data
• Provide end to end recruitment support for all levels of staff, including job advertisement positing, screening and interview scheduling
• On-boarding preparation and orientation
• Managing employee relations, such as grievance handling, disciplinary issues and attending to feedbacks or complaints
• Managing employee exit in a sensitive manner during exit clearance and interviews in preparation for off-boarding
• Assist in ad-hoc HR Project and any other assigned duties

Requirement

• Certificate or Diploma in Human Resource Management or equivalent
• Minimum 1- 2 years of related working experience
• Excellent interpersonal and communication skills / easily connects with people
• Knowledge in payroll software, those with knowledge in using of InfoHRIS would be an added advantage
• Working knowledge of labor regulations and statutory guidelines
• Self-motivated, able to multi-task and work with minimum supervision
• Meticulous, resourceful with a positive work attitude

Interested applicants are invited to apply online attached with a comprehensive resume stating experience, qualification, current & expected salary and email to [email protected]

We regret that only shortlisted candidates will be notified

• Opportunities for professional development
• Competitive remuneration
• Good company benefits

As a Senior / HR Officer, you will be responsible for the following duties:

• Arrange and conduct interviews, and assist with onboarding new employees, including signing contracts and explaining terms and conditions
• Support the preparation and filing of employee contracts, re-contracts, and related documents
• Maintain accurate and up-to-date employee data in the HRIS system
• Manage applications and renewals of all work passes.
• Administer employee medical benefits, including submitting insurance claims and filing for Government-Paid Leave
• Address general staff inquiries.
• Coordinate medical checkups for onboarding and contract renewals.
• Ensure timely reporting of Work Injury Insurance claims.
• Recommend and support process changes and improvements in HR operations.
• Assist in reviewing and implementing HR policies, procedures, and initiatives.
• Provide reports and data
• Any other ad hoc duties as assigned

Requirements

• Recognized Diploma in any discipline or experience in relevant field.
• Possess at least 3 years of relevant HR experience and possess good knowledge of Employment Act, Work Passes, etc.

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified.

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Every day brings a new challenge so you’ll need to be a team player at heart, with an eye for detail, great organisational skills so you can priotise your day to ensure you meet deadlines.

You will be responsible for reviewing and processing salaries (including bonuses), CPF and other statutory contributions of existing and new employees.

Using your experience, you will review and assist in preparation and filling of necessary employee return and reports with the appropriate government authorities.

Ensure that payroll processing policies and procedures are strictly being complied at all times.

You will need to ensure accuracy, promptness and conformance to statutory and company requirements in all payroll related transactions.

Strong communication skills both written and verbal are a must have for this role to build relationships across the business. You will also need to build strong customer relationships with existing and new clients gaining insight into their needs and delivering customer-centric solutions. 

Together we find solutions and make things happen but to do this we want you to contribute; looking for ways to help us get better at what we do in the most efficient and effective way.

Your long-term career goals are important to us too. We want to make sure we’re providing the support and opportunities you need to achieve your dreams so we can build a successful future together. 

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

•  Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time to time

We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.

What you’ll be doing

•  Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actions
• To manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customers
• Apply negotiation strategies to ensure successful recovery of overdue outstanding
• Analyze and evaluate errant cases to recommend and initiate appropriate course of action
• Update the collection system immediately on all collection activities undertaken for cases assigned
• Generation of reminders
• Any other duties as may be assigned by company’s management from time to time

Summary

This position is responsible for the following:

i. Performing day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.

ii. Ensures the timely and accurate billing of clients and processes accounting receivables and incoming payments in compliance with financial policies and procedures.

Job Responsibilities

• Ensure that all payments by cash/GIRO/TT are posted and reconciled in a timely and accurate manner.
• Ensure credit card postings and payments are reconciled.
• Review all charge-backs from credit card companies and alert Assistant Accountant.
• Check all Banquet Event Orders to ensure deposits mentioned are received and posted.
• Raise invoices and/or credit notes as and when necessary before forwarding to Finance Manager / Director of Finance for approval.
• Check all invoices / billings before mailing out.
• Attend to guests’ enquiries on billings and charges.
• Ensure AR Aging tally with GL.
• Ensure TA commission and Credit Card outstanding forwarded to GL for accruals.

What we seek to accomplish together:

• and development of security framework, information security policies, processes / procedures and guidelines on an ongoing basis.
• compliance with these policies / procedures through ongoing security reviews and audits, not limited to log analysis and security assessment of customer ICT systems
• conduct security risk management exercise
• manage vulnerability assessment
• conduct information security awareness training
• for the development and management of customer’s security response plan. To lead and support customer in the matters of security incident resolution and response.
• of contact to assist and advise customer for ICT security related matters

The Asia Business Unit (ABU) consists of 12 markets (11 countries) across Asia – Hong Kong, Korea, Taiwan, Malaysia, Singapore, Philippines, Thailand, Indonesia, India, Brunei and Vietnam.

This position provides strategic leadership & oversight of the marketing & menu function, and is responsible for Marketing’s measurable contribution to the ABU’s business & financial goals by:

• Providing overall Business & Marketing strategy counsel
• Supporting the development and execution of market’s Business & Marketing plans
• Facilitating cross-market communication and best practice sharing
• Facilitating the growth of Brand Strength & Creative Effectiveness
• Participating in the development of key Marketing talents and ensuring that Market teams are appropriately staffed and trained.

Key Stakeholders:

Market CMOs & Managing Directors, ABU leadership, Global Marketing & Menu Teams, and fellow Business Unit Marketing Leads (i.e., LATAM, Middle East & Europe, and Japan).

Reporting structure:

Reports to ABU Lead with a dotted line to the Segment CMO

PRINCIPAL ACCOUNTABILITIES

The ABU CMO is specifically accountable for the following:

Strategic Alignment to deliver Business & Brand Performance

• Work closely with market MDs & CMOs to deliver the BU’s annual sales & guest count plan
• Partner with market CMOs to build long term brand affinity, brand trust, and other brand drivers
• Ensure that markets’ Marketing & Menu Plans are aligned with McDonald’s strategic framework
• Identify and encourage synergies across market’s Business and Marketing strategies
• Identify and build long-term Menu Platforms for growth

Communication & Consulting

• Organize and coordinate Marketing meetings & conferences (both virtual & live) that stimulate the sharing of ideas, learning, tools and resources
• Collaborate with market CMOs to review and add value to local Marketing plans
• Provide (find & develop) necessary tools & resources to assist market CMOs in all aspects of their job
• Provides actionable input to local Marketing plans – Help identify problems & opportunities, evaluate them and provide recommendations
• Represent the BU’s interest globally, collaborating with Global Teams to develop and share global strategies, providing an Asian lens to ensure relevance for the ABU
• Collaborate with other BU CMOs to identify benchmarks, synergies and best practices

Talent Development & Pipeline

• Provide coaching and leadership to direct reports within the Business Unit
• Provide coaching and guidance to key marketing members from the markets (e.g., Market level CMO, Market level Director, etc.)
• Work with market CMOs to review and develop a robust succession pipeline
• Motivates local Marketing, Menu & Agency teams in a constructive manner (e.g. Providing recognition within market, BU or Global)

Partnership & Relationship Management

• Build relationships with associated agencies (e.g. Creative or Media agencies) and suppliers (e.g. Coca-Cola, Nestle) to facilitate local and/or regional Marketing synergies
• Ensure compliance with fundamental agreements in alliance contracts within the zone (e.g. Creative Approvals, Royalties, 3rd party pass-thru, Ambush, Promotion dates)
• Resolve Market-level alliance issues

Creative & Media Effectiveness

• Provide training, inspiration & tools
• Facilitate best practice sharing and encourage markets to steal shamelessly
• Exercise Brand Stewardship responsibility to ensure all creative, both commercials and print materials, represent McDonald’s in the best manner
• Facilitate and oversee roll-out of regional/global campaigns, including approvals

Marketing & Menu Administration

• Ensure programs follow the appropriate approval process (e.g., legal, alliances).
• Enforce the Golden Arches code across the markets

ESSENTIAL TRAITS

• Strategic, organized thinker with solid planning skills
• Strong business acumen and solutions-oriented
• Highly energetic and self-motivated collaborator and team builder (team-player)
• Confident individual who is strong & assertive, but at the same time understands & appreciates working in a diverse cultural environment and respects all individuals
• React fast and adapts well to changes, with the ability to influence others to adapt as well
• Forward thinker who is constantly monitoring trends in consumer’s habits, use of technology and patterns of behaviour, and anticipating their impact on the McDonald’s business