Responsibilities & Duties

· Identify and develop potential new customers

· Provide support and further develop existing customers.

· Marketing, promoting and selling of products.

· Provide advice on best solution and product to customers.

· Analyse competitors and market trend.

· Prepare quotations.

· Meeting of sales target and plan.

· Perform other duties as assigned.

Requirements & Skills

· Minimum Diploma in engineering, preferably Robotics and Automation.

· Minimum 2 years of experience in technical sales.

· Strong communication and sales skill.

· Good knowledge of industrial automation systems / equipment.

Network Engineer

Skillset Category Common

Mandatory Skills Checkpoint Firewall

Preferred Skills Network - Routing and Switching, Firewall Administration and Operation

Brief Job Description

• Provide technical support, propose solutions, and project related queries for all Wired, Wireless network.

• Perform analysis, Plan, Coordinate and Implement all change requests on existing network equipment.

• Maintain records of system details (e.g. configuration, changes, problems, disaster recovery document) for network equipment.

• Manage firewalls like Checkpoint, Cisco FTD, Palo Alto and NEXUS switches; F5 Load balancer

- Gather business and/or application requirements on the infrastructure to plan, design, install, test & implement systems in accordance with the specifications & service level.

- Aligned or enhanced ITSM/ITIL methodologies in daily operations e.g. Change, Incident, problem, release management & CMDB.

- Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.

- Respond promptly to incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

- Implement service continuity measures, i.e., backup/restore procedures & disaster recovery plan, to ensure continuous operation of the business.

- Create and maintain comprehensive documentation for all implemented networks.

- Assist in preparation of proposals and solution presentations.

- Able to lead a team of network engineers (size).

- Attain key certifications for partnership with key vendors.

Our client, a well-known manufacturing company, is currently looking for a Support/Sales Engineer.

Responsibilities:

• Handle inquiries and manage partner relationships effectively.
• Engages in communication with partner company and distributors to facilitate business operations.
• Support sales activities, including generating quotations and submitting requested documents/materials.
• To provide products technical support to customers and distributors.

Requirements:

• Bachelor's degree in Engineering field.
• More than 3 years of experience in Sales engineer, Service Engineer, or Support Engineer.
• Strong communication and interpersonal skills.
• Ability to travel frequently to support partner activities in designated regions, primarily in Southeast Asia.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

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• Singapore Based (Gul Crescent - Company Transport @ Chinese Garden, Lakeside, Boon Lay)
• Monday to Friday: 8.15am - 5.45pm
• Diploma in electrical and electronic or mechatronics engineering; min 3 yrs experience
• Career Progression Opportunities

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description :

· Incremental improvements/development of software modules

· Analyze customer/production issues and implement solutions within the existing machine application (bug fixing).

· Investigate and implement engineering change requests.

· Testing of new releases by simulating processes and on actual equipment.

· Work with version control tools and issue tracking tool for software release management.

· Creates and maintains engineering documentations relating to software development / bug-fix / feature releases following BESI standards and design rules.

· Ensure fast response to customer and production issues.

· Provides engineering support to assigned R&D/CIT projects.

· Install & (beta) test new software release/fix at customer sites (ability to travel needed)

Requirements :

Education

Bachelor Degree in Electrical or Computer Engineering (Mechatronic) or Software Engineering

Work experience

At least 3 years relevant experience in automation / equipment industries.

Significant practical experience in software engineering and testing (embedded software and HMI environment).

Experience with agile software development processes, quality control and test driven development

Expertise and methodology

Proficiency in Microsoft (C++, VB6) using Microsoft Visual Studio 6.0 and programming language “C” and “C++”.

Knowledge of UML and state machines; State Transition Diagrams

Very good English skills (verbal and written)

Experience with version control in Mercurial / GIT is a pre

Experience with SECS/GEM is a plus

Other requirement criteria

· Good communication skills in a global environment

· Result oriented

· Strong analytical skills

· Team player

· Self-organized, proactive

· Stress resistant

· Affinity with mechatronic systems

· Ability to travel for on-site support (<30%)

To support in the performance of Engineering functions such as conducting failure analysis using available FA tools, as well as performing quality inspections.

• Perform engineering jobs to support failure analysis using available FA tools such as Scanning Electron Microscopy (SEM),
• Energy Dispersive X-ray (EDX), Ion Mill, FIB, high power microscope inspection, de-processing, mechanical cross-section and
• bench testing, and generate reports.
• Perform critical engineering evaluations that require failure analysis and generate reports.
• Responsible for the maintenance of the Failure Analysis Lab
• Observe safety and housekeeping during day-to-day failure analysis activities.
• Observe and meet cycle time for all products for analysis.
• Liaise with external FA/Test laboratory for any test requirement.
• Perform inspections, checks, tests, and sampling procedures of incoming materials, parts and components used in the manufacture of products, partially assembled, or finished products.
• Accurately document the results of the inspections and testing done during incoming, outgoing, and in-process inspection.
• Approves in-process production by confirming specifications; conducting visual and measurement tests; communicating required adjustments to production supervisor.
• Approves finished products by confirming specifications; conducting visual and measurement tests; returning products for rework confirming re-work.
• Documents inspection results by completing reports and logs; summarizing re-work and waste; inputting data into quality database. Maintain all controlled document files and FA & Inspection records in a timely and accurate manner.
• Performs other tasks as may be required by immediate superior.

The ideal candidate will work with a team of developers and Project Manager to drive the software development delivery of one of the business platforms. He/she must be self-motivated and have strong communications skills with ability to multi-task.

Responsibilities

• Work with business owners and analysts to get an understanding of the business requirements to develop new user-facing features for business applications
• Build reusable code and libraries for future use
• Ensure technical feasibility of UI/UX designs
• Monitor and follow up on UAT defects/blockers raised and ensure closure
• Optimize application for maximum performance, speed and scalability

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field
• At least 5 years of relevant work experience in business application systems/software development including SDLC usage in financial domain
• Expertise in Java, JavaScript and front-end software development based on Spring framework
• Experience in Web Components, Database and CICD tools (Jira, Bitbucket, Jenkins, SonarQube etc)
• Experience in working on AWS Services
• Good end-to-end knowledge of financial services would be an added advantage

Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Create and deploy software solutions for high-speed automation systems.
• Architect, program, test, troubleshoot, and verify software applications.
• Assess and define system performance metrics and requirements.
• Software support to field service teams, update and optimize software for equipment.

Requirements

• Expertise in C/C++ programming and multi-threaded Windows development with Visual C++.
• Strong knowledge of electronic components, motion control, and interfacing with inspection systems.
• Proficient in mathematical principles and algorithm development.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities:

• Work closely with business user and software/system architect.
• Gather and analyze requirement from stake holder, including business requirement document.
• Conduct technical feasibility study, analysis requirement specifications to design and architect solutions including developing proof of concepts.
• Translate business requirement into documented technical and data design specification.
• Perform code development, involve in code review, user acceptance testing and sign off.
• Perform implementation, provide post-implementation maintenance support and fine tuning.
• Collaborate with team members to deliver high quality and high-performance .net applications, web and mobile applications.

Requirements:

• Possess a Degree/Diploma in Computer Science / Information Technology (IT,Design) or equivalent.
• Proficient experience with programming language in VB,C# ASP.Net and/or Android, IOS.
• Good HTML5, CSS3, JavaScript, jQuery, Bootstrap responsive web and mobile design.
• Technically proficient with database programming language SQL.
• Demonstrated expertise with MS excel based programming using VBA.
• Experience in SharePoint, Power BI, Power Apps and PHP is an added advantage.
• Technically competent with EDI integration, including web services, Rest API.
• Ability to work under pressure and to tight deadlines.
• Ability to communicate complex concepts.
• Good interpersonal, analytical and problem-solving skills.
• Minimum 2 years of relevant working experience is required

Duties:

- Planning and execution of project plans at construction site

- Execute project plan and ensure works completed as per schedule and in accordance to contract specification and design drawing

- Ensure construction site fulfill authority's code of practice and comply with safety house rules.

- Handle correspondence job paperwork and submission

- Liaise with all parties involved in the project including authorities, consultants, clients, subcontractors and suppliers

- Attend site meetings and inspections, report regularly on progress and monitor schedule

- Prepare and monitor work schedules, project costing, procurement, and coordination with all partied involved to ensure work progress smoothly and completed within target time and budget

- Supervise and report progress of the work to Project Manager

- Ensuring project progress are on schedule and to meet the timeline given

- Make sure having the latest construction drawings on-site and work is constructed as per drawing given.

- Update drawing if there is any revision and to keep a updates copy in site office and head office

- Feedback to Project Manager on any issue encounter on site and proposed feasible solution.

- Any other adhoc duties assigned by Project Manager

Job Description & Requirements

• Plan, conceptualize, and create mechanical designs for new products
• Develop testing processes, and perform testing and validation of new designs
• Generate working prototypes for beta testing and customer demonstration
• Perform engineering calculations to support design work
• Create and review technical drawings, plans, and specifications using computer software
• Collaborate with multi-disciplinary engineering teams, and work with vendors and contractors
• Perform detailed documentation to track project development and design process
• Ensure project timeline is met and project stays within budget

As a Software Engineer

• Work with cross-functional teams which consists of Software Engineers, Quality Engineers, User Experience Designers and Product Owners to deliver technical solutions.
• Drive adoption of relevant, up-to-date technologies, practices and tools in modern software development lifecycle
• Participate in Scrum ceremonies, such as Sprint Planning, Review and Retrospective
• Participate in regular tech-sharing and solutioning sessions.
• Write code that is clean and maintainable.
• Practice code reviews
• Working in highly collaborative teams and building quality environments.
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Able to work independently with little supervision or guidance.

What we are looking for:

• Degree or Diploma in Computer Science, Electronics Engineering, Information Technology or related disciplines
• Experience in modern web applications development using ReactJS, NextJS, TypeScript and Kotlin/Java
• Experience in development of CI/CD pipeline and applications deployment using cloud services such as AWS
• Experience in database migration will be an added advantage
• Working experience in an Agile/SCRUM setup will be an added advantage
• Excellent verbal communication and listening skills
• Strong Analytical and problem solving skills
• Proactive, self-driven and motivated

Job Responsibilities:

• Manage and ensure updated documents and drawings are issued to the client and subcontractor
• Monitor the progress and keep track of the project timelines.
• Conduct weekly or monthly meeting with sub-contractors to update progress of work
• Ensure quality of work is achieved and all government and safety regulation are complied.
• Oversee drawing management and control of technical documentation
• Oversee and manage procurement of resources, control material usage on site.
• Organize labor, equipment and material for day to day site activities
• Any other duties assigned

Main Responsibilities:

• Interface with customers on Control System.
• Programming, understand and help customers define their needs.
• Attend all solution related problems on site, troubleshoot and provide technical support to customers as well as resolve technical issues.
• Conduct training to enable users/customers optimizing the graphical user interface.
• Provide necessary testing and debugging to engineering & factory for designing new products/refining existing products.
• Ensure full compliance with all validation issues concerning the product application, controls and documentation.
• Support product warranty claims and quality issue. Update customer complaints system & prepare monthly failure analysis report.
• Actively interact with customers to develop service business to achieve customer satisfaction.
• Collate and maintain project pursuit reports for management’s review and action plan.
• Training and mentorship shall be provided for fresh graduates.

Requirements:

• ITE/ Diploma in Electrical Engineering or equivalent.
• At least 1 years’ experience in similar industry.
• Immediate starter is preferred.
• Possess good communication skill for effective follow-up and attention to details.
• Ability to interact with all levels in a professional & responsive manner.
• Display maturity and able to handle stress.
• Willingness to learn and progress in a fast paced environment.
• Enthusiastic and able to work in a team oriented environment.
• General knowledge of AV products such as Crestron, AMX, QSC, Extron is preferred.
• Other related duties assign by Company from time to time.
• Singapore Citizen or Permanent Resident is preferred.
• Fresh graduates are encourage to apply.

1. Work in Singapore, Bedok office, both female or male candidates can apply
2. 5-1/2 day work week, Mon-Fri 8.30 am to 6.00 pm, Sat 8.30 am to 12.30 pm
3. 14 days leave per year.

Work scope:

1. Engineering Documentation
2. Auto Cad Drawings (2D)
3. Sales Quotation (in-house training will be provided)
4. Fire Systems Design (in-house training will be provided)

Requirement:

1. Minimum secondary education.
2. Very good hands-on with Auto Cad 2D M&E drawings.
3. Very good hands-on skills with Microsoft Excel.
4. Good command of English both speaking and writing.

Responsibilities:

• Provide business analysis and process redesign expertise in one or more functional areas (HR, Finance, Transport, Warehouse, Sales etc.) within the enterprise specifically in the analysis and redesign, of SAP and Non-SAP functions and processes.
• Work with business users to identify business requirements and the changes. Assists in the design, coding/configuring and testing of technical solutions of KTC core in-house applications and adheres to coding standards defined by IT.
• Customize SAP functionality to satisfy business requirements and business process design.
• Reviews and edits requirements, specifications, business processes and recommendations related to proposed solution.
• Contribute to corporate decision making by providing accurate, timely and relevant documentation, information and reports appropriate to maintaining awareness of plans and directions of business application systems.
• Liaising with software suppliers on their products and the requirements of business units

Requirements:

• Possess a Degree/Diploma in Computer Science / Information Technology or equivalent.
• Experience in developing, implementing and reviewing business application improvements.
• Must have at least two full lifecycle SAP R/3 implementation experience (Project preparation till go-live).
• Good interpersonal, analytical and problem-solving skills.
• Minimum 2 - 3 years of SAP Implementation experience.

Job Description:

- Responsible for the supervision of Electrical Equipment testing and commissioning at site, review and

submission of site acceptance test reports.

- Review Single Line Diagrams and Electrical Schematic Drawings.

- Assist in Electrical Equipment Installation Inspections.

- Attend to Site Activities and Meetings involving clients and contractors.

- To undertake tasks / assignments as and when directed by the Project Lead.

Job Requirements:

- Candidate must possess at least Diploma in Electrical Engineering.

- At least 2 Years of local working experience in the related field is required for this position.

- Possess initiative and capable of multi-tasking in a fast paced environment.

- Experience in MV / LV Electrical Equipment (Site Installation, Testing and Commmissioning,

Maintenance Testing) will be an added advantage.

JOB DESCRIPTION

Commissioning and Trouble-shooting to the all kind of air- con system,(A.C.C.U, A.H.U, F.C.U, SPLI type , WINDOW type , PACKAGE type , AND CHILLER type) check the Electrical wiring diagram to the system.

Overhauling all kind of Compressor to the refrigeration system(Carrier (5f/5h series), Daikin(c55/c58/c74/c75 series),Sabroe(cmo 20, 30 /smc 100/bf series), Bock(f-series), York( ms/mrseries), Carlyle (06ea/06ed series), Bitzer.

Mitsubishi (MS/O6B Series) open type and semi-hermetic type).

Split type air condition installation and troubleshooting.

Package type air condition installation and trouble shooting.

Re-fabricate and modify the piping to the Condenser by brazing method.

Re-fabricate and modify the piping to the Evaporator coil & steam coil by brazing.

Retro-fittings to the refrigeration system as per Environmental free zone Freon gas.

Service report maintains, & Attendant customer feed-back.

JOB REQUIRMENT

Minimum Degree or diploma in Relevant Engineering.

Minimum 10 years of experience on the relevant field.

Must have good communication knowledge.

Must have pervious Singapore experience.

Must able to work in any shift or any timing slot.

This is a permanent role for a regional company working in the infrastructure construction company. The incumbent must be willing to work on Jurong Island.

Must be hands-on Primavera P6

• Degree or equivalent in Civil/Mechanical engineering

• Minimum 4 years in Oil & gas, Process/chemical plant EPC projects experience

Company's Profile
Julian Grey’s client is a global semiconductor equipment provider, specializing in inspection solutions for various industries. They have offices in APAC and are seeking motivated individuals to join their growing team.

Responsibilities

• Create and deploy software solutions for high-speed automation systems.
• Architect, program, test, troubleshoot, and verify software applications.
• Assess and define system performance metrics and requirements.
• Software support to field service teams, update and optimize software for equipment.

Requirements

• Expertise in C/C++ programming and multi-threaded Windows development with Visual C++.
• Strong knowledge of electronic components, motion control, and interfacing with inspection systems.
• Proficient in mathematical principles and algorithm development.

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Interested Applicants

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Responsibilities

• Support and provide mechanical engineering design
• Handle design works and/or project management relevant to ACMV, Fire Protection, Sanitary and Plumbing.
• Supervise and coach a team of engineers in mechanical services for the project from concept stage, design development, contract documentation, authority submissions, site administration to project completion
• Act as either Project Manager or Team Leader in projects.
• Act as mentor to new employees.
• Provide technical assistance to engineers.
• Advise engineers on the project administration and contractual issues.
• Conduct technical discussion on common design problems with engineers

Requirements

• Recognised Degree in Mechanical Engineering with PEB Singapore
• Candidate must have min 6 years of relevant working experience in design engineering of ACMV / HVAC, Fire Protection and Plumbing services with Engineering Consultancies in Singapore
• Proven track record of working across organization boundaries to define requirements, solve complex problems and drive programs to successful completion
• Good understanding of Singapore Code of Practice and local authority submission process (LTA / PUB / BCA)
• BIM and CAD capabilities (REVIT / Microstation / Autocad) will be added advantage

Sales and Program Manager

• Working Hours: Monday-Friday [8.30am - 5.45pm]
• Location: Kaki Bukit Ave
• Salary: $6,000-$7,000

Requirements:

• Degree/Diploma in Mechanical / Mechatronics Engineering
• Possess knowledge or past experiences in industrial automation, robotics, vision systems, IIoT, assembly and test process automation solutions
• Minimum 3 years sales experience servicing the Optoelectronics, Semiconductor IDM & OSAT, and Consumer Electronic/Device manufacturing industries.
• Regional travelling is expected.

Jobs Scope:

You are responsible for Business Development of Automation Equipment Programs & Solutions for the Optoelectronics, Semiconductor IDM & OSAT, and Consumer Electronic/Device market segment in line with set Yearly Revenue & GM targets.

You will provide excellent Customers Fulfillment & Satisfaction, Quality and Cost goals through your leadership of a team of Design Engineers, Project & Product Engineers and Site Engineers (Matrix Mgmt) including regular updates of the pipelines.

• Develop a Sales Strategy Plan for business expansion and penetration into these market segment through cultivation and development of industry contacts and building up potential pipelines/prospects to achieve set Revenue and Margin goals.
• Actively pursue and screen potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; while resolving internal priorities.
• Actively build up a quality pipeline of prospects worth at least 5-10 times the yearly set targets to allow for proper gestation of the on-going prospects.
• Attend to Request for Quote (RFQ) process, from obtaining the BOM and to propose a quotation for Management review for the timely submission to customer to Win the prospects.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Identify diversification business opportunities and expand customer bases.
• To establish rapport, relationships & excellent communications with customers and providing excellent customers satisfaction while updating & influencing Snr Mgmt within the company.
• To provide leadership and organization skills in coordinating activities of various interest groups to deliver customer satisfaction and timeline deliveries – from Snr. Mgmt to Design teams to Operations and Site Support teams.
• To provide Sales Pipeline on a -weekly basis and sales projection & forecasts bi-weekly to enable the consolidation of total Company Revenue forecasts.
• To manage the SAP Sales Order entries for won projects ending with the timely invoicing and payments from the customer.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Marketing (Digital) Manager

Working Days: Mon-Fri

Working Timing: 09.00 - 06.00

Working Location: Paya Lebar

Starting Salary: $5,000 -$8,000

Key Responsibilities:

• Develop and implement strategic marketing plans to achieve company objectives and targets.
• Conduct market research and analysis to identify trends, opportunities, and competitive positioning.
• Collaborate with product management and sales teams to develop marketing collateral, sales tools, and promotional materials.
• Manage digital marketing efforts, including website optimization, email campaigns, SEO/SEM, and social media marketing.
• Oversee the creation and distribution of compelling content across multiple platforms, including blog posts, whitepapers, case studies, and videos.
• Measure and analyse marketing performance metrics to track ROI and optimize campaign effectiveness.
• Stay updated on industry trends and best practices to continually improve marketing strategies and tactics.
• Lead, mentor, and develop a high-performing marketing team to achieve departmental goals and objectives.
• Contribute to strategic decisions around the future direction of company’s products.

Requirements:

• Bachelor degree in Marketing, Business Administration, or related field.
• 3 years of experience in marketing roles, with a proven track record of success in developing and executing marketing strategies.
• Strong understanding of digital marketing channels and tools, including Google Analytics, CRM software, and marketing automation platforms.
• Up-to-date with the latest trends and best practices in online marketing and measurement

Interested applicants may choose to apply / Contact me your updated resume for our consultant to find you a suitable oppurtunities

Contact Number : +65 90839650

LIM JUN SHENG Reg No: R22104301

The Supreme HR Advisory Pte Ltd EA No: 14c7279

We are seeking a dedicated and skilled Platform Engineer with expertise in Oracle Cloud Infrastructure (OCI), BMC, Control-M, Moody's Risk Analytics, and SQL. The ideal candidate will provide technical support and ensure the smooth operation of platforms in a 24x7 environment. This role involves proactive monitoring, incident resolution, and contributing to platform stability and performance.

• 3–6 years of experience in platform engineering, technical support, or related roles

• Proficiency in Oracle Cloud Infrastructure (OCI) and its components.

• Hands-on experience with BMC and Control-M for monitoring and scheduling tasks.

• Strong knowledge of Moody's Risk Analytics tools.

• Advanced SQL skills for query writing, optimization, and troubleshooting.

• Experience in providing 24x7 technical support for mission-critical platforms.

• Strong problem-solving skills to identify and resolve platform issues efficiently.

• Familiarity with ITIL processes and best practices for incident, problem, and change management.

• Detail-oriented and proactive approach to maintaining platform reliability.

• Ability to work in a fast-paced, rotational shift environment.

Our platform support team helps our high-profile clients manage long and short-form video content production and distribution with cloud-based applications. We provide video streaming services with advanced network architecture for sites located across the US.

We're committed to delivering top-notch support around the clock, which is why we're expanding our team to include individuals based in Singapore to ensure 24/7 coverage for our platform.

WHAT YOU'LL DO

• Work with an experienced Support Engineering team to research, diagnose, troubleshoot, and identify solutions to resolve customer issues in a timely manner
• Take ownership of global customer issues reported via Netsuite ticketing system and see problems through to resolution by liaising with Edisen team members
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Capable of documenting procedures pertaining to IT support and networking troubleshooting in Confluence & Sharepoint
• Follow the SLA for issues with respect to the severity
• Develop solutions that improve our teams' ability to support customers
• Take part in 24-hour on-call pager duty weekly roster with 4 other team members to resolve occasional critical issues
• Learn and understand our video technology platforms

WHAT YOU NEED

• Certification in networking, technology or another related field is preferred
• Working experience in support ticket management, engineering and troubleshooting is preferred but not required
• Proficient knowledge of basic networking (DNS, TCP/IP, OSI model) is preferred
• Experience in managing systems, network communication, advanced metadata exchange of mission critical 24/7 operations.
• Experience with Microsoft Office suite is preferred (Sharepoint, Teams, Excel, etc.)
• Strong analytical skills to identify and resolve complex technical issues efficiently.
• Ability to troubleshoot system malfunctions and network connectivity problems effectively.
• English language professional proficiency is required (written & verbal)
• Must be located in Singapore

WHO YOU ARE

• Tech savvy, comfortable communicating solutions with both technical customers and colleagues
• A team player; collaborate with global colleagues to find solutions and participate in internal assignments and projects
• Pro-active; you take initiative & find enjoyment in solving issues and improving processes
• You have a positive “can do” attitude coupled with an ability to self-manage
• You are methodical and organized with an ability to prioritize effectively to
  accommodate tight deadlines in a dynamic & fast paced environment
• You have an interest and ability in expanding your skillsets & knowledge