• Execute Agile methodology to streamline technical delivery, resulting in achieving all project milestones on time and within budget, improving overall project efficiency.

• Lead and manage the internal release and deployment team to ensure seamless application code deployment in SIT, UAT, and PROD environments.

• Experience with release management tools such as Jira, Jenkins, Azure DevOps, or similar.

• Strong understanding of software development lifecycle (SDLC) methodologies (Agile, Waterfall).

• Plan, schedule, and manage releases across multiple platforms and environments

• Oversee the end-to-end lifecycle of releases, including assessment, scheduling, and deployment

• Manage release documentation, including release notes and deployment guides.

• Develop and execute deployment plans that minimize risk and downtime

• Monitor and manage deployment processes to ensure timely and successful rollouts

• Perform deployment reviews and retrospectives to identify process improvements.

Job Description

• Work Week: 6 days per week

• Work Hours: 7PM - 3AM (1hour break)

• Locations: Boon Keng / Geylang

• Language: Mandarin

• Relevant Experience : 6-8 years

• Gross Salary Range: $6,000 - $8,000

Job Scope

• Work with chefs for efficient provisioning and purchasing of supplies.

• Estimate food and beverage costs.

• To lead the team on each shift and ensure the company service standards are upheld.

• Operational Oversight: Manage daily restaurant operations, including staff performance, guest experience, and service quality.

• Financial Management: Oversee budgeting, cost control, and financial performance to ensure profitability.

• Customer Satisfaction: Ensure guests have an outstanding dining experience; resolve any complaints promptly.

• Staffing & Training: Hire, train, and schedule employees, and provide ongoing development and support.

• Maintain Standards: Ensure the restaurant adheres to quality standards in food, service, cleanliness, and safety.

• Inventory & Supplies: Oversee inventory management and ensure timely ordering of supplies, food, and beverages.

• Marketing & Promotions: Plan and execute marketing activities to increase business and drive customer traffic.

• Health & Safety Compliance: Ensure compliance with local health, safety, and legal regulations, including fire and food safety.

• Collaboration: Work with other departments to achieve overall business goals.

• Reporting: Provide regular reports on restaurant performance, including financials, staffing, and guest satisfaction to Company Director

• To lead and manage the transformation initiatives to drive organizational change and improve performance
• To assist senior management in transforming the office through the use of appropriate technology and systems
• To work with stakeholders to identify opportunities for transformation, develop strategic plans, and oversee the implementation of change initiatives. For example, map out departmental workflow and processes, and identify potential areas for streamlining and automation to effect efficiency gains and to enable effective corporate planning
• To work with internal stakeholders to evaluate and recommend suitable solutions
• To build and develop a team to drive the conceptualising, evaluating and implementation of such solutions
• To manage the whole process from both the technical side and also the human perspective,including resistance to change
• To innovate, provide and implement ideas for continuous improvement
• To develop technical end-user documentation and training for staff
• To develop and implement appropriate training to staff who provide direct support todepartments
• To manage timeline and budget for projects

Education / Experience:

• Degree in IT or equivalent
• 2 - 5 years of relevant experience in digital transformation and people management is preferred

Skill sets:

• Good communication skills
• Good team management skills
• Knowledge and experience in:
• Project management
• Business analysis, enterprise applications and solutions
• Problem resolution
• Vendor managemen

• Team Leadership: Lead, mentor, and manage a team of engineers, ensuring alignment with the company’s goals and objectives.
• Strategic Leadership: Define and drive the business strategy and roadmap for your respective strategic domain.
• Project Execution: Collaborate with project managers to ensure project/product deliverables are on track, providing support where needed.
• Collaboration: Work closely with cross-functional teams, including Presales, Project Management, Quality Assurance, and Maintenance.
• Recruitment & Retention: Participate in hiring process to build a high-performing engineering team and focus on the retention and development of existing team members.
• Performance Management: Conduct regular performance reviews, provide constructive feedback, and create development plans for engineers.

Requirements

Education / Experience

• Degree in Computer Science, Computer Engineering or related technical discipline
• Have at least 6 years of relevant working experience.

Requirements

• Proficiency in software development practices and frameworks.
• Proven ability to lead and motivate a team of engineers, with strong decision-making and problem-solving skills.
• Experience with Agile/Scrum methodologies.

Nice to haves

• Familiarity with cloud platforms
• Familiarity with container technologies (e.g. Kubernetes)
• Familiarity with software governance practices
• Prior experience in highly regulated industries

Cleaning Operations Manager needs to look after the client’s requirement, fulfil and satisfy the client’s needs promptly. Also needs to co-ordinate with staffs to get them to work correctly without any issues. Allotment of Job is very important job. Marketing to get new job and new client for the company. Hiring of people for the company.

Work Location: Ang Mo Kio

You will be responsible for monitoring and managing the delivery of Managed Security Services, establishing close engagement with key stakeholders.

Job Responsibilities:

• Build and maintain a trust, in partnership with cross functional teams to provide Managed Security Services.
• Contribute to service improvement reviews with internal teams and recommend service improvement plans.
• Work with Project Managers when required and assist the customer in facilitating the co ordination of any work required (upgrades, replacements and fixes).
• Act as a point of contact for service escalations by the clients.
• Act as the interface for escalations between the Client and SOC and other cross functional teams to resolve issues and attend any escalation meetings, if required.
• Ensure that Managed Security Services personnel are available to support the agreed action plan for the duration of the escalation.
• Documenting, supporting and improving operational processes related to the SOC Client Service Management and Service Delivery.
• Interpretation of security incidents to actionable items and make recommendations to customers.

Requirements:

• Minimum 2 years of experience in customer success roles or experience in a cybersecurity operation center.
• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage.
• Familiar with Kill Chain methodology, MITRE Attack, NIST Cybersecurity Framework, ISO 27001 etc.
• Experience in handing customer queries , customer satisfaction, retentions and engagement.

To Apply or find out more information on this role, please email us or send in your updated resume to: [email protected]

Shelly Tan Bee Leng (Reg. No. R2199458)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsible for full IT and engineering project delivery life-cycle which includes contract negotiations, risk management, financial budgeting and cost management, project scheduling and tracking, scope management, resource planning, project reporting and stakeholders management. In addition, will be required to ensure quality and cost-effective service delivery to the customers as well as managing the technical and service relationships with the customers at various levels.

Job Description:

• Accomplishes strategic objectives by overseeing multiple project activities
• Manage high quality, complex IT and engineering project delivery life-cycle within scope, schedule and budget using sound Project Management processes and standards within regulations and compliant.
• Responsible for the various stages of full turnkey project deliveries covering requirements gathering and analysis, design, systems / software development, construction, delivery, integration, systems / data migration, testing, commissioning and maintenance services
• Map out the overall project management plan and ensure that the roles and responsibilities, objectives, commitment, deliverables, schedule, critical path and risks are clearly defined and communicated to team members and customers
• Manage project budget and costs with the objective to maximize revenue and margin achievements
• Establish a risk management plan for a structured approach to identify and review potential risks and mitigation actions
• Proactively manage changes in project delivery with proper impact analysis, resolutions and contingencies plan.
• Build a high performance delivery team, and provide effective leadership to the team members
• Maintain a pro-active and responsive relationship with all stakeholders, both internal management and customers, to provide regular and accurate progress updates, problem reporting, escalation and resolution processes
• Participate in pre-sales activities & work with solution team to develop the Request for Proposals (RFP)

Requirements

Education / Experience:

• Degree in IT / Computer Science / Engineering, or equivalent
• At least 5 years of experience in managing large-scale IT and engineering integration projects and cross-functional delivery teams
• Knowledge of security requirements and implications relating to government security standards would be advantageous
• Professional certification (e.g. PMP, CITPM, CISSP or equivalent Certification etc.) is preferred

Skill sets:

• Experience in turn-key development, implementation and maintenance of large-scale, multiplatform, multi-vendor systems in the IT and engineering domain. Large-scale program management of multi-service line teams, including strong project management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management, resource management, quality assurance and situational negotiations
• Proven track record in managing multi-million dollar projects in the government and/or commercial sectors
• Proven record of successful staff management in the area of leadership, staff motivation, performance appraisal, professional development and recruitment
• "Hands-on” attitude
• Good presentation skills, communication, negotiation, interpersonal skills and customer-service orientation

• Developing and implementing marketing strategies to drive business growth and enhance brand awareness
• Control budgets and allocate resources amongst projects
• Conduct general market research to keep abreast of trends and competitor’s marketing movements
• Monitor progress and submit performance reports
• Working with the sales department to develop pricing strategies to maximize profits and market share while balancing customer satisfaction
• Establishing and maintaining relationships with clients and partners to ensure customer satisfaction and loyalty
• Overseeing social media marketing strategies and content marketing
• Produce ideas for promotional events or activities and organize them efficiently
• Experience in marketing and running a marketing team
• Excellent leadership and organizing skills
• Strong ability to work independently and focus on achieving high performance
• Ability to handle pressure and effectively resolve complaints and issues
• Willingness to work overtime on weekends or PH when necessary

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Job Description

· Plan schedules for specific needs such as periodic cleaning timetable, utilizing available manpower and equipment

· Coordinate, direct and monitor the cleaning operations in the company’s portfolio

· Effective management of operations executives and site supervisors to ensure delivery of operations covering all required areas.

· Regular visits to company’s cleaning sites to monitor standards of cleanliness, to establish and implement work quality and meet the evolving needs of clients

· Understand and build excellent relationships with stake holders, promoting good reputation of the company.

· Provide training to new staff in relation to expected standards and quality of cleaning, health and safety requirements and handling of equipment and machinery.

· Oversee the servicing and maintenance of cleaning equipment

· Maintain supplies of cleaning materials and equipment and placing orders to maintain stock levels

Cleaning Operations Manager needs to look after the client’s requirement, fulfil and satisfy the client’s needs promptly. Also needs to co-ordinate with staffs to get them to work correctly without any issues. Allotment of Job is very important job. Marketing to get new job and new client for the company. Hiring of people for the company.

The Assistant Restaurant Manager is responsible for the manpower needs, the operation flow and resolve any issues face in the restaurant outlet.

Job Description:

• Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.
• Supervise and support staff to provide excellent customer service.
• Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.
• Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnovers.
• Manage inventory, ordering, and waste to optimize resource use and cost control.
• Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.
• Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.
• Manage staff scheduling to ensure optimal coverage during peak hours.
• Monitor customer feedback and ensure that customer service meets or exceeds company standards.
• Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.
• Collaborate with the Operations Manager to implement strategies for achieving sales and profitability targets.
• Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.
• Report on restaurant performance to the Operations Manager, providing insights on staff, operations, and customer satisfaction.
• Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.
• Conduct regular safety checks and audits to identify and resolve any potential hazards.
• Ensure that labour expenses are align with budgetary goals.
• Implement strategies to maximize productivity.
• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

Job Requirements:

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 5 years of relevant experience with at least 3 years in a managerial level.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Additional Job Information:

• Sign-On Bonus Up to $1,500!!!

Position: Senior Manager, Communications

You will collaborate with the industry leaders, stakeholders to drive innovation and growth in the vibrant digital economy.

• Lead the research, development and deployment of advanced communication technologies, including next-gen Cellular Network, IoT and next-gen networking solutions.
• Establish and maintain strategic partnerships with industry leaders, academic institutions, and other stakeholders to drive innovation and growth
• Work closely with customers to understand their needs and provide tailored solutions that meet their requirements
• Ensure all communication technologies and solutions comply with industry standards and regulatory requirements.

Requirements

• Strong knowledge in Cellular Network, IoT and next-gen networking solutions (including network waveform and management).
• Deep understanding of Telecommunicaiton/ Communication protocols, waveform design and experience with Software Defined Radio platforms.
• Good knowledge of IMDA Regulations, Guidelines and Act.
• Having good contacts in the Telecommunication industries/ IMDA.
• Strong leadership and Relationship building skills.
• 10 years of experience in the Telecommunication/ Communications industry.

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

Responsibilities

In-charge of overall store day-to-day operations and ensure smooth operations

Develop and implement sales strategies aimed at consistently driving sales volume and achieving store sales targets.

Lead and supervise the retail team members to ensure they achieve desired outcomes and effectively address any employee concerns.

Responsibly handle and address customer inquiries regarding product, pricing, availability, delivery or any other related matters.

Assist in store promotional events and campaigns with the corporate team.

Roster planning.

Ad hoc duties as assigned.

Requirements

Diploma in any discipline

At least 3 - 5 years of relevant working experience in fashion retail industry preferrably with supervisory experience

Good communication and presentation skills

Job Description

· Manage daily operations of job site including quality, safety , environment and health

· Comply and accomplish contract obligation at site without liquidation damages incurred. Assist in coordinating and liaising with clients at project sites

· Hire and retain manpower needs

· Ensure accuracy of daily attendance reporting. Communicate assigned cleaning duties to the cleaning team

· Conduct regular check on the quality of work produced by cleaners to upkeep the cleaning standard

· Keeping / ordering stocks ensuring inventory at optimal level

· Any job duties assigned by management or any authorised personnel. Monitor cleaning operations to ensure quality service delivery

• Handle overall project management, project schedule and directions
• Manage, lead, and handle a team of engineers, supervisors, WSH supervisors and sub-contractors.
• Manage and control project budget and ensure project completion within the timeline.
• Analyze and prepare the overall schedule and project execution plan.
• Mitigate site issues and propose a contingency plan.
• Liaise with main con, consultant and client representative.
• Plan and allocate resources, projection and forecast of manpower.
• Ensure proper management and control of project documentation.
• Conduct internal daily site meetings and attend essential meetings.

• Create and implement strategic sales and marketing plans that successfully achieve business objectives
• Monitor competitors' products, including relevant sales and marketing data
• Develop an operating budget for the sales division that meets business goals
• Use available data to accurately forecast sales and set appropriate performance goals
• Complete market research and analyze results to adjust sales and marketing strategy for maximum success
• Develop and maintain positive relationships with key clients, including negotiating and closing on major contracts
• Accounting and Auditing
• Minimum five years' experience in leading a team
• Previous experience in senior sales role with demonstrated ability to meet or exceed targets
• Excellent written and verbal communication skills, including the ability to present strategy and results to staff members at every level of the organization
• Ability to create and maintain positive relationships with current and prospective clients
• Demonstrated skill in negotiating and closing on critical sales contracts

Job Description:

• Responsible for overall fund administration and valuation of the managed funds together with the various service providers;
• Responsible for the year-end financial statements and annual audit together with the external auditor;
• Responsible for overall fund operations, including investor on-boarding, capital calls, distributions and financial reporting;
• Responsible for regulatory compliance on financial matters including tax filing, financial reporting and other relevant matters.

Job Requirement:

• Bachelor's degree in Accounting, Finance, or a related field;
• Minimum 7-9 years of experience in accounting and fund accounting / administration;
• CPA or equivalent certification is highly desirable;
• Accountability, detail-oriented, communication skills and a collaborative mindset.

The Accounting Manager will lead and manage a portfolio of accounting clients, ensuring high-quality service delivery and strong client relationships. Responsibilities include overseeing the preparation of financial statements, tax filings, payroll reports, and other statutory filings. The role also involves providing consultancy on accounting, tax, and corporate secretarial matters, as well as guiding and supervising staff to meet deadlines and service expectations.

Responsibilities:

• Lead and manage a portfolio of accounting clients and act as the main point of contact.
• Ensure quality service delivery, timely billing, and strong client relationships to achieve client satisfaction and retention.
• Plan and organize work effectively, providing leadership and guidance to staff to meet service expectations and deadlines (including corporate secretarial, accounting, tax, payroll, GST, immigration, and nominee director services).
• Demonstrate expertise in accounting frameworks and financial reporting, especially as regulated by ACRA.
• Understand client operations and business goals to provide relevant advice and services.
• Review/prepare management accounts, corporate tax computations, payroll reports, GST reports, and ensure accuracy before submission to clients.
• Offer consultancy on accounting, tax, payroll, and corporate secretarial matters.
• Prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero errors.

Requirements:

• Degree/Diploma in Accountancy.
• Professional certification (ACCA, CPA, or CA preferred).
• 2-3 years of relevant experience.
• Good knowledge of SFRS and Singapore regulatory compliance.
• Proficient in Google Workspace and Microsoft applications.
• Experience with cloud accounting software (Xero preferred, at least 1 year).
• Resourceful and experienced with various productivity tools.
• Self-motivated, proactive, detail-oriented with a positive attitude.
• Strong interpersonal and communication skills.
• Able to adapt to changing work environments and contribute to process improvements.
• Able to meet tight deadlines.
• Immediate availability preferred.

EA License Number: 23C1935 | EA Personnel Number: R1551292

Deputy Operations Director (International Business)

Compass Group is a global leader in food and support services. At Compass Group, we believe that food and service have the power to transform the lives of our customers, and we are committed to providing exceptional value and quality in everything we do.

With over 30 years of experience in Singapore, we have established ourselves as a trusted partner to some of the country's largest corporations, institutions, and government agencies. Our comprehensive range of services includes corporate dining, hospitality, cleaning, and facilities management, all delivered with the highest standards of safety, quality, and sustainability.

We are also committed to sustainability and environmental responsibility, and we strive to minimize our impact on the environment in all aspects of our business. From reducing food waste to adopting energy-efficient practices, we are constantly looking for ways to operate more sustainably and make a positive impact on the communities we serve.

Job Responsibilities:

• Manage and oversee the operations of units achieving financial goals

• Ability to development long and short term plan with the clients.

• Manage, build and maintain cordial relationship with clients.

• Conduct Monthly Business Review and Quarterly Business Review with client

• Lead and achieve customer’s satisfactory survey.

• Achieve KPI set by the client

• Responsible for the ah hoc event request by the client.

• Lead & supervise a team of staff to achieve goals

• Instill training and building people capability.

• Responsible for the respective sector financial performance

• Uphold the Compass Group’s Health, Safety & Environment (HSE) standards

• Ensure high level of food quality is served at the units.

• Responsible for the scheduling and deployment of manpower to ensure smooth operations.

• Requires travelling to multiples units

• Perform administrative duties

• Ability to execute Compass Group Business Continuity Plan

Health and Safety Responsibilities:

• Follow Compass health, safety and security procedures

• Maintain safe personal presentation standards

• Consult on health and safety matters

• Report all incidents and hazards immediately

• Complete all required HSE training

• Adhere to the site food safety plan, hygiene procedures and standards

HSE Policy / Procedure Documents:

• Compass Health, Safety and Environment Policy

• Employee Health, Safety and Environment Handbook

• Relevant Inspection Forms / SOPs / PWI

• Material Safety Data Sheet (MSDS)

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, Food & Beverage Services

Management, Hospitality/Tourism/Hotel Management, Business Studies/ Administration/Management or equivalent.

• At least 5 year(s) of working experience in the related field is required for this position.

• Preferably specializing in Hospitality/Food & Beverage/Restaurant Service or equivalent.

• Excellent interpersonal and communications skills, able to liaise with all employees.

• Resilient & ability to perform under pressure excellent communications & interpersonal skill.

• Previous setting up of outlet experience an advantage.

Responsibilities:

- Manage day-to-day sales operations, develop and execute business plans to achieve sales growth and profit targets

- Supervise, train and assist employees in customer service, store maintenance and product promotions

- Effective planning of monthly staff rosters to ensure optimal management of manpower strength

- Seek ways to better promote the store, the product line and service within the store

- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals

- Provide and analyse sales, profit and stock budgets/reports

- Implement training of employees to maintain productivity at all times

- Manage all controllable costs with a view to maintaining profitability

- Ensure the store remains clean and presentable at all times

- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service

Requirements:

- Minimum Diploma in any field

- Minimum of 4 years experience working in a retail environment, ideally in a supervisory role for 2 years

- Strong leadership and customer management abilities

- Customer service-oriented with in-depth knowledge of basic business management processes

- Excellent communication and interpersonal skills

Job Description

*Project Planning & project management

*Leading team members to make sure that all parties are on track with project requirements, deadlines, and schedules

*Liaise with authorities, consultants identify and resolve issues.

*Review appointment of subcontractors, suppliers and vendors recommended by Contract Department.

*Review and endorse subcontract documents, progress & variation works claims to customers.

Requirements

*Candidate must possess at least a Bachelor's Degree in Civil Engineering

*Required skill(s): MS Office, AutoCad.

*At least 5year(s) of working experience in the related field is required for this position.

*Preferably Managers specializing in Engineering - Civil/Construction/Structural or equivalent.

*Proven experience in project management (Building and Civil construction).

Sales Manager Responsibilities

• Achieve growth and hit sales targets by successfully managing the sales team
• Design and implement a strategic business plan that expands company’s customer base and ensure it’s strong presence
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Implementing new sales plans
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Identifying opportunities and strategies to increase sales.
• Perform any other duties assigned by the director.

Sales Manager Requirements and skills

• Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent mentoring, coaching and people management skills Knowledge of data analysis and report writing.
• The ability to understand and follow company policies and procedures.
• The ability to work under pressure.

Job Description

• Prepare monthly detailed reports on buying/service subscription trends, customer requirements, and profits
• Undertake store administration duties such as managing store budgets and updating financial records
• Monitor inventory levels and order new items upon low stocks
• To assist in managing the day-to-day Operations of the business with a focus on all service and operational logistics of the reservations and reception.
• Regularly evaluates business processes, procedures, and systems, and makes recommendations as necessary
• Perform skin and body analysis for new and existing customers
• Exposures to diverse beauty treatments, including skin, face, body, slimming, hair removal, skin whitening, etc.
• Makes professional recommendations on products, treatments, and service packages to customers
• Responsible for staffing, staff development, and training
• Evaluate and supervise the performance of team members, and when necessary, provide timely disciplinary action including any written documentation
• Arrange training programs and skill upgrading courses for company staff
• Responsibly for Sales and achieving Sales KPI and target
• Manage customer complaints on a timely manner

Requirements

• Minimum 3-5 years experience preferred
• Strong leadership capability in a fast-paced environment
• Excellent customer service skills
• Proficiency in MS office
• Able to work retail hours, weekends, and public holidays

Description:

1. Maintain a team-oriented personality with strong people management skills;

2. Be actively involved in drinks menu development and maintaining updated and accurate costing of all drinks prepared and sold;

3. Oversee the organization of bar stock & ingredients; verifying all products are properly dated and organized for quality assurance;

4. Work closely with the company’s management on supply ordering, maintaining costs, floor efficiency & staffing;

5. Ensure all drinks preparation and presentation by the team closely follows recipes and SOP guidelines, and are delivered in accordance with the brand’s appearance/quality standards;

6. Actively respond to and handle guest problems and complaints;

7. Trains new employees on bar standards; capitalizing on informal opportunities to coach and mentor, taking interest in others’ personal development;

8. Ensure proper purchasing, receiving and storage standards in the bar. Maintain high-quality levels of receiving, storage, production and presentation of food and drinks;

9. Ensure proper grooming and hygiene standards for all service staff;

10. Ensure all equipment in the kitchen is properly maintained and in working order in accordance with SFA standards. Promptly feedback to management team if any issues arise.

11. Assist the company in expansion plans.

Requirements:

• Excellent attitude and willingness to learn
• Display integrity and initiative
• Team player
• Good communication skills