The NTU Office of Commercial and Auxiliary Services (OCAS) oversees the management of estate leases and commercial services (such as leasing of spaces for F&B, amenities & lifestyle services), and auxiliary services (such as car parks and shuttle bus services) for NTU’s main campus, Novena campus and NTU@one-north campus.

OCAS is looking for a dynamic and adept individual to be part of the team to manage transport services under the Auxiliary Services team, including the campus shuttle bus services, car parks and EV charging facilities for the University.

Key responsibilities:

• Ensure good governance and administration of contracts with vendors for bus, car parking and EV charging services.
• Manage relationships with key stakeholders of the University and relevant government authorities.
• Prepare transport budget, reports and keep track of financial targets.
• Monitor & track services rendered by providers in accordance with contract requirements.
• Ensure service standards are complied with and seek improvements to enhance customer satisfaction.
• Implement campus mobility plans and work with other providers to explore new opportunities.
• Represent OCAS in working groups with other departments to conduct feasibility studies, identify gaps and seek solutions for the services.
• Work on the technology roadmap together with the transportation plans to provide efficient and eco-friendly transport solutions.
• Manage staff and external service providers to provide quality frontline services and project support.
• Benchmark the department with industry best practices, advise on industry/market development and develop recommendations for the department to stay in the lead.
• Serve as OCAS Safety Liaison Representative of Health & Safety Committee

Requirements:

• Degree in any discipline. Diploma holders with extensive experience in the transportation function may be considered.
• Minimum 3 years of relevant experience in managing administration / procurement, contracts management, financial transactions, and operations management, preferably in the transport industry or in an Institute of Higher Learning.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Excellent communication skills
• Strong problem-solving skills
• Team Player

You will play a pivotal role in one of A*STAR flagship programme as a Business Lead. You will be responsible to look for companies to join the programme's ecosystem and drive projects as the outcome to create impact to Singapore Supply chain innovation. You will also be tasked to manage business accounts to maintain customer relationships to strategically drive projects for long-term growth.

JOB DESCRIPTION

• Generate leads, prospect new businesses by networking, or through other means of generating interest from potential clients
• Take ownership of customer accounts, manage and strengthen relationships with executive C/B-level stakeholders
• Build key customer relationships, identify business opportunities for growth, negotiate and close business deals
• Work closely with the technical team and lead translation of research outcomes to business viable products
• Lead conversations with customers to capture business and technical requirements to provide proposals for projects
• Coordinate and integrate not only ARTC but also sister research institutes to deliver business viable solutions
• Maintain customer relationships to strategically place new products and drive projects for long-term growth
• Create and implement business plans, prepare and conduct commercial growth presentations
• Lead translation of research outcomes to industry adoption

JOB REQUIREMENT

• Bachelor in any engineering and science related discipline
• Experience working in the clean energy sector would be an added bonus
• Proven track record of successful business deals closure
• At least 3 years of working experience in B2B business development, enterprise sales/account management or marketing
• Strong business acumen, driven to deliver customer
• requirements and project deadlines
• A team player and technically motivated to solve problems, innovate and deliver to internal and external customers
• Professional presentation and communication skills for the management-level audience, both written and verbal.
• Positive attitude, resilient and agile, quick to adapt to changing priorities in a fast-paced environment.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Data Management and preparation of statistical reports

• Status tracking, including collecting, analysing, summarising/dashboarding for regular reporting of proposals and awarded grants, technology disclosures and publications:
• Awarded Grants: Liaise with other offices (Finance, PMO, SIMTech IDO, ARTC BDO) to consolidate data
• Technology Disclosures: Liase within RDO to consolidate data
• Publications: Liaise with SIMTech and ARTC Divisions and A*STAR SERC Planning to consolidate and align data
• Consolidate statistics and provide regular reporting to SIMTech, ARTC and SERC
• Carry out periodic update of Staff List and Affiliations for up-to-date reporting
• Continuous improvement to enhance data capture and information flow across departments
• Management of RDO shared folders and archival of documents for Grants, Technological Disclosure and Publications

Digitalisation and Dashboards

• Update (as required) and maintain Power BI Dashboard for pipeline proposals
• Design and maintain Power BI Dashboard for Technology Disclosures and Publications
• Propose, develop, maintain, and automate process approval workflows for all RDO-related approvals

System maintenance and updates

• Own, update and maintain TD system including troubleshooting and updating of approval workflows
• Design, build and maintain S&A Knowledge Management System (connecting Research Personnel, Technology Disclosures and Publications)

Intranet Page and Portals

• Maintain RDO intranet page with up-to-date information on Technology Disclosures and Publications
• Set up and maintain lists for Scopus and Scival portals
• Support RDO activities and tasks, as required
• Cover other RDO job functions, as required

EDUCATION QUALIFICATION

• Diploma or Degree in administration or science or engineering

JOB REQUIREMENTS

• Meticulous and attention to details
• Good command of PowerPoint and Words functionality for reporting
• Good command of Excel and Power BI for data management and dashboarding
• Good analytical and problem-solving skills
• Knowledge on research/technical terminologies
• Good communication, interpersonal and stakeholder engagement skills
• Able to multi-task and deliver results under tight timelines

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Area of Responsiblity:

Relationship management within members of Customer Decision Making Unit. Maintain accounts records and background information, prospecting and developing of new accounts. Achieving and delivering of sales budget, sales of MPS, MCS, PP systems and solutions.

Essential Job Functions:

1. Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all KM products and solutions to meet those requirements.

2. Total and detailed account coverage of assigned accounts via white space analysis.

3. Building and funnelling of sales opportunities via F2F, written and tele communication.

4. Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.

5. Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels

6. Build good rapport with relevant stake holders and C-levels across business units within assigned accounts

7. Formulate a good winning strategy and ensure participation for all major RFPs within the industry

8. Maintain good after sales service to existing custmers to maintain retention.

9. Provide timely reports to management on sales results, sales pipelines and account information.

Requirements:

1, Diploma and above

2. At least 3 years of working experience in the similar capacity

3. Positive, Dynamic, resilient, aggressive and result-oriented

4. Good leadership, interpersonal and communication skills

5. Excellent interpersonal skills to maintain good relationship with clients

6. A successful track record in achievement of similar industry

What you will do:

As a Commercial Operations Manager, you will Supervises the execution of small projects. Serves as primary on-site project leader, following standardized project management procedures. Uses standard tracking tools to report project progress. Evaluates project costs and progress against budget and plan.

How you will do it:

• Driving Commercial Excellence/Results:
• Work with the management to develop/oversee a smooth & effective sales forecasting process to enable the growth of cavAsia in both SG and MY.
• Track and analyze key metrics including pipeline generation/growth, forecast accuracy, win/loss rates, sales productivity and quota attainment.

• Internal Process Improvements & Monitoring - Ownership and in-depth review of current business/operation processes to identify gaps and provide related recommendations /enhancements.

• Drive P&L and Commercial Operations – Work closely with the project teams and Project Cost Controller to regular monitoring and tracking P&L related items such as:
• Project Cost forecast and execution – monthly cadence by working with respective PMs to get the COGS forecast for the month. Review and formulate mitigation plan if fail to meet Revenue/GM target.
• Manage project cashflow, AR and Unbilled Revenue figures to meet target. Support AR by talking to client where necessary to chase payments for overdue invoices. Payment Requisition Form issuance against PO issue. Monitor and follow up with Procurement for timely PO issuance, especially for urgent PO.
• Co-ordinate with finance and AP team to ensure on time payment to Vendors. Monitor IBC reports to ensure issues are resolved on time.
• Weekly meeting with Project Admin to track MIGO status and outstanding issues in FS2 & IBC reports. Subcon/Vendor due invoices must be paid on time as per JCI payment cycle.

• Project Admin – Lead, Monitor & manage the Project Admin team to ensure SAP MIGO, PRF and GPR are completed on time.

• CIS Booking – Major Project VOs. In charge of CIS for major project VO booking and work with Sales Admin to book into SAP.

• Integration – Lead & ensure smooth and timely integration into JCI system. Co-ordination with other departments/stake holders to improve and ensure effective workflow.

• Business Development and Strategy – Partner with in-country leaders to assist developing company/region go to market business strategies in order to drive profitable growth (both short & long term). Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market/business development activities.

• Special Projects - Ad-hoc projects based on management needs.

What we look for:

• Bachelor’s degree in in Business, Technology, Marketing, or a related field.
• Minimum of 8 to 10 years of relevant experience in Construction sector with increasing level of responsibilities within an MNC. Prior experience with SAP a plus.
• Strong business partnering/interpersonal skills and the ability to lead and work within a multi-discipline team with shared purposes. Prior experience in leading individuals to work as an effective team a plus.
• Possess advanced analytical and objective critical thinking skills with the ability to effectively balance financial and operational needs in order to deliver timely and appropriate solutions to complex business issues.
• Ability to develop/review/drive/enhance business model/processes and track progress/realizations accordingly.
• A high degree of proactivity, creativity and latitude is expected.
• Willingness to take on new challenges.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy