• Utilize digital tools to quote Lifestyle insurance for our valued clients.
• Coordinate with insurers on documentation to ensure proper closing of each deal.
• Oversee and manage quotations and renewals within the assigned portfolio

Requirements:

• BCP, PGI, ComGI Certified
• Diploma in Business Administration or equivalent
• At least 2 years of Lifestyle insurance experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Prepare documentations and coordination with government sectors.

Requirements:

• Degree in Civil Engineering
• At least 5 years of experience in LTA project

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Responsible for the vessels’ health, safety and environment compliance.
• Manage audits and inspections required by the recognized organization (RO) - ISM, ISPS and MLC.
• Oversee the vessels’ navigational matters, including approval of passage plans and conduct of navigation audits.
• Ensure compliance with terminal, operators, oil majors and charterers’ requirements.

Requirements:

• COC Class 1
• At least 2 years of experience onboard tanker and shore-based in ship management.
• Strong supervisory experience with good oral and written communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

About the company

Our client is renowned within the retail sector and is on the lookout for a Finance Business Partner.

About the job

Reporting to the Senior Manager, you will be a partner to drive commercial initiatives including, budgeting, forecasting and reviewing month-end P&L statements, monitoring and analyzing sales outlooks via different sales channels for the Singapore market. Additionally, this role includes reporting duties. The ideal candidate is one who excels in ambiguous, fast-paced environments, demonstrates strong commercial acumen, and adeptly manages senior stakeholders.

Skills and experience required

Candidates should have a recognized degree in Finance or Accounting, along with a minimum of 7 years of relevant commercial FP&A experience and/or controllership experience, demonstrating a proven track record of managing commercial stakeholders.

Why is this a good role?

This role is front-facing role where you’d be highly involved to lead new initiatives and where you’d be able to actively contribute to pivotal strategic decisions.

To apply online please use the 'apply' function. (EA:94C3609 / R21102872)

• Provide excellent customer service and support to customers
• Develop and create menus and dishes based on customer requirements.
• Prepare quotations and proposals for customers.

Requirements:

• GCE ‘O’ Level and above
• At least 1 year of relevant work experience in food industry
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Identify and generate Leads. Utilize cold calling, networking, and referrals to discover potential clients and evaluate their needs.
• Demonstrate products/services, negotiate agreements, and finalize sales to achieve targets.
• Build and sustain long-term relationships through outstanding service and support.
• Coordinate with stakeholders, manage paperwork, and monitor project progress and performance.

Requirements:

• GCE ‘O’ Level and above
• At least of 2 years of experience in corporate sales or marketing industry.
• Excellent communication and presentation skills

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Supervise and maintain IT infrastructure (including software and hardware) for both onshore/offshore.
• Direct and support the IT Team Members in day-to-day operations.
• Establish and oversee security measures, carry out regular assessments, and manage incident handling and updates with vendors.
• Work with the Data team to implement data policies, safeguard and back up data, and support governance across all systems.

Requirements:

• Degree in Information Technology or equivalent
• At least 3 years of managing M365 Business Suite experience as a Managerial role.
• Experienced in managing devices with MDM configurations integrated into a domain.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Assist team seniors in marketing and deal execution of project finance transactions. Details of responsibilities summarized below.

Job Responsibilities:

Financial

• Assist in origination of lending and financial advisory mandates including the preparation of marketing materials, proposals and presentation packages.
• Assist in the execution of lending and financial advisory transactions including relevant research, preparation and handling of financial models, information memorandums, credit papers, review and analysis of project documents, and coordination with other specialist advisors and consultants.

Customer

• Work closely with team seniors in liaising and coordination with clients with respect to origination and execution of transactions, and performance of other administrative duties as may be required for a transaction.

People

• Work with MUFG clients and various departments across region and globally

Other/ Control

• Comply with compliance and internal procedures throughout deal process

Job Requirements:

• Degree qualified
• Good communication, writing and interpersonal skills
• Experience in a job which requires similar skillsets such as banking, consulting firms and companies engaged in project development
• Minimum 1 year experience in banking , financial services, consulting or similar industries
• Experience in financial analysis or corporate finance or financial modelling

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066782

• Manage the transition from desktop to cloud accounting systems like QuickBooks and Xero.
• Handle integration with other software solutions.
• Provide training and support after the implementation to ensure a smooth transition and successful go-live.

Requirements:

• Degree in Accountancy
• At least 2 years of experience in software migration and implementation.
• Proficient in Xero and QuickBooks.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Responsible for taking off quantities, sourcing sub-contractors & suppliers, pricing and preparation of tender submission.
• Carry out site measurement and evaluate price comparison and costing summary.
• Project administration and documentation including preparation of interim valuations, pricing and agreement of contract variations, update claim submissions, preparation of final accounts.

Requirements:

• Diploma in Quantity Surveying or equivalent.
• At least 4 years working as a Quantity Surveyor in building construction industry.
• Strong knowledge of building condition of contract.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Facilitate the development and implementation of sustainable energy projects in the maritime industry.
• Liaise closely with the sustainable energy team and other departments to contribute to the transition towards cleaner energy sources.
• Conduct research, analyze data, manage projects, and provide assistance in the creation of sustainable energy strategies.

Requirements:

• Degree in Environmental/Maritime/Engineering/Sustainability or equivalent.
• At least 3 years of relevant working experience.
• Good knowledge of maritime, renewable energy technologies and energy efficiency concepts.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Assist team seniors in marketing and deal execution of project finance transactions. Details of responsibilities summarized below.

Job Responsibilities:

Financial

• Assist in origination of lending and financial advisory mandates including the preparation of marketing materials, proposals and presentation packages.
• Assist in the execution of lending and financial advisory transactions including relevant research, preparation and handling of financial models, information memorandums, credit papers, review and analysis of project documents, and coordination with other specialist advisors and consultants.

Customer

• Work closely with team seniors in liaising and coordination with clients with respect to origination and execution of transactions, and performance of other administrative duties as may be required for a transaction.

People

• Work with MUFG clients and various departments across region and globally

Other/ Control

• Comply with compliance and internal procedures throughout deal process

Job Requirements:

• Degree qualified
• Good communication, writing and interpersonal skills
• Experience in a job which requires similar skillsets such as banking, consulting firms and companies engaged in project development
• Experience in banking , financial services, consulting or similar industries
• Minimum 2 years experience in financial analysis or corporate finance or financial modelling

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066782

• Handle and prepare tender submission for M&E works.
• Responsible for interpretation of specifications, compliances, terms and conditions, drawings and any other relevant document.
• Prepare tender clarifications, investigation of clarification response by communicating with relevant stakeholders.
• Assist in the presentation slide, technical write up for tender interview and attendance of tender interview.
• Suggest Value Engineering solution for MEP works and any other business, if required in the tender.

Requirements:

• Degree in Mechanical/Electrical Engineering
• At least 7 years in tender preparation and site management experience in Building Construction Projects.
• Good knowledge in M&E works, planning capability and authorities’ compliance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Overall, responsible for the quantity surveying activities, ensuring accurate cost estimation, cost control, and cost management throughout project.
• Prepare and check Bills of Quantities, cost estimates, and tender documents.
• Give expert advice on cost-related matters to project teams, ensuring adherence to budgetary constraints.
• Liaise with project managers, engineers, and other stakeholders to identify cost-saving opportunities and recommend value engineering solutions.
• Perform regular cost assessments and prepare reports detailing project cost performance, variations, and potential risks.
• Evaluate and negotiate subcontractor and supplier contracts, ensuring favorable terms and conditions.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 7 years as a QS Manager experience in Building Construction/Hospital Building Project.
• Good knowledge of quantity surveying principles, cost estimation techniques, and cost control procedures.
• Able to read and interpret structural drawings.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a group of Management Associate (Corporate/ Business) who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Junior/ Entry (No experience required - Training Provided)
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar MRT station)

Job Duties:

• This role will gain hands-on experience and knowledge of all areas of the business by being assigned to different departments, before being placed in a suitable role permanently.
• The purpose of the program is to provide the employee with a comprehensive understanding of the business.
• To participate in business negotiations and building of relationships with core clients and vendors.
• Assist the directors with the execution on various key business decisions.
• High-performing individuals can take a fast-track route to a leadership position.
• There is a possibility to be involved with regional growth or other businesses within the same group.
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Degree in Business Administration of Management
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected] / [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

Facility/Estate Management:

• Provide support in the managing and maintenance of the facilities and equipment in the Ministry, including the procurement of the necessary services and equipment to ensure the Ministry’s operational readiness and business continuity.
• Assist to manage contractors and external parties in the delivery of various services to the Ministry, such as Integrated Facility Management (IFM), equipment maintenance, telecommunications, and pantry supply services.
• Assist in general office administration and support services, including carrying out data analytics, for the smooth running of the Ministry’s offices and process improvements.

General:

• Provide logistical support for events and operations, including procurement of equipment and services, and staffing of designated areas.
• Collate returns/requests from other government agencies.
• Assist in procurement and payment processing for the Section, including performing checks on supporting documents for payment of invoices.
• Develop and produce collaterals to support publicity and internal comms efforts
• Any other duties as may be assigned from time to time by the Division Director or Section Head.

Requirements:

• Only Singaporeans might apply
• Must be a Diploma holder
• 1 - 2 years of relevant working experience, preferably in Public Sector
• Possess good interpersonal, organisational, written and communication skills.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Responsibilities:

Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.

Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.

Apply extensive knowledge of the client's business and industry to develop requirements specifications.

Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.

Develop visualization, user experience and configuration elements of solution design.

Execute and coordinate requirements management and change management processes.

Develop and maintain internal and external relationships to support management of scope and expectations.

Participate in proposals, feasibility studies, implementations, and new business development.

Operates as a team member and as a team leader. Advise on methods to improve business processes.

Consider the business implications of the application of technology to the current and future business environment.

Develop and execute acceptance test plans and test cases.

May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E • EA License No. 01C4394

• Reg. <R23118506> <Goh Li Min>

Job Description:

We are seeking a highly organized and proactive Office Manager to join our team. The ideal candidate will be responsible for managing a variety of office tasks and supporting CEO with personal and professional affairs. This role requires a detail-oriented individual who can manage multiple responsibilities and well-organized to get things done.

Job description

• Personal Assistance: Assist CEO with personal matters such as scheduling appointments, managing calendars, reminding important deadlines, and following up with client requests
• Deadline Monitoring: Keep track of deadlines andensuring that the CEO meets all the important obligations in a timely manner.
• Gift Planning & Scheduling: Coordinate and schedule gift-giving for clients and key contacts' birthdays, holidays, and other special occasions, as well as for channel partners during festive seasons.
• Office Management: Attend to office management tasks such as mail management, office access management, maintaining office supplies;
• Vendor Coordination: Liaise with office vendors for various services, including property management, cleaning, office facilities maintenance, repairing, renovation coordination etc.
• Document Management: Organize and manage both digital and paper documents, ensuring that important documents are properly filed and accessible when needed; implement procedures for retention, retrieval, transfer, and disposal of document records;
• HR Support: Facilitate the onboarding process for new hires and manage the offboarding process for departing employees; address employee queries on office & HR policies; organize birthday celebrations and retreats
• Remote Staff Support: Support remote staff with on-site tasks as onsite liaison staff as and when needed
• Company Correspondence: Attend to company general email and incoming call enquiries and direct to respective departments if needed
• Other Ad Hoc Duties: Handle miscellaneous office tasks as they arise, ensuring the smooth operation of the office.

Requirment:

• Diploma or Bachelor's degree required
• Strong organizational skills with the ability to multitask effectively
• Excellent communication skills, both written and verbal. (Able to write and speak Mandarin is a must)
• Ability to work independently and take initiative.
• Proven ability to handle confidential information with discretion
• Proficient computer skills & tech savvy
• Experience in dealing with Singapore government agencies such as MoM, IRAS, ACRA etc and corporate secretary companies is a plus

Job Purpose

Structured Finance Department Asia Pacific ("SFDA") is looking for an AVP to assist senior originators in execution of lending / advisory mandates and pitches to potential customers. The team executes project finance and other structured transactions across Power & Renewables, Infrastructure, and New Energies sectors.

Roles/Responsibilities:

• Actively support more senior members of the team in originating & executing transactions
• Prepare financial proposals & presentations
• Prepare internal credit paper & support all aspects of the administration & execution of transactions from origination to drawdown
• Build, review & run sensitivities on financial model/cash flow
• Identity & monitor market developments & opportunities
• Liaise with various internal & external stakeholders & clients as necessary
• Support wider SFDA team on deals if required

Requirements

• Bachelor’s degree (Master’s degree preferred)
• 5-7 years of relevant working experience
• Work experience should ideally be related to renewables, power, infrastructure, new energies project finance or acquisition finance
• Good understanding of loan documentation
• Good written and communications skills
• Good understanding of credit analysis process
• Financial modelling skills
• Ability to work independently on jobs assigned
• Positive personality with strong work ethics
• Enthusiasm & desire to work in Project Finance
• Independent, self-motivated & strong team player with ability to work in multicultural team

Your next opportunity

The Corporate Secretarial Executive will work closely with the Executive Director and Managers in the Corporate Secretarial (CoSec) department to provide overall management of the corporate secretarial work and facilitation as well as internal services of the corporate level and the external liaison work.

Key Responsibilities:

• Handle a portfolio of local private limited companies and branches of foreign companies with minimal supervision.
• Manage all corporate secretarial work related to your portfolio including preparing necessary documents/resolutions, bizfiling, updating statutory registers, liaising with clients, etc.
• Liaise with and advise clients on company formation, annual compliance and ongoing company administration matters.
• Liaising with Registered Agent for incorporation of offshore companies.
• Maintaining and updating companies’ statutory registers, filing of certain specific resolutions with the Company Registrar of various offshore jurisdictions in compliance with the respective statutory requirements of each jurisdiction.
• Performing related ad-hoc assignments pertaining to the role

Requirements and Qualifications:

• 2-3 years of corporate secretarial experience in the Corporate Services Industry or related field
• Minimum Diploma, or Certification of specific major, or equivalent corporate secretarial qualifications
• Meticulous, ability to multi-task, organize, and prioritize work.
• Able to work independently and with integrity, with fair and principled temperament with a facilitative and commercial approach to matters.
• Demonstrate strong interpersonal skills when interacting with internal and external clients.
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.).

The following is a plus:

• Knowledge of BizFile and XBRL will be a plus.

We regret to inform you that only shortlisted candidates will be informed.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Java Developer to support our client in Singapore which is a top global investment bank.

Key responsibilities:

• Design, build, and maintain efficient, reusable, and reliable code
• Ensure the best possible performance, quality, and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Sprint planning support & production planning support
• Work closely with the different application teams and support different types of releases.
• Should be able to support the paperwork for the release processes
• Analyzing system requirements and development.
• Should be able to provide input/solutions on stabilization efforts of automation to reduce the manual efforts to make the system better.

Required Skills:

• Core Java & Frameworks: Strong knowledge of Core Java, with a focus on Java 8 or later versions. Experience with Java 17 is a plus.
• Memory Management: Clear understanding of Java memory management, including garbage collection and memory allocation.
• Multithreading & Concurrency: In-depth knowledge of multithreading and concurrency concepts, including the use of volatile and Atomic classes.
• Data Structures: Well-versed in data structures, particularly HashMap.
• Web Frameworks: Proficient in Java web frameworks.
• Database Expertise: Experience working with Oracle databases.
• Migration Experience: Hands-on experience migrating from Spring to Spring Boot.
• CI/CD Tools: Familiar with Jenkins and Bitbucket.
• Project Management Tools: Well-versed with JIRA.
• Enhancements & Migrations: Experienced in handling enhancements and migrations.
• Linux Proficiency: Strong command of basic Linux commands and shell scripting; comfortable working in a Linux environment.

• Overall responsible for the planning and execution of M&E activities during construction project.
• Adhere compliance with building codes, regulations, and safety standards for M&E systems.
• Liaise with consultants, engineers, and other stakeholders to develop detailed M&E plans and specifications.
• Handle the M&E subcontractors and suppliers, ensuring quality workmanship and timely delivery of materials and equipment.
• Supervise progress and performance of M&E works, identifying any deviations or issues and implementing corrective measures.

Requirements:

• Degree in Mechanical/Electrical Engineering
• At least 7 years working as a M&E Manager experience in Building Construction/Hospital Building Project.
• Familiar with building codes, regulations, and safety standards related to M&E installations.
• Good knowledge of mechanical and electrical systems, including HVAC, plumbing, electrical distribution, and fire protection.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Responsibilities

• Develop relationships with referral sources within the EPC’s assigned territories
• Develop leads and prospects by working with referral sources to identify and qualify potential prospects for the Company’s planning and life insurance products
• Meet with clients where appropriate pursuant to the solicitation guidelines and client availability
• Present the Company’s planning concepts and life insurance products to prospects
• Track, manage and follow up on prospective client situations including follow-up planning, meetings, correspondence, tracking information in the system
• Participate in other marketing activities as appropriate
• Utilize the Company’s sales management systems and follow all solicitation and compliance requirements

Job Requirements

• Bachelor’s degree from a reputable university, with 8 to 12 years of relevant experience in the financial industry
• Experience and knowledge in life insurance and/or HNW space will be preferred
• Individuals with strong analytical and problem solving skills, excellence communication, driven and ambitious in delivery of results
• Self-motivated and mature individuals who possess a strong drive for excellence
• Passionately committed to developing a long-term career in the industry

We’re searching for a Service Delivery Management Lead to be part of our diverse team of talents here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together:

• Client Relationship Management: Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
• Service Delivery Oversight: Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. They monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
• Team Leadership and Coordination: Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
• Problem Resolution and Escalation Management: Responsible for resolving issues and incidents that arise during service delivery. They escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
• Performance Monitoring and Reporting: Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. They prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
• Project Management: Effectively manage the Security Operation team's budget and resources to meet security deliverables.