Position Overview:

The Project Administrator will be responsible for supporting the general administration and smooth operation of the project office. The role will assist the Project Manager in implementing PMO procedures throughout the project lifecycle and monitor project performance to ensure efficient and timely delivery of project objectives.

Key Responsibilities:

Project Administration:

• Assist the Project Manager in implementing and following PMO processes and procedures throughout the project lifecycle.
• Support the regular reporting of project status to internal stakeholders.

Meeting Coordination:

• Organize, initiate, and attend project meetings.
• Ensure that all project team members are well-informed about project progress, tasks, and responsibilities.
• Take meeting minutes when required, and distribute them to relevant parties.

Document Management:

• Assist in gathering, consolidating, and reviewing project documentation, including team member CVs, notebook requirements, and clearance forms.
• Ensure timely submission of documents to the appropriate authorities.

Onboarding & Offboarding:

• Manage the onboarding and offboarding of project team members.
• Track the assignment and movement of project notebooks and other necessary equipment.

Logistics Support:

• Provide logistical assistance for project operations as needed.
• Ensure that all materials, equipment, and resources are available to the project team.

Communication & Language Proficiency:

• Facilitate clear communication among project team members and stakeholders in both English and Mandarin.
• Maintain professionalism in written and spoken communication.

Compliance & Data Protection:

• Ensure knowledge and adherence to the Personal Data Protection Act (PDPA) regulations.
• Maintain confidentiality and secure handling of sensitive data and information.

Travel Requirement:

• Willingness to travel as required to support project needs and activities.

Skills & Qualifications:

Language Skills:

• Due to the nature of the project, proficiency in both written and spoken English and Mandarin is essential to effectively communicate with specific stakeholder groups. .

Project Management:

• Strong organizational skills and ability to assist in project administration and logistics.

Communication Skills:

• Strong verbal and written communication skills in both English and Mandarin are vital, given the nature of the work.

Attention to Detail:

• Ability to track and manage multiple documents and tasks.

Knowledge of PDPA:

• Familiarity with Personal Data Protection Act (PDPA) regulations is a plus.

Proactive:

• Strong initiative, results-oriented, and a commitment to maintaining high-quality standards.

Travel:

• Flexibility to travel as required for project-related activities.

Education:

• Degree in Business Administration, Project Management, or related field (preferred).

We are seeking a highly organized and proactive Business Administrator to support the day-to-day operations of Faith Assemble Pte Ltd. This role requires a detail-oriented and resourceful individual who can manage administrative tasks efficiently, coordinate internal processes, and contribute to the overall success of our mission to empower human resources through motivational coaching.

Key Responsibilities

1. Administrative SupportManage daily administrative operations, including scheduling meetings, maintaining records, and handling correspondence.
   Organize and update company documents, contracts, and client records.
   Ensure office supplies are adequately stocked and replenished when needed.
   
2. Operational CoordinationCoordinate between different departments to streamline processes and ensure efficient workflows.
   Assist in preparing and maintaining project documentation, reports, and proposals.
   Support the implementation of consultancy programs and workshops.
   
3. Client EngagementServe as a point of contact for client inquiries and ensure timely communication.
   Assist with onboarding new clients by managing documentation and ensuring compliance with company policies.
   
4. Event and Workshop ManagementProvide logistical support for coaching sessions, workshops, and seminars.
   Coordinate with trainers, venues, and participants to ensure events run smoothly.
   
5. Finance and Budget SupportHandle invoicing, expense tracking, and budget management.
   Work closely with the finance team to ensure accurate financial reporting.
   
6. Process ImprovementIdentify areas for administrative process optimization and propose solutions.
   Support the implementation of new tools and systems to enhance productivity.
   

Job Scope:

• Facilitate the development of organization's goals, strategies and work plan.
• Establish and submit KPI and progress reports to senior management to monitor progress in achieving business objectives.
• Ensure KPI is effective in guiding company staffs to achieve business objectives.
• Act as a business partner to different divisions to ensure alignment of organizational strategy and business outcomes.
• Prepare documentation required for audits purposes.
• Ensure company operational practices are in compliance with industrial regulations and standards.
• Support senior management in organizational development projects as required.
• Administer and maintain Contract Management System (CMS), including training of staff on effective use of the CMS and troubleshooting any system-related issues.
• Ad hoc duties as assigned by supervisor.

Job Requirements:

• Degree in any discipline with at least 2 years of relevant experience in strategy, planning and/or governance, preferably in healthcare sector
• Excellent interpersonal and multi-task skills
• Experience with data visualization tools (e.g. Tableau) is preferred
• Strategic thinking and detail-oriented
• Experienced candidates may be considered for senior management level positions

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities

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JOBSTUDIO PTE LTD

EA License No: 10C4754

EA Personnel: Choong Yi Han

EA Personnel Reg No: R2196526

Meet marketing and sales targets

Covert and close the leads generated through online promotions

Develops sales strategies and approaches for various products and services, such as special promotions, sponsored events, etc.

Precourse Counselling and answers questions from agents and students about product and service benefits

Contributes information, ideas, and research to help develop marketing strategies

Helps to detail, design, and implement marketing plans for each product or service being offered

Sets marketing schedules and coordinates with colleagues, sponsors, media representatives, and other professionals to implement strategies across multiple channels

Maintains excellent relationships with clients through superior customer service

Analyses trends, data, demographics, pricing strategies, and other information that can potentially improve marketing and sales performance

Implements and adheres to company policies and procedures

Attends trade shows and travels to meet clients as needed

Ensure that agents are properly trained and updated

PRE-REQUISITES:

1) Minimum academic level: Diploma or Degree in Marketing or Business Management

2) Specific language proficiency: Speak and write English and the native language of the main markets in-charge (India or China or Indonesia or Thailand or Philippines)

3) Specific job experience: With or with out experience

4) Good interpersonal skills

5) Computer literate

6) Team player

Please send in your application through Mycareerfuture.gov.sg or email to [email protected]

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children. We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK Empowering the Community.

RESPONSIBILITIES

Programme Planning and Implementation

• Facilitate linkups between our organization and the community partners.
• Assist the Project Manager in facilitating data sharing, mapping of seniors' needs and joint monitoring of seniors.
• Assist the Project Manager for develop workflows, communication protocols for escalation and referrals of seniors.
• Implement programmes and activities run by COC.
• Coordination and supervision of services and activities for seniors.

Programme Evaluation & Administrative Duties

• Maintaining records to facilitate submission to AIC quarterly.
• Generate and submit Project Progress/Claims Report to AIC.
• Assist the Project Manager in handling staff on-off boarding, staff well-being, process claims and revising the proposed budget annually.

• Minimum Diploma with a social service background or equivalent.

• Possess integrity, good interpersonal and communication skills.
• Have a positive attitude, good self-discipline and able to work independently and in a team.
• Proficiency in MS Office Applications

Job Description

Manage the project sites and operation.

Manage and control of work progress, schedule, safety and qualities.

Ensure that all workplace safety rules and regulations are being observed to the construction of the project.

Requirements

Degree in Civil Engineering or its equivalent

Min 8-10 years of relevant local experience in Total Project Management of Mid-large

scale building construction projects.

About the job

Our Team:

We are Sanofi. We are an innovative global healthcare company, driven by one purpose: we chase the miracles of science to improve people’s lives.

Our teams across the world strive to transform the practice of medicine, turning the impossible into the possible for patients. We’re transforming strategy, culture, and process through one Sanofi Manufacturing & Supply Ambition that will connect our science to the communities we serve. This department is part of the Global Engineering, and he is supporting transversally cluster of M&S sites. The main mission is to:

• Represents regional M&S site needs in front of our global facility management suppliers.
• Directly oversight all soft & hard services of our regional M&S sites

Main responsibilities:

The Mission:

Sanofi Manufacturing & Supply has around 6 manufacturing sites in ASIA, Head of Regional Facility Management will be responsible for driving Integrated Facility service delivery performance and Supplier Management, implementing best practices, standardizing ways of working across our Manufacturing sites and Campuses.

More specifically the Head of Regional Facility Management oversees:

• Lead a regional organization responsible for Facility Management – Soft & Hard services.
• Manage multiple annual budgeting process with site heads and GBUs.
• Oversee vendors (IFM Partners) for outsourced Facility services.
• Manage stakeholders’ business, operation, quality, HSE, Finance.
• Lead and oversee implementation of global corporate program – Sustainability, Energy, Life Cycle Asset Plan.
• Management and oversee of financial including annual budget process.
• Foster performance improvement through the implementation of the new organization
• Own Supplier relationship (operational delivery).
• Integrate & stabilize all sites going into IFM platform.
• Address and resolve escalations and issues.
• Escalate unresolved questions or items to the Global Governance team.
• Share learnings & best practices across region.
• Manage service delivery performance.
• Review changes to the Service Levels and KPIs.
• Implement key initiatives to budget & schedule.
• Manage Service Provider’s management fee at risk for performance against KPIs.

Scope and dimensions

Breadth of Responsibility: management of around direct reports 6 & team and through a envelop of around 5 M€ OPEX annually.

About you

• Experience:Experience with Integrated FM services including Hard Services (HVAC, Black Utilities… and General Soft services (Canteen, Cleaning, Pest Control…)
  Knowledge of operating critical pharmaceutical environment.
  Experience with Strategic asset Management program.
  Experience of coaching, developing, and influencing people at different levels of the organization
  Command of change management issues and methodologies at leadership level would be a strong plus.
  Ability to lead and drive transformation & standardization.
  Good functional knowledge on business processes
  
• Soft skills:Leading through Change and Transformation
  Capable of managing different stakeholders – believers, disrupters …
  Capable of ensuring employees and site organization comply to global standards, vision, contracts.
  Manage escalation, solution oriented.
  Decision making and autonomy – capable to take decision, support leadership discussions.
  Ability to work transversally: cross-culturally and cross-functionally.
  High autonomy and strong transversal capabilities.
  Strategic vision / value creation understanding.
  Results driven
  
• Technical skills:Strong experience in Manufacturing & Industrialization, project lead and Performance Management
  Manage vendors / Interact with partner regional leads.
  Good experience in Engineering & Technical Management, incluging management
  Ability to manage complex projects achieving significant business results.
  Engineering & Manufacturing site operations,
  Leadership skills demonstrated with successful & managing transversal international team.
  Experience in a global function role and/or in end-to-end strategic position
  
• Education:Master of Science Engineering or equivalent degree,
  
• Languages:Fluent English spoken and written compulsory,
  Fluent language skills in accordance with the biggest country under your umbrella ( German, Italy, South EMEA)
  

Job Description:

The SAP Consultant (Functional) will be responsible for managing the operation, support, and enhancements of various HR domain process areas (e.g., Recruitment, Benefits Management). The role involves coordinating with the system maintenance vendor and multiple stakeholders to ensure timely deliverables, issue resolution, and compliance with defined standards and controls.

Key Responsibilities:

Vendor & Deliverable Management:

• Ensure timely and quality deliverables by the system maintenance vendor.
• Identify, analyze, and resolve issues while managing risks and mitigation strategies.
• Perform project planning with system maintenance, interfacing, and infrastructure teams.

Change Management:

• Manage and track Change Requests (CR) from initiation to implementation.
• Facilitate user testing for CRs and ensure comprehensive results.

Support & Operational Analysis:

• Address operational issues and audit-related activities.
• Oversee System Investigation Requests (SIR)/Problem Reports (PR) and ensure prompt resolution.
• Manage Service Requests (SR) and batch job failures.

Stakeholder Coordination:

• Facilitate meetings and provide secretariat support.
• Prepare performance and implementation review reports for submission.

Requirements & Training:

• Gather requirements, evaluate solutions, and oversee system design documentation.
• Conduct or facilitate HR system training sessions for end users and HR personnel.

Process Improvement:

• Propose and implement improvements to current work processes for better efficiency and audit compliance.
• Update system documentation (e.g., Functional Design specs, Test Packages, Training Materials).

Technical Competencies:

• Good knowledge of SAP HCM ERP and related data design.
• Proficiency in Microsoft Office tools; knowledge of ARIS is advantageous.
• Strong analytical skills for issue investigation and solution proposal.

Soft Skills:

• Strong planning, coordination, and communication abilities.
• Team player with a proactive and resourceful approach.

Experience

• At least 4 years of IT experience, with 2+ years in SAP ERP.
• Experience in SAP HCM ERP preferred.
• Familiarity with SG Government HCM projects is advantageous.

Job Purpose

To be responsible for all the lease documentation of the commercial activities managed by Stellar Lifestyle.

Responsibilities

• Ensure efficiency and effectiveness in lease management/administration
• Deep understanding of commercial lease documentation and processes
• Manage the leases and information in real estate specific management system to ensure timely and accurate billing
• Ensure compliance to policy and all work instructions
• Oversee arrears management through close monitoring of payments
• Experience in managing and implementation of Point of Sales System and the collection of variable rent
• Manage enforcement of Landlord’s rights under tenancy agreements where necessary, including liaison with internal and external legal counsel
• Conduct process-reviews, to streamline processes to achieve high efficiency in work processes.
• Prepare monthly/ quarterly report and analysis for lease related activities

Qualifications & Work Experience

• Degree in Real Estate/Building or related qualifications preferred
• Min 8 years of experience in retail property leasing/marketing preferred
• Experience in handling lease management matters in a supervisory capacity preferred
• Prior knowledge in local planning regulations and land laws would be an advantage

Skills

• Positive, professional approach with a strong emphasis on providing excellent customer service
• Resourceful, self-driven and able to perform effectively in a dynamic and fast paced environment
• Meticulous with strong analytical ability
• Proficient in Microsoft Office

General Manager Job Description Template

We are looking for a self-motivated and results-driven general manager to direct and manage our organization's business activities and to develop and implement effective business strategies and programs. The successful candidate for this role should possess excellent communication skills, superior knowledge of business functions, exceptional budgeting, and finance skills, and strong leadership qualities.

General Manager Responsibilities

• Oversee day-to-day operations, assign weekly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for sales, profitability, and market share

• Develop strategic plan for optimized productivity

• Review and improve organizational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Seek out opportunities for expansion and growth by developing new business relationships

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

• Maintain project timelines to ensure tasks are accomplished effectively

• Develop, implement, and maintain budgetary and resource allocation plans

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

General Manager Required skills and qualifications

• Degree in business management or any related field.

• Good knowledge of different business functions

• Proven success in a managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Proven ability to develop and achieve financial plans

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Meticulous attention to detail.

• The ability to work under pressure.

• Availability to work within opening hours (e.g. evenings, holidays, weekends).

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

As a Retail Management Trainee, you will embark on an exciting career development program designed to equip you with the knowledge and skills necessary to succeed in retail management. Through hands-on experience, training, and mentoring, you will gain a comprehensive understanding of all aspects of retail operations, including customer service, sales, merchandising, inventory management, and team leadership. This program is tailored for individuals who are passionate about retail, have leadership potential, and aspire to grow within the company.

Key Responsibilities:

1. Sales and Customer Service Excellence:

• Assist customers in finding the right products, offering product knowledge, and ensuring an exceptional in-store experience.
• Develop strong relationships with customers, ensuring high levels of satisfaction and repeat business.
• Meet or exceed sales goals by actively promoting products and services

2. Training and Development:

• Participate in all phases of the Retail Management Trainee program, including in-store training, product knowledge sessions, and management skills development.
• Shadow and learn from experienced retail managers, gaining exposure to various managerial tasks.
• Take on progressive responsibilities, including supervising sales associates and leading store operations.

3. Operations Management:

• Learn and assist in managing store operations, including opening and closing procedures, cash handling, and overseeing store cleanliness.
• Assist in inventory management, ensuring stock levels are maintained and accurate.
• Participate in visual merchandising to ensure displays are attractive, organized, and aligned with brand standards

4. Team Leadership:

• Develop leadership skills by supervising and motivating sales associates to achieve store goals.
• Assist in scheduling, ensuring appropriate staffing levels during peak times.
• Provide training and development opportunities for team members, offering constructive feedback.

5. Performance and Reporting:

• Assist in tracking store performance, including sales, customer feedback, and inventory levels.
• Contribute to regular reports and provide input on strategies to improve operational efficiency and sales growth.

6. Problem Solving and Decision Making:

• Assist in resolving customer complaints and issues in a professional and timely manner.
• Work with the management team to identify areas for improvement and implement solutions.
  

Qualifications:

• Bachelor's degree in Business, Retail Management, Marketing, or a related field (or equivalent experience).
• 0-2 years of experience in retail or customer service , fresh graudates with interest within the industry are welcomed to apply.
• Strong interpersonal and communication skills, with the ability to interact positively with customers and team members.
• Proven ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Leadership potential with the ability to motivate and guide a team.
• Basic understanding of retail operations and merchandising concepts.
• Strong problem-solving skills and the ability to make quick decisions under pressure.
• Detail-oriented with excellent organizational skills.
• Flexibility and adaptability to learn and take on new challenges.
• Comfortable using point-of-sale (POS) systems, inventory management software, and Microsoft Office Suite (Word, Excel, PowerPoint).
  

Role Summary

This role entails the oversight of brand sales KPI and category management within Singapore. It involves managing relationships with suppliers located overseas, specifically in China, Europe, and the USA. There will be regular meetings, both online and face-to-face. This includes facilitating training sessions, coordinating meetings, and hosting lunches for visiting suppliers in Singapore.

Role Description

• Primary responsibility is to manage supplier brands originating from China, Europe, and the USA, overseeing their sales and product categories including dry food, wet food, treats, toys and accessories. Have continual collaboration with suppliers on new product introductions and product discontinuations to accommodate new products.
• Competitive price checks are essential to ensure our pricing remains competitive in the market
• Regular meetings online and offline to update suppliers on sales performance, fostering strong relationships
• Organize training sessions and meetings, as well as hosting supplier lunches when they are in Singapore
• Gather marketing assets from suppliers for website uploads
• Planning promotions to clear existing inventory
• Coordinating with Marketing for digital product launches
• Monitoring franchise costs in Singapore to adhere to predefined percentages, and sharing new products with Malaysia corporate stores and overseas franchise teams
• Collate orders from these regions and liaise with planners accordingly
• Any other ad-hoc duties as assigned

Role Requirements

• Min. Diploma in Business Management / Administration, Commerce or equivalent
• At least 2 years of relevant work experience in procurement of buying activities within the FMCG
• Proficient in Microsoft Office (Excel, Word - VLOOKUP & Pivot tables, PowerPoint)
• Must demonstrate the capability to conduct meetings with suppliers independently.
• Excellent communication and interpersonal skills.
• Highly customer-oriented, motivated and results oriented.
• Resourceful and problem solver, excellent interpersonal and communication skills.
• Team player and ability to collaborative and work effectively with variety of stakeholders.

Highlights:

Our client, a prominent international property developer, is in search of a qualified AVP to lead property management andmaintenance efforts. This role is crucial for ensuring operational efficiency and regulatory compliance while promotingsustainability initiatives.

Responsibilities

• Oversee the management and maintenance of a varied portfolio of properties, ensuring compliance with buildingcontrol regulations in the Retail, Commercial, and Industrial sectors.
• Champion the Group’s sustainability initiatives and reporting processes.
• Direct maintenance programs to guarantee effective implementation and cost efficiency.
• Address and resolve complaints from owners and tenants promptly.
• Ensure compliance with environmental, health, and safety regulations.
• Manage contracts and procurement processes with an emphasis on transparency.
• Develop and implement strategies for energy and water conservation.
• Prepare detailed management and operational reports.
• Oversee and manage annual operational and capital budgets.
• Motivate, train, and develop staff while establishing team performance objectives.

Requirements

• Bachelor’s degree in Engineering or a related discipline.
• Minimum of 10 years of experience in property management, understanding of building M&E designs is REQUIRED.
• Strong communication, interpersonal, negotiation, and problem-solving skills.
• Knowledge of local building regulations and fire safety systems.
• Familiarity with energy and water conservation strategies.
• Ability to work independently and collaboratively, with a keen attention to detail.
• Experience in managing Grade A retail mall assets is REQUIRED.

For more information about this role please contact Alex Beattie at +852 3892 2368 or email to [email protected].

Data collected will be used for recruitment purposes only. Personal data provided by job applicants will be used strictly inaccordance with the Personal Data (Privacy) Ordinance. We regret that only the shortlisted candidates will be notified.

Unravel the best practices of brand communication and customer success as our Customer Success Management Associate.

If you’re a Communications/Business Management/Hospitality graduate who wants to be at the forefront of championing our brand's success by fostering strong relationships with our customers, come join us in this multi-faceted role in ensuring that our customers' expectations are not only met—but always exceeded!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for a curious and resourceful Customer Success Management Associate who wants to master a wide variety of customer relations functions and manage a team by the end of our Customer Success Management Programme!

[Your Role]

As our Customer Success Management Associate, you’ll be a key team player in our strong-knit Customer Care team where you will have ample career progression opportunities to help shape a service culture that you can take pride in.

For a start, you’ll be involved in these 3 key growth areas:

Customer Management Superstar:

• Develop a deep understanding of our courses to make appropriate recommendations to our customers: Hard selling is not in our DNA — we believe in matching our customers to our programmes that best fit their learning needs. To help ensure that our students and parents derive the most value out of their learning experiences with us, you’ll learn about the key takeaways and frequently asked questions of each course, and how to communicate these to them effectively.
• Deliver personalised and enjoyable brand experiences through our various communication channels and at our centres: 95% of our communications are digital (WhatsApp messages, phone calls and emails) and 5% are in-person at our front desk. Besides honing your in-person communication skills such as greeting our customers warmly and guiding them to the correct classroom on-site, you’ll have the opportunity to learn the best practices of how we consistently deliver the same warm and professional customer experiences online as well!

Operations Extraordinaire:

• Assist with critical customer success operational tasks: Making the best programme recommendations is only the first step in our playbook to creating a delightful brand experience for our customers. You’ll deep dive into the different types of support our customers typically require and how to meet them, such as collecting fee payments, arranging replacement lessons and troubleshooting technical difficulties during online classes.
• Support Customer Care team in essential administrative activities: In order to understand the ins and outs of the work of our multi-faceted Customer Care team and eventually lead them, you’ll be actively involved in manoeuvring the intricacies of our back-end operations such as receiving courier deliveries, updating class schedules, fulfilling e-commerce orders, and ensuring that our pantries are always well-stocked!

Crisis Communications Champion:

• Resolve escalated customer issues effectively: Being able to handle customer escalations with finesse is what will set you apart from other customer relations professionals and we want to help you get there. With your understanding of our internal processes, policies and customer requests, you’ll have the opportunity to translate what you’ve learnt in school about crisis communications to real-life escalated cases to ensure win-win outcomes for both our customers and the company in a timely manner.
• Analyse and establish root causes of common and unique customer-related issues and solutions: Designing effective customer solutions in The Pique Lab would require you to develop a comprehensive understanding of how our customers think and behave while manoeuvring our policies strategically. To do this, you’ll be involved in coordinating with different teams to understand possible root causes of common and unique customer-related issues, propose viable, customer-centric solutions and document these scenarios for training purposes.

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