This role, reporting to the Senior Manager in the Office of Technology Management, is a change agent responsible for aligning strategic demands, negotiating priorities, and converting them into viable projects. He/She manages a team of application members and oversees the design, development, support, and enhancement of techno-functional solutions, managing application roadmaps and fostering cross-functional process support. Acting as a liaison between business stakeholders and
IT/vendors, He/She ensures IT applications align with organisational strategies, address business needs, manage vendors and team members, optimise existing applications, and streamline new releases efficiently.
Major Job Responsibilities
Principal Accountabilities
● Work as a critical part of the IT team to ensure that IT applications are deployed efficiently within the business and in line with the organisation’s IT and Business Strategy.
● Develop and maintain strong working relationships with key internal customers at all levels to understand their business drivers. Work with internal customers to understand requirements and deliver/promote technical solutions as appropriate.
● Apply risk management methodologies, appropriately assess risk, apply sound judgement and drive compliance to policy and applicable laws and regulations.
● Provide expertise in the development of new and existing applications.
● Assess the business requirements and work with the internal customers to determine critical requirements and good-to-have requirements to scope the project.
● To liaise with vendors on issues about routine and ad-hoc maintenance, technical support and development.
● To seek, understand, and translate business operational process needs into ‘improvement specifications’ for applications.
● Work with other members of the IT Team to ensure that interfaces with other applications and third-party products work.
● Work with vendors and customers to optimise existing applications to meet business needs.
● Work with vendors and customers to implement new applications or new modules within existing applications.
● Plan and manage the safe introduction of new releases/patches to meet service requirements.
● Works with internal customers to develop testing and validation scripts and identifies opportunities for improvement.
● Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned application
● Effectively manage the Applications team and help grow and develop their capabilities. Set and measure performance objectives and provide regular one-on-one feedback to all team members.
● Evaluates the performance of direct reports and provides ongoing coaching and staff development.
● Keeps abreast of new developments and forecasts future trends in the area of application integration in the education industry Project Management and Business Process Re-engineering.
● Elicit, prescribe, and document functional/technical requirements that meet the business needs for processes covered by SMS, EBMS, SAP, eProcurement, HRIS and other assigned application platforms (new build or upgrade).
● Plan and implement application projects according to business requirements within time and budget. Ensure the applications and the associated databases follow the System Development Life Cycle (SDLC)/Agile Methodology.
● Participate in blueprinting and requirement prescribing phases.
System Support.
● Serve as subject matter expert (SME) for SMS and EBMS enhancements and functional/technical solutions related to all business functions.
● Provide functional and technical support.
● Develop and manage inbound/outbound interfaces to synchronise data between SAP and other third-party systems.
● Manage system upgrade requests and releases with standard processes.
● Responsible for logging and following the helpdesk tickets till closure.
● Work with other IT members in areas such as infrastructure and cyber security.
Others
● Support school-wide events and key activities
● Adhere to SOTA’s prevailing policies and procedures
● Accept any other duties as assigned by the Reporting Officer or Management of the School
Job Requirements (Education, Experience and Knowledge/Skills)
Education
● Degree in Computer Science/Information Technology/Engineering
● Student Management Systems (SMS), EBMS SAP – FICO, MM, SD will be an advantage
Experience
● 3 to 5 years experience in functional, technical solution design, development documentation and implementation cycle
● Experience in Application Management, Project Management & Business Process Re-engineering
● Good experience in development technologies
● Familiar with API and Web services
● Capable of managing multiple priorities and meeting closely spaced, ambitious timelines
● Ability to manage vendors
Knowledge/Skills
● Knowledge of ERP, SMS
● Project Management, Problem Solving skills
● Strong troubleshooting skills
● Good Writing skills
● Good interpersonal and communication skills
● High levels of drive and initiative and keen eyes in detail
● Team player, customer service oriented
● Strong domain/functional knowledge in Student Management will be an advantage
