Asset Management Operations
We provide customized service to our clients and enable our business to grow the Asset Management franchise across traditional and alternative products. Our teams execute within a front to back operating model, delivering support across the client, product, and investment lifecycle. We also conduct risk oversight, provide change management, business intelligence, and market solutions for the division.
The Global Shareholder Services has teams in Chicago, London, Tokyo, Hong Kong and Singapore. We are responsible for the ongoing Client Services and Transfer Agent vendor management covering over 1,000 Goldman Sachs offshore mutual funds across a wide range of client types including Third Party Distributors, Banks, Institutions and High Net Worth individuals.
Role Summary & Responsibilities
As a Shareholder Services Asia Client Services Manager, you will work closely with Shareholder Services and relevant stakeholders across the region, managing investors / client facing teams to ensure service delivery is maintained at a highest quality. Additionally, you will support other Shareholder Services functions in onboarding new clients, protecting and maintaining existing clients. In addition, you will be collaborating with internal teams and service providers (e.g. transfer agents) to offer guidance and manage Services related solutions, and continuously enhancing our process in line with best market practice.
The Client Services role contributes to asset gathering, enhancing client engagement, identifies operational efficiencies opportunity, and differentiates through technology and, ultimately improving the client experience. You will also execute the Operations’ strategy and modernize the client experience.
You are expected to provide clear direction and leadership, whilst driving your team forward in promoting staff development and process improvement whilst also providing efficient service-level reporting and performance metrics.
Keys to this strategic role include a proactive and self-motivated attitude, strong communication skills, a thorough understanding of mutual fund Shareholder Servicing/Transfer Agent operations, and experience in selling/implementing technology and service solutions.
HOW YOU WILL FULFILL YOUR POTENTIAL
Plan and lead the end to end process of implementation & transition events including client onboarding and change, asset take-on / take-off activities, and account terminations.
- Project-management approach to client onboarding & change events including complex portfolio structures across the asset classes.
- Partner with Shareholder Services team colleagues and in some instances sales organization to ensure a seamless client onboarding from front to back and liaise with multiple parties to bring about execution of a transaction
- Communicate with internal & external parties and teams, provide advice and consulting with all participant parties on all aspects of onboarding and change events.
- Ensure due diligence is performed on new clients to comply with “Know Your Customer” regulations
- Develop expertise in the Firm's Anti Money Laundering/Customer Identification Program due diligence policies involving country specific requirements
- Satisfy the responsibility for completing detailed reviews of documentation for existing clients, including legal agreements and organizational documents
- Becoming commercially aware and understand the nature of the business you participate in while at the same time ensuring consistent adherence to all Goldman Sachs CIP standards
- Displaying a strong ability to influence the Asset management business by serving as a liaison between Anti-Money Laundering Compliance and Sales teams
- Engage in opportunities to review processes, analyze information, make recommendations, and implement and monitor procedure enhancements
- Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
- Proven analytical and problem solving skills with meticulous attention to detail to enable the ability to communicate complex items to a wide array of internal counterparties
- Self-motivated and proactive team player who takes ownership and accountability of projects, and has strong organizational skills to effectively manage competing priorities
- Flexible and able to work well under pressure in a team environment
Basic Qualifications
- Bachelor’s degree or equivalent
- Minimum of 3 years financial industry experience (AML / KYC or other Client Onboarding Regulatory experience a plus)
- Highly motivated and results orientated
- Have a high level of self-initiative to challenge and improve processes
- Strong understanding of risk and control framework in operations
- Has strong interpersonal skills to establish Business and Federation relationships
- Able to manage multiple tasks or projects and manage deadlines effectively
- Strong team player
Preferred Qualifications
- Business level in both written and spoken Mandarin to cover different markets and deal with existing clients to comply with AML/KYC regulations and interact with our external stakeholders
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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