About our client: Our client is in the Marine Offshore industry.

About the role: This position requires travel between Singapore and Taiwan for project needs.

The Technical Solution Specialist will play a crucial role within the commercial/business development team. This position is responsible for developing technical solutions for bidding projects, creating technical method statements and drawings, and delivering comprehensive services and equipment solutions.

Technical Solution Development:

• Collaborate with the commercial/business development team to develop innovative and competitive technical solutions for bidding projects.
• Prepare detailed technical method statements, drawings, and integrated service and equipment solutions to meet project requirements.

Bid Review and Analysis:

• Thoroughly review and understand bidding employer’s requirement documents, project specifications, and process data.
• Translate employer requirements into effective contractor solutions that align with project goals.

Market Monitoring and Adjustment:

• Continuously monitor market trends and adjustments to ensure tender documents remain competitive and relevant.
• Implement improvements in the tender process to enhance the company’s market position and competitiveness.

Cross-Department Collaboration:

• Work closely with various department stakeholders to gather necessary information for bidding proposals.
• Consolidate and integrate collected information into comprehensive bid proposals.

Internal Reporting and Management Approval:

• Conduct detailed internal reporting of tender solutions to secure management approval for bid submissions.
• Provide timely and accurate updates on bid progress to the tender manager.

Commercial Bid Support:

• Support the tender manager in developing commercial bid solutions and engaging with the market as required.
• Participate in market visits to assess and incorporate subcontractor solutions into the company’s proposals.

Subcontractor Solution Review:

• Evaluate subcontractor technical solutions to ensure alignment with project requirements and company standards.
• Integrate subcontractor solutions into the company’s bid proposals effectively.

About you:

• Minimum Diploma or Bachelor’s Degree in Engineering, or a related field.
• Prior experience and knowledge in offshore projects are highly desirable and will be given preference.
• Proven experience in technical solution development, preferably within a commercial/business development context.
• Strong understanding of bidding processes, tender documentation, and market trends.
• Excellent analytical skills and attention to detail.
• Effective communication and collaboration skills to work with cross-functional teams.
• Ability to manage multiple projects and meet tight deadlines
• Willing to travel overseas for project needed.

Other information:

Work location: Jurong East

Working days: 5 days work week (Monday to Friday - 9am to 6pm)

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

About the role:

• Liaise with client's representatives on all site matters with proper documentation.
• Deal effectively with all consultants, construction teams, and relevant authorities.
• Provide leadership and direction on all project operations and activities such as the design, plan, schedule, scope and budget
• Manage and ensure completion of assigned upgrading / Additional & Alteration (A&A) works in accordance to the client’s expectation within the timeline and budget
• Ability to manage multiple projects at a time.
• Liaise closely with sub-contractors, architects, consultants, and relevant authorities to ensure the smooth execution of project.
• Ensure that works are executed in accordance with approved plans/drawings and in accordance with contract specification.
• Able to chair project kick-off meetings, progress meeting and all other project related meetings with clients, consultants, and other parties.
• Able to prepare tender document including the estimated price value and specification write up.
• Preparation & Monitoring of project progress claim, variation, and final accounts daily/weekly for all parties.
• Conduct quality assurance reviews to ensure that required work is satisfactorily performed and completed by certified consultants.
• Any other related duties that may be assigned

About You:

• Degree / Diploma / Higher Nitec in Building Services / Facilities Maintenance or Mechanical / Electrical Engineering or equivalent
• 2 to 3 years relevant experience in property / estate / facilities management or building / facilities maintenance
• Experience in Greenmark Project/ACMV will be advantageous.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

Responsibilities

On-Going Support:

· Establish good working relationship with Freight accounts and understand thoroughly their needs and issues.

· Closely work with RHO team on problem resolutions.

· Solicit feedback from customers and communicate to the management and RHO for through resolution.

· Constantly look for and recommend process/system improvements to customers.

· Attend to daily support issues and work on problem resolution in a timely manner.

Projects:

· Manage projects as assigned from time to time.

· Participate in the testing, training, implementation, and post implementation support of the projects.

· Establish working relationship with all stake holders and understand thoroughly the issues and needs related to the project.

· Implement solutions as assigned in a timely and quality manner.

Requirements

· Bachelor’s Degree in Computer Science or equivalent

· 5-7 years’ experience with at least 3 years hands-on experience as an application supports.

· Good knowledge in freight forwarding and shipping.

· Good programming knowledge in any programming language.

· Basic working knowledge of Unix platform and PowerBuilder is an added advantage.

· Excellent working knowledge of Applications and account management skills.

· Business Operation knowledge is required.

· Able to communicate ideas effectively.

· Able to work under pressure and must be results-oriented.

· Analytical and meticulous in their work.

· Able to multi-task. Being a keen learner is important.

Why DB Schenker?

Competitive salary package

Opportunities for career growth and development, both locally & internationally

Supportive and collaborative team environment

Access to company-wide training programs and initiatives

What’s Next?

Interested in this unique job opportunity? Submit your application today!

• Mon-Fri 10am – 7pm
• $3500 - $6000 gross
• Location: Chinatown
• Attractive benefits

Job Description:

ULTRA TECHNOLOGY is on the lookout for career driven individuals working towards

financial freedom while pursuing a work life balance. We need someone who is confident

and passionate in their work and is able to assist their clients to reach new heights in their

business growth. If you are excited to take up this challenge and looking forward to achieve

a limitless income ceiling, we are looking for you!

Responsibilities:

• Build new client accounts and grow the existing portfolio of clients
• Maintain good relationship with existing customers while sourcing and developing new accounts
• Following up with the corporate leads provided
• Undertake the entire sales process and facilitate backend admin with progress
• Negotiating terms of sales and agreements and closing sales with customers
• Run outdoor sales appointments
• Identifying and seizing new revenue opportunities

Job Requirements:

• Able to communicate efficiently, able to work individually and as a team player
• Proactive, goals driven, customer-oriented and confident
• Great vision without great people is irrelevant. Make a difference and send in your application now!
• 1+ years of sales experience.
• Excellent customer service and sales skills.

Location: Changi

Working Hours: 8am - 8pm (6days work week)

Salary: $2750

Responsibilities:

- Conduct inspections to ensure flight kitchens comply with safety and hygiene standards.

- Load meals onto aircraft according to cabin loading plans, ensuring accurate and timely delivery to the correct flights.

- Use flight catering information systems to retrieve and manage detailed food order requirements.

- Operate designated vehicles for transporting meals to and from aircraft while adhering to strict safety and handling protocols.

- Assemble meal trays and portion meals accurately, ensuring compliance with presentation and dietary specifications.

- Monitor and record meal temperatures to maintain health and safety compliance.

Requirements:

- A minimum requirement of a Nitec or any professional certificate in Catering, Hospitality, or a related field.

- Basic knowledge of food hygiene and safety standards is essential to ensure the health and safety of airline passengers.

- Strong organisational skills are necessary for managing the preparation and loading of meals onto aircraft efficiently.

- The ability to work under pressure and in a fast-paced environment, meeting tight deadlines for flight schedules.

- Good communication skills for interacting with colleagues and following precise instructions from flight catering plans.

- Physical stamina and the capability to work in different temperature conditions, especially in cold storage areas.

- Familiarity with operating kitchen equipment and vehicles for transporting food to aircraft.

About the role

• To elaborate the Master Production Schedule for our VAS Labelling Operation based on available capacity, customer deadlines and orders readiness.
• To support day-to-day planning activities (materials & resources) to ensure on time in full delivery (OTIF) of labelling workshop.
• To Identify, implement, and coach others in operations planning best-practice activities to achieve operations KPI’s with year-on-year improvement.
• To support Operation Manager with Continuous Improvement initiatives to ensure year-on-year improvement of Standard Productivities

What you will be doing

Operation Planning:

• Improve & develop ‘fit for purpose’ Labelling Master Production Schedule processes & tolls to ensure effective load versus capacity management, with the objective to improve coordination within services, improve OTIF KPIs and support Operation Manager in efficient resource deployment

• Ensure that procedures, processes & policies are deployed and followed within the Senior Leadership Team, encouraging best practice and a culture of Continuous improvement across all planning & materials management processes.

• Monitor and ensure compliance to planning procedures throughout Production Operations team

• Complete month end analysis of Operations/Planning performance and issue reports / KPI’s as required

Performance and CI:

• Support Operation Manager in analysing online performance and propose actions to improve the productivities

Team Management:

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations

• Ensure team understanding and implementation on Bollore’s Value in daily work behaviour

• Plan and monitor team performance including coaching and counselling needed to deliver expected outcomes

• Plan and monitor team development together with HR Division

• Coach and motivate staffs in cohesive and inclusive working environment to minimize staff turnover

• Ensure staff are correctly trained and supported during on-boarding period and that each new comer is feeling supported and part of the team

• Ensure updated Job Description availability for the team by coordinating with HR Division

• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma & Above
• 2-3 years of Operations experience
• Preferably in logistics related field, 3PL is preferred
• Ability to speak well confidently and build rapport with customers
• Good MS Excel skills
• Strong mentality and interpersonal skills

Design Project Manager - Bringing Creativity to Life with Efficiency

We are seeking a passionate and experienced Design Project Manager to join our team and lead the successful execution of exciting design projects from inception to completion. You will be responsible for overseeing all aspects of the project, from understanding client needs to managing delivery within budget and timeframe.

A Day in the Life:

• Client Relationship Management:

1. Collaborate with clients to clearly define their design aspirations and translate them into a formal design brief.
2. Facilitate seamless communication between the client and internal design team, ensuring client expectations are met and exceeded.
3. Proactively manage client expectations and navigate through any changes or challenges efficiently.

• Project Planning & Execution:

1. Develop comprehensive project plans using MS Project or similar project management software, outlining key milestones, timelines, and resource allocation.
2. Conduct regular meetings with client and internal teams to ensure clear communication, address design queries, and maintain project momentum.
3. Coordinate effectively with internal designers, landlords, architects, engineers, and other stakeholders involved in the project.

• Procurement & Tendering:

1. Identify and recommend qualified consultants to join the project team through a defined RFP process.
2. Assist the client in the tendering process, responding to technical queries, and clarifying project requirements.
3. Evaluate tender submissions, providing well-informed recommendations to the client for informed decision-making.

• Construction & Handover:

1. Facilitate regular stakeholder meetings throughout the construction phase, ensuring open communication and alignment.
2. Document meeting minutes for future reference and action tracking.
3. Manage client change requests, translating them into clear instructions for the project team.
4. Conduct regular site visits to monitor progress, oversee quality control, and address any logistical concerns.
5. Manage testing and commissioning procedures for project readiness.
6. Coordinate final inspections with landlord, consultants and contractors to ensure project compliance.
7. Prepare punch-lists and diligently follow up with contractors to rectify deficiencies.
8. Manage project close-out, including final accounts, handover documentation (as-built drawings, O&M manuals), and training sessions.
9. Oversee reinstatement and move management activities, ensuring a smooth transition to project completion.

What We Are Looking For:

• Minimum of 5 years of experience managing design projects in the Retail/Corporate industry. Junior candidates with demonstrably strong skills and relevant experience in design management may be considered.
• Proven track record of successfully delivering complex design projects on time and within budget.
• Excellent communication, interpersonal, and negotiation skills in both written and verbal formats.
• Strong organizational and time management abilities.
• Proven ability to prioritize tasks, manage multiple projects simultaneously, and adapt to changing circumstances while maintaining deadlines.
• Proficiency in design visualization software (e.g., AutoCAD, Revit), project management software (e.g., MS Project, Primavera), and communication tools (e.g., Microsoft Office Suite). Knowledge of BIM (Building Information Modelling) systems a plus.
• Experience with design procurement and tendering processes.
• Keen understanding of design constructability, able to identify potential constructability issues early in the design process and collaborate with designers to find solutions. Experience working with contractors and understanding how design decisions impact buildability and cost.
• Working knowledge of construction methods, materials, and regulations relevant to the industry. Ability to oversee construction activities, identify potential quality issues, and implement corrective actions promptly.
• PMP certification and/or LEED accreditation highly preferred. Demonstrates commitment to professional development and best practices in project management and sustainability.

The Underwriter is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Interface with and support bankers in underwriting requests for commercial credit extensions for new and existing clients with ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards.
• Prepare a detailed written credit summary of commercial applicants requesting credit by analyzing the business, interpreting the finance need, identifying the strengths and prevailing risk factors and rendering a final credit decision.
• Perform detailed financial analysis on companies, including trend and ratio analysis, and interpret the financial information.
• Perform credit and personal financial statement analysis on individuals, guarantors, and co-borrowers in order to assess repayment capacity based on cash flow statements, tax returns, and statements.
• Perform industry and geographical research and other due diligence as needed.
• Maintain a solid understanding of Citibank products and services - within Small Business/Commercial Banking and the broader organization.
• Maintain compliance with Citibank credit policies/practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.
• Assists business unit goals by continuous identification of process improvements and efficiencies that reduce costs and improve customer service levels. Work with management team on prioritization and implementation of approved actions.
• Provide backup support to Credit Underwriting Group Manager, lead projects and initiatives and mentor lower level Credit Officers as needed.
• Other duties as required to support business unit and company goals.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 8-10 years previous credit authority experience. Prior experience working in a regulatory and compliance policy environment
• Proven analytical skills including the ability to read and assess individual and company financial statements, cash flow, industry/competitive analysis and projections; including complicated business structures with foreign subsidiaries and/or parent organizations.
• Demonstrated knowledge of intermediate accounting theory and its practical application in the credit underwriting process
• Excellent organizational skills, prioritizing capabilities, attention to detail, and the ability to complete assignments within required deadlines in a fast-paced environment
• Effective inter-personal and written/verbal communication skills
• Thorough problem recognition and resolution skills
• Pro-active disposition with ability to work autonomously and within a team Proficient in various spreadsheet and word processing applications (Excel and Word), including the use of graphs and charts and financial analysis software
• Typically deals with complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting needs.
• Requires good analytical skills in order to filter, prioritize and validate potentially complex material from multiple sources.
• Exercises wide degree of latitude and discretion.
• Significant impact on the area through complex deliverables.
• Provides advice and counsel related to the technology or operations of the business.
• Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
• Solid experience in managing larger mid-corporate or corporate banking client portfolio
• Wide-range of credit experience including but not limited to episodic transactions such as loan syndications, privatizations, management buy-outs

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

The Underwriter is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Develop recommendations to adjust credit policies by analyzing credit and financial performance utilizing statistical scoring, segmentation, regression and simulation techniques
• Implement initiatives to ensure consistency and compliance with credit policies
• Utilize SAS in a UNIX environment to perform risk, financial and data analysis including profiling, sampling, reconciliation, and quality testing
• Prepare risk management presentations for senior management that include analytics on portfolio performance, emerging trends and areas of opportunity
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years relevant experience
• Previous experience in credit card risk management or equivalent training and experience preferably in the financial services industry
• Ability to apply credit and risk principles toward business goals
• Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency
• Must be highly organized and able to work in a fast paced environment managing multiple projects and possess effective interpersonal, organizational and analytic skills
• Extensive knowledge of SAS or SQL programming and literacy with MS Office software required

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Key Responsibilities

• Collaborate with key business stakeholders to gather and translate requirements into product requirements
• Review business processes and identify optimizing solutions/features
• Maintain and deliver strategic and tactical features with an Agile approach
• Manage and prioritize product backlog and roadmap based on business needs requirements
• Develop user stories, document acceptance criteria and perform user acceptance testing
• Monitor deliverables and ensure timely and successful delivery of projects/initiatives
• Ensure compliance with all applicable laws and regulations relating to the above functional activities

Requirements

• 5 years working experience as a Product Owner or Business Analyst in a Financial Services/Insurance Industry (preferred)
• Have experience rolling out enhancements/projects on B2B digital platforms (web portal)
• Have experience working with stakeholders in Group Business (advisors, brokers) is a plus
• Fundamental analytical and conceptual thinking skills
• Ability to work across departments in a fast-paced environment, self-motivated and flexible to change
• Have a solution mindset, detail oriented and willingness to learn is a must
• Agile knowledge and working with Project Management tools (e.g. Confluence/JIRA)

The Corporate Card Travel & Entertainment (T&E) Product Manager Lead is a Senior Specialist who stays abreast of developments within the travel field and contributes to the directional strategy of the business and tailors their application accordingly. The candidate should be recognized as a technical authority this area and requires commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Work closely with Technology, Operations and Coverage teams to drive timely, cost effective and high-quality Delivery of strategically aligned product solutions.
• Partner with Finance to evaluate investments in product development, and monitor and control billing/revenue, expenditure, and benefits realization.
• Work closely with global and regional product teams to develop and refine the strategy of product solutions, go to market approach, and Delivery model.
• Work with product control functions to ensure that all relevant documentation (eg product Approval Program) and processes are strictly adhered to and part of the management fabric of the product business.
• Coordinate planning and other related activities for launching of new capabilities and functionalities across Technology, Operations, implementations, and regional teams.
• Work closely with the coverage teams, and core product teams to ensure that demands of the White-Label clients are well understood.
• Develop an action plan to address VOC (Voice of the Client) feedback.
• Partner with cross-functional and coverage teams to execute.
• Invest time to keep track of Competition, market Trends, new Technologies.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  

Qualifications:

• Around 6-10 years of relevant experience in electronic banking channels with good knowledge of corporate banking practices in the cash management space;
• Exposure to and understanding of business analysis, data and system analysis.
• Demonstrated ability to self-direct work efforts, meet deadlines, take initiative, and produce consistent high-quality work; Willingness to be a direct contributor and ability to multi-task
  

Education:

• Bachelor’s/University degree required
• Master’s degree is good to have
  

Job Description

We are seeking a highly experienced Senior Business Consultant to join our growing team. You will be responsible for providing expert guidance and configuration advice to our banking clients on Temenos products throughout the project lifecycle. This role offers the opportunity to leverage your deep T24 product knowledge and banking expertise to deliver best-in-class solutions for our clients as part of large transformation wealth programs.

We require strong experience in core banking and/or private wealth management, specifically within Temenos T24 implementations. In-depth T24 product knowledge and hands-on experience with one or more of the following T24 modules is a must:

• AA Loans
• AA Deposits
• Payments (TPH)
• Treasury Modules (including specifics like MM, FX, and Swaps)
• Securities and Corporate Actions
• Financial Accounting

Key Roles and Responsibilities

• Partner with banking clients to identify their business requirements and translate them into actionable Temenos/T24 configurations.
• Develop clear and concise specifications (BRDs & FSDs) for custom development, ensuring the development team has a complete understanding of the project goals.
• Analyze gaps between client needs and T24 capabilities, proposing realistic solutions and workarounds that stay within project scope.
• Define and validate customization needs for Temenos products based on agreed-upon business definitions.
• Configure Temenos products through the definition of static and semi-static data, ensuring a smooth core banking system implementation.
• Conduct functional testing to support User Acceptance Testing (UAT).
• Analyze client processes and workflows to recommend best practices for optimizing T24 utilization and maximizing its benefits.
• Conduct workshops and demonstrations to effectively communicate product capabilities to stakeholders.
• Manage communication with all project stakeholders, acting as a single point of contact for end-to-end solutions.
• Provide end-user training and mentorship.

Technical and Professional Requirements :

• Bachelor's degree with a minimum of 8 years of experience in Temenos Solutions Consultancy and Expert Services, ideally in a banking environment.
• Proven experience in T24 Core Banking transformation or Temenos Wealth Suite projects, with a specialization in Private Banking.
• In-depth knowledge of standard banking processes and T24 modules (AA Loans, AA Deposits, Payments, Treasury, Securities, Corporate Actions).
• Strong product knowledge of the mentioned T24 modules is a plus.
• Experience with Trading and Order Management Systems, Trade Settlements, and SWIFTs (advantageous).
• Strong understanding and ability to leverage the Temenos Implementation Methodology.
• Proven track record in delivering successful T24 Core Banking implementations.

Essential Skills:

• Temenos T24 Implementation Experience
• In-depth T24 product knowledge and hands-on experience with one or more of the T24 modules is a must. The modules are AA Loans, AA Deposits, Payments (TPH), Treasury Modules (including specifics like MM, FX, and Swaps), Securities and Corporate Actions, Financial Accounting

Job Description:

▪ Attend show rounds or site visits

▪ Prepare tender proposal write up and accurate costing and price calculations within stipulated deadlines

▪ Plan, deliver, and submit tenders in a timely and professional manner

▪ Prepare ad hoc quotations

▪ Prepare and present effective sales presentations

▪ Follow up with business opportunities and new sales channel

▪ Manage existing and potential client portfolio

▪ Monitor contract renewal and follow up with clients on renewal needs

▪ Manage ERP system and work closely with accounts to ensure system is in line with department requirements

Job Requirement:

▪ 2 years’ experience as Business Development Executive

▪ Tender preparation and submission experience

▪ Quotation preparation and submission experience

▪ Presentation experiences

▪ Client management experience

▪ Meticulous and team player

We are seeking to recruit an architectural assistant / project manager. The successful candidate will work as a member of project teams and will have responsibility for supporting the team in the development of designs, preparation of construction information, construction support and contract administration

Requirements

· Singapore Citizen,Permanent Resident or Malaysian

· Recognized architectural qualifications

· Minimum 1-year relevant practical experience

· Prefer NUS graduate

· Degree / master’s in architecture

· Ability to work with clients, consultants, and contractors.

· Knowledge of building codes and regulations.

· Knowledge of Revit Autocad.

· Able to work in teams

· Salary range – S$4,000 to S$5,000

We are looking for a highly motivated and results-oriented individual to join our growing team as a Recruitment Consultant. In this role, you will play a pivotal role in our success by:

• Building strong relationships: You will develop and maintain relationships with clients across various industries to understand their unique hiring needs.
• Sourcing top talent: Utilize various channels to identify, attract, and qualify high-caliber candidates for open positions. This may include job boards, social media recruiting, networking, and candidate databases.
• Conducting interviews: Effectively screen and interview shortlisted candidates to assess their skills, experience, and fit for the role.
• Matching talent with opportunity: Present a strong slate of qualified candidates to clients and facilitate the interview process.
• Closing the deal: Negotiate salaries and job offers to secure placements for qualified candidates.
• Building long-term relationships: Maintain positive connections with placed candidates to ensure their success in their new roles.

We are looking for someone who:

• Possesses a strong understanding of the Singaporean employment landscape and recruitment best practices.
• Excellent communication, interpersonal, and negotiation skills.
• Highly organized and detail-oriented with a strong work ethic.
• A self-starter who thrives in a fast-paced and target-driven environment.

We Offer:

• Competitive salary and benefits package + commission for sales closed
• Opportunity to work in a dynamic and growing industry
• Opportunity to expand knowledge through overseas trips
• A fast-paced environment where you can learn and develop your skills
• The chance to make a real difference in people's careers and build a fulfilling career for yourself.

COMPANY DESCRIPTION

THKMC was incorporated on 13 October 2011 as a charity to provide multiple social and welfare services to the community at large, and achieved an Institute of Public Character (IPC) status on 18 November 2011. THKMC is the charitable arm of Thye Hua Kwan Moral Society, which lives by the mission To Serve Mankind to help anyone who needs help regardless of their race, religion, colour, language, creed and culture. THKMC today serves more than 70,000 beneficiaries through more than 70 programmes across five Services, which include Disability, Early Intervention for Children, Family, Seniors' Community, and Therapy.

RESPONSIBILITIES

Business Continuity Planning:

• Develop and update business continuity plans to address potential threats and risks to the organization's operations.
• Collaborate with key stakeholders to identify critical business processes and establish recovery time objectives.
• Audit the process for regularly reviewing and updating the BCP to reflect changes in the business environment, technology, or staffing.

Risk Assessment:

• Conduct regular risk assessments to identify potential vulnerabilities and areas of improvement in business continuity strategies.
• Analyze and prioritize risks, providing recommendations for mitigation and preparedness measures.

Emergency Response:

• Develop and oversee emergency response protocols and procedures to ensure a swift and effective response to crises.
• Coordinate with relevant teams to conduct regular drills and simulations for emergency scenarios.

Training and Awareness:

• Provide training sessions to employees at all levels to enhance awareness and understanding of business continuity plans and procedures.
• Foster a culture of preparedness and resilience throughout the organization.

Incident Management:

• Establish and lead an incident management team to respond promptly to disruptions, minimizing impact and downtime.
• Coordinate communication strategies to keep stakeholders informed during incidents.

• Bachelor's degree in business, Risk Management, or related field. Master's degree or professional certifications in business continuity (e.g., CBCP, CBCI) is a plus.

• Develop comprehensive project management plan including scheduling, resource planning, capacity planning and ensure quality assurance.

• Manage project related tasks to achieve the project objectives on time and within the cost target by strictly enforcing quality, safety and customer satisfaction throughout the entire duration of the project.

• Assure effective project management, smooth and timely communication with all parties involved, in particular with the representatives of the customer.

• Sell variation orders to reach financial objectives.

• Provide regular project management reports for Work In Progress (WIP) review.

• Follow the process oriented Project Management from award until handover including all statutory requirement and deliverables.

• Ensure compliance to Schindler Organizational Norms, policies, procedures and requirement of the processes and quality hold points defined in the work instructions (WI).

• Sign off as defined in ON 17100 for projects, execute all contractual terms to continuously protecting Schindler's financial entitlement.

• Lead the project team and assign adequate authorities and responsibilities.

• Attract, retain and develop employees to meet project needs.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with
extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi
Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services, and digital capabilities to clients
across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Business Risk and Control Manager based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. Our Wealth business serves ultra-high-net-worth
individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.

The Business Risk and Controls Manager is part of Global Wealth Control team focusing design and execution of control framework for MCA Testing for Investment and Insurance business for Wealth business. This position reports to the Wealth Client Segments Control Testing Head within the Citi COO
organization’s Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position’s specified business/segment – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:
• Coordinate and contribute to governance and the facilitation of the execution of the Manager Control Assessment (MCA) as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. Individual will be part of Centralized MCA Testing and Monitoring Utility team within Wealth organization and will be focused on performing monitoring and Testing for Investment
Solution MCA across Private Bank, Trading Desks and CG/CPC Investment Solution.
• Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing
transitions, dispositioning exceptions, and developing insights.
• Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
• Play a key role in engaging with Investment Risk Assessment and Control design team and Investment Solution Business Execution team in assessing, designing control mapping in respective ARCMs within relevant AUs.
• Contribute to the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Partner with the team for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, for issues identified as part of MCA Testing and Monitoring.
• Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process.
• Influence decisions to ensure adherence to the MCA Standard through controls after the execution of a process (QA).
• Coordinate and contribute to Operational and Compliance Risk in accordance with established Policy requirements.
• Support Risk Appetite and monitor / assess exposures against this in accordance with
enterprise requirements (if applicable).

• 5-8 years of experience.
• Must have exposure to 2-3 years of Risk, Control, Audit, Testing roles
Outstanding leadership, communication, and influencing skills as this leader will work with Sr
leaders, and audit partners on a regular basis. Relevant experience in financial services,
with enhanced knowledge of the Branded Cards business preferred.
• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
• Must have ability to foster working relationships with other leaders across multiple lines of business and with support organizations including auditors and regulators.
• Demonstrated judgement and critical thinking skills.
• Bachelor's/University degree or equivalent experience.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most globalWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilitis to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President - Business Lead Analyst (Hybrid) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

Job Description

The Business Lead Analyst is a strategic professional who stays abreast of developments within banking industry in Singapore. The incumbent will contribute to directional strategy of the Asia South and Asia North Wealth Operations business. Recognized technical authority for Operations area will be helpful. Requires basic financial planning and commercial awareness will be required for the role. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the emerging technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

· Manage senior stakeholders in Wealth Operations and Wealth Business.

· Acts as SME to senior stakeholders and /or other team members.

· Gathering and documenting business or strategic requirements for Wealth operations

· Can exercise independence of judgement and autonomy.

· Managing Diversity, Equity and Inclusion and People initiatives for Operations teams.

· Day-to-day management of individual project responsibilities including milestone setting, task and actions management, co-ordination and execution of plan within required timelines and to stakeholder quality expectations.

· Providing implementation / post-implementation project support

· Foster and maintain relationships with business stakeholders, support, testing and development team members

· Identify key project risks, whether stated or not, and manage to resolution or escalate accordingly

· Has the ability to operate with a limited level of direct supervision.

· Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

· 6-10 years experience

· Must be extremely organized, motivated and a self-starter

· Excellent analytical and problem solving skills

· Ability to prioritize is key as is ability to juggle multiple concurrent tasks.

· Must work well under pressure whilst, enthusiastic, hard-working and positive

· Desire to improve processes and client experience.

· Track record as a Business Analyst within the Financial Services/Investment Banking industry.

· Excellent oral and written communication skills and ability to facilitate discussions

· Ability to quickly grasp and master new concepts / requirements and related product / functional knowledge

· Experience of working with Agile Methodologies and Tools.

· Team player and relationship management skills

· Ability to work under pressure and manage tight deadlines

· Ability to learn/understand some technical implications of system design

· Willingness to ask questions, challenge the process and seek out answers

· Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

Education:

· Bachelor’s/University degree, Master’s degree preferred

How You’ll Succeed

Be conscientious and consistent in identifying security vulnerabilities and working with the respective engineering teams and stakeholders to provide sound guidance and remediations. Be a team player, and a keen learner.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job Description:

The role is for the position of VP – identity and Access Management Systems within Information Technology Department under Asian Systems Office.

The successful candidate will be part of a growing dynamic regional team that is in charge of IT development and support functions for the APAC region. This role provides oversees development and maintenance of ASO’s Identity and Access Management System (IAMS).

The candidate will need to understand ASO’s Identity and Access Management System (IAMS) and oversees development and maintenance of this system to meet business and compliance needs.

The candidate will work closely with the IT Risk Management department in all aspects of Identity and Access Management and compliance.

Roles & Responsibilities:

• Work as a technical expert with clients, analysts, programmers and other team members to develop solutions within IAMS.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Engage multiple stakeholders and leverage related security products or technologies to recommend solution architectures and designs needed to monitor and report on IAM related data across multiple governance agencies.
• Work closely with the project managers, Security and Compliance personnel, application developers and other administrators in creating functional, scalable and secure identity management solutions from design and development through implementation for business clients.
• Demonstrate a deep understanding of risk and change management, security policies and controls, user account life-cycle management, roles-based access, access management, active directory and other related Identity Management concepts.
• Work with client business, onboarding applications teams and understand the impact on their present identity and access workflows processes.
• Evaluate and identify industry solutions suitable for customers’ present and future requirements, fulfil existing gaps, is scalable, robust, easy to use and economically maintainable.
• Lead and prepare low level architectural design solutions, evaluate and finalize a robust and cost-effective solution which meets all the requirements and no impact on dependent applications.
• Design High Availability and Disaster Recovery architectures for IAMS.
• Prepare artifacts for data flow design diagrams with all use case diagrams which covers data modelling between IAMS and target applications.
• Perform data migration impact analysis and identify the solutions in new system.
• Develop new custom connectors related to Rest/Soap API
• Prepare a detailed deployment/ cut over plan with perfect go-live strategy which covers all the teams and all other dependent impacting (source and target) applications team’s activities.
• Co-ordinate with Change management team and implement change requests.
• After go-live, periodically review the system processes, quality of system results and update the weekly, monthly quarterly status reports to customer stake holders.
• Provide regular status updates to customer and technically lead the entire program to supervise, direct, implement and deliver the activities of entire team.
• Specifying technical requirements for leadership for data integrity, privacy and security of directory services.
• Specifying guidelines and supporting processes for integration, administration and maintenance
• Perform IAMS system patching and upgrades.

Job Requirements:

• Min 10 years’ experience in Identity and Access Management domain, with min 3 years’ experience in technical development, support and maintenance of Identity Governance tools.
• Experience with the top identity governance tools like Oracle IM/ Oracle IG, SailPoint, Saviynt, One identity solution.
• Experience in development and implementation of workflows and data integration/transformations in an identity management project using Oracle Identity Manager (OIM) workflow engine.
• Experience Custom Scheduled tasks, Custom SOA approval Workflows and Event Handlers, Knowledge in ADF UI Customization, Knowledge of configuring Segregation of Duties with OIM 11gR2/12C.

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10066563

Key Summary

The incumbent will be responsible to develop a volunteer management strategy and framework to foster strategic and sustainable collaborations with individuals and corporates to support the Foundation’s vision and mission. Manage the end-to-end volunteer management programme from recruitment to retention.

Key Responsibilities

Planning and Operations

• Develop a robust framework including recruitment and retention strategies, and risk management
• Review, enhance and implement volunteer management policies, processes and best practices (e.g. recruitment, training, deployment, development, recognition, engagement)
• Curate and co-curate volunteering opportunities with individual programmes
• Monitor, review and evaluate volunteers’ performance and outcomes of volunteering opportunities

Marketing and Outreach

• Plan, develop and manage all marketing and communications to drive recruitment and outreach efforts
• Identify and drive effective partnerships with schools, corporates, grassroots and other organisations
• Study emergency trends and behaviours to improve the volunteering experience with the Foundation
• Regular engagement with volunteers and timely acknowledgement, recognition, and appreciation

Administrative

• Manage in-house volunteer database to ensure up-to-date and accurate records
• Manage and maintain an up-to-date library of resources and material such as policies, forms, training packs and volunteer handbook etc
• Update and manage database of volunteers to ensure accurate and up-to-date records
• Any other duties assigned by the Director, Community Relations

Key Requirements

• Minimum Degree in related fields with 5 - 8 years of working experience and track record in volunteer management from planning to operations, and preferably with working knowledge in marketing and communications
• Possess knowledge of the NCSS Volunteer Management framework and the use of data in VMS/CMS
• An expert in project management, process improvement and strategic stakeholder engagement both in the corporate and individual levels
• Strong critical thinking, analysis and problem-solving skills
• Multi-tasker with the aptitude to adapt to multiple priorities and changes
• Creative, resourceful, proactive and well-organised

Salary range is indicative and commensurates with qualification and experience.

We sincerely regret that only shortlisted candidates will be notified.

Strategic Business Development

• Identify and capitalize on growth opportunities within the advanced manufacturing sector to support business expansion.
• Conduct comprehensive market research to analyze industry trends, workforce skill demands, and gaps in the talent pool.
• Design and execute strategic initiatives to enhance business growth and drive the adoption of training programs.

Client Relationship Management

• Build and maintain strong relationships with key stakeholders, including manufacturing firms, industry associations, and training providers.
• Serve as the primary liaison for clients, addressing inquiries, resolving concerns, and ensuring a positive client experience.

Training Program Development

• Collaborate with Institutes of Higher Learning (IHLs) and industry training providers to develop tailored training solutions that align with client needs.
• Evaluate and update training program content to ensure relevance, alignment with industry standards, and adaptability to emerging trends.
• Monitor the performance of training programs, gather client feedback, and implement continuous improvements.

Qualifications and Requirements

• Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
• A minimum of 3–4 years of experience in business development, marketing, or related roles within advanced manufacturing or industrial training sectors.
• Proven analytical skills with the ability to interpret market trends and derive actionable insights.
• Exceptional communication, negotiation, and relationship management skills.
• A proactive and results-oriented mindset with the ability to work collaboratively in a team and engage effectively with industry professionals.

About our client: Our client is a manufacturer of offshore drilling and production equipment that is well-suited for use in deepwater applications.

About the role:

• Technical focal point to support sales admin and proposal team for day to day quotation and tendering activities for the region.
• Ability to read and interpret customer’s tender technical specifications
• Provide costing reference to sales admin/proposal team for cost and delivery estimate.
• Work and furbish all technical related document including (but not limited to) technical clarification, datasheet, proposal drawing and tender technical answer sheet
• Participate in tendering and quotation activities whenever technical support is required; also to support sales and marketing team from technical perspective when needed.
• Collaborate with Sales, Engineering and Procurement teams to gather necessary information for proposal development
• Able to work in fast paced environment and meet tight schedules

About you:

• At least 5 years of experience in oil field wellhead equipment companies (subsea or surface); At least 3 years’ experience in engineering position;
• Bachelor’s Degree in Engineering preferred; Diploma with 10 years of relevant working experience could also be considered.
• Prior experience in tendering and customer interfacing with oil companies (i.e. via meeting, phone call, written form tendering clarification etc.) will be a big plus
• Experience with CAD software such as SolidWorks, AutoCAD
• Good communication and interpersonal skills
• Knowledge of computer and applications such as Microsoft Word, Excel, PowerPoint and SharePoint
• Knowledge and good understanding of API and relevant industry standards is preferred

Other:

• Work location: Tuas (pick-up transport provided)
• Work hours: Monday to Friday (8am to 5.15pm)

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

About our client: Our client is a mechanical contractor providing a full range of services for plant construction in Oil&Gas industry.

About the role:

• Prepare tender schedules and preliminary master programmes, ensuring detailed task sequences align with contractual requirements and stipulated contractual period.
• Work closely with the bid team to provide schedule input during the tendering process, supporting accurate estimation and planning.
• Develop and maintain detailed project schedules using project management software like Primavera Project Planner P6 and Microsoft Office Suite.
• Establish baseline schedules and monitor progress against this benchmarks & implementing critical float path analysis to determine problem areas and alert the project team to critical scheduling issues.
• Create detailed resource plans, including manpower, equipment, and materials, to meet project demands.
• Provides progress reporting (Daily, Weekly & Monthly), developing/updating progress curves, documents and briefing materials as required to assess progress, key milestones, delays, and resource utilization.
• Performs project performance analysis including earned value through the analysis of man-hour resources including productivity of workforce and equipment resources to monitor construction expenses/cost against planning.
• Develops creative reporting tools (i.e. Gantt charts, activity network diagrams and etc) to communicate complex project sequencing and progress assessments.

About you:

• Bachelor's degree in Civil Engineering, Mechanical Engineering, or a related field.
• 3 - 5 years in project scheduling, preferably in construction or mechanical contracting.
• Proficient in Primavera P6 and Microsoft Office Suite.
• Strong knowledge of project scheduling, baseline management, and critical path analysis.
• Experience with resource planning (manpower, equipment, materials) and earned value management.
• Ability to prepare progress reports and project performance analysis.
• Proficient in creating Gantt charts and activity network diagrams.
• Attention to detail and ability to identify potential project delays.
• Strong communication skills for reporting and collaboration.
• Problem-solving mindset with the ability to work under pressure.
  

Other:

• Contract duration: 18 months (subject to extension)
• Work location: Jurong Island (pick-up transport provided)
• Work hours: 44 hours work week

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage