· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Organize the management of contracts with vendors and suppliers by delegating responsibilities and discussing anticipated outcomes.

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Assess the performance of the project in order to pinpoint areas that can be improved.

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

· Determine and define project scope and objectives

· Predict resources needed to reach objectives and manage resources in an effective and efficient manner

· End-to-end project delivery experience

· Track project costs in order to meet budget

· Engage all stakeholders, develop and manage a detailed project schedule and work plan

· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress including financials

· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables

· Utilize industry best practices, techniques, and standards throughout entire project execution

· Monitor progress and make adjustments as needed

· Measure project performance to identify areas for improvement

. Knowledgeable in both Software/ Application and Infrastructure

· Must have worked in Agile environment and is hands-on with Jira and Agile methodologies to perform the role of Scrum Master as well.

· Must be able to work as an individual contributor.

. Good Communication and leadership skill

We are seeking a highly quantitative, process and detail-oriented Program Manager to join the central team of our APAC Sales Strategic Planning & Operations (SSPO) Team. The mission of the APAC SSPO team is to maximize business performance by being the objective, trusted partner to the sales organization – through strategic planning, driving critical projects in partnership with cross functional teams and operational excellence. The successful candidate will be part of the central APAC SSPO team. The central team covers reporting, planning and operational processes and works with the broader APAC SSPO team and other cross functional teams to drive implementation of strategic decisions. The candidate is expected to combine strategic and operational planning, analysis and decision-making skills with highly analytical insights. Stakeholder management and communication skills are necessary. The candidate is expected to work well independently and in collaboration and be comfortable with working in a fast-paced, dynamic environment.

Responsibilities

• Support management in strategic, business and operational planning. Support key leadership meetings and offsites, facilitate leadership alignment on key issues and opportunities
• Identify, scope and deliver critical projects and initiatives, partnering with cross-functional teams across the organization
• Drive efficient processes (e.g. KPIs, revenue reporting, annual planning process, quota setting, portfolio selection, revenue reporting, opex & headcount) as well as other sales processes to support the broader APAC SSPO team
• Collaborate closely with sister teams and XFN SSPO to scale best practices and drive alignment with global processes
• Conduct revenue analysis to identify trends and factors of growth. Monitor forecasts and benchmark performance while understanding the sources of deviation. Consolidate and present insights to APAC leadership
• Lead APAC wide projects and/or implement the program framework for global initiatives for local implementation
• Autonomously handle ad-hoc requests from the business

Minimum Qualifications

• Bachelor's degree in a business, marketing, analytical or related field (e.g. Business, Marketing, Engineering, Mathematics, Statistics, or Economics)
• 7+ years of experience leading strategy and operations projects in a consulting environment, corporate strategy/operations team, quantitative field (e.g. investment banking, private equity) or similar tech company
• Distinctive problem solving and analytical skills, ability to solve complex and diverse business problems (commercial, operational, organizational)
• Experience leading and influencing stakeholders at all levels of an organization. Design, lead and execute analysis and effectively communicate insights
• Proficiency with SQL and experience extracting data from large / complex databases
• Strong communication & presentation skills

Preferred Qualifications

• Experience in data visualizations and building scalable reporting tools
• Experience in the digital media industry. Understanding of organizational dynamics, operating experience with large and complex organizations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Company’s Profile
Julian Grey’s client is a solution provider for security and enterprise applications.

Responsibilities

• Deliver project milestones, install hardware/software, and troubleshoot issues during implementation.
• Draft and execute Statements of Work (SOW), coordinating issue resolution with external parties.
• Participate in System Acceptance Tests, collaborating with vendors and customers.
• Create and update technical documentation, emphasizing clear network topologies.
• Produce SOW, system handover documents, and maintain inventory records.

Requirements

• Proficient in Linux operating systems.
• Well-versed in Networking, Firewall, and Fiber-Optic transmission devices.
• Acquainted with Big Data technologies; preferred background in implementation and system maintenance.
• Advantageous experience in Virtualization.

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https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Our client, a leading provider of hardware solutions for the Data Center Industry. With a commitment to Innovation and excellence, they aim to establish a significant presence in the Singapore Market and expand their global footprint. With this expansion plan, they are hiring:

Data Center Sales Leader / Head of Sales (Singapore, Power Solutions)

Job Description:

Market Strategy, Sales Execution, and New Market Exploration: Lead the development and aggressive execution of targeted sales strategies to penetrate the Singapore and Southeast Asia data center markets. Focus on Data Center Operators, Facility Managers, and Enterprises, proactively identifying and pursuing new business opportunities while staying ahead of market trends and competitor activities. Forge, establish, and nurture strategic relationships and partnerships with key decision-makers seeking advanced power solutions, cooling systems, rack and enclosure solutions, and monitoring and edge technologies, particularly in electrical and mechanical infrastructure. Demonstrate a relentless pursuit of new business (Hunt), securing accounts and expanding market share, all while driving growth and enhancing market visibility. Adopt a tenacious, results-driven approach to uncover untapped prospects and expand the company’s footprint across the region.

Customer-Centric Solutions: Engage with potential customers to deeply understand their unique needs, positioning yourself as a solutions provider, not just a vendor. Focus on showcasing our unique service capabilities with a tailored approach, offering integrated hardware solutions that demonstrate quality, innovation, and customer satisfaction. Prioritize new business acquisition (Hunting) through compelling proposals and sales strategies that resonate with new prospects.

Internal Collaboration & Project Delivery: Collaborate closely with internal teams—engineering, product development, and operations—to align on sales initiatives and ensure smooth delivery of solutions. Actively drive the sales process through to successful project execution, maintaining high standards of quality and customer satisfaction.

Job Requirements:

• Bachelor's degree or higher, preferably with at least 3 years of leading & People management experience and a minimum of 5 years of relevant sales/hunting experience in the Data Center sector, specifically in Singapore.
• Strong network with established relationships with clients/decision makers of data centers, colocation service providers, Data Center Operators, Facility Managers, and Enterprises are significant assets.
• Fluency in both English and Chinese is essential for this role. The candidate must be able to speak, read, write and or translate Chinese documents into English and vice versa when needed, understands complex materials or technical terms in both languages, communicate effectively with Chinese-speaking counterparts or with Headquarters, and effectively engage with clients in Singapore and the wider region, where English is the primary language for communication.
• Experience in Southeast Asia Sales, with familiarity with industry-specific terminology in the power sector, is advantageous with proven track record in sales, showcasing expertise with data center hardware, including power solutions, cooling solutions, rack and enclosure solutions, and monitoring and edge solutions, particularly in electrical and mechanical equipment.
• Strong market analysis, promotion, and development skills, with a keen sense of market trends and project operation experience.
• Exceptional communication, negotiation, and sales skills, demonstrating the ability to independently drive and complete sales tasks with confidence.
• Strong team spirit and ability to collaborate effectively with cross-departmental teams.

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Develop and maintain the project schedule to manage timelines and commitments effectively.
• Plan and oversee equipment and labor for project activities.
• Create and update pre-construction and construction programs.
• Report on project progress daily, weekly, and monthly.
• Assist with claims analysis using scheduling tools for accurate activity representation.
• Define project activities based on the Master Project Schedule and resource availability.
• Compare actual progress with the baseline using S-Curves and Manpower Histograms.
• Forecast and set productivity targets for weekly and monthly work.
• Regularly update and maintain the Baseline Schedule, analyzing impacts of changes.
• Adjust schedules based on site conditions and propose changes for variances.
• Conduct site inspections to verify progress and document findings.

Requirements:

• Minimum Diploma in Electrical Engineering
• Proficient with PrimaveraP6 Software

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https://www.facebook.com/juliangreygroup/
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Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Our client, a fast-growing IT solution provider in Singapore, offers comprehensive IT support services tailored to customer needs, delivering innovative technology and outsourcing solutions to meet evolving demands. They are seeking a client-focused Resource Service Delivery Manager to oversee Manpower Augmentation services. This role ensures efficient delivery of client’s Project manpower needs while upholding quality standards.

Key Responsibilities:

• Oversee the recruitment, selection, and onboarding of highly skilled talents in alignment with client requirements.
• Act as the project owner, providing reports on SLA performance, employee performance, project challenges, and potential improvement solutions.
• Ensure the seamless deployment of talents to support client projects while adhering to policies and regulations.
• Collaborate with in-house recruiters to optimize hiring strategies and meet manpower demands within deadlines.
• Lead end-to-end staff augmentation services, ensuring contracted SLA fulfilment, operational excellence, and efficient resource allocation.
• Serve as the primary point of contact for clients, ensuring their manpower needs and project goals are fully understood and achieved.
• Build and maintain strong client relationships through regular performance reviews and proactive issue resolution. Proactively identify and mitigate risks to maintain client satisfaction.
• Provide clients with regular updates and insights on talent performance and project progress.
• Build and maintain strategic relationships with internal stakeholders and customers.
• Lead and coordinate HR operations for deployed resources, including contracts, payroll, compliance, and grievance resolution.
• Develop and implement efficient processes to uphold high standards of service delivery.
• Monitor project timelines, resource allocation, and overall satisfaction to ensure client success.
• Provide monthly service performance reporting and ensure P&L accountability, including invoicing accuracy and collections.
• Manage and mentor a team of recruiters, resourcers, and HR operations staff, fostering a collaborative and high-performance culture.
• Set clear performance goals for the team, providing ongoing coaching and feedback.
• Guide junior on-site team leads to deliver services that meet or exceed expectations.
• Manage talent retention, deployment, and transitions as required.
• Champion professional development and training initiatives to enhance team capabilities.
• Track and analyse key performance metrics for deployed resources and team operations.
• Prepare and present detailed reports to internal stakeholders and clients on resource utilization, project outcomes, and areas for improvement.
• Provide monthly/quarterly reporting (covering both clients and employees) on service metrics, performance, and market trends.

Requirements:

• Bachelor's or Master's degree in IT or a related field, with over 10 years of experience in IT outsourcing and at least 3 years in direct team management.
• Familiarity with ITIL v4 (certification preferred) and PMP certification is highly desirable.
• Strong organizational and leadership abilities, with the capacity to manage diverse teams effectively.
• Proven experience working in a matrix environment and managing partnership relationships.
• Proactive and adaptable, with the ability to maintain a balanced perspective to achieve mutually beneficial solutions.
• A strong customer service orientation, focused on exceeding client expectations.

Only Short-Listed Candidates will be Notified & Contacted.

PrimeStaff Management Services Pte Ltd

EA License No.: 95C5411

EA Personnel Reg. No.: R1106591

On behalf of our client we are looking for Software developer .Net to work on one on one basis on various tasks.

Job role: C# Developer:

• Good experiences (3+ years) in professional software development with Visual Studio, MS SQL Server and C#
• Understanding and very good practical experiences of agile process (SCRUM)
• Advanced knowledge and understanding of mathematic and geometric
• Very Good knowledge of Azure DevOps (TFS and GIT)
• Good knowledge of software pattern; Writing unit-tests
• Excellent team-worker & proactive problem-solving skills
• Long-term experiences (4+ years) in programming Restful WebAPIs.

Kindly be informed that only shortlisted candidates will be contacted.

Khandalkar Deepti Sunil

Direct line: 66318505 (Ext.309)

EA License No: 19C9769

Email: [email protected]

Personnel Registration Number: R1545009

Company Profile:

Julian Grey’s client is a trusted leader in the Beauty, Medical, and Wellness industry, serving the Asia-Pacific region for 3 decades. They specialize in providing innovative, high-quality solutions to support industry specialists in delivering exceptional results.

Responsibilities:

• Develop and nurture relationships with new and existing clients to drive business growth.

• Actively follow up on sales inquiries and pursue potential leads to achieve sales targets.

• Strategize and implement initiatives to expand market share and grow the client base.

• Collaborate with internal teams to provide tailored marketing solutions that meet client needs.

Requirements:

• Minimum GCE ‘O’ Level qualification.

• At least 2 years of relevant experience in the beauty or aesthetics industry is highly desirable.

• Strong communication and interpersonal skills, with a proactive approach to sales and client engagement.

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https://www.instagram.com/juliangreygroup/

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Please WA Adelphe @ 93825955

Shortlisted candidates will be notified

Adelphe Peok

Reg No. R1981957

Julian Grey Corporate Advisory Pte. Ltd.

EA License No: 19C9568

about the company

Our client, one of the top 5 life insurance company in singapore, providing a wide range of life coverage and employee benefits.

about the job

In this position as a Business Development Manager, you will be expected to participate in RFPs and closure of new business through the various distribution channels such as Brokers, FAs and Direct channel. The ideal incumbent is expected to establish and maintain strong working relationships with all internal and external stakeholders which includes clients, intermediaries, business partners.

You will provide support to the Team Lead in developing value propositions and engagement activities to increase pooling sales opportunities and work with clients and intermediaries on the desired plan design program taking into consideration the operational aspects.

** Involved in new business acquisition (Corporate clients)
** Offers hybrid work arrangement
** Attractive basic salary + flexi benefits + medical benefits + mobile allowance and annual leave
** Office is centrally located

** You will be measured according to team target, not individual target

Skills & experience required

• 3+ years of business development experience in Group insurance/employee benefits
• Experience with life insurer preferred
• Equipped with HI, M5, M9 (Good to have but not mandatory)
• Strong knowledge of Life and Health insurance
• Results Oriented/Goals Driven with good communication skills
• Team player with positive work
• Good level of numeracy and literacy

If the above position interest you, kindly click on the ‘apply now’.

EA: 94C3609/R132534

Applicants must be fully vaccinated or have a valid exemption in accordance with MOM’s regulations to allow them to enter the workplace. Applicants may be required to share verifiable COVID-19 vaccination documents or proof of a valid exemption at the point of offer. Randstad Pte. Limited and/or the Client reserves the right to withdraw an offer if the applicant fails to provide verifiable COVID-19 vaccination and/or proof of exemption documents.

This is a permanent role for a regional company working in the infrastructure construction company. The incumbent must be willing to work on Jurong Island.

Must be hands-on Primavera P6

• Degree or equivalent in Civil/Mechanical engineering

• Minimum 4 years in Oil & gas, Process/chemical plant EPC projects experience

- Content Creation: Write and update content for the website, social media, and newsletters.

- Website Management: Assist in updating website content, ensuring it is aligned with current marketing campaigns and compliant with branding guidelines. Support website performance tracking, recommending content or design enhancements based on analytics.

- Digital Marketing: Help with social media posts, email campaigns etc. Help with content scheduling, optimizing posting times, and tracking campaign performance.

- Customer Experience & Marketing Strategy : Assist in developing strategies to improve customer experience and support marketing planning.

Requirement

Strong in content and writing

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct.
• Monitor campaign delivery and reconcile any under deliveries.
• Assist with auditing process across specific client base.
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments.
• Work closely with Planners to ensure all the media plans are as per latest MOCO template and make sure all elements are incorporated.
• Prepare CI for all mediums and help Planners manage all material submission timelines.

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Processing billing instructions with finance/shared service teams
• Mapping vendor invoices against billing instructions
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Media plan actualization and reconciliation on monthly basis. Support Planners to update the media plans based on actualized amount.
• Participate in finance WIP & Precision billing meetings to make sure Client's invoices get processed and meet billing timelines.
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion before end of following month of activity
• Resolve/respond to client billing queries

• Lead the tender team to prepare tender submission for new building construction projects.
• Handle tender works and provide the directions on planning, construction technique, quality of tender submission documents, risk and issue management, tender price negotiation with suppliers and subcons for finalization.
• Check tender documents, scope of works, checking the feasibility for qualification, financial criteria.
• Manage the presentations, risk matrix, information to top management to get approval for bidding.
• Prepare technical & commercial bids as per the tender requirements.

Requirements:

• Degree in Civil Engineering recognised by the PE Board.
• At least 7 years as a Project Manager experience in tendering of new Building Construction Projects in Singapore for Mega Projects.
• Strong knowledge in all aspects of construction projects including budgeting, and scheduling and able to understand project implications.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R1326740

• Singapore Based (Current project - Jurong or Woodlands Area)
• 5 Days Mon-Fri (830am to 530pm)
• Degree in Mechanical Engineering or. Diploma in Mechanical Engineering with working experience; Training Provided
• Career Progression Opportunities

Responsibilities

• Able to manage project with minimal supervision;
• Attends external project kick-off meetings, meetings with clients or consultants as well as technical and co-ordination meetings, project meetings and internal project closure meeting;
• Ensures the adherence to the safe work procedure (SWP) established; and implement risk control measures;
• Resolves site problems proactively in a timely manner;
• Ensures the timely preparation of project progress and other reports;
• Follows up on all aspects of QA/QC matters; records all defects works and ensure proper documentation;
• Co-ordinates daily activities of workers’ duties and to ensure that they are performed in a proper manner;
• Makes daily checks on work progress, housekeeping and safety implementation on site with safety personnel;
• Assists in cost control by reducing materials wastage, usage of tools and equipment, etc;
• Request and initiate orders of materials required for projects;
• Documentation on project progress and damage;
• Ensures proper project documentation including email communication;
• Any other related duties as assigned.

Requirement

• Degree in Mechanical Engineering or. Diploma in Mechanical Engineering with working experience.
• Knowledgeable in MS Office, MS Project and able to read construction drawing.
• Training Provided

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• Audit Execution: Plan, perform, and lead internal audits focused on Change Transformation, covering project governance, Agile/Classic delivery, financial/resource management, and Ways of Working (WOW).
• Complex Audits: Handle high-risk, multi-location audits and collaborate with Group and Country stakeholders to address key concerns effectively.
• Reporting & Recommendations: Deliver clear, actionable, and value-added audit reports with recommendations to improve Change Management processes.
• Advisory & Knowledge Sharing: Provide guidance on Change Management to audit teams, assist in process standardization, and document risks, controls, and test procedures.
• Risk Assessment & Tracking: Conduct risk assessments, monitor key Change-related risks, and track audit issues raised by GIA, regulators, or monitors.
• Regulatory Compliance: Stay updated on laws, regulations, and emerging risks, ensuring adherence to the Group’s regulatory and business standards.
• Stakeholder Collaboration: Build strong working relationships with key business leaders, audit teams, and stakeholders to facilitate integrated audit work and sound recommendations.

Requirements:

• Experience & Knowledge: 5+ years in audit or Change/Project Management (preferably in banking/financial services), with expertise in Agile concepts and risk-based methodologies.
• Education & Certifications: Bachelor’s degree and professional certifications like CIA, CISA, PMP, or Agile Scrum Master are preferred.
• Skills: Strong analytical, problem-solving, and communication skills, with the ability to simplify complex technical issues for stakeholders.
• Interpersonal Abilities: Builds effective relationships with audit teams and business leaders, with a proactive, self-motivated approach.

About the job

We are an established leading Asian Investment firm with over USD4bn assets under management. We are looking to hire a Senior Analyst, Fund Operations to be based in Singapore, reporting to the Head of Operations to oversee the end-to-end Fund Operation matters of the firm.

Key Responsibilities:

• Perform cash/securities/trade reconciliation and NAV accounting
• Review invoices, and process monthly fund expense payments
• Assist in managing and tracking of client subscription and redemption processes
• Assist in trade lifecycle management when needed
• Liaise with auditors, fund administrators, tax agents and lawyers on all finance and operational matters
• Assist with management, client and regulatory reporting

Requirements:

• Bachelor’s degree in Accounting, Finance, or related field.
• Minimum 3 years of experience working in fund operations within a hedge fund or fund accounting with a fund administrator.
• Strong work ethic, meticulous, ability to multi-task effectively, solid organizational and time management skills in a fast-paced environment

If you are interested, apply online today. We regret to inform that only suitable candidates will be contacted for further discussion. All data will be used for recruitment purposes only.

About the company

Raintree is Singapore based External Asset Manager with a Capital Market Services license issued by the Monetary Authority of Singapore (MAS). Raintree was founded by a team of seasoned investment managers who hailed from one of the largest Discretionary Portfolio Management team in Asia and was designed to be a platform for investors seeking competent, independent, and comprehensive solutions for their investment needs.

Roles & Responsibilities

· Primary focus in Southeast Asia markets

· Serve as the main contact for clients on their accounts and investment needs.

· Understanding and keeping updated with clients' needs and circumstances

· Serving as a communication bridge between the firm, custodian banks and the clients

· Developing investment solution customised to each client's unique needs

· Together with the firm's investment team, advised clients on investment products and services to help them make informed decisions.

· Manage client inquiries, complaints, and feedback professionally and follow up to ensure resolution.

· Stay informed on industry trends, product knowledge, and best practices to better serve clients.

Job Requirement:

· Minimum of 5 years of experience in a similar capacity from a reputable bank

· Bachelor's degree, preferably with majors related to finance and investment

· Team player

· Proficiency in negotiation and conflict resolution.

· Strong organisational and time management skills.

· Adaptable with a proactive problem-solving approach.

Job Description:

O+O Service Delivery Manager will be responsible for L’Oreal North Asia & SAPMENA online and offline platform operation including eCommerce, OMS, CRM.

Manage Relationship with business on Run service

• In charge of Run activities for applications or services and conduct business review with business representatives
• Manage escalation from business teams and ensure business continuity and follow till closure
• Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)
• Own critical outbound communications from IT with business
• Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams
• Track and ensure business satisfaction and take necessary action to improve CSAT progressively

Monitor and control service delivery

• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review
• Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable
• Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence
• Work with Application management service partner to generate actionable insights to improve system availability and performance
• Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits
• Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams
• Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)
• Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions

The role:

This role not only governs operation vendors to provide daily IT operation support to business users but also requires very hands-on work resolving and preparing incident reports for critical/P1 incidents. It always acts as the SPOC(Single Point of Contact) from the Zone IT Operation team to manage business requirements and expectations for IT Support.

This role needs to work closely with the project team during the new project transition, including optimizing the handover process, redefining the knowledge-sharing checklist, and reviewing and sharing critical incidents post-go-live or under the AMS operation scope.

This role will also need to work closely with the non-digital domain IT SDMs to provide one IT operation support, including but not limited to Infrastructure, Security, Network, and Integration, as well as local digital IT counterparts, Global IT and CDMO, and platform support teams.

Key Job Accountabilities:

• Take the responsibility for all incidents and service requests backlog management post project go-live.
• Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.
• Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.
• Proactive to drive or initial discussion with internal or external teams to align cross domain support process.
• Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.
• Responsible for inbound and outbound data monitoring (API & batch file both) governance, ensure E2E data quality management take in place across all ecosystems.
• Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.
• Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.
• Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.
• Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.
• Account Request management including creation/modification/deactivation and audit support.
• Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.
• Follow global standard ITSM policy and streamline to NA&SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.

Profile & Position Requirements :

• At least 5 years Online or Offline IT operation experience in multicultural company, preferably with the knowledge of Anchanto, Salesforce, GCP, Tealium platforms support.
• With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.
• Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.
• Good time management skill to handle multiple tasks in an aglitiy way.
• Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.
• Proactive and self-motivated person, a good team player.
• ITIL certification and PMP certification is preferred.

This is an Agency position in the Asia office, based in Singapore

Collaborate with APAC senior leadership and represent Chubb Life Global Agency team to formulate the following to achieve Chubb Life’s strategic ambitions in targeted markets.

Responsibilities:

• Compensation (Commission Structure, Basic and Leader Overriding) – Support local business unit to build new, make enhancement on existing, check and balance (with short/long term financial implication, sensitivity testing, risk analysis, market benchmark, control mechanism) before implementation. Review current compensation effectiveness periodically. Make recommendations to meet business objectives.
• Compensation (Indirect expenses) - Review local compensation effectiveness periodically. Especially to oversight on large expenses items including foreign trips, agency office space, MDRT initiatives, recruitment initiatives. Make recommendations to meet business objectives.
• New agency model (2 tiers compensation system, Champion Hubb, One Chubb, Referral) – Lead and ensure successful local implementation. Continuously track and review performance. Make adjustment and recommendations as needed.
• Channel efficiency - Review, forecast local agency channel value and profitability. Study management expenses and acquisition cost (example staff manpower, salary and compensation effectiveness, organisation chart and span of control, etc) Make recommendations to meet business objectives.
• Channel quality – Persistency (renewal business) management including local performance and initiatives tracking and implementation. Also to lead and manage any Risk, Compliance, Legal framework, scorecard and related initiatives.
• Industry recruitment – Support local to attract external industry leaders via competitive financial scheme (design, review, enhance, negotiate as needed), build comprehensive presentation slides, review contract terms and conditions, coordinate support and seek approval from stakeholders in local and global office. Develop on-boarding team, track early-stage performance to ensure successful business plan execution.

Knowledge and Skills:

• Direct hands-on experience in agency compensation, commission and expenses account.
• Direct hands-on experience on different agency model (including multiple tiers, different layers, full-time/part-time, add-on financing, branch model, GA model, outhouse/inhouse).
• Oversight on daily, weekly, monthly, quarterly yearly data and information. Advance skills on observations, forecast and predictions. Heads-up on strong and weak indicators and relevance performance.
• Apply data analytics skills and knowledge (with advance in Microsoft Excel). Support strategic planning in both short and long term to meet business objectives.
• Apply presentation skills and illustrate ideas, observations, actions, recommendations (with advance in Microsoft Power Point).
• Apply project management skills and knowledge (with Microsoft Visio or/and Project). Multi-tasking capabilities.
• Strong management and leadership skills for complex and multi-dimensional issues and high level of innovation and creativity in resolving problems.
• Strong leadership, interpersonal and influencing skills especially at Level-C.
• Team player with good working relationship with all staff levels.

Qualifications:

• Bachelor’s degree minimum, relevant professional industry qualification preferred 10+ years job experience in life insurance in Asia markets, with at least 5 years focusing on agency development or related.
• Good at details and tracking including project management and execution.
• Good command in English and one native language (Asia) in both speaking and writing.
• Good team player, gain trust, add value to local business, stay close to the front-line.
• Strong business sense, quick thinking and accept ad-hoc challenges.
• High degree of independence.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Executive and invite talented individuals to join us in our mission.

Job Description:

• Develop and implement marketing and business development strategies to achieve assigned sales targets.
• Identify high growth areas and expand School identity in Indonesia, VIetnam, Thailand and Philippines.
• Recruit, train and establish good working relations with agents for student recruitment.
• Establish partnerships with education institution and colleges across different geographical locations.
• Participate in local and overseas exhibitions, open houses, road shows for agent and student recruitment.
• Conduct pre-course counselling for prospective students and attend to enquiries through phone, email and walk-in appointments.
• Work closely with other department stakeholders to support, implement and execute the student recruitment plans.
• Provide administrative and operation support to the Deputy Director of Student Recruitment & Admissions, and Director of Student Recruitment & Admissions.

Requirements:

• Diploma or Bachelor degree qualification in Sales & Marketing or related field.
• 3 years of student recruitment experience in a private education institution.
• Driven by a passion for student recruitment activities, with a strong goal-oriented focus.

Remuneration will commensurate with sales targets.

As part of our continued growth and innovation of our Sustainability services, ERM Singapore is seeking a motivated Consulting Associate who is interested in participating in a variety of projects to help deliver on increasing demand of Technical, ESG and Merger & Acquisition (M&A) related projects. The candidate may also have exposure to physical and transition risk (Climate Change) projects and Sustainable Finance related projects.

This is an excellent career opportunity to work with the world largest pure-play sustainability consultancy firm. We are working on challenging projects for the world’s leading organizations. Access to ERM's worldwide network of Technical, Environmental, Social, Health and Safety experts, will provide best practice knowledge sharing across the industry and ongoing learning opportunities for everyone.

This role is to support expansion of ERM Singapore as the Southeast Asia (SEA) Hub.

RESPONSIBILITIES:

• Supporting project teams on the delivery of a wide range of corporate sustainability/ESG and M&A in Singapore and Southeast Asia
• Act as a consultant and contribute to projects under direction from Line Manager or Partners, such as conducting Technical and Environmental Due Diligence, Advisory, Reporting, ESG Raters Support (e.g. CDP, DJSI, MSCI, Sustainalytics, GRESB), among others.
• Review, analyse and manage Virtual Data Rooms (VDR) on behalf of the project team.
• Perform tasks within scope/budget/schedule expectations and ensure quality standards on project deliverables.
• Interact and maintain successful relationships with ERM employees and support the project managers and Partners with successful communication with Clients and Subcontractors, where required.

QUALIFICATIONS:

• Qualification in Engineering, Environmental Engineering, Environmental Science, or related field.
• Internship experience in an engineering or environmental consultancy, industry or environment focused non-governmental organizations is a plus.
• Knowledge of ESG reporting, frameworks, and raters is a plus.
• Versatile and fast learner with strong critical thinking skills.
• Ability to multi-task, maintain flexibility, travel, and work independently with minimal supervision.
• Ability to work in a fast-paced environment and work with short deadlines together with the project team.
• Strong communication and presentation skills and ability to work in a team is essential.
• Strong skills with MS Office applications.
• Must be able to execute quality work, and ensure high standards are being achieved by yourself and the team.
• Excellent report writing skills. Fluency in written and spoken English is essential. Fluency in any written and spoken Asian language is a plus

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Admissions Executive and invite talented individuals to join us in our mission.

Responsibilities:

• Analyse the applications of prospective students (local and aboard) based on admission policies.
• Responsible for all students’ status on their Student Pass application, appeal, issuance, costs incurred etc.
• Responsible for all Agent application, renewal and update of agent list as required under Skillfuture Guidance Documents.
• Familiar with Immigration Checkpoints & Authority ("ICA") for application cases and handle the creation of SOLAR+ accounts.
• Provide support to recruitment team on preparation of admission documents and hosting student enquiries online and on-site.
• Participate in all student recruitment events, open houses, school fairs, information sessions, exhibitions, school visits and off-campus events.
• Maintain a database of student information, student feedbacks in order to generate student reports whenever required.
• Provide administrative support as assigned by the Admissions Manager, and Director of Student Recruitment & Admissions.

Requirements:

• Diploma or Bachelor degree qualification in Business Administration or related field.
• 2 years of relevant working experience in a private education institution.
• Highly organised, meticulous, able to prioritise and multitask.
• Ability to handle confidential information with discretion.
• Ability to be operationally hands-on, proactive mindset, and committed to delivering results within stipulated timelines.

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Recruitment Manager and invite talented individuals to join us in our mission.

Responsibilities:

• Collaborate with the team to drive marketing and business development strategies.
• Identify high-growth areas and expand brand identity in China and beyond.
• Recruit, train, and establish good working relations with agents for student recruitment.
• Establish partnerships with educational institutions and colleges, both locally and overseas.
• Participate in educational exhibitions, open houses, and roadshows for agents & student recruitment activites.
• Conduct pre-course counselling for prospective students and attend to enquiries.
• Collaborate closely with departmental stakeholders to support, implement, and execute student recruitment plans.
• Provide support for other assignments as directed by the HOD and President.

Requirements:

• Bachelor’s or master’s degree qualification in Business Administration or related field.
• 3 years of relevant working experience, preferably in a private education institution.
• Ability to handle confidential information with discretion.

Network Consultant

Smart IMS is a leading provider of information technology solutions, offering a wide range of services to businesses worldwide. With a strong focus on innovation and customer satisfaction, we help organizations streamline operations, improve efficiency, and achieve their strategic goals.

We are currently looking for a Network Consultant to provide technical expertise and guidance within the Perimeter Security and Threat Prevention.

Responsibilities:

- Point of contact for the Threat Prevention domain.

- Provide technical consulting on Network web proxy and malware detection technology.

- Migrate and upgrade initiatives global rollout.

- Transform business requirements into proxy policy

- Design firewall and load balancing policy

Requirements:

- Understanding of network DMZ environment

- Knowledge on Network Web Proxy or Web Content Filtering

- Familiar with network security protocols

Additional Information:

- Location: HarbourFront

- Working hours: Monday to Friday, 9 am to 6 pm.

- Competitive salary commensurate with experience, with 14 days of Annual Leave and above market medical coverage / insurance.

- Start off as a 1-year contract with 2 months' notice period.