• Act in a key support role for assigned projects.   
• Establish and facilitate regular project meetings. 
• Collect and analyze business requirements and transfer them to accurate specifications and deliverables. 
• Monitor productivity and progress by driving the surveyor team and/or vendors to meet project timelines according to the planned schedule. 
  • Initiate the request for recruitment and training of surveyors; work closely with the Recruitment team to ensure NIQ’s data collection needs are fully met 
  • Monitor the quality and productivity of surveyors (e.g., contact status, Data Quality Analysis, etc.), provide feedback, and document all performance and disciplinary issues 
  • Ensure on-time data delivery and perform validation checks on surveyors’ work and accompany/observe a sample of their interviews 
• Provide timely communication and feedback to the surveyor team and/or vendors to ensure high-quality and timely delivery.   
  • Coordinate team of surveyors and/or vendors to conduct field data collection as per NIQ Standards and documented processes and procedures 
  • Travel island-wide to provide guidance and fieldwork shadowing to the field surveyors   
  • Provide deserved recognition and ongoing performance feedback to surveyors to improve their morale and motivation, and encourage continuous improvement 
• Design fieldwork schedule to align resource allocation and timeline. 
• Proactively identify and manage the resolution of risks and issues that may negatively impact fieldwork deliverables. 
• Support/deploy business continuity plans to enable recovery from an emergency or disaster. 
• Documents, shares, and leverages project lessons learned and promotes best practices for continuous improvement. 
• Ensure all internal systems and documentation are updated in a timely manner. 

A little bit about you

You are flexible and easily adapt to a dynamic work environment, build strong engagement with key partners, and excel in stakeholder management. You work in an organized and efficient manner with high utilization of your and your team’s time as well as optimal utilization of operations resources. You have a can-do attitude, you are self-motivated, have negotiating skills and you are a great communicator. You work collaboratively within a dynamic and challenging environment while maintaining high standards. 

The candidate must be physically located within Singapore and must be a Country/Region Resident.

This is a role in the in-house client-dedicated Team in Keywords Singapore.  The Lead LPM role will support the client’s Localisation team and will work closely with the client’s tools, processes and personnel.

In this role, the Lead LPM will need to master file delivery management to support the client’s localisation and LQA requests.

The Lead LPM will manage the hand off and delivery of multiple localisation projects of different sizes, simultaneously within the timeframe agreed with the client.

Responsibilities:

Client Relationship:

• Work closely with the client’s localisation team on project specifications.
• Communicate regularly and professionally with the client’s localisation team.

Communication:

• Manage all communication channels on assigned projects.
• Ensure communication is clear and concise on project requirements to other Keywords offices and the client’s language providers and development teams.

Project Management:

• Work with the client’s localisation tool to organise tasks and deliveries.
• Hand off files to the client’s language providers, including Keywords.
• Monitor status and track delivery of projects.
• Seek solutions for issues that arise during projects and escalate risks as necessary.
• Propose improvements to process where applicable.

Teamwork:

• Work as part of in-house client-dedicated teams in Keywords.
• Build good working relationships with all client-dedicated team members in Keywords.
• Build working relationships and daily cooperation with the Keywords LPMs and Keywords Leads for Localisation and LQA.
• Build good working relationships with other Keywords offices, language providers and developers, working on the client’s localisation.
• Support the other LPMs and assist the Keywords Team Leads in daily operation.

Reporting:

• Conduct project presentations and compile daily, weekly and monthly and ad hoc reports as appropriate.
• Escalate any material issues that arise on a project to the LPMs and Team Manager and agree how to manage and communicate these with the client.
• Participate in regular internal and client meetings.
• Participate in business reviews with both internal and external stake holders.

Personal development:

• Take responsibility for personal learning and training needs.

• Only open for Singaporeans
• Degree / Diploma in Business, Translation, Computer Science or Games Development
• Minimum 3 years’ experience in Games Localisation or LQA
• Must be motivated and a team player
• Excellent written, verbal and interpersonal communication skills in English and Chinese
• Excellent knowledge of PC and MS Office products is essential
• Excellent coordination skills
• Flexible towards working hours
• Ability to cope under pressure and to work to tight deadlines
• Ability to work with remote teams
• In depth knowledge of MOBA games
• Knowledge of memoQ
• Knowledge of an additional language an advantage
• Knowledge of MT an advantage

Additional:

• This is a 1-year contract (renewable & convertible to permanent) position.
• Working Location: Lavender MRT
• Working Hours: Monday to Fridays, 10am to 7pm

Employee Benefits:

• 18 Days of Paid Annual Leave Entitlement
• Family Care Leave
• Enhanced Sick Leave
• Training Opportunity
• Flexi Benefits
• Employee Share Purchase Plan
• Comprehensive Medical Insurance Coverage inclusive of Dental
• Attractive Welcome Pack for New Hire

• EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.

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