Job Responsibilities:
• Manage and process regional claims submitted by partners
• Review and verify claim documents for accuracy and completeness.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Assist the Customer Care Centre by expediting the ordering and delivery of critical parts to Distributors/Service Partners, ensuring prompt restoration and functionality of engines/equipment.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Communicate effectively with service partners to gather any missing information or documentation required for claim processing
• Coordinate with internal departments to facilitate claim processing and resolution.
• Maintain an organized and up-to-date database of warranty claims, including claim status, approvals, rejections, and pending.
• Generate monthly report on warranty claims amount
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Generate and assign internal job numbers to warranty, commissioning jobs and corrective actions claims for tracking and reference purposes.
• Raise Purchase Requisition and coordinate with Purchasing Team to ensure timely processing and issuance of purchase order to service partners.
• Receive invoices from service partners for warranty-related parts and labor claims.
• Perform goods receipt in system to confirm receipt of items and initiate payment processing to Finance Team.
• Seek opportunities to improve the warranty claim process to enhance overall customer satisfaction.
• Propose and implement solutions to streamline workflows, reduce errors, and improve efficiency in warranty claim processing.
Job Requirements:
• Degree/Diploma with at least 5 years of relevant experience in warranty administration, customer service, or administrative roles.
• Proficient with SAP and MS Office.
• Good interpersonal and communication skills
• Strong attention to detail and accuracy in data entry and record keeping.
Interested candidates are invited to email your resume to:
[email protected]
Jenalyn Ooi Huai Sian (R1765551)Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599We regret only suitable candidates will be shortlisted for an interview.
