The Regional HPM (HealthCare Project Management) Leader is responsible for delivering Project Management & installation execution excellence, high level of customer experience and enabling revenue execution to plan. The leader will be responsible for creating and delivering an industry leading customer experience and a clear competitive advantage. HPM Leader will develop and lead a team of Project Managers while driving implementation of project management & installation processes ensuring timely and quality installations. The role will drive cross-functional engagement to ensure that equipment installations are delivering best of its services in delighting the customer.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Essential Responsibilities
· Lead HPM (HealthCare Project Management) teams in ASEAN, Korea & ANZ (AKA) Zones to deliver excellence in “wing to wing” project management services including design, construction, as needed and installation activities.
· Ensure team adheres to Environment, Health & Safety (EHS) guidelines, quality, regulatory and controllership requirements including timely completion of trainings also.
· Setting up goals and metrics for project & install teams and defining processes for achieving the same through effective leadership, coaching and mentoring.
· Understand revenue recognition guidelines & enables delivery to target for the region.
· Accountable for driving a process focused approach which delivers customer order execution, quality, and predictable results.
· Develop design, project management and installation teams by providing regular training and global exposure to improve the deliverable to GE customers.
· Drive process excellence delivering productivity in HPM & install cost, install cycle and ensure connectivity at install.
· Ensure customer focus and responsiveness to escalations regarding implementation issues.
· Cultivate relationships with Sales, Product, Order Management, service operation and technical team to ensure smooth execution.
· Drive continuous improvement and simplification activities by identifying areas of improvement and driving actions.
· Provide site planning & design solutions to customer with assistance from design & install teams. Read, interpret & analyze the layouts for effective customer communication & feedback.
· Manage relationships with customer & internal stakeholders for effective collaboration & to ensure execution as per agreed schedules.
· Drive culture of milestone management, utilizing updated systems & tools.
· Grow culture of customer centric project management teams, accountable to delivering results.
Quality Specific Goals:
· Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
· Complete all planned Quality & Compliance training within the defined deadlines
Qualifications/Requirements
· Graduate Degree in Engineering
· Minimum of 15+ years working in Healthcare Industry with solid experience in project management / Installation / service function having people management, project execution and customer handling experiences.
· Experienced in site planning role at both designing and execution in Healthcare environment
· Solid knowledge and understanding of project scheduling & execution
· Solution-oriented approach with customer focus
· Commitment to quality and cost reduction in projects.
· Technical background: knowledge in electricity, mechanics, physics, civil works, building trade, CAD.
· Problem solving expertise
· Excellent communication and presentation skills