(Location - BEDOK) - MNC

Job Scope:

This Talent Management role is responsible for creating and implementing integrated strategies that enhance talent performance, development, and engagement. This role involves collaborating with stakeholders to manage talent pipelines, foster employee growth, and design impactful learning experiences. By combining talent management and development functions, this position ensures that employees are equipped and empowered to succeed in their roles and contribute to organizational goals.

**Key Responsibilities:**

**Integrated Talent & Development Strategy:**

Design and implement cohesive strategies that align talent management and learning initiatives to drive business outcomes and employee growth.

**Performance & Growth Enablement:**

Facilitate performance review processes to identify development opportunities and provide actionable career pathways for employees.

**Succession and Workforce Planning:**

Develop talent pipelines and succession plans by identifying high-potential employees and addressing critical skill gaps through targeted development programs.

**Learning Program Development:**

Design and deliver comprehensive learning solutions, including workshops, e-learning, and leadership development initiatives, to enhance employee capabilities.

**Engagement and Retention:**

Implement initiatives to boost employee engagement, promote a culture of continuous learning, and improve retention rates.

**Competency Frameworks:**

Collaborate with leaders to build and update competency models that guide talent acquisition, development, and evaluation.

**Analytics and Reporting:**

Leverage data insights from performance metrics, learning outcomes, and employee feedback to measure success and recommend improvements.

**Technology Enablement:**

Utilize HRIS and Learning Management Systems (LMS) to streamline talent management and development processes.

**Change Management:**

Support organizational change initiatives by equipping employees with the skills and knowledge needed to adapt to evolving business priorities.

Qualifications:

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, or a related field.
• 3-5 years of experience in Talent Management and/or Learning & Development roles.
• Strong knowledge of talent management practices and learning program design.
• Ability to integrate talent development and learning strategies seamlessly.
• Proficiency in HRIS and LMS platforms.
• Analytical skills to interpret data and drive decisions.
• Excellent facilitation, communication, and interpersonal skills.
• Project management experience with a proven ability to meet deadlines and manage multiple priorities.
• Experience in a multinational or complex organizational structure.
• Strategic thinker with a passion for empowering employee growth and success.
• Collaborative and adaptable in working with diverse teams and stakeholders.
• Proactive problem-solver with a focus on delivering results.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

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EA License No: 19C9950

EA Personnel: Chris Poh Tze Zheng

EA Personnel Reg No: R24120101

Position Overview:

The Head of Business Planning and Performance will be a strategic leadership role responsible for driving operational excellence, resource optimization, and continuous improvement across Aviation Ground Handling operations. This role will play a critical part in aligning business objectives, managing complex projects, and developing organizational capabilities through robust learning and development initiatives, while working closely with all the local internal and external stakeholders.

Key Responsibilities:

1) Resource Planning and Optimization

· Develop and implement comprehensive resource planning strategies for ground handling operations

· Conduct in-depth analysis of workforce requirements, creating detailed staffing models that balance operational efficiency with cost-effectiveness

· Design and maintain dynamic workforce scheduling systems that ensure optimal resource allocation across different airport locations and operational shifts

· Utilize advanced analytics and forecasting techniques to predict future resource needs and potential operational challenges

2) Project Management

· Lead complex cross-functional projects within ground handling operations

· Develop and maintain project management frameworks and methodologies

· Create detailed project plans, define clear milestones, allocate resources, and monitor progress against strategic objectives

· Implement robust performance tracking and reporting mechanisms

· Manage risk assessment and mitigation strategies for key operational initiatives

3) Learning and Development

· Design and implement comprehensive training and development programs for ground handling personnel

· Develop competency frameworks and skills matrices for different ground handling roles

· Collaborate with operational leaders to identify skill gaps and design targeted learning interventions

· Ensure continuous training, cross training and skills development for ground handling

4) Performance Management

· Develop and track key performance indicators (KPIs) for ground handling operations

· Create performance dashboards and reporting mechanisms to provide actionable insights

· Implement continuous improvement methodologies

· Conduct regular performance reviews and audits against industry standards

5) Strategic Planning

· Contribute to the development of long-term business strategies for ground handling operations

· Provide data-driven recommendations to senior leadership

· Support budget planning and financial forecasting

· Analyze market trends and competitive landscapes to inform strategic decision-making

6) Others

· Carry out additional duties as may be reasonably requested by the leadership team

· Consistently project a professional, confident, controlled and customer service focused attitude and demeanour

· Promote and personally invest in dnata4good, our employee-driven initiative that recognises the communities we serve by supporting charities and community development projects that align with our charitable pillars

· Contribute to a safety-first environment and work within Workplace Health and Safety policies, procedures, and guidelines at all times

· Be a role model for dnata’s values: safety and security, performance driven, delighting customers, imagination, respect and service excellence

· Live and champion dnata’s Environment Sustainability Framework, meeting our commitment to our three priority focus areas; to reduce emissions, consume responsibility and protect wildlife & habitats

Requirements:

· Education: Bachelor’s degree or equivalent experience; relevant professional qualifications (e.g., PMP, PRINCE2, Six Sigma) preferred.

· Experience: 7-10 years in aviation ground handling, resource planning, or similar operational roles.

· Skills & Expertise:

a. Proven project management track record.

b. Proficiency in data analysis, workforce planning tools, and visualization software.

c. Strong understanding of aviation regulations and industry best practices.

d. Strategic mindset with the ability to align projects with broader business goals.

e. Outstanding leadership, team development, and stakeholder management skills.

f. Excellent organizational, multi-tasking, and time management abilities.

g. Expertise in change management, confidentiality, and discretion.

h. Proficiency in Microsoft Office, advanced Excel, project management, and reporting tools.

· Other Requirements:

a. Ability to obtain security clearance for an air-side security pass.

b. Commitment to environmental sustainability and safety-first principles.

• Participate in the development and management of the Project Work Schedule, covering building works, M&E, and Process Systems, from concept design through construction/installation to testing and commissioning.
• Estimate the duration and resource requirements for key construction activities.
• Prepare technical documentation for tender submissions.
• Contribute to site planning, work scheduling, and monitoring of site implementation progress.

Requirements:

• Degree in Civil Engineering or equivalent
• At least 4 years of experience in planning construction projects for building facilities.
• Good knowledge using Primavera.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Responsibilities:

• Project Planning and Management
• Develop and maintain detailed project plans, timelines, and milestones for the assigned scope.
• Coordinate with cross-functional teams to align on deliverables and dependencies.
• Identify risks and create mitigation plans to ensure project objectives are met.
• Ensure seamless handover of completed deliverables to the operational teams.
• Assist in all procurement/contract administration activities, including but not limited to preparing technical specification, reviewing, and analysing submissions, preparing reports, negotiating with tenderers/contractors, chairing and writing minutes, administering awarded contracts and closing final accounts for awarded contracts.

Job Requirements:

• Bachelor Degree in Business Management and at least with 3 years of working experience.
• Excellent interpersonal skills, with the capacity to deal professionally and confidently with a diverse range of people at all levels.
• Strong written and verbal communication skills, with a demonstrated ability to draft reports, tender documents, minutes, correspondences, procedures, processes and forms
• Sound literacy in computer software, including the Microsoft Office range.
• Flexibility and ability to work with different areas of the business (event management, project management, procurement and contract administration).

• Provides leadership to the sales team
• Motivates and encourages sales team to ensure quotas are met
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determine profitability and targets, and identify potential new markets.
• Identifies and analyzes customer preferences to properly direct sales efforts
• Assigns territories and sets quotas for sales teams
• Consults with potential customers to understand their needs
• Identifies and suggests equipment, products, or services that will meet those needs + Resolves customer complaints, staffing problems, and other issues that may interfere with efficient sales operations
• Collaborates with executive leadership to develop sales quotas and strategies
• Prepares sales budget; monitors and approves expenses
• Acts as company representative at trade association meetings.
• Performs other duties as assigned
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite or related software

Website User Behaviour Documentation:

• Analyse and document the current user journey on the website, identifying key touchpoints, user interactions, and behaviours.

• Map out website features and functionalities, including forms, navigation flows, and user inputs.

• Collaborate with UX/UI and development teams to gather additional insights and ensure documentation accurately reflects the user experience.

• Identify areas for process improvements based on observed user behaviour and document recommendations for optimization.

API Behaviour Documentation:

• Document existing API functionality, including endpoints, request/response structures, authentication, and error handling.

• Work with technical teams to analyse API behaviour, identify dependencies, and ensure comprehensive documentation.

• Create and maintain detailed documentation outlining how APIs interact with the website and other systems.

• Work with developers to identify gaps or issues in API functionality and document solutions or improvements.

Vendor Requirement Clarification:

• Set up and manage calls with external vendors to clarify requirements for integration, functionality, and data exchange related to the website and APIs.

• Develop a clear agenda for vendor calls and ensure that all relevant questions are addressed during meetings.

• Document and communicate vendor responses and requirements clearly to internal stakeholders, ensuring proper alignment.

• Follow up with vendors to resolve any ambiguities or discrepancies and ensure that all technical requirements are captured accurately.

Collaboration & Communication:

• Work closely with internal teams, including product owners, developers, QA, and UX/UI designers, to gather insights and ensure alignment on website and API requirements.

• Provide clear, detailed documentation that is easy to understand by both technical and non-technical stakeholders.

• Act as the point of contact between internal teams and external vendors, ensuring smooth communication and effective problem-solving.

• Ensure that all documentation is regularly updated to reflect changes in user behaviour, website features, and API functionality.

Required Qualifications:

Education: Bachelor’s degree in Business Analysis, Information Technology, Computer Science, or a related field (or equivalent work experience).

EXPERIENCE:

• 3+ years of experience in business analysis, with a focus on web and API documentation.
• Strong experience working with external vendors to clarify requirements and document technical specifications.
• Proven track record of creating clear, concise, and detailed documentation for both technical and non-technical audiences.
• Hands-on experience with documenting API integrations, web behaviours, and user flows.

SKILLS & KNOWLEDGE:

• Solid understanding of web technologies (HTML, CSS, JavaScript, APIs, RESTful services, etc.).
• Proficiency with business analysis and documentation tools (e.g., JIRA, Confluence, MS Visio, or similar platforms). Experience with API testing tools like Postman or Swagger, and knowledge of common API protocols (REST, SOAP).
• Familiarity with web analytics tools (e.g., Google Analytics, Hotjar) to analyse and document user behaviour.

SOFT SKILLS:

• Strong communication and interpersonal skills, capable of interacting with both technical and business stakeholders.
• Excellent organizational skills with the ability to manage multiple projects and tasks simultaneously.
• Detail-oriented with a focus on accuracy and completeness in documentation.
• Strong analytical and problem-solving skills, with the ability to break down complex systems and processes.

Business Analyst
Key Responsibilities

• Understand Business Needs:
  Partner with business teams to gather citizen/business requirements using human-centric, visual methods such as service journeys. Develop and present the appropriate business case.
• Requirement Analysis:
  Work with GovTech and project teams to create user stories, functional/technical specifications, and acceptance criteria.
• Technology Evaluation:
  Recommend suitable technologies aligned with GovTech’s technology directions (e.g., cloud-based solutions, enterprise architecture, SG Tech Stack) and modernization of legacy systems.
• Development Methodology:
  Identify and implement the appropriate development methodology (e.g., Agile, Waterfall) in an Outsourced, Co-Sourced, or In-house environment.
• Testing & Deployment:
  Plan, review, and conduct testing and data conversion to ensure specifications are met. Drive system or product readiness for smooth deployment, adoption, and operations.
• Continuous Improvement:
  Analyze the impact of requested changes, propose improvements, and address changing business needs. Collaborate with support teams to resolve technical issues during the Operations & Maintenance phase.

Experience and Skills Needed

• Educational Background:
  Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer/Electronics Engineering, or a related discipline.
• Work Experience:Minimum 3 years of experience for the Consultant role.
  Minimum 5 years of experience for the Senior Consultant role.
  Experience in at least one full software/product development cycle, preferably using Agile Methodology.
  
• Core Competencies:Proven expertise in IT business analysis, application solutioning and design, and testing.
  Strong understanding of customer/user experience, design thinking, user story mapping, and digital product lifecycle management.
  Analytical, conceptualization, and problem-solving skills.
  
• Communication Skills:
  Excellent oral and written communication skills, with the ability to effectively pitch ideas and influence stakeholders.

• Degree or Diploma in Computer Science, Information Systems, Information/ Infocomm Technology, Computer or Electronics Engineering or related discipline

• Minimum 4 years of working experience as Business Analyst

• Participated in at least one full software or product development cycle, preferably using Agile Methodology

• Proven experience in IT business analysis, application solutioning and design, and testing

• Good understanding of customer/user experience, design thinking, user story mapping and digital product lifecycle management

• Strong analytical, conceptualisation and problem-solving skills

• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

• A driven and motivated personality with an ability to learn and apply Knowledge of, or experience in implementing projects in at least one of the following areas Data Analytics, Agile Methodologies, Internet and Mobile Technologies, Customer Relationship Management, Knowledge Management, Service Design, Cloud Solutioning.

• Past development or consulting experience (preferable)

At Kydon, we are a collective of individuals who adhere to the notion that education can enhance human potential. Each knowledge, skill, experience, or epiphany is achieved one-by-one. Learning fosters the soul, enhances the mind, and strengthens the hands for the work. As an individual, business and community, value is instilled through learning.

In this era of accelerated digitalization, the channels for learning and modes of learning delivery have undergone substantial growth. Our objective at Kydon is to harness technology and innovation to provide the most effective training and learning solutions for organizations and individuals who train and teach. We aspire to be their leading learning partner, fostering positive impact and difference in our world.

We are currently seeking a Business Analyst to join our team. The Business Analyst for the Solutions Team at Kydon plays a pivotal role in driving the development and implementation of cutting-edge learning and workforce development solutions. This role involves working closely with clients, internal stakeholders, and technical teams to analyze requirements, design functional solutions, and ensure seamless delivery of impactful projects. The Business Analyst will be instrumental in translating business needs into technical specifications, enhancing Kydon’s product offerings, and supporting client success.

Key Responsibilities

Client and Solutions Alignment

• Engage with clients to gather and document requirements, ensuring alignment with their learning and workforce development goals.
• Translate business needs into detailed functional and technical requirements for the development and delivery teams.
• Develop solution designs and proposals that meet client needs and align with Kydon’s strategic objectives.

Project Support and Delivery

• Collaborate with the project team to ensure requirements are clearly communicated and understood by all stakeholders.
• Assist in planning and coordinating project timelines, deliverables, and milestones.
• Conduct testing and validation to ensure solutions meet client and business expectations.

Business Process Analysis

• Analyze client business processes and identify areas for improvement and optimization.
• Design workflows, use case scenarios, and process maps to support solution development.
• Provide insights and recommendations to enhance operational efficiency for both clients and internal teams.

Stakeholder Communication

• Act as a liaison between clients, the Solutions Team, and technical teams to ensure smooth communication and project execution.
• Facilitate client workshops and presentations to gather feedback, validate requirements, and demonstrate proposed solutions.
• Prepare comprehensive reports and documentation to keep stakeholders informed of project progress.

Continuous Improvement

• Monitor industry trends and best practices in learning and workforce development to inform solution designs.
• Provide feedback to the product and development teams to enhance Kydon’s solutions portfolio.
• Identify opportunities to standardize and improve internal processes within the Solutions Team.

Qualifications and Skills

Education and Experience

• Bachelor’s degree in Business Administration, Information Systems, Education Technology, or a related field.
• 2+ years of experience in business analysis, solutions consulting, or a similar role (experience in EdTech, LMS, or SaaS solutions is a plus).

Technical Skills

• Proficiency in business analysis and process mapping tools (e.g., Lucidchart, Visio, Jira, Confluence).
• Understanding of software development lifecycle (SDLC), Agile methodologies, and solution delivery frameworks.
• Familiarity with learning technologies, workforce development tools, or LMS platforms is advantageous.

Soft Skills

• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent communication and facilitation skills to engage effectively with clients and cross-functional teams.
• Ability to manage multiple priorities in a dynamic and fast-paced environment.
• A proactive and collaborative mindset focused on delivering value to clients and stakeholders.

If you have what it takes to do well in this role, please write in with your CV and cover letter.

We regret that only shortlisted applicants will be notified.

At Kplass, we are dedicated to improving lives through innovative medical solutions, specializing in patches for cough, pain relief, and more. Our commitment to quality and innovation positions us as a trusted partner in healthcare.

Role Overview

The Business Manager will play a key role in driving the growth and operational efficiency of Kplass. This individual will lead business strategies, manage daily operations, and build partnerships to expand market presence. The ideal candidate is entrepreneurial, results-driven, and passionate about healthcare solutions.

Key Responsibilities

• Strategic Leadership: Develop and implement business strategies to achieve revenue, market share, and profitability goals.
• Operations Management: Oversee daily operations, ensuring efficiency and alignment with company objectives.
• Team Leadership: Manage and mentor team members, fostering a high-performance culture.
• Market Expansion: Identify new business opportunities, partnerships, and markets for growth.
• Financial Oversight: Prepare and manage budgets, forecasts, and financial reports to ensure sustainability and growth.
• Compliance: Ensure compliance with regulatory standards in the medical industry.
• Customer Relations: Build and maintain strong relationships with key customers, stakeholders, and partners.

Qualifications

• Education: Bachelor’s degree in Business Administration, Healthcare Management, or related field (MBA is a plus).
• Experience: Proven experience in business management, preferably within the healthcare or medical products industry.
• Skills:Strong leadership and team management capabilities.
  Excellent communication, negotiation, and interpersonal skills.
  Analytical and strategic thinking with problem-solving abilities.
  Knowledge of regulatory requirements in the medical products sector.
  

What We Offer

• Competitive salary and performance-based bonuses.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
• The chance to make a meaningful impact in healthcare.

Main responsibilities

• Executing Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Designing and executing the test cases for the IT business requirements
• Defect reporting and triage
• Supporting test automation for the design/execution/maintenance of the automated test suites
• Multi-tasking: Work in Agile – Scrum environment as a BA & QA. Should be able to refine/groom future stories & perform BA tests within the sprint time-box.
• Managing the requirements and provide design options for the solutions available and guide the team.
• Evaluation of alternative IT solutions and provide appropriate recommendations.
• Provide Payments domain expertise to help define a viable business solution, working with the key business sponsors.
• Ensuring that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project plans resulting from change requests, adhoc projects, or technology issues.
• Coordinating with various users groups and interface teams and getting them on board as interface services for various financial services.
• Managing stakeholders, risks, issues, quality, and project controls.
• Work closely with the technical implementation team in bridging the gap from translating functional to technical details
• Involve in QA activities when needed.
• Provide functional Guidance to the Team, working closely with developers/Tech Leads for assisting in resolution of queries

Job Requirements:

• The position requires a minimum of 7 years of relevant business analyst experience with banking IT systems (Payment systems and Core Banking applications) with hands-on experience in Global PayPlus (GPP) payment engine (version 4.6.24 and above).

Key Functional Skills

• Experience of working on cross border payments processing system or Payment Engine. Hands-on experience in GPP payment engine
• End-to-End payments system knowledge with detailed insights on payment file format ISO20022 and SWIFT. Experience with payments field/value mapping and validations.
• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs and channels.
• Extensive knowledge on payment life-cycle (Client <> Clearing) for High Value, Payments. Also, experience on handling R-Msgs.
• Proficient in Functional & System Integration testing of banking and financial applications, User Acceptance Testing (UAT)
• Strong understanding of SDLC and Software Testing LifeCycle
• Break FSD & EPICs into developable stories for developers by creating linkage & traceability of requirements.
• Should have high experience in creating Cucumber test cases (gherkin) & working with developers in Behavior Driven Development (BDD).
• Functional automation of Test cases using SOAP UI / Selenium and other automation tools
• Should be connect dots from bigger picture to smaller chunks and maintain Change requirements.
• Should be experienced on Agile tools (Atlassian), BA tools (MS Word, Excel, MS Visio), QA tools and standard documents
• Ownership & requirements management: Create, Maintain & periodically update specifications documents.
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytical and detail oriented in approach with Excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Capable to effectively interact with development & delivery teams, should have worked in cross-functional departments.
• Strives to deliver the solution in the most effective and timely manner
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Interested applicants please send your resume in MS Word format and attention it to Tan Joanna (R1104661)

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

【Responsibilities】

1. Lead the team to achieve the company' s performance goals,

2. Develop customer resources through multiple channels to ensure business growth,

3. Maintain the customer management mechanism for the company and maintain customer relationships,

4. Collaborate with relevant internal departments to provide satisfactory services to customers.

【Qualifications】

1. Over 10 years of experiences in business development within the shipping industry, and more than 3 years of team management experiences.

2. Possess plenty of industry knowledge and marketing experiences, understand

customer’s and competitor’s dynamics.

3. Familiar with financial management knowledge, including financial settlement, cost control and tax planning.

4. Excellent communication skills and negotiation skills,and good at business strategy formulation, contract management, price negotiation, and market research.

【Responsibilities】

1. Familiar with market dynamics, expand new customers，

2. Collect, organize, and analyze customer information to support the development of strategies for clients，

3. Assist the business director in formulating work plans according to shipowner’s needs, break down marketing tasksand track progress，

4. Regular communication with clients, respond to client inquiries, conduct regular follow-ups with clients to understand their needs and feedback, resolve client issues, and improve customer satisfaction.

【Qualifications】

1. Familiar with the entire process of crew recruitment, training, dispatch, and management, with a solid foundation in the industry，

2. Master the core concepts and skills of customer relationship management customer segmentation, demand analysis, satisfaction improvement, etc.，

3. Able to use marketing tools, such as SWOT analysis, PEST analysis, etc., to

develop effective market expansion plans for the company，

4. Possess excellent communication and coordination skills, able to communicate effectively with clients, crew members, and internal teams to solve various problems，

5. Skilled at getting customer needs, providing personalized solutions, and enhancing customer satisfaction.

• Identifies business problems and areas of concern that hamper efficiency.
• Develops solutions to improve business health.
• Acts as a liaison between business stakeholders and technical teams.
• Analyzes business operations, identifies areas for improvement, and recommends solutions.
• Uses data analytics to comprehend corporate procedures and maximize production and efficiency

• Education – Bachelors or higher degree preferably in Business or Computer Science IT
• At least 3-5 years working as a Business Analyst.
• Must be organized, able to work with minimal supervision, flexible to switch and work on different projects and manage them in a timely manner
• Business Process Mapping and improvements.
• Experience in writing user stories/requirement specs.
• Basic Data Analytics. Experience in Financial Markets
• Has experience working in projects on Agile methodology (Scrum, Kanban, etc)
• Experience in Credit derivatives or debt instruments

Mandatory Skills

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 to 5 years of relevant experience in technology business analysis or software development, and familiar with business applications in investment/banking industries.
• Excellent interpersonal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project teams.
• Possess strong analytical, critical thinking, problem-solving skills and a team player who has growth mindset and confident to work independently.
• Hands-on experience in conducting business analysis functions, stakeholder management, solution designing, software test planning, vendor management and production support.
• Experience in the documentation of BRD, FSD, use cases, visual modelling and business processes.
• Experience in ETL/ELT process, SQL and API.
• Experience in Agile methodology skill with strong delivery mindset.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices."

Responsibilities:

• Offer support in managing, maintaining, and testing IT application systems, ensuring their efficient operation and functionality;
• Collaborate with business stakeholders and work closely with external parties, ICT providers or government agencies for systems operational and maintenance works and new initiatives/enhancements;
• Provide advisory role and guide team members on development of IT solutions to meet business and Authority’s needs;
• Maintain Project Management Office, track documentation and monitoring of progress;
• Co-ordinate and facilitate the audit reviews that can be conducted by party authorized by the Authority;
• Review project deliverables (e.g. monthly project report, log review for privileged user access, test plan, test reports, application design/ code) to ensure the completeness for acceptance; and
• Ensure that the delivery of the project is compliant with relevant policies and guidelines and to identify and close any compliance gaps.

Requirements:

• At least 3 years of experience as IT System/Business Analyst;
• Strong knowledge in the Software Development Life Cycle (SDLC) methodologies;
• Requirement gathering, requirement analysis, business process mapping, prepare business requirement specification, flow charts, logical diagrams, process improvements; and
• Experience in Cloud technologies like AWS, Azure etc (preferred AWS).
• Cloud Certification from one or more Cloud Service Providers (preferred AWS);
• Experience in SDLC-related projects in the past
• Knowledge of application security and best practices in application development standards and methodologies; and
• Good knowledge of testing methodologies with working experience in performing various application and systems testing.

Job responsibilities

• Issue quotations, prepare Bill of Quantities based on customers’ requirements
• Handle all incoming inquiries through phone, email, online channels, and walk-ins for all products promptly and efficiently
• Promote products, greet and assist customers in the showroom
• Support and assist Business Managers in the preparation and submission of tender/RFQ/ITQ/RFP and presentation materials.
• Assist in resolving incoming customers’ issues relating to orders.
• Coordinate projects with internal operation teams and manage projects to completion

Job requirements

• Demonstrate effective interpersonal, presentation and negotiation skills
• Possess strong problem- solving skills in devising solutions to meet customer requirements
• Demonstrate excellent verbal and written professional communication skills
• Possess organizational and time management skills to effectively prioritise work to meet established deadlines
• Demonstrate high accuracy in work and strong attention to details
• Ability to work independently and collectively as part of the sales team

Responsibilities:

• Work closely with the Regional Product Manager to define product strategy and roadmap.
• Liaise with Regional Technical Team to ensure deliverables are delivered on time and budget
• Deliver Product Requirement Documents (PRD)s with prioritized features and corresponding justification
• Work with internal parties and external third parties to assess partnerships and licensing opportunities
• Run daily SCRUMs, Sprint Planning and Retrospectives with the respective assigned development teams
• Coordinate and run SIT and UAT Testing throughout the product lifecycle
• Coordinate go-live pre-requisites and be responsible for the launch and support of the product

Requirements:

• Minimum of 2-years experience as an IT Business Analyst, Product Manager or Project Management roles.
• Demonstrated success defining and launching excellent products
• Analytical mindset.
• Exceptional interpersonal skills.
• Excellent written and verbal communication skills.
• Attention to detail.
• Examples and at least one sample of an effective document delivered in the past
• Experience in Draw.io or Microsoft Visio
• [Bonus] SCRUM Master / Product Owner Certifications

Responsibilities:

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.
• Plan and promote user tasks for User Acceptance Testing (UAT).
• Monitor task progress, manage risks/issues, and provide resolution support.
• Develop UAT plans, schedules, test scenarios, environments, and data preparation.
• Plan migration schedules and manage related tasks (e.g., data mapping, data cleansing).
• Collaborate with IT and business teams for issue management and progress regularly.
• Plan and promote user tasks for EUC/RPA/Tools.
• Lead user-owned EUC/RPA/Tools as User Task PMO, plan and manage Pre-Study/Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Oversee the development team, including resource management and issue solving.
• Monitor progress and report to relevant stakeholders.
• Develop plans for tasks such as training, business rehearsals, customer relations, BCP creation, and regulation/procedure revisions.
• Manage progress, address issues, and provide regular updates to PMO and Area PM.

Basic Requirements:

User Task (UAT):

• Experience in planning and executing UAT, including schedule creation, communication with stakeholders, and issue management.
• Hands-on experience with core banking system projects (including accounting systems).
• Business knowledge in Trade domain.
• Willingness to travel within the APAC region.
• A mindset open to challenges and risk-taking.

User Task (Migration):

• Experience in migration planning and implementation, including data management (e.g., transaction information, fee charge tables).
• Strong knowledge of Trade operations and willingness to travel within the APAC region.

User Task (EUC/RPA/Tools):

• Experience in RPA tools (e.g., UiPath), MS Access, and Excel macro development.
• Experience with CGI system implementation.
• Knowledge of Trade operations and willingness to travel within the APAC region.

User Task (User Support):

• Experience planning and managing user tasks such as training, business rehearsals, and regulatory revisions.
• Ability to support large-scale projects, especially in core banking or the banking industry.
• Strong knowledge of Trade operations and willingness to travel within the APAC region.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) will be an advantage.

Mandatory Skills

• Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 to 5 years of relevant experience in technology business analysis or software development, and familiar with business applications in investment/banking industries.
• Excellent interpersonal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project teams.
• Possess strong analytical, critical thinking, problem-solving skills and a team player who has growth mindset and confident to work independently.
• Hands-on experience in conducting business analysis functions, stakeholder management, solution designing, software test planning, vendor management and production support.
• Experience in the documentation of BRD, FSD, use cases, visual modelling and business processes.
• Experience in ETL/ELT process, SQL and API.
• Experience in Agile methodology skill with strong delivery mindset.
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices."

*This role is an outsourced role from an IT Company, providing services to Banking sector.

Overview:

To be successful in this role, you should possess the quality of a Business Analyst who is savvy in providing technical solutions to our clients. You would also work closely with the client’s project development team and internal/external stakeholders to track and implement solutions that relates to quality or process improvements.

Candidate is also responsible to ensure that the daily activities are in compliance with Company’s Credo and business policies. He/she reports to the Team Leader and carry out leading functions of the department.

Key Area of Responsibilities (KAR):

• Conduct detailed business requirement gathering and use case analysis.
• Create comprehensive Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Map and optimize business processes, assessing feasibility and benefits of proposed solutions.

Plan and promote user tasks in UAT.

• Monitor task progress, manage risks and issues, and provide resolution support.
• Collaborate with stakeholders to ensure alignment and success of project goals.
• Test schedule planning, test scenario creation, test environment preparation, data preparation, etc.
• UAT issue management (managing tickets) and tracking till solving them
• UAT progress monitoring and reviewing the results
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user task in MIGRATION.

• Planning of migration schedule and control of migration related tasks such as data mapping, data cleansing, etc.
• Conduct a migration rehearsal and list up issues and consider how to handle them
• Monitor the progress of migration and manage issues, working closely with IT and business user members.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks for EUC/RPA/Tools.

• Planning and Leading User owned EUC/RPA/Tools as an User Task PMO.
• Planning of whole schedule such as Pre-Study/ Design/CD/UT/IT/ST/UAT both of existing and new development EUC/RPA/Tools.
• Monitor the progress of the user task and manage issues, working closely with IT and business user members.
• Lead development team such as giving instruction, resource management, issue solving.
• Regular reporting to Cross Functional PMO and Area PM

Plan and promote user tasks in USER SUPPORT.

• Developing plan of assigned user tasks in the following areas: UAT, Training, Business Rehearsal, Migration, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Progress management of assigned user tasks
• Issue management of assigned user tasks (including other roles (e.g. manage issues raised by developers)
• Regular reporting to Cross Functional PMO and Area PM
• Any other duties related to this role.

Requirements:

1. User Task (UAT)

• Experience in planning UAT such as creating UAT plans, developing UAT schedule, bridging communication among multiple stakeholders, etc.
• Experience in executing UAT such as monitoring progress, UAT issue solving, test result validation, etc.
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

2. User Task (Migration)

• Hands-on experience of migration such as migration planning and implementation. (i.e. Transaction information, Fee Charge table applied to each customer)
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• A person who can manage complicated, multiple data without overlooking
• A person who can judge integrity of several plans
• Willingness to undertake travel within the APAC region
• Mindset to not fear challenge / undertake risk

3. User Task (EUC/RPA/Tools)

• Hands-on experience of RPA (UiPath), MS Access, Excel macro development.
• Business knowledge in Trade area
• System implementation experience of CGI
• Willingness to undertake travel within the APAC region

4. User Task (User Support)

• Planning and control experience in user tasks as follows: Training, Business Rehearsal, Customer Relation, BCP Creation, Regulation/Procedure Revision
• Experience in supporting big projects like core banking projects or bank industry projects
• Experience in core banking system projects including accounting system from user side
• Business knowledge in Trade area
• Willingness to undertake travel within the APAC region

5. Others

• Diploma / Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong problem-solving and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work independently and collaborate in a team environment.
• Strong organizational and time management skills.
• Certification in business analysis (e.g., CBAP, PMI-PBA) is advantageous.
• Strong communication and interpersonal skills to engage with stakeholders effectively.
• Willingness to travel within the APAC region as required

We're looking for a hands-on Recruitment Business Manager specialising in Technology, Banking, Insurance, or any other adjacent industries interested in working for an international award-winning, recruitment company.

At Gravitas, we can offer you:

• A competitive basic salary
• A market competitive low-threshold commission scheme
• Top Performer accelerator bonuses on top of your commission
• Monthly Friday afternoon off for 'Lunch Club' at Michelin Star Restaurants
• Fantastic Overseas Luxury Holiday destinations such as Dubai, Turkey, Iceland, Lapland, South Africa, Goa
• Work from home policy (1-3 Days/ week)
• Work-cation
• Sabbatical Leave
• Flexible Lunch Hours
• Quarterly team night outings
• Industry Leading Training Programmes - from Senior to Management

As an experienced recruiter, you will

• Capitalise on your existing specialisation and combine that with our historical clients to bring in new business and continue upkeeping your existing pipeline
• Have future aspirations to lead your own team (we're also open to individual contributors!) within your chosen specialisation, expanding into other relevant adjacent areas that show strong business opportunities
• Partner with supportive and top-billing managers with years of experience
• Join our award-winning "Senior/ Management Development Programme" that focuses on advanced recruitment skills to prepare you for the next step of your career
• Work with a recruitment firm actually built on values: transparency and honesty

If you,

• Have minimally 6 years in agency recruitment
• Have a proven consistent track record of active business development (new client terms signed + account management)
• Have experience managing at least 3 junior recruitment consultants
• Have a strong personal desire to succeed and achieve
• Are a good team player and enjoy a positive, energetic, and driven office culture

Let's chat.

Who is Gravitas?

We are an international recruitment company focusing on Technology, Insurance, and Banking with 8 offices across London, Singapore, Hong Kong, Shenzhen, Germany, and Amsterdam. We have been a true success story of 2021 & 2022 - with both our UK & Asia teams having record breaking years. With our office located in the central business district of Singapore, we are now looking to further expand our team to continue our world domination!

I know the recruitment industry in Singapore is small so if you're curious and want to have a confidential exploratory conversation (no strings attached), reach out to me on LinkedIn.

What you´ll do at BTS

About the role:

At BTS, we turn our clients’ ideas and strategies into results. We do this by designing customized learning experiences that drive innovation, alignment, new behaviors, and performance.

As a Business Analyst, you will work directly with leaders from some of the world’s leading companies, many of whom are the top largest Companies in the region. You will learn how their business works and what their strategies are, and you will play a part in shaping the leadership capabilities of their senior management. BTS consultants also help to develop the skills of thousands of leaders across the globe every year.

What we offer:

• Competitive compensation and benefits package
• Exposure to developing and delivering complex solutions for large corporations from a variety of industries
• International exposure and travel
• Casual and fun professional atmosphere emphasizing freedom, responsibility, collaboration, excellence, and individual growth

Candidates must show:

• 1-2 years of post-undergraduate work experience
• Proven presentation and facilitation skills with a fluent command of English
• Advanced Excel and PowerPoint skills and thorough knowledge of Microsoft Office
• Understanding of finance and business acumen are a plus
• Some functional and/or industry expertise is a plus

JOB SUMMARY

The purpose of the role is to

• To assist the branch manager in managing the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.

Assist the branch manager in Implementation and oversight of the below responsibilities:

Drive and implement strategies

• Accelerate client acquisition and penetration in target segments
• Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.
• Inculcate a robust and deep-rooted service culture
• Ensure accurate and timely delivery of client journeys and scripts.
• Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.

Performance Measurement & Tracking

• Responsible for defining strategy for conversion of leads provided by Segment.
• Work closely with Digital channels on fulfillment of Online acquisition and ongoing usage
• Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met
• Ensure high level of FLC and upkeeping the service standards in our touchpoints
• Ensure deliverables in budget/ scorecards are met
• Ensure contactability ratio of RM to clients

Ensure compliance and familiarity to standards

• Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct
• Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines
• Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines
• Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles
• Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why
• Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.
• Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management
• To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.
• To ensure good ratings in internal / external audits, governance, compliance and GIA reviews
• Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.
• Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.
• Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.
• Ensure timely completion of CPD hours
• Embed strong 1st line credit and conduct mindset and capabilities
• Strengthen staff awareness/knowledge of cyber risk via training of “good” practices and lessons from market incidents

Financial Objectives

• Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies
• Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus
• Periodic review with stakeholders on the sales channel’s deliverables and effectiveness
• Deliver against budget/ forecast and ensure business delivery is done with good conduct

People Management

• Coach, equip, empower and energize both the frontline and support staff to deliver the best result
• Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.
• Engage Training to address training needs, implement training roadmaps
• Ensure sales channel’s discipline in HR & training related matters
• Be an effective agent of change and role model for talented staff throughout the bank
• Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs

RESPONSIBILITIES
Strategy

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Business

• Responsibilities related to the delivery of business and/or financial objectives.

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line.

People & Talent

• Responsibilities that are related to the development and implementation of a strategy, for example, Awareness and understanding of the Group’s business strategy and model appropriate to the role.

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Key Stakeholders

• Eg: Product managers, IA/IS specialist, Cluster heads & etc.

Our Ideal Candidate

• RNF and CFMAS
• 3 years of experience in Business Management and Retail Banking

Role Specific Technical Competencies

• Client Acquisition Experience
• Account Management (of HNW Individuals) Experience
• Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers