Purpose of the role

Enhance Regional Governance and Asia strategy through;1) ensuring HO functions to be mindfull and aware of actualities of branches, 2) planning new initiatives for execute Asia strategy and enhance gavernance framework in APAC, 3) navigating various parties to give shapes to their initiatives and promote/implement their functions and goals, 4) monitoring functionalities of existing frameworks and improving them as necessary

Job Responsibilities:

• To ensure/support implementation of the Bank’s global/regional initiatives/projects associated with each BU/CC, Tokyo HQ and MUFG groupe entities, and/or facilities in APAC branches
• Monitor Branch/fanctions financials and support improvement
• Closely monitor COOI expenses of Branches in charge and proactively support them to achieve the expense target. Closely monitor net profit of Branches in charge and ensure they’re profitable. Support them in establishing a robust platform that can be profitable in any stressed situation.)
• As BU/CC/Branch liaison: Understand and support Branches comprehensively and deeply to solve their management issues in terms of responding to/enhancing 1) Regulatory affairs, 2) Internal Audit, 3) Governance, 4) Human Capital, 5) IT/Ops and 6) BS management
• Co-work with Branch members and Regional HQ not only in COOI area but in other areas to train them and lift the standards.
• To contribute for further improvement of engagement and talent development for entire POA
• Ensure the Bank’s operation/activites in the face/midst of BCP
• Adherence to compliance

Job Requirements:

• At least 5 years of experience in Corporate Banking and Strategic Planning within the banking industry
• Minimum JLPT N1 Certification, a degree from a Japanese university or equivalent required to effectively communicate with Japanese stakeholders and senior management in Tokyo Head Office and across APAC on strategic planning activities
• Experience in leading projects
• Good communication skills, analytical ability and logical thinking

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068377

• Schedule Production Plan and ensure Raw Materials/Intermediates availability.
• Ensure order confirmation timely upon firmed order receipt, NewWins, discontinuity or replacement enquiries in accordance with Service Level Agreement (SLA)
• Responsible for local raw materials supply planning
• Good understanding of Bill of Material (BOM)
• Review capacity matrix, safety stocks settings, MOQ's and pack sizes on a periodic basis
• Responsible for Slow Moving Obsolesce Stocks(SLOBs) reduction and prepare monthly Write off list for management approval
• Prepare daily, weekly, and monthly reports based on the performance of production and highlight issues and bottlenecks that may potentially impact the achievement of the production schedule and delivery deadlines
• Pro-active with great problem-solving skills and able to work with internal team and as well as cross functional teams to ensure meeting KPIs and Service level
• Other scheduled/ad-hoc Reports/Dashboards and Projects such as artificial Intelligence / machine learning, Robotic Process Automation(RPA) related to Supply Planning

Requirement

• Min Degree qualification in Supply Chain, Statistics or Business discipline

• Minimum 3 years’ experience in Production Planning or Supply Planning

• Strong knowledge and experience of SAP ERP system

Food Industry

Office hours

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns
To develop negotiation and presentation skills to communicate effectively and clearly to others
To understand of audience engagement and other business support functions
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns.
To develop negotiation and presentation skills to communicate effectively and clearly to others.
To understand of audience engagement and other business support functions.
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
To develop company business campaigns and enhance campaign awareness and campaign visibility.

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business.
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns.
To develop negotiation and presentation skills to communicate effectively and clearly to others.
To understand of audience engagement and other business support functions.
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
To develop company business campaigns and enhance campaign awareness and campaign visibility

Duties and Responsibilities

• Provide service to customers in accordance with the Company’s service standards and guidelines
• Receive and perform in-store and delivery orders
• Cashiering and sales reporting
• Cooking and preparation of food and drinks items for sale
• Inventory and stock management, estimate stock requirement and place orders, moving and arrangement of stocks when delivered
• Monitor and maintain food quality and safety in compliance with the Company’s safety and risk management policies and procedures
• Maintain store cleanliness and hygiene, clean workstations and equipment following all Company’s rules and procedures.
• Store opening and closing duties
• Understudy Outlet Manager/ Assistant Outlet Manager on all aspects to achieve profit and productivity targets.
• Understudy Outlet Manager/ Assistant Outlet Manager on training and developing of F&B staff
• Understudy Outlet Manager/ Assistant to ensure Outlet Compliance with authority and company regulations in aspects including but not limited to hygiene, workplace safety, sales reporting, cash management, marketing displays, and inventory controls
• Other ad-hoc duties when required

Management Trainee

Embark on a journey towards a dynamic and fulfilling career in a vibrant global business environment with Cogent!

In Cogent, our Management Trainee Programme is specifically designed for fresh graduates to receive comprehensive training which sets them on an accelerated track to management positions.

As a Management Trainee, you will undergo training through assigned job rotations, along with structured training and development courses that will provide grounding and exposure to the wide spectrum of our businesses and operations. You will also be mentored and coached by the senior business mentors who will help you develop a sharper focus of what is needed to grow professionally and gain relevant

Cogent requires equally passionate and dynamic individuals to drive its company’s growth. We are looking for potential candidates who possess initiative and leadership qualities and have the willing-to-learn attitude to join the Cogent family.

• Learning all aspects of company’s businesses and to acquire skills needed to assume a management position.
• Provide full spectrum of administrative and operational support in day-to-day business operations and project management.
• Develop and review project plans, track issues, facilitate and coordinate with various team players effectively.
• Learn the management viewpoints, company policies and best practices through assignments and rotations in various business units.
• Study existing workflow and assist with the revising and development of processes and procedures to enhance overall organisational efficiency.

Requirements:

• Recognised degree in any discipline
• Self-motivated & results oriented
• Independent & resourceful
• Competent in problem solving & possess strong analytical skills
• Able to multi-task in a fast-paced environment
• Good communication skills

Others Information:

• Alternate Saturday
• 2 ways transport from Jurong East MRT
• Daily meal subsidy
• In-house gym
• Dental, medical, insurance benefits

Send your resume to:

[email protected]

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns
To develop negotiation and presentation skills to communicate effectively and clearly to others
To understand of audience engagement and other business support functions
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns
To develop negotiation and presentation skills to communicate effectively and clearly to others
To understand of audience engagement and other business support functions
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
To develop company business campaigns and enhance campaign awareness and campaign visibility

preparing financial reports, performing account reconciliations, maintaining the general ledger, preparing tax returns, assisting with audit preparations, and performing other accounting duties as assigned.Verifying, allocating, posting and reconciling accounts payable and receivable,Producing error-free accounting reports and present their results. Analyzing financial information and summarizing financial status.

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns
To develop negotiation and presentation skills to communicate effectively and clearly to others
To understand of audience engagement and other business support functions
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
To develop company business campaigns and enhance campaign awareness and campaign visibili

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business.
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations.
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals.
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions.
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment.

Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns.
To develop negotiation and presentation skills to communicate effectively and clearly to others.
To understand of audience engagement and other business support functions.
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
To develop company business campaigns and enhance campaign awareness and campaign visibility

Job Scope:

• Responsible for co-ordination of all technical activities on assigned project and assist in ensuring successful completion and execution of the assigned projects.

• Set up network equipment/system for site deployment.

• Participate in Site Test with Customers.

• Ensure effective communication and coordination between all disciplines and project participants in the projects, to resolve all site issue hindering the work progress.

• Assist in planning, scheduling and coordination of works and ensure proper deliverables and full compliance to the approved standards.

• Report to the Project Manager on any site issues hindering the work progress. Highlight those changes that might result in omission or variation cost.

• Report to the Project Manager/Site Manager on work progress carried out on site.

Requirements

• Nitec in Electrical and Electronic Engineering.

• Strong communication and coordination skills.

• Basic Network knowledge is required.

• Experience in Wifi, CCTV and Network is preferred.

• Good planning and project management skills.

• Resilience and ability to work under high pressure.

• Good interpersonal skills and ability to manage difficult situations and client relations effectively.

• Experience with M&E Site Coordination will be an advantage.

• Able occasionally at night to work at work for maintenance support.

Project Coordinator

Responsibilities

• Coordinate project activities, resources, and information
• Liaise with clients to identify the requirements, scopes, and objectives.
• Assign tasks to internal teams with schedule management.
• Ensure Client’s needs and Deadlines are met.
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Prepare and send appropriate paperwork when required.
• Create and maintain comprehensive project documentation, plans, and reports.

Requirements

• Minimum ‘O’/’N’ Level
• Team player, independent, and highly motivated
• Able to work in a fast-paced environment.
• 5 Days Work Week, Monday – Friday: 10.00am - 7.00pm
• Male applicants must have completed National Service (NS)

SALARY

• Basic: $2000 - $2600

A Project Manager in the construction industry is responsible for overseeing and coordinating all aspects of construction projects, ensuring they are completed on time, within budget, and to the required standards.

1. Develop comprehensive project plans, including timelines, milestones, and deliverables.
2. Use project management tools (e.g., Primavera, MS Project) to create schedules and track progress.
3. Define project scope and establish objectives aligned with client requirements.
4. Prepare and manage project budgets, ensuring cost efficiency.
5. Monitor expenditures and address any cost overruns promptly.
6. Negotiate contracts with vendors, suppliers, and subcontractors.
7. Lead and manage project teams, including engineers, architects, contractors, and other stakeholders.
8. Assign roles, responsibilities, and tasks to team members.
9. Foster collaboration and resolve conflicts among team members.
10. Serve as the primary point of contact between clients, contractors, and internal teams.
11. Provide regular project updates, progress reports, and presentations.
12. Address client concerns and adjust project plans as necessary.
13. Ensure all construction activities meet industry standards, building codes, and client specifications.
14. Conduct site inspections to verify work quality and adherence to plans.
15. Implement and enforce quality control measures.
16. Identify potential risks (safety, financial, legal) and develop mitigation plans.
17. Monitor and manage changes to project scope, schedule, and costs.
18. Ensure compliance with safety regulations and protocols on-site.
19. Review and manage contracts, ensuring all terms and conditions are met.
20. Oversee daily on-site operations and resolve any issues.

Qualifications

• A degree in Civil Engineering, Construction Management, or a related field.
• At least 5 Years of working experience in the related field.
• Experience in HDB/MOH project.
• Strong communication and negotiation skills.
• Expertise in project management tools and methodologies.
• In-depth knowledge of construction processes, materials, and regulations.
• Problem-solving and decision-making abilities.
• Leadership and team management.

A Project Manager in the construction industry is responsible for overseeing and coordinating all aspects of construction projects, ensuring they are completed on time, within budget, and to the required standards.

1. Develop comprehensive project plans, including timelines, milestones, and deliverables.
2. Use project management tools (e.g., Primavera, MS Project) to create schedules and track progress.
3. Define project scope and establish objectives aligned with client requirements.
4. Prepare and manage project budgets, ensuring cost efficiency.
5. Monitor expenditures and address any cost overruns promptly.
6. Negotiate contracts with vendors, suppliers, and subcontractors.
7. Lead and manage project teams, including engineers, architects, contractors, and other stakeholders.
8. Assign roles, responsibilities, and tasks to team members.
9. Foster collaboration and resolve conflicts among team members.
10. Serve as the primary point of contact between clients, contractors, and internal teams.
11. Provide regular project updates, progress reports, and presentations.
12. Address client concerns and adjust project plans as necessary.
13. Ensure all construction activities meet industry standards, building codes, and client specifications.
14. Conduct site inspections to verify work quality and adherence to plans.
15. Implement and enforce quality control measures.
16. Identify potential risks (safety, financial, legal) and develop mitigation plans.
17. Monitor and manage changes to project scope, schedule, and costs.
18. Ensure compliance with safety regulations and protocols on-site.
19. Review and manage contracts, ensuring all terms and conditions are met.
20. Oversee daily on-site operations and resolve any issues.

Qualifications

• A degree in Civil Engineering, Construction Management, or a related field.
• At least 5 Years of working experience in the related field.
• Experience in HDB/MOH project.
• Strong communication and negotiation skills.
• Expertise in project management tools and methodologies.
• In-depth knowledge of construction processes, materials, and regulations.
• Problem-solving and decision-making abilities.
• Leadership and team management.

A Project Manager in the construction industry is responsible for overseeing and coordinating all aspects of construction projects, ensuring they are completed on time, within budget, and to the required standards.

1. Develop comprehensive project plans, including timelines, milestones, and deliverables.
2. Use project management tools (e.g., Primavera, MS Project) to create schedules and track progress.
3. Define project scope and establish objectives aligned with client requirements.
4. Prepare and manage project budgets, ensuring cost efficiency.
5. Monitor expenditures and address any cost overruns promptly.
6. Negotiate contracts with vendors, suppliers, and subcontractors.
7. Lead and manage project teams, including engineers, architects, contractors, and other stakeholders.
8. Assign roles, responsibilities, and tasks to team members.
9. Foster collaboration and resolve conflicts among team members.
10. Serve as the primary point of contact between clients, contractors, and internal teams.
11. Provide regular project updates, progress reports, and presentations.
12. Address client concerns and adjust project plans as necessary.
13. Ensure all construction activities meet industry standards, building codes, and client specifications.
14. Conduct site inspections to verify work quality and adherence to plans.
15. Implement and enforce quality control measures.
16. Identify potential risks (safety, financial, legal) and develop mitigation plans.
17. Monitor and manage changes to project scope, schedule, and costs.
18. Ensure compliance with safety regulations and protocols on-site.
19. Review and manage contracts, ensuring all terms and conditions are met.
20. Oversee daily on-site operations and resolve any issues.

Qualifications

• A degree in Civil Engineering, Construction Management, or a related field.
• At least 5 Years of working experience in the related field.
• Experience in HDB/MOH project.
• Strong communication and negotiation skills.
• Expertise in project management tools and methodologies.
• In-depth knowledge of construction processes, materials, and regulations.
• Problem-solving and decision-making abilities.
• Leadership and team management.

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Bachelor's degree

Min 3-4 years’ experience

Ascenz Marorka, a GTT brand, is a leading provider of digital solutions for Smart Ships in the maritime industry, offering the one of the most comprehensive, innovative and reliable digital platform for ship owners and charterers around the world. Ascenz Marorka portfolio comprises solutions for Electronic Fuel Monitoring, Vessel Performance Management, LNG Cargo Management, Emissions Monitoring, Operational and Regulatory Reporting, Weather Routing… More details on the company and the products at: https://ascenzmarorka.com

Our headquarters are in Paris area, France. The job will be located in Singapore

Read more at https://ascenzmarorka.com

Tasks

• Project ownership from Pre-Sales through to delivery.
• Point of contact for all deliverables within the projects, meet required quality levels, budgets and timescale.
• Manage all communications on the projects and attend customer meetings.
• Identify and manage risks, issues, actions and dependencies throughout the lifecycle of the projects.
• Lead and manage both internal and external teams on project work. Monitor and report on progress of the projects to all stakeholders.
• Generate Bill of Material based on the order requirements. Coordinate with various departments to resolve customers' queries.
• Allocation of Engineers assignment according to requirement locally and overseas. Carry out in house testing on new products.
• Liaise with contractors and customers to ensure on time delivery of projects. Attend Local or Overseas Site Survey.
• Attend Local or Overseas Commissioning onboard vessels. Prepare report according to Site Survey requirement.
• Prepare Schematic and Termination Drawing in accordance to requirement.
• Provide technical support to customers.
• Troubleshoot/ isolate faults and repair faults.
• Support tasks and manage communications with client and internal department.
• Maintain update of records of JIRA/WIKI/SHAREPOINT for Projects and ongoing service tasks.

Professional Competencies

• At least 7 years experience (Marine and Offshore industry preferred)
• At least a University degree or equivalent (all engineering degrees are welcome to apply)
• Proven effective communication skills
• Ability to travel and work in the field on remote sites
• Motivated and highly-adaptable
• Great with managing clients and timelines
• Ability to work in a team environment.

Other Information

• Variable bonus
• Flexible work arrangement : work from home : 2 days a week

Working Hours: 0900 – 1800 (Hybrid)

Address : 1 Tai Seng Avenue #02-21 Tai Seng Exchange Block I Singapore 536464

(walking distance from Tai Seng MRT)

• Working Days: 5 Days Working Week (Monday – Friday)

Ascenz Marorka offers an attractive compensation package matching your skills and experience.

JOB DESCRIPTION

Report to Project Manager / Site Manager for the Arrangement of work

Liaise with consultants for the submission and approval of materials and shop drawings

Responsible for planning, programming and monitoring of work progress on site Co-ordinate the inspection work by Resident Engineer and clerk of works

Handling technical and engineering problems on site

Ensure site safety and proper execution of site work procedure on site

Monitor and co-ordinate the works of subcontractors Structure and Architectural work

Requirements:

Bachelor's degree

Min 3-4 years’ experience

Job Description

• In charge of company daily operation
• Hands on provide customer services
• Manage for staff's roster to avoid any lack of manpower
• Ensure client' satisfaction, provided great customer services
• Manage all office staffs and workers
• Make decision, work independently

Responsibilities

• At least 3 years related experience or above
• Must able to commit on weekend
• Positive attitude with a strong sense of communication with customer

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment
Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns
To develop negotiation and presentation skills to communicate effectively and clearly to others
To understand of audience engagement and other business support functions
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options
To develop company business campaigns and enhance campaign awareness and campaign visibility

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns.
To develop negotiation and presentation skills to communicate effectively and clearly to others.
To understand of audience engagement and other business support functions.
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
To develop company business campaigns and enhance campaign awareness and campaign visibility.

Responsibilities:

Influence business unit leadership to make sound strategic decisions for business
Provide key analysis of strategic concepts plus financial assumptions along with feasible recommendations
Assisting the management operations, supporting administrative and clerical tasks, and coordinating with other departments for project support to meet the organization's objectives and profitability goals
Assisted in developing policies and procedures to ensure greater control and accountability of all departmental functions
Excellent communication, be organized, and have time-management skills to perform duties in a fast-paced environment

Technical Skills and Competencies:

Active participation in strategic planning process, including development and execution of business campaigns.
To develop negotiation and presentation skills to communicate effectively and clearly to others.
To understand of audience engagement and other business support functions.
To identify key stakeholder relationships, needs and interests, and coordinate with stakeholders on day-to-day basis.
To collate feedback on different media and understand and present the advantages and / or disadvantages of different communications media options.
To develop company business campaigns and enhance campaign awareness and campaign visibility.

As part of the Customer Experience & Services, Digital Services Planning Team, you play a crucial role in enhancing the customer journey and digital services offered by TADM. This position requires good understanding of digital tools and communication channels, user experience optimisation, developing communications strategies to reduce barriers of customers using our eServices, and collaboration with cross-functional teams to ensure a seamless and user-centric experience for individuals seeking employment dispute resolution services at TADM.

Our key digital touchpoints include our 1) website and 2) integrated system that covers the end-to-end dispute resolution journey from i) chatbot to ii) claim filing and iii) e-Negotiation and/or e-Mediation.

Role:

Website Management: Maintain and enhance our website, which includes our chatbot and integrated system. This includes the iterative process of review, refinement and update of existing content as well as design, testing and implementation of new developments.

Performance Monitoring: Report monthly customer satisfaction ratings and feedback. Monitor key performance indicators (KPIs) related to the customer journey and digital services, making data-driven adjustments to meet performance goals.

Stakeholder Collaboration: Work closely with different stakeholders, including external vendors and internal business users to ensure that digital platforms and tools such as our eServices are user-friendly and aligned with customer needs. Develop resources, collaterals and conduct trainings for internal and external customers (where applicable) to adopt our digital tools and adapt to the online processes.

Feedback Management: Collect, respond and analyse user feedback to continuously refine digital services and address issues promptly. This includes both quantitative customer satisfaction ratings and qualitative customer insights from feedback, focus group discussions or quarterly customer service survey.

Qualifications:

• Tertiary education in Business, Information Technology or a related field is an advantage.
• Proficiency or experience in digital service planning, user experience, or customer journey analysis is preferred.
• Familiarity with government service standards and employment dispute resolution processes is preferred.

Knowledge and skills:

• Strong analytical skills and proficiency in data analytics tools.
• Strong problem-solving capability with the ability to grasp business issues and technical problems; and provide sound and logical solutions.
• Must possess a customer-centric mindset and able to multitask and work under pressure.
• Independent and strong team player with excellent communication and collaboration skills.

The position offered will be commensurate with the candidate’s experience and suitability.

Kindly state your expected salary in your resume. Only shortlisted candidates will be notified.