Role Description

This is a full-time on-site role for a SOC Team Lead located in Singapore. As a SOC Team Lead, you will be responsible to:

• Plan monthly duty roster for site team.
• Cover shift function if there are any shift resources are absent.
• Generate report dashboarding for technical analysis.
• Proficient in Microsoft excel/Power BI.
• Will run operation and work the SOP to ensure the 24X7 Security operations support services operate effectively.
• Responsible for site monthly report and documentations submissions.
• Onboarding/off boarding of manpower resources (1 month).
• Submit monthly timesheet and monthly service report as part of billing documentation timely.
• Work with Main Contractor to ensure security devices or apps are patched and firmware versions are upgraded in accordance with IM8 requirements.

Responsibilities:

• Monitoring and analyzing security events, identifying potential threats, conducting investigations, and responding to security incidents
• Work closely with the end client SOC team to ensure the timely and effective detection, containment, and mitigation of security incidents
• Support security developments (such as evolving threats, new or enhanced security controls or changes to the technical infrastructure).
• Ensure that all Infrastructure related procedures, operation guide, architecture diagram, hardening baselines, security metrics, etc documents shall be reviewed annually or updated whenever there are changes within a month.
• Be responsible for strengthening Customer’s cyber security posture against cyber threats through vulnerability management, incident response and analysis, threat hunting and security operations.
• Manage Customer’s Cyber security operation and manage the reporting and handling of cyber security incidents.
• Perform Vulnerability Management leveraging on MVMS.
• Perform daily checks on the Endpoint Detection Response/Database Activity Monitoring dashboard for any abnormalities.
• On boarding of subscribed servers and infrastructure devices to MVMS.
• Provide supporting documents for audits.
• Perform Monthly Vulnerability Assessment, Quarterly Vulnerability Assessment for servers and network equipment.
• Work with application and infrastructure team to ensure compliance and regulatory requirements and industry standards.

Requirements:

• Diploma/degree in computer studies
• 2 years of experience working in a security operation, incident response, vulnerability management or related field.
• Demonstrated experience in network security, server security, endpoint security, web security etc.
• Strong knowledge of security principles, technologies, and industry best practices.
• Experience with log analysis, malware analysis, and network traffic analysis.
• Excellent analytical and problem-solving skills, with the ability to quickly identify and respond to security incidents, analyze complex security issues and develop effective solutions.
• Hands-on experience in security appliances such as IBM Guardium, MMVS, Carbon Black, Cyber Ark is a definite advantage.
• Experience in IT security/support operations with willingness to learn above mentioned tools are encouraged to apply. Experienced candidates will be considered for team lead role.
• Independent and capable of working in a high-pressure environment.
• Willing to work in rotational shift environment (including weekends and night shift).

Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the centre of everything we do.

Key Responsibilities:

The Data Center Business Development Leader (DC BD) is a newly created role responsible for growing commercial equipment, controls and service sales with specific focus on expanding our Data Center customers. Your extensive knowledge about Data Center products along with exposure in the HVAC industry will help drive our business objectives to deliver end to end sustainable, intelligent climate and energy efficiency solutions for our customers.

The ideal candidate will possess a deep understanding of data center solutions and have a proven track record in sales and business development. This role will focus on identifying market opportunities, engaging customers, managing accounts, and overseeing the bidding process for data center cooling solutions.

• Market Mapping: Identify and analyze market opportunities for data center cooling solutions in Vietnam, focusing on customer needs and industry trends.
• Customer Engagement: Foster relationships with key stakeholders, including colocation providers, hyperscalers, and enterprise accounts, to understand their requirements and tailor solutions accordingly.
• Account Management: Manage existing customer accounts, ensuring high levels of satisfaction and retention while driving new business opportunities.
• Bidding Process: Lead pre-bid activities, develop competitive proposals, and participate in tender submissions to secure new contracts.
• Negotiation and Closure: Negotiate terms and conditions with customers to finalize agreements and achieve revenue targets.
• Cross-Functional Collaboration: Work closely with internal teams, including engineering, operations, and regional Centers of Excellence (CoEs), to align strategies and support customer needs effectively.
• Sales Strategy: Develop and implement effective sales strategies to achieve business goals and enhance market presence

Requirements

• Minimum of 7 to 10 years of experience in sales and marketing of data center solutions and products.
• Proven track record in managing accounts at a country level, particularly within the data center industry.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills to engage with diverse stakeholders.
• Proficiency in negotiation and closing sales effectively.
• Ability to work independently as an individual contributor while collaborating with cross-functional teams.
• Familiarity with data center cooling technologies and solutions.
• Experience in working with plan and specification teams.
• You are eager to have a high degree of ownership, directly framing and influencing strategic decisions.

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Working Hours: 5.5 Days, Office Hours

Location: Novena

Job Description

• Manage large amounts of inbound and outbound calls promptly
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Requirement:

• Min. A Level/Diploma/Nitec
• Keen in healthcare environment

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Salary: Up to $2500

Duration: 6 months

Location: West (islandwide pickup)

Working Hours: 5 day work week (Monday-Friday, 8.30am-5.30pm)

Key Responsibilities:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customer

Requirements:

• Minimum NITEC/Diploma

• Have Call centre exp/ Customer Service or Have order processing exp

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

JOB RESPONSBILITIES:

• Manage inbound customer orders, queries, and complaints via hotline.
• Document customer interactions.
• Resolve issues according to procedures, escalating when necessary.
• Provide feedback on improvement areas based on customer issues.
• Stay updated on processes, products, and pricing.
• Collaborate with operations teams for issue resolution.
• Build and maintain client relationships.

WORKING HOURS:

• Office Hours Monday - Friday only

WORK PLACE:

• Kent Ridge

JOB REQUIREMENTS:

• Min A Level / Diploma

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

A global industrial engineering solutions MNC is looking for a Key Account Manager for Data Center Cooling. The incumbent will be responsible for driving sales and business growth within the Data Center Cooling segments by engaging with key stakeholders, identifying market opportunities, and leading proposal preparations to achieve sales targets in Singapore.

Responsibilities:

• Identify and drive sales opportunities within cooling solutions for the data center market
• Engage with engineering consultancies and data center end-users/operators/developers
• Lead proposal preparation and consultation for cooling-related solutions
• Involved in planning, tendering, awarding and execution of cooling projects
• Research on business opportunities in the Data Center Cooling and Building Technology segments.
• Focus on hospitality, commercial, and district cooling projects to enhance market position.

Requirements:

• 5+ years of technical sales experience in cooling solutions
• Bachelor's Degree in Engineering or any other relevant disciplines
• Familiarity with HVAC or piping solutions
• Experience and network with engineering consultancy firms for data center market and its end-users directly

If you are interested, kindly apply with your latest CV. Only shortlisted candidates will be contacted.

Manage Data Center facility including;

• Lighting check
• Airflow check
• Ensure racks are lock
• Ensure no condensation
• Door access are in operation
• Emergency exit path is obstruction free
• No safety hazard
• Coordinate with vendor requesting to access the Data Center for any repair, upgrade, or installation of equipment.
• Daily Routine DC healthy check (Such as temperature, humility, power, server, and network switch).
• Respond to Data Center incident such as power trip, fire alarm, water leak, high temperature etc and escalate or report to relevant party/personnel.
• Cabling and troubleshooting the networking cable.
• Monitoring of Server and Network availability status.
• Monitoring of server antivirus definition ensuring up to date and escalation if not so.

Monitoring of status of Data Center with DCIM.

Requirement:

• Must have minimum 2 years working experience as Data Center Operator.
• Please ensure that the contractor will be open to support 24x7 – 12 hours shift duty when required.
• Candidate is agreeable to enter construction environment site and follow the safety protocol (i.e. wearing safety, helmet, vest and shoe) when entering the site.
  *It will be a daily task (or as required) to enter the site.
• Candidate is agreeable to take Measles and Diphtheria vaccine.

Location:
Ubi

Working hours:
Able to commit 26 Dec 2024 - 24 Jan 2025 (no holiday)
Mon to Fri, office hours

Job Scope:

• Answer incoming calls via government hotline (government project)
• Reply emails

Requirements:

• Min. O levels/Higher Nitec
• Able to commit with no holiday breaks

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description

• Handle high volumes of inbound and outbound calls
• Identify customer needs and provide solutions
• Offer information on products, services, and policies
• Update customer records and interactions in the CRM system
• Resolve complaints and escalate complex issues as needed
• Follow up with customers to ensure satisfaction
• Maintain professionalism and empathy in all interactions
• Meet performance metrics and participate in training sessions

Requirement:

• Min O Level / Higher Nitec
• Prior Customer Service / Call Centre exp

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Salary: up to $2500

Duration: 6 months contract convertible to perm

Working Days & Hours: Mon-Fri Office Hours

Location: West (islandwide pickup)

Job Description:

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks

• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints

• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction

• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution

• Provide feedback to supervisor on improvement areas based on customer/client issues

• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system

• Maintain up-to-date information on processes, products, price lists, etc.

• Liaise with respective operations team for issues, follow-up and actions

• Establish and maintain good working relationships with clients/customer

Job Requirements: Min Diploma in any course w min 2 yrs of relevant customer service experience/Order Processing

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

Benefits:

• Basic Salary up to $2,000 with yearly increment based on performance.
• 5.5 days (Alternate Saturday), Monday to Thursday (9am to 7pm or 10am to 8pm) depending on roster | Friday (9am to 6pm)
• Entitled for $50 shift allowance upon completion of working timing on 10am to 8pm for two weeks
• Paid sick leave
• Training & professional development
• Our company emphasises on good career progression.

Job Description:

This is a full time role for a Call Centre Agent located in Sims Ln. Our clients are in the Freight Forwarding Industry. You will be responsible for managing inbound and outbound collection calls within a call center environment, where you’ll clearly communicate and explain payment breakdowns to customers. Key responsibilities include following up on overdue accounts to meet collection targets on behalf of clients from banks, telecom service providers, and commercial clients. Additionally, the role requires negotiating repayment amounts and payment schedules with customers, enhancing overall collection efficiency, and reducing delinquency rates. Other duties may be assigned as needed to support the team and achieve collection goals.

Qualifications:

• Candidate should possess a Diploma / ‘A’ / 'O’/ Nitec
• Possess at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)

Job Description:

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems, and access control systems.
2. Perform preventive maintenance on data centre equipment and systems.
3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.
4. Liaise with the building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.
5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.
6. Ensure strict adherence to data centre physical security procedures.
7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.
8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Qualifications:

1. 3+ years of experience in data centre facility management.
2. Experience working in a 24x7 mission-critical environment.
3. Strong knowledge of electrical and mechanical systems in data centres.
4. Experience with fire suppression systems and access control systems.
5. Proficiency in troubleshooting and problem-solving.
6. Excellent communication and interpersonal skills.
7. Must have prior experience working in data centre operations in financial institutions.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E •Derrick Tiew Yong Han EA Registration No. R1877971

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

We are seeking a versatile and creative Social Media and Digital Marketing Specialist to join our dynamic team. The ideal candidate will possess a unique blend of expertise in social media strategy, SEO, SMA (Social Media Advertising), and WordPress website management. This role involves driving engagement, optimizing digital assets, and creating impactful campaigns to achieve business goals.

Key Responsibilities

1. Social Media Management: Develop and execute a comprehensive social media strategy tailored to Instagram, Facebook, LinkedIn, Twitter, TikTok, and YouTube.
   Create, schedule, and monitor posts to foster community growth while engaging with the audience.
   
2. SEO Optimization: Optimize social media profiles and website content for search engines to improve organic traffic.
   Conduct keyword research and implement SEO best practices in blogs, landing pages, captions, and multimedia content.
   
3. SMA Campaigns: Plan, execute, and manage paid social media advertising campaigns, including ad creation, audience targeting, and performance tracking.
   Continuously optimize ads using A/B testing and other data-driven strategies.
   
4. WordPress Website Management: Manage and update the WordPress website, ensuring content is current, visually appealing, and aligned with branding.
   Implement on-page SEO techniques, optimize website speed, and troubleshoot basic technical issues.
   Collaborate with the development team for more advanced website improvements.
   
5. Content Creation and Strategy: Collaborate with designers and writers to produce engaging visuals, blog posts, videos, and interactive content.
   Develop a content calendar aligned with marketing objectives and seasonal trends.
   
6. Analytics and Reporting: Monitor and report performance metrics from social media, ad campaigns, and the website using tools like Google Analytics, Meta Insights, and SEO plugins (e.g., Yoast).
   Provide actionable insights to enhance strategies and improve ROI.
   
7. Community Engagement: Actively engage with followers by responding to comments, DMs, and reviews.
   Build relationships with influencers and collaborators to amplify reach and engagement.
   
8. Influencer and Partnership Marketing: Identify and work with influencers, bloggers, and affiliate marketers to drive awareness and sales.
   Manage collaborations and ensure timely delivery of campaigns.
   
9. Website Optimization and Content Updates: Regularly update WordPress blogs, landing pages, and CTAs.
   Ensure the website is mobile-friendly, optimized for user experience, and SEO-compliant.
10. Team Service: Assist the team with inquiries about our services via WhatsApp and the online booking system.

What We Offer:

• Competitive salary and comprehensive benefits
• Performance Bonuses
• Opportunities for learning and professional development
• A collaborative and innovative work culture
• Flexible work environment
  

Responsibilities:

• Responsible for Line sustaining activities and new device process development/evaluation for wet related processes
• Support NPI for any gap analysis and new device safe launch monitoring
• Wet Process recipe creation based on device requirements
• Perform wet process window study and provide improvement plan to reduce OOC and improve CPK
• Lead continuous improvement projects & device qualifications using APQP approach
• Work with Quality Management department to address customer inquiries and issues.
• Execute CIP (Continuous Improvement Program) or manage projects that contribute to improved yield & cost efficiency
• Characterizing wet process and ensure SPC is well maintained and under control
• Start up and qualify new wet processes/material and new equipment within the scheduled timeline
• Work with RnD for new technology roadmap and report the evaluation results in a timely manner
• Update specifications/ documentation to meet TS16949 Quality Standard requirements (Work instruction, PFMEA, OCAP)
• Involvement in Smart Factory (Scope inspection, AI ADC for AOI, Hand Free automation)

Requirements:

• Degree in Engineering or Science
• At least 3 years of experience in the semiconductor manufacturing industry with wet process such as electrochemical plating, wet etching etc
• Statistical (SPC) and analytical skills (problem solving methodologies) are essential
• Application of quality and SPC tools at work - FMEA, DOE, SPC, etc

Job Summary

· Provide perioperative nursing care

· Assist surgeon during operation

· Coordinate and collaborate with multi-disciplinary caregivers in providing safe efficient patient care

Roles and Responsibilities

Patient Care Management

· Ensure operating rooms are prepared for procedures, respect patient rights and confidentiality, conduct preoperative assessments, and ensure surgical equipment readiness.

· Assist in patient positioning, support surgeons during procedures, and participate in anesthesia and recovery tasks.

· Maintain sterility standards, intervene in emergencies, and accurately document patient records.

Patient Education

· Maintain effective communication and interpersonal relations with the patients and caregivers

Professional Development

· Participate in ongoing nursing education, mentor junior staff, provide feedback on clinical performances, conduct in-service education, and act as a resource for perioperative nurses.

Risk and Quality Management

· Deliver evidence-based care, report unsafe practices, ensure infection control compliance, implement fall prevention measures, and identify opportunities for clinical improvement.

Qualifications and Education Requirements

· Registered Nurse with Singapore Nursing Board

· BCLS & AED certified

· Advanced diploma or degree in nursing or equivalent

· At least 2 years' experience as a Staff Nurse in a clinical setting

Position Snapshot

Location: Singapore

Company: Nestle R&D Center, Singapore

Type of contract: Permanent

Position Summary

Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A Nestle career empowers you to make an impact locally and globally, as you are provided with the opportunity to make a mark and stand out, as long as you seek it. With Nestle, you are enabled and encouraged to grow not only as professionals, but also as people.

We are seeking a dynamic and innovative Associate Food Scientist to build competences of products & process technologies in partnership with project managers and categories, according to projects' key success criteria. In this position, you will support proactively product innovation and renovation teams from inception through industrialization by applying functional knowledge, skills and mindset for root-cause analysis. You will drive ideation and rapid prototyping work for new concepts or built-up of process fundamentals using bench scale technologies.

A day in the life of…

Innovation / Renovation Pipeline:

• Build and share scientific/technological knowledge about Nestlé and competitor's products and processes.
• Scout for new innovative ideas/methods/technologies in line with business strategies and trends. Design and execute experimental plan to test scientific mhypotheses.
• Resourcefully build understanding and stay up to date on business needs and consumer trends
• Develop selected ideas into business-relevant concepts, prototypes and/ or new projects. Attempt cross teams collaboration for larger impact
• Pitch concepts and prototypes to relevant stakeholders

Project Management:

• Propose and deliver on-time agreed technical and scientific support in projects for PTC/R&D/NR and/or Markets.
• Build project specific knowledge and contribute to business related project activities with initiative.
• Present results/methods in well written (includes report structure) and oral form to interested parties or visitors.
• Lead technical activities and deliver objectives & outputs on time together with Project Manager
• Apply basic project management skils to deconflict between projects and deliver on time
• Demonstrate agility and pivot timely when necessary

Technical:

• Demonstrate strong technical knowledge in emulsion formation, stabilization, characterization techniques and industrial relevant operations (eg. thermal and non-thermal processing)
• Particularly strong in ingredients chemistry. Expertise proteins and emulsifiers are preferred. Expertise hydrocolloids and lipids are an advantage
• Stay up to date in the field of expertise (past, current and emerging technologies) from ingredient, formulation to processing.
• Mandatory application knowledge & experience in beverage processing and adjacent liquid system (dilute to semi dilute), such as emulsification, thermal treatment and particle size reduction. Expertise in other unit operations is an advantage
• Knowledge and experience in low moisture system is a plus (powder system, drying techniques)
• Master analytical and bench scale equipment and manage laboratory operations in field of expertise. Develop & scout new methods/tools in field of expertise.
• Propose and justify new laboratory / bench scale equipment.
• Give operational support to customers, assistance in industrialization start-ups, follow-up product launches, including technical and product improvements (upon request).

People and Know How:

• Good understanding on the role of R&D in Nestlé, R&D Singapore's OMP, the Department's vision/mission and their relation to Nestle's corporate objectives/ strategies
• Good understanding of Scientific, Technology, Quality and Safety and Environment knowledge with ability to train others in relevant fields
• Synthesize new ideas based on emerging trends (scientific and commercial settings)
• Propose student projects/internships and provide training on the job to students and junior team members
• Desire to connect & collaborate with scientific community in other research centers and/or expert networks in the area of scientific expertise to promote cross-fertilization between different sites. Whenever makes sense, forge collaboration with external partners
• Understanding of NHW and CSV strategies in practice.
• Continuous learning through experience, mentoring and training.

What will make you successful

• PhD in food science, food engineering or related fields
• 2-5 years of professional applied experience, of which 1-3 years relate to managing R&D projects in an industrial context
• Basic knowledge of quality, safety and hygiene requirements
• Basic R&D or/and operating/factory experience
• Experience working in different projects and support activities in an organization

Key responsibilities:

This is a position with Deloitte’s rapidly expanding Tax Technology Consulting practice, providing tailored advice and solutions to a broad range of clients, both domestic and multinationals looking to gain access into various markets from tax and regulatory perspective.

As a Senior Associate, you will have some knowledge of working on ERP (SAP/Oracle) implementations and familiar with integrating the tax bolt-on solutions (OneSource/Vertex) within the ERP transformation programs.

You will join a team of dedicated ERP and OneSource/Vertex implementation specialists, focusing on end-to-end project implementations. You will be responsible for delivering compliance and customs solutions which include project management, change management, solution design, solution implementation and end-user support & training.

In your role, you will also lead and/or facilitate business process definition and modeling, check the feasibility of this business model regarding the ERP products and the legal requirements. You will guide a team to implement and configure the software to replicate the required business processes and analytical/reporting needs

You will be a key contributor to the development and growth of our TTC practice globally.

Requirements:

• Bachelor degree in Accountancy, Business Management, Information Technology or similar fields.
• At least 5 years of experience in ERP (SAP/Oracle) project implementation or similar projects, and thus have solid knowledge of the ERP Solution.
• Integrating tax bolt-on solutions with the ERP system (i.e. Vertex, OneSource Indirect Tax)
• Technical or functional lead on at least 2 full-lifecycle SAP implementation
• Experience in SAP modules (e.g. DRC, ABAP etc.) is an asset
• Software aptitude in PowerPoint, MS Project, Access, Excel, and/or Visio
• Well versed in pitching presentations to clients and key stakeholders
• Advantageous to have good understanding of the supply chain management processes
• Good analytical and modeling skills
• Team player with strong communication skills
• Open to work in an international multicultural environment and to work abroad if needed;

Job Description

• Answer incoming calls from customers to take orders
• Answer inquiries and questions, handle complaints
• Provide information to customers and service providers
• Verify data and entry into the system

Requirements:

• Willing to work at the Western part of Singapore (Taman Jurong Area)
• Knowledge of Customer service principles
• Knowledge of Singapore roads
• Good data entry and typing skills
• Good communication skills

-Take ownership of KPIs
-Manage daily operations
-Preparation and analysis of reports
-Perform call monitoring and coaching of team members
-Manage customer expectation
- Ability to manage a team
- Proficient in analytical and excel skills
- Possess good communication and presentation skills
- At least 2 year of supervisory experience in contact center environment
- Prefer with beauty experience

Job Responsibilities

• Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.(PDPA & MAS Notice 626)
• Gathering Evidence for Financial Scam Reports and Escalating to relevant BU for Touchpoint / Investigation / Compensation within stipulated timeframe
• Understanding Fraud & Scam Terminology and Methodologies.
• Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government Impersonation / Friends Scam), Investment Scams
• Social Engineering Scams
• Reports For Mule Accounts / Funnel Accounts.
• Ensures highest standard of service delivery to our customers.
• Respond and react in a timely manner to escalate fraud / scam service request.
• Investigate transactions flagged as suspicious timely.
• Maintains confidentiality of the Bank’s customers and data.
• Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness
• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.
• Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests
• Uses technology and system tools as directed and within established guidelines.
• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.
• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose One):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week

42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Outbound Call Agent (Call Centre)

Salary: $ 2000 - $ 2800
Working Hours: Monday - Friday (9am - 6pm)
Location: Bukit Merah Central

Responsibilities:

• Handling inbound calls on payment related to hospital bills
• Making outbound calls to follow up on payment related to hospital bills
• Receivables management
• General customer service duties
• Handle patient enquiries, provide billing information to patients
• Sending statement of accounts

Requirements:

• Relevant experiences
• Proficient in Microsoft Office applications (MS Word & Excel)

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Description

• Handle customers’ enquiries (not limited to phone calls, email, live chat, instant messaging)
• Manage protocols (such as fire & emergency messages)
• Liaise with other department enquiries and requests
• Manage customers’ feedback
• Make accurate data entry to the CRM System and maintain records
• Participate in trainings, tests and audits when required

Pay Package

· Salary: Up to $2800*

· Yearly performance bonus: Up to 1 month of salary

Working hours (Shift and rostered)

• Able to work in any of the following shift: AM – 7:30AM to 5:00PM, MID - 9:00AM to 6.30PM PM – 12:30PM to 10PM, 10PM to 7.30AM. Shift shall be rostered. - With 1 hour of meal time
• 5 day work week, inclusive of 1 weekend work day

General Requirements:

• Able to work independently as well as in a team
• Proficient in MS Excel / office
• Customer service oriented

Skills Required

• CRM
• Customer Service Oriented
• Microsoft Office
• Customer Experience
• Interpersonal Skills
• Healthcare Administration
• B2B Accurate Data Entry

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Job Title: Call Centre Representative (Vouchers Project)
Location: near Ubi MRT
Working Hours: Monday to Friday, 8:30 AM – 6:00 PM
Project Duration: 26 December 2024 – 24 January 2025

Key Responsibilities:

• Handle 80% email correspondence and 20% inbound/outbound calls related to the Vouchers project.
• Efficiently manage multiple systems, tabs, and dual PCs concurrently in a fast-paced environment.

Requirements:

• Minimum typing speed of 30 words per minute.
• Ability to work under pressure in a fast-paced environment.
• Must be comfortable multitasking across multiple tabs and screens.

How to Apply: send your resume and indicate role(s) you want to apply to: [email protected] or telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA License number : 99C4599 Personnel EA License: R1331820

• Assist with making phone calls to members of public to explain on relevant healthcare schemes
• Attend to general enquiries related to MediShield Life and CareShield Life
• Assist with the digitalisation of existing physical documents (includes scanning of the documents, checking the scanned document, and shredding of the physical documents)
• Other ad hoc administrative duties as required

Requirements

• Minimally GCE O level and above
• able to start on short notice

interested and qualified candidates, please send in your application to [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

Salary: $3000 per month

Working days: 5 days per week (Office hours)

Work location: Clarke Quay / Novena

Contract duration: till December 2025 (extendable)

Responsibilities:

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data (target respondent: corporate company/establishment)
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:

• At least 2 years experience in administrative & customer service
• Prior experience in call center environment will be beneficial
• Able to work in a fast paced environment & achieved assigned targets/KPIs
• Well spoken and good verbal/written communication skills
• Proficient in MS office, especially Excel

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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