Working Day: Mon to Fri

Working Hours: 9am – 6pm

Location: Toa Payoh N, Singapore 318993

Salary: $5500 - $7000 + Quarterly Commission

Responsibilities:

• Develop long-term strategic account relationships, initially in Singapore, then grow business globally.
• Solution selling to existing customer base and new prospects, both direct and through partners
• Drive the entire sales process; responsible for opportunity qualification and development, RFP/RFI proposal development and customer reviews, negotiations and deal closure.
• Prepare and provide business proposals to the customers.
• Nurture opportunities and fill pipeline by active engagement with prospects, key customers and partners.
• Responsible to articulate compelling value propositions and developing executive relationship with C-suite and key stakeholders within accounts.
• Able to present well on our solution to client and consultant.
• Host customers and consultants to our showroom and sell our solution.
• Able to work on tender submission within deadline independently.
• Maintain knowledge of competitors in accounts

Education, Skills and Experience Required:

• At least 5+ years’ experience in solution selling and new business development within enterprise and/or data center customers, demonstrating customer orientation.
• Bachelor’s degree or MBA preferred, or equivalent experience in Engineering.
• Strong track record of achievement in managing sales and exceeding all targets.
• Experience in cooling solutions preferred.
• Able to foresee market conditions.

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

In this role, you will support all operational, issues and enhancement matters for CRM (Customer Relationship Management) system, Department digital initiatives and projects. You will also ensure the activities are conducted in accordance with the Company rules and regulations.

What you will do:

• Work closely with different parties including IT, business user, Project Managers on CRM enhancements and dept digital initiatives
• Engage users in CRM SG enhancement requirements, review functional specification to ensure design and business requirements are met.
• Participate in User Acceptance Testing and pilot testing for successful roll out.
• Follow up with defects management status within the stipulated time frame.
• Assessment and analysis of CRM issues received across all touch points
• Identify areas to enhance user experience and smooth out user experience with customer feedback and issues reported
• 2nd level escalation and Ad-hoc call back on reported issues
• Update, disseminate, FAQ, error messages, recovery action
• Develop, maintain and update user guides and FAQs
• Support change management (create training materials, SOPs and conduct training for new launches and enhancements)
• Responsible for communications to ensure timely delivery of information to the targeted audience

What you will need:

• University Degree
• At least 5 years of experience in FI or insurance industry is preferred
• Resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual
• Ability to engage and collaborate with different functions within the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment

Job Description:

• Work in customer’s leased or owned Data centers, Customer operated Warehouse spaces, and other areas as designated, providing on site Security support.
• Hands-on involvement for assigned data center activities such as: conducting daily site walks, diagnosing security hardware issues and reporting findings for immediate escalation.
• Conduct inspections via provided forms of Critical spaces within the Data Center, including Data Halls, Storage Rooms, loading docs, and other areas as assigned.
• Support security & safety incidents as a first responder, documenting findings and providing written reports.
• Support high value/high priority rack moves and deployments, as a security overviewer.
• Participates in the site safety compliance program by reporting violations.
• Participating in physical audits for data center infrastructure.
• Serve as primary responder for security related incidents at site.
• Participate in developing site related processes & standard operating procedures (SOPs)
• 100% onsite support with no remote work
• Ability to work with multiple crossfunctional teams such as Data Center Operations, Logistics, Safety, XOC, etc.
• Follow specific task instructions and provide necessary reporting.

Skills and Qualifications:

• Ability to flex schedule as needed, including ability to work weekends, nights, holidays, as needed.
• Working knowledge or experience operating in a Data Center environment.
• Experience in report writing and incident response ;
• Strong troubleshooting and communication skills to be able to analyze hardware and software problems; research and resolve complex issues; and interface with customers, manufacturers, and technical support staff.
• Ability to travel between assigned locations, including Data Centers, Warehouses, etc. as needed.
• Valid driver's license, with reliable transportation.
• Ability to stand or walk for extended periods of time with minimum rest or breaks.
• Experience with Security Device Structure, specifically tier 1 responder.
• Previous Security and/or Safety experience desired.
• Knowledge of Data Center Safety and Security practice.
• COLO experience desired.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the Team

ByteDance Networking brings together innovative ideas and technologies from network architecture, intent-based networking, network virtualization, switch software and hardware co-design, and high-speed networking, to create hyperscale data-center networking solutions that power several of the most popular apps in the world, such as Douyin and TikTok, which serve hundreds of millions of users around the globe.

ByteDance Networking is responsible for designing, building, and operating the global, intelligent network infrastructure to meet the requirements of high availability, scalability, and high-performance. By joining this team, you will gain marketable software development and/or network operation experience in data center networking at massive scale.

Responsibilities:

• Organize and manage the 7*24 NOC team to support our global network monitoring and operation.
• Optimize the operation process to improve the quality and efficiency of network operation.
• Work closely with network software development teams to plan, design and iterate network operation platforms.
• Keep in contract with service suppliers such as ISP, device vendors, etc. And help to improve their quality of service

Minimum Qualifications:

• Bachelor's in Computer Science, Information Science, Engineering, Mathematics, or a related field, or equivalent.
• Experience in network operations and maintenance, preferably with large scale datacenter network (OTT, ISP) background.
• Familiarity with TCP/IP and routing protocols such as OSPF, BGP etc.
• Familiarity with optimizing processes for networking operations systems, such as monitoring, alerting, etc.
• Responsible, self-motivated, have good communication skills.

Preferred Qualifications:

• Familiar with commonly used data analysis methods, strong data sensitivity, ability to design automated operational solutions based on data analysis results, and drive problem-solving.
• Experience in optimizing or designing new and existing processes.
• Experience in vendor management.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Overview

The Digital Solution Center of Hyundai Motor Group Innovation Center in Singapore (HMGICS) is actively engaged in the creation of a series of intelligent IoT systems aimed at tackling challenges in Productivity, Quality, Logistics, Manufacturing, and other areas within the EV industry. The role involves comprehending real-world requirements, crafting IoT architecture, and executing the architecture using the most suitable technologies.

Roles & Responsibilities

• Comprehend and assess practical requirements
• Formulate the architecture for the IoT system, encompassing elements such as DBMS, Interface Protocol, Coding Language, Middleware, etc.
• Identify the necessary skills for system implementation
• Supervise the development and ongoing maintenance of the system

Requirements

• Bachelor's degree or higher in Computer Engineering, Electrical Engineering, Computer Science, Industrial Engineering, or a related field
• Over 8 years of hands-on experience in system architecture and system development
• Proven expertise in designing software architecture, network interfacing, and data pipeline
• Mastery in Software Architecture, Network Diagram, Data Flow Diagram, Interface Protocols, and Linux OS
• Proficient in scripting languages such as PowerShell, Bash, etc.
• Familiarity with IaaS/PaaS, Database Management (Oracle, Tibero, SQL, etc.)
• Technical proficiency in Docker, CI/CD Pipeline, C#, Java, Spring Boot, Vue.js

Responsibilities:

• Handle customers’ queries (via telephone / email) escalated from Call Centre
• Handle queries from walk-in customers
• Handle first level troubleshooting with regard to the Internet e-services
• Escalating complex queries for superior’s intervention
• Engaging customer in change management campaigns
• Suggest improvements arising from feedbacks or interaction with the customers
• Submit daily report in a timely manner

Requirement:

• Min O level / ITE / Diploma in any discipline
• 1 year exp in Customer Service / Call Centre will be added advantages
• Possess excellent customer service, communication and interpersonal skills

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

TikTok Role Insight: We are looking for an experienced Operations Engineer where you will be able to apply your technical skills in a fast-paced environment. You will have a strong knowledge of server hardware and mechanical/electrical infrastructure at a large-scale datacenter, which is critical to this role. You will be responsible for diagnosing and resolving server issues, escalating issues and working collaboratively with remote teams. Additionally, you will work within the server rack lifecycle process and focus on helping buildout computing and storage environments.

You will also need to have working knowledge and experience in at least one of the following core areas: Networking, Scripting, and Hardware Repair.

Responsibilities:

• Work within a ticketing system in support for server fleet.
• Work in a 5*8 to provide break-fix support to the IT infrastructure
• Be the first point of contact for break fix technicians.
• Prioritize ticketing queues and work to resolve escalations.
• Perform power cycles, troubleshooting, and replace failed components.
• Support rack and stack and power up new equipment.
• Physically assist in moving and installing equipment.
• Assist in projects such as adding new capacity and working on retrofits within the Datacenter.
• Have a strong desire and capability to learn, grow, and develop new skills.
• Participate in an on-call rotation.
• Establish strong working relationships with various internal teams and external partners.
• Assist with inventory and asset management.

Qualifications

• College/Technician Degree or equivalent professional experience/certification in Engineering.
• Knowledge of Linux and server hardware repairs.
• Working knowledge of technologies such as HTTP, DNS, RAID, TCP/IP and DHCP.
• At least three years of experience supporting IT equipment or related technology.
• Prior experience in large scale datacenters.
• Basic working knowledge of Mechanical and Electrical infrastructure.
• Experience operating heavy-load movement equipment such as pallet jacks, server lifts, etc.

Job Description: -

• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved Work closely with HR to ensure fast, effective, and quality staff recruitment.
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive.
• This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs Take ownership and resolve any urgent or critical issues escalated by the Client or team Work closely with Client to support investigation and service recovery process.

Requirements:

• Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.

EA Number: 11C4879

Location: Novena/Clarke Quay.

Up to 1-month Performance Bonus

Travel in Singapore to do face-to-face survey is required.

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Singaporeans
• Proficient in Microsoft Excel to do management reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Location: Tampines

Contract: Immediate - 28 June 2024 (extendable another 1 - 2 months)

Responsibilities

• Provide personalised service to manage members' enquiries and services over at the phone.
• Any adhoc duties assigned by supervisor

Requirements

• Able to commit minimally 1 month - 3 months
• Prior experience in customer service/call centre is preferred
• Excellent verbal and written communication skills
• Fast learner
• Training provided

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

About Us:

Kangaroo Learning Center Pte Ltd (“KLC”) was incorporated on 7 May 2022. Our headquarters was established in 2014 and is a leading training institution in China, providing tuition to more than 100,000 students annually. KLC is a rapidly growing tuition centre in Singapore, dedicated to providing high-quality education in mathematics. The centre offers a range of academic and enrichment programs for students of different ages, including primary and secondary school students, as well as those preparing for the PSLE, Math Olympiad, GCE ‘O’-Level and ‘A’-Level examinations. As a young and dynamic organization in Singapore, we are committed to fostering a culture of innovation and initiative. We believe in nurturing individuals who take ownership of their roles and see themselves as co-partners in our journey towards educational excellence. Join our team and be a part of an exciting environment where you can contribute to shaping future leaders.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our tuition centre as a Learning Consultant. The ideal candidate will be the first point of contact for students, parents, and visitors, ensuring a positive and welcoming experience. The Learning Consultant role is crucial in maintaining a positive and professional image for our tuition centre.

JOB RESPONSIBILITIES:

• Manage phone calls and attend to walk-in parents.
• Maintain proper filing system to ensure smooth documentation and administration of the tuition centre.
• Record all math questions in the system.
• Inspect the tuition centre regularly and manage classroom booking, and after class matters.
• Obtain feedback from students’ parents for improvement.
• Demonstrate learning software to parents with good manners.
• Handle course enrolment, issue invoices, cancellation, rescheduling, and renewal matters.
• Support the essential maintenance of tuition centre facilities and equipment, coordinate with vendors/contractors/building management for the repair and maintenance of tuition centre as and when required.
• Willing to learn how to conduct student talk with parents.
• Administrative duties and any other ad-hoc duties as assigned.

JOB REQUIREMENTS:

• At least GCE 'O' Levels
• Familiar with registration or learning software will be an added advantage.
• No experience required, training will be given.
• Passionate about work even during challenging times.
• Excellent interpersonal and willing to be trained as Teacher.
• Fast paced working environment and able to multi-task, meticulous.
• 44 hours per week, able to commit weekdays (inc. evenings) & weekends.

Responsibilities:

• Reports to the team lead and contact centre manager
• Assist in the documentation of operational procedures
• Respond promptly to and record details of customer enquiries
• Handle and resolve issues raised by customers and record details of actions taken
• Escalate requests and unresolved issues to management

Requirement:

• Min O level education
• Min 1 year experience in Customer Service / Call Centre
• Possess excellent customer service, communication and interpersonal skills

Interested candidates please forward a detailed resume and email to [email protected]

Consultant : Daniel Lee / EA Personnel No : R1989151

• Leading SME in Thermal Management
• Collaborative Learning Environment

About Our Client

My client specialises in thermal management solutions for data centers, offering innovative approaches to optimise energy consumption and cooling efficiency. With the utilisation of advanced technology across their solutions and systems, they aim to remove heat and recycle its energy, improving data center performance while focusing on the aim to reducing environmental impact.

Job Description

• Develop and execute sales strategy across various sectors in Singapore's market (ie. enterprises, government bodies, telecommunications, etc)
• Analyse and identify potential market segments to expand business opportunities
• Liaise closely with internal stakeholders - Leadership, Marketing, and Operations teams to facilitate consistent communication and efficient planning of solutions to ensure customer satisfaction

The Successful Applicant

• About 5 years of B2B Business Development/Sales experience in developing Thermal Management solutions
• Background knowledge in Cooling Technologies to understand the technical specifications that are required to design and explain the solutions to customers across industries
• Strong contact network across Data Centers and relevant sectors is a plus - discussions with potential/existing customers on implementing Thermal Management solutions to reduce environmental impacts is a strong focus

What's on Offer

This is an opportunity for you to widen your portfolio and knowledge in Thermal Management solutions and innovative technologies that serve a wide range of industries and markets.

Contact

Trina Soh (Lic No: R22107139/ EA no: 18C9065)

Quote job ref

JN-052024-6420417

Phone number

+65 6416 9812

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Up to 1-month Performance Bonus

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• GCE 'A' Level and above
• Singaporean
• Microsoft Excel | Travel in Singapore
• Mandarin speaking to do survey with Chinese MNCs
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg.... You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Company Description

Join the growing family of DB Golf Training and Performance Center and you will be joining a network that’s leading the way in offering the highest Golf programs through technologies on the market. DB Golf Center is committed to creating a world-class independent Golf Center in Singapore. As a Marketing and Operations Assistant, you will be part of a team of forward-thinking professionals with the passion and drive to turn ideas into action.

Role Position:

Intern with option to become full time

Role Description:

This is a 6-months internship on-site role as a Marketing and Operations Intern at DB Golf Center. As a Marketing and Operations Intern, you will be responsible for assisting with day-to-day marketing activities, managing operations, providing customer service, and ensuring smooth operations of the center. You will work closely with the marketing team as well and operations teams to execute marketing strategies and ensure excellent customer service.

Qualifications

* Bonus for candidates with knowledge/interest in Golf

* Strong analytical skills and attention to detail

* Excellent communication and interpersonal skills

* Experience in operations management or related field

* Ability to provide exceptional customer service

* Use all reasonable efforts to promote the interests of the Company and comply with all the policies of the Company in place or as varies from time to time

* Ensure the facility is a safe and clean environment by complying with procedures, rules and regulations

* Able to work on weekends

Customer Relations Officer (Call Centre)

• 1 year contract
• Work location: CBD area
• Working hours: Office hours, 8.00am – 5.30pm / 8.30am – 6.00pm (4 weekday + 1 weekend)

The Opportunity

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to

1. lost of card/replacement procedure/extension issues/application issues
2. Filing of claims for customer (i.e over-deduction//double deduction)
3. Point to point enquiries from customer
4. Card related issues (i.e Simple Technical issue, investigation of mismatch fare)
5. Perform out bound calls to customers who leave callback

• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Your Background

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision
• Training provided
• Open to working on weekend

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Zenith infotech (S) is a Tech Recrutiment frim with 27 years of history. We support our clients from various government agenceis as well as corporates.

Currently, one of our clients are looking out for Contact Center Manager, 12 months contract to stat with.

Requirements :

• Candidate shall possess a recognized Degree with at least 5 years of experience in managerial positions in the contact center industry.
• Provide leadership and regular coaching to Team Leaders and Agents.
• Responsible for managing the day-to-day running of the contact centre, which includes effective resource planning in ensuring KPIs are consistently achieved
• Work closely with HR to ensure fast, effective, and quality staff recruitment
• Build an engaging and motivated workforce by creating a positive and vibrant environment for staff to thrive. This could be in the form of daily huddle sessions, team building activities and monthly coaching sessions.
• Conduct consistent reviews of staff performance to identify training gaps and needs
• Take ownership and resolve any urgent or critical issues escalated by the Client or team
• Work closely with Client to support investigation and service recovery process

Job Highlights

· Be part of an award winning global education franchise with 1,000+ centers

· Extensive Training provided by Mathnasium in their proprietary method and approach

· Pleasant and friendly work environment working in a team with growth opportunities

· Competitive Remuneration Package

· Positions available at our Forum (Orchard) and Katong locations

· Be part of one of the leading global educational franchises rapidly growing in Singapore!

Job Description

Maths Instructor, Mathnasium Singapore

Mathnasium is a maths only-learning centre that offers both maths help and enrichment to children in grades K – 9 / Sec 3. Each student in our program receives a customized learning plan based on our proprietary teaching materials.

Our centres in Singapore has received a strong reception from students and parents alike. We are seeking part time instructors to play a key role in its teaching and management.

The position includes teaching responsibilities as well as helping to manage instruction and student learning plans. There will be comprehensive training provided.

Job Responsibilities

· Teach, encourage and motivate children from K to Sec 3 using Mathnasium’s approach and materials

· Evaluate and document student progress

· Correct student work and provide positive, constructive feedback

· Communicate student needs to centre leadership and to instructional staff in a team teaching environment

· Assist in management tasks, which may include administrative assistance, curriculum preparation or other duties as assigned

Required Qualifications:

· Strong math skills and teaching experience (and an ability to handle children from K to grade 9/ Sec 3)

· Excellent communication and multi-tasking skills

· Ability to help manage a team of part time instructors

· Ability to professionally interact with students and parents

· Energetic and confident personality

Knowledge and experience of the Singapore primary and / or secondary school syllabus will be helpful. Most of our students are in primary school.

The learning centre environment will be supportive and encouraging. Applicants should love teaching and be able to motivate students to success.

Hours

This position is full time. Working hours are Monday 2.30 - 7.30pm, Tuesday – Friday 11.30am - 7.30pm and Saturday / Sunday 10am - 3pm with. Instructors will be entitled to one day off during the week.

• MNC
• Location: Alexandra Road
• Monday - Friday: 8.30AM - 5.30PM

Our client is a MNC in consumer electronics, business equipment and Electrical components.

RESPONSIBILITIES:

• Responsibly manage and resolve customer inquiries via phone, email, social media platforms, and live chats in a timely and effective manner.
• Collaborate closely with internal teams to ensure swift resolutions.
• Proactively identify and escalate trends in queries, potential issues, and recurring service failures to team leads/managers, implementing necessary corrective actions to prevent future problems.
• Accurately log all customer service requests and follow-up interactions into the CRM system promptly.
• Aid in the processing and invoicing of local and export spare part orders.
• Generate weekly customer service reports and provide weekly and monthly reports to Business Units (BU) and Head of Department (HOD).
• Manage spare parts inventory efficiently.
• Undertake additional assigned duties and/or project work as required.

REQUIREMENTS:

• Previous experience in a Call Centre, Banking, or Customer Service (both calls and correspondence) setting is advantageous.
• Demonstrates a positive mindset with a "CAN-DO" attitude and a strong commitment to providing high-quality customer service.
• Exhibits excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Excel, Word, and PowerPoint.
• Familiarity with SAP is a plus.
• On-the-job training will be provided to ensure competency in fulfilling role responsibilities.
• For home appliances.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chua Xue Min (Joesefyn)

EA Personnel Reg. No.: R23113090

Job Highlights

· Be part of an award winning global education franchise with 1,000+ centers

· Extensive Training provided by Mathnasium HQ in their proprietary method and approach

· Pleasant and friendly work environment working in a team with growth opportunities

· Competitive Remuneration Package

· Positions available at our Forum (Orchard) and Katong locations

· Be part of one of the leading global educational franchises rapidly growing in Singapore!

Job Description

Part Time Maths Instructor, Mathnasium

Mathnasium is a maths only-learning centre that offers both maths help and enrichment to children in grades K – 9 / Sec 3. Each student in our program receives a customized learning plan based on our proprietary teaching materials.

Our centres in Singapore has received a strong reception from students and parents alike. We are seeking part time instructors to play a key role in its teaching and management.

The position includes teaching responsibilities as well as helping to manage instruction and student learning plans. There will be comprehensive training provided.

Job Responsibilities

· Teach, encourage and motivate children from K to Sec 3 using Mathnasium’s approach and materials

· Evaluate and document student progress

· Correct student work and provide positive, constructive feedback

· Communicate student needs to center leadership and to instructional staff in a team teaching environment

Required Qualifications:

· Strong math skills and teaching experience (and an ability to handle children from K to grade 9 / Sec 3)

· Excellent communication and multi-tasking skills

· Ability to help manage a team of part time instructors

· Ability to professionally interact with students and parents

· Energetic and confident personality

Knowledge and experience of the Singapore primary and / or secondary school syllabus will be helpful. Most of our students are in primary school.

The learning center environment will be supportive and encouraging. Applicants should love teaching and be able to motivate students to success.

Hours

Working hours are Monday – Friday 2.30pm - 7.30pm and Saturday/Sunday 10am - 3pm. We expect part time instructors to be available for at least 3 of these days.

Key Attributes:

Customer Service Oriented, Fun Loving, People Person.

Role Description:

• You will need to know the tour products well and deliver consistently good customer service at all times.
• Support customer queries over phone and email, promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Assist our Travel partners – OTA and local agents with ticket sales
• Handle enquiries for private bookings of tour – Corporate Preschool and PA
• Adhoc admin and data entry

Experience:

Minimally 2 years’ experience in customer service, call centre or tele-marketing.

Requirements:

You should be resourceful and dynamic with strong interpersonal and communication skills. A pleasant and friendly personality with the passion to provide good service to our internal and external clients. Ability to work independently as well as be an actively contributing team player

Education:

Possess N, O or A levels. Diploma in any discipline.

We regret that only shortlisted candidates will be notified.

• Manage and provide administrative services (e.g., assisting patients with their appointments and making arrangements pertaining to their medical treatment).

• Perform service recovery such as managing complaints from patients.

• Chaperoning of patients to ensure smooth treatment process.

• Provide administrative support for corporate & insurance patients such as letter of guarantee, insurance forms etc.

• Ensure operability of patient hotline and to attend to enquiries from patients and clinics.

• Keep accurate and compete records consistent with regulations, policies, and procedures.

• Generate progress reports for clients and senior leaders within the organisation.

• Other duties and projects assigned by your reporting officer as required.

Job Description:

• Provide on-site security support in customer-owned or leased data centers, customer-operated warehouse spaces, and designated areas.
• Conduct daily site walks, diagnose security hardware issues, and report findings for immediate escalation.
• Perform inspections of critical spaces within the data center, including data halls, storage rooms, loading docks, and other assigned areas.
• Act as a first responder for security and safety incidents, documenting findings and providing written reports.
• Support high-value or high-priority rack moves and deployments as a security overseer.
• Report safety violations as part of the site safety compliance program.
• Participate in physical audits of data center infrastructure.
• Serve as the primary responder for security-related incidents on-site.
• Contribute to the development of site-related processes and standard operating procedures (SOPs).
• Provide 100% on-site support with no remote work.
• Collaborate with cross-functional teams such as Data Center Operations, Logistics, Safety, and XOC.
• Follow specific task instructions and provide necessary reporting.

Skills and Qualifications:

Must-have:

• Possess a PLRD license.
• Proficient in report writing and incident response.
• Strong troubleshooting and communication skills for hardware and software issues.
• Flexibility to work varying schedules, including weekends, nights, and holidays as required.
• Ability to work at and travel between assigned locations, including data centers and warehouses.
• Capability to stand or walk for extended periods.
• Familiarity with security devices such as card readers and cameras.
• Proficient in Office Suite and Incident Command Structure (tier 1 responder).

Nice to have:

• Experience working in a data center environment is preferred.
• Knowledge of data center safety and security practices.
• Possess a valid driver's license and reliable transportation.
• CPR certification or willingness to obtain it.
• Previous experience in security and/or safety is desirable.
• Experience with colocation (COLO) environments is a plus.

Job Details:

Salary: $3,000 (Included transport allowance)

Work duration: Contract till 31st Dec 2024 (Renewable depending on performance and project needs)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay / Novena MRT (work in office & on the field)

Job Summary:

Collection Methods:

• Via inbound and outbound call activity
• Via field visits out to households and members of public

Data submission:

• The incumbent is expected to perform daily updates of call outcomes using Excel files assigned to them
• The incumbent must also submit the survey data collection details into the system and submit the completed survey
• During field visits, incumbent must also assist the respondents to complete the surveys online / manual collection and guide the respondents if the respondents need necessary guidance

Requirements:

• Prior working experience in Sales support / Customer insights / Customer relations departments / Banking & Finance call centers, would be advantageous
• Must be competent in MS Excel.

Thank you for your interest in the advertised position. We kindly request that all applications be submitted via our PERSOLKELLY GO App.

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/3715

EA License No: 01C4394

EA Personnel ID: R1655869

EA Personnel Name: Chua Le Teng, Sherry

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

Position: Customer Service Associate, Call Centre

Salary: $2,200 - $3,200 + Shift Allowance + AWS + Variable Bonus

Location: West / North

Job Highlights

• Attractive Staff Benefits.
• Attractive salary commensurate with work experience.
• Good prospect for career advancement.

Responsibilities:

• Deliver excellent customer service to callers by understanding caller's needs.
• Provide accurate information and assistance to address caller's inquiries.
• Book or reschedule appointments based on the caller's request.
• Handle various administrative tasks related to the hotline, including managing emails, processing referral requests, and activating emergency protocols.
• Collaborate and communicate effectively with other departments within the institution to ensure seamless follow-up and resolution of caller's requests.

Requirements:

• Possess a Diploma, Degree, or equivalent.
• Minimum 2 years of relevant working experience in customer service and customer handling.
• Candidates who possess relevant experience in the call centre environment will be added advantages.
• Bubbly and cheerful personality with good interpersonal skills.
• Able to commit to rotating shifts, including PHs and weekends.

Interested applicants, please click the apply button to submit your application.

Alyson Ong

Dynamic Human Capital Pte Ltd

Registration No: R22107466

License No: 12C6253

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use, and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data