The Opportunity

• Adecco is partnering with a leading bank to look for a KYC Officer with at least 3 - 5 years experience in banking or financial industry
• Location: CBD
• Starts off as a 6 months contract, possibility for extension

To lead, manage and provide effective guidance to team member and Front Office in their work processes and submissions, in terms of new client account on-boarding. The role requires the candidate to be able to face off Front Office relating to client documentation and/or KYC related matters. Candidate should ensure that the team meets the expectation of the bank policy for BAU and ensure that the targeted timeline is met. In addition, he/she will be required to liaise with the local AML officers concerning business-view on specific AML/KYC related topics.

In his/her function as a Documentation/KYC Expert, the candidate should be able to handle the daily BAU responsibilities on top of monitoring team performance and reporting on metrics. It involves close collaboration with AML, Compliance, ORM, Front Office and Legal.

Responsibilities/Tasks:

• Responsible for ensuring timely, complete and accurate processing of account opening (including performing all relevant controls) for individual and corporate accounts, KYC reviews and timely escalation/reporting of any discrepancies.
• Review all account opening and other supporting documents required for individual and KYC information updated in the system
• Provide expert advice on documentation to Client Advisors on complex account structures
• Perform name searches in the bank approved search engines
• Liaise with KYC / AML team / COO office as appropriate for the account setup
• Monitor document deficiencies as per bank control procedures
• Training of Front office staff on legal documents and KYC related subjects
• Ensure the escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions
• To enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes
• To understand and maintain the Bank Global KYC/ AML Standards, Account Documentation procedures, Local Laws and Regulations and implement related control processes
• Escalation of operational, regulatory and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
• Involved in design and implementation of strategies to ensure continuous process with the WM COO and Change functions to scope and define change projects to deliver process and performance improvement

Qualifications:

• Diploma / Degree majoring in Banking, Accountancy or Business Administration or related discipline preferred
• Knowledgeable and experienced in operations, account documentation, risk management, Sophisticated AML/KYC knowledge and experience in banking or financial industry for at least 1-3 years
• Good knowledge in Know Your Client procedures
• Ability to develop a good knowledge of the customer base, with sensitivity to specific customer needs.
• Experience in team/stakeholder management preferred.

Personal Competencies or Skills

• Mature, strong analytical and problem solving ability
• A team leader who is able to multi-task effectively in a dynamic environment, appreciate diversity and follow through assignments within tight schedule
• Excellent interpersonal skills and the ability to manage relationships with all levels
• Strong customer relationship, communication and presentation skills
• Problem solving skills
• Strong process and project management

Next Step

• We could contact you in the soonest time if you directly send your resume to: [email protected]
• Email Topic: Apply KYC Officer (Private Banking)
• We regret to inform that only shortlisted candidates will be contacted

This role, reporting to the Senior Manager in the Office of Technology Management, is a change agent responsible for aligning strategic demands, negotiating priorities, and converting them into viable projects. He/She manages a team of application members and oversees the design, development, support, and enhancement of techno-functional solutions, managing application roadmaps and fostering cross-functional process support. Acting as a liaison between business stakeholders and
IT/vendors, He/She ensures IT applications align with organisational strategies, address business needs, manage vendors and team members, optimise existing applications, and streamline new releases efficiently.

Major Job Responsibilities
Principal Accountabilities
● Work as a critical part of the IT team to ensure that IT applications are deployed efficiently within the business and in line with the organisation’s IT and Business Strategy.
● Develop and maintain strong working relationships with key internal customers at all levels to understand their business drivers. Work with internal customers to understand requirements and deliver/promote technical solutions as appropriate.
● Apply risk management methodologies, appropriately assess risk, apply sound judgement and drive compliance to policy and applicable laws and regulations.
● Provide expertise in the development of new and existing applications.
● Assess the business requirements and work with the internal customers to determine critical requirements and good-to-have requirements to scope the project.
● To liaise with vendors on issues about routine and ad-hoc maintenance, technical support and development.
● To seek, understand, and translate business operational process needs into ‘improvement specifications’ for applications.
● Work with other members of the IT Team to ensure that interfaces with other applications and third-party products work.
● Work with vendors and customers to optimise existing applications to meet business needs.
● Work with vendors and customers to implement new applications or new modules within existing applications.
● Plan and manage the safe introduction of new releases/patches to meet service requirements.
● Works with internal customers to develop testing and validation scripts and identifies opportunities for improvement.
● Manages delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets raised by the end users for assigned application
● Effectively manage the Applications team and help grow and develop their capabilities. Set and measure performance objectives and provide regular one-on-one feedback to all team members.

● Evaluates the performance of direct reports and provides ongoing coaching and staff development.
● Keeps abreast of new developments and forecasts future trends in the area of application integration in the education industry Project Management and Business Process Re-engineering.
● Elicit, prescribe, and document functional/technical requirements that meet the business needs for processes covered by SMS, EBMS, SAP, eProcurement, HRIS and other assigned application platforms (new build or upgrade).
● Plan and implement application projects according to business requirements within time and budget. Ensure the applications and the associated databases follow the System Development Life Cycle (SDLC)/Agile Methodology.
● Participate in blueprinting and requirement prescribing phases.
System Support.
● Serve as subject matter expert (SME) for SMS and EBMS enhancements and functional/technical solutions related to all business functions.
● Provide functional and technical support.
● Develop and manage inbound/outbound interfaces to synchronise data between SAP and other third-party systems.
● Manage system upgrade requests and releases with standard processes.
● Responsible for logging and following the helpdesk tickets till closure.
● Work with other IT members in areas such as infrastructure and cyber security.

Others
● Support school-wide events and key activities
● Adhere to SOTA’s prevailing policies and procedures
● Accept any other duties as assigned by the Reporting Officer or Management of the School

Job Requirements (Education, Experience and Knowledge/Skills)

Education
● Degree in Computer Science/Information Technology/Engineering
● Student Management Systems (SMS), EBMS SAP – FICO, MM, SD will be an advantage

Experience
● 3 to 5 years experience in functional, technical solution design, development documentation and implementation cycle
● Experience in Application Management, Project Management & Business Process Re-engineering
● Good experience in development technologies
● Familiar with API and Web services
● Capable of managing multiple priorities and meeting closely spaced, ambitious timelines
● Ability to manage vendors

Knowledge/Skills
● Knowledge of ERP, SMS
● Project Management, Problem Solving skills
● Strong troubleshooting skills
● Good Writing skills
● Good interpersonal and communication skills
● High levels of drive and initiative and keen eyes in detail
● Team player, customer service oriented

● Strong domain/functional knowledge in Student Management will be an advantage

Senior Scientific Officer / Scientific Officer (Nuclear Science and Technology Department)

[What the role is]

The Radiation Protection and Nuclear Science Group in NEA is the national authority for radiation protection in Singapore and serves to protect the public, radiation workers and the environment from the harmful effects of radiation. Its Regulation Division administers and enforces the Radiation Protection Act and its subsidiary Regulations through a system of licensing, inspection and enforcement. It also ensures that Singapore fulfils her obligations to relevant international conventions and agreements.

[What you will be working on]

The job scope will include but not limited to the following:

• Develop, review and enhance various radiological and nuclear emergency plans
• Procure and maintain response equipment and tools
• Develop and implement training programme
• Plan and conduct emergency exercises locally and regionally

[What we are looking for]

The job might be for you if you possess the following:

• Good Honours Degree in Physics/Chemistry or any engineering field
• 3-5 years of relevant working experience, preferably in emergency preparedness and response work, would be an advantage
• Good communication and interpersonal skills
• Good analytical, writing and presentation skills
• Able to work in a team and independently with minimal supervision
• Able to work efficiently and meet tight deadlines
• Able to adapt to changes and has a positive work attitude
• Highly motivated, meticulous, committed and takes initiative
• Aptitude to understand concepts in radiation protection

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Career@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Senior-Scientific-Officer---Scientific-Officer--Nuclear-Science-and-Technology-Department-_JR-10000035814

We are seeking an experienced and dynamic COO to join our team. The ideal candidate will have a strong background in logistics, e-commerce, and business development, with a proven track record in operations management, customer experience, and partnership cultivation. This role involves leading cross-functional teams, managing P&L, and driving strategic initiatives to foster growth and innovation.

Responsibilities:

• Lead customer service functions to ensure exceptional customer satisfaction and streamline organizational processes.
• Manage business development and partnership teams to build and nurture relationships with clients.
• Oversee product teams in conducting market research and developing shipping products that meet market demands.
• Lead pricing strategies, evaluate models, and collaborate with the finance team on budgeting and financial oversight.
• Drive system integration and CRM implementation

Skills Required:

• Proven experience in business development, customer experience, and operations management.
• Strong leadership and team management skills.
• Expertise in CRM systems and system integration.
• Solid understanding of P&L management, strategic planning, and financial oversight.
• Excellent communication and interpersonal skills.
• Ability to manage cross-functional teams and drive innovation.

Qualifications:

• Over 15 years of experience in logistics and e-commerce, with a blend of corporate and start-up environments.
• Bachelor’s degree in Business Administration or related field.
• Experience in leading customer service, product development, and financial management.

Job scope:

1. Coordinate and prepare for meetings, including putting up and circulating the agenda, booking of meeting space.
2. Assist with note taking and following up on action items to ensure completion according to agreed timeline.
3. Maintain and update all documentation in shared drive as and when necessary.
4. Support the Team by sourcing, vetting and coordinating with vendors and suppliers or as directed by the Senior/Manager
5. Coordinate with Research Team, to help ensure deliverables are completed within timeline.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job scope:

• Upkeep and perform periodic review of existing customers.
• Interact with relevant stakeholders, obtain KYC and other compliance information and documentation in accordance to AML policy.
• Review and evaluate recent negative news related to clients.
• Ensure that customers' information is accurate and updated on database
• Conduct all name searches on customers, connected parties and beneficial owners.
• Investigate, escalate and resolve name screening monitoring alerts and queries.
• Assist in any other general administrative duties/ad hoc projects as assigned by immediate supervisor(s).

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Period of employment : 1 February to 30 April 2025.

• Ensure all charges and payments are posted to the correct ledger and to maintain and to minimize balance of hotel and accounts receivable
• Ensure rates and charges are billed accurately
• Responsible for daily billing and rebilling of running accounts
• Responsible for various reports such as Aging Report, In-house overdue report and taking appropriate action
• Maintenance and controlling of outstanding balances
• Ensure posting of all charges, rebates and collections to accounts are updated
• Manage progress of credit collection
• Assist other accounting sections as requested by Department Head
• Ensures that month end closing is completed accurately and reports are generated within specified days of the month end.
• Maintain efficient administration within the department preparing and submitting operational reports on time.

Working Hours : 3 days per week(weekdays), 5 hours per shift.

Knowledge, experience, skills required

• At least 1 to 2 years of minimum related experience in hotel finance.
• Strong organizational and administrative skills
• Detailed knowledge of working practices of Finance
• Good interpersonal skills required.

The Job:

• Provide support for day-to-day operations by assisting in the team’s functions
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks

The Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• 2 - 3 years of compliance / audit experience in Financial Services or insurance industry would be an added advantage

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Working Hours: 9 am to 6pm (Mondays to Fridays)

Hybrid arrangement may be considered after 3 months

Job Responsibilities

• Collect overdue commercial debt from corporate accounts within South East Asia Region
• Negotiate the repayment arrangement with debtors
• Handle enquiry calls with customer on case progress
• Record collection activities into system
• Provide support to the teamon collection and administrative issues

Requirements:

• Minimum diploma/ bachelor degree in any field
• No experience requried as training provided
• Able to commit for minimum one year

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Jobs Responsibilities

• Collect overdue commercial debt from corporate accounts within South East Asia
• Negotiate the repayment arrangement with debtors
• Handle enquiry calls with customer on case progress
• Record collection activities into system
• Provide support to the team on collection and administrative issues

Job Requirements

• Relevant working experience in credit control, debt collections or customer service will be advantageous

Application Procedures

Interested candidates, please email your resume to:
Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[email protected]
Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.

Job Duties:

Manage Applicants for Career Fair:

• Call and invite potential participants to the career fair.
• Maintain a database of applicants and track their status.

Manage Career Mailbox and Career Fair Queries:

• Respond to inquiries from candidates regarding job postings and application processes.
• Update and maintain the career mail box with current job openings and relevant information.

Manage Registration on Career Fair:

• Support the registration process for career fair participants during the event.
• Ensure all necessary documentation (such as CV) is completed and submitted.
• Provide support to participants before and during the event.

Support as Usher during the Career Fair:

• Assist in guiding participants to the appropriate locations during the career fair.
• Provide information and support to ensure a smooth experience for all attendees.
• Coordinate with event staff to manage the flow of participants.

Role is on a hourly rated basis

Based in Raffles Place (Office Hours 5 Days Week)

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

The Job:

• Provide support for day-to-day operations by assisting in the team’s functions
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks

The Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• 2 - 3 years of compliance / audit experience in Financial Services or insurance industry would be an added advantage

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Answer incoming calls from students, parents, and faculty regarding university services.
• Provide accurate information on admissions, financial aid, registration, and general inquiries.
• Assist with troubleshooting online portal issues and guiding users through processes.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

The Job:

• Provide support for day-to-day operations by assisting in the team’s functions
• Assist in monitoring competency standards required of supervisors and representatives to ensure alignment with regulatory and industry guidelines
• Ensure timely reviews and follow up with representatives on cases triggered by Company approved monitoring system, and information via other sources reported to the department
• Assist in developing and implementing communication plans on competency standards
• Engage and coach representatives and supervisors in areas of sales activity, quality of sales / sales management, and training needs as and when required
• Perform trend analysis to detect potential sales advisory and market conduct risks

The Requirements:

• Degree holder and above in related discipline (Banking/ Business/ Finances/ Accounting) preferred
• 2 - 3 years of compliance / audit experience in Financial Services or insurance industry would be an added advantage

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Responsibilities

· Manage the processing of graduate admission applications in a timely and efficient manner.

· Assist in screening applications by reviewing supporting documents for completeness.

· Maintain and update the admissions database with accurate applicant information.

· Respond to email inquiries related to admission processes, providing clear and accurate information to prospective students.

· Prepare, review, and verify offer and rejection letters to ensure consistency and accuracy in communications with applicants.

· Prepare as well as conduct thorough accuracy checks on enrolment and intake statistics to ensure data integrity.

· Perform accuracy checks on admissions data migrated to the new Management System, ensuring that all information has been accurately transferred and is up-to-date.

· Validate matriculation records migrated to the new Management System, confirming that all records are accurate and complete.

· Ensure the accuracy of records migrated to the new Management System, identifying and resolving any discrepancies.

· Assist with any other duties as assigned by management

Requirements:

· Minimum Bachelor’s Degree in any disicipline with some relevant experience in academic or education field is preferred but not required

· Meticulous, strong organizational, analytical, and problem-solving skills

· Ability to prioritize work, meet deadlines and produce quality results on time with attention to details

· Good interpersonal skills and works well

· Ability to work independently and effectively in a team

· IT savvy and proficient in Microsoft Office applications especially Excel

If you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified

Job Description:

• Handling of HR-related duties
• Actively source and screen candidates through various channels
• Conducting face to face/ online interviews with prospective applicants
• Coordination of interview arrangements
• Provide support to the HR executives to meet recruitment goals
• Handle any admin duties assigned by supervisor

Job Requirements:

• Minimum Diploma / Degree in any related course of study
• Candidates with no exp are welcome to apply

All qualified applicants, please send in your resume to

[email protected]

Alvin Lee Peck Keong (R1104781)

Recruit Express Pte Ltd (99C4599)

• Answering standard enquiries via email

• Answering phone calls

• Opening college access via the Oracle system

• Verifying whether newly offered applicants have changed their program during this period and batching

• Checking whether applicants have applied for scholarships upon College’s request

• Manually updating those offered external scholarships via Oracle

• Assisting in content creation for scholarship collateral (e.g., Scholars Profile)

• Assisting in Power Automate / AI project and the freshmen chatbot

• Other ad-hoc duties as required

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

• Be the point of contact between clients and liaising with clinic manager

• Scheduling/arranging time of each case in daily time format. (Google calender)

• Overseeing the customer orders.

• Daily tasking allocation for each technician.

• Fix number of cases to be completed per day, and amount of billing to be done per day.

• Keep all team members job schedules up to date.

• Follow up with dental technician to complete daily task if falling behind schedule. Make sure case done on time.

• Inventory help keep track. (Template is already in place, just need help to update in real time).

• Handling enquiry on company's products and services

• Daily update on IOS scans received

• Daily update on in-coming cases

• Daily update on out-going cases

• Update clients with work in progress status

Interested applicants please email a copy of your resume to [email protected]

Tele @jesswongie OR WA 96503173

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

• Greet and meet every customers in the most friendly manner
• Handle calls at all times and charge (wrap up code) accordingly if any
• Act as first point of telephone contact for customer support requests
• Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
• Check for support agreement / warranty validity per local guideline.
• Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined

Job Requirements

• Minimum NITEC or Diploma or Degree in any discipline
• Preferably with 2 to 3 years experiences in customer relation

Interested candidates please send in your resume to:

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No.:99C4599

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as Guest Services Officer (Front Office) in InterContinental Singapore Robertson Quay. You’ll have ambition, talent and obviously, some key skills. Reporting to the Assistant Rooms Division Manager, we’re looking for someone who:

• has a passion for the hospitality industry
• is willing to go the “Extra Mile” in order to exceed guests’ expectation
• is a great team player
• is able to work on a rotating roster

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

• 5-days work week
• Duty Meal
• Birthday Off
• Learning and Development Opportunities
• Medical Benefit
• Dental/ Optical/ Health Screening Benefit
• Insurance Coverage
• Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

Responsibilities:

• Communicate with customers, understand their needs and attend to their queries
• Handle and resolve customers’ feedbacks and concerns
• Ensure a wonderful salon experience for our customers to increase customer retention
• Handling phone enquiries with etiquette
• Serving light refreshments to customers and attending to their needs
• Schedule customers’ appointments and other ad-hoc duties as assigned
• Gather customer satisfaction levels and feedback on customer services for continuous improvement
• Provide feedback and ideas to improve operations and enhance customer experience
• Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements:

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus