Responsibilities
Perform the business support analyst role for a strategic project of medium complexity and
scale.
· Work closely with IT project team and internal stakeholders to ensure timely & successful
system delivery.
· Document business direction, structure, business processes and requirements.
· Interact internally to determine involvement, requirements, analysis and interfaces with the
users.
· Assist in the collection and consolidation and analyze required information and data.
· Participate in the definition, testing, training, implementation, and support of processes and
systems.
· Identify areas of potential business risk and communicate these to the business.
· Validate and report production errors to IT for resolution. Work with IT to ensure timely and
successful resolution of production errors.
· Writing, modifying and implementing efficient codes.
· Compilation of monthly report and minutes of meeting.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R1548745> <Teoh Shiau Swang>

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gehbbtfJ (EA: 94C3609/ R1219669)

• Permanent role with an established company
• Exposure to latest technology

About the company

Our Client is one of the most established company with the high tech manufacturing industry. They have a well-established presence of more than 50 years with a global footprint of more than 20 countries. With rapid expansion plan, they are now looking for a new MES System Analyst (Manufacturing Execution System) / CIM Analyst / Engineer – PROMIS to be a part of their team here in the regional headquarters.

About the job

You will be responsible for:

• Oversee, support, and maintain the MES model, including products, routes, operations, and lot movements.
• Design, develop, maintain, and continuously improve assigned Computer Integrated Manufacturing (CIM) applications and components.
• Provide 24/7 Level 2 & 3 support to ensure smooth operation of production lines.
• Collect requirements, design, develop, and deploy new versions of CIM applications.
• Document requirements and manage enhancements in the assigned area.
• Plan, coordinate, and deliver training for assigned applications.
• Work with other departments to enhance productivity, reduce errors and costs, and contribute to improvement projects as needed.

skills and experience required

As a successful applicant, you will have at least 3 years of experience in MES.

Whats on offer

This is an excellent opportunity to join an established MNC with high job stability.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gehbbtfJ

Responsibilities:

Under minimal direction, formulate and define system scope and objectives based on both user needs and a good understanding of information technology, business processes, and industry requirements.
Act as a liaison between client and technical solutions/ support groups, using advanced communication skills to elicit, document, analyze and validate client requirements.
Apply extensive knowledge of the client's business and industry to develop requirements specifications.
Document requirements and translate into proper system requirements specifications using high-maturity methods, processes and tools.
Develop visualization, user experience and configuration elements of solution design.
Execute and coordinate requirements management and change management processes.
Develop and maintain internal and external relationships to support management of scope and expectations.
Participate in proposals, feasibility studies, implementations, and new business development.
Operates as a team member and as a team leader. Advise on methods to improve business processes.
Consider the business implications of the application of technology to the current and future business environment.
Develop and execute acceptance test plans and test cases.
May lead the training of clients and peers.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R1548745> <Teoh Shiau Swang>

As a Business Consultant for Customer Relationship Management (CRM - MS Dynamics) and Retail Banking division of a large Banking Group, you will be responsible to engage with customers across the stages of the Project Lifecycle – Requirements gathering, Mapping processes, Solution architecture & Design supporting the Quality Assurance teams through the life cycle. You shall be a subject matter expert in Payments domain with relevant experience of over 5 years, having worked on large payments transformation projects. You shall largely be a voice of Testing/Assurance teams and hold responsibility for success of System Integration Testing team.

Responsibilities-

• Interacting with business owners, product teams, product vendors, other applications owners, external customer/s and internal customers to identify requirements and deliver those within stipulated timelines.

• Responsible for leading High-Level Business & Project Review Meetings for Customer Relationship Management (CRM - MS Dynamics) and Retail Banking system modernization/transformation.

• Interacting with business stakeholders for requirements gathering, analysis, documentation etc.

• Work with the delivery / implementation teams to provide domain inputs and to ensure delivery and implementation of the proposed solution.

• Interacting with the Testing team to ensure that the requirements are clear and well understood.

• Translating business requirement document to software requirement specifications and essentially support the SIT teams

• Review test strategy & test specifications, assist in functional testing and provide UAT/BAT support

Must Have:

• Relevant experience in BFSI domain with a focus on Customer Relationship Management (CRM - MS Dynamics) and Retail Banking Domain experience & associated IT impacts, affecting the Customer Relationship Management (CRM - MS Dynamics) and Retail Banking market

• Good understanding of the global CRM Landscape and Retail Banking

• Experience of Solution Architecture / Design and Implementation of Customer Relationship Management (CRM - MS Dynamics) and Retail Banking solutions

• Should be able to able to play catalyst role between business and IT

• Good communication skills with ability to lead domain discussions with BFSI customers

· Perform onboarding and KYC due diligence on existing and new corporate banking clients

· Min Bachelor Degree in Banking & Finance or any relevant areas

· Min 2 years of experience in KYC/ CDD duties handling Corporate banking portfolio

· 6 months Contract

· Basic Salary up to $ 5800 / Raffles Place

Job Responsibilities:

· Perform KYC due diligence and onboarding on new and existing clients (periodical revisions) for APAC regions

· Conduct checks and due diligence on these clients primarily looking out for PEP/Adverse news/information that may be detrimental to the reputation of the bank

· Communicate closely with Front Office on the collection of the KYC documents/information

· Assessment of money laundering, fraud, reputational risk and sanctions risk factors

· Enhance Client risk assessments and various MIS reports for management reporting to facilitate review in managing risk and strengthening the control procedures and processes.

· Inputting and Maintenance of the Static Data/Accounts of the Clients into the KYC Database

· Participate in Projects and perform UAT testing assigned by the Manager

· Other ad-hoc screenings or duties assigned by the Manager

Job Requirements:

Min Bachelor Degree in Banking & Finance or any related qualifications.

Min 2-3 years of experience in KYC/ onboarding area handling corporate banking portfolio

Strong computer skills especially in Microsoft suite

Good communication skills and detailed personnel

Ability to read & speak Chinese while dealing with APAC regional client portfolio

How to Apply

Interested candidates kindly send your resume over to me at [email protected]

and attention to Celine Lee (R1982802) with the position title stated above. Alternatively, you may reach out to me via whatsapp at +65 8869 8708

I regret to share that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Celine Lee

EA Licence No. 11C5502

Registration No. R1982802

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

We are the only professional services organization with a dedicated business exclusively focused on the financial services marketplace. Join Financial Services Consulting, and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The Opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating models and infrastructure with business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network to deliver value and trusted advice to our clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services/outsourcing support, performance management, program advisory, enterprise intelligence, risk management, and regulatory change.

Your Key Responsibilities

The team works collaboratively with our clients to address critical issues brought on by global changes, including regulatory changes, globalization, advances in technology, competition, and the evolving demands of their customers.

The team manages engagements with the support of Financial Services and Consulting resources across all aspects of design, analysis, and delivery of Financial Services solutions. You will support the implementation and delivery of quality deliverables, working and communicating effectively with the engagement team and client’s team to ensure exceptional performance.

Skills and Attributes for Success

• Good understanding of economic or market issues and the ability to interpret their impact on clients.
• Possess strong interpersonal and teaming skills.
• Leverage technology to continually learn, improve service delivery, and maintain our leading-edge best practices.
• Strong presentation skills and proficiency in the use of PowerPoint, Word, and Excel.

To Qualify for the Role, You Must Have

• Minimum 3 years’ experience in the Financial Services industry, having worked with Insurance and/or Consulting firms.
• Academic background in Engineering, IT, Business, Economics, Finance, or Accounting.
• Experience writing functional specifications for Health Insurance systems and solutions.
• Consulting skills, functional, and technical knowledge of health insurance platforms such as Facets, QNXT, Epic, HealthEdge, or similar systems are an added bonus.
• Track record of dealing with senior stakeholders and adapting to demanding environments.

What We Look For

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.

What Working at EY Offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Apply now.

• Exposure to the front-office model and understanding of market standards approaches.
• Practical experience of modelling techniques, ideally, some-asset class experience
• Good understanding of risk categories which are : market risk, counterparty credit risk, prime services and xva
• Basic product and pricing model knowledge, their risk factor and their application/impact in the risk model
• Good understanding of market abuse scenarios
• Trade surveillance process and systems like MANTAS,SMART,MAST
• Good understanding of FM product – Foreign exchange, rates, credit and commodities products and debt issuance
• Needs to have Market Risk and Pricing background
• Quant experience is good to have

Reporting to the one of the BP&A Team Leads, Consumer Financial Services Finance, you will play a supporting role in driving the performance of the business from a customer segment and product perspective through the provision of strategic insights and decision support to the GCFS Leadership Team.

Your key responsibilities may include and not limited to:

• Business Performance Reporting: Preparing regular financial reports, dashboards, and presentations to communicate financial performance to senior management and key stakeholders. This includes analysing and interpreting financial data to provide meaningful insights and explanations for variances and trends, including quarterly competitor performance benchmarking.
• Business Partnering and Stakeholder Management: Partnering with the business teams in driving and executing growth strategies across products, segments and channels, such as pricing framework, segment strategies, cross-referrals arrangements. This involves building strong relationships and effectively communicating financial information to non-financial stakeholders.
• Financial Planning and Forecasting: Collaborating with various departments and senior management to develop financial plans, budgets, and forecasts for the organization. This involves analysing historical financial data, market trends, and business drivers to prepare forward-looking value-added analysis and timely support on all business performance related matters (financial and non-financial), including the delivery of the Annual Operating Plan, Annual bank wide ICAAP/MAS stress test etc.
• Financial Analysis: Conducting in-depth financial analysis to identify trends, variances, and opportunities for improvement. This includes analysing key performance indicators (KPIs), financial ratios, and other financial metrics to provide insights and recommendations to support decision-making.
• Cost Analysis and Control: Analysing costs and expenses to identify areas of inefficiency and recommend cost-saving measures. This includes working closely with other key stakeholders of the bank to review and investigate monthly cost performance and assist in executing cost management agendas.
• Strategic Planning Support: Providing financial analysis and insights to support strategic planning initiatives. This involves collaborating with cross-functional teams track the progress of key strategic initiatives and highlight risks and opportunities against Plan delivery and recommend actions needed (where appropriate).

Requirements:

• Minimum Bachelor’s degree in a quantitative discipline – Finance / Accountancy / Economics / Banking with at least 3 to 5 years of related working experience
• Possess strong commercial judgement, professional maturity and results orientation
• Good interpersonal, written and communication skills
• Resilient individual who can adapt, multi-task and work effectively under pressure
• Able to work independently and cooperatively with others as a team
• Good technical skills – MS Excel, MS PowerPoint, MS Access, Power BI, QlikView and Programming knowledge will be an advantage.
• Experience delivering presentations to senior stakeholders
• Experienced finance professional in a Bank or Financial Institution FP&A capacity preferred
• A member of The Institute of Singapore Charted Accountants, or possess required qualification to act as a Company Secretary an added advantage
• Knowledge of Treasury and Cash Management function of Securities and Brokerage business an added advantage

This role is about problem solving supporting trading applications and exchange connectivity for Global Derivatives Markets.

Joining an award-winning application support team, you will work directly with our clients to understand, troubleshoot, and resolve issues with complex trading strategies. direct lines of communication with our software and infrastructure engineers to help you gain valuable experience and expertise.

You will work with the very latest technology in low latency trade execution across Global Exchanges, maintaining Linux server and Windows client applications across our global distributed architecture in both proprietary private cloud and in public cloud environments.

This is a technical role based in our Singapore Downtown office. supporting our global client base and working as part of a global team, in which communication is key – both with clients and with colleagues across multiple teams and time zones.

You will be required to:

● Respond promptly to support requests and enquiries from clients.

● Actively monitor and respond to alerts for our critical systems and infrastructure, resolving issues wherever possible and escalating to other teams if necessary.

● Support customers and resolve issues related to order management, risk management, exchange market data and exchange connectivity.

● Conduct in depth analysis of complex order and trade histories.

● Work directly with new customers to coordinate the deployment and configuration of the company’s trading applications.

● Manage distribution and installation of software enhancements and upgrades.

● Work directly with various exchanges and our software engineers to test and conform new software releases including UAT testing.

● Work with our infrastructure team to test and complete various server and network upgrade projects.

● Liaise with Stellar’s overseas offices to provide seamless 24-hour customer support.

About you

● Have a Computer Science, Engineering, or related technical degree.

● Experience with, or knowledge of, Linux OS and Linux-based server applications, using Linux command line tools such as grep, sed and awk.

● You will have strong analytical skills and be able to perform complex log file analysis, allowing you to identify the root cause of issues. You will take pride in identifying and implementing the best solution.

● Working directly with clients in an exciting front-office environment, you can thrive in high pressure or time critical situations.

● Willing to assume responsibility, making timely decisions including to escalate issues when appropriate.

● You will enjoy working with and exploring new technologies related to low-latency and algorithmic trading strategies. You will be able to effectively communicate your ideas, proposals, or solutions to a wide range of technical and non-technical audiences.

● You may have previous experience supporting applications that connect to any of the major global derivative’s exchanges such as CME, EUREX, ICE, ASX, SGX or JPX and be familiar with various exchange protocols such as OmNet, ITCH/OUCH and FIX.

● Experience performing basic network troubleshooting using tools such as telnet, tcpdump or ncat will be useful to you in this role.

● Knowledge of relational databases and SQL, any experience with bash or perl scripting and any exposure to public cloud-based providers such as AWS may also benefit you in the role.

How to Apply

Please email your CV to [email protected]

This is a 12 Month Contract based in Singapore on a renewal basis, Candidate with Financial or Banking Industry will be preferred.

Key Responsibilities:

• Gather and analyze data to identify business opportunities and areas for improvement.
• Develop and document business requirements and processes.
• Collaborate with stakeholders to understand their needs and provide solutions.
• Create reports, dashboards, and visualizations to communicate findings.
• Assist with project management and coordinate with various departments.
• Identify automation opportunities and recommend process improvements.
• Conduct market research and analyze industry trends.
• Support the development and implementation of business strategies.

Mandatory Requirements:

• Hands-on experience in conducting business analysis functions, stakeholder management, solution designing, software test planning, vendor management and production support.
• Experience in the documentation of BRD, FSD, use cases, visual modelling and business processes.
• Experience in ETL/ELT process, SQL and API.
• Experience in Agile methodology skill with strong delivery mindset.Possess a degree in Computer Science/Information Technology or related fields.
• At least 3 to 5 years of relevant experience in technology business analysis or software development, and familiar with business applications in investment/banking industries.
• Excellent interpersonal and communication skills, with strong ability to manage and align expectations of senior level business stakeholders across different business units to accept solutions proposed by project teams.
• Possess strong analytical, critical thinking, problem-solving skills and a team player who has growth mindset and confident to work independently
• Good understanding of financial application, workflow, UI/UX, database design and software engineering best practices."

Responsibilities

• To work closely with Project team to rollout Small Business Credit Risk Management System

• Configure credit rules and perform user acceptance testing

• Provide administrative support on project management

Skills/Requirement

• Effective communication skills and have good interpersonal skills

• Possesses analytical skill and problem-solving skills

• Ability to work independently with minimal supervision

• Willing to take on new challenges and work in a fast-paced environment

• Proficient in Microsoft Excel, Access, Word and PowerPoint

• Degree in Computer Science (preferred), Engineering, Mathematics

• Experience in programming, using Experian or FICO RMA application will be an advantage

Senior Laboratory Analyst

• Work Location: Jurong Island (Company transport provided near Jurong East MRT)
• Work hours: 8 am to 4.30 pm (Mon-Fri)
• Salary range: $2800 - $3200 + $200 (site allowance)

The Senior Lab Analyst is part of the pioneer team in the startup of EVAL production line, assisting the Chemist in setup of QC Laboratory at new EVAL site, including training of Laboratory analyst, Laboratory system establishment and management to achieve safe and stable commissioning and startup of the new plant.

Responsibilities:

• Perform raw material, intermediate and final product Quality analysis.
• Interpret and report test results accurately and timely based on test method.
• Supports troubleshooting technical issues pertaining to equipment and analysis.
• Support establishment and maintenance of lab system and equipment validation and calibration.
• Maintenance of quality document and development of quality procedures.
• Provide training to Laboratory Analysts and Process Technicians in analysis instrument procedures.
• Manage and maintain chemicals, reagents, and consumables.
• Support Procurement process and upkeep of inventory.
• Implement and improve analytical and equipment work process.
• Implement and participate in safety and quality improvement activities.
• Other works as assigned by Superior.

Requirements:

• Diploma in Chemical Process Technology or Science related field.
• Min 5years experience in analytical laboratory environment.
• Hands-on experience with GC, ICP, Titration and polymer testing equipment
• Hands-on experience with equipment calibration and reagent preparation.

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Stakeholder management

At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Competencies (Technical / Behavioural)

Soft Skills

• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties
• Attention to detail to guarantee the accuracy and completeness of information presented to management
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management

Technical Skills

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally. Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Fluency in Chinese Mandarin is a plus

We are seeking an experienced consultant to support the implementation of voice and chat channel recording and surveillance systems across the APAC region. The role requires a business-driven mindset to assist in the delivery of robust technical solutions and required controls.

• Join one of the world's largest global banks on an 11-month contract, with potential for extension based on performance and business needs
• Requires 8+ years of experience, specializing in the implementation of voice and chat channel recording and surveillance, along with setting up necessary controls

Key Responsibilities:

Stakeholder Management (Regional Level):

• Act as the primary liaison between business lines (COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) and Compliance teams.
• Collect, analyze, and document business scenarios related to voice and chat channels.
• Understand business interactions with clients and external counterparties to meet communication expectations.
• Identify risks and develop frameworks for risk management, user awareness, and consequence management.
• Establish and enforce RACI (Responsible, Accountable, Consulted, Informed) for stakeholder roles in process execution and controls.
• Work with IT teams (Voice, Chat, Archiving, Digital, IT Support) to ensure the delivery of technical solutions, including archiving, security, and surveillance controls.

Global Level:

• Collaborate with global teams to prioritize and plan solutions for the APAC region within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation for APAC plans from global stakeholders through established governance processes.

Project Management:

• Track functional project aspects such as business cases, operational controls, conduct risks, legal requirements, and training.
• Maintain synchronization with global and regional IT teams on archiving and surveillance solution deliveries.
• Report progress, address risks, and provide updates to senior management.
• Contribute to steering committee updates and ad-hoc presentations.

Required Competencies:

Soft Skills:

• Strong interpersonal skills: verbal/written communication, listening, negotiation, and consensus-building.
• Detail-oriented to ensure accuracy and completeness in management reporting.
• Analytical skills to assess scenarios, risks, and processes effectively.
• Proactive in problem management and owning deliverables.

Technical Skills:

• Strong understanding of core banking businesses (e.g., Global Markets, Corporate Finance, Wealth Management).
• Familiarity with the technical aspects of voice and chat communication, recording, and surveillance systems.
• Proficiency with Office tools for document drafting, data analysis, and presentation of executive updates.
• Fluency in Mandarin is preferred, as the role involves liaising with users and regions where Mandarin language skills may be required.

This is an excellent opportunity to drive key communication and surveillance solutions within a fast-paced, global organization.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Role Summary

Our client is engaged in a program covering the implementation of recording and surveillance for selected voice and chat channels, and the set-up of required controls, and require an experienced consultant with strong business driven mindset to assist in the delivery.

Main Responsibilities

Stakeholder Management:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels.
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with client.
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management.
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls.

Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:

• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors.
• Technical controls around proper archiving, security and surveillance of channels.

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks.
• Obtain validation of APAC plans by global stakeholders through the established governance.

Project Management:

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training.
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks.
• Report progress and address project risks and issues with senior management.
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations.

Qualifications & Experience

• Bachelor’s Degree in Information Technology or relevant fields.
• Minimum 7 years of experience with a focus on implementing recording and surveillance over voice and chat channels, and setting up required controls.
• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties.
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels which are most popular in APAC and globally.
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems.
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management.
• Fluency in Chinese Mandarin in order to effectively communicate with Mandarin-speaking stakeholders. (Plus)
• Excellent interpersonal skills: verbal and written communication, listening skills, negotiation skills, ability to reach a consensus with multiple parties.
• Attention to detail to guarantee the accuracy and completeness of information presented to management.
• Anticipation and analytical skills reflected in a thorough analysis of usage scenarios and corresponding risks, processes and controls.
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management.

Keyrus is an international consulting firm, specializing in the integration of data intelligence and Digital solutions. With over 4000 employees spread across 27 countries, Keyrus continues to deliver on such projects to a wide range of clients from various industries including but not limited to Banking/Finance, Healthcare/pharmaceuticals, FMCG, Oil & Gas, and more.

As part of Keyrus’ solution delivery, we are also in a position to recruit and place technical consultants to complement on existing client projects with their expertise. As such, we seek innovative and agile people to support ambitious and forthcoming technological challenges.

We are looking for a Senior Business Analyst in Singapore to join us and work for our key banking client's APAC Record Management team.

Key Responsibilities

Stakeholder management

1. At regional level:

Acts as primary interface with business lines (Business COOs, Conduct & Control Officers, Front-Office Conduct & Surveillance) as well as Compliance to:

• Collect, analyze and document business scenarios for the use of voice and chat channels
• Understand business interactions with clients and other external counterparties, and their expectations when communicating with BNPP
• Identify risk and conduct scenarios and contribute to create the framework to address them, including user awareness and consequence management
• Establish and enforce a clear RACI with all stakeholders on the execution of their processes and controls
• Drive IT teams (Voice, Chat, Archiving, Digital Working, IT Support, Access Management) to guarantee their delivery of:
• Robust technical solutions meeting business and client demands, whether internally developed or relying on vendors
• Technical controls around proper archiving, security and surveillance of channels

2. At global level:

• Prioritize and plan with global teams the solutions expected by APAC within the global Voice & E-comm Record Keeping (VERK) and Surveillance frameworks
• Obtain validation of APAC plans by global stakeholders through the established governance

Project management

• Track functional aspects of projects: business cases, operational controls, conduct risks and scenarios, legal requirements, awareness & training
• Maintain synchronization with global and regional IT teams on their deliveries of archiving and surveillance solutions as well as technical controls to mitigate IT risks
• Report progress and address project risks and issues with senior management
• Contribute to providing regular updates in monthly steering committees and ad-hoc presentations

Requirements:

• Understanding of core banking businesses (Global Markets, Corporate Finance, Transaction Banking, Wealth Management) and interactions between front-officers (Sales, Relationship Managers, etc.) and their clients and other counterparties
• Familiar with the technical set-up, usage, recording and surveillance of voice and chat communication channels
• Knowledge of end-to-end technical flows into archiving and surveillance back-end systems
• Very comfortable with the use of Office tools to draft process and SOP documents, analyze data and track metrics, and present clear and concise updates and executive messages to senior management
• Strong ownership of deliverables and outcome translating into proactive stakeholder, action and problem management
• Fluency in Chinese Mandarin is a plus

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

Responsibilities:

Support the organisation's data centre services through monitoring and management for system, network and facilities
Perform computer operations including account and tape management
Incident management and act as escalation point to any facilities and system / network
Manage and administer the service desk operations
System alert monitoring and perform necessary escalation
Liaison with landlord / vendor with regards to utilities, building services / facilities and systems issues
Assist in planning and execution of disaster recovery activities
Ensure procedures, processes and service level are being followed for any service delivery and operations
Review of the data centre operations and report any gaps and issues
Maintain proper IT documentation and prepare monthly reporting

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We regret to inform that only shortlisted candidates will be notified.
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PERSOLKELLY Singapore Pte Ltd
• RCB No. 200007268E • EA License No. 01C4394
• Reg. <R1548745> <Teoh Shiau Swang>

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

Citi Global Wealth (CGW) brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Insurance Specialist - C11, based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• 
  

The Insurance Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities:

• Support sales delivery to our internal and external partners through dual delivery model in follow-up and responsiveness.
• Responsible for supporting internal and external growth initiatives communicated to team.
• Responsible for dissemination of communications.
• Provide support on increasing and capturing cross sell opportunities.
• Increase efficiencies of daily sales and operational activities.
• Responsible for reporting sales results and reasons for successes.
• Support sales executives with specific business initiatives; create, lead and advise on sales and product training; and support growth of sales.
• Liaise between sales teams and branches on initiatives.
• Represent sales on the development of strategies and programs to effectively partner with the bank.
• Responsible for partnering sales leadership to deliver activities, programs and promotions on monthly sales and marketing calls.
• Liaise with partners to develop marketing opportunities to maximize growth in sales and customer acquisition, retention and satisfaction.
• Work in coordination with sales executives in creating, driving and supporting business plans and initiatives.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Previous banking experience preferred

Education:

• Bachelor’s/University degree or equivalent experience

Job Responsibilities

• Support the relationship managers in the delivery of relevant banking services to customers, in own coverage area to meet the BU's revenue targets.
• Build and maintain effective relationships with customers and understand their needs in order to provide a high quality of service, under the guidance of more experienced members of the team.
• Develop and maintain strong stakeholder management with key stakeholders both within MUFG and externally
• To manage day-to-day business transactions with assigned customers
• To handle customer onboarding services and updating customer account documentation
• Focus on daily transaction processing/execution, facilitating enquiries and serving clients’ request and ensure the work process accuracy, smoothly and speedily
• Work in partnership with Operations to ensure smooth processing of transactions.
• Visit customers when required to maintain the customer’s relationship
• Support departmental initiatives to deliver increase revenue opportunities and deliver a high quality of service to customers.
• Provide transaction and monitoring support in connection with the delivery of MUFG products to meet the needs of the Bank’s customers.
• To meet the organization’s expectations for productivity, quality and goal accomplishment
• Always comply with internal rules and guidelines as well as with external laws and regulations pertaining to proper conduct of banking business
• Ensure compliance with relevant regulations and limits.
• To improve workflow efficiency
• To advise on investment products concerning OTC derivatives contracts (includes FX Forwards) under Financial Advisers Act (FAA) and To Deal in investment products concerning OTC derivatives contracts (includes FX Forwards) under Securities and Futures Act (SFA)
• To advise others on investment products concerning structured deposits (includes Embedded Deposits) under Financial Advisers Act (FAA)
• To handle Embedded loans

Job Responsibilities:

• Degree qualified
• No experience required
• Excellent interpersonal skills in order to deal effectively and courteously with others.
• Good stakeholder management skills to collaborate with other departments.
• Good team-player, ability to adapt to change needs of the organization and demands of internal and external stakeholders
• Detailed understanding of MUFG’s product and services
• Understanding of local laws and regulations
• Well organized and efficient time management
• Proficiency in Mircrosoft Office

We regret to inform that only shortlisted applicants will be notified.

Job ID: 10068343

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

We’re currently looking for a high caliber professional to join our team as Vice President (VP), Digital PM Lead Analyst based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

The Digital PM Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Partner closely with a cross-discipline team of technology talent, strategists and producers to invent and execute innovative solutions across a diverse range of channels including digital, mobile and bank branches.
• Plays a key role in developing and managing the implementation of the digital product suite (Citibank Online and Citi Mobile App) for existing customers across businesses
• Plays a key role in managing digital governance and controls, with a sharp focus on clean execution and tightening process
• Manages issues and complaints on the platform including end-to-end tracking of critical incidents, internal governance and controls forum reporting
• Manages key projects/digital initiatives and delivers positive outcomes in line with business deadlines
• Proactively work with different stakeholders to identify pain points, key product capabilities, or points of differentiation that will help create a leading banking app
• Suggest innovative ideas and improvements in the customer journey to improve responses and design, and work as problem solver for key initiatives across multiple business areas to deliver digital projects
• Deliver against ambitious business objectives
• Provide platform, product, and customer experience leadership in a fast-paced environment
• Engage with an experienced cross-disciplinary staff to conceive, design and develop innovative financial platform products
• Responsible for the overall vision, technical capabilities and roadmap of the digital product platform
• Engage with businesses and shape business and product requirements in to platform requirements
• Own the overall platform business plans and roadmaps
• Drive product development for new initiatives
• Make appropriate tradeoffs to optimize time-to-market
• Maintain the product roadmap, and clearly communicate goals, roles, responsibilities and desired outcomes throughout the company
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Bachelor's Degree in Computer Science/Business Management/Engineering
• Advanced degree
• Experience leading digital initiatives
• Extensive experience working with engineers and developers to understand what is technically possible.
• Strategic, results-driven leader who is passionate about designing best-in-class digital experiences and staying at the forefront of cutting edge technology in the servicing space
• Ability to communicate effectively with business seniors and technical teams

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Provide support to create technology roadmap to meet program objectives, work closely with Head Office, regional business sponsors and IT stakeholders

• Provide support to set up IT workstream for Wholesale Banking, Private Wealth Banking products and services such as Loan, Deposits, Treasury, Securities Custody and Execution

• Support program feasibility study, pros & cons of solutioning options to meet the program timelines and seek consensus from stakeholders.

• Liaise on defining of business & system requirement plan such as scope definition, schedule, resource allocation, budgeting, implementation plan and quality assurance processes

• Review the application architecture and infrastructure designs

• Work with wider stakeholders to explore technical solutions to achieve business objectives and requirements.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives, always looking for standardization opportunities. Develop understanding of various banking systems such as at Japan Head Office, regional and country local systems to provide solutions for specific project and lead such initiatives.

• Provide support to drive the implementation of regional technology programs to meet strategic or tactical objectives and focusing on standardization opportunities.

• Support the establishing and implementing of project management practices, templates, policies, tools to expand and mature the Program and Project Management capabilities of the IT APAC organization.

• Participate in key regional meetings and provide updates and align for programs and projects.

• Support program risk assessment to mitigate potential issues and track status and progress.

• Bachelor's degree in Computer Science or Information Technology

• Knowledge of banking domain such as Wholesale banking Private Wealth banking products and services such as Loan, Deposits, Treasury and Securities Custody & Execution platform

• Possess technology delivery capability, solution design with project governance framework

• Experience in program feasibility studies, pros & cons for solutioning options, cost-benefit analysis, building consensus amongst stakeholders

• Excellent communication, presentation and interpersonal skills

Wärtsilä Energy Business in brief

Wärtsilä Energy Business is leading the transition towards a 100% renewable energy future through our abilities to understand, design, build and serve optimal power systems for future generations. Our offerings include ultra-flexible internal combustion engine-based power plants, hybridised power plants, energy storage & integration solutions, and LNG-to-power solutions.

The Role of the Growth & Development Team at Wärtsilä Energy

The Growth & Development team at Wärtsilä Energy is a key function in our market engagement, sales strategy, and strategic alignment. We work closely with our sales and technology teams to identify the best markets for our solutions. Our expertise is split into two main areas: Market Development, where we analyse and tailor our offerings to fit perfectly in our focus markets, and Project Development, where we team up with sales to lead initiatives, create compelling value propositions, and structure and execute deals. While our primary focus is on originating sales opportunities and driving projects, we also bridge the gap between corporate strategy and its real-world execution in the Area.

About the position

We are looking for a Financial & Market Analyst to support our Market and Project Development teams in Middle East & Asia. The preferred location will be Pandan Crescent, Singapore.

We are looking for ambitious individuals with the right mindset, proactive way of thinking, and willingness to learn. We offer you a career in a multicultural environment within a global company that is a thought leader in the energy industry. This position provides a good entry for career advancement opportunities as a project or market developer and other management positions within Wärtsilä. We expect you to be excited about a global career supporting our journey towards 100% renewable energy.

As an Analyst, your role will include:

1. Market Development: Evaluate country-level power system analyses and models together with the global modelling team
   Create market-level value propositions, materials, and business proposals to target customers using Microsoft Excel and Python models
   Influence and approach customers to discuss and validate value propositions to create sales opportunities in new markets
   Engage in external stakeholder advocacy and vocalize personal though leadership activities (LinkedIn, speaking engagements, etc.)
   Develop, maintain, and update Python script
   
2. Project Development: Support the sales organisation with technology comparison studies, feasibility and tariff studies, and more
   Support project development teams with bid proposals, project development structuring and implementation, screening investment opportunities and partners, investment approvals, and arranging project finance (debt and equity)
   Develop, maintain, and update feasibility calculation tools and pro-forma financial models
   
3. Strategy & Operations: Contribute to the implementation of the Wärtsilä Energy Business strategy by providing regular reporting and participating in cross-functional collaboration
   Support the Country Strategy & Action Plans for all key countries in the Middle East & Asia area
   Drive and influence the direction and strategic approach of the Technology and Research & Development teams through internal studies
   Assist in the development and implementation of marketing and communication strategies in the designated area
   Support day-to-day team activities and administration

To succeed in this role, you should have the following:

• Qualifications: hold a Bachelor’s or Master’s degree in Electrical Engineering, Finance, Energy, or Economics or another field that supports the task.
• Experience: The position is suitable for a recently graduated candidate or a person with up to 1 year of work experience.
• Languages: You need to be fluent in English; another Asian language would be an advantage.

A successful candidate will have a positive and proactive approach and demonstrate ownership and responsibility for driving their own work. The person we are looking for has excellent analytical skills, a good understanding of financial analysis, and advanced skills in MS tools. Strong modelling abilities are essential, and having proficiency in Python would be a valuable asset. You are a team player with good communication and interpersonal skills, an interest in the energy sector and a willingness to travel within the Area for approximately 15 to 20% of the time.

For further information, please contact Avani Garg ([email protected]) – Manager, Growth & Development, Middle East & Asia

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,800 professionals, in more than 280 locations in 79 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

• Maintain, manage and modify all software systems, tools, and applications.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Rollout the solution to all environments across different environments.

• Min 8 years of experience.
• At least 8 years of data-related working experience, with at least 5 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.