Job Description

• Industry/ Organization Type: IT/ Software
• Position Title: Business Analyst (SAP B1)
• Working Location: Commonwealth
• Working Hours: Monday to Friday, 9 am – 6 pm
• Salary Package: Up to $6,000 + Phone Allowance + AWS + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Manage SAP Business One projects.
• Conduct business requirements analysis, review clients' existing systems, and recommend improvements based on SAP B1 features and functions.
• Document findings from business requirements studies.
• Collaborate with in-house technical consultants to design add-on solutions that meet customers' business and operational needs.
• Provide customer training and support to enhance user skills in effectively navigating and utilizing the systems.
• Transfer project responsibilities to the in-house support team upon completion.
• Attend training sessions led by senior consultants or project managers to stay updated on new features and technologies for SAP B1.

APPLY NOW!!!

• Minimum a Diploma in Finance, Accounting, IT, or equivalent.
• At least 2 years of working experience with SAP B1.
• Strong knowledge of Financial Accounting, Inventory Costing, Pricing, and MS Office.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69994 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Well-established global MNC organisation in the shipping industry
• Attractive remuneration and benefits package

About Our Client

We are partnering with a well-established global MNC organisation in the shipping logistics industry, headquartered in Singapore.

Job Description

• Gathering user requirements and analyse comprehensively by working closely with the team
• Involved in the designing and development of web applications
• To conduct systems testing based on requirement gathered to ensure bug-free programs
• Assist Project Manager to prepare project timeline and documentations
• Able to perform operations support to ensure smooth running of the systems

The Successful Applicant

• Diploma or Degree in Computer Science, Information Technology or relevant discipline
• At least 3 years of working experience in software development (web applications)
• Strong experience with Java, Spring boot and Angular

What's on Offer

• Permanent role
• Well-established global MNC organisation in the shipping industry
• Attractive remuneration and benefits package

Contact

Cheryl Ang (Lic No: R2091316/ EA no: 18C9065)

Quote job ref

JN-082024-6512708

Phone number

+65 6416 9884

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

· Bachelor Degree or Advanced Diploma in Computer Science, Information Technology,

Cybersecurity from a recognized university or related field (or equivalent experience)

· At least 1-3 years in a cybersecurity role, with hands-on experience in SIEM content management, network security, threat monitoring, or incident response.

· Strong knowledge of cybersecurity principles, practices, and technologies.

· Expertise in SIEM tools and content management, including rule creation, alert tuning, and report customization.

· Proficiency with security tools like firewalls, IDPS, antivirus, and vulnerability scanners.

· Knowledge of scripting (Python, PowerShell) for automation within the SIEM environment is a plus.

· Ability to analyze and interpret security data to identify vulnerabilities and potential threats.

· Excellent communication skills, with the ability to explain complex security concepts to non-technical stakeholders.

· Strong analytical skills and attention to detail.

· Experience in the application of threat modelling or other risk identification techniques.

· Detailed knowledge of system security vulnerabilities and remediation techniques, including penetration testing and the development of exploits

· Breadth of knowledge in information security space with emphasis on TCP/IP network security, operating system security, common attack patterns and exploitation techniques

· Relevant certifications (e.g., CompTIA Security+, Certified Information Systems Security Professional (CISSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC)) are a plus

Join our newly established Client Operations function of the Commodities and Global Markets group, where you will be utilising your Know Your Customer (KYC) and stakeholder engagement experience. You will be part of a global, high performing and accountable team, providing continuous support for relationship managers around the globe, but specifically for Asia-based sales staff.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

As a dedicated business partner, you will provide concierge style support to the group's relationship managers and clients to execute effective and efficient Client Lifecycle Management (CLM) processes. Additionally, you will ensure effective governance, controls and oversight to service KYC obligations for clients.

You will be required to rapidly build and maintain credible relationships with business, clients, operations and risk stakeholders and be client centric in all that you do.

What you offer

• 2 years of KYC/CLM experience in a financial services or consulting environment with business and client stakeholders
• Knowledge of onboarding policies and jurisdictional relevant collection and verification practices
• Strong attention to detail and organisational skills
• Effective verbal and written communication skills with the ability to adapt communication style to suit different audiences.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

About Commodities and Global Markets

In Commodities and Global Markets you will be part of a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to a diverse client base.

Benefits

Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• Hybrid and flexible working arrangements
• One wellbeing leave day per year
• Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
• Paid volunteer leave and donation matching
• Other benefits to support your physical, mental and financial wellbeing
• Access a wide range of learning and development opportunities

Our commitment to diversity, equity and inclusion

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

Job Description:

SRS is currently seeking for an enthusiastic, highly motivated, and capable analyst to join one of its most prestigious contracts in Singapore and work in a high-performance environment that is fast-paced, and dynamic. The analyst role will require to identify and assess risks that have the potential to impact business operations. These conditions include but are not limited to geopolitical and security analysis and risk assessments. The candidate will be directly reporting to the Senior Intelligence Manager.

Applicants to this role will require to deliver timely and actionable written intelligence reports and verbal briefings, which would provide strategic insights on different geopolitical topics and assess the impact on the client’s assets, people and reputation. Successful candidate should have ability to research and analyze a wide range of information and create tailored analysis in accordance with strict deadlines, including presenting and incorporating relevant data and visualizations.

The candidate will engage directly with clients to provide immediate support and consulting. This requires emotional intelligence, creative thinking, maturity, and judgement in order successfully to interpret client requests and provide insightful information. The position represents an excellent opportunity for the right candidate to continue their development as an analyst.

Roles and Responsibilities:

• Plan, research, and create a range of risk assessments/situational updates/analytical reports delivering actionable insight; conduct analysis of political, security, operational, and macro-economic risk across APAC
• Display creative thinking and consulting skills to deliver on-call intelligence assessments tailored to the region
• Actively threat hunt for risk events that could potentially impact the Company’s people, assets and reputation at operational/strategic level
• Be an effective member of a small team, focused on delivery of lean, high-impact services

Qualifications:

• Degree in Political Science/ International Relations/ Strategic Studies/ Security Studies, or related major
• Strong regional expertise with a deep understanding of geopolitical and security dynamics
• Proficiency in English written and verbal communication skills
• Skilled in data manipulation and visualization techniques
• Proficiency in open-source intelligence gathering, analysis, and research
• Exceptional research abilities with a capacity to quickly assimilate, evaluate, and distill large volumes of information
• Capable of working effectively both independently and within team settings
• High proficiency in MS Office Suite and related tools
• Receptive to feedback and able to implement constructive suggestions
• Excellent time management and organizational abilities, with a focus on prioritizing time-sensitive tasks
• Foreign language proficiency is an added advantage

This candidates will assist the Centre Manager to oversee the Hawker Centre’s operations, in terms of staffing, tenants and centre cleanliness matter. They are to strengthen our company’s position and be an important piece during this expansion period. Candidates with other operations experience are also welcome to apply for this.

Join us, if you think you have what it takes!

Responsibilities

• Organize and control daily business activities to ensure all relevant standards, including contractual and regulatory, and company’s SOP are strictly adhered
• Monitor and ensure Centre’s preventive maintenance is carried out as per approved plan
• Liaise and communicate with stall tenants
• Enforce and strengthen company policies and SOP
• Liaise with Government Statutory Board, landlord and 3rd party service providers
• To achieve KPI within a reasonable time frame.
• Executing A&P activities

Requirements

• At least an 'O' Level, higher edcuation level will be preferred
• Candidates with food stall tenants' liasion experience preferred
• 1 years of relevant experience
• Able to converse in Mandarin to assist and support Mandarin speaking counterparts
• Good Leadership, resourceful and is a problem solver

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Dental insurance
• Employee discount
• Gym membership
• Parental leave
• Professional development

Supplemental pay types:

• Performance bonus

Position: Sales Officer (Japanese Speaking) (Job ID: 19387)

Hybrid arrangement + AWS + VB + Transport Allowance + Cost assistance for operational training, Location is accessible

Company: Banking MNC

Location: Central (Less than 5 minutes walk from MRT)

Job Description:

1. Corporate sales (Loan, Deposit)
2. Credit Rating Assessment
3. Loan Facility Renewal
4. Preparing Loan Asset Balance Table, month-end processing
5. Loan transaction (Rate reset, Reimbursement, CDD)

Job Requirements:

• Minimum 5 years of working experience, preferably in the compliance area of a bank.
• Tertiary degree in a related field of studies.
• Proficiency in Japanese language (equivalent to JLPT N1 or N2) is required to effectively communicate with external stakeholders.
• Experience as a Credit Analyst or Corporate Relationship Officer.
• Strong communication skills
• Team player with a collaborative mindset

Interested applicants please send your resume to Jing Ling with email subject header "Job Application for Sales Officer (Japanese Speaking) (Job ID: 19387)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

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Tan Jing Ling

EA Registration No: R24124404
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
Email: [email protected]

URL: www.pasona.com.sg

EA License No:90C4069

Working location: Alexandra

Working hours: 10am to 6pm (Monday to Friday)

Key Responsibilities:

• Data Analysis: Collect, process, and analyze large datasets to uncover trends, patterns, and insights
• Reporting and Visualization: Create engaging dashboards and reports using tools like Power BI, Tableau, or Excel to support key business decisions
• Collaborative Problem-Solving: Work closely with cross-functional teams to identify challenges and present data-driven solutions
• Predictive Modelling: Apply statistical models and machine learning techniques to forecast trends and behaviors
• Data Quality Assurance: Ensure accuracy, consistency, and reliability of data through effective validation processes
• Business Insights Delivery: Translate complex data into simple, actionable recommendations for stakeholders
• Technology Adoption: Stay updated on the latest data analysis tools and methodologies to enhance our processes
• Innovation and Growth: Contribute fresh ideas to improve data systems and processes, fostering a culture of continuous improvement
• Stakeholder Engagement: Present findings and insights to internal and external stakeholders effectively
• Professional Development: Participate in training and mentorship programs to advance your technical and analytical skills

JOB REQUIREMENTS

• Minimum Diploma and above
• Strong analytical and problem-solving skills, with a keen attention to detail
• Excellent communication skills to convey complex information effectively

EA Reg. Number: R21100629

EA License Number: 22C1278

Responsibilities:

• To number crunch, & provide in-depth data analysis and validation, as & when required.
• To fully automate diverse BUs scorecard reports, using Python, R, VBA, PowerAutomate.
• To create & maintain multiple Power BI data visualisations for daily operations, KPIs metrics, and financial analysis.
• To design PowerApps to collect data that is not available but beneficial to improve productivity, justify costs and spot anomalies.
• To provide IT support/troubleshoot when platform malfunctions.
  Participate & drive OPEX and CIP initiatives.

Requirements:

• Minimum Degree in related field
• Minimum 2 years of relevant experience in an IT-related role.
• Proficiency in Python, R, VBA, coding, PowerAutomate, PowerBI, and Tableau.
• Excellent problem-solving skills and experience in resolving problems creatively and innovatively.
• Strong analytical skills to review both financial and operational data.
• Good knowledge in latest automation technologies and implementation

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Role: System Analyst

Job Level: 6-9 years of relevant experience (L3)

Salary: 7000-7500

Duration: 12 Months ( extendable)

Key responsibilities:

- Setup and maintain application Infrastructure in Unix, Windows and Oracle environment.

- Coordinate OS & DB patching in lower env to help complete in Prod env

- Implementation of Expertise in Middleware concepts [ Apache, WebLogic etc.] SSL/SSH SFTP

- Troubleshoot BAU issues for failures and provide workaround and permanent solution

- AML system changes/production fixes Design, Development and Unit Testing

-Manage and work with vendor teams to successfully deliver enhancements for AML systems

- Manage and work with stakeholders during all phases of system changes delivery

- Coordinate and plan with Infra and change management teams for application deployment activities in DevOps environment.

- Effect system changes into test and production environments by following application change implementation process via the Bitbucket, Jenkins and Aldon change management tools

- Conduct technical delivery/process knowledge and best practices sharing/training sessions with internal teams to raise teams competency level.

Key skills required:

- Oracle SQL and PL/SQL

- Java/ Javascript

- SLA / KPI

Description

The Business Analyst is subject matter expert for all our projects.

The successful candidate will be the point of contact to our client business and technology stakeholders for business and technical requirements, use cases, solutioning and training. You will provide quality advice and solutioning to ensure that our product can be delivered according to our sales process.

Responsibilities

• Define requirements and use cases together with the Client
• Write / validate functional specifications
• Review technical specifications to ensure alignment with the functional specifications
• Provide solution walkthrough and unit testing support to developers and testers
• Provide onsite testing support to the Client, including root cause analysis
• Attend delivery calls with the Client

Essential skills

• Good knowledge of the Banking business, particularly the Advisory business
• Good understanding of .NET / Java / full-stack development product development and delivery
• Sound experience of real-life SLDC delivery
• Abiity to liaise with stakeholder from both IT and business

• Well Established Company
• Basic $4000 - $5000 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Boon Lay
• Working day: Monday to Friday
• Working hours: 8.30am to 5.30pm

Job Responsibilities:

• Work closely with relevant teams to gather necessary data and collaborate on pricing initiatives
• Develop appropriate prices for new products and updates to existing products
• Assist in product profitability analysis, taking into account production costs, marketing expenses, and sales volumes
• Recommend pricing adjustments to enhance product profitability
• Assist in pricing review and reports
• Monitor pricing performance to ensure pricing data consistency and accuracy
• Generate reports and dashboards to track KPIs
• Conduct thorough pricing analysis to evaluate historical pricing trends, price elasticity, and product performance
• Utilize data insights to identify opportunities for price optimization
• Generate well-developed, accurate quote proposals
• Other ad hoc duties as assigned

Job Requirements:

• Possess minimum Bachelor’s degree in any discipline, with minimum 2 years relevant experience in product pricing, market research or analytical role

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

about the company:
Our client is a leading global e-commerce and technology company, it connects businesses and consumers through innoviate digital platforms. It offers services in online retail, clould computing, digital payments and logistics.

about the job:

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Troubleshooting and resolving single customer issues with Windows
• Supporting Microsoft Office, Exchange, VPN, SharePoint, and User Client Hardware, Mobile devices, user accounts and permissions.
• Using remote administration tools to resolve issues on desktops, laptops, and printers.
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Ensure all Asset and Inventory up to date and accurate in system

skills and experience required:

• 3+ years of desk side work experience in large enterprise companies
• Strong knowledge in User & VIP Support and ITIL methodology
• Familiar with Mac and Window OS system
• Pleasant with good telephone manner, mature and independent
• Able to work under pressure, self-motivated, strong problem solving and analytical skills
• Strong data analytic, communication & interpersonal skills
• MCP certified

To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at [email protected] (EA: 94C3609 /R23111951)

Job Responsibilities

• Liaise and work closely with various stakeholders in performing cost calculation and pricing on existing and new services/ projects.
• Ensure Service master is updated and accurate for system go-live.
• Prepare, formulate, and rationalise price revision proposal to ensure organisation’s financial sustainability, while taking into consideration patient bill impact.
• Work with IT vendor to maintain efficient SharePoint workflow as part of continuous process improvement, including the identification and resolution of issues.
• Monitor and report SharePoint workflow turnaround time.
• Ensure accurate and timely update of data files for internal management reporting.
• Support annual cost refresh/ updates on services.
• Provide Business partnering support to Business Units within a growing regional healthcare system.
• Any other ad-hoc duties.

Requirement:

• Degree in Business/ Admin/ Account/ Finance
• Prior experience in Pricing and Costing will be advantage

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Required skills:
• 1-3 years of experience in KYC/AML - experience with due diligence processes, particularly for PEPs, sanctions, and adverse media screening.
  Client Data Validation: Proficiency in reviewing and verifying client information such as SoW and personal identifiers.
  Risk Analysis and Escalation: Ability to identify suspicious activities and escalate issues promptly for resolution.
• Conduct detailed client due diligence, including validating beneficiaries’ information (e.g., full name, date of birth, nationality, SoW, and occupation).
• Perform enhanced checks for PEPs, sanctions, and adverse media using trusted industry sources.
• Analyze cases to identify and escalate suspicious or anomalous activities to the appropriate teams for resolution.
• Ensure compliance with internal policies and standard operating procedures (SOP).

Internal ref: 9296

Regards,

Lini

Recruitment Consultant

R22108463

As our company embarks on an expansion journey, we are inviting like-mind personnel to join us for this new chapter. Tapping on our current strength and success in promoting a healthier eating lifestyle, we have integrated this passion with persevering our nation’s heritage food culture.

We would like to invite suitable candidates for Centre Manager to join us in managing one of Singapore’s Hawker Centres. The Centre Manager will play an important role in managing the Hawker Centre.

Join us, if you have what it takes!

Job Responsibilities:

• Management of a team – this would include recruitment, yearly appraisal and training of your team.

• Tenancy Management - Managing end-to-end of tenancy operations, including but not limited to the followings

1. onboarding and offboarding of tenants,

2. conducting routine inspections,

3. management of arrears and taking the appropriate action,

4. Designing policies for new initiatives (e.g. Bridging Programe, One Stop Services etc)

• Facilities Management - Working with contractors and stakeholders to ensure high standards of cleanliness, good maintenance of facilities and good environment of Hawker Centre. This includes

1. responsive incident management,

2. efficient table-cleaning, general and toilet-cleaning,

3. effective pest control,

4. preventive and routine maintenance,

5. cyclical repairs/redecorations,

6. attending to emergency

7. and ad hoc improvement works.

• Feedback Management & Stakeholders' Engagement - Addressing feedback and appeals professionally and regularly engaging stakeholders (e.g. stallholders, contractors, Hawkers Association, landlord and relevant authorities etc) to implement initiatives and resolve operational issues.

• Routine exercise – Taking a lead in planning and coordinating of activities such as fire drills, quarterly spring cleaning and community activities.

• Any other tasks assigned

The Opportunity:

• Experience in Hyperscale Data Center Project Mangement
• Office location: Central.
• Work hours: Mon to Fri
• $6,000 - $10,000 + Bonus

Adecco is partnering with a Global Data Center Owner to look for professional and confident Project Manager to handle internal stakholders and external parties to complete the Hypserscale Data Center within the regions.

The Job:

• Project Leadership: Plan, lead, and coordinate data center projects across all phases, from design and construction to operational handover, ensuring seamless execution from inception to completion.
• Technical Expertise: Leverage deep knowledge of data center infrastructure and construction processes to drive successful project outcomes.
• Project Management: Oversee project timelines, budgets, and quality to ensure delivery aligns with company objectives and industry standards.
• Stakeholder Engagement: Facilitate effective communication with diverse stakeholders, ensuring alignment and collaboration throughout the project lifecycle.

The Talent:

• Degree in Engineering/Project Management/Information Technology or technical field
• 5 years project management experience in hyperscale data center
• Knowledge in TIA-942, Uptime Institute Tier Standards, and LEED for data center project
• PMP/Prince 2 AND CDCP/DCDP is a bonus

Next Step:

• Interested applicants, please send your resume to [email protected] with your current and expected salary.
• Only shortlisted candidates will be contacted.

Senior Business Analyst (Payments) - 1 year Renewable Contract

1. Business Analysis

• Engage business and operations stakeholders for functional requirements, analysis and documentation (URD, RTM, Test Scenarios, etc.)
• Review, validate, prioritize and plan stakeholder enhancements and requirements
• Provide viable and innovative solutions to improve operational efficiency, standardization, user experience and deliver business initiatives
• Engage and communicate with stakeholders (Heads of Department, Head Office, Regional, internal IT teams, Business & Process Owners and vendors)
• Review and signoff artefacts and solutions provided by technical teams and vendors
• Provide SIT, UAT, regression testing and rehearsal testing support
• Conduct user training and workshops
• Ensure successful implementation of solution

2. Project Management Support

• Support project feasibility study
• Define work breakdown structure and tasks for Requirements Definition, User Acceptance Test, and Migration Phase
• Support Change Management and control scope creep
• Support Risk & Issue Management
• Support project execution and solution delivery within budget, and schedule.
• Support Stakeholder Management

3. BAU Management

• Provide timely support to users during incidents, change requests, enquires, and BCP exercise

Job Requirements

• Bachelor’s degree in Management Information System, Computer Science or Applied Science with min. 8 years of related work experience
• Min. 5 years of business analysis experience in a bank of financial institution.
• Experience with Payments / Remittance systems, SWIFT ISO20022 CBPR+, SWIFT MT Standards, Clearing schemes (ACH, RTGS, RT) across Asia Pacific region
• Good understanding and appreciation of Payment Operational workflows, Business operating model and operational compliance & risk management
• Knowledge in Cash Management Products, Channels, Core Banking / Accounting, AML Screening and FX/Treasury
• A proactive team player who is result driven
• Possess strong stakeholder management skill
• Excellent communication, presentation and interpersonal skills
• Project Management certification is a plus
• Hands-on experience in database querying and scripting
• Familiar with Java and web-based applications, and understanding of robust application design principles
• Good understanding of system interface protocols
• Good understanding of infrastructure and system resiliency

We are looking for an Assistant Engineer to be an essential member of a 24/7 Service Desk to ensure high availability of our customer’s enterprise IT services and to restore normal IT service to affected users as quickly as possible.

Responsibilities:

• Monitor enterprise IT networks and server systems
• Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
• Respond to hotline calls and e-mails within agreed timescales
• Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems

Requirements

• Diploma in Electronics Engineering, Information Technology, Computer Science, Computer Engineering or equivalent
• 1 to 2 years of working experience.
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred but not required

We are seeking a detail-oriented and resourceful Operations Support Specialist who is passionate about enhancing operational efficiency and making a positive impact on an emerging team. The ideal candidate has experience working across medium to large-sized teams with diverse stakeholders, excels in solving ambiguous challenges, and will come with some knowledge of APIs and SQL.

Responsibilities:

• Run daily standup meetings and monitor/manage daily customer support tickets for prioritization and triage.
• Update the status page for product issues when necessary.
• Support daily hand-over activities across different regions.
• Assist regional customers with seasonal campaigns.
• Follow internal processes to triage and support regional escalations.
• Coordinate and prepare content for regional monthly meetings.
• Notify customers about expiring API product versions.
• Track and report on operational performance and conduct ad-hoc data analyses.
• Identify and drive process improvements, contributing to operational excellence initiatives.

Essential Skills & Experience:

• 2–4 years of experience providing operations support in a technical environment.
• Customer-oriented mindset with strong empathy and understanding.
• Exceptional attention to detail, capable of executing standard workflows while adapting to evolving business needs.
• Passion for learning and understanding technical concepts.
• Creative problem-solving and troubleshooting skills.
• Proven ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in using SQL for data driven analysis and investigation.

This is a long-term contract role.

Role: Production Support Analyst

Job Level: 3-9 years of relevant experience (L2/L3)

Duration: 6 Months

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

JR107564

Roles and Responsibilities:

• Gather and analyze business requirements for OT systems in smart city projects
• Translate complex operational needs into clear OT system specifications
• Develop use cases and process flows for OT integration projects
• Conduct gap analysis between current OT systems and desired future states
• Collaborate with the OT Systems Integration Architect to ensure alignment between business needs and technical solutions
• Facilitate workshops and meetings with stakeholders to elicit and document OT requirements
• Create and maintain documentation for OT systems and processes
• Assist in the development of ROI models and business cases for OT integration projects

Secondary Responsibilities (Project Delivery Support):

• Act as a liaison between the project team and stakeholders during implementation
• Monitor and report on project progress, ensuring alignment with business objectives
• Assist in change management processes, helping stakeholders adapt to new OT systems
• Support user acceptance testing and training initiatives
• Conduct post-implementation business impact assessments
• Contribute to the development of operational handover documentation
• Assist in the resolution of business-related issues during project delivery

Additional Responsibilities in the Built Environment Context:

Product Development and Planning

• Assist in the creation of product artifacts for software solutions related to building information modeling, project management platforms, and smart building systems
• Support the team in developing and maintaining documentation for various technology projects in the built environment sector
• Participate in brainstorming sessions for new features that address challenges in urban development and construction

Project Coordination

• Help coordinate activities across multiple teams working on digital solutions for construction, facility management, and urban planning
• Assist in organizing and documenting team meetings and project updates related to built environment software development
• Support the tracking and reporting of program activities in the context of smart city and sustainable building initiatives

Industry Event Management

• Assist in planning and executing various events related to innovation in the built environment, such as hackathons or technology showcases
• Help with logistics and coordination of program-related activities, including demonstrations of new technologies for smart buildings and cities

Stakeholder Communication

• Prepare presentations and reports for various stakeholders in the industry, including architects, engineers, contractors, and city planners
• Support the team in maintaining relationships with customers and partners in the built environment sector
• Help create marketing materials to drive awareness of products and programs related to smart buildings and urban technologies

Research and Analysis

• Conduct market research on emerging technologies in the built environment sector
• Assist in analyzing data from construction projects or smart building systems to derive insights for product improvements
• Support the team in identifying industry trends and potential partnership opportunities within the built environment ecosystem

Knowledge/Skills/Abilities:

• Bachelor's degree in Business, Engineering, or related field
• 5+ years of experience as a Business Analyst, preferably in OT or industrial environments within the built environment sector
• Strong understanding of OT systems and their role in smart city and industrial applications
• Familiarity with business process modeling techniques and tools
• Experience with requirements gathering and management tools
• Excellent analytical and problem-solving skills
• Strong communication skills, with the ability to explain complex OT concepts to non-technical stakeholders
• Certification in Business Analysis (e.g., CBAP, PMI-PBA) is a plus
• Knowledge of the built environment industry, including construction, facility management, and urban planning

#HS

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!

• Develop, implement, and enforce scalable Ads & Shopping policies across multiple geographies.
• Ensure policy intent is translated in execution.
• Optimize policy implementation so it can be achieved with efficiency and scale.
• Manage and resolve escalations from internal and external stakeholders.
• Explain our policies to diverse internal and external audiences.
• Arbitrate the policy line where it is gray.
• Identify escalation trends and provide feedback to strengthen formats, systems, policies, and processes.
• Identify gaps or conflicts in the existing policy framework, develop scalable solutions, and work to obtain consensus across the organization.

Skills/Qualifications:

• At least 3 years of experience in Trust and Safety, policy, communications, cybersecurity, operations, or related fields.

Preferred qualifications:

• Experience in Trust & Safety
• Experience in policy implementation and understanding of advertising policies
• Ability to work cross-functionally and program management
• Data analyst skills e.g. Large Language Model (LLM) prompting, tuning and implementation, coding, databases and querying, statistical analysis
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment and ability to exercise judgment in a crisis
• Excellent organization and teamwork skills

• Degree holder with >5 years of experience in performing AML/KYC duties (preferably CDD) within the financial service sector
• Strong logical reasoning skill; can consume a multitude of information to draw reasonable conclusion on a scenario in a structured manner
• Respectful and professional when challenging a past decision or quality of work
• Can manage pressure from high volume
• Fluent and articulate in both spoken and written English
• Self-started, team player; can work with stakeholders from other BUs.
• Experience with Detica appreciated, but not mandatory
• Candidates with Less 5 years of experience (3-5 Years) will be considered as L2 KYC Analyst.

Job Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business requirements for public services and application systems;
• Develop user stories, process maps, specifications, and acceptance criteria to improve workflows and processes;
• Review project deliverables (e.g., test plans, design specifications, reports) for accuracy and completeness;
• Oversee System Integration Testing (SIT), User Acceptance Testing (UAT), and user training;
• Evaluate End of Support (EOS) upgrade proposals and provide technical recommendations;
• Support audits, monitor contractor compliance with policies, and ensure project governance;
• Provide maintenance and technical support for systems, including process automation and troubleshooting;
• Collaborate with external parties and ICT providers for system enhancements and maintenance;
• Ensure project deliverables meet compliance standards and address security, performance, and functionality impacts.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred;
• Strong knowledge of application support, SDLC, and IT project implementation;
• Experience in requirements gathering, business analysis, UI/UX design, and automated testing (e.g., Tricentis TOSCA);
• Familiarity with cloud platforms, Java, Power Builder, Delphi, ASP.Net, and government projects;
• At least 5 years of experience as an IT System/Business Analyst or equivalent;
• Strong stakeholder management, interpersonal skills, and ability to work independently to meet deadlines.

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.