Role - Customer Service Officer (Call Center)

Work Location - Science Park

Contract Period - 1 year

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Working Hours

Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm

Remarks

• Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
• Mandarin speaking abilities is a plus
• Prefer short notice/immediate available
• G50 Clearance is required

Senior Finance Analyst/ Accounts/ Financial Analyst

Our client is a global advanced precision engineering & manufacturing solutions provider.

• Near Woodlands interchange
• Working Hrs: Mon-Fri/ 8.15am - 5.45pm
• MNC/ Manufacturing company
• Permanent position

Responsibilities:

• Preparing statutory financial statements and management reports including variance analysis, taxation, forecasting and budgeting
• Supporting all financial operations, processes and controls
• Performing monthly closing process
• Assist the Finance manager on preparing monthly Group reporting reports
• Group Authorisation Matrix Coordinator/ Communicate, discuss, and set policies and processes
• Preparing yearly budget and monthly rolling forecast for Holding Company and support Corp Office on financial planning as required.
• Annual Credit Review of key customers
• Financial Controlling Duties (Net Working Capital Report, AR/AP Aging Report, Inventory Aging Report, Group Tax Controlling (CIT, TPD), Group Capex Controlling and Coordinator)

Requirements

• Degree/Diploma in Accounting/ Finance
• 2-3 years of relevant experience in commercial/audit
• Proficient in Microsoft applications especially Excel
• Knowledge in Oracle EPM and Oracle Fusion knowledge will be a plus

Interested candidates, please e-mail resume in Word document (indicating your current salary and expected salary) to:

Joey

Recruitment Manager

Right Recruit Pte. Ltd.

10 Anson Road, #33-03, International Plaza, Singapore 079903

EA Licence No: 23C1743 | EA Reg No: R1103523

www.rightrecruit.com.sg

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning and humidification system solution serving high tech industry.

Responsibilities:

· To Conduct assessments of hvac designs to ensure that they meet the required specifications and standards within allotted timeline.

· To verify and prove that hvac systems in data centre build and function according to the requirement.

· To execute, lead n manages the commissioning process across all projects, from start-up, designing, construction, acceptance, functional performance and systems testing to operational turnover.

· Management of 3rd party commissioning agents, supplier, contractor, client to resolve any issues on site

· To perform project closeout and handover

· To produce Commissioning Report for each project.

Requirements:

· Diploma in Mechanical Engineer or related disciplines.

· 3 years’ experience in hvac data centre of commissioning management or hvac data centre design management

· Proficient in data centre safety and industry standards

· 3 years’ experience in physical M&E equipment in data centre (especially hvac0

· Speaks and write 2 languages.

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

We regret that only shortlisted candidates will be notified

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning ventilation system solution serving high tech industry

Job Scope:

• Plan and manage HVAC projects for data centers.
• Lead project meetings and collaborate with clients, consultants, subcontractors, and internal teams.
• Review project specs, drawings, and contracts for compliance.
• Monitor site progress and address any technical or operational issues.
• Prepare schedules, reports, and project documentation.
• Oversee procurement of materials and equipment.
• Ensure workplace safety, quality, and regulatory compliance.
• Conduct site inspections and guide the project team.

Requirements:

• Degree in Mechanical Engineering or a related field.
• Minimum 3 years of experience in ACMV/HVAC or related M&E projects.
• Familiarity with HVAC systems for data centers.
• Strong project management skills.

Work location :Paya Labar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

We regret that only shortlisted candidates will be notified

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

Position Summary/Overview:

The Data Center Operation technician has overall responsibility to support the troubleshooting and

coordinating activities pertaining to the day-to-day support of the data centers and critical facilities. He/She is responsible for troubleshooting, managing the vendors/contractors and report to the Data Center Operation Site Lead.

Responsibilities:

• Lead a team of contractors or vendors and support in the daily data centre operations
• Perform data centre operations and inspections including monitoring and management for infrastructure systems, DC environment and facilities
• Monitor critical facilities and infrastructure system alerts and perform necessary escalation
• Perform incident management and escalation pertaining to any facilities and system downtime
• Manage and administer the service desk operations
• Ensure the implementation of safe systems on site activities.
• Liaison with the client BUs in regard to utilities, building services / facilities and systems issues
• Assist in the planning and execution of disaster recovery activities
• Administer and ensure building records, licenses, permit and etc are properly documented.
• Ensure procedures, processes and service level are being followed for any service delivery and operations
• Periodic review of the data centre operations and report any gaps and issues
• Prepare and update of Data Centre and Service Desk monthly report
• Maintain the site asset database, provide updates in accordance with CMMS requirements.

Education & Experience:

• Possess a Diploma in Computer Science or equivalent
• Possess Data Centre Certifications such as Certified Data Centre Professional
• Possess at least 3 years’ experience in Data Centre Operations, Facilities Monitoring & Management
• Familiar with Data Centre facilities including Computer Room Air-Con (CRAC), fire suppression system, water detection system, Uninterrupted Power Supply (UPS) and etc
• Familiar with Service Desk operations and incident management process
• Basic understanding on the operation of MEP systems
• Resourceful, analytical and problem solving skill
• Good communications and interpersonal skills

• 3-5 years of testing experience, highly preferred with banking or financial domain experience

• Good in testing, collaborate, and manage the team to perform.

• Provide solutions to problems for their immediate team and across multiple teams.

• Implement quality processes to ensure accurate and efficient testing.

• Proficiency in Selenium/ TOSCA or working understanding of Automation Testing.

• Utilize automation tools to improve control, accuracy, and integrity of testing.

• Document all Test Results accurately.

• Hands-on Jira knowledge for Testing artefacts with banking background.

• Experience with payment platform project will be of great advantage.

Job Responsibilities:

• Review and assess scam related cases from Contact Centre to identify, liaise and resolve customer issues completely and promptly.
• Ensure validity of each case escalated prior to escalating out to Fraud Support Team, Business Unit, Servicing Units and ensure quality of servicing is maintained.
• Liaises with other business owners and stakeholders for acknowledgement, follow-up on any actions and feedback requested by customers through Fraud Support Team is carried out efficiently and within timeline
• Observe all follow-up within internal and external parties to resolve requests/feedback promptly within the established service turnaround time.
• Ensures respective business owners acknowledge escalation requests and resolves the customers’ requests promptly within the established service turnaround time.

Job Requirements:

• Degree/Diploma in any discipline
• Possess excellent telephone, active listening and strong interpersonal skills, resourceful and able to work independently and as a team.
• A strong customer service mindset with good communication and problem-solving skills to represent the Bank to customers
• Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
• High level of accuracy and attention to detail.
• Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” attitude and a positive attitude to change.
• Highly motivated self-starter with initiative and showcases strong completer/finisher skills.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays.

Job Title: Business Analyst

Polytechnic/Uni Fresh Graduates welcome to apply.

Junior Business Analyst/Operations Executive.

Job Description

Job Responsibilities

• To establish a satisfactory on-going business relationship with clients
• To adhere to timeline and deliverables set by Project Manager for each project
• To gather project/ specific module requirements for a project
• To analyse and provide feedback to client on feasibility of requirements
• To write detailed Functional Specifications to document client requirements and get sign off on Functional Specifications
• To convey clients’ requirements to developers clearly
• To manage a group of developers in timeline and resource commitment to deliverables
• To prepare project/specific module status report on a weekly and monthly basis to Project Manager
• To test sample data-sets to check that output from the program works as intended
• To conduct UAT with clients and record UAT results sign off
• To ensure requirement is implemented in Production
• To understand System implementation on main functions available
• To prepare training material and conduct client training on project/ specific modules, as necessary

Job Requirements

• Degree or Diploma in Computing, Information Systems or related discipline with an emphasis in information systems or technology
• Experience in Government Projects or MNC Projects will be an added advantage
• At least 2 years' working experience in related field and preferably with project management skills
• Self-driven individual and able to work in a matrix organization
• Creative and possess strong analytical and product management skills, including a thorough understanding of how to interpret customers' business needs and translate them into application and operational requirements.
• Attention to details, tenacity and patience and able to work under pressure
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
• Focus on team KPI

Job Description:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.
• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.
• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

• Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.
• Excellent internal communications, written and verbal communication skills.
• Possesses strong analytical and troubleshooting skills.
• Strong Attention to details. Understand the importance of data discipline.
• Willing to learn attitude.
• Able to handle confidential data in a professional manner.
• Good experience in managing/responsible/implementing business process improvement.
• Experienced as a PMO support in Bank Projects will be a plus.

Responsibilities:

• Create PR/GR/Extract reports using SAP system.
• Process invoice payments.
• Financial Data Management - Ensuring accurate/up-to-date data entries.
• Work with various senior managers to monitor utilization of budget.
• Aids in software, hardware contracts renewal and budget oversight.
• Aids in project budget oversight.
• Prepare monthly financial dashboard reports.
• Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.
• Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

About the Client

Our client is one of the reputed MNC firms in Singapore

Responsibilities

• Responsible for installing, configuring, testing and maintaining Informatica PowerCenter software
• Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping
• Responsible for building of data mappings, sessions and workflows to meet requirements (Informatica 10.x or higher)
• Responsible for development of job schedules that integrate the upstream and downstream systems (e.g. Control-M)
• Responsible for unit testing, debugging, and performance testing, with key focus on data accuracy and integrity
• Accountable for on-time delivery of all documentation, design, build, testing, and deployment according to the work breakdown structures
• Work with production support teams as required to support production activities, including production migrations, continuity testing, environment migration activities
• Must have impeccable written and oral communication skills down to the mapping documentation level

Key skill Requirements

• Minimum 4 years or above with the relevant experience
• Proficiency in Informatica PowerCenter 10.x or higher preferably in a Unix (Linux/AIX) environment with AS400/Oracle sources and targets.
• Must have experience in Oracle 19c or higher (SQL*Plus, PL/SQL)/Experience in Unix Shell Scripting (Linux/AIX)
• Experience Job scheduling tools like Control-M
• Good to have experience in Change Control Management tools & Visio
• Have experience on all stages of Software Development Life Cycle (SDLC)
• Able to do requirement gathering, impact analysis, ETL mapping, build, unit testing, support SIT/UAT/Production.

Interested candidates, who wish to apply for the above position, please send in your resume to: [email protected]

We regret to inform that only shortlisted candidates will be contacted

PERSOLKELLY Singapore Pte Ltd
EA License No. 01C4394
EA Registration No. R1547247 (Jyothi Chandrakanth Kamath)

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This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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We are seeking a highly skilled and proactive SOC Engineer to join our cybersecurity team. The ideal candidate will play a critical role in protecting the organization from cyber threats by developing and implementing threat hunting frameworks, refining methodologies, and leveraging advanced tools and techniques to detect and mitigate security risks. This position requires strong analytical skills, continuous learning, and collaboration with various cybersecurity functions.

Roles & Responsibilities:

• Develop and implement a comprehensive threat hunting framework to guide planning, execution, and management of threat hunting initiatives.
• Refine threat hunting methodologies and procedures to improve detection and response to advanced threats.
• Conduct proactive threat hunting exercises to identify potential security incidents and suspicious activities within the network.
• Continuously enhance threat hunting techniques, processes, and tools to strengthen cybersecurity posture.
• Stay informed on the latest vulnerabilities, security trends, and cyberattack methodologies.
• Conduct research on emerging threats and provide actionable recommendations for improving security.
• Analyze collected threat intelligence data to identify patterns, trends, and potential risks.
• Work closely with other cybersecurity teams, including incident response, threat intelligence, and security operations, to share findings and collaborate on investigations.
• Document findings, analyses, recommendations, and investigation results, and generate clear reports for stakeholders.
• Develop and implement a cyber intelligence framework for systematic intelligence gathering, processing, and utilization.
• Monitor and collect threat intelligence from diverse sources, including threat intelligence feeds, security vendors, and online platforms.
• Integrate the cyber intelligence framework with the SOC and incident response processes.
• Develop and fine-tune security monitoring rules, correlation logic, and detection signatures.
• Utilize security technologies such as SIEM tools, network traffic analysis tools, EDR systems, vulnerability management systems, and threat intelligence platforms effectively.

Qualifications:

• Fundamental understanding of application security, including interpretation of HTTP response status codes and WAF violations.
• Knowledge of network security best practices and cyber threat methodologies.
• Strong problem-solving skills, ability to work under pressure, and a willingness to learn.
• Certifications such as CCNA, CCNP, or CISSP are highly desirable.
• Flexibility to work beyond standard business hours, including weekends, when necessary.

To apply, simply click the "Apply" button or send your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is expanding and actively seeking talented individuals. We encourage applicants to follow Percept Solutions on LinkedIn at https://www.linkedin.com/company/percept-solutions/to stay informed about new opportunities and events.

Responsibilities:

• Collaborate with educational stakeholders (teachers, administrators, and students) to understand and document business needs and objectives.
• Translate these requirements into functional and technical specifications for IT teams.
• Analyze existing workflows, processes, and systems to identify inefficiencies.
• Propose technology-driven solutions to improve educational and administrative processes.
• Provide data-driven insights to help the institution achieve academic and operational goals.
• Create dashboards and reports for stakeholders using relevant tools.
• Oversee operations and enhancements.
• Conduct testing and documentation.
• Engage and support users effectively.
• Provide actionable insights and ensure data accuracy.
• Collaborate to ensure seamless system performance and updates.
• Evaluate and implement new systems.
• Support activities like data migration, training, and related processes.

Requirements

• Proficient in business process analysis, system thinking, and design concepts.
• Minimum of 2 years of experience as an IT Business Analyst, preferably in the education sector.
• Strong analytical skills with a solid understanding of systems and processes.
• Excellent oral and written communication skills for effective interaction with end users and vendors.
• Hands-on experience in Application Systems support and maintenance.
• Familiarity with SDLC, RDBMS, and SQL.

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Our client, one of Asia-Pacific’s leading organizations is looking for:

Business Analyst

Responsibilities:

• Visualization of the resource systems, files and filed information for creating internal/external reports.
• Data mapping of downstream systems.
• Monitor task progress of the user side, conduct issue & risk management, and provide support for solving them
• Provide Local insights and feedback to project planning with Area PM
• Other regular reporting such as regional progress, challenges and success to Area PM

Requirements:

• Understanding of downstream data flows for report creation
• Hands-on experience of using MS Access, Excel macro and UiPath (RPA)
• Experience of the implementation of information systems
• Experiences in bank industry as a bank employee, or experiences of service provision to bank industry as a consultant

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job/position title applied “Business Analyst”)

Only shortlisted candidates will be notified.

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EA License Number: 10C3636
EA Personnel Name: Vimmi Baunthiyal
EA Personnel Registration Number: R1543982

Job Summary

We are looking for a highly skilled and motivated PowerBI Analyst for a Multinational Corporation (MNC). The Analyst will play a crucial role in translating complex data into actionable recommendations, developing intuitive PowerBI dashboards and reports that provide valuable insights into key business metrics. This position requires a results-driven professional with a passion for data analytics.

Key Responsibilities

• Develop and maintain PowerBI dashboards and reports to visualise and analyse data effectively.
• Collaborate with stakeholders to understand business requirements and translate them into actionable insights.
• Analyse complex datasets to identify trends, patterns, and opportunities for improvement.
• Provide expertise in data visualisation best practices, ensuring dashboards are intuitive, user-friendly, and aligned with business objectives.
• Work closely with cross-functional teams to support data-driven decision-making and drive business outcomes.
• Stay up-to-date with the latest advancements in PowerBI and other relevant technologies, recommending enhancements and optimisations as needed.
• Actively contribute to continuous improvement initiatives, optimising processes and methodologies to enhance the effectiveness of data analytics efforts.

Key Qualifications

• Minimum of 3 to 4 years of hands-on experience in data analytics with a strong focus on PowerBI. Tableau experience will be considered.
• Proven track record of delivering high-quality data visualisations and insights that drive business value.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable recommendations.
• Strong business acumen and the ability to understand and analyse business processes, objectives, and challenges.
• Exceptional communication and collaboration skills, with the ability to effectively interact with stakeholders at all levels of the organisation.
• Demonstrated adaptability and flexibility to thrive in a fast-paced environment with evolving technology requirements.
• Experience working in an enterprise environment, with a focus on scalability, security, and governance.

We regret to inform that only shortlisted candidates will be notified / contacted.

EA Registration No.: Melvin Chua Han Wei , R24123531

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

Job Description

• Takes care of scheduling, manages communications, secures resources and finds venues for meetings.
• Record minutes during meetings and take additional notes and send them to team members to ensure follow-up.
• Managing all the paperwork that the project requires.
• Creating and editing workflows.
• Sharing documents with stakeholders and internal teams
• Recording project progress performance metrics, budgets and expenditures.
• Documenting meeting minutes.
• Maintaining and updating a project calendar.
• Processing purchase orders and invoices.
• Track tasks and ensure their completion and inform team members if they are behind schedule or missing tasks.
• Ensure quality of documentations, test plan and presentation from Team.
• Raise the necessary Service Request or Change Request.
• Manage project repositories and knowledge.
• Facilitate regular updates to management e.g. Project Steering Committee meetings by creating a project dashboard which outlines project status, timeline, milestones, budget versus spent, risk/issue and quality metrics for management update and decision-making.

Requirements

• At least 2 years of experience in PMO or project-related accountabilities from IT background/ domains.
• A foundation understanding of network, cloud and system.
• Experience in managing relationships and stakeholders involved in the establishment and ongoing management of complex, large scale projects.
• Possess excellent interpersonal skills and collaboration skills to work across teams internally and externally.
• Be innovative and resourceful with strong interpersonal, organisational and senior management.
• Experience or certification in ITIL Service Management is an advantage.
• Experience in managing a project office with a portfolio of projects.

Morgan McKinley Pte Ltd

Syairah Banu

EA Licence No: 11C5502

EA Registration No. R21100522

Responsibilities:

• Collaborate closely with local Business Development (BD)/Account Managers and Presales teams to deliver projects effectively, utilizing consultative approaches and CMI’s products and services to meet prospect requirements.
• Partner with customers to achieve project milestones, address sales obstacles through innovative solutions, and coordinate post-sales activities.
• Lead and inspire project team members, partners, and suppliers to ensure the successful and timely delivery of network and ICT solutions, improving customer satisfaction.
• Develop comprehensive project plans, detailing project definitions, technical design specifications, quality standards, resource allocation, and budgets from development through testing, acceptance, and maintenance.
• Conduct product training sessions and oversee project handovers to relevant team members and customers.
• Assist in the creation of project plans, timelines, and objectives.
• Maintain accurate project documentation, including schedules, budgets, and progress reports.

Requirements:

• Bachelor’s degree in Project Management or a related field.
• Ability to perform well under pressure and meet tight deadlines.
• Proficiency in project management tools and software.
• Hands-on project management knowledge and experience in data centers and low-current systems.
• Strong communication and problem-solving skills.
• Technical background with familiarity in network architecture, server management, virtualization technologies, and the configuration/maintenance of common operating systems (e.g., Linux, Windows).

Interested candidates, who wish to apply for the advertised position, please apply now for the below role
We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

• Collaborative work environment
• Hybrid work arrangement

About Our Client

My client is a global leader in the design and manufacturing of high-performance network and industrial electrical infrastructure solutions. They offer a comprehensive range of products, serving various industries such as data centers, manufacturing, and telecommunications. With a strong global presence and a focus on innovation, my client plays a crucial role in connecting the world through reliable and efficient infrastructure.

Job Description

• Process quotations in alignment with the existing guidelines in a timely manner
• Assist in pricing strategy development for the Asia Pacific region
• Monitor pricing effectiveness and analyse trends
• Maintain accurate pricing data
• Conduct analytical tasks related to pricing performance and profitability

The Successful Applicant

• Diploma/Degree in Finance, Accounting or related buisiness field
• Minimum 2 years' experience in pricing or business analysis in a dynamic environment
• Has experience managing business operations within the India region
• Strong interpersonal and communication skills for effective stakeholder collaboration
• Strong analytical and business acumen
• Motivated to achieve profitability goals
• Proficient in Advanced Microsoft Excel

What's on Offer

• Opportunity to work with renowned MNC in network infrastructure industry
• Collaborative working environment
• Attractive remuneration and benefits

Contact

Audrey Ang (Lic No:R22111098/ EA no: 18C9065)

Quote job ref

JN-012025-6635633

Phone number

+65 6541 9940

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Responsibilities

· Requirements Analysis & Elicitation

· Responsible to identify and define detailed functional specifications based on the business requirements document

· Analyze and document the “to-be” business and operation processes based on the agreed requirements and / or function points, perform impact assessment and estimation

· Monitor and manage risks /issues related to requirements and scope-creep

· Team Collaboration

· Participate in transitioning the requirements to the designers, and ensure a clear and complete understanding of the requirements.

· Assist in translating business requirements into test scenarios.

· Facilitate / provide “Train-the-Trainer” on application enhancements

· Maintain up-to-date knowledge base related to application features and processes (subject matter expertise)

· Testing & Scope Management

· Clarify test findings escalated by Test Manager and classify the findings accordingly (either as a defect or change request)

· Perform impact assessment and estimation for Project Change Request

· Good knowledge in financial services policies, procedures, products and industry practices.

· Strong negotiation skills

· Good team player with excellent interpersonal and communication skills

· Strong working knowledge of relevant applications and development life cycles

Requirements

Mandatory is:

• Experience in Business Analysis. 8-10 years
• Experience in Digital Channels and in transaction banking. 5 years+
• Understanding of Technology but no need to have coding experience
• Capturing , analyzing and eliciting business Requirements: Elaborating JIRA stories
• Agile product development experience

Nice to have is:

• Detailed Knowledge in how Payments work in Singapore vs Malaysia vs Hong Kong (regulatory too)
• Knowledge of features offered by competitors such as DBS / Citibank etc
• Knowledge of Technology trends eg. how does a digital bank approach digital channels
• API /SWIFT experience

Reporting to Director

Monitor centre services by external operator.

Strategies, Create, Plan and organize the curriculum and programmes for the centre.

Manage the deployment, professional development and well-being of staff.

Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.

Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.

Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.

Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

Responsible for the recruitment, training, induction and coaching strategy across the centres

Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.

Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation

Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.

Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.

Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .

Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.

Deliver cost efficiencies and increased in Customer Satisfaction Scores.

Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.

Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .

Operating Hours are from 8.30am – 8.30pm,

on 5-day work week with rotating shifts,

Mondays to Sundays and public holidays.

Job description

Customer Service Specialist

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

The position requires at least 3-5 years of experience in the manufacturing field or in a related area.

You must have a working knowledge of relational databases, web and client-server concepts, and be able to rely on experience and judgment to plan and accomplish goals.

Key Job Accountabilities (Actual daily deliverables):

·To support and maintain business web applications.

·To discuss with business users to understand business requirements for systems enhancements.

·To provide enhancement to the systems based on time to time business needs.

Responsibilities:

·To maintain and enhance operation web applications.

·To write technical procedures and documentation for the applications including operations, user guide, etc.

·To Investigate and resolve application functionality with vendor, if enhancement is needed.

·To assist in troubleshooting software application issues.

Required Experience and Qualifications:

·Degree / Diploma in Computer Science or Computer Engineering with at least 2-5 years’ of relevant experience

·Experiences in Platforms like VB6, ASP.Net, VB.Net, VB.net and Oracle and C#.net with J2EE & JavaScript are required.

·Hands on experience in Oracle & SQL Server databases SQL queries and stored procedures.

·Knowledge in Microsoft Access VBA will be added advantage.

·Knowledge in SQL Server Reporting Service will be added advantage.

·Been through at least 2 cycles of full SDLC Implementation.

·Understanding of the semiconductor industry business will be added advantage.

·Independent, strong analytical skills and ability to work under pressure with tight deadlines.

Working hour: 8am to 5.30pm, 5days

Responsibilities:

• Support client projects as Senior Business Analyst / Consultant
• Visualize resource systems, files, and filed information to create internal and external reports
• Conduct data mapping for downstream systems
• Monitor task progress on the user side, manage issues and risks, and provide support for their resolution
• Provide local insights and feedback to project planning in coordination with the Area PM
• Regularly report on regional progress, challenges, and successes to the Area PM

Requirements:

• Degree in any field
• Understanding of downstream data flows for report creation
• Hands-on experience with MS Access, Excel macros, and UiPath (RPA)
• Experience in the implementation of information systems
• Experience in the banking industry, either as a bank employee or as a consultant providing services to the banking sector
• Experience in project implementation from the user side (large projects preferred)
• Experience with AI utilization (expected to consider how to integrate Wiz Chat into the project)
• Willingness to travel within the APAC region to interact with Front-, Middle-, and Back-Office teams to gather necessary requirements
• High attention to detail, with a commitment to producing high-quality, precise, and comprehensive requirement documentation

Job Responsibilities

• Gather and analyze business requirements to ensure alignment with project goals.
• Conduct meetings and clarification workshops with customers to refine requirements.
• Manage stakeholder communications and expectations throughout the project lifecycle.
• Develop user stories, business cases, and mockups to facilitate solution design.
• Research and analyze industry trends, business data, and best practices.
• Collaborate with the technical team to design end-to-end solutions, evaluate technologies, and recommend suitable approaches.
• Oversee requirements management, ensuring proper documentation and traceability.
• Track project progress, log change requests, and manage scope adjustments.
• Support business users during User Acceptance Testing (UAT) to ensure smooth implementation.
• Maintain comprehensive documentation on project requirements, processes, and decisions.
• Identify business opportunities and influence stakeholders to drive project success.

Job Requirements

• Experience in at least one full software or product development cycle.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Effective stakeholder management and interpersonal skills.
• Ability to translate business needs into actionable requirements.
• Business Analysis certification (e.g., Certified Business Analysis Professional - CBAP) is preferred.

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.

Responsibilities:

• Gather and analyze requirements, including conducting workshops and meetings with customers.
• Develop user stories, business cases, and mockups.
• Manage stakeholder communications and review/sign off on requirements.
• Analyze business and industry data to identify opportunities.
• Collaborate with the tech team to evaluate and recommend suitable solutions.
• Manage requirements and monitor project progress, logging change requests.
• Support business users in completing UAT.
• Maintain documentation for projects, processes, and operations.
• Influence stakeholders to support business initiatives.

Requirements:

• Experience with at least one full software/product development cycle.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Attention to detail and ability to manage documentation.
• Business Analysis certification (e.g., CBAP) preferred.

(EA Reg No: 20C0312)

You may submit your resume to [email protected] for immediate processing.

Only shortlisted candidates will be notified.