Control Risks is looking to hire a Senior Open Source Intelligence Analyst to support a premier client of ours. The Senior Open Source Intelligence Analyst will conduct research and provide intelligence to the Threat Assessment Management Services (TAMs) in a timely manner to support the investigation and mitigation of threatening incidents or behaviours. OSINT analysts also support Executive Protection and employee, facility, event safety and security by providing persistent situational awareness research and support.

Responsibilities include, but not limited to:

• Assist the Open Source Intelligence Program Manager as required to fulfil project requirements, assist in task delegation, and provide quality control.
• Review intelligence reports for grammatical and spelling errors as well as research and analysis quality.
• Utilize OSINT research methodology for real-time situational awareness and analysis.
• Monitor worldwide events; identify events with the potential to impact the Client's assets, executives, and operations. Examples of relevant event categories include, but are not limited to: natural disasters, transportation disruptions, political instability, terrorism, and crime
• Intensive analysis of data collected and produce timely, useful, and custom-tailored intelligence reports, threat assessments, and Person of Interest (POI) investigation reports, etc.
• Identify POIs who exhibit concerning, unwanted, or violent threatening behaviour toward the Client, its executives, employees, or community
• Research, evaluate, and assess and continually monitor POIs and their activity and disseminate information to Client stakeholders as needed.
• Situational awareness coverage for Client events, employee travel, and executive protection
• Draft and review concise notifications for distribution to the Client's decision-makers and global security leaders
• Identify potential risks and negative sentiment on social media, news sites, forums etc. to provide protective intelligence in support of executive security.
• Collaborate with a cross-functional team of other global security professionals in support of the TAMs 24/7/365 operations and develop effective relationships with other stakeholders.

• 5+ years of experience and relevant education (bachelor’s degree in history, political science, international relations, intelligence analysis, criminal justice, regional studies, or a related discipline; master’s degree strongly preferred)
• Able to provide guidance and mentorship to junior analysts as needed.
• Experience with OSINT methodology
• Broad knowledge of geopolitical affairs, and global awareness of influences on business goals and strategies
• Attention to detail, with the ability to anticipate trends which may have an impact on the organisation, extending to environment and people
• Ability to interpret high volumes of data, from multiple sources
• The ability to compile concise and accurate reporting, using the appropriate language for its audience
• Work well under pressure in moments of emergency response
• Responsive to changing environments and adaptable to unpredictable circumstances
• Strong client focus and the ability to build and maintain relationships
• Excellent research, analytical, writing, and verbal presentation skills
• Excellent skills, in MS office, and confident to learn new systems
• A team player who works professionally with colleagues and stakeholders at all levels
• An excellent understanding of client and business confidentiality
• Cultural awareness and ability to work alongside a global team
• Proactive and confident in articulating ideas with peers across organisation
• Ability to demonstrate resilience and perseverance in difficult situations

~ 5 days work week, Monday - Friday 9am - 6pm

~ Location: Tanjong Pagar

~ 6 months contract and convertible to permanent based on performance

Our client is a solar energy solution provider in Singapore

Responsibilities:

• Develop and maintain high-quality Excel spreadsheets and reports to support financial analysis and decision-making.
• Provide accurate and predictive forecasts, such as raw material needs, revenue projections, and financial trends.
• Analyze large data sets to extract actionable insights and support strategic initiatives.
• Collaborate with cross-functional teams to provide financial insights and recommendations.
• Assist in preparing financial models for budgeting, forecasting, and valuation purposes.
• Ensure the accuracy and integrity of financial data and models while meeting tight deadlines.

Requirements:

• Bachelor’s degree in Accounting, Finance, Mathematics, or a related field.
• A minimum of 3 - 5 years of professional experience, preferably with exposure to audit or financial analysis.
• Advanced proficiency in Excel, including the use of macros, VBA, and advanced charting tools.
• Solid understanding of accounting principles, financial statements, and valuation techniques like DCF analysis.
• Strong attention to detail with the ability to manage and analyze large data sets effectively.
• Excellent time management skills, capable of delivering high-quality work under pressure and tight deadlines.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets. Through our carefully designed rotation program, you'll witness how high-quality data is meticulously crafted and used. After completing your rotation, you will have the chance to select your area of expertise. This will be your stepping stone to lead, train, or oversee larger data operation projects.

Your Role Will Involve:

1. Lead multiple data labeling projects simultaneously, ensuring cross-functional alignment to establish advanced data standards and optimized workflows. This involves assembling specialized taskforces, coordinating milestones, and driving agile progress management. Additionally, assess requirement feasibility, design tailored project management strategies and SOPs, and support continuous operational improvements to effectively meet diverse needs.

2. Gain hands-on experience in data production, including drafting, revising, and data acceptance evaluation, while developing specialized skills across different data formats and content verticals to independently deliver high-quality data. This provides insight into the synergy between human input and data in LLM training.

3. Collaborate with product managers and engineers to assess, enhance, and experiment with operational processes, focusing on quality and productivity improvements. Interprete and translate safety stance and advisories into operational requirements. Perform routine data analysis on model performance, anticipate project risks, address urgent issues, and implement effective risk control measures.

4. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Qualifications

Minimum Qualifications:

1. Excellent English writing and critique skills.

2. Comfortable working in a project-based fast-paced environment, where quality standards iterate quickly with research and experiment progress.

3. Comfortable with meeting deadlines, multi-tasking, and generating creative solutions, including the use of technology and tools, to enhance the quality of both individual and team outputs.

4. A minimum of 2 years of experience in project management within content-related projects or operations, with a strong preference for backgrounds in journalism, teaching, writing, or text editing. Experience in leading AI/LLM companies or within the Trust and Safety industry is highly valued.

Preferred Qualifications:

1. Candidates should be intelligent, diligent, and skilled in providing guidelines, analyzing cases and structuring complex operational improvements.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

Note: This role requires a paper test prior to interviews.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About ByteDance

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Helo, and Resso, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us

Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us.

About the team

As a core member of our LLM Global Data Team, you'll be at the heart of our operations. Gain first-hand experience in understanding the intricacies of training Large Language Models (LLMs) with diverse data sets. Through our carefully designed rotation program, you'll witness how high-quality data is meticulously crafted and used. After completing your rotation, you will have the chance to select your area of expertise. This will be your stepping stone to lead, train, or oversee larger data operation projects.

Your Role Will Involve:

1. Lead multiple data labeling projects simultaneously, ensuring cross-functional alignment to establish advanced data standards and optimized workflows. This involves assembling specialized taskforces, coordinating milestones, and driving agile progress management. Additionally, assess requirement feasibility, design tailored project management strategies and SOPs, and support continuous operational improvements to effectively meet diverse needs.

2. Gain hands-on experience in data production, including drafting, revising, and data acceptance evaluation, while developing specialized skills across different data formats and content verticals to independently deliver high-quality data. This provides insight into the synergy between human input and data in LLM training.

3. Collaborate with product managers and engineers to assess, enhance, and experiment with operational processes, focusing on quality and productivity improvements. Interprete and translate safety stance and advisories into operational requirements. Perform routine data analysis on model performance, anticipate project risks, address urgent issues, and implement effective risk control measures.

4. It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Qualifications

Minimum Qualifications:

1. Excellent English writing and critique skills.

2. Comfortable working in a project-based fast-paced environment, where quality standards iterate quickly with research and experiment progress.

3. Comfortable with meeting deadlines, multi-tasking, and generating creative solutions, including the use of technology and tools, to enhance the quality of both individual and team outputs.

4. A minimum of 3 years of experience in project management within content-related projects or operations, with a strong preference for backgrounds in journalism, teaching, writing, or text editing. Experience in leading AI/LLM companies or within the Trust and Safety industry is highly valued.

Preferred Qualifications:

1. Candidates should be intelligent, diligent, and skilled in providing guidelines, analyzing cases and structuring complex operational improvements.

2. A deep interest in LLMs, human behavior and user experience is essential. The ideal candidate is an enthusiastic learner who finds engagement with diverse case studies and annotators stimulating.

Note: This role requires a paper test prior to interviews.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Our client, a leading local bank in Singapore, is seeking a procurement analyst to join their Group Procurement team on a 1-year contract, with the possibility of extension based on performance.

Working Location: East

Job Description:

Provide services to support the procurement activities in mitigating any potential risks in the following areas (including but not limited to):

• Review and support all technology sourcing activities (RFP/RFQ requests, negotiate commercial and contractual terms, conduct market research, contract renewals etc.)
• Provide timely advice to internal stakeholders on the procurement activities relating to sourcing and contractual matters
• Collaborate with cross-functional teams and stakeholders to optimize procurement processes and drive cost savings
• Manage the procurement governance and risk matters (Identify and mitigate risks within the procurement process, including supply chain disruptions, quality issues, and compliance risks etc.)
• Any other ad-hoc duties assigned.

Requirements:

• Degree/Diploma any discipline
• Minimum at least 1 to 3years of procurement experience in IT Hardware, Software & Professional Services knowledge, Telco and Project Management
• Strategic sourcing, contract negotiation, data analytics skills would be advantage
• Proficient in Microsoft Word, Excel (pivot table), PowerPoint
• Positive with good attitude, eager to learn, Project management skill
• Excellent communication and inter-personal skills

We regret to inform that only shortlisted candidates will be notified.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

RMA Consultants EA License No: 93C4403

Foo Erin EA Reg No: R2196422

Role: Production Support Analyst

Job Level: 4-8 years of relevant experience (L2/L3)

Duration: 6 Months ( extendable)

Key responsibilities:

• Deliver a 1st class Production Support service to client's Channel stakeholders

• Responsible for availability, incident, problem and capacity management for the applications in scope

• Response and resolve incidents, problem and user queries through proper analysis

• Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department

• Drive technical remediation in line with agreed non-functional requirements

• Evidence continual service improvement of processes and tasks (via automation)

• Ensures essential process / procedures are followed and contribute to defining standards.

• Coach and be receptive to coaching to uplift the team’s and your individual knowledge

• Communicate complex technical issues to business users in a language they understand

• Contribute in effective knowledge management best practices within team and organization

• Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key skills required:

• 4+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

• Strong working experience in Microsoft Dynamics CRM application production support

• Strong understanding of Microsoft Dynamics CRM application architecture

• Excellent troubleshooting skills in Control-m batch issues, SSIS packages

• Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

• Hands-On experience in writing / debugging scripts, code, and database queries

• Software Engineering & Change Management

• Solid understanding and execution of DR & BCP

• Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

• Competent in Microsoft Excel, PowerPoint and Word document

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Department

- Technology & operations department of a local bank which provides software/system development, information technology support services & banking operations.

Responsibilities:

· Create PR/GR/Extract reports using SAP system.

· Process invoice payments.

· Financial Data Management - Ensuring accurate/up-to-date data entries.

· Work with various senior managers to monitor utilization of budget.

· Aids in software, hardware contracts renewal and budget oversight.

· Aids in project budget oversight.

· Prepare monthly financial dashboard reports.

· Asset Management – Manage laptops inventory, issuance, write-off of assets, etc.

· Other Finance/Asset Management related ad-hoc tasks as directed by the Finance Lead

Requirements:

Education:

• Bachelor’s Degree in Banking & Finance/ Business Management or related field.

• Preferably 1-2 years’ relevant experience in a Finance Institution, Audit or Consultancy firm.

• Fresh grads with relevant internship experience in Finance, Audit or Consultancy may apply.

Essential:

· Above average Excel skills (Advance formulas, pivot tables, power query, building of reporting dashboard). Strong in data analysis using excel.

· Excellent internal communications, written and verbal communication skills.

· Possesses strong analytical and troubleshooting skills.

· Strong Attention to details. Understand the importance of data discipline.

· Willing to learn attitude.

· Able to handle confidential data in a professional manner.

· Good experience in managing/responsible/implementing business process improvement

· Experienced as a PMO support in Bank Projects will be a plus.

Key Domain/ Technical Skills:

· Have good knowledge in using M365, a good grasp of Outlook, Excel, SharePoint.

· Advance knowledge/skills of Excel formulas and functions is a must.

· Have working experience and advance understanding of SAP system (PEMS) would be a plus.

Technical skills: SQL, Python

The successful candidate shall take on the role of a Data Governance Specialist and

support Risk Management Group Data Steward on managing Data Quality, Data Discoverability,

Data Ownership and Data Access, covering the following:

(i) facilitate alignment across cross-functional teams towards tangible data quality improvements

(ii) ensure issues raised in Data Issues Log in SG and overseas locations are properly followed up, status reported and resolved within expected timelines

(iii) define critical data attributes and data quality requirements

(iv) ensure fitness of data for operational and strategic use

(v) drive and enable cross-collaboration with RMG units on Data Governance matters

Job duties and responsibilities:

1. Host regular RMG Data Quality forums (including preparation of meeting materials) and represent RMG at Group level Data Issue meetings

2. Organize cross-department discussions to drive and resolve data issues

3. Work with RMG stakeholders to review and improve data quality monitoring reports and processes

4. Participate in data ownership discussion and follow-ups

5. Assist in review and setup of data access for users

6. Drive data management related reviews, such as BCBS239 annual reviews.

Requirements

a. Good knowledge of data quality principles

b. Proven experience in data issue management and data profiling

c. Excellent analytical, problem-solving, and decision-making skills

d. Strong communication skills with the ability to understand, simplify and explain complex data issues

e. Skilled in preparing effective and well-structured presentations with clear narratives and data analysis to varied audience

f. Thrives in a fast-paced, high intensity and ambiguous environment and possess a high level of intellectual curiosity

g. Demonstrated ability to thrive with minimal oversight, understand business needs and independently drive initiatives and cross functional engagements forward

h. Technical skills: SQL, Python

Scope of projects:

• TEMENOS T24/TRANSACT Core Banking Platform, focused on assigned area of expertise
• Transversal topics involving other domains, with an impact on assigned area of expertise.

Role of the Senior Business Analyst:

• Provide functional expertise and relevant experience on TEMENOS T24/TRANSACT core banking product implementation and configuration
• Analyze gaps in functionality and processes between European and Asian sites and propose solutions to converge and align them into a common design.
• Analyze and structure new requirements with all stakeholders involved in order to propose to the organization the best way to deliver appropriate solutions and integrate them in the overall program;
• Lead the elaboration of a functional solution with business stakeholders and concerned IT teams
• Lead, with the support of technical teams, the definition of the solution and the implementation roadmap
• Drive the definition of use cases for Integration tests with testing team and for User Acceptance Test with end users
• Manage all the decision-making and analysis process allowing designing, validating the solution, and getting the necessary approvals in terms of architecture, IT risk and IT Security, budget and capacity planning.
• Coordinate the implementation from a project management perspective and ensure the WMIS Project governance is applied at each step
• Bring benefit to both the IT tools functionality and potential changes to operational processes affected.
• Ensure that every new solution implemented respects WMIS standards and allows for mutualization / reuse as much as possible between sites.
• Ensure all requirements are approached from a global perspective for all sites. Specific solution should only be considered to address regulatory, tax or accounting specific requirements

Responsibilities:

• Proactively communicate and collaborate with external and internal third-parties to analyze information needs and functional requirements and deliver the following artifacts as needed: Functional requirements, Business Requirements Document, Use Cases, Screen and Interface designs, Business process designs
• Define requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks and workflow analysis.
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Serves as the conduit between the customer community and the technology teams through which requirements flow.
• Develop requirements specifications according to standard templates & methodology
• Collaborate with the team’s experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams.

Job Requirements:

• Bachelor’s Degree
• At least 10 years of experience in :
• Banking Industry, as a Business Analyst and/or as a “hands-on” Project Manager
• Expert knowledge and experience on TEMENOS T24/TRANSACT Core Banking platform for Wealth Management, understand the various flows and functions, familiar with system parameterization and configuration.
• Proficiency in User Acceptance Testing (UAT), Functional & System Integration testing of banking and financial applications.
• Expert knowledge of at least one of these functional domains of core banking :
• Customer & Portfolio data, AA.Cash Accounts, Cash payments, AA.Deposits
• General Accounting and reporting, Credit (AA.Loans, Limits, Collateral), Taxation (FATCA, CRS, IRS871m).
• Securities processing and custody
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, managers, subject matter experts and technical teams.
• Strong proficiency with Powerpoint, Excel, Word, Visio
• Fluent in SQL queries, API testing, data analysis and data modeling.
• Experience in Agile Scrum is a plus
• Familiar with project management tools as well as issue and release management, production and support (JIRA, Service Now, PPM tools, etc)

1 to 3 years

Key Responsibilities:

• Develop and articulate a comprehensive product vision and strategy for managing risks in cryptocurrency operations.

• Identify market opportunities and trends in cryptocurrency risk management.

• Define product roadmaps, set priorities, and establish key performance indicators (KPIs).

• Conduct thorough risk assessments to identify potential threats and vulnerabilities in cryptocurrency operations.

• Analyse risk data to understand trends and impacts on the organization’s crypto- related activities.

• Develop and implement strategies to mitigate identified risks through digital solutions.

• Collaborate with engineering, design, and data teams to develop and launch risk management products.

• Create detailed product requirements, user stories, and acceptance criteria specific to cryptocurrency risk.

• Ensure products are delivered on time, within scope, and meet quality standards.

• Engage with key stakeholders, including risk management, compliance, IT, and business units focused on cryptocurrency.

• Gather and prioritize requirements from stakeholders and ensure alignment with product goals.

• Provide regular updates and reports on product progress and risk metrics.

• Ensure digital products comply with relevant regulatory and industry standards specific to cryptocurrencies.

• Stay updated on changes in regulations and adjust product strategies accordingly.

• Collaborate with legal and compliance teams to address regulatory challenges in cryptocurrency operations.

• Advocate for user-centric design principles to create intuitive and effective crypto risk management tools.

• Develop training materials and conduct user training sessions to ensure effective product adoption.

• Collect and analyse user feedback to continuously improve product offerings.

Requirements:

• Bachelor’s degree / Masters in top tier university

• 2+ years of experience or fresher’s education in risk management or relevant preferred.

• Strong understanding of cryptocurrency markets, technologies, and risk management principles.

• Knowledge of blockchain technology and digital security trends.

• Familiarity with cryptocurrency compliance standards and regulations (e.g., AML/KYC)

We regret to inform that only shortlisted candidates will be notified.

EVO Outsourcing Solutions Pte. Ltd

• RCB No. 202233837K

WHO WE ARE:

Build. Scale. Sustain.

PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (5 continents, 18 offices, +650 experts from +50 nationalities)
• We are robust and resilient (100% independent and 0 debt)
• We are entrepreneurs and passionate experts: We invest in what we believe genuinely and work as a collective intelligence
• We are positive, courageous, caring, doers and committed to excellence

YOUR RESPONSIBILITIES:

• Lead program/project requirements and design sprints to define business and technical requirements through design implementation.
• Manage the requirements delivery (planning, estimation, risk management, reporting) to succeed in meeting overall program/project delivery.
• Leverage business knowledge to advise features/requirements priorities to delivery leads and/or product owners.
• Gather requirements by facilitating/coordinating meetings and conversations between business users, product owners, designers, SMEs, tech leads, and other relevant stakeholders.
• Identify people and systems impacted by functional and non-functional requirements.
• Collaborate with AI-enabled tools and methodologies to ensure requirements are effectively integrated into AI-supported workflows.
• Create/gather acceptance criteria in user stories and prepare any requirements specifications.
• Validate AI-generated outputs, ensuring alignment with business objectives and compliance with pre-set rules.
• Proactively engage, manage, and build strong relationships with clients and stakeholders.
• Work closely with Developers, DevOps engineers, Designers, and QA teams during all phases of the development lifecycle.
• Participate actively in mob programming sessions to facilitate AI-supported collaboration and contextual alignment among team members.

WHO YOU ARE:

• Degree in Information Technology or equivalent.
• Relevant domain: Financial Institution, Retail, E-Commerce, Environmental, Social, and Corporate Governance (ESG).
• With more than 5 years of working experience in IT business analysis, including experience in AI-driven workflows or collaborative AI-enabled team structures.
• Good understanding of enterprise applications or prior experience in various tech products/development stacks is ideal but not mandatory.
• Strong familiarity with AI tools such as ChatGPT, GitHub Copilot, Jira Automation, or other AI-enabled platforms is a plus.
• Good communication, analytical, conceptualization, and problem-solving skills.
• Participated in full software or product development cycles.
• Knowledge and experience of Agile development practices.
• Experience working within mob teams or other high-collaboration environments is highly desirable.

MORE ABOUT PALO IT:

We’re eager to adapt to change, learn from our experiences and move to meet our planet’s urgent needs. We are continuously taking action to:

• Become a climate net-zero company
• Attain 50% of revenue from projects with a positive impact
• Train 100% of our workforce on impact
• Achieve B Corp certification among all our offices across the globe
• Continuously measure & improve employee happiness

Our clients are amongst the world's most successful companies. We innovate with both established Fortune 1000s, SMEs and start-ups who aim to make an impact, become global leaders and address the world's most complex challenges.

What We Offer

• Stimulating working environments
• Unique career path
• International mobility
• Internal R&D projects
• Knowledge sharing
• Personalized training

For more on our team culture and benefits, check out our careers page.

PALO IT Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Palo IT SG does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Palo-IT.

Your personal data will be processed for the purposes of managing Palo-IT’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Responsibilities :

• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

• Higher Nitec or Diploma in Computer Science, Information Technology, or a related field.
• Basic understanding of computer systems, hardware, software, and networking.
• Basic understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Open to work in 12 hours rotating shift arrangement.

More Information:

• Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
• Working Hours: 7 am -7 pm / 8 am – 8 pm / 10 am – 10 pm

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

Morgan McKinley is looking for a motivated Call Center Representative (Shifting Schedule) to support our client, a global leader in consulting and professional services. Join a dynamic team and help provide exceptional service to users in need of technical support.

Key Responsibilities:

• Serve as the first point of contact for help desk support, responding to inbound calls.
• Resolve user inquiries during the initial interaction by providing effective solutions to public-facing issues.
• Collaborate with internal support and product teams to ensure timely resolution of issues.
• Maintain accurate documentation, manage incident tracking, and follow escalation protocols.
• Primarily handle direct customer interactions, including outbound follow-up calls to users requesting callbacks.
• Assist with email inquiries as assigned by the team leader.
• Address customer concerns via chatbot, managing a high volume of public-facing inquiries.

Requirements:

• Candidates must have a Diploma in any related field (Fresh graduates welcome to apply).
• Minimum of 1 year of experience in call center, or customer service.
• Strong communication skills and the ability to manage stress while handling a high volume of calls from the public.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Responsibilities :

• Deliver initial support for IT-related concerns.
• Provide Level 1 technical assistance.
• Provide First Call Resolution (FCR) technical support via phone and email.
• Receive and answer all users IT service request calls and emails .
• Support the installation and upkeep of desktop systems.
• Provide Live-Chat support.

Requirement :

• Minimum Education: Nitec/Higher Nitec or Diploma
• Minimum 0-1+ years End-User Support Experience, Desktop or Technical Service Desk.
• Customer Service Experience in tech call center environment.

More Information:

• Company: International IT Service Provider MNC [Actual work location will be at one of their clients (end-user)(Healthcare)].
• Working Hours: 7 am -7 pm / 8 am – 8 pm / 10 am – 10 pm

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.
APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)

• Well Established Company
• Basic $3500 - $4500 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: East
• Working hours : Normal working hours
• Training provided for those without/lesser experience

Job Responsibilities:

• Project implementation to ensure the successful and smooth delivery of systems/projects through effective planning, management, and deployment of resources
• Manage project and site activities, attend project meeting
• Perform equipment set up, start-up and commissioning
• Provide technical support and troubleshoot equipment faults after project handover
• Works closely with the Project Team, Manufacturers and Vendors to deliver Customer’s expectation within timeline
• Familiar with Singapore safety regulations and process. Prepare and submit project safety documents
• Involves in technical specifications review of the project scope
• Any ad hoc duties as assigned

Job Requirements:

• Minimum ITE/Diploma/Degree in Mechanical Engineering or its equivalent
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

E-CHANNEL SERVICE CENTER OFFICER (call centre -12 mths CONTRACT + 1 mth bonus/ Renewable/Convertible)

My client is a top tier Private Bank.

ROLE PROFILE:

The E-Channel Service Center officer is a key member in the Client Service Network (CSN) team. He/she is responsible to provide first level Digital Platform support by phone and/or e-mail to Clients. He/she has to analyze and answer/handle the Client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who are providing second level support for the Bank Digital Platform.

KEY FEATURES OF THE POSITION

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.

• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.

Job Scope:

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High-Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

processing locations (SG and HK)

• Process Closure of Accounts and all their related requests

• Support quarterly Periodical Fee processing

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter

parties

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers (EAM) respectively

• Maintain the knowledge database of the E-Channel Service Centre.

• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.

• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.

• Ensure activities performed are in compliance with relevant regulations and internal policies.

• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.

• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.

• Support any ad-hoc tasks / requests as assigned from time to time.

• Provide support as a team also for Hong Kong Public Holidays.

SKILLS REQUIREMENTS OF THE POSITION

•Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal-oriented communication style

•Meticulous and efficient working style

•Ability to work under pressure

•Able to work with minimal supervision and a team player

•Proactive, hands-on, and solutions-oriented

•Good analytical and problem-solving ability

•IT savviness

•Degree with at least 3 years of related banking working experience

•Previous experience in call Centre and/or call back experience is preferred

•Good understanding of Banking and financial products

Salary: $3700- $4000

Work location: One Changi City

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

about the company
Our Client is an European bank with with global presence. The bank is widely present in Asia.

about the job

• Support the KYC execution in accordance with the bank's compliance policies and procedures
• Engage internal and external stakeholders and ensure the uninterrupted flow of communication between parties
• Understand and communicate KYC requirements to internal and external stakeholders
• Assist with the KYC processes and documentation
• Monitoring the KYC control environment
• Acquire and maintain accurate KYC documentation

skills and experience required

• Prior experience in KYC/AML in a client facing environment
• Strong analytical skills
• Attention to details
• Good communication skills
• Team player
• Knowledge of Microsoft office

To apply online please use the 'apply' function.
Charlene Lin (EA: 94C3609/ R21100955)

Optimum Solutions (Registration Number: 199700895N)is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role : Data Business Analyst - Modeling Process Flows

Work Location : Changi

Key Mandatory Requirements:

• Overall 5+ years working experience in Business Analysis, gathering requirement, modeling process flows
• Must have strong recent working experience and expertise in modeling process flows, data relationships, and event sequencing for at least 3+ years.
• Must have hands-on experience in JIRA, Confluence, Excel, Alteryx, Powerpoint.
• Strong proficiency with key tools: JIRA, Confluence, Alteryx, MS Office Suite (Excel, PowerPoint); familiarity with Tableau is a plus.
• Proficiency in understanding code logic and constructing complex data queries.
• Advanced knowledge of business and data analysis, business processes, and applications.
• Ability to translate complex data from multiple sources into clear, business-readable presentations to articulate progress and address issues/risks.
• Capability to enhance existing data flows for improved efficiency and accuracy.
• Skilled in authoring clear and precise documentation to support program needs and ensure future auditability.
• Strong interpersonal and partnership skills, with the ability to build relationships with peers and clients.
• Logical and clear communicator, able to take direction from program leads and stakeholders while working independently and collaboratively with colleagues across the APAC region.
• Domain – Banking

Key Responsibilities:

• Conduct comprehensive data analysis to support program objectives and stakeholder needs, demonstrating initiative and sound decision-making.
• Develop a deep understanding of team priorities and apply this knowledge to enhance daily operations.
• Act as a proactive problem solver and take ownership of tasks, ensuring high-quality outcomes.
• Collaborate effectively with internal clients across various business lines, adapting procedures and processes to align with departmental goals.

about the company
Our client is a global Private Bank, with a strong presence across APAC, Europe and America.

about the job

• Serve as a strategic partner to the Head of IT: Collaborate on project planning, provide support in communications and act as a liaison between IT and other departments.
• Drive data-driven decision making: Gather and analyze data from across the organization, identifying trends, risks, and opportunities to inform key business decisions.
• Manage financial and operational performance: Prepare reports, forecasts, and budgets while monitoring business performance and identifying areas for improvement.
• Ensure successful project delivery: Support the management team throughout the project lifecycle – from planning and execution to monitoring and reporting.
• Facilitate effective communication: Develop clear and concise presentations, reports, and documentation to keep internal and external stakeholders informed and engaged.

skills and experience required

• >2 years of relevant experience
• Good communications and interpersonal skills
• Team player

To apply online please use the 'apply' function.
Charlene Lin (EA: 94C3609/ R21100955)

Find Your Dream Job with Us

WE ARE HIRING!! Apply now and make a difference.

Role: Production Support Analyst

Job Requisition Number: JR48891

Job Level: 1 - 2 years of relevant experience (L1)

Location: Singapore

Job Objectives

Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Key Responsibilities

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Technical Skills:

- SQL, Unix, Windows, MS office

Please forward your resume in MS word format to [email protected] and

[email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Experience: 1-2 years of relevant experience

Role: Production Support Analyst

Key Domain/ Technical Skills:

· SQL, Unix, Windows, MS office

Key Responsibilities:

· Handle incidents and service requests raised via helpdesk and call center.

· Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.

· Monitor the incoming demand through ISM tool and ensure right assignments on time.

· Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).

· Manage service requests recording for monthly management reporting.

· Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.

· Ensure application incident & task documentation is properly updated for each production release.

· Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements:

• Strong written, oral communication skills and able to manage user.
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Our client is a precision engineering manufacturer with strong presence in APAC region. Due to business needs, they are now recruiting a Cost Analyst to be part of their FP&A team for ongoing transformation projects. They are located in the North Area - easily accessible.

Responsibility Cost Analyst:

• Analyze product costs, including materials, labor, and overhead, to ensure accurate cost structures.
• Conduct variance analysis and improve cost allocation accuracy using the ERP system.
• Develop and maintain standardized costing methodologies across all sites.
• Collaborate with production, procurement, and sales teams to gather data for cost analysis.
• Support FP&A activities, including budgeting, forecasting, and pricing strategies.
• Prepare cost reports and provide insights to guide decision-making and profitability.
• Identify cost-saving opportunities and improve costing processes.
• Ensure compliance with accounting standards and assist with audits related to product costs.

Requirements:

• Min Degree in Finance / Accountancy or any related field
• Minimum 3 - 5 years analysis experience in product costing from manufacturing or similar setting

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

We are looking for L1/L2 Application Support Engineer to join a fast growing software company in Singapore!

• Salary up to $4,000 + AWS + Performance Bonus
• Permanent position, great working culture and environment
• Opportunity to handle FinTech/Trading platform related applications

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.

Requirements:

• 1 year of application/operations support experience
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with some programming languages (HTML, JAVA) will be an added advantage
• Comfortable to work on rotating shifts (24/7 operations)

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

Our client is from Oil and Gas industry, a local leading player. They are looking for a Financial Analyst to assist their Finance team for the next phase of their business. They are located in South - easily accessible.

Duties of Financial Analyst:

• Lead the evaluation, structuring, and financial modeling of investment projects, including funding assessments.
• Build and maintain comprehensive financial models (e.g., cash flow, P&L, sensitivity analyses) for project forecasting.
• Track financial metrics for new projects and report key insights to senior management.
• Ensure alignment with SLNG’s Investment and Project Frameworks.
• Review actual vs. forecasted performance, identifying key variances and recommending corrective actions.
• Partner with teams in costing, operations, and commercial to align financial forecasts with operational goals, supporting pricing and contract negotiations.
• Work with Treasury on project financing, loan reviews, and drawdowns; manage interest rate and currency risks through hedging.
• Contribute to the evaluation of new projects supporting company growth.
• Identify financial and operational risks and collaborate with Risk Management to apply hedging strategies to mitigate project exposure.

Requirements:

• Minimum Bachelors Degree in Accountancy or any relevant field.
• Minimum 3 years of FP&A experience in Oil and Gas or any relevant industry.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)