Responsibilities

• Follow Business Analysis best practices and Engagement of Stakeholders across Front-to-Back functions.
• Is responsible for all analysis of functional requirements arising from the requirements of business stakeholders, business users and technology.
• Manage the requirements and provide design options for the solutions available and guide the team.
• Evaluate of alternative IT solutions and provide appropriate recommendations.
• Provide domain expertise with the strong understanding of all cross border payments processing knowledge to help define a viable business solution, working with the key business sponsors in payment engine.
• Ensure that the services delivered conforms with, and contributes to the development of the business strategy.
• Assess the impacts on the project deadlines resulting from change requests, adhoc projects, or technology issues.
• Coordinate with various user groups and interface teams and getting them on board as interface services for various financial services.
• Manage stakeholders, risks, issues, quality, and project controls.

Qualifications

• At least 10+ years of hands-on experience in payment systems and good understanding of payments domain.
• Strong knowledge on Domestic payment systems (RTGS) and Cross-border payments (MT and MX – CBPR+)
• Good understanding of overall end-to-end cash management ecosystem
• Hands-on experience in Payment Engine Implementations - In house payment engine or vendor payment systems.
• Work on complex systems and a challenging international work environment
• Knowledge of all phases of IT system development and implementation life cycle
• Highly analytical and detail oriented in approach with excellent communication and presentation skills, with experience converting highly complex information into clear, concise documentation.
• Strong analytical skills
• Capable to effectively interact with technical team
• Strives to deliver the solution in the most effective and timely manner
• Hold a Bachelor’s /Master’s degree from a reputable university, and whilst not essential, subjects including computer science, electronics are a plus.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

• Integrate with SMS/NaaS notification tool.
• Coordinate with developers to build and implement technology solutions.
• Excellent communication skills and problem-solving abilities are essential.
• Provide testing support to meet DITSCAP, DII COE, JTA-A, and DoD standards.
• Identify the areas of improvement to reduce time to delivery avoiding manual errors.
• Support version upgrade for the products and amend the scripts/process as and when required.
• Knowledge of databases, system security and troubleshooting recommended.
• Prepare required documentation to cover each SDLC stages (e.g. Functional spec, test cases etc).
• Enhance system to deliver Change workflow functionality
• Maintain, manage and modify all software systems, tools, and applications.
• Rollout the solution to all environments across different environments.

Job Duties

• Research, design, and develop computer and network software or specialized utility programs.
• Analyze user needs and develop software solutions.
• Update software, enhance existing capabilities, and develop testing procedures.
• Work with hardware engineers for hardware-software integration.
• Implement applications using Microsoft development tools in N-Tier environment.
• Responsible for Web-based solution development.
• Provide supports to development projects throughout the project life cycle.
• Assists in physical and logical database design.
• Designs, codes, and tests technical solutions.
• Identifies system deficiencies and recommends solutions.
• Contribute to functional requirements and translate them into technical design and development projects.
• Perform and manage unit and system integration testing, conversion, migration tasks and documentation.
• Document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
• Ensuring that development tasks are completed within the timeline provided and that issues are fully tested with minimal defects
• Perform any other ad-hoc tasks given by the Project Manager / Project Director

Skills & Requirements

• Diploma/Degree in Computer Engineering / Computer Science or Information Technology
• Experience in HTML, CSS and JavaScript
• Knowledge in C#, VB.NET, ASP.NET, MS SQL
• Experience in UML and Object Oriented Analysis & Design
• Experience in CMS customization and usage (please specify type of CMS in resume).
• Good documentation skills.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

Principal Responsibilities

Key duties and tasks will include, but will not be restricted or limited to:

• Lead annual Budget and periodic forecasting process
• Lead and standardise flash reporting, financial reporting and Board presentation
• Implement and drive performance management processes (lead indicators / KPI’s) across the region
• Recommend initiatives (sales growth, improvements and reallocations) through commercial understanding, financial and non-financial information with local and external knowledge to maximize the regional operating performance.
• Review prospects for future growth of income and new product areas.
• Actively participate in the development of financial goals, plans, strategies and cost reduction initiatives.
• Support growth of business through acquisitions by assisting with reviews of the financial reports and forecast of target entities, assisting with roll-out of group systems and processes following acquisition
• Assist in preparation of regional presentations to customers – internal and external
• Manage detailed customer, product & contract costing and profitability.
• Communicate management information on a timely basis through ongoing reporting, monitoring and analysis of the historical and projected financial results.
• Communicate the financial results to the managers, supervisors and employees in a manner that focuses business financial improvement.
• Provide measurement and feedback on adherence to targeted financial and non-financial objectives.
• Support and share knowledge with the regional team and in-country Business and Finance teams who you will work alongside and provide ad hoc assistance, as required
• Identify areas of opportunity and provide supporting ad hoc analysis of various operating functions and processes as required.
• Utilize Power BI for dashboard and reporting design.

Safety, Security and Compliance

• Take reasonable care for the health and safety of yourself and of others who may be affected by your actions or omissions whilst at work.
• Co-operate with your manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.

Qualifications

• Bachelor’s degree in business, Finance, Accounting, and/or a related field.
• Fully qualified accountant preferred
• Audit experience, preferably large 4 preferred
• Experience of working in a multi-site, multi-national environment preferred.
• Natural leader with the ability to drive solutions, including efficiency and cost control within a complex business.
• Proficiency with integrated business software (ERP) and Power BI preferred
• Take charge individual with lots of energy and clear sense of urgency.
• Confident in influencing business managers
• Works well under stress with the ability to deliver on time.
• Proven track record of meeting commitments with the highest standards of ethics and integrity.
• Ability to drive solutions to complex operational and financial issues.
• Strong analytical skills including excellent Excel modelling skills.
• Ability to work in a team-oriented matrix environment that is fast paced and demanding.
• Effective communicator.
• Able to travel nationally and internationally

We are seeking for an individual who is passionate about numbers, data and translating data into actionable insights that can drive decisions. Driven by curiosity and a desire to improve systems, you will be the data champion of Providend Holding Private Limited and its subsidiaries. You will develop data analytics strategies, manage the implementation of data analytics initiatives, while assisting with strategic decisions on data analytics platform. You will take responsibility in managing our databases, consolidating data from siloed systems into a centralized data platform, ensuring data integrity and developing reports.

On daily operational tasks, you will focus on the following areas:

1. Data Cleaning and Preparation: this includes filtering the data, handling missing values, and preparing the dataset for analysis to ensure accuracy and relevance.
2. Data Exploration and Analysis: use statistical tools and techniques to explore and analyse data, identifying patterns, relationships and trends.
3. Data Visualization: create visual representations of data findings through charts, graphs and dashboards to make the data understandable.
4. Reporting:prepare reports and presentations to communicate the insights and findings from the data to stakeholders, which can influence policy and decision-making processes.
5. Collaboration: work with other departments to understand their data needs and help them make informed decisions based on data insights.

To be successful in this position, you will be someone who is/has:

• Bachelor’s degree in data analytics
• Ability to work with stakeholders to assess business requirements and needs, and translate them into non-technical terms
• Ability to analyse existing tools and databases to provide data solution recommendations
• High-level experience in methodologies and processes for managing large-scale databases
• Demonstrated experience in handling large data sets and relational databases
• Working experience of Data ETL is a must
• Proficiency in process mapping tools, databases and ERP systems
• Hands-on knowledge in SQL and Python programming language is a must
• Experienced in handling huge data on Excel/CSV
• Good written and verbal communication skills
• Can-do attitude, good posture, problem solving mindset
• Initiative, drive and exceptional attention to details
• Tenacious and possesses a strong work ethic
• An independent worker, able to work without much guidance
• A strong team player
• Excellent organisational, problem-solving and multi-tasking skills

Desirable Skills:

• Data analytics services on AWS (e.g. Data Firehose, Kinesis, S3 Data Lake, Glue, QuickSight etc.) or Azure (e.g. Data Factory, Stream Analytics, Event Hubs etc.)
• Working experience in financial institutions is a plus

My client is a leading multinational firm currently looking for a Salesforce superuser to join their Singapore office and play a key role in managing and supporting Salesforce applications across their Global operations.

Responsibilities:

• Manage and support Salesforce applications globally, ensuring optimal performance and reliability.
• Work closely with business stakeholders to understand and document business needs related to Salesforce functionality.
• Translate business requirements into technical solutions within the Salesforce platform.
• Serve as the Salesforce subject matter expert (SME), providing guidance and support to users.
• Collaborate with IT and other departments to implement system integrations and ensure seamless data flow between Salesforce and other business systems.
• Configure, customize, and maintain Salesforce features, including but not limited to: custom objects, fields, workflows, process builder, and reports/dashboards.
• Conduct regular training sessions for end-users to ensure effective utilization of Salesforce capabilities.
• Assist in troubleshooting and resolving technical issues related to Salesforce applications.

We thank you for your interest in this position and regret that only shortlisted candidates will be notified.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Key Responsibilities:

• Advocate for customers, ensuring collaboration and transparency across global teams.
• Drive change, maintain consistency, and deliver successful outcomes.
• Take ownership of tasks with urgency, while ensuring follow-through and accountability.
• Manage customer lifecycle events such as onboarding, training, and service reviews.
• Maintain strong customer relationships and identify areas for improvement.
• Work with Sales and Portfolio teams on renewals and identify opportunities for expansion.

Required Qualifications:

• Bachelor’s degree in IT/Engineering, or related field.
• 5-7 years of operations experience, ideally in tech, telecom, or network operations.
• Strong understanding of data center operations and customer needs.
• Proficiency in Microsoft Office Suite; familiarity with systems like SAP, Salesforce, or ServiceNow is a plus.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.:R24124220 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Responsibilities:

• Develop and sustain a strong network with key stakeholders, becoming their trusted technical advisor.
• Support sales efforts by building strong relationships with key stakeholders through product and application training, and regular information-sharing sessions (e.g., Lunch & Learn).
• Write and influence specifications for consulting engineers and end users to assist with design, offer recommendations, and ensure the successful adoption of products.
• Provide application consulting, education, and support to sales teams and customers on new technical applications.
• Act as a coach and mentor within the local RAC community (EA region, and AP on request) to ensure knowledge-sharing and technical expertise within the community.
• Conduct training sessions (either in-person or virtual) for consulting engineers, owners, customers, and other stakeholders.
• Leverage application expertise to support the sales team in developing new business opportunities, driving demand through "pull-through" efforts to secure specifications for products.
• Take a leadership role in coordinating large, complex projects to ensure the product line is fully integrated into design, specifications, and procurement processes.
• Effectively use sales tools such as MS Dynamics to stay updated on new consulting engineering and end-user projects, and provide leads to the sales team.
• Collaborate closely with the Sales Director, Technical Support, AP Product Managers, and subject matter experts to deliver outstanding customer experiences.
• Stay informed about the latest trends, technologies, and best practices in the DC and HVAC industries to provide innovative solutions, with a strategic focus on the Data Center market.

Requirements:

• Bachelor's degree or above in Mechanical / Electrical Engineering
• In-depth technical understanding of HVAC, hydronic and controls systems
• 5 Years of proven track record in consulting engineering, Data Center design/operations, or applicable experience in the HVAC or related technical field.
• Established network with DC stakeholders (M&E consultants, operators and developers) is a plus
• Travel requirements of position is approximately 50%

License No: 23S1595

Registration No: R23116355

Key Responsibilities:

• Advocate for customers, ensuring collaboration and transparency across global teams.
• Drive change, maintain consistency, and deliver successful outcomes.
• Take ownership of tasks with urgency, while ensuring follow-through and accountability.
• Manage customer lifecycle events such as onboarding, training, and service reviews.
• Maintain strong customer relationships and identify areas for improvement.
• Work with Sales and Portfolio teams on renewals and identify opportunities for expansion.

Required Qualifications:

• Bachelor’s degree in IT/Engineering, or related field.
• 5-7 years of operations experience, ideally in tech, telecom, or network operations.
• Strong understanding of data center operations and customer needs.
• Proficiency in Microsoft Office Suite; familiarity with systems like SAP, Salesforce, or ServiceNow is a plus.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Job Description:

Assist in presales activities, such as:

• Prepare Non-Disclosure Agreements (NDA with ready templates)
• Drafting standard proposals
• Conduct product demonstrations and address queries on products
• Prepare quotations for review and approval

Assist in post-sales / operational activities, such as:

• Manage products and product partners
• Monitor billing cycles and prepare billings to clients
• Research, evaluate and recommend new products and services
• Plan and execute lead-generation activities / events

As core Tech Team member:

• Handle IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses.

Work independently or collaboratively with team on ad-hoc assignments, such as:

• Manage projects – communicate with clients, testing, debugging, and documentation
• Support process and workflow automation related projects
• Support other business pillars where requested

Requirements:

• A diploma or degree in IT, computer science, or related field.
• Basic knowledge of IT hardware, software, and network systems.
• Proficient in Microsoft Office.
• Proficient in scripting languages and data analytics is a plus.
• Knowledge in Microsoft Power Platform is a plus.
• Good communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and problem-solving skills.
• Willingness to learn and adapt to new technologies and challenges.

Key Responsibilities:

1. Recruitment and Hiring:Develop and execute recruitment strategies to attract qualified therapists for pre and postnatal industry.
   Conduct interviews, evaluate candidates, and make hiring decisions in collaboration with the Director.
   Oversee the onboarding process to ensure new hires are fully integrated into the team.
   
2. Staff Management:Provide guidance, training support to trainers, and support to ensure high performance and job satisfaction.
   Conduct regular performance evaluations and implement development plans for staff.
   Ensure outlet is meeting monthly sales targets.
   
3. Client Experience:Uphold the highest standards of customer service, ensuring that every client receives an exceptional experience.
   Respond to client feedback and complaints promptly, taking corrective action as needed.
   
4. Inventory:

• Collaborate with the procurement department to manage stock levels, including ordering and storage of products.
• Liaise with internal and external stakeholders to ensure timely delivery of supplies and optimize inventory management.

Key Requirements:

• Proven experience as an Operations Manager or similar role in a spa or wellness center.
• Strong background in recruitment and talent management, with a focus on hiring therapists.
• Excellent leadership and team management skills.
• Exceptional organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Knowledge of spa operations, services, and industry best practices.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Proficiency in relevant software (e.g., scheduling, booking systems, Microsoft Office).

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
• within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
• Minimum 1 year of call center experience
• ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
  • staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
  • staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

Who we are

FGE is an international energy consultancy specializing in world-class independent research and analysis of the energy markets. We are a team of experienced professionals with a wide range of international clients such as energy companies, financial institutions, trading houses, utilities, and governments. We offer the full suite of research and consulting services including reports and presentations, data and analytics solutions, and bespoke consulting engagements.

What awaits you

This current opportunity is to join FGE’s Gas/LNG team in Singapore. We are a team that provides leading-edge market analysis to our clients with a focus on commercial insight. As the world embarks on its decarbonization journey, it is paramount to understand energy systems in a holistic context. We apply a variety of modelling techniques and incorporate both quantitative and qualitative information to underpin our forward-looking views.

The entrepreneurial spirit of the Gas/LNG team allows for a dynamic working environment that enables the company to adapt and develop its products in line with changes within the industry. This dynamism also allows the company to provide unrivalled organic growth opportunities to candidates with a proven ability to develop and expand the business.

Team members are exposed to a wide variety of on-the-job training opportunities based on their progression and as part of FGE’s ongoing activities. Our team leverages members’ strengths and interests to keep individuals engaged while producing relevant research for our clients. There is ample room for further career development, to anchor and lead key elements of research coverage.

What role you would play within our team

The ideal candidate would be a member of the Gas/LNG team to ensure that our views and published research are timely, comprehensive, coherent, and insightful. The key deliverables include:

· Formulate timely and forward-looking views of key market developments and their impact on natural gas and LNG markets.

· Generate commercially relevant market insights and deliver them to clients via written reports and presentations.

· Develop and maintain supply and demand models to forecast gas and power balances in downstream markets.

· Source for and incorporate a variety of quantitative and qualitative data to ensure the timeliness and accuracy of FGE’s analysis.

· Support bespoke consulting engagements as well as the development of FGE’s research products and databases.

· Collaborate with FGE’s international offices and various experts to deliver a consistent and coherent view of the energy markets.

· Engage with clients to understand different perspectives and ensure that FGE’s research is relevant and insightful.

· Act as the subject matter expert on specific markets or segments of value chain and communicate key findings to the team.

Who we are looking for

We are looking for highly motivated individuals who are passionate about the energy sector and the energy transition. The ideal candidate will have experience in natural gas, LNG, or power markets. Experience in oil or commodity market analysis or trading analytics is also welcomed. The key requirements and qualifications include:

· Able to do independent research and work with a project team.

· Pro-active in suggesting research ideas and improving existing analytical tools.

· Able to distil key findings into clear visualizations and concise narratives.

· Excellent report writing and presentation skills.

· Able to multi-task and perform in a deadline-driven environment.

· Comfortable working with Microsoft Office (Word, Excel, PowerPoint, Outlook).

· Candidates must be legally entitled to work in Singapore.

· 0 to 5 years of working experience. Having a background in energy or commodity market research and analysis will be advantageous.

· Fluency in English is essential. Fluency in Mandarin or other Asian languages is a plus.

· Experience with data analytics, visualization, and automation tools is a plus (e.g., Power Query, Power BI, etc.).

· Opportunistic hires will be placed in appropriate positions according to their experience and skill sets.

Remuneration will be based on skills, talent, and relevant experience. Salary is competitive, with potential for generous bonuses. Successful candidates will have ample opportunities to develop a key role in an expanding research/consultancy business.

Please note that we are only able to process applications that include a CV. Only shortlisted candidates will be notified.

Purpose of this Function:

Williams-Sonoma, Inc. is seeking a proven professional with Customs Compliance experience. You will part of a dynamic team that is responsible for ensuring corporate compliance to the rules and regulations of Customs and other government agencies while providing guidance to achieve lowest landed cost for a complex and broad product line.

The ideal candidate must have proven ability to think and perform strategically and will have at least 3 years’ experience in compliance role for a major retail company.

The performance expectations of this position include; acting with a sense of urgency while maintaining high compliance and due diligence, analyzing and determining root causes, thinking and planning strategically, elevating operational issues effectively and fostering positive communication between internal and external business partners.

Purpose of the Job:

Seek out and implement cost savings through Free Trade Programs and Duty Drawback. Establish review protocols for benefit analysis and risk mitigation. Develop and execute procedures and process to achieve greatest possible savings.

Key Responsibilities:

• Review/audit declarations from vendors that support duty free treatment of imported products under various Free Trade Agreements and obtain supporting documents related to these Free Trade Agreements.
• Assist customs team to review documentation and information related to customs compliance.
• Work with foreign vendors to resolve various import country compliance delays while working to improve overall data quality. Implement procedures to increase customs compliance.
• Develop and execute procedures that mitigate risk and demonstrate reasonable care standards for a global market.
• Define and implement metrics to demonstrate cost savings and promote cost savings opportunities.
• Establish & maintain relationships with both internal & external business partners such as suppliers, sourcing, finance etc. to facilitate success of operations & cost savings programs
• Keep current with changes in regulations and new regulatory obligations assumed through Global Expansion. Implement new policies and procedures accordingly.
• Work with global customs compliance team to manage US regulatory requirements related to CTPAT – Customs Trade Partnership Against Terrorism, Annual Notification Letter, and other trade programs.
• Other duties as assigned.

Who Will You Work With:

You will work with multiple stakeholders, both internal and external. Internally, this role will partner closely with WSGO teams, such as Global Inventory team, Supply Chain team, International Transportation, etc. Externally, this role will require close partnership with WSI’s Customs Compliance partners and suppliers.

Desirable Qualifications and Competencies:

• Three years minimum experience in working in a compliance role for a retail company.
• Demonstrated experience in effectively working across multiple functions to achieve results.
• Knowledge of rules and regulations that govern Free Trade Programs.
• Strong analytical and problem-solving skills and drive change based on findings.
• Excellent communication skills, ability to write, speak, and present effectively and persuasively with all levels of leadership and external partners.
• Good Leadership skills.
• Proficiency with Microsoft Office Tools –Word, Excel, PowerPoint.
• Knowledge of import and export regulations of other countries is a plus.

Responsibilities:

• Establish, document, and maintain robust service delivery processes.

• Ensure compliance with all relevant internal and external policies, procedures, and regulations.

• Conduct regular process reviews and audits to identify and mitigate risks.

• Develop and implement process improvement initiatives to optimize service delivery.

• Identify, assess, and mitigate operational resiliency, compliance, and reputational risks associated with DCS services.

• Develop and maintain a risk register for DCS services.

• Ensure appropriate controls are in place to manage identified risks.

• Support regular DCS systems risk assessments, compliance audits and reviews.

• Advise DCS System PIC on policies, procedure, regulatory changes and their impact on DCS services.

• Develop and manage the DCS service budget.

• Monitor and control service costs to ensure they are within budget.

• Prepare financial reports and analyses for management review.

• Build and maintain strong relationships with stakeholders.

• Communicate effectively with all levels of the organization.

• Proactively identify and address stakeholder concerns.

Required skills:

• Years of experience in IT service management or in Tech Risk with a focus on governance and control within an IT enterprise environment

• Relevant industry certification (e.g: ITIL, Six Sigma, COBIT)

• Solid writing, documentation, interpersonal and communication skills.

• Experience in the areas of Risk Management, IT audit or IT security is an added advantage

• Prior working experience in banking or financial institutions would be an added advantage.

• Good understanding of MAS or APAC financial regulators technology risk guidelines or mandates would be valuable.

Job Scope

• First level helpdesk to respond to calls.
• Provide first call resolution to users who called in the hotline which is public facing, advising on issues.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primary responsibilities are focused on customer contact.
• Perform outbound calls to users who leave callback.
• Handle emails as assigned by team leader.
• Handle responses via the Chatbot.

Job Qualifications

• Minimum O Level education.
• At least 1 year experience in a call center environment.
• Experience in dealing with Public, Government/IMDA/GovTech contact centre/service desk agents.
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers.
• Excellent verbal and written communication skills.
• 44 hours per week, able to work rotating shift hours including weekends and public holiday.

We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by Manpower for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

The Amazon Web Services (AWS) Executive Briefing Program (EBC) is seeking an experienced Briefing Program Manager to manage and plan high value executive briefings to customers in our Executive Briefing Center in Singapore.

As a Briefing Program Manager, you are responsible for the overall success of onsite executive briefings. This includes managing planning timelines, stakeholder expectations & communications, executive engagement, and the successful execution of briefings.

In this role you will work with internal sales stakeholders to provide strategic consultation on the design of briefing engagements. You will work backwards from the customer's business objectives to develop bespoke briefing agendas and experiences that solve specific customer challenges and drive adoption of AWS services. You will work closely with supporting briefing team members to develop, plan, and execute unique and impactful engagements for our customers which deepen relationships, accelerate cloud adoption, and inspire customers through the art of the possible.

The ideal candidate is a self-starter with the ability to build partnerships. They will have excellent project management and analytical skills and be able to manage multiple projects simultaneously. The candidate must be able to communicate effectively with executive stakeholders and deliver independently on both strategic and tactical program initiatives. The candidate should be organized, comfortable establishing processes and guidelines, collaborative, and able to work backwards from the customer to make complex data-driven decisions.

The position is located in Singapore.

Key job responsibilities
• Manage end-to-end briefing planning process for executive briefings hosted in the Singapore Executive Briefing Center
• Develop briefing agendas and facilitate experiences that connect AWS executive leaders, technical subject matter expert, and customers for strategic, 1:1 outcome-based discussions
• Create mechanisms and drive efficiencies to deliver briefings at scale
• Build key relationships to drive the successful delivery of a streamlined experience to internal stakeholders and customers
• Partner with key stakeholders including EBC programming, sales, marketing, and technical communities to develop enablement materials for AWS sales teams to promote program value and adoption within assigned industries.
• Improve, and in some cases, develop standard operating procedures
• Utilize exceptional communication skills to set appropriate expectations with internal and external stakeholders throughout the briefing planning process
• Identity opportunity to continually raise the bar for stakeholders by driving YoY process improvements
• Travel: <20% time

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

About the Role

We are seeking a dynamic and experienced leader to drive our Front Office Service Transformation and Contact Center Transformation initiatives within the Capgemini Financial Services Continental Europe Business Unit (BU). This is a strategic and high-impact role, working with leading Financial Services brands to transform their service and contact center operations.

If you are passionate about leveraging digital solutions to drive sales outcomes, have a deep understanding of contact center strategy and operations in the banking sector, and are ready to bring innovative ideas to life, we want to hear from you!

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Key Responsibilities

• Client Engagement:

o Build and nurture strong relationships with clients, including C-suite stakeholders, to deliver transformational ideas and innovations.

o Work with account teams to proactively shape and close deals that address client challenges.

• Sales Strategy and Execution:

o Develop and execute strategies to expand the digital marketing business across Financial Services customers in Continental Europe.

o Drive revenue growth by identifying and developing new business opportunities.

• Contact Center Transformation:

o Help clients strategize, design, and implement new operating models and organizational constructs for their contact centers.

o Enable clients to improve value delivery through innovative solutions and digital capabilities.

• Collaboration and Innovation:

o Partner with Capgemini practice and account teams to shape complex deals and provide strategic guidance.

o Activate new ways of working, including agile methodologies and leading digital platforms.

• Pipeline Management:

o Qualify, develop, and nurture opportunities, ensuring a robust sales pipeline.

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Key Skills and Requirements

• Industry Expertise:

o Strong understanding of contact center strategy, operations, and execution, with a focus on efficiency and effectiveness.

o Experience in digital-led process transformations, including operating model design and change management.

• Technical Knowledge:

o Familiarity with digital capability models and tools such as Salesforce, Pega, and other leading solutions.

o Experience in product selection for large contact center transformation programs.

• Sales and Relationship Building:

o Proven ability to develop end-to-end value propositions tailored to client needs.

o Track record of building and maintaining relationships with C-suite stakeholders.

• Strategic Thinking:

o Expertise in developing go-to-market (GTM) plans and driving their execution.

o Ability to provide strategic recommendations through assessments and roadmaps.

Company Introduction

ByteBridge is a widely trusted innovator of IT services, including data center, enterprise IT, and unified communications. ByteBridge was founded by a team of passionate dedicated experts with a vision to achieve customer success through technology enablement. We bridge the technical gaps to help enterprises' vision come true and expand their business on a global scale. To date, ByteBridge has been trusted by some of the world's leading international companies.

Position Summary

Leverages IT technical competency to provide pre-sales and post-sales engineering guidance / support for Bytebridge sales team, customers and business partners to design best-in-class systems / solutions to optimize the customer experience, thereby supporting increasing revenue and profitability across S.E Asia for products / services represented by Bytebridge.

Essential Functions

• Provide pre-sales technical support to the sales team, focusing on liquid cooling systems, electrical infrastructure, and data center solutions.
• Collaborate with customers and business partners to design and document customized cooling and power solutions that meet unique requirements.
• Develop technical documents, including drawings, system layouts, parts lists (BOMs), and installation guidelines for liquid cooling and electrical systems.
• Support the sales team in preparing technical proposals and presentations for tenders, RFPs, and customer pitches.
• Ensure all solutions comply with Southeast Asian and international standards, particularly in liquid cooling and power distribution.
• Conduct remote and onsite demonstrations of liquid cooling technologies and power management solutions.
• Provide post-sales advice, including maintenance planning and lifecycle management for cooling and electrical systems.
• Integrate sustainability and energy-efficiency considerations into system designs, emphasizing environmental benefits.

Knowledge, Skills & Abilities

• Expertise in liquid cooling technologies, including direct-to-chip and immersion cooling, and power distribution systems.
• Strong knowledge of data center infrastructure design, focusing on energy efficiency and sustainability.
• Familiarity with IT networking and server hardware as it relates to cooling and electrical systems.
• Demonstrated customer-facing experience, including technical presentations and relationship management.
• Ability to learn quickly, work collaboratively, and adapt to fast-paced environments.

Minimum Qualifications

• Bachelor’s Degree in Engineering, IT, or a related field.
• Current certifications in relevant technologies, such as networking, electrical systems, or cooling technologies (e.g., Cisco, Juniper, APC, or similar).
• 3-5 Years’ experience in related IT field
• Ability to travel domestically and internationally as required
• Previous experience building and managing technical resources locally and remotely

Permanent, 5days, Paya Lebar

Our client

MNC in air conditioning ventilation system solution serving high tech industry

Job Scope:

• Plan and manage HVAC projects for data centers.
• Lead project meetings and collaborate with clients, consultants, subcontractors, and internal teams.
• Review project specs, drawings, and contracts for compliance.
• Monitor site progress and address any technical or operational issues.
• Prepare schedules, reports, and project documentation.
• Oversee procurement of materials and equipment.
• Ensure workplace safety, quality, and regulatory compliance.
• Conduct site inspections and guide the project team.

Requirements:

• Degree in Mechanical Engineering or a related field.
• Minimum 2 years of experience in ACMV/HVAC or related M&E projects.
• Familiarity with HVAC systems for data centers.
• Strong project management skills.

Work location :Paya Labar

Whats on offer

(1) Attractive package

(2) Stable Management

(3) Dynamic work environment

For better response, pls apply via job page

https://recruitmentalliance.zohorecruit.com/jobs/Careers

click job opening, click relevant position

We regret that only shortlisted candidates will be notified

Permanent, 5 days, Toa Payoh

Our client:

Data center Cooling Solution Provider

The candidate will be responsible for managing partnerships and channel relationships to drive growth and expand our market presence. This role requires a strategic thinker with excellent communication skills and a proven track record in the Data Center industry.

Job scope

1. External Partnership Management n channel management

· Identify, evaluate, and establish strategic partnerships with key stakeholders in the data centre industry.

· Have win win mindset and proficient with negotiating partnership agreements

· Develop and maintain strong relationships with

· Identify and onboard new channel partners (reseller , distributor)

· To develop n execute channel strategies to maximize market reach and sales performance.

· To engage with channel partners, including training, marketing materials, and joint marketing campaign

· Visit channel partners to offer support, gather feedback, and assess market needs.

Internal

· Work closely with internal teams, including sales, marketing, and product development, to ensure alignment and coordination.

Requirement:

• Bachelor’s degree in sales/marketing / mechanical engineering
• 3 years of experience in business development, partnership, and seller channel management in data centre industry.
• Able to travel as required.
• Experience in asia market an added advantage

please email your resume in microsoft word format to [email protected].

HR Analyst

We are assisting our client, a multi-national fintech firm, in hiring a HR Analyst, based in Singapore.

Job Responsibilities

• Assist in data collection and reporting for HR initiatives, assist in HR projects
• Support recruitment efforts by coordinating interview schedules, communicating with candidates, and managing onboarding and offboarding tasks
• Assist to organise development programs, and performance reviews, to foster a positive workplace culture and promote employee engagement.
• Supporting in managing payroll processing, updating employee records, and overseeing regular working arrangements, ensuring all activities comply with HR policies and procedures.
• Assist in data collection and reporting for HR projects and support project management tasks

Job Requirements

• Previous experience in Fintech, Trading, or Exchange companies is advantagous
• 1-2 years of experience HR operations.
• Proficiency in HR operations, including payroll management, employee relations, recruitment, and compliance.
• Familiarity with HR technology such as Applicant Tracking Systems (ATS), Human Resource Information Systems (HRIS), and collaboration tools like Slack.
• Strong analytical skills for data interpretation, reporting, and decision-making.

Ready to make an impact? We’d love to hear from you! Apply today by sending your resume to [email protected] or click apply now!

**We regret to inform that only shortlisted candidates would be notified

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Sherwin Wong | EA Personnel No: R1770151

• Big Data Analytics and Interpretation: Senior analysts employ advanced analytical techniques to decipher complex data sets, transforming them into actionable insights that influence key business decisions and strategies.
• Strategic Planning: In this role, senior analysts play a vital part in shaping business strategies, utilising data-driven insights to inform and guide the strategic direction of the company, and ensuring data accuracy in strategic decision-making
• Leadership and Team Collaboration: They lead project teams and work collaboratively with various departments, ensuring that analytical efforts align with the company's business objectives and that data insights are integrated into departmental strategies
• Mentoring and Training: Senior analysts are responsible for mentoring and providing comprehensive training to junior analysts, enhancing the team's overall analytical skills and fostering a knowledge-sharing environment.
• Reporting and Presentation: They are tasked with creating detailed reports and presentations, effectively communicating complex findings and strategic recommendations to stakeholders and executive leadership in an understandable and impactful manner

Responsibilities:

The Financial Analyst needs to be able to understand and apply corporate finance concepts and techniques for forecasting, trend and variance analysis, portfolio analysis, and other investment considerations.

Apply reasonability checks to ensure accuracy and utilize problem solving techniques. Interpret analytic output to extract business significance and recommend actions.

Apply IBM account code structure to ensure accurate segment reporting internally and externally.

Able to develop deep insights and present recommendations on financial performance to business line executives within and across business units.